Front desk customer service needs to be more articulate and definitely more friendly. I realize it's early in the morning but at least pretend you are happy you have a job.SETH D.
Customer Reviews for U-Haul Moving & Storage of East Lancaster
Lancaster, CA 93534
(Just North of Avenue L)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keep smilingLAWRENCE M.
El cliente no dejó un comentario.PETER H.
El cliente no dejó un comentario.Alexander K. | First Impressions
El cliente no dejó un comentario.PATRICK A. | Overall Experience
Customer Service was outstanding!!!WILLIAM G.
Everything was great!!! The agent I had was VERY good!!! Very customer friendly. Made my experience very easyMICHAEL M.
El cliente no dejó un comentario.Nathan M.
El cliente no dejó un comentario.Jacob B.
Keep your equipment well maintained and do periodic inspections. Trailer # TD 7130A needs new tires straps.JOSE R.
Great experience. Excellent service.MARK M.
Nothing exellentROBERT L.
El cliente no dejó un comentario.SAUL M.
El cliente no dejó un comentario.D'ANDRA A.
Thank you for great customer service!JESSICA P.
tire pressures were low other then that was clean and good working orderMATTHEW S.
I was forced to give a $1000 dollar deposit and I'm the only one who was asked to do so...In my business experience I must constantly rent trucks and this was a first...Feel like I was profiled...Michael S.
The best service all the mployeesDAVID S.
El cliente no dejó un comentario.FRANCISCO T.
El cliente no dejó un comentario.Carolyn R. | Overall Experience
El cliente no dejó un comentario.Pamela R.
everyone was professional and nice, they made my experience very goodNICK S.
you need to make your rates CHEAPERHEATHER S.
El cliente no dejó un comentario.Christopher H.
Truck had an odor inside. Should have been disinfected for safety. Other than that everything was fine.MARY H.
Good service, fast return process, great prices.GREGORY W.
They were great.ENRIQUE M.
El cliente no dejó un comentario.david R.
Have the correct truck reservationsDAMEON J.
You guys have some nice friendly staff. Please take care of them.GEOVANNY P.
El cliente no dejó un comentario.DARYL B.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.AMILCAR N.
El cliente no dejó un comentario.RAYMOND R.
El cliente no dejó un comentario.LABIB M.
El cliente no dejó un comentario.Amie P. | First Impressions
HORRIBLE EXPERIENCE, when I arrived there were no employees in site and I wasn't able to pick up my equipment until over 20 minutes after my reservation time. When I went back to drop off there was a line of 6 people waiting for service with no employees in site. Customers had to go walk the property to find help. When the employees did come in they didn't even apologize for the wait. I do not appreciate my time being wasted.TASHA T.
El cliente no dejó un comentario.CORAL Z.
Not a thingJOYCE F.
El cliente no dejó un comentario.Carlos C.
El cliente no dejó un comentario.Ronald D.
El cliente no dejó un comentario.MELITON O.
El cliente no dejó un comentario.LARRY B.
We use you guys all the time and we've always had a very good experience people are friendly quick and efficientjames B.
The pickup condition link that I received in a text after rental pick up did not work. Could not report that fuel tank was not full on pickup as attendant claimed. I took pictures as attendant had recommended. This kept me from paying an extra $20 for fuel.. This should not be an issue that the customer needs to deal with on a move day........STEVEN C.
El cliente no dejó un comentario.Eric F.
El cliente no dejó un comentario.SABRINA H.
The mileage was incorrect on my paperwork I took a picture of the odometer before leaving the premises, though have went back in to tell them but I was on a time limit. Than when I was finished loading the truck the door wouldn't close I had to figure out that the door went to far up and the lever had gotten stuck and the lock. So I had to figure out how to get it down than finally I did. That was a HASSEL.CAMERON J.
Customer service was excellent, grade A , I will recommend anyone I know , thank you for Great service , I wish I remembered the young lady that helped meQUE A.
The young lady who set us up went out of her way to make sure everything was right with our rental. Her service totally exceeded our expectations. ¡Gracias!KENNETH J.
my trail was not strapping my car dwn the ladge was broke lost control of car on fwy and almost kist carDONNA M.
I don't like my money to be held up you got your payment but wheres my balance??BOBBY J.
Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!PEDRO E. | First Impressions
El cliente no dejó un comentario.Farra W.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.IAN W.
El cliente no dejó un comentario.JAMES S.
Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.ROBERTA JANE A. | Overall Experience
Everyone there from the general manager to a gentleman named Matthew Hamm went above and beyond my expectations, I was very pleased with the level of service I was given at this location. Matthew Hamm exhibited excellent customer service.CHARLES C.
El cliente no dejó un comentario.Nelson A.
El cliente no dejó un comentario.MAURICIO M.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.David C.
Kind, friendly, helpful and professional. The gentleman hooked up my trailer and performed a safety check. Upon return, greeted with more of the same! I'll definitely be back.VINCENT C.
El cliente no dejó un comentario.ERIC C.
The floor of the trailer was loose and lifting and the interior light was dandling and holding on by electrical tape.ELFA T.
All was good..LINDA R.
El cliente no dejó un comentario.WILLIE M.
Overcharged not 1x but 2x very next day. Rude associate.ROBERTA JANE A.
Excellent Customer Service ! Which Is Very Rare in America These Days ! The Team At This Location Should Be Commended!DION W.
Lack of response. Terrible leadership.CECIL S.
El cliente no dejó un comentario.CHARLES R.
I had bad experience With trailer blow out no help called: email & live chat But I paid to fix & supervisor the next day Refund with no problem just know have your AAA readyFRANKIE J.
Everything was perfect. Thank You.MAURICIO D.
El cliente no dejó un comentario.ANGIE T.
I always come to this Uhaul, the customer service is great!!!!TANYA C.
The customer service here was awesome. Like no other u-haul. The girls are very knowledgeable. Very respectful. They even hook up your equipment! Truly great employees. I'll always rent from this location.ANTHONY O.
When opening first thing in the morning ask those in line who has a reservation to take care of them first. Or make two lines, those who have a reservation and those who are walk ins.ISMAEL E.
El cliente no dejó un comentario.VANESSA B.
I have a storage there at your Location its been there for almost 4 years I have auto pay but I want get rid of the stuff how do I do that Thank youMARK S.
This location is out of the way but far superior to the Ave J and 20th St location. Kudos!CYNTHIA K.
El cliente no dejó un comentario.Kenneth D.
UHAUL exceeded my expectationsKENNETH S.
Customer service was not good and employees did not know payment policies and gave wrong information after being asked multiple times.MARY D.
Hire people with good customer service. Mileage was inflatedLYDIA C.
Amazing all the way around!MATTHEW F.
I really liked that i was in and out quickly , cause no one likes to keep waiting . they were fast .ELVIA C.
Excellent customer serviceJOHN S.
Try to be a little more customer centric, I felt like I was bothering the employees versus I was a customer. There was debris in the unit that I rented, but the unit looked ok it wasn't all banged up. Only reason I would say I would recommend this location is only because of the convenience, selection and not the experience from the employees.JEFFERY S.
El cliente no dejó un comentario.TEONA H.
El cliente no dejó un comentario.SEAN K.
El cliente no dejó un comentario.JESUSA S.
El cliente no dejó un comentario.irene r. | Overall Experience
El cliente no dejó un comentario.Gina S. | Overall Experience
El cliente no dejó un comentario.JAMES W.
More of the same. Employees with good customer service skills. Gracias.ARNETTA B.
El cliente no dejó un comentario.JAMES W.
Great place to put your stuffalan b. | First Impressions
El cliente no dejó un comentario.RUBEN S. | Overall Experience
Out hitch wasn't put on right and our trailer fell off 3 miles down the road. We are lucky it didn't hit our truck or hurt anyone else. It took them 3 hours to come help us and then they did t return our money or replace our hitch , ball, and pin. We are not satisfied customers.MICHAELE G.
I couldn't understand why 2 or 3 employees had to help take care of one customer while they had 2 others up at the counter and several others waiting in line. It took over an hour to get out rental truck and then over 30 minutes to check it back in ! The 3 employees there didn't seem to know what they were doing. It was very frustrating!GREGORY M.
I declined the safe tow coverage, however I was charged $8.00 for this unauthorized coverage on my credit card. Please call me as this is in dispute.KEITH C.
El cliente no dejó un comentario.Christopher B. | First Impressions
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.David K. | First Impressions
El cliente no dejó un comentario.TINEQUA B.
Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn't supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn't have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.DAVID F. | First Impressions
El cliente no dejó un comentario.Nicole W.
Nothing at allROBERT S.
El cliente no dejó un comentario.ESTEBAN G.
El cliente no dejó un comentario.Denise P. | First Impressions
El cliente no dejó un comentario.RUBEN S. | First Impressions
Online booking could've been more accurateCHINDA M.
El cliente no dejó un comentario.JANAE T.
El cliente no dejó un comentario.Ronald P. | Overall Experience
El cliente no dejó un comentario.DeKaia G. | First Impressions
El cliente no dejó un comentario.Laura S. | First Impressions
I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.james h. | Overall Experience
El cliente no dejó un comentario.Dwayne J. | Overall Experience
El cliente no dejó un comentario.moses p. | Overall Experience
They were very nice and helpful and had everything you can think of that you needed for movingdezarae o. | First Impressions
THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .Herbert D. | Overall Experience
El cliente no dejó un comentario.Shelley P. | Overall Experience
The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.Diane Z. | Online Move In
A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.Paul D. | Overall Experience
I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤DONALD S. | Overall Experience
Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!Veda C. | First Impressions
Only concern would be a possible reduction in price for Senior Citizens.Evertt W. | Overall Experience
Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!mark s. | First Impressions
Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.Courtney C. | Overall Experience
El cliente no dejó un comentario.Alexus J. | First Impressions
El cliente no dejó un comentario.RUBEN S. | Overall Experience
Both employees were very helpful and nice.Courtney C. | First Impressions
El cliente no dejó un comentario.Earl V. | Overall Experience
.Leroy W. | First Impressions
Your employee was great very professional and politeDean J. | First Impressions
GraciasJc Jr F. | Overall Experience
Slow process, excellent customer service.Ashley L. | First Impressions
Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer thelisa n. | First Impressions
Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.Martha M. | Overall Experience
Extremely happy and SatisfiedGUADALUPE B. | Overall Experience
The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!Anita B. | Overall Experience
Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.eduard r. | Overall Experience
Danny a manager was a great person/supervisor Thank You JacquelineJaqueline K. | Overall Experience
No problemsDawna W. | Overall Experience
Quick, efficient, and professional.john d. | First Impressions
The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.Shani S. | First Impressions
It was as advertised....Beatrice C. | Overall Experience
The staff at the facility made a high-stress move a little easier - thank you!Anita B. | First Impressions
Excellent !!!!!ELIZABETH J. | Overall Experience
Great, Greater nice friendlyVeronica S. | Overall Experience
Great staff and very clean loacation.Lakeisha W. | First Impressions
The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. DonJULIANNA H. | Overall Experience
My things got wet and moldedDonna B. | Overall Experience
People were excellentWYATT C. | First Impressions
great customer serviceANITA T. | Overall Experience
One stop, truck and storage in one location. Staff were helpful and professional.Beatrice C. | First Impressions
People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful dayjannie s. | First Impressions
On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experiencesalina g. | Overall Experience
Reservation was canceled. Not sure why I am receiving this.Annika T. | Reservación
Thank you for your friendly staff, and giving the feeling of safety with my possessions.Janet H. | Overall Experience
I well used your services againg thank youBenjamin M. | Overall Experience
I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,Dwaine W. | Overall Experience
The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanksEric B. | Overall Experience
Was not happy with the service!april c. | Overall Experience
I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrongdiane s. | Overall Experience
Haven't used it or seen it yetmarina m. | Reservación
At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer thanMarchel J. | Reservación
Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refundJanet H. | Overall Experience
The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .NATALIE V. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!