Put some chairs in the waiting Room where you are trying to get some Service !!!
GARY BCustomer Reviews for U-Haul Moving & Storage of East Lancaster
Testimonials From Recent Customers
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Excellent customer service
Omar L | Overall ExperienceBest U haul. Great people.
DAVID CMy experience was excellent
LEROY MStaff service was great. Vehicle assigned was parked behind another vehicle and in front of the parking lot barrier. This did make it difficult to drive out of the parking space but not impossible. Tires where slightly low on air and the fuel left in the tank only had enough for 20 miles of range.
TYLER SBuen servicio
RUBEN P | Overall Experiencethe manager was always ready to help with any questions i had. she was very kind and informed with important details through the entire process. very reliable and helpful people.
WENDY R | Overall ExperienceExtraordinario servicio al cliente
LEO BHelpful and friendly staff. Easy pickup and return.
THOMAS MNone all was excellent
GUSTAVO PIt was an amazing experience! The associate was very friendly and helpful.
OSCAR QI have had the pleasure of visiting the Lancaster on Sierra location on several occasions, and I wanted to take a moment to share my appreciation for the outstanding service I've received. The customer service representative (African American), a young woman whose name I unfortunately don't know, has always been incredibly polite and helpful. She truly stands out as a key player on your team, providing exceptional service each time I visit. Additionally, I am always impressed with how a vehicle is readily available whenever I arrive, even when I visit spontaneously. This thoughtful accommodation does not go unnoticed, and I truly appreciate it. Thank you for consistently providing such a positive experience!
ILYA CNothing at this time.
ANTHONY WFriendly, knowledgeable, and convenient. Gracias.
DANIELA PStaff was very respectful and helpful
CHAD FVery nice office personal
WILLIAM HOrobably one of the best U-Haul locations I have ever cisited!
THOMAS MCheck engine light was on when I got it but not sure for what. Keep a better eye on the trucks I suppose.
DYLAN BGood personal
JOSE ZThat great track nice I like it
ALI ANothing to improve!! Great customer service and support as well as very friendly staff.
JEFFREY TThe personnel there are helpful and kind. Will place my order there again for sure.
FUMIE VNothing, they were very courteous and helped me with my move. Gracias.
TAMISHA CGracias
MUHANAD GDaniel helped me create and settle my reservation and he went above to provide what I needed. He definitely deserve a raise and a Christmas bonus. Thank you Daniel! Additionally, I dropped off my rental on 11/23/24 and the lady (Manager) on site was also amazing in helping me during my visit. She also deserves a raise and a Christmas bonus! Thank you all!
CESAR CDaniel was great he helped me navigate thru the rental with ez thanks D . Lupe runs great place l prefer this location in the antelope valley
DANIEL LMy uhaul rep was very nice and very helpful
Marcella M | First ImpressionsTrailer was dirty with tree clippings which collect in the rear ramp. Debris was all over the trailer after driving to my whopping two blocks. The spring on the ramp was broken. The ramp slammed to the ground and right out of my hands. To lift the gate it took everything I have strength wise. I'm not a small guy but that thing was heavy. I like the people there they were very helpful and nice.
DONALD MVery easy and nice employees
WILLIAM HLupe is fabulous and the entire staff was great! Also I'd like to recognize Edwin at your 20th Street location. Great experience at both locations. Please let them know. Gracias
Keith B | Overall ExperienceManager Very Professional Tracy is Very Nice and Helps With all She can. I really Had A Great Experience Thanks for all the Help.
EUGENIA GI have no complaints
Daniel W | Overall ExperienceGreat place and people.
DAVID CThe two folks behind the counter were very nice and extremely helpful.
ALBERT GFrom my experience at today's location I don't see anything you can do to improve for the next customer. The lady I dealt with today was nice friendly and curtious the same with the other employee he was the same. If I ever need another pickup truck or box truck to rent I WILL BE BACK.
DENNIS OHad a trouble free trip. The equipment functioned well however debris was left in the trailer from the prior user.
ROGER BService were outstanding.
EUGENE NPicking up the equipment was quick and easy. Dropping off was even faster and easier.
RANDALL RWindshield and mirrors were hard to see through
Houston PStaff is always friendly and helpful. This is the number one reason I keep using this location.
BARBARA BBad communication but finally was able to unload the trailer.
BERTHA BThere's always s room for improvement, but Tracy the lady that helped me in the store, was very professional and extremely helpful. She made it a pleasure to do business with this location.
JAMIERL WThis ladies don't care. 3 people in the front desk and no one can greet. Paying more are ruin to the guy friend who came before me.
CHRISTIAN ANothing the staff was great each and everyone of them.
JORGE GEverything was clean except the windshield was dirty inside.
OSCAR IGood service
FATIMA DKeep up the great attitudes with smiles! Thank you so much for your help!
MADELINE MOut of the two or three other UHAUL rental places, this one here is the spokes person for or should be the example of how all businesses is ran, and staffed with the people that staff and run this place, now, I don't know anything and on anything other than my rental experience, its nice to be around fellow human beings, and I for one appreciate the kindness and effort.
STEVE JEverything was great, from pick to drop off. Staff very helpful
RAUL RExcellent customer service Always friendly
Tracy M | Overall ExperienceThey didn’t honor what was told to me or tried to offer to contact the other store regarding the gas issue.
Sandra RNo bad experience. First time there. Quick and easy.
SABRINA BThank you Geraldo
CHAVAUGHN CNo improvement necessary, customer service and the professionalism displayed by all employees was greatly appreciated!
BLANCA DHad an awesome experience with Traci....great employee!!
JEFFREY TOne of the front tie downs was damaged and was not usable. Other than that, the trailer was fine. I told the representative I had my own straps so I was able to use the trailer with no problem. Picking up the trailer was quick and easy.
RANDALL REmploye was rude and tried to blame me because of the trash inside the box truck that was there when i picked up
Pedro AIt was rather late when I picked up the trailer. At 530 am the next morning, I realized the trailer was not clean. When I returned the trailer, I told the staff who helped me the situation and showed him pictures of it. He was shocked and immediately told management who promptly took care of me. I have rented several times from this location and had never had this problem. I want to thank the staff and management for their wonderful help.
FUMIE VIt was clean but smelled like cat all in the van really stong
JAIMMY JThe staff were friendly and made pick up and drop off a breeze. Very easy
STEVEN WThank you. We had no issues while using your facility. Much appreciated.
Janette B | Overall ExperienceI can only say what most people say.. They are awesome people, fun, professional hobest and helpful... I appreciate doing business eith people like them... Thank you, Ms. Guadeloupe and staff
Afrikaren P | Overall ExperienceGuadalupe customer service was exceptionally far better than I expected. She went above and beyond to make sure I was getting the best service possible. Kudos to her, Keep up the amazing service Guadalupe. I give her ten star for her service. ¡Gracias de nuevo!
TERRY M | Overall ExperienceExcellent service and professional employees.
DAVID L | Overall ExperienceThe first storage room they gave me was supposed to be a part of one bedroom house but it wasn't for a studio I have off furniture living room bedroom set so I had to get an upgraded and I had to go to another storage place but I'm happy that it all worked out
Tanya B | First ImpressionsGuadalupe was helpful and professional.
Douglas C | First ImpressionsEverything went smoothly!
Kristina H | First ImpressionsStorage units were invested with some kind of beatle/roaches. Got all in my stuff. Walked around and the problem was prevalent throughout the grounds.
DANIEL P | Overall ExperienceLow hanging tree on road surface hitting the roof of personal and U-Haul trucks need timing other than that I would have rated excellent
ROBERT T | First ImpressionsThe manager and her employee was very helpful we went to another U-Haul after leaving this one to compare and hands down this one was the best I would recommend Sierra Hwy U-Haul to all my friends and family..... THANK YOU U-HAUL
NENA Y | First ImpressionsGuadalupe was extremely efficient and helpful got me set up with my reserved truck a storage locker and hardware I needed all in under 10 minutes
MARCELO M | First ImpressionsWill be back when we need a storage unit again.
GABRIEL L | Overall ExperienceJust keep doing what you're doing 👌 ✨️ 💯
Charlesetta G | First ImpressionsWhat's the reason of reserving when you do and your truck not reserved. Or reserve a dolly and they don't have it. very unprofessional.
Jasmine s | First ImpressionsWhen I received my unit there was trash and empty needles/syringes on the ground. Had to borrow a broom and dust pan from office to clean prior to putting my belongings inside. Also, I am positive that my unit was accessed by someone else as there was broken glass, jewelry that had been gone through etc on the ground of the unit when I did the final move out.
TAMMY D | Overall ExperienceI appreciated the boss lady she was so very sweet understanding helpful she didn't rush so took her time I will always rent from U-Haul Thank U
Paulette S | First ImpressionsNot being able to get in because the doors are locked to the storage unit located in the back, very frustrating and inconvenient. You call the office number and no one answers.
Brianne L | Overall ExperienceStorage price kept going up, and my storage had a water leak, my boxes were wet.
Kiisha k | Overall Experiencegreat customer service
SHACONDRA L | First ImpressionsDeonte, I didn’t get the spelling of his name but he was Extremely 🧑🏫 professional and kind.
Chante M | First ImpressionsExcellent service I would definitely recommend the one Sierra Hwy , in Lancaster, CA.
Sandra A | First ImpressionsTHEY HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏🏽
Charlesetta G | Overall ExperienceExcellent customer service throughout storage, although the area of Lancaster ca & Sierra hwy not good at all Period again Excellent Service throughout storage, Location unsafe!
Tiree M | Overall ExperienceTHEY GO OLE SCHOOL AT THIS U-HAUL! YOU ARE GREETED With a BIG OLE SCHOOL SMILE AND THEY REALLY MEAN HOW MAY I HELP YOU! THIS U-HAUL FAMILY HAS TRULY MASTERED THE ART OF CUSTOMER SERVICE! GREAT JOB! I WOULD LIKE TO THANK EVERYONE IN THAT U-HAUL FAMILY FOR MAKING ME FEEL AT HOME!
Charlesetta G | First ImpressionsTraci went above and beyond as a U-Haul employee providing ample information regarding my storage contract. I truly appreciated her kindness at 7 am on a cold winter morning. Matthew also offered me his prompt assistance during my unloading process. I would recommend this facility anytime. Thank you Traci. Thank you Matthew.
Latoyia L | First ImpressionsThe employees here are nice, place is clean. 5 stars
MICHAEL D | Overall ExperienceThank you for your love concern for this move. I really do appreciate everything you guys were on point.
Latonya E | First ImpressionsLupe was outstanding, very professional she represents U-Haul very well whatever issue she will definitely take care of. Also l met Tracy later towards my rental, she's also is a Boss represents U-Haul very well l will always use the Eastside U-Haul and recommend them
Marla C | Overall ExperienceYour staff was very rude and aggressive instead of calmly speaking to us she was shouting and yelling across the store and she was supposed to have refunded my money and no refund has been issued at all for the amount of $94.95 staff member Traci I believe she is an assistant manager at the ave L and sierra hwy location in Lancaster CA
Alfred J | Overall ExperienceExcellent customer service Manager staff wonderful experience
Tiree M | First ImpressionsThe owner of this facility was extremely helpful. She was able to change the turning point of the truck from downtown Lancaster to her facility on Sierra Avenue. ¡Gracias!
DAVID L | First ImpressionsLupe, you're a wonderful person and general manager! Getting to know you and conducting business with you was a genuine pleasure. For everything, I'm grateful.
monica s | Overall ExperienceCustomer service was friendly but was told if I didn’t get my stuff out immediately that day I would be billed for a whole month further when the manager told me that if I didn’t remove my padlock and by there disc lock they would cut mine off after I had been using the same lock for 2 months Also I need a 10x10 storage the price posted was $10 less than what they wanted to charge so I found a 10x10 for $125 uhaul wanted $175 need to save money Needless to say but I was disappointed overall
BYRON T | Overall ExperienceExtremely helpful, and even though I got there close to closing time , she didn't rush the process, she took her time , and answered all of my questions, she was an amazing person to work with **********
CONRAD M | First ImpressionsBetter instructions on finding the unit assigned. Showing of unit prior to renting the unit was not offered at this location. The Unit is too small for my needs. I do plan on moving out to a different location closer to Los Angeles in the next couple of months..
Brianne L | First ImpressionsU-haul neighborhood Dealer 1665 E Washington Blvd, Pasadena For some reason the owner decided to build a printing shop that obscures the U-Haul place. "KASL Printing & Graphics". Owner is Jack Karabibergian Their website is trash and it's from 1998. The owners email is kasl@earthlink.net!!!!! This is by far the worst experience I've had, usually it's super simple. Man this place has 0 customer skills. It was a wife and husband team, and the man has a temper problem and the husband lost his cool, and he even called me the B word because I couldn't find my ID in my purse fast enough. And then he proceeded to kick me out of the store. As I was leaving the door, he hit my already injured toe so I had to go to the hospital. I called the ambulance. The police showed up. This is such a terrible place. They need to be shut down right away!!!!!!!! Please fire this couple. They don't to represent Pasadena. One more thing, the toilet is always broken???? Melissa Tovar 8188097374
Melissa T | Online Move InWhat's to be
Afrikaren P | Online Move InThe lock 🔒 was broken already
jerome s | Online Move InStorage units were both dirty with multiple bug bombs, medical syringe and trash. The unit was suppose to be one but was a former unit with 2 doors and both seals are broken and easily accessible by mice, snakes and bugs. I can literally put my hand in the opening or broken part of both doors. Staff was incredible and love them they just need more help to make sure units are clean and maintenance is done. I have UBoxes arriving and they are well ahead of schedule and ready for them. Employees are WONDERFUL
TAMMY D | First ImpressionsIt would be nice to have access to the storage at all hours, using our individual access code. I don't work regular hours so limited access makes it difficult.
Janette B | First ImpressionsManager Lupe is great
Caprice W | Overall ExperienceThe people making the reservations for my pickup of equipment in Sacramento put me through heck to get the equipment in a limited time frame
leo l | First ImpressionsRecommend to have staff working there at least until 11 pm for late movers to help with anything they may need. Also, have security 24/7.
RAYMOND L | First ImpressionsThis location has their calls routes to customer service, making it hard to get needs met!!!!
CHRISHANDA P | Overall ExperienceThe lady named Tracy is no help at all and I purchased a lock and it was supposed to be in my storage and it wasn’t even there so I had to go to AutoZone and buy another lock because you guys were closed and I still haven’t received my refund for that very disappointing and The service here very disappointed and Tracy is no help at all she’s no help she’s very lazy
Gina S | Online Move InFacilities (sliding door) have been inoperable for awhile and still not repaired.
GABRIDALE W | Overall ExperienceThe lady who helped us was very kind and helpful. I believe her name was Guadalupe. The sign on the door said she was GM
Jaime B | First ImpressionsThe UHaul staff and management strives to go above and beyond the customers needs, they were also very compassionate during the pandemic and provided options in lieu of Auctions! I appreciate Lupe the Manager and her amazing staff and willingness to work with her customers! This team is a class act, their customer service goes beyond measure!!! Thank you UHaul
LUPE R | Overall ExperienceLuv the manager professional friendly
Marla C | First ImpressionsThe manager Lupie and the employees gave me, "EXEMPLARY" SERVICE. LUPIE YOU ARE AN AWESOME ROLE MODEL FOR YOUR EMPLOYEES. THANK YOU FOR GIVING ME WORLD CLASS CUSTOMER SERVICE. GO UHAUL. IT WAS A PLEASURE.
JENNIFER H | Overall ExperienceThanks guys very much
Gregory C | First ImpressionsWhen I had the store was dirty one 2 the fence was broken for 3 whole days 2 days was open completely all day and night on Sunday the last day I was trying to move out exactly at 6 pm the gate was close and no longer was able to go inside I called the number send me to customer service witch they couldn’t help me cause the place was close already why pay so much yo no have access to the place on Monday I called and they said they were having issues ok why not put a signs or let the customers know about the issue I payed people to help me move out and o wasn’t able to do that on Sunday
Karla V | Overall ExperienceOverall experience was perfect. The he staff helped me anytime I had a question. And I was in and out Quick with out any hassle and the price was perfect.
Joseph F | Overall ExperienceCustomer service was ok. I ordered a storage unit online paid for it. I went to store to check in and get my unit number, but unit had a lock on it. Storage unit was not available, already belonged to someone else. Nothing else was available.
LoRay C | Overall ExperienceThe staff is very friendly and will go out of their way to help if needed.
DANNY C | Overall ExperienceYour staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.
Joshua D | First Impressions