Customer Reviews for U-Haul Moving & Storage of East Lancaster

6,152 comentarios

42925 Sierra Hwy   Lancaster, CA 93534
(Just North of Avenue L)

(661) 942-0421

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(661) 942-0421

42925 Sierra Hwy
Lancaster, CA 93534
(Just North of Avenue L)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Put some chairs in the waiting Room where you are trying to get some Service !!!

GARY B 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE D 
Clasificación:
5.0

El cliente no dejó un comentario.

SUN K 
Clasificación:
5.0

Excellent customer service

Omar L  |  Overall Experience 
Clasificación:
5.0

Best U haul. Great people.

DAVID C 
Clasificación:
5.0

My experience was excellent

LEROY M 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSIE D 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R 
Clasificación:
5.0

Staff service was great. Vehicle assigned was parked behind another vehicle and in front of the parking lot barrier. This did make it difficult to drive out of the parking space but not impossible. Tires where slightly low on air and the fuel left in the tank only had enough for 20 miles of range.

TYLER S 
Clasificación:
5.0

Buen servicio

RUBEN P  |  Overall Experience 
Clasificación:
5.0

the manager was always ready to help with any questions i had. she was very kind and informed with important details through the entire process. very reliable and helpful people.

WENDY R  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

LEO B 
Clasificación:
5.0

El cliente no dejó un comentario.

TEYOSHA A  |  Overall Experience 
Clasificación:
5.0

Helpful and friendly staff. Easy pickup and return.

THOMAS M 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICIO M 
Clasificación:
5.0

El cliente no dejó un comentario.

LaRae S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey T 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight M  |  First Impressions 
Clasificación:
5.0

None all was excellent

GUSTAVO P 
Clasificación:
5.0

It was an amazing experience! The associate was very friendly and helpful.

OSCAR Q 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA J 
Clasificación:
5.0

I have had the pleasure of visiting the Lancaster on Sierra location on several occasions, and I wanted to take a moment to share my appreciation for the outstanding service I've received. The customer service representative (African American), a young woman whose name I unfortunately don't know, has always been incredibly polite and helpful. She truly stands out as a key player on your team, providing exceptional service each time I visit. Additionally, I am always impressed with how a vehicle is readily available whenever I arrive, even when I visit spontaneously. This thoughtful accommodation does not go unnoticed, and I truly appreciate it. Thank you for consistently providing such a positive experience!

ILYA C 
Clasificación:
5.0

Nothing at this time.

ANTHONY W 
Clasificación:
5.0

Friendly, knowledgeable, and convenient. Gracias.

DANIELA P 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLINA R  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lew A  |  First Impressions 
Clasificación:
5.0

Staff was very respectful and helpful

CHAD F 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB J 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie J  |  Overall Experience 
Clasificación:
5.0

Very nice office personal

WILLIAM H 
Clasificación:
5.0

Orobably one of the best U-Haul locations I have ever cisited!

THOMAS M 
Clasificación:
1.0

El cliente no dejó un comentario.

NISHAUNA B 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C 
Clasificación:
2.0

El cliente no dejó un comentario.

EILEEN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Andryan G 
Clasificación:
4.0

Check engine light was on when I got it but not sure for what. Keep a better eye on the trucks I suppose.

DYLAN B 
Clasificación:
5.0

Good personal

JOSE Z 
Clasificación:
5.0

That great track nice I like it

ALI A 
Clasificación:
5.0

Nothing to improve!! Great customer service and support as well as very friendly staff.

JEFFREY T 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon F 
Clasificación:
5.0

The personnel there are helpful and kind. Will place my order there again for sure.

FUMIE V 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN W 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL N 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE S 
Clasificación:
5.0

Nothing, they were very courteous and helped me with my move. Gracias.

TAMISHA C 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON L 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON L  |  First Impressions 
Clasificación:
5.0

Gracias

MUHANAD G 
Clasificación:
5.0

Daniel helped me create and settle my reservation and he went above to provide what I needed. He definitely deserve a raise and a Christmas bonus. Thank you Daniel! Additionally, I dropped off my rental on 11/23/24 and the lady (Manager) on site was also amazing in helping me during my visit. She also deserves a raise and a Christmas bonus! Thank you all!

CESAR C 
Clasificación:
5.0

El cliente no dejó un comentario.

SOCORRO O 
Clasificación:
4.0

El cliente no dejó un comentario.

JASMINE S 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA P 
Clasificación:
5.0

Daniel was great he helped me navigate thru the rental with ez thanks D . Lupe runs great place l prefer this location in the antelope valley

DANIEL L 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie H  |  Overall Experience 
Clasificación:
5.0

My uhaul rep was very nice and very helpful

Marcella M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KAITLYN C 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL B 
Clasificación:
4.0

Trailer was dirty with tree clippings which collect in the rear ramp. Debris was all over the trailer after driving to my whopping two blocks. The spring on the ramp was broken. The ramp slammed to the ground and right out of my hands. To lift the gate it took everything I have strength wise. I'm not a small guy but that thing was heavy. I like the people there they were very helpful and nice.

DONALD M 
Clasificación:
5.0

El cliente no dejó un comentario.

SUN K 
Clasificación:
5.0

Very easy and nice employees

WILLIAM H 
Clasificación:
5.0

Lupe is fabulous and the entire staff was great! Also I'd like to recognize Edwin at your 20th Street location. Great experience at both locations. Please let them know. Gracias

Keith B  |  Overall Experience 
Clasificación:
5.0

Manager Very Professional Tracy is Very Nice and Helps With all She can. I really Had A Great Experience Thanks for all the Help.

EUGENIA G 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarinda P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY P 
Clasificación:
5.0

El cliente no dejó un comentario.

AL M 
Clasificación:
5.0

I have no complaints

Daniel W  |  Overall Experience 
Clasificación:
5.0

Great place and people.

DAVID C 
Clasificación:
5.0

El cliente no dejó un comentario.

SEVAG E 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE P 
Clasificación:
5.0

The two folks behind the counter were very nice and extremely helpful.

ALBERT G 
Clasificación:
5.0

From my experience at today's location I don't see anything you can do to improve for the next customer. The lady I dealt with today was nice friendly and curtious the same with the other employee he was the same. If I ever need another pickup truck or box truck to rent I WILL BE BACK.

DENNIS O 
Clasificación:
4.0

Had a trouble free trip. The equipment functioned well however debris was left in the trailer from the prior user.

ROGER B 
Clasificación:
5.0

Service were outstanding.

EUGENE N 
Clasificación:
5.0

Picking up the equipment was quick and easy. Dropping off was even faster and easier.

RANDALL R 
Clasificación:
5.0

Windshield and mirrors were hard to see through

Houston P 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON J 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A 
Clasificación:
5.0

Staff is always friendly and helpful. This is the number one reason I keep using this location.

BARBARA B 
Clasificación:
3.0

Bad communication but finally was able to unload the trailer.

BERTHA B 
Clasificación:
5.0

There's always s room for improvement, but Tracy the lady that helped me in the store, was very professional and extremely helpful. She made it a pleasure to do business with this location.

JAMIERL W 
Clasificación:
2.0

This ladies don't care. 3 people in the front desk and no one can greet. Paying more are ruin to the guy friend who came before me.

CHRISTIAN A 
Clasificación:
5.0

Nothing the staff was great each and everyone of them.

JORGE G 
Clasificación:
5.0

Everything was clean except the windshield was dirty inside.

OSCAR I 
Clasificación:
5.0

Good service

FATIMA D 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE W 
Clasificación:
5.0

Keep up the great attitudes with smiles! Thank you so much for your help!

MADELINE M 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM P 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR M 
Clasificación:
5.0

El cliente no dejó un comentario.

DESI S 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE P 
Clasificación:
5.0

Out of the two or three other UHAUL rental places, this one here is the spokes person for or should be the example of how all businesses is ran, and staffed with the people that staff and run this place, now, I don't know anything and on anything other than my rental experience, its nice to be around fellow human beings, and I for one appreciate the kindness and effort.

STEVE J 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T  |  Overall Experience 
Clasificación:
5.0

Everything was great, from pick to drop off. Staff very helpful

RAUL R 
Clasificación:
5.0

Excellent customer service Always friendly

Tracy M  |  Overall Experience 
Clasificación:
2.0

They didn’t honor what was told to me or tried to offer to contact the other store regarding the gas issue.

Sandra R 
Clasificación:
5.0

No bad experience. First time there. Quick and easy.

SABRINA B 
Clasificación:
5.0

El cliente no dejó un comentario.

QUENTON B 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRAD E 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA H 
Clasificación:
5.0

Thank you Geraldo

CHAVAUGHN C 
Clasificación:
5.0

El cliente no dejó un comentario.

SUN K 
Clasificación:
5.0

No improvement necessary, customer service and the professionalism displayed by all employees was greatly appreciated!

BLANCA D 
Clasificación:
5.0

Had an awesome experience with Traci....great employee!!

JEFFREY T 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D 
Clasificación:
5.0

One of the front tie downs was damaged and was not usable. Other than that, the trailer was fine. I told the representative I had my own straps so I was able to use the trailer with no problem. Picking up the trailer was quick and easy.

RANDALL R 
Clasificación:
3.0

Employe was rude and tried to blame me because of the trash inside the box truck that was there when i picked up

Pedro A 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHELLE F 
Clasificación:
4.0

It was rather late when I picked up the trailer. At 530 am the next morning, I realized the trailer was not clean. When I returned the trailer, I told the staff who helped me the situation and showed him pictures of it. He was shocked and immediately told management who promptly took care of me. I have rented several times from this location and had never had this problem. I want to thank the staff and management for their wonderful help.

FUMIE V 
Clasificación:
2.0

El cliente no dejó un comentario.

JENNALYN J 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE D 
Clasificación:
5.0

It was clean but smelled like cat all in the van really stong

JAIMMY J 
Clasificación:
5.0

The staff were friendly and made pick up and drop off a breeze. Very easy

STEVEN W 
Clasificación:
4.0

El cliente no dejó un comentario.

DARREN S 
Clasificación:
5.0

El cliente no dejó un comentario.

KAION C 
Clasificación:
5.0

Thank you. We had no issues while using your facility. Much appreciated.

Janette B  |  Overall Experience 
Clasificación:
5.0

I can only say what most people say.. They are awesome people, fun, professional hobest and helpful... I appreciate doing business eith people like them... Thank you, Ms. Guadeloupe and staff

Afrikaren P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ASIA M  |  Overall Experience 
Clasificación:
5.0

Guadalupe customer service was exceptionally far better than I expected. She went above and beyond to make sure I was getting the best service possible. Kudos to her, Keep up the amazing service Guadalupe. I give her ten star for her service. ¡Gracias de nuevo!

TERRY M  |  Overall Experience 
Clasificación:
5.0

Excellent service and professional employees.

DAVID L  |  Overall Experience 
Clasificación:
5.0

The first storage room they gave me was supposed to be a part of one bedroom house but it wasn't for a studio I have off furniture living room bedroom set so I had to get an upgraded and I had to go to another storage place but I'm happy that it all worked out

Tanya B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie Y  |  Overall Experience 
Clasificación:
5.0

Guadalupe was helpful and professional.

Douglas C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyanna T  |  First Impressions 
Clasificación:
5.0

Everything went smoothly!

Kristina H  |  First Impressions 
Clasificación:
3.0

Storage units were invested with some kind of beatle/roaches. Got all in my stuff. Walked around and the problem was prevalent throughout the grounds.

DANIEL P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Toni M  |  Overall Experience 
Clasificación:
4.0

Low hanging tree on road surface hitting the roof of personal and U-Haul trucks need timing other than that I would have rated excellent

ROBERT T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELA S  |  Overall Experience 
Clasificación:
5.0

The manager and her employee was very helpful we went to another U-Haul after leaving this one to compare and hands down this one was the best I would recommend Sierra Hwy U-Haul to all my friends and family..... THANK YOU U-HAUL

NENA Y  |  First Impressions 
Clasificación:
5.0

Guadalupe was extremely efficient and helpful got me set up with my reserved truck a storage locker and hardware I needed all in under 10 minutes

MARCELO M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S  |  Overall Experience 
Clasificación:
5.0

Will be back when we need a storage unit again.

GABRIEL L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennie G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ESSENCE W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELA S  |  First Impressions 
Clasificación:
5.0

Just keep doing what you're doing 👌 ✨️ 💯

Charlesetta G  |  First Impressions 
Clasificación:
2.0

What's the reason of reserving when you do and your truck not reserved. Or reserve a dolly and they don't have it. very unprofessional.

Jasmine s  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

maurice t  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANDA L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C  |  Overall Experience 
Clasificación:
4.0

When I received my unit there was trash and empty needles/syringes on the ground. Had to borrow a broom and dust pan from office to clean prior to putting my belongings inside. Also, I am positive that my unit was accessed by someone else as there was broken glass, jewelry that had been gone through etc on the ground of the unit when I did the final move out.

TAMMY D  |  Overall Experience 
Clasificación:
5.0

I appreciated the boss lady she was so very sweet understanding helpful she didn't rush so took her time I will always rent from U-Haul Thank U

Paulette S  |  First Impressions 
Clasificación:
4.0

Not being able to get in because the doors are locked to the storage unit located in the back, very frustrating and inconvenient. You call the office number and no one answers.

Brianne L  |  Overall Experience 
Clasificación:
2.0

Storage price kept going up, and my storage had a water leak, my boxes were wet.

Kiisha k  |  Overall Experience 
Clasificación:
5.0

great customer service

SHACONDRA L  |  First Impressions 
Clasificación:
5.0

Deonte, I didn’t get the spelling of his name but he was Extremely 🧑‍🏫 professional and kind.

Chante M  |  First Impressions 
Clasificación:
5.0

Excellent service I would definitely recommend the one Sierra Hwy , in Lancaster, CA.

Sandra A  |  First Impressions 
Clasificación:
5.0

THEY HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏🏽

Charlesetta G  |  Overall Experience 
Clasificación:
5.0

Excellent customer service throughout storage, although the area of Lancaster ca & Sierra hwy not good at all Period again Excellent Service throughout storage, Location unsafe!

Tiree M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Privacy R  |  First Impressions 
Clasificación:
5.0

THEY GO OLE SCHOOL AT THIS U-HAUL! YOU ARE GREETED With a BIG OLE SCHOOL SMILE  AND THEY REALLY MEAN HOW MAY I HELP YOU! THIS U-HAUL FAMILY HAS TRULY MASTERED THE ART OF CUSTOMER SERVICE! GREAT JOB!  I WOULD LIKE TO THANK EVERYONE IN THAT U-HAUL FAMILY FOR MAKING ME FEEL AT HOME!

Charlesetta G  |  First Impressions 
Clasificación:
5.0

Traci went above and beyond as a U-Haul employee providing ample information regarding my storage contract. I truly appreciated her kindness at 7 am on a cold winter morning. Matthew also offered me his prompt assistance during my unloading process. I would recommend this facility anytime. Thank you Traci. Thank you Matthew.

Latoyia L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antina C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Darlene C  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline j  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND M  |  Overall Experience 
Clasificación:
5.0

The employees here are nice, place is clean. 5 stars

MICHAEL D  |  Overall Experience 
Clasificación:
5.0

Thank you for your love concern for this move. I really do appreciate everything you guys were on point.

Latonya E  |  First Impressions 
Clasificación:
5.0

Lupe was outstanding, very professional she represents U-Haul very well whatever issue she will definitely take care of. Also l met Tracy later towards my rental, she's also is a Boss represents U-Haul very well l will always use the Eastside U-Haul and recommend them

Marla C  |  Overall Experience 
Clasificación:
1.0

Your staff was very rude and aggressive instead of calmly speaking to us she was shouting and yelling across the store and she was supposed to have refunded my money and no refund has been issued at all for the amount of $94.95 staff member Traci I believe she is an assistant manager at the ave L and sierra hwy location in Lancaster CA

Alfred J  |  Overall Experience 
Clasificación:
5.0

Excellent customer service Manager staff wonderful experience

Tiree M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MELANIE H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON P  |  Overall Experience 
Clasificación:
5.0

The owner of this facility was extremely helpful. She was able to change the turning point of the truck from downtown Lancaster to her facility on Sierra Avenue. ¡Gracias!

DAVID L  |  First Impressions 
Clasificación:
5.0

Lupe, you're a wonderful person and general manager! Getting to know you and conducting business with you was a genuine pleasure. For everything, I'm grateful.

monica s  |  Overall Experience 
Clasificación:
2.0

Customer service was friendly but was told if I didn’t get my stuff out immediately that day I would be billed for a whole month further when the manager told me that if I didn’t remove my padlock and by there disc lock they would cut mine off after I had been using the same lock for 2 months Also I need a 10x10 storage the price posted was $10 less than what they wanted to charge so I found a 10x10 for $125 uhaul wanted $175 need to save money Needless to say but I was disappointed overall

BYRON T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIANNE A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julian G  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CIRILO G  |  Overall Experience 
Clasificación:
5.0

Extremely helpful, and even though I got there close to closing time , she didn't rush the process, she took her time , and answered all of my questions, she was an amazing person to work with **********

CONRAD M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BESSIE F  |  First Impressions 
Clasificación:
3.0

Better instructions on finding the unit assigned. Showing of unit prior to renting the unit was not offered at this location. The Unit is too small for my needs. I do plan on moving out to a different location closer to Los Angeles in the next couple of months..

Brianne L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jerome s  |  Overall Experience 
Clasificación:
3.0

U-haul neighborhood Dealer 1665 E Washington Blvd, Pasadena For some reason the owner decided to build a printing shop that obscures the U-Haul place. "KASL Printing & Graphics". Owner is Jack Karabibergian Their website is trash and it's from 1998. The owners email is kasl@earthlink.net!!!!! This is by far the worst experience I've had, usually it's super simple. Man this place has 0 customer skills. It was a wife and husband team, and the man has a temper problem and the husband lost his cool, and he even called me the B word because I couldn't find my ID in my purse fast enough. And then he proceeded to kick me out of the store. As I was leaving the door, he hit my already injured toe so I had to go to the hospital. I called the ambulance. The police showed up. This is such a terrible place. They need to be shut down right away!!!!!!!! Please fire this couple. They don't to represent Pasadena. One more thing, the toilet is always broken???? Melissa Tovar 8188097374

Melissa T  |  Online Move In 
Clasificación:
3.0

What's to be

Afrikaren P  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DAIQWAN A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LANISE O  |  First Impressions 
Clasificación:
4.0

The lock 🔒 was broken already

jerome s  |  Online Move In 
Clasificación:
4.0

Storage units were both dirty with multiple bug bombs, medical syringe and trash. The unit was suppose to be one but was a former unit with 2 doors and both seals are broken and easily accessible by mice, snakes and bugs. I can literally put my hand in the opening or broken part of both doors. Staff was incredible and love them they just need more help to make sure units are clean and maintenance is done. I have UBoxes arriving and they are well ahead of schedule and ready for them. Employees are WONDERFUL

TAMMY D  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Janeshia N  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessie D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jessie D  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

maximiliano c  |  Online Move In 
Clasificación:
4.0

It would be nice to have access to the storage at all hours, using our individual access code. I don't work regular hours so limited access makes it difficult.

Janette B  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Raul F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES m  |  Overall Experience 
Clasificación:
5.0

Manager Lupe is great

Caprice W  |  Overall Experience 
Clasificación:
5.0

The people making the reservations for my pickup of equipment in Sacramento put me through heck to get the equipment in a limited time frame

leo l  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE G  |  First Impressions 
Clasificación:
4.0

Recommend to have staff working there at least until 11 pm for late movers to help with anything they may need. Also, have security 24/7.

RAYMOND L  |  First Impressions 
Clasificación:
2.0

This location has their calls routes to customer service, making it hard to get needs met!!!!

CHRISHANDA P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson G  |  Overall Experience 
Clasificación:
1.0

The lady named Tracy is no help at all and I purchased a lock and it was supposed to be in my storage and it wasn’t even there so I had to go to AutoZone and buy another lock because you guys were closed and I still haven’t received my refund for that very disappointing and The service here very disappointed and Tracy is no help at all she’s no help she’s very lazy

Gina S  |  Online Move In 
Clasificación:
3.0

Facilities (sliding door) have been inoperable for awhile and still not repaired.

GABRIDALE W  |  Overall Experience 
Clasificación:
5.0

The lady who helped us was very kind and helpful. I believe her name was Guadalupe. The sign on the door said she was GM

Jaime B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tameka d  |  First Impressions 
Clasificación:
5.0

The UHaul staff and management strives to go above and beyond the customers needs, they were also very compassionate during the pandemic and provided options in lieu of Auctions! I appreciate Lupe the Manager and her amazing staff and willingness to work with her customers! This team is a class act, their customer service goes beyond measure!!! Thank you UHaul

LUPE R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Artese L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinnie R  |  First Impressions 
Clasificación:
5.0

Luv the manager professional friendly

Marla C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio h  |  Overall Experience 
Clasificación:
5.0

The manager Lupie and the employees gave me, "EXEMPLARY" SERVICE. LUPIE YOU ARE AN AWESOME ROLE MODEL FOR YOUR EMPLOYEES. THANK YOU FOR GIVING ME WORLD CLASS CUSTOMER SERVICE. GO UHAUL. IT WAS A PLEASURE.

JENNIFER H  |  Overall Experience 
Clasificación:
5.0

Thanks guys very much

Gregory C  |  First Impressions 
Clasificación:
1.0

When I had the store was dirty one 2 the fence was broken for 3 whole days 2 days was open completely all day and night on Sunday the last day I was trying to move out exactly at 6 pm the gate was close and no longer was able to go inside I called the number send me to customer service witch they couldn’t help me cause the place was close already why pay so much yo no have access to the place on Monday I called and they said they were having issues ok why not put a signs or let the customers know about the issue I payed people to help me move out and o wasn’t able to do that on Sunday

Karla V  |  Overall Experience 
Clasificación:
5.0

Overall experience was perfect. The he staff helped me anytime I had a question. And I was in and out Quick with out any hassle and the price was perfect.

Joseph F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chondra n  |  First Impressions 
Clasificación:
2.0

Customer service was ok. I ordered a storage unit online paid for it. I went to store to check in and get my unit number, but unit had a lock on it. Storage unit was not available, already belonged to someone else. Nothing else was available.

LoRay C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PENELOPE B  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and will go out of their way to help if needed.

DANNY C  |  Overall Experience 
Clasificación:
5.0

Your staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.

Joshua D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Letiche H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

latonia j  |  Overall Experience 
Clasificación: