Comentarios de los clientes para U-Haul Moving & Storage of East Lancaster

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of East Lancaster

Clasificación general:

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KATHRYN A.
Clasificación:

El cliente no dejó un comentario.

Shelley P. | Overall Experience |
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El cliente no dejó un comentario.

JUAN M.
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El cliente no dejó un comentario.

JAMIE F.
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El cliente no dejó un comentario.

LOUIE G.
Clasificación:

El cliente no dejó un comentario.

ERIC P.
Clasificación:

Truck has mechanic issue so i have very bad experience

RAYSHAWN M.
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El cliente no dejó un comentario.

jonny W.
Clasificación:

El cliente no dejó un comentario.

DAVID B.
Clasificación:

Was perfect

RONALD C.
Clasificación:

Overall, this location has poor customer service. The young lady who checked me in was no where to be found when I arrived and she was unfriendly. The truck was dirty inside. It was not cleaned between customers. There was dirt, grim, and change stuck in the cup holders. The truck also had a weird smell inside. In addition, the brake light kept coming on even though it was not engaged and the tires were low. It didn't appear that the truck was thoroughly inspected, serviced, or cleaned between customers. When I returned it, they had already scheduled it to be serviced. It should have not been rented out. Overall, I wouldn't recommend this particular location given my experience.

tony S.
Clasificación:

Keep up the great costumer service Thank you

Daniel R.
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Great costumer service keep up the good work 👍🏽

Diane Z. | Online Move In |
Clasificación:

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Brent C.
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El cliente no dejó un comentario.

JOMARIE M.
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El cliente no dejó un comentario.

KENNETH K.
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The staff was very friendly and professional. The return of the truck only took a few minutes. Very happy with this experience.

RICHARD B.
Clasificación:

Nothing

Orville D.
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El cliente no dejó un comentario.

NAOMI D.
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Worst experience as my first time renting a uhaul.

HENRY C.
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El cliente no dejó un comentario.

RAMIRO M.
Clasificación:

N/A

Antoinette C.
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El cliente no dejó un comentario.

Ivan J.
Clasificación:

Excellent service

CHRISTOPHER J.
Clasificación:

NO COMMENT

Randall R.
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Easy check out, pre-check worked well.

Darren T.
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Love this place! Everyone was so nice and professional!

JOSE G.
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great personnel team, very helpful

ANDREW W.
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Staff was super helpful. Everything went as smoothly as possible.

Keisha G.
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Offer and if needed, Help the customer with loading heavy equipment rented in your store to their truck or vehicle.

WILFREDO J.
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Expensive, rates and charges not well explained at the beginning of transaction! Should consider senior and military discounts.

Jeannie T.
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El cliente no dejó un comentario.

GARY B.
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El cliente no dejó un comentario.

EVERETT M.
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The same thing, keep up the good work.

SANDRA W.
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They stole the uhaul from me I reported it stolen to the police and they acted as if they had no idea of what I was talking about

RICHARD K.
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We were told since there was 1/4 of a take of gas we were to return it at the same level. When we did we were told we were to fill the truck. Why? Sry unfair and not professional. Why should we fill a truck that was not filled when we took it?

Christopher H.
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El cliente no dejó un comentario.

Michelle L.
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The air did not work, it didn't turn on at all. This was not disclosed when I picked it up.

Patricia C.
Clasificación:

faster check in ..i did the no contact check in and had to go in for keys when the app clearly stated you dont have to ,,, then i go in and 3 associates and 2 people ahead of me and it took forever so i had to interupt to get my keys , and the other 2 associates didnt even try to help me ..and this place is too EXPENSIVE!

JERRY J.
Clasificación:

The last person who checked me in was good , but everyone before could of cared less.

BENJAMIN M.
Clasificación:

This is my second time here , people always very helpful very knowledgeable n very kind i can always count on theme , all the stuff they know there job Count on U-haul for all your needs everything under one roof ! Big thanks ,🤗🤩o:-)

Norman R.
Clasificación:

I was surprised to get a truck with basically an empty gas tank. The message on the truck said 25 miles to empty. Not a good experience. It costed me $102 to fill it. I did get a credit for the extra gas but would have rather received the truck with more gas.

Rene P.
Clasificación:

The police had a section of the street closed off so I wanted to ask the gentleman with the uhal shirt where I can park the truck so it easier for them. Guy just ignores me and preferred to look at what's going on with the street closure when there was nothing that could be seen smh Come on guys get it together at least change the uhal shirt if you don't wanna be bothered or go take your break out back or something

Eren R.
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El cliente no dejó un comentario.

DEBRA G.
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There is nothing to improve your company and employees were excellent, I was in and out so fast I was really surprised because I have rented trailers before elsewhere and I thought I would never get out of there. Your employees were so nice and very polite and explained everything in detail, made sure we understood it all before we left. Keep up the good work. We need employees like yours everywhere. You need to give those girls a bonus for their excellent work. Thank you for making my day without stress.

FRANCISCO C.
Clasificación:

need to have more personal at check up, the equipment was not working perfect, roll up door got stock, after 30 minutes I was able to close it, please check your equipment before you deliver it to the customer

Chanelle W.
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El cliente no dejó un comentario.

SHARON A.
Clasificación:

n/a

RODNEY L.
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El cliente no dejó un comentario.

Stephen M.
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El cliente no dejó un comentario.

CHRISTOPHER J.
Clasificación:

NO COMMENT

Fred M.
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El cliente no dejó un comentario.

Lester F.
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El cliente no dejó un comentario.

TYLER S.
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El cliente no dejó un comentario.

TOBY M.
Clasificación:

This is not my name and I have not rented no u haul

DENNIS M.
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El cliente no dejó un comentario.

Christopher E.
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El cliente no dejó un comentario.

Mark T.
Clasificación:

I made the reservation for pickup down the road from me. I then receive a call that I cant pick it up there I hade to go the Lancaster store to pick it up. I arrive at the Lancaster location and found out I had to go to a 3rd location to get the trailer. Fast forward to the return of the trailer. I called and asked if I could drop the trailer off at the location down the street from home. I was told tha

vincent E.
Clasificación:

Did not input correct information

RAYMOND C.
Clasificación:

El cliente no dejó un comentario.

Cliff B.
Clasificación:

El cliente no dejó un comentario.

GREG C.
Clasificación:

El cliente no dejó un comentario.

leigh B.
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El cliente no dejó un comentario.

CORAL Z.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
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El cliente no dejó un comentario.

Mica B.
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El cliente no dejó un comentario.

LEEANN C.
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El cliente no dejó un comentario.

ASIA H.
Clasificación:

Uhaul needs to be more organized in reservations I was double booked one day and the next reserved to somewhere that was not opened before going to the location that helped me

ROBERT S.
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The staff, well one girl, awesome, thank you

Kenneth W.
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Fast service!!! Friendly staff! Clean location!!!

Anita A.
Clasificación:

Why don't associates come check out truck with you any longer? Just give you keys and whisk you off! I had to figure out how to work things on the truck alone. Is this normal procedure? Service was a little lacking on the pick up however the associate that checked me back in was great!

SAMMY S.
Clasificación:

Nothing much really everyone was very nice and helpful!

SONIA P.
Clasificación:

El cliente no dejó un comentario.

SANDRA F.
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El cliente no dejó un comentario.

Eric H.
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El cliente no dejó un comentario.

MARDINE K.
Clasificación:

Nothing. Marcus and Lupe and Ryan were very pleasant and helpful.

NICHOLAS C.
Clasificación:

Very friendly

DAMITA G.
Clasificación:

El cliente no dejó un comentario.

Paul D. | Overall Experience |
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A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.

Teresa R.
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Make sure that storage is tightly secured. And check that tenants in the storage area are suppose to be there. Also, if they look faint make sure that they are okay in the high heat.

DAMIAN R.
Clasificación:

El cliente no dejó un comentario.

angel P.
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All was good on time and ready thank you

DONALD S. | Overall Experience |
Clasificación:

I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤

ROGELIO T.
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El cliente no dejó un comentario.

Martha T.
Clasificación:

The vehicle was in poor and unsafe condition The brakes were not smooth and the left side mirror was broken.

Bill G.
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El cliente no dejó un comentario.

JOHN C.
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El cliente no dejó un comentario.

Juan P.
Clasificación:

El cliente no dejó un comentario.

Ramiro T.
Clasificación:

El cliente no dejó un comentario.

JEANNIE T.
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El cliente no dejó un comentario.

Walter M.
Clasificación:

Personal service was good but not enough inventory,!!

rodney J.
Clasificación:

Your company policy for reservations is horrible. I placed a request for a one way car hauler several days before the scheduled trip. Friday, just two days before I was to pick up the equipment, I get a notification that there is no equipment for me. I called and spoke with a gentleman who said U-Haul couldn't find the equipment and asked me if I could change the dates of the trip. I WAS USING THE EQUIPMENT TO GO FROM CALIFORNIA TO TEXAS. CHANGE MY SCHEDULE? Are you kidding me. If I were going across town, maybe. To go several states away. How am I supposed to change that type of a trip date? Ultimately, I was allowed to rent the equipment if I returned it to California. So, I took the equipment on a round trip. This was NOT a suggestion from your representative. What a horrible experience. I really can't believe that two days before I was to pick up the equipment on a trip 1500 miles away, I am told, sorry, we don't have what you requested. I will have very little faith in U-Haul if I ever need to use your equipment in any capacity that is not local, local, local.

STEVIE D.
Clasificación:

all good

MARIANT C.
Clasificación:

Me cobraron. $80. Por un dia Y no me explicaron el porque

James B.
Clasificación:

The staff was very helpful. In and out real quick. No problems. However, The truck was filthy. There was sunflower seeds on the seats. The windshield wiper was broken. Found this out as a drove through a rain storm. The back was also dirty. I made sure that the truck was clean when I returned it. Also, it sounded and smelt like the truck had an exhausts leak. Very dangerous. I did report the exhaust leak and the fact that the dome light didn't work when I returned it.

Robert B.
Clasificación:

The big issue was I was informed the day before my rental that there were no trucks available at my preferred location and I had to drive an additional 100 miles to get the truck and return to the location I needed the truck.

William S.
Clasificación:

El cliente no dejó un comentario.

George L.
Clasificación:

Great service. Thanks to Marcus. Great day for a mov no complications what so ever.

William S.
Clasificación:

El cliente no dejó un comentario.

raul P.
Clasificación:

El cliente no dejó un comentario.

CHERYL B.
Clasificación:

Lupe and Yesenia were wonderful.

John C.
Clasificación:

Continue to offer a quality product at good quality prices!!!

JEFF D.
Clasificación:

El cliente no dejó un comentario.

Jeannie T.
Clasificación:

Friendly staff. Clean and organized store

ROBERT L.
Clasificación:

El cliente no dejó un comentario.

Veda C. | First Impressions |
Clasificación:

Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!

Evertt W. | Overall Experience |
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Only concern would be a possible reduction in price for Senior Citizens.

mark s. | First Impressions |
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Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!

Courtney C. | Overall Experience |
Clasificación:

Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.

Alexus J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RUBEN S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Courtney C. | First Impressions |
Clasificación:

Both employees were very helpful and nice.

Earl V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Leroy W. | First Impressions |
Clasificación:

.

Dean J. | First Impressions |
Clasificación:

Your employee was great very professional and polite

Jc Jr F. | Overall Experience |
Clasificación:

Thank you

Ashley L. | First Impressions |
Clasificación:

Slow process, excellent customer service.

lisa n. | First Impressions |
Clasificación:

Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

Martha M. | Overall Experience |
Clasificación:

Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

GUADALUPE B. | Overall Experience |
Clasificación:

Extremely happy and Satisfied

Anita B. | Overall Experience |
Clasificación:

The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

eduard r. | Overall Experience |
Clasificación:

Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

Jaqueline K. | Overall Experience |
Clasificación:

Danny a manager was a great person/supervisor Thank You Jacqueline

Dawna W. | Overall Experience |
Clasificación:

No problems

john d. | First Impressions |
Clasificación:

Quick, efficient, and professional.

Shani S. | First Impressions |
Clasificación:

The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Beatrice C. | Overall Experience |
Clasificación:

It was as advertised....

Anita B. | First Impressions |
Clasificación:

The staff at the facility made a high-stress move a little easier - thank you!

ELIZABETH J. | Overall Experience |
Clasificación:

Excellent !!!!!

Veronica S. | Overall Experience |
Clasificación:

Great, Greater nice friendly

Lakeisha W. | First Impressions |
Clasificación:

Great staff and very clean loacation.

JULIANNA H. | Overall Experience |
Clasificación:

The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

Donna B. | Overall Experience |
Clasificación:

My things got wet and molded

WYATT C. | First Impressions |
Clasificación:

People were excellent

ANITA T. | Overall Experience |
Clasificación:

great customer service

Beatrice C. | First Impressions |
Clasificación:

One stop, truck and storage in one location. Staff were helpful and professional.

jannie s. | First Impressions |
Clasificación:

People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

salina g. | Overall Experience |
Clasificación:

On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

Annika T. | Reservation |
Clasificación:

Reservation was canceled. Not sure why I am receiving this.

Janet H. | Overall Experience |
Clasificación:

Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Benjamin M. | Overall Experience |
Clasificación:

I well used your services againg thank you

Dwaine W. | Overall Experience |
Clasificación:

I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Eric B. | Overall Experience |
Clasificación:

The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

april c. | Overall Experience |
Clasificación:

Was not happy with the service!

diane s. | Overall Experience |
Clasificación:

I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

marina m. | Reservation |
Clasificación:

Haven't used it or seen it yet

Marchel J. | Reservation |
Clasificación:

At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Janet H. | Overall Experience |
Clasificación:

Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

NATALIE V. | Overall Experience |
Clasificación:

The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .

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