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The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank you
Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.
Really nice helpful people.
Illuminated Moving Service is A++++++-They were the BEST!!!!!
I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.
The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.
Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.
Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.
Staff was very helpful.
Very convenient
Terrible Customer service around billing
The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..
I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.
The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.
Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻
Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks
Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.
Very high cost monthly when compared to others.
Very friendly and helpful.
A bit expensive, especially after recent price increase. Otherwise great.
When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.
Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.
Good
Does the Job, no complaints
when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more
Available when I needed a storage space asap!
Very friendly and helpful staff and management
UHaul is a very dependable company.
This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.
Excellent service
I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.
Excellent experience with Dave.
At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.
The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.
I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654
I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)
Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.
Great in everything! I rent from only you!
Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.
Excellent service!
My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.
Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.
Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.
My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!
AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.
The staff was amazing and so helpful. We could not have asked for a better experience!
I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.
Michael S was friendly, fast and took care of all my questions. Great job. Thank you.
They were a great help, and very friendly.
Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!
The staff was very helpful. I had no problems with how I was able to access the unit.
I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .
Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult
I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)
Thank you
Bad costumer service
I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.
My move out dare was October 8th, not the 17th.
Friendly staff
Thank you all for taking care of my stuff and all your kindness ..
Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.
Very polite and accommodating staff.
This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .
There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.
Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!
Always busy!
the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.
Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.
Excellent ! Excellent !Excellent !
Good experience all around.
The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?
The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.
I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.
