Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

10,332 reviews

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Murphy 
Rating:
3.0

Customer did not leave a comment.

matt schmidt 
Rating:
5.0

Customer did not leave a comment.

Edward Lawson 
Rating:
5.0

Customer did not leave a comment.

Luz Romero 
Rating:
4.0

Customer did not leave a comment.

Sangwook Kim 
Rating:
5.0

Good work. Everyone was pleasant to work with.

Jason Mustacchia 
Rating:
4.0

Staff was great. Issue I have is I over rented dollys and didn’t realize I didn’t need 3 but only the large on. I came back to ask if i could get a refund for the 2 on wheels and was told no. You have video footage we didn’t use them and came back less than 45 mins to request this. I kept the large one because thats what we needed for the large pieces. Customer service is key they heard me going back and forth or what i needed and knew it was for dressers.

KEISHA DUBOSE  |  Overall Experience 
Rating:
4.0

I only had 60 miles with my contract and this location was 10 miles away from me.. Both locations were excessively far away from where I needed to be and it triggered an extra $25 charge.

jules gollins 
Rating:
5.0

Customer did not leave a comment.

Gail Dacey 
Rating:
5.0

Customer did not leave a comment.

Joe Krizek 
Rating:
5.0

Smooth transaction - easy in and out for the 15 ft. truck.

Paul Kaminski 
Rating:
5.0

Customer did not leave a comment.

Jason Fontana 
Rating:
3.0

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Dondy Brinkerhoff 
Rating:
5.0

Customer did not leave a comment.

JONATHAN SMITH JR 
Rating:
5.0

Customer did not leave a comment.

ERIC WEIGHT 
Rating:
5.0

Customer did not leave a comment.

Lonnie Yocom 
Rating:
4.0

This location does a great job.

terri martin 
Rating:
5.0

Excellent service and prices . Keep up the great work!

James Uhrinyak 
Rating:
5.0

The entire staff was helpful and efficient!

jim schwalenberg 
Rating:
4.0

Customer did not leave a comment.

Dweldon Higgins 
Rating:
5.0

My truck had 29 miles on it. It was a quiet and comfy 14 hour drive.

Dave Hill 
Rating:
5.0

Very nice staff members! Donovan was very competent and even saved us from an error we would have made because we were unfamiliar with certain parts.

Sharron Owen 
Rating:
5.0

Q

Tracy Jones 
Rating:
5.0

Great establishment, perfect location, friendly staff. I have not received my final bill. I have a copy of the estimate. Could you e-mail a copy of the final bill?

Kelly Wendell 
Rating:
4.0

Customer did not leave a comment.

Thomas Pavsek 
Rating:
5.0

Customer did not leave a comment.

Ark Eli Tenorio Pagunsan 
Rating:
5.0

Extra mileage should be added on one ways, as the algorithm goes from point a(uhaul) to point b(uhaul) Making extra mileage I drive to load or unload cost me more per mile …

ADRIAN PARRA 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Gaidar 
Rating:
4.0

Make the estimated cost closer to the real cost. My estimate was $20 but when I picked up the truck it changed to $60 which was very disappointing

Sarah Nelson 
Rating:
2.0

Paid for 40 miles but only used 14 mile and I didn't get that money back like they said I would

Alberto Cardenas 
Rating:
3.0

Make sure the trucks are clean and empty from previous use. Our 3 year old opened the middle console and found a fully loaded magazine for a rifle. Not a pleasant experience. I brought it up when I dropped off the truck and no one seemed to care.

Tyler Pinkerman 
Rating:
5.0

Great customer service

ROY DUCHENE 
Rating:
5.0

Great experience and the installer was very knowledgeable and professional.

Terry Bassett 
Rating:
4.0

Never got my final receipt emailed to me like they said I would receive.

Alisha Braaksma 
Rating:
5.0

Nice drop-Off area after hours. Was very convenient.

John Gocek 
Rating:
3.0

Night drop off was utilized

Ross Griffin 
Rating:
3.0

Night drop off service was utilized.

Ross Griffin 
Rating:
5.0

I see nothing that I can suggest requiring improvement. The moving went well and the help I got via Vet Help was absolutely superb. My thanks to everyone.

Peter Aguilar 
Rating:
1.0

You can maintain your trucks so they don’t break down and cause people to wait 4 and a half hours to be towed to their destination. I will be seeking a refund.

Jonathan Kirchhof 
Rating:
4.0

Customer did not leave a comment.

Edward Gearen 
Rating:
5.0

The crew at this store is always very helpful

DAVID CARLTON 
Rating:
5.0

Great experience

DAN LEHMANN 
Rating:
4.0

The mobile check-in is ridiculous. I waited in the parking lot for several minutes before I just went into the store and checked in with them. During the check-in at the counter, the mobile check-in was approved and created a hassle for the agent in the store. I will never use the mobile check-in ever again. You need a lot of work to make it a useful tool and a good customer experience.

Lorraine Ortiz 
Rating:
5.0

Customer did not leave a comment.

Lawrence Yonker 
Rating:
5.0

Richard Y was great!!!

MIRANDA LEE 
Rating:
4.0

Customer did not leave a comment.

james day 
Rating:
5.0

Great team! Great location! We go to this U-Haul every time

Angela Johnson 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Emilio garcia 
Rating:
5.0

Customer did not leave a comment.

Susan Albrecht-Felt 
Rating:
5.0

Service a bit slow at both ends. It looked like both were short of help and system was slow. Online checkout was much quicker.

Randy Dohne 
Rating:
5.0

Customer did not leave a comment.

Joseph Roe 
Rating:
4.0

Customer did not leave a comment.

Ron Kimball 
Rating:
5.0

Customer did not leave a comment.

Hennessy Morales 
Rating:
5.0

A text receipt of drop-off would be reassuring that I actually dropped it off.

Ken Jarmow 
Rating:
5.0

Customer did not leave a comment.

Delva Gill 
Rating:
5.0

Everything turned out well

Ernestina Lopez 
Rating:
5.0

The Only Thing I Was Experiencing An Issue With Was The QR Code Not Responding Correctly

francisco velazquez 
Rating:
5.0

Customer did not leave a comment.

Pamela Montgomery 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ESTRADA 
Rating:
5.0

Fellas there were very helpful, Thank You for All your Help!

Van Wayne Dacayo 
Rating:
3.0

When booked I chose pickup in Chandler, return in Mesa but somehow when it went through it changed to return in Chandler. Talked to two agents and they could not change it back to return in Mesa. Had to drive an extra 40 miles for no reason. Wasn't super impressed, especially when the app is super slow and also fails to load half the time. Had to call a third time to check the truck in because the app wouldn't load.

Daniel Peterson 
Rating:
5.0

Customer did not leave a comment.

Marivel Arellano 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER MITAENKO 
Rating:
5.0

Awesome crew to work with, keep up the good work.

ANGELA BEESON 
Rating:
5.0

I have used this location for over 20 years, always satisfied.

JEAN THOMPSON 
Rating:
5.0

Customer did not leave a comment.

chiadikaobi njoku  |  Online Move In 
Rating:
1.0

Paid more than I was quoted. Equipment was not hooked up properly. Did not mentioned for me to buy a lock.

Aaliyah Strother 
Rating:
5.0

Everyone was friendly and helpful, making the process very easy thank you

Jessica Schultz 
Rating:
3.0

Customer did not leave a comment.

david marham 
Rating:
4.0

Customer did not leave a comment.

Sonya Bryson  |  First Impressions 
Rating:
1.0

Pick up day seemed like an inconvenience to the attendants at the location. In fact, the agent complained about how tired he was, and which was very evident with his service. One thing i have noted is that there is something wrong with your vehicle gas representation! At the lot it showed full tank, with 7miles the gas meter had moved significantly up above full and i was curious to take a picture. Drop off: I shared the experience with the agent that actually called in the shift manager. The manager doesn't have any customer skills at all, he didn't even listen to understand but rather he just wanted to respond. I understand that it's an American culture to think that if someone complains they need FREE stuff! Looking at my rental history, the manager would have seen that i haven't had in any issues in the past. Wow......what a way to be an ambassador to someone's business!!!!!!!!!!!!??????

Abbey Kkonde 
Rating:
5.0

Customer did not leave a comment.

JEAN THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Mark Effinger 
Rating:
5.0

Customer did not leave a comment.

LABORAEX ABEITA 
Rating:
5.0

Customer did not leave a comment.

Malcolm Fletcher 
Rating:
5.0

Customer did not leave a comment.

John Gardner 
Rating:
5.0

Overall a great experience

William Feutz 
Rating:
5.0

Customer did not leave a comment.

DebraLou Bucher 
Rating:
5.0

Customer did not leave a comment.

anette peden 
Rating:
5.0

Simplify return process. Had truck rental from 9a to 9p When returned truck 700pm after hours the online process to return was ridiculous. Could not get on your app Had to call, long wait. The second person helped me. Finally got on app but it didn’t recognize my location. So she told me she would note account and I would not be charged the extra fee. Took the required pics but no one called to have me send them. Very bad process

gayle anderson 
Rating:
1.0

I have worked right next to this Uhaul for 25 years and in the dozen times that I have been there they have always had an issue. It’s a cultural thing about the managers and the employees that just don’t care fortunately, the other Uhaul people that I have talked with over the years have been first rate, and it’s just this one location that always always does not have their act together and a crappy attitude to top it off

Rick Rochna 
Rating:
4.0

My many experiences have always proven to be easy transactions.

Lisa Brashear-Ford 
Rating:
5.0

Great staff easy and friendly

Flor Scheller 
Rating:
5.0

Customer did not leave a comment.

Yvette Valenzuela 
Rating:
5.0

Customer did not leave a comment.

Joseph Peterson 
Rating:
4.0

Customer did not leave a comment.

Jeffry Myers 
Rating:
4.0

Charge for not fueling on a 10 mile trip was horrifically high. I did not feel comfortable pulling 26 ft truck into a gas station. Cut the crap on gouging people on fuel charges. It's a game I've seen it at uhaul before. May change locations after being a regular.

Kristi Beckman 
Rating:
4.0

Customer did not leave a comment.

WILFRED MARTIS 
Rating:
5.0

The staff was amazing and super friendly! We were in and out in no time! Return was even quicker!!!

JOSE BALDERRAMA 
Rating:
4.0

Customer did not leave a comment.

Augustus Cox 
Rating:
5.0

Customer did not leave a comment.

Richard Razo 
Rating:
5.0

Nothing as far as I am concerned. Everything went very smoothly.

LArry Walters 
Rating:
4.0

Customer did not leave a comment.

Kathleen Frato 
Rating:
5.0

have no comments on improving; they are doing an excellent job! Kudos to them, give them a raise $

mike delacruz 
Rating:
3.0

Truck was very loud and slow

VALLAIRE FIELDS 
Rating:
5.0

Customer did not leave a comment.

Robert Dalpe 
Rating:
3.0

Customer did not leave a comment.

Shari Blake 
Rating:
5.0

Improvement for stellar companies is to keep doing what you are doing. Actions and deeds speak for themselves. Of course, I will market to others just how amazing customer service is, the store is huge and well stocked with needs, location is easy to find (my gps was not helpful) and the bathroom was clean (this also says a lot about a store). Thank you!

Renae McKee 
Rating:
5.0

It was great, location, customer service. Was very satisfied.

belinda elie 
Rating:
2.0

I would like for you guys to communicate better. Calling me a day before to let me know that the truck I reserved online was not available at the location I asked for is unacceptable. I had to change my plans and spend an hour and half extra from my schedule. Please fix this issue.

Osvaldo Mendoza 
Rating:
5.0

Customer did not leave a comment.

ANNETTE BEADLE 
Rating:
1.0

Customer did not leave a comment.

Vicente Torres 
Rating:
4.0

Staff was always very helpful. However, the ground of the driveway around the storage units needs to be better maintained. Too much exposed dirt leading to muddy ruts after a rain. Needs more gravel.

STEPHEN GRAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Myrna Gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Baca  |  Overall Experience 
Rating:
4.0

It was a good experience

Marvin Mcintosh  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MATTHEW DAVIS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Corey Kelso  |  First Impressions 
Rating:
5.0

Stag helpful friendly and efficient. Great business’

margart melvin  |  Overall Experience 
Rating:
5.0

Nice folks . Very helpful and kind

margart melvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dilton Padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy CIRILLI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briana Bennett  |  Online Move In 
Rating:
5.0

I thank the all staff specially larissa thanks very much

Vivian Baca  |  First Impressions 
Rating:
1.0

My experience was Very Poor. I experienced several destructive break-ins at this facility and well over $5,000 worth of things stolen over several weeks, that does not include cost of repairs & time spent trying to follow up with a manager that could never make himself available to show me what video they captured of the culprit (after having filed a police report & having a right to view the videos). That facility is poorly maintained, has the same cut chainlink fence still in place from the break-ins (just chained together something lousy), & lacks proper security to deter these crimes from occurring in the future. Potholes and mud puddles never get tended to, the gate was lubed once in my time there & you could really tell the difference when it finally happened. Uhaul needs to see how they're being represented out here. It's raggedy. Would not, Do not, Will not, Never Could I Recommend This Facility, individually. Uhaul as a whole, sure. But they need to put their thumb down on this place.

matthew fleming  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thatiana Alves de Araujo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laticia Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WOODRUFF  |  First Impressions 
Rating:
5.0

It was a seam-free experience, appreciated by us.

JUDITH LAMBIASE  |  First Impressions 
Rating:
4.0

The staff was great and they helped me personally on several occasions. Good job.

CHARLES PAYNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK STEELE  |  Overall Experience 
Rating:
4.0

More room is better safe cost price low. I will choose it again if I have to when I need it a storage.

Ashley Moreno  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tom shewmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Roach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Wlliams  |  Overall Experience 
Rating:
5.0

I'm a customer at this facility for many years ago and the team has always been very helpful.

Francis Kumi  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gibson Prue  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Taisha Ramsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Wlliams  |  First Impressions 
Rating:
1.0

If I could give zero stars I would. My storage was broken into multiple times, all my belongings were stolen. It took a medium uhaul truck to load up all my stuff, and I left with an amount that fits into my 2008 Chevy Malibu. I filed a police report and took all necessary measures to ensure some type of refund or answers as to why this had happened TWICE. I received one months refund and that was it. To say I am upset would be a massive understatement. I had things stolen from me that are priceless and can never be replaced, ever. Not to mention the sheer magnitude of stuff that was taken from me. I wouldn’t wish this experience on my worst enemy.

guwendolyn robinson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessica Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Cortes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KERRY MANSTIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANING ADU KWARTENG  |  First Impressions 
Rating:
3.0

The storage was convenient to my residence however there was something living underneath our unit and we found excrement once we removed our stuff.

Teresa Beynon  |  Overall Experience 
Rating:
5.0

The staff were great. They all seemed to like their job and get along well and were helpful. The monthly rent was more then I had planned .Your employees made it worth it

Mary Cox  |  First Impressions 
Rating:
1.0

I decided to leave U-Haul storage because of your data breach when I had addressed this issue with your employees I was given bogus phone numbers to call and make my concerns known. I refuse to do business with a company who's concerns are more about making money off of our personal data then doing an honest business

James Shonty  |  Overall Experience 
Rating:
5.0

The manager and staff were absolutely amazing . Thank youuuuuuu!!

MARLI VORPAGEL  |  First Impressions 
Rating:
2.0

My unit was in the back dirt lot, a lot of dust and MUD because of the rain. My unit was in front of a huge water puddle and made it difficult to access my unit without dragging mud into it.the back lot needs asphalt. There was also no climate control available so I had to get my stuff out of there before it got too hot. If you have high end furniture this is probably not the best place to store your items. Price was reasonable. it's an old lot so don't have high expectations if you plan to store items here.

JONATHAN JIMENEZ  |  Overall Experience 
Rating:
2.0

Because gate was left open and they broke into my Storage

Osvaldo Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tema Chipo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santainya Rhdoes  |  First Impressions 
Rating:
5.0

Our key broke in the lock.. and they were able to help with! Friendly and great customer service

Antonino Luna  |  Online Move In 
Rating:
2.0

I was disappointed that I was unable to receive any of my last payment. I paid my monthly bill and the next day I took the trailer out.

Terry Songer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gloria Rehart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tema Chipo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Svetomir Skokic  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Francis Hawkins  |  Overall Experience 
Rating:
3.0

It’s pretty dusty but it’s AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I’m happy with it.

JONATHAN JIMENEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Heidebrecht  |  Overall Experience 
Rating:
5.0

The employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.

Brad Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Hayes  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Gibson Prue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELINDA HESS  |  First Impressions 
Rating:
5.0

Seamless experience.

Janeen Curtiss  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GEORGE GALVAN  |  Overall Experience 
Rating:
1.0

I could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.

LUZ DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewey Capriotti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nora flavin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

camille ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thatiana Alves de Araujo  |  First Impressions 
Rating:
4.0

Better lighting would be nice , but overall secure and comfortable

Donte Shanks brown  |  Overall Experience 
Rating:
3.0

The unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the units

Jacob Phelps  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Adia Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Freischlag  |  First Impressions 
Rating:
4.0

Transportation always seems to over book but the the staff handled the customers very well.

Raul Garcia  |  First Impressions 
Rating:
5.0

I wish I could remember the office girls names but both were very friendly and helpful.

Madolynn lundgren  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Denson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tou Yang  |  First Impressions 
Rating:
3.0

I continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!

Devra Colburn-Larkins  |  First Impressions 
Rating:
5.0

Outstanding staff members and very helpful

Marcus Miles  |  Overall Experience 
Rating:
5.0

Very good

Kojo Osafo  |  Overall Experience 
Rating:
5.0

I am relieved to organize my items that I need for use later. I appreciate the great work.

Bryson Tso  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD WHITMAN  |  Overall Experience 
Rating:
5.0

The guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn’t have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!

Johnathan Evangelista  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.

Elizabeth Harper  |  First Impressions 
Rating:
5.0

My move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staff

Marcus Miles  |  First Impressions 
Rating:
5.0

Ryan was an awesome help!

Ralph Silvas  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ava Woods  |  First Impressions 
Rating:
5.0

U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!

Mensah Frimpong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Exley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Sneed  |  Overall Experience 
Rating:
5.0

I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone’s “issues” with a smile.

Bernard Akram  |  First Impressions 
Rating:
5.0

Too tired to comment. Gitca U-commenter I can rent?

Scott Moore  |  Online Move In 
Rating:
3.0

Everyone was good except the girl that rented me the truck to move out. She wasn’t very friend. Well rude. I was super nice to her and she wouldn’t make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn’t have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn’t feel welcome at all. She had short multi colored short hair. I don’t think I will rent anything from hula again.

linda delponte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Exley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Williams  |  Online Move In 
Rating:
5.0

Thank you all for your excellent help when needed this past year!

Caren Knight  |  Overall Experience 
Rating:
5.0

Clean, quick, convenient.

Scott Eckstein  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore Jones  |  Overall Experience 
Rating:
5.0

Customer service is very good and the employees are very helpful and kind

Damion Ekstrand  |  First Impressions 
Rating:
5.0

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry Renneberg  |  First Impressions 
Rating:
5.0

Very helpful

Jessica Resides  |  First Impressions 
Rating:
5.0

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia Marken  |  Overall Experience 
Rating:
4.0

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Quintero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando Urrutia-Guillen  |  First Impressions 
Rating:
4.0

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra Hurless  |  First Impressions 
Rating:
5.0

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.

linda delponte  |  First Impressions 
Rating:
5.0

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.

Francis Kumi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN MCMAINS JORDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Thomas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ella Gray  |  First Impressions 
Rating:
5.0

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE FARMER   |  First Impressions 
Rating:
5.0

Great staff!

Lyle Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnchadh Schultz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bernard  |  Overall Experience 
Rating:
5.0

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle Reilly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita Coleman  |  Overall Experience 
Rating:
5.0

Thanks for the great service!

ellie Alvarez  |  Overall Experience 
Rating:
4.0

I have never used a storage facility before so I have nothing to compare it to.

charlotte lewis  |  Overall Experience 
Rating:
5.0

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael Bernard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL TAAJWAR  |  Overall Experience 
Rating:
3.0

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne tharman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Mader  |  Overall Experience 
Rating:
3.0

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL TAAJWAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL CARMONA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Olivarria  |  Overall Experience 
Rating:
4.0

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer meszaros  |  Overall Experience 
Rating:
5.0

This is my location of choice. I always get good service.

Betty Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Bresnan  |  Online Move In 
Rating:
3.0

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle Holman  |  Overall Experience 
Rating:
5.0

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara Southard  |  First Impressions 
Rating:
5.0

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle Holman  |  First Impressions 
Rating:
5.0

The office personnel were very helpful. Thanks for helping me.

ann anglada  |  Overall Experience 
Rating:
2.0

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas Krska  |  First Impressions 
Rating:
5.0

Staff was very helpful

Thomas Magaro  |  First Impressions 
Rating:
5.0

Very quick and I’m depth service

Kyller Goodier  |  First Impressions 
Rating:
5.0

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte lewis  |  First Impressions 
Rating:
5.0

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom Fox  |  First Impressions 
Rating:
1.0

My battery was stolen from my vehicle

prince mayson  |  Overall Experience 
Rating:
5.0

xxxxx

KEN SIEVWRIGHT  |  Overall Experience 
Rating:
5.0

Everything was excellent

EDWARD SIMPER  |  First Impressions 
Rating:
5.0

it was always clean and the guys were always helpful, friendly and very professional.

Devon Morris  |  Overall Experience 
Rating:
5.0

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra Hurt  |  First Impressions 
Rating:
5.0

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN MORA  |  Overall Experience 
Rating:
5.0

Everything was AOKAY

Robert Valley  |  Overall Experience 
Rating:
4.0

Very good, courteous and helpful staff

melissa trujillo  |  Overall Experience 
Rating:
5.0

Thank you

Ahmed Marzouk  |  Overall Experience 
Rating:
5.0

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!

corinne sullivan  |  Overall Experience 
Rating:
4.0

Thank you for your kind help.

RASHAD KOROMA  |  First Impressions 
Rating:
5.0

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph moses  |  Overall Experience 
Rating:
5.0

Very convenient

brad mcCue  |  Overall Experience 
Rating:
5.0

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW HILL  |  First Impressions 
Rating:
4.0

Courteous and rapid

Gwen Wood  |  First Impressions 
Rating:
5.0

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon Hunt  |  Overall Experience 
Rating:
4.0

The team was very professional and confident

marlon saunders  |  First Impressions 
Rating:
5.0

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea ellingboe  |  First Impressions 
Rating:
5.0

Great customer service

Todd gilbert  |  Overall Experience 
Rating:
5.0

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry Winhold  |  Overall Experience 
Rating:
3.0

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa Bernal  |  Overall Experience 
Rating:
5.0

Great experience

Monique Armstead  |  Overall Experience 
Rating:
1.0

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim suutala  |  Overall Experience 
Rating:
4.0

We were very happy with the staff at the Chandler location

lakeisha williams  |  Overall Experience 
Rating:
5.0

Your staff were great! And very helpful thank you.

robert durward  |  Reservation 
Rating:
5.0

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei Shin  |  Overall Experience 
Rating:
2.0

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie Kim  |  Overall Experience 
Rating:
5.0

Everyone was very helpful from Alaska to Arizona

Robert Valley  |  Reservation 
Rating:
4.0

I was satisfied with this U-Haul facility.

Kendall Coleman  |  Overall Experience 
Rating:
5.0

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

CATHERINE BASSETT  |  Overall Experience 
Rating:
4.0

Reasonable service.

STANLEY BAMBAUER  |  Overall Experience 
Rating:
1.0

My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !

JAMES BEDFORD  |  Overall Experience 
Rating:
2.0

I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.

MICHAEL HUCKEY  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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