Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

9,126 comentarios

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Rating:
5.0

In the future. If an individual puts a Trailer on reserve, please have at the location it is reserved. I went into the the location was told. they did not have the trailer that was reserved. The agent made a phone call and I was told a "customer was returning one at 6PM that evening at another location 20 miles away and there is no guarantee it will be there. Luckily I did get one before 6PM. C'mon U Haul get your act together!

Michael A. 
Rating:
3.0

While I was frustrated at the entire situation with a poorly maintained and unsafe vehicle the manager was very apologetic and offered me to start a Customer action file with the company.

Juan M. 
Rating:
5.0

Tried to use the online app to pick up vehicle. Totally useless! Had to wait until store opened to talk to a real person. Everything fine after that.

Dan M. 
Rating:
3.0

Great job, Alex , thank you fair help with the reschedule.

Papo N. 
Rating:
5.0

Office girl very nice and drop off guy outside super nice both of them needed raises.

Robert K. 
Rating:
1.0

WHY DO YOU NEED A DL TO PULL A TRAILER? WHEN ONE HAS FULL COVERAGE INSURANCE.

CARLOS J. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Ninfa V. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Gregg A. 
Rating:
5.0

The after hours check in process was extremely awkward…I did everything I was supposed to do and it stopped working when it got to show/hide rental pictures…I had to start all over again and when it came to this spot the second time, the continue button was lit…when I finished it was not at all clear WHERE I was supposed to park the truck…and it was loaded with warnings about parking in the wrong location.

Barry L. 
Rating:
3.0

Tires on auto hauler were worn out. 1 tire tread came off 300 miles into trip. Another tire was replaced as well due to no tread left.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
4.0

I was glad that a location finally showed up near where I was movingfrom but I only got the the location2 days before my plannedloaddate…

Alfy C. 
Rating:
5.0

Customer did not leave a comment.

paul R. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

Before accepting I asked if equipment was ready to go? Rep. acknowledged that equipment ready. Equipment was not ready. Switched out to another vehicle and it had been smoked in. I recommended that the first vehicle be checked for lighting issue. Tech found that the fuse had blown out. He replaced the fuse and I got on the road. Later to find the left front tire of the Auto transport only had 20 psi. Had Les swab tires air up tire. Now that's a safety issue.

Erasmus P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA R. 
Rating:
3.0

Stop charges of a 30 dollar fee for being a half centimeter off the gas. I will let everything one know on my podcast of your practice! The uhaul FAMILY is still money hungry and we know where the go you!

phyllis J. 
Rating:
4.0

this wasn't the original requested location and i wasted over 3 hr. of my time driving across phoenix 3 time due to this mistake. the chandler location was great but the U-Haul Moving & Storage at I-17 and McDowell was terrible customer service was shit. and they didn't have my reservation the first guy who helped me sent me to the corporate location around the corner and completely blew me off. when I returned the second guy "Nathan" I believe, was able to arrange my trailer but it was clear across town.

JOHN C. 
Rating:
5.0

All was very good

Juan M. 
Rating:
5.0

I wish I had cash to tip the guy checking me in. What a kind and helpful employee he was. Charismatic and hard working. Made it easy to return our 26 foot truck AND car dolly! Awesome employee!

oisin E. 
Rating:
4.0

Customer did not leave a comment.

Farangees Y. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
3.0

Effective check in process but VERY rude employees. We turned the vehicle in moments before they closed, so I understand they wanted to leave, but we were never even greeted with a hello. Next time, we will throw the keys and run. I asked about an emailed receipt as we were leaving to be cut off and told it was just emailed. I never received the email. All in all, this location is great (clean, organized, ample parking, well labeled, etc.), however the staff could use some customer service skills.

Amanda H. 
Rating:
5.0

Very easy to rent a truck and the return is simple, as well. Staff was knowledgeable and helpful.

Nancy W. 
Rating:
2.0

Provide better customer service my return was all messed up

ALANTE T. 
Rating:
3.0

Reserving and getting the truck we needed was quick and easy. The truck was in great shape and ran very well. Returning the truck was where we ran into issues. When we returned the truck we pulled up and had to wait for the gentleman to come check it in, walked inside and there was a couple waiting at the counter with no employee in sight. As I walked in another lady walked in behind me and the 4 of us sat there close to a half hour with no employee in sight except for the gentleman that checked in my truck walking in and putting keys back on their key rack and walking off again. Finally the gentleman that was helping the couple came back and was working on finding them a trailer they needed and probably another 10 minutes before the young lady that had checked the truck out to us came in and printed out the updated receipt for us and got the propane that the other lady and I needed. This was a Sunday afternoon/evening and it just seemed they were either under staffed, taking care of other things instead of taking care of their customers or just didn't care about the customers. I guarantee every person probably thought the same as I did that the employees didn't seem to think their customer's time was important. While we waited another couple of people walked in behind myself and the lady that walked in behind me. There really needs to be more attention to the customer and if that means adding another couple of people on a Sunday afternoon to make sure your customers aren't standing around waiting for someone to take care of them. The amount of time we all had to wait was totally unacceptable.

David P. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

I visit this store often and the veteran employees are always doing their best to keep your customers of this busy location in and out. Again, this is a busy store, and the only thing I've noticed is how visiting customers can be a lot nicer. I don't know if overall your store employees nationwide deal with impatient, complicated, stressed-out individuals, but this store does. Every time I'm in there they are greeted with at least one. Praise this veteran team I've seen employed there for the last year. They work hard! They work together! They work the day they're dealt with professionalism!

ROZANNE C. 
Rating:
5.0

From pick up to drop off everything was actually great. Wonderful staff at this location start to finish!!!

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Good service

Francisco M. 
Rating:
4.0

Customer did not leave a comment.

abram H. 
Rating:
5.0

Good staff I'm the office. Helpful and knowledgeable I appreciate that. Thank you.

THOMAS S. 
Rating:
5.0

Clearly mark the customer parking. Was I supposed to leave my car in the spots where the curb was green or plain?

Vanessa A. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
2.0

Customer did not leave a comment.

David O. 
Rating:
3.0

First they forgot my dolly and I had to delay the start of my move. Second, the latch on the trailer was so rusted, I could barely get it opened. It got easier over repeated openings but was awful the first couple times. When I called about the dolly Daria was very unapologetic. An, “I'm so sorry.” Goes a long way. No apology and sounding like I'm inconveniencing her made an inconvenient oversight a much bigger deal.

Dana H. 
Rating:
3.0

When checking in the truck the person who did it just left us waiting in the store and never said we were done and checked in

Erick L. 
Rating:
5.0

Customer did not leave a comment.

Lynette D. 
Rating:
5.0

Customer did not leave a comment.

ANTON O. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
1.0

My entire experience with this company has been absolutely terrible!! I will be calling customer service to address all my concerns!!

Shaman B. 
Rating:
5.0

Customer did not leave a comment.

Jerome D. 
Rating:
2.0

I turned my truck in two days earlier than expected and was told I was good to go. Two days go by and I get a call saying I haven't turned my truck in and I'm going to be charged. So then I spent all morning on the phone being transferred to a million different people to FINALLY be told yes my truck is on their lot and they don't know what happened.

Jessica S. 
Rating:
3.0

Since I returned around closing time on same pick up day may 8th the person told me that all good and don't require online return and I don't need to do anything. But still the return was still showing in my account and was in confused state until I called today morning to explain that I returned but didn't do online return. The person over phone told me all good and we will make a note and send receipt and finally got the confirmation around 2 pm today.

Jahan V. 
Rating:
1.0

I had a question about whether this location would remove driveline from vehicle to be on dolly. Your website also said only they could answer this. after requesting call backs multiple times and NOT receiving a call back I had to go to store to find out they would not remove driveline and that they did not call back because they were too busy! Very un-professional and cause me considerable delay and stress. NOT THE FIRST TIME FOR UHAUL

Gregory N. 
Rating:
2.0

The staff lacked customer service skills. The van we rented was parked so close to the other vans that we had to climb in through the passenger side. Then we couldn't back out because they parked a big moving truck behind all the vans. Went inside and let the staff know and they literally said nothing. One guy left. I though he might be going to move the truck, but nope. We had to go so we climbed through the passenger side and between two of us, slowly backed out after about 5 different tries. Won't come here again.

Shauna S. 
Rating:
4.0

The process and the people were amazing: Thry really we're fast and to the point. But wow better clone those folks working there because there was such a long line to pick up…the wait because if all the people checking in and out was way off proportion ti the two ( too few) folks working, even as fast as Thry we're.. just a heads up gotta count 20 minutes to check in.

Marie J. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Simon O. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Andre F. 
Rating:
1.0

Get them the size truck they ordered.

alan S. 
Rating:
5.0

The staff were very helpful and friendly. Attitude is very important and these guys/gal rock. Thank you so much

Wayne N. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

very good

Jesus G. 
Rating:
1.0

First of all, not being able to schedule a pick up place and time in a timely manner is just unexcusable. Plans had to me make for the pick up as we live in Kansas. I had to call, the afternoon day of pick up, trying to find out info when the info said we would be contacted the night before. Then the kid tried to say insurance wasn't selected. It HAD been and was pre-paid. Not happy at ALL with the entire process

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Anita P. 
Rating:
5.0

Ryan and the team at this location are awesome. Great customer service.

Kenneth N. 
Rating:
3.0

I had one of the worst experiences when it came to our reservation with Uhaul. We were given the runaround for several hours even after the reservation time. The people at the AZ Ave location were great, and it wasn't their fault! Although I still haven't received my receipt as requested so I have no idea what I was charged.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Everything was perfect! Check out check in and reservation was great.

Kellie W. 
Rating:
4.0

Poor staff. When I got there it was 5-6 people in line and multiple returns. They were doing awesome to keep everything going but still it was about 45 minutes until I got my rental truck truck. Nothing the staff could have done better it was just crazy busy for them.

Luke S. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

billy L. 
Rating:
4.0

The truck I used was VERY well used. It ran great. But the transmission shifting stick (on the steering column) was very "flaky". And it had to be in the EXACT position in order to get the vehicle KEY to be able to be pulled out of the steering column.

Dorthy M. 
Rating:
3.0

No feeling one way or another, very transactional.

MIKE C. 
Rating:
5.0

Customer did not leave a comment.

Terence Y. 
Rating:
3.0

Desk lady check in was snappy and rude, demanding I bring the truck back by 2pm in a raised voice. I'll bring the truck back within the time frame I stated on my online booking form thanks. Not when you tell me to.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Bianca N. 
Rating:
1.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Simon O. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Customer did not leave a comment.

Guillermo S. 
Rating:
5.0

It wasn't clear what is provided with the 15 foot truck. I paid extra for pads when there were already pads in the truck along with a hand truce. Employees are GREAT! Helpful, friendly, courteous and efficient!

William M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Outstanding service

JENARO G. 
Rating:
5.0

Should have saved database with loyal customers...similar with business class/vip

Stelian B. 
Rating:
4.0

Customer did not leave a comment.

Gabriela V. 
Rating:
5.0

The young lady checking everybody in is a very hard working employee and should get a raise. She was busting her tail to get people checked out. If I owned a business I would most definitely offer her a job! I can't say enough good about her.

William M. 
Rating:
5.0

Very great service at this location

Mark S. 
Rating:
5.0

pickup was easy. purchased insurance there. rented trailer on line and prepaid for it. That was convenient..

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great team Ryan has a this location. Nothing to improve. Great service.

Kenneth N. 
Rating:
4.0

Over all the location was more than acceptable. My only issue was the moving can they provided was not full of fuel in the same way I was required to return it. I drive 8 miles and filled up with 5 gallons of fuel. When I mentioned it to the clerk she was just like... OK did not even offer to make that right. If it was 5 years ago it wouldn't have been a problem but now that gas is 455 a gallon that adds up. I don't mind returning it full I do mind is having to replace the gas they didn't put in it in the first place.

Howard T. 
Rating:
5.0

I moved from California to Arizona. I have always rented U-Haul, trucks and trailers. The employees in the office and yard are great, At my store at Arizona & Know location are the best.Especially Ryan, the Manager

SIMON M. 
Rating:
5.0

Very nice location excellent costumers service quick and fast check in

Zenars T. 
Rating:
5.0

Thank you

DIANA J. 
Rating:
5.0

Price is to high for local use.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Simon O. 
Rating:
5.0

Customer did not leave a comment.

frank D. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

mike N. 
Rating:
5.0

The gas level on the contract said full. It was 1/2 full. Took pictures and was not charged for gas. Thank You!

Lynette D. 
Rating:
5.0

Seamless experience.

Janeen C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GEORGE G.  |  Overall Experience 
Rating:
1.0

I could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.

LUZ D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nora f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

camille f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

whiteny G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thatiana A.  |  First Impressions 
Rating:
4.0

Better lighting would be nice , but overall secure and comfortable

Donte S.  |  Overall Experience 
Rating:
3.0

The unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the units

Jacob P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Adia T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William F.  |  First Impressions 
Rating:
4.0

Transportation always seems to over book but the the staff handled the customers very well.

Raul G.  |  First Impressions 
Rating:
5.0

I wish I could remember the office girls names but both were very friendly and helpful.

kelley l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tou Y.  |  First Impressions 
Rating:
3.0

I continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!

Devra C.  |  First Impressions 
Rating:
5.0

Outstanding staff members and very helpful

Marcus M.  |  Overall Experience 
Rating:
5.0

Very good

Kojo O.  |  Overall Experience 
Rating:
5.0

I am relieved to organize my items that I need for use later. I appreciate the great work.

Bryson T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD W.  |  Overall Experience 
Rating:
5.0

The guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn’t have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!

Johnathan E.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.

Elizabeth H.  |  First Impressions 
Rating:
5.0

My move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staff

Marcus M.  |  First Impressions 
Rating:
5.0

Ryan was an awesome help!

Ralph S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ava W.  |  First Impressions 
Rating:
5.0

U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!

Mensah F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone’s “issues” with a smile.

Bernard A.  |  First Impressions 
Rating:
5.0

Too tired to comment. Gitca U-commenter I can rent?

Scott M.  |  Online Move In 
Rating:
3.0

Everyone was good except the girl that rented me the truck to move out. She wasn’t very friend. Well rude. I was super nice to her and she wouldn’t make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn’t have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn’t feel welcome at all. She had short multi colored short hair. I don’t think I will rent anything from hula again.

linda d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Online Move In 
Rating:
5.0

Thank you all for your excellent help when needed this past year!

Caren K.  |  Overall Experience 
Rating:
5.0

Clean, quick, convenient.

Scott E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore J.  |  Overall Experience 
Rating:
5.0

Customer service is very good and the employees are very helpful and kind

Damion E.  |  First Impressions 
Rating:
5.0

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry R.  |  First Impressions 
Rating:
5.0

Very helpful

Jessica R.  |  First Impressions 
Rating:
5.0

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia M.  |  Overall Experience 
Rating:
4.0

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando U.  |  First Impressions 
Rating:
4.0

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra H.  |  First Impressions 
Rating:
5.0

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.

linda d.  |  First Impressions 
Rating:
5.0

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.

Francis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ella G.  |  First Impressions 
Rating:
5.0

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE F.  |  First Impressions 
Rating:
5.0

Great staff!

Lyle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnchadh S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita C.  |  Overall Experience 
Rating:
5.0

Thanks for the great service!

ellie A.  |  Overall Experience 
Rating:
4.0

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Overall Experience 
Rating:
5.0

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  Overall Experience 
Rating:
3.0

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  Overall Experience 
Rating:
3.0

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
4.0

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Overall Experience 
Rating:
5.0

This is my location of choice. I always get good service.

Betty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April B.  |  Online Move In 
Rating:
3.0

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Overall Experience 
Rating:
5.0

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  First Impressions 
Rating:
5.0

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  First Impressions 
Rating:
5.0

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Overall Experience 
Rating:
2.0

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Thomas M.  |  First Impressions 
Rating:
5.0

Very quick and I’m depth service

Kyller G.  |  First Impressions 
Rating:
5.0

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  First Impressions 
Rating:
5.0

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  First Impressions 
Rating:
1.0

My battery was stolen from my vehicle

prince m.  |  Overall Experience 
Rating:
5.0

xxxxx

KEN S.  |  Overall Experience 
Rating:
5.0

Everything was excellent

EDWARD S.  |  First Impressions 
Rating:
5.0

it was always clean and the guys were always helpful, friendly and very professional.

Devon M.  |  Overall Experience 
Rating:
5.0

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  First Impressions 
Rating:
5.0

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN M.  |  Overall Experience 
Rating:
5.0

Everything was AOKAY

Robert V.  |  Overall Experience 
Rating:
4.0

Very good, courteous and helpful staff

melissa t.  |  Overall Experience 
Rating:
5.0

Thank you

Ahmed M.  |  Overall Experience 
Rating:
5.0

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!

corinne s.  |  Overall Experience 
Rating:
4.0

Thank you for your kind help.

RASHAD K.  |  First Impressions 
Rating:
5.0

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph m.  |  Overall Experience 
Rating:
5.0

Very convenient

brad m.  |  Overall Experience 
Rating:
5.0

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW H.  |  First Impressions 
Rating:
4.0

Courteous and rapid

Gwen W.  |  First Impressions 
Rating:
5.0

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon H.  |  Overall Experience 
Rating:
4.0

The team was very professional and confident

marlon s.  |  First Impressions 
Rating:
5.0

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea e.  |  First Impressions 
Rating:
5.0

Great customer service

Todd g.  |  Overall Experience 
Rating:
5.0

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry W.  |  Overall Experience 
Rating:
3.0

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa B.  |  Overall Experience 
Rating:
5.0

Great experience

Monique A.  |  Overall Experience 
Rating:
1.0

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim s.  |  Overall Experience 
Rating:
4.0

We were very happy with the staff at the Chandler location

lakeisha w.  |  Overall Experience 
Rating:
5.0

Your staff were great! And very helpful thank you.

robert d.  |  Reservation 
Rating:
5.0

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei S.  |  Overall Experience 
Rating:
2.0

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie K.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful from Alaska to Arizona

Robert V.  |  Reservation 
Rating:
4.0

I was satisfied with this U-Haul facility.

Kendall C.  |  Overall Experience 
Rating:
5.0

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

CATHERINE B.  |  Overall Experience 
Rating:
4.0

Reasonable service.

STANLEY B.  |  Overall Experience 
Rating:
1.0

My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !

JAMES B.  |  Overall Experience 
Rating:
2.0

I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.

MICHAEL H.  |  Overall Experience 
No reviews have been submitted for this location.

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