Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

1575 comentarios

1950 Newberry St   Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

(330) 923-6270

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 923-6270

1950 Newberry St
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

neal D. 
Clasificación:
5.0

N/C

Jack R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
4.0

I had to search around boxes and other materials to find the personnel that could help. Putting the register in a more visible position would help

Charles B. 
Clasificación:
5.0

Customer service was excellent

KENNETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly K. 
Clasificación:
4.0

Computer kept freezing during pickup of my van and we had to restart the process 3 times. Then the card reader wouldn't let me sign or confirm any prompts on its screen. What should have been a 5 minute process took 20. Not AT ALL the staff's fault. They were great. Just a bad computer and card reader that should be replaced.

Reed D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

Staff were super friendly and easy to work with

HEATHER M. 
Clasificación:
1.0

I came back just after closing and the site to do the 24/7 drop-off wasn't working and I spent 35 min try to turn in the truck.

DANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H.  |  Overall Experience 
Clasificación:
1.0

I only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.

Jasmine P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA ANN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tessa G. 
Clasificación:
5.0

The staff was very courteous and helpful! Thank you!!!

DONALD M. 
Clasificación:
1.0

Have the reserved truck available at the requested time. Do not call a customer 10 minutes prior to a pick up time to inform them that you do not have the previously reserved vehicle available.

Kristi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE O. 
Clasificación:
5.0

Easy to work with.

DONALD F. 
Clasificación:
5.0

I felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.

Michael W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

She was great

Devante L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

RAVSHANBEK A. 
Clasificación:
1.0

(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn't so after making us wait for we'll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn't already paid and didn't have another option I wouldn't have stayed. I had a very bad experience I wouldn't recommend this location to anyone.

Lana H.  |  Online Move In 
Clasificación:
3.0

The store was supposed to be open at 7. The working showed up at 7:05 and then it was another 5- 10 mins until door opened. The gas reading was off by a little bit. The steering wheel was filthy and sticky.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXWELL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christain M. 
Clasificación:
5.0

Everything was top notch. Nothing to complain about

DEAN H. 
Clasificación:
4.0

clean the INSIDE of the windshield

Michael A. 
Clasificación:
5.0

Everything was wonderful. Thank you.

APRIL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caitlin B. 
Clasificación:
1.0

If there was not a truck available at my desired location (1227 Main st in Stow) I should have been notified earlier than the day before. I would have just rented a 2-way truck. Also, I had to walk a block away to get the truck, then bring it back so I could load the pads and dolly

Darrin B. 
Clasificación:
5.0

I was helped relatively soon upon arriving to this location and was set up with a vehicle quickly! I appreciated the professionalism of the attendant helping me and she even helped me update any details about my reservation that needed last-minute adjustments. Dropping off the vehicle was equally as easy! Thank you UHaul!

Chandler B. 
Clasificación:
5.0

Great service with Jason and Shelby in the Cuyahoga Falls area.

AMY L. 
Clasificación:
5.0

Very friendly staff

Luke L. 
Clasificación:
3.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sierra G.  |  Overall Experience 
Clasificación:
4.0

clean the inside windshield

Michael A. 
Clasificación:
5.0

Very helpful and easy to work with

TIMOTHY H.  |  First Impressions 
Clasificación:
4.0

increase staffing during peak times

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
3.0

I was rented an absolutely filthy cargo van. Pet hair on the seats trash inside the van and the dash looked like it hasn't been wiped in months. Totally gross! Seriously? It cost me over $100 for 1 day and the van was filthy. I will never use a uhaul again. Ridiculous pricing for 1 day for a gross and dirty van.

Kathleen M. 
Clasificación:
5.0

I have never used Uhaul before. I was surprised how effortless the entire process was. Will definitely use again and recommend to others.

DAWN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
3.0

The truck was clean, but the stearing was so loose when I hit a bump the truck switched lanes.

Jennifer C. 
Clasificación:
5.0

Gabrielle was super friendly and accommodating!

Justine R. 
Clasificación:
5.0

Although the service was great the truck was run down and extremely loud. Also they do not fill the tanks up anymore.

JUSTINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
3.0

The price I was quoted $30.00 for a simple trailer rental but ended up paying $60.00! And then I had to wait 30 minutes because the lights did not work. Since they knew my arrival time you would think they would have it fixed before I arrived! Not a good experience

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen M. 
Clasificación:
2.0

My first issue is with U-Haul the corporation. The location of our pick up was changed without notice. The location was changed to a town in the opposite direction I was going. This was not only inconvenient, it added miles. The location is on the back side of the building without prominent display. You have to take the alley for the main entrance with zero notification. Our truck was rattled with scuffs that were not marked. The truck has significant transmission issues. The truck does not go into reverse without issue. The equipment was clean as far as a quick wash down of the cab with STRONG odor removal.

Adrian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

Called me and told me I hadn't returned the van when I did, sent me into a panic, not cool.

Lillian H. 
Clasificación:
5.0

this location is the best around and worth driving just a few miles to get there. best in selection of packaging materials and absolute best representatives. professional but personal in a calm and refreshing manner. that's what i experienced.

LYNNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
3.0

Did not drop truck off tow truck did.

Taylor S. 
Clasificación:
3.0

My reservation was changed from the Kent, OH location to the Cuyahoga Falls, OH location due to vehicle availability. Upon arrival I was told that the 15' truck I had requested was replaced with a 17' and I would not be prorated the difference in mileage from the Kent location as I had to drive roughly 10 miles just to reach the start of my move. Overall I am not pleased with this service experience.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
3.0

Wait was too long considering that they really were not that busy!

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan E. 
Clasificación:
3.0

Need to have someone working inside at all times. Waited in the lobby for 20min without seeing anyone at all. When returning the trailer I rented I came back Sunday at 3pm and the store is closed due to a global black out which is unfortunate but that left me with no way to return the trailer. I brought it back the next day where they ended up charging me for a second day?! I call support and wait 45min before ever talking to someone.

GARY S. 
Clasificación:
5.0

Will Mallog and Trevon Anderon turned a crazy Sunday when internet connections for UHaul went down, into a satisfying outcome. Will Mallog took control and worked out our rental without having to cancel during a critical move. Let them know how special their flexibility and quick thinking made a bad situation turn positive !!!

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY G. 
Clasificación:
5.0

The gentleman that helped me was super nice. And the store front was very clean.

TRICIA V. 
Clasificación:
4.0

No need to change anything with the way things are going rite now!!!

BARRY W. 
Clasificación:
5.0

The van had a slight pull to the right. Not a big deal but I mentioned it when I returned the van.

Robert T. 
Clasificación:
2.0

X

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG A. 
Clasificación:
4.0

Narrow the estimated times.

Shannon R. 
Clasificación:
5.0

Very clean facility and personall very polite and freindly.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

It was a great experience and the woman who helped us was great! Only issue we had was the dolly we reserved online was not available when we got there. Luckily we were able to make the smaller one work instead.

VINCE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

the person who assisted me was particularly helpful, friendly and pleasant

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE R. 
Clasificación:
5.0

Smooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.

Teresa O.  |  Online Move In 
Clasificación:
2.0

Only two employees working with only one helping customers. I rented a trailer and instead of finishing my rental the manager started helping someone renting a truck. She stopped with my rental to start another one which is ridiculous.

Michael T. 
Clasificación:
5.0

Make sure customers aren't trying to live there.

Sean D. 
Clasificación:
4.0

I only scored location as above average because it can be hard to get back to the highway when exiting. The manager there is absolutely outstanding. I hope your rewarding her for representing your brand so well.

Rob C. 
Clasificación:
5.0

I already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.

Robert H.  |  Online Move In 
Clasificación:
1.0

CSR had his mask down during the whole transaction. I was getting a scheduled one way rental and pads. I was told I could get my own pads on the way out the door and that I had to walk around the building and cross the street to go get my truck. What ever happened to customer service? Why wasn't the truck parked in the main lot with the pads already in the truck? The gas and mileage was incorrect as well. Doubt I will be back to uhaul. I'm thinking Penske for my next one way move.

STEVEN W. 
Clasificación:
5.0

The online ordering process to rent a vehicle was resinous and definitely not user friendly. I probably wasted 45 minutes of my time whereas if I'd just have driven to the location I could have saved a lot of time. I definitely will NOT be using the online process should I need a rental in the future.

Ruth M. 
Clasificación:
5.0

Gentlemen that assisted when we got there was friendly and polite. Couldn't have asked for anything more.

mandy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The location and employees we excellent. However, the van was very difficult to drive and the heat did not work at all. The employee was apologetic and surprised as it was a brand new van.

Audrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORA C. 
Clasificación:
5.0

I had no issues and the staff were helpful.

Glenn W.  |  Overall Experience 
Clasificación:
5.0

We had no issues and the staff were friendly and helpful. Site appeared to be understaffed and thus wait times were long.

glenn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

¡Gracias!

MATTHEW B. 
Clasificación:
5.0

See if they need a step stool to get in and out of vehicle.

Sally B. 
Clasificación:
1.0

Customer service at the Cuyahoga Falls location was very rude to me. I don't speak good English that is the main reason why he take advantage on me. He was non stop. Our lives matter, stop hating English as a second language people please, we are trying our best.

BASU P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

suzan O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ted S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G.  |  First Impressions 
Clasificación:
5.0

Excellent service - I dropped off the trailer 15 minutes before closing and the gentleman working that day was gracious and helpful

Ben A. 
Clasificación:
3.0

Rent equipment that is actually road worthy. I rented a 15' truck that took considerable time to put into reverse gear. I called immediately and complained about the truck but Uhaul didn't do much except “put it in their notes”. It poured out hot air on the drivers side even with the air conditioning on and the ramp into the back of the truck was broke. When I brought the vehicle back, the kid checking me back in did not seem to care one bit. I'll be going to Penske from now on for my rental needs.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
3.0

Poor customer service-- waited nearly an hour to receive my rental truck with only 1 other customer when I arrived. Girl at desk sat on hold for 15 minutes with another location and refused to work on my transaction while she just reclined in the chair. Once they got to me, they rented me a truck with no keys... which resulted in another wait to rectify that. I tried to call the store on Monday to speak to the manager but nobody at the location answers the phone so it rolls to the customer service center.

NATHANIEL R. 
Clasificación:
5.0

The young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in

Robert K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

keri c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE H.  |  First Impressions 
Clasificación:
5.0

Very helpful staff!

Thomas K.  |  Overall Experience 
Clasificación:
5.0

I was a tenant for 3 years, back when you were still building out. Everything was great and always clean. I would definately use you again and or recommend your facility.

David K.  |  Overall Experience 
Clasificación:
5.0

my father and i used a 10x10 outdoor storage unit for about 2 months. It worked out great. We both had our own alarm security cards and keys to our own locks so we can come and go as we needed too.

Brandon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angela w.  |  Overall Experience 
Clasificación:
2.0

They had me owing a months rent on a storage unit that had been paid. Then they still had me in the unit a week after I moved out. NOT GOOD!!!

WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Nice place. Super clean and well-lit. Nice and warm inside.

Linda E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacy T.  |  Overall Experience 
Clasificación:
5.0

I felt my stuff was very secure and gave me peace of mind even from 1,000 miles away. Easy loading and unloading set up.

jena h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Overall Experience 
Clasificación:
4.0

All was good but kind of expensive. Guys consider lowering your prices at least a little bit

Anthony H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuri S.  |  First Impressions 
Clasificación:
4.0

Once the payments started coming out of my account each month it was good. It took several months to get it right.

Theresa W.  |  Overall Experience 
Clasificación:
5.0

The only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  First Impressions 
Clasificación:
3.0

Very poor integrity of the locker door! It would seem to retract all the way up so we could access our items then fall down a few feet all the sudden on us. One person would have to hold it will the other treid to pull things out. Bad experiance! When explained to the person checking me out he didnt seem to care or have a comment! It fell on my head once!!

WAYNE D.  |  Overall Experience 
Clasificación:
5.0

Great and smooth experience! Glad I stored my stuff here.

Kylie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gale G.  |  First Impressions 
Clasificación:
3.0

I don’t like the ramps bc there is nothing to hold on to & no step up to where you check in It’s supposed to be climate control but it has always been hot in there Stuffy There's always condensation the floors & in my unit I actually had damage to a piece of my furniture I ESPECIALLY that you don’t credit money if you move out a few days after you due date!

Debbie P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sonita h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Missy C.  |  Overall Experience 
Clasificación:
5.0

Joshua was outstanding!

Paula E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Phenomenal team there, and so helpful with renting truck and FREE 10X10 storage facility for the month. During a stressful move out, this was a godsend. Many, many thanks!

connie m.  |  Overall Experience 
Clasificación:
3.0

There was a screw sticking out of the wall in our storage unit that i cut my hand on. I would have said excellent if it wasn't for the injury because of a screw that shouldn't have been there.

Elisabeth T.  |  Overall Experience 
Clasificación:
5.0

Everyone was so nice even though they were busy. They went above and beyond!

Virginia S.  |  Overall Experience 
Clasificación:
4.0

The move in instructions are for gated storage facilities and unclear for this I gated alarmed facility.

John H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P.  |  First Impressions 
Clasificación:
2.0

I assumed that I would have until the end of the business day that my payment was due to move out without being charged for the upcoming month, but I was told that payments are not prorated, and that because my payment had already processed, I could not be refunded. Very disappointed.

VICTORIA G.  |  Overall Experience 
Clasificación:
3.0

Unit we booked in advance was not available on move in day. We received no prior notification of unit the size we wanted was no longer available at this site. Would have appreciated a heads up in advance to move in day. Also truck was cancelled on us at last minute and we had to scramble around to rebook with Penske.

Tom W.  |  First Impressions 
Clasificación:
3.0

I rented a 10 x10 room indoor room. There is no number on the door. The room is under 8x10 in actual dimension. The tag on the latch had the wrong room number on it. I found the right room so that's not a big problem but I am paying for a 10x10.

Brad H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan D.  |  Overall Experience 
Clasificación:
5.0

Restrooms should be available for after hours.

Eddie R L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Online Move In 
Clasificación:
3.0

The mobile website was very glitchy and hard to use. The alarm went off when we got to our unit and opened it, following directions. There was no lock inside the unit as promised. We decided not to use the unit and never moved anything into it.

Michelle J.  |  Online Move In 
Clasificación:
5.0

Manager mike worked with us though the Corona virus as I was off work so payment was an issue however he worked with us to make the payments late instead of auctioning our belongings we greatly appreciate it

JOHN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Overall Experience 
Clasificación:
1.0

Ask the Manager Michael Eastwood It is not his responsibility to provide accurate information to his customers. He does practice CYA well.

Lynn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard b.  |  First Impressions 
Clasificación:
4.0

Your help in store and on the phone were not customer oriented. Not friendly and not enough help in the store. The best experience I had was when I closed my account. The gentleman that helped me knew what he was doing and there were no delays in getting it done. I will say the visit was perfect as soon as I find out the money isn't taken out of my account at the end of the month. That it is truly closed.

Cheryl H.  |  Overall Experience 
Clasificación:
4.0

The problems I experienced were not from The Cuyahoga Falls location. All problems were directly related to the UHaul Facility Tallmadge Ave 44310. Unfortunately, Mike Cuyahoga Falls Location could not work with UHaul Staff or Managemeny including his District Manager.

Lynn B.  |  First Impressions 
Clasificación:
5.0

This box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hanna

cindy H.  |  First Impressions 
Clasificación:
5.0

Everything was perfect...the staff was very helpful and amazing...

David W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon b.  |  Overall Experience 
Clasificación:
5.0

This was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with you

michael d.  |  First Impressions 
Clasificación:
5.0

Made our move easy.

Marjenka L.  |  Overall Experience 
Clasificación:
4.0

Good experience

JEFF L.  |  First Impressions 
Clasificación:
5.0

Nice facility & helpful staff. Online check-in instructions gave the impression that I should skip the front office & go straight to my storage unit, but I needed staff to open unit on my 1st visit.

Kathleen M.  |  Online Move In 
Clasificación:
5.0

Thanks to Mike and his staff for making our storage requirements and eventual transport down to Florida a breeze. Everyone we dealt with was very helpful.

Jeff A.  |  Overall Experience 
Clasificación:
5.0

Gracias

Steve K.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful...

David W.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and made the process of moving less stressful. Very quick to process paperwork-to get me checked in and then to get me checked out upon returning truck.

Richard A.  |  First Impressions 
Clasificación:
5.0

Facility and personnel were fantastic. Would be a return customer for sure!

bob b.  |  Overall Experience 
Clasificación:
5.0

Bueno

Richard O.  |  Overall Experience 
Clasificación:
3.0

I love the facility but when I went to cancel they told me I wasnt in the system. If I am billed for another month, I will be very upset.

Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

The staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.

BETH O.  |  First Impressions 
Clasificación:
5.0

Everything was great!

Mark K.  |  First Impressions 
Clasificación:
5.0

Easy and convenient. The owner/manager knows how to treat the customer!! Great customer service.

Keturah H.  |  Overall Experience 
Clasificación:
5.0

The staff , experience and services were all wonderful.

Aimee B.  |  Overall Experience 
Clasificación:
4.0

U-Haul is a company that is come full circle in competitive pricing and quality of equipment. I was very pleased with this experience as a whole.

Donald R.  |  First Impressions 
Clasificación:
3.0

Manager was rude while I was freaking out

Alyssa C.  |  Overall Experience 
Clasificación:
5.0

Great storage unit

ashley m.  |  Overall Experience 
Clasificación:
5.0

One of our movers cut his finger and the staff was very attentive and helpful

holly c.  |  Overall Experience 
Clasificación:
5.0

The guys at the Cuyahoga Falls location were very accommodating, knowledgeable and a clean store too!!

Mary Jo W.  |  First Impressions 
Clasificación:
5.0

Excellente!!! Great experience with the Cuyahoga Falls U-Haul Staff :o)T

Theresa C.  |  Overall Experience 
Clasificación:
5.0

Highly recommend and appreciate the service.

Amy H.  |  Overall Experience 
Clasificación:
5.0

Very professional and friendly

Marsha M.  |  First Impressions 
Clasificación:
5.0

Very nice staff, convenient processes, secure facility, and reasonable monthly price.

Richard M.  |  First Impressions 
Clasificación:
2.0

I was a dissatisfied with Uhaul because I planned to move out of my storage unit on 7/5/19, but according to the Uhaul rep, they do not prorate rent, therefore I had to pay for an entire month!

Ayeisha J.  |  Overall Experience 
Clasificación:
5.0

Fast service; excellent & helpful customer service agent. Smooth transaction.

lawrence B.  |  First Impressions 
Clasificación:
1.0

Broke my hutch shelf's.

Joshua B.  |  First Impressions 
Clasificación:
5.0

Great service, sign up and my questions were answered.

Angie B.  |  First Impressions 
Clasificación:
4.0

Had to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened

karla w.  |  First Impressions 
Clasificación:
5.0

Joshua was SO helpful and went above and beyond in making sure all went smoothly for me as I checked in. I deeply appreciated his willingness to go the extra mile during a stressful time of moving.

Leanna M.  |  First Impressions 
Clasificación:
5.0

Great service and staff!!!!

Steve K.  |  First Impressions 
Clasificación:
3.0

I was told giving my email address was optional so I chose not to give it. I was notified through the mail that the bill was overdue and I received a notice with a late fee. Poor communication. Thanks

pamela c.  |  Overall Experience 
Clasificación:
5.0

GM Mike and his crew went above and beyond to fulfill all my storage needs. The unit was very safe and secure and the loading dock was perfect for unloading my stuff into my unit!

Christina V.  |  First Impressions 
Clasificación:
4.0

Not sure why, but every time we used the log in once to our locker and removed the lock the alarm would go off. Our card always thanked "Daisy":, not sure who Daisy is.

Meaghan R.  |  Overall Experience 
Clasificación:
5.0

great salesman, made our experience a lot easier than expected!

scott j.  |  First Impressions 
Clasificación:
2.0

We were owed a 10 dollar refund and the clerk didn't know what it meant on the receipt. They were supposed to have a manager call the next day (which they didn't). Still have yet to get my money.

Paiton s.  |  Overall Experience 
Clasificación:
5.0

Employees stayed late to help me check in to a new storage unit and never made me feel rushed.

Steven M.  |  First Impressions 
Clasificación:
5.0

Thank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.

Cyndi K.  |  First Impressions 
Clasificación:
5.0

I love what they've done to repurpose an old building. Super convenient. Great staff who are able to answer all your needs.

Chris W.  |  Overall Experience 
Clasificación:
5.0

I would Recommend the storage unit company to anyone the workers are very friendly and always there to help you.

Janie S.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!

Gustav D.  |  First Impressions 
Clasificación:
4.0

Worked out fine

John H.  |  Overall Experience 
Clasificación:
3.0

Prices high. Friendly staff except the main who answers the phone when I call, he said he was in sales but he was rude about me not renewing the rent. Security system doesnt seem to work. Limpio.

ELIZABETH R.  |  Overall Experience 
Clasificación:
5.0

Rosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !

gary h.  |  First Impressions 
Clasificación:
2.0

The manager was mean. Me and my husband were going through a rough time. We worked out arrangements with the Manager. Who failed to let his employees know of the arrangement to retrieve our belongings

Kaitlyn M.  |  Overall Experience 
Clasificación:
5.0

Very helpful service helping us to select and find the right storage unit for us!

Jeffrey S.  |  First Impressions 
Clasificación:
3.0

I need way more than 200 characters. I called customer service, one thing I'd like to add to that, is, why was there rat poison in my unit when I opened the door?

Steve E.  |  First Impressions 
Clasificación:
5.0

Great experience!

Cindy W.  |  Overall Experience 
Clasificación:
5.0

Keith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.

Andrew W.  |  First Impressions 
Clasificación:
5.0

We were taken care of by Keith Robinson. He was very efficient, courteous and helpful throughout the process. Keith gave us his personal attention throughout the transaction. We left very satifsfied.

Dennis D.  |  First Impressions 
Clasificación:
5.0

Thank you! Great service, reasonable prices, and truck/unit were clean and in good repair.

Amy P.  |  Overall Experience 
Clasificación:
5.0

Highly recommend!

karren d.  |  Overall Experience 
Clasificación:
2.0

We had to come unlock our unit so they could finish wiring the lighting. They sent our bill to the wrong address and we ended up with a late fee. Lots of little issues that left us unsatisfied.

jenny k.  |  Overall Experience 
Clasificación:
5.0

Clean storage units and friendly staff

Amanda S. | Reservación
Clasificación:
5.0

Quick and detailed.

Emmanuel O. | Reservación
Clasificación:
5.0

Staff is very helpful and courteous, Keith and Mike especially should be special mention, they go out of there day to take care of the customer!

Loyd M.  |  Overall Experience 
Clasificación:
4.0

My experience was good. Staff was helpful and courteous. Re: cleanliness-Trash bins at loading area were always full when I was there, could use a couple more.

Pamela P.  |  Overall Experience 
Clasificación:
3.0

My "greeter" who oriented me was pleasant and helpful. The cubicle was clean. But more trash bins should be available and EMPTIED . I have been there twice and the one receptacle was overflowing .

Pamela P. | Reservación
Clasificación:
5.0

The General Manager (Mike) was highly accommodating and friendly.

Victoria L. | Reservación
Clasificación:
5.0

Staff was very friendly & helpful I like the facility & my things being stored inside & with climate control

Debbie P. | Reservación
Clasificación:
3.0

The unit itself is fine. It would be better if there was 24/7 access to the building. The building is still majorly under construction so hopefully they finish soon and upgrade the security.

Antoinette C. | Reservación
Clasificación:
5.0

Staff is very friendly and helpful.

Tina P. | Reservación
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