El cliente no dejó un comentario.Christine M.
Customer Reviews for U-Haul Moving & Storage of Colonie
Albany, NY 12205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The person assisting me gave no explanation of the vehicles features or any information on the operation. They simply handed me the keys and sent me on my way. I had to come back to ask what the tow lite meant.Jeffery M.
El cliente no dejó un comentario.Andrew K.
El cliente no dejó un comentario.Richard D. | Overall Experience
Very helpful and friendly staff very pleasedRobert B.
Horrible and disrespectful customer service. The white guy was irresponsible and doesn't know the company policy. You can come here to be insulted.Mesfin A.
El cliente no dejó un comentario.ronald P.
El cliente no dejó un comentario.Michael H.
Have used this location several times. Associates are always friendly and efficient. Equipment has always been in good condition. Only complaint is one time we had reserved a larger truck than we received at pick-up. While it ended up not being a big deal, it would be nice to know before arriving to pick up that there was a change in the equipment we'd be receiving.Jeremiah C.
El cliente no dejó un comentario.Floyd M.
Very nice people Makes you want to rent alwaysScott D.
Nothing to improve Jason is a real asset to your company! He went above and beyond for us and that will be remembered.Stephanie S.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.dawn k. | First Impressions
Awesome operation run by Nicholas have rented three trucks in the last year one way to Florida.Jeffrey S.
El cliente no dejó un comentario.HANSH P.
Good service, friendly staff. No problems.Mark H.
El cliente no dejó un comentario.Tyler H.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Todd Q.
Truck did not feel safe. Engine sounded like it was on it's last legs. Customer service was good, truck was just in very poor condition.Rick L.
El cliente no dejó un comentario.David S.
The people at this u-haul location were great we're great however the people we hire through u-haul the moving company was terrible. We hired them for 3 hours they showed up an hour and 15 minutes late then told us they were only there to work for 2 hours 2 hours so they shorted us time so we were not able to move all of our stuff because we could only do one trip and the time they gave us so then me and my husband who was 66 years old had to continue to empty out our home to our new home for 4 days to get everything moved out , I have hired movers from u-haul before and I have never had this type of situation happened I will never do it again and this company was the worst 1st I told them of the problem the only thing they could tell me is to go back to the workers and try to get some of my money back and do you know how ridiculous that sounds. You hired them to do a job for you and I hired you to do a job for us that you failed terriblyCatherine H.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Rebecca C. | Overall Experience
El cliente no dejó un comentario.Jiayu T.
Saved my life on labor day weekend, really appreciated the great service, thanks again! Paul and Kristina (french canadians)PAUL L.
Everything was perfect! they made it so simple and easy without any hassle!melisa P.
Stop stealing moneyROBERTOALEJANDRO V.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Darleen W.
El cliente no dejó un comentario.Rachel M.
El cliente no dejó un comentario.Megan B.
El cliente no dejó un comentario.John K.
everything went great, thanksjohn C.
Great staff, Great experienceCarlos A.
More Trucks and trailer inventory.Timothy A.
El cliente no dejó un comentario.kimberly C.
El cliente no dejó un comentario.John G.
There wasn't a dolly in the truckKeith L.
The truck was clean but poorly maintained. Engine light was on, truck would vibrate, the a/c wasn't great & it was a VERY hot day! My first experience with Uhaul & the pick up process was not as easy or fast. A lot of bugs and laggs while doing the process on website. The drop off was easier and faster. Maybe it was just the location & their trucks but im not as quick to rent again.Arleen D.
El cliente no dejó un comentario.Louise F.
El cliente no dejó un comentario.Linda G.
El cliente no dejó un comentario.Rich K.
Very Good People. Customer service Was Excellent. Thankyou . See Y'all AgainRobert S.
The cargo van I rented was overall in good condition, everything worked well. Just the interior could have been cleaned a little better - all the controls, steering wheel, etc. felt sticky. The staff here were courteous and approachable.Mitchell S.
El cliente no dejó un comentario.rebecca H.
El cliente no dejó un comentario.Kathleen R.
El cliente no dejó un comentario.Kali W.
I reserved a 20 ft. truck but the only truck available to me was a 15 ft. truck.Joshua C.
This Uhaul location is clean and organized, yet the trucks need to be cleaned more often. There was a strong odor in the front of the truck. In spite of the heat, we kept the windows rolled down while running the air conditioner so we could breathe. And I continue to be charged for my rental, despite returning it the same day after the location closed. My rental contract was not finalized correctly, which I'm not happy about.DOROTHY M.
The desk area and inside the store lacks being customer friendly. Yes-you are there to pick up/drop off a rental, but there is no sense of â€œglad you are a customerâ€. The gentleman that waited on me to pick up my rental was friendly, along with the lot person that hooked my trailer ( car carrier) and showed me the ramps. On returning the unit, staff was friendly.Craig B.
El cliente no dejó un comentario.Darrin K.
The truck was nasty and stink.TYEASEM W.
nothing it was great. easy in and out. wonderful service.Kristin R.
I was told that the truck size I needed would be available that day. When I went it wasn't.. I had to travel to another location which at first also said they weren't available.. then said 10 minutes later that it wasâ€¦Robert F.
Show the customer concerning locking the vehicleNancy C.
El cliente no dejó un comentario.Jeffrey D.
El cliente no dejó un comentario.Sybil C. | Overall Experience
Very nice customer service.Sybil C.
Staff was friendly and knowladgableJarrod M. | First Impressions
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.VICTOR D.
The 24 hour after hours sign-in to pick up truck was NOT user friendly without the app. Got help from 800 number- downloaded the app and it went a little smoother. However, when we disapproved the condition of the exterior of the truck, the app told us uhaul was unable to complete our process. Agent online told us to go ahead and take the truck even though we didn't finish the process. VERY, VERY, VERY frustrating! What should have been a 10-minute process took nearly an hour and we had movers waiting for us. I even watched the online video the night before so I'd know what to expect for checking out the truck. The video depiction DID NOT MATCH the actual process I needed to follow in checking out the truck.Patty O.
El cliente no dejó un comentario.Kurt S.
Once I actually got the truck everything went fairly smoothly. Drop off was simple. Getting the truck was such a huge hassle though I would be scared to ever rent with uhaul again.Elan B.
Wish my receipt had been emailed to me.Jared S.
El cliente no dejó un comentario.Peter A.
El cliente no dejó un comentario.Harrison T.
El cliente no dejó un comentario.Katherine H.
The back door when fully open, was difficult to close. The latch was catching on the roof trim. I had to squeeze up in there with my fingers to clear the latch and it bit me. No a big deal for me, but I could see where the stuck open door could be a show stopper for someone else. That staff was super good. Quick pickup and quick disconnect and drop off. I will be using them again for sure.Chris C.
First time using the company was very satisfied with everything. Everyone was very friendly Nancy C.
Great experience and a great location, much nicer kept and friendlier/more helpful employees than the one near my old apartment. Thumbs up!Garrett S.
El cliente no dejó un comentario.Tirbhuwan G.
The windshield was not cleaned properly. There were streaks that restricted vision in direct sunlight.Andrew D.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Ihor F.
The owner was efficient at checking me and getting me on my way.Garrett H.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.Joanna F.
El cliente no dejó un comentario.Patrick B.
The dolly to be in the beginning packageJesse S.
Great and knowledgeable service on my new trailer hitch!James B.
The truck smell like piss, they need to clean these trucks. I had to drive from Albany to Long Island smelling piss. Bernardo D.
Very professional Nick was very accommodating Thanks again. Scott DobsonScott D.
El cliente no dejó un comentario.Jacqueline R.
El cliente no dejó un comentario.Ana P.
El cliente no dejó un comentario.James O.
Have only seen 10 uhaul locations that's what I have to rate you on. Customer service was Completely Professional, fun, with and Knowledgeable.Paul W.
El cliente no dejó un comentario.Johnathan G.
You obviously aren't looking for clear precise answers on number two Yes or No choices?David F.
Your website should be updated regularly to accurately represent how many trucks are available in the area. We had a reservation confirmed and then they waited to tell us the day before that there wasn't a truck available for us.Bridget G.
After I turned in the truck, they left it running. I asked why they left it running in this awful gas price age and I was told they had to get the tank down to 1/4 tank. I am thinking of reporting this to the news, this is just not right on so many levels.Denise L.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.Meghan C.
Good serviceHussain A.
Can't think of anything, everything went smoothly.Randy B.
Uhaul was easy and very professional from customer service to the onsite location (employees) to the drop off location (owner) 4 hours away. The licensed Uhaul dealer at 809 Auto Sales in Allentown was also a huge help in securing my cargo trailer & getting me to the direct pick up location on MacArthur Rd in Whitehall. Thank you everyone at Uhaul. Made our trip smooth, we are grateful for that!Chris H.
El cliente no dejó un comentario.Richard D. | First Impressions
Generally speaking, the experience was adequate. I wouldn't dissuade anyone from using this location, as the equipment end of it worked out fine, and many of the staff seemed knowledgable and helpful. I just had a less than stellar experience picking up my vehicle, which may not be the norm. There were technical difficulties while picking up my pre-scheduled rental, which made for a 30 minute process. While I don't fault the business for dealing with tech issues, at no point did my representative communicate with me directly about what was going on or explain what part of the process we were at/I was waiting for. The rep doesn't need to be cheerful or friendly, but they should be communicative with the customer about the process. That way, you avoid a customer standing at the counter, already stressed about the moving process, being uncertain and feeling dismissed while patronizing the business. This was my first time renting a U-Haul, and I really would've appreciated any information about what was going on between asking for my license, telling me to sign, and giving me a handout at the end. To the rep's credit, they did highlight the relevant information I would need about gas and mileage before sending me off. The vehicle I picked up was clean, the drop off process was efficient, and the person who took the keys and checked us out was far more communicative. Maybe the initial representative was having a bad day, or was new, or not fully trained, but a simple "we're having some technical difficulties" spoken directly to the customer you're helping would have been far better than trying to figure out what was going on from overhearing other reps speaking to their customers.Jenna R.
El cliente no dejó un comentario.Michael L.
Everything was good to me no complaintsJaiyona M.
El cliente no dejó un comentario.Kenneth P. | Overall Experience
Very friendly and helpful staff!Stephen B. | First Impressions
my storage experience was excellentrandy D. | Overall Experience
El cliente no dejó un comentario.Andrew M. | Overall Experience
GraciasGinalucia T. | Overall Experience
Staff didn't seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.jasmine b. | First Impressions
El cliente no dejó un comentario.Nelson M. | First Impressions
El cliente no dejó un comentario.JESSE D. | First Impressions
The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -JamesJames H. | First Impressions
As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too. Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.Irina M. | Overall Experience
El cliente no dejó un comentario.nur b. | First Impressions
I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.Joann R. | Overall Experience
The staff member who checked me in was professional,friendly and made the check in process simple and smooth.Philip F. | First Impressions
Great staff and very accommodating!ITG B. | Overall Experience
Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!Irina M. | First Impressions
I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revisedMatthew A. | Overall Experience
El cliente no dejó un comentario.Mark S. | Overall Experience
El cliente no dejó un comentario.William D. | Overall Experience
El cliente no dejó un comentario.jackie l. | Overall Experience
The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.Matthew B. | Overall Experience
They were great. Things went very smoothly.SAMUEL A. | First Impressions
El cliente no dejó un comentario.Jenene P. | Online Move In
El cliente no dejó un comentario.Claire T. | First Impressions
Great servicecaman m. | First Impressions
Very Pleased With The Service I Received.Jean B. | Overall Experience
El cliente no dejó un comentario.Joseph C. | Overall Experience
El cliente no dejó un comentario.Pauline K. | Overall Experience
El cliente no dejó un comentario.LOUIS M. | First Impressions
El cliente no dejó un comentario.DEBRA H. | Overall Experience
El cliente no dejó un comentario.Peter H. | Overall Experience
El cliente no dejó un comentario.carly p. | First Impressions
El cliente no dejó un comentario.Leslie F. | First Impressions
El cliente no dejó un comentario.William H. | Overall Experience
El cliente no dejó un comentario.Marc P. | Overall Experience
Those guys were absolutely great. We will be long-term customers thereFERGALI F. | First Impressions
El cliente no dejó un comentario.Daniel H. | First Impressions
El cliente no dejó un comentario.William D. | First Impressions
El cliente no dejó un comentario.Kathleen S. | First Impressions
The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.MICHELLE MARIE R. | Overall Experience
El cliente no dejó un comentario.MICHELLE MARIE R. | First Impressions
Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.Kelly F. | First Impressions
El cliente no dejó un comentario.Bryan H. | Overall Experience
El cliente no dejó un comentario.CYNTHIA R. | Overall Experience
El cliente no dejó un comentario.Susan K. | First Impressions
There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.Gabrielle S. | Overall Experience
Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...susanna b. | First Impressions
I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..Irina M. | Overall Experience
The person who helped me both times, Wayne, was helpful and quick.lisa b. | First Impressions
The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to cardJoan R. | Overall Experience
Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!Irina M. | First Impressions
The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.peter n. | Overall Experience
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.Charles L. | Online Move In
Everything was good but it was expensive.Mehread M. | Overall Experience
The staff and management was very helpful thank you so much for your assistantMartin M. | First Impressions
All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!Jeffrey L. | First Impressions
The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.RAY J. | Overall Experience
I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expectedRAY J. | First Impressions
El cliente no dejó un comentario.Thomas G. | Overall Experience
The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us inDana W. | First Impressions
El cliente no dejó un comentario.Raquel C. | Overall Experience
Always helpful with any of my needsLinda L. | Overall Experience
Clean and very hospitable storage.CORTLAND B. | First Impressions
Nicholas was very helpful with answering all my question I was very happy with my service.thanksjackie l. | First Impressions
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.Ryan A. | First Impressions
Great ServiceRaquel C. | First Impressions
I was very happy with the moving company and storage the workers were very friendlyNerva h. | Overall Experience
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.alexander P. | Overall Experience
Good jobmark e. | Overall Experience
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.alexander P. | First Impressions
Good experienceLinda K. | First Impressions
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never usedavid m. | First Impressions
Good jobmark e. | First Impressions
convenient, easy & quick, thanks. Jojo s. | First Impressions
The staff were extremely professional, quick to respond and assist, and very friendly.pam f. | First Impressions
okJames D. | Overall Experience
Great service always courteousBRENDA M. | Overall Experience
The staff are friendly and courteous.Kenya M. | Overall Experience
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.Michael G. | Overall Experience
Always polite, friendly and helpful. Storage location was clean.Kirsten J. | Overall Experience
I had no issues.DUVERNEY D. | Overall Experience
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.chris m. | Overall Experience
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.Christopher G. | Overall Experience
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!Rebecca F. | Overall Experience
NaJulien W. | Overall Experience
Great service, friendly and helpful :)Karen B G. | Reservación
Would not recommend because price increased 2x in over a yearMary k. | Overall Experience
Great jobIsrael M. | Overall Experience
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.Greg K. | Overall Experience
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soonHERMAN M. | Overall Experience
Positive experience from start to finish. Gracias.Diane S. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!