Comentarios de los clientes para U-Haul Moving & Storage of Colonie

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Colonie

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

BARBARAANN J.
Clasificación:

El cliente no dejó un comentario.

fawad S.
Clasificación:

El cliente no dejó un comentario.

LINDAMARIE W.
Clasificación:

Very efficient check-in and check-out. Convenient location. Overnight parking for personal vehicle was much appreciated. Great experience; friendly, helpful employees.

Harry D.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

El cliente no dejó un comentario.

Irina M. | Overall Experience |
Clasificación:

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

JEFFERYJ R.
Clasificación:

El cliente no dejó un comentario.

BRIANNAJEAN K.
Clasificación:

El cliente no dejó un comentario.

Amiee D.
Clasificación:

would have appreciated a wipe down since covid..i wiped it down myself

lisa b. | First Impressions |
Clasificación:

The person who helped me both times, Wayne, was helpful and quick.

Peter T.
Clasificación:

El cliente no dejó un comentario.

Hyuncher C.
Clasificación:

El cliente no dejó un comentario.

JOSEPHC T.
Clasificación:

El cliente no dejó un comentario.

JOHNW M.
Clasificación:

The staff was very professional, took covid safety seriously, and were very friendly.

Jason H.
Clasificación:

Awesome!!!

KEITH S.
Clasificación:

The 1800 number rental answering service is complete incompetent. I had to drive to two seperate locations and found multiple equipment at the second location. The 1800 number said none were around and not available for days. Fire the manager. How much does it cost the company

Glenn W.
Clasificación:

El cliente no dejó un comentario.

Barbara J.
Clasificación:

order on-line is not always easy but your site is pretty easy to use and your customer support staff in excellent. Kim was very helpful. At the location for pick up, the staff was so professional, friendly and helpful. Most of all, very patient! I appreciated every person we had contact with. Even when we returned the vehicle, they were very nice.

Sanjay C.
Clasificación:

Convenient and efficient service!

andre B.
Clasificación:

El cliente no dejó un comentario.

SCOTTCHARLES S.
Clasificación:

Everything went perfect as planned. The staff was professional and very helpful.

Yakeem J.
Clasificación:

Keep the same professionals there.

jeff L.
Clasificación:

El cliente no dejó un comentario.

William L.
Clasificación:

Every thing was great can't think of anything more you could do

Robert T.
Clasificación:

El cliente no dejó un comentario.

wayde S.
Clasificación:

This trailer was awesome! i wish I could buy one, but renting it worked out great. Thank you very much. also the guys that waited on me were the best ever. they deserve a raise!

keith B.
Clasificación:

El cliente no dejó un comentario.

Rick L.
Clasificación:

El cliente no dejó un comentario.

lily L.
Clasificación:

El cliente no dejó un comentario.

Douglas R.
Clasificación:

Staff was very friendly and helpful.

JEFFERY A A.
Clasificación:

Bolt missing from equipment, making usage a danger. Pictures can be provided if needed.

Mark H.
Clasificación:

El cliente no dejó un comentario.

RICHARDSCOTT B.
Clasificación:

Thanks to all at this location! Nice smooth drop off!!!

JEAN Z M.
Clasificación:

Was very nice

Douglas K.
Clasificación:

El cliente no dejó un comentario.

William B.
Clasificación:

El cliente no dejó un comentario.

Vincent M.
Clasificación:

Very busy yet still a quick check out

JEANANNENANCY G.
Clasificación:

El cliente no dejó un comentario.

Kennett S.
Clasificación:

El cliente no dejó un comentario.

ROBERT MICHAEL T.
Clasificación:

In

alex J.
Clasificación:

El cliente no dejó un comentario.

Mark Simon F.
Clasificación:

El cliente no dejó un comentario.

Deborah W.
Clasificación:

El cliente no dejó un comentario.

Joan R. | Overall Experience |
Clasificación:

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

MICHAEL H.
Clasificación:

Keep doing what you are doing.

Peter K.
Clasificación:

El cliente no dejó un comentario.

George L.
Clasificación:

El cliente no dejó un comentario.

JAREDWALTER M.
Clasificación:

El cliente no dejó un comentario.

DANIELROB M.
Clasificación:

El cliente no dejó un comentario.

Tyng J.
Clasificación:

El cliente no dejó un comentario.

colleen F.
Clasificación:

People working there are all nice and super helpful & knowledgeable. Very very clean and organized as well. No improvements necessary at this particular location. It's perfectly run.

William N.
Clasificación:

El cliente no dejó un comentario.

Susan S.
Clasificación:

El cliente no dejó un comentario.

Michael O.
Clasificación:

El cliente no dejó un comentario.

GARY GRANT K.
Clasificación:

Wash windshield next time, Thank you.

Donna L.
Clasificación:

The employees there were so helpful. Made my move so much easier.

Katelyn P.
Clasificación:

El cliente no dejó un comentario.

Greg G.
Clasificación:

El cliente no dejó un comentario.

Irina M. | First Impressions |
Clasificación:

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

STAN Z.
Clasificación:

Awesome.

Bridget G.
Clasificación:

El cliente no dejó un comentario.

Amy B.
Clasificación:

El cliente no dejó un comentario.

Eric L.
Clasificación:

El cliente no dejó un comentario.

ADRIEND D.
Clasificación:

I would like to commend Camille, Hazel , Adrienne and Jacob on the service they provided me I feel they went above and beyond my expectations on getting me a truck and Jacob for waiting for me to arrive and not closing until I got to Albany I truly appreciated the service rendered Thank you Adrien D

Suzanne C.
Clasificación:

El cliente no dejó un comentario.

JOHN WARD B.
Clasificación:

We were happy with how easy it was to reserve a truck and pick it up. Everything went smoothly.

John E.
Clasificación:

This location rented me a substandard truck. I overheard Comment by the manager to associate that was assisting me that the truck was for local use only and they had to bypass computer to rent it to me. I could barely travel faster than 55 miles an hour without a truck shaking dangerously. The rough ride damaged pieces of my antique furniture. I will be disputing my credit card charge For a refund.

SCOTTS F.
Clasificación:

Excellent service! Thank you!

BETTYG N.
Clasificación:

El cliente no dejó un comentario.

ERIK WAH Y.
Clasificación:

I would never rent from Uhaul after this experience. The vehicle would idle high and get stuck at 3 for 5 minutes at a time, had trouble going up hills and had alignment issues. I drove it for a little less than 100 miles and thank god I didn't have to take it cross country. I felt like I had a workout after driving this thing!

John F.
Clasificación:

The truck was very loud and jerky and I could hear both grinding and rattling. The biggest annoyance was that I'd spent several minutes putting all my information in online and like an “express checkin”, and then when I got there I had to give the guy all the same information. Plus my name and email address were somehow jumbled in the system when I know it should've been right because I'd already gotten emails confirming my reservation. Overall the checking was long and annoying. Dropping off the truck was quick though.

Felicia H.
Clasificación:

Uhaul is the best!!!

Kim S.
Clasificación:

El cliente no dejó un comentario.

AHMED E.
Clasificación:

El cliente no dejó un comentario.

Jeff G.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

GENEVIEVEM G.
Clasificación:

El cliente no dejó un comentario.

Dennis H.
Clasificación:

El cliente no dejó un comentario.

Debbie R.
Clasificación:

El cliente no dejó un comentario.

Chad B.
Clasificación:

El cliente no dejó un comentario.

Brian A.
Clasificación:

I've rented there many times and always good service. That was true this time when I picked up, returned, and booked a self-storage unit. However, after picking up, I had to go home and wash the windshield. I also noticed that the inside was covered in dust, including contact areas. So, I also had to use disinfectant cleaner to clean the steering wheel, gear shift, radio and AC controls, etc.

shawn C.
Clasificación:

Excellent customer service! Thank you

Pablo F.
Clasificación:

East, fast, and efficient

Lisa T.
Clasificación:

El cliente no dejó un comentario.

Beverly K.
Clasificación:

El cliente no dejó un comentario.

Rebecca R.
Clasificación:

El cliente no dejó un comentario.

BRIANEDWARD S.
Clasificación:

Very friendly and helpful staff, efficient pick up and drop off

JAMES H.
Clasificación:

Brand new truck worked flawlessly

Robert M.
Clasificación:

El cliente no dejó un comentario.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

KEVIN D.
Clasificación:

Staff was very friendly and helpful - got me setup and on my way quickly.

thomas P.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Maya G.
Clasificación:

El cliente no dejó un comentario.

Lauren H.
Clasificación:

I really enjoyed using the app for pick up and return. Super easy. User intuitive.

jeff G.
Clasificación:

Have more rental vehicles on local sites available to rent.

Trevor R.
Clasificación:

El cliente no dejó un comentario.

Kevin K.
Clasificación:

Very unhappy with uhaul as a company. When calling the hold time is over 10 minutes. While waiting on hold it encourages to use the online site. When using the online site to make a reservation, I am told its best to call because the online site does not know the trucks availability. I made reservations and was not able to get what I needed. When speaking with a representative within the transportation center, I was told I would get a credit and the cost of milage would go down. This information was not notated and I am now fighting to get my money back. Not happy and I will never recommend uhaul to anyone.

carolyn G.
Clasificación:

The service was excellent. My only complaint about UHaul is the there is a location within walking distance of my house but they never have trailers available for rent. This means I have to drive to the Central Ave, Albany location. As I said, the service at Central Ave was excellent.

marc S.
Clasificación:

Advertise potential vacation trailers instead of renting a larger car... but great experience

Thomas K.
Clasificación:

My experience renting a trailer at Colonie U haul was very good. The staff were excellent. My experience trying to reserve my equipment however was very frustrating. The phone numbers listed on Albany and Colonie U haul locations are NEVER picked up. The call gets bumped to a corporate answering machine where I waited upwards of 20-30 minutes for a person to pick up. This happened to me 4 times. I needed to clarify my reservation so was stuck putting up with this horrible customer service. I suggest that at every location your staff be trained to pick up the phone calls immediately. I guarantee customers will appreciate that!

Nancy L.
Clasificación:

Wayne was very helpful. Staff masked and very friendly. Excellent return.

DANIEL T C.
Clasificación:

El cliente no dejó un comentario.

peter n. | Overall Experience |
Clasificación:

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

Charles L. | Online Move In |
Clasificación:

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Mehread M. | Overall Experience |
Clasificación:

Everything was good but it was expensive.

Martin M. | First Impressions |
Clasificación:

The staff and management was very helpful thank you so much for your assistant

Jeffrey L. | First Impressions |
Clasificación:

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

RAY J. | Overall Experience |
Clasificación:

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J. | First Impressions |
Clasificación:

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

Thomas G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dana W. | First Impressions |
Clasificación:

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Raquel C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda L. | Overall Experience |
Clasificación:

Always helpful with any of my needs

CORTLAND B. | First Impressions |
Clasificación:

Clean and very hospitable storage.

jackie l. | First Impressions |
Clasificación:

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

Ryan A. | First Impressions |
Clasificación:

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Raquel C. | First Impressions |
Clasificación:

Great Service

Nerva h. | Overall Experience |
Clasificación:

I was very happy with the moving company and storage the workers were very friendly

alexander P. | Overall Experience |
Clasificación:

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

mark e. | Overall Experience |
Clasificación:

Good job

alexander P. | First Impressions |
Clasificación:

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

Linda K. | First Impressions |
Clasificación:

Good experience

david m. | First Impressions |
Clasificación:

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

mark e. | First Impressions |
Clasificación:

Good job

jo s. | First Impressions |
Clasificación:

convenient, easy & quick, thanks. Jo

pam f. | First Impressions |
Clasificación:

The staff were extremely professional, quick to respond and assist, and very friendly.

James D. | Overall Experience |
Clasificación:

ok

BRENDA M. | Overall Experience |
Clasificación:

Great service always courteous

Kenya M. | Overall Experience |
Clasificación:

The staff are friendly and courteous.

Michael G. | Overall Experience |
Clasificación:

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Kirsten J. | Overall Experience |
Clasificación:

Always polite, friendly and helpful. Storage location was clean.

DUVERNEY D. | Overall Experience |
Clasificación:

I had no issues.

chris m. | Overall Experience |
Clasificación:

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

Christopher G. | Overall Experience |
Clasificación:

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Rebecca F. | Overall Experience |
Clasificación:

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Julien W. | Overall Experience |
Clasificación:

Na

Karen B G. | Reservation |
Clasificación:

Great service, friendly and helpful :)

Mary k. | Overall Experience |
Clasificación:

Would not recommend because price increased 2x in over a year

Israel M. | Overall Experience |
Clasificación:

Great job

Greg K. | Overall Experience |
Clasificación:

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

HERMAN M. | Overall Experience |
Clasificación:

i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon

Diane S. | Overall Experience |
Clasificación:

Positive experience from start to finish. Thank you.

No se han enviado comentarios para esta ubicación.

Volver
arriba