El cliente no dejó un comentario.Wilford C.
Customer Reviews for U-Haul Moving & Storage of Colonie
Albany, NY 12205
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
El cliente no dejó un comentario.Nirshad A.
Excellent and very well educated as well as politeEdward S.
El cliente no dejó un comentario.Ayman A.
El cliente no dejó un comentario.JAMES R.
Fix your pick up info that you ask for. I signed in to pick up truck without going into office and it asked for a pic of license. Then a second proof. I had the 2nd proof on my license because my passport is on my license. So I still had to go into office.Richard V.
UHaul has a very supportive and customer service oriented staff at this location. Best I've dealt with, thank you all.James M.
On time and did a nice job. Employees and installer all cutomer oriented.jim S.
Great experience! Fast installation and $600 less than the dealership!Jennifer H.
Dropped off after hours. No one was there.Jim J.
The guys at this location are always friendly and get the job done. Plain and simple. No drama! Thanks.KEVIN L M.
El cliente no dejó un comentario.Michael L.
Nothing your did a great job checking me indemetrius I.
Very quick and efficient. Tech even came to my car to look at the owners manual to determine weight capacity. He was a great help.Karen B.
Very pleasant staffEdward S.
Only one person working but didn't have to wait too longTUCKER D G.
El cliente no dejó un comentario.geo D.
El cliente no dejó un comentario.Ralph D.
El cliente no dejó un comentario.Sal D.
El cliente no dejó un comentario.Lynne H.
Have better communication with other uhaulsCesar V.
personally have a better waiting area if staying with vehicle while hitch is being put on.Cassandra S.
The rental was dirty , smelt bad, they gave me tha car with one quarter of gas, I put more gas more than 1/4 and they charge me 3.95 extra for no reason. Awful service location , I have used U-Haul but this time it sucked .JUAN A.
El cliente no dejó un comentario.Nicole S.
El cliente no dejó un comentario.jerry B.
Make sure the installment is done properly. I got home hook my trailer lights up to my truck and I got nothing. I will be calling them possibly back and see what the problem is.Edward D.
Very goodKamil E.
El cliente no dejó un comentario.Edgar M.
El cliente no dejó un comentario.Patrick T.
I bought and had a hitch installed. Service was excellent, product is great. Price is no comparison to the dealer- a fraction of the cost. I would highly recommend the UHaul hitch and the Colonie location, and have done so to two friends.John W.
Truck was dirty and the trailer lock for the ramp was broke so had to keep stopping because of the ramp that kept coming out draining on the highwayqueston J.
El cliente no dejó un comentario.Joe A.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.James N.
The truck I was in had a clutch issue and it was slipping while driving .charlene S.
El cliente no dejó un comentario.Jude O.
Excellent experience. Terrific staff.Nicholas W.
It was all good 👍peter B.
Very quick and easy process! Much preferred going inside and having representatives take care of everything, rather than through the mobile app.Andrew F.
Better customer serviceâ€¦.Ranmarnin J.
inside of windshield was very dirty, making it hard to see in bright sunlight. steering wheel was sticky. everything else was very good.Sebastian H.
I had issues on my end of this move due to my boss, but every time that I called to move the return date I spoke with very knowledgeable people and they made my experience effortless.Kathleen L.
Customer representatives on picking up and dropping off unit were excellent. A pleasure to do business with!broadway C.
El cliente no dejó un comentario.CYNTHIA R.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Boban V.
Rented me the wrong vehicle and then made me rent the right vehicle without knowing how to give a refund on the first vehicle.STEVENJ C.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Barbara R.
El cliente no dejó un comentario.tyson d. | First Impressions
Nothing you guys were greatchris W.
The staff was great! Superb experience!Michael B.
El cliente no dejó un comentario.Kimberly A.
Great customer service. Helped with installing the trailer and taking it off. Fast and efficient service!Girish R.
Takes too long to get refundTONY L. | Overall Experience
El cliente no dejó un comentario.Carol C.
Great service, quick and easyJohn C.
Everything went well!!Patrice R.
I scheduled my trailer for 2 days I picked it up and was told I only had 24 hrs with it and I said I dont know if I can do that so I was told call us if you need more time so I called and I was 2 hours away and thry said we need it to go back out at 4 pm I said I can't do that I can get it there by 6 I booked it for 2 days and it has only been 24 hours so I had to rush to get back to get the trailer back and I got it back by 5 and was charged 2 days for not being told that it was needed back by 4Patrick D.
El cliente no dejó un comentario.MICHELLE D.
El cliente no dejó un comentario.Ardine F.
Fast and courteous service. Great staff and upbeat attitudesEdward S.
El cliente no dejó un comentario.Vince T.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.Carl H.
The people working there are great. Very polite and helpful.Jeffrey Y.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.Linda S.
All good. I appreciate the helpSamuel H.
Improve your rates, don't charge hidden fees like these people at central ave location do.Alberto R.
Was able to get my hitch installed sooner than scheduled and it was super quick! The service I received was excellent!Jennifer E.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.tonya G.
El cliente no dejó un comentario.Vasiliy Z.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Eileen W.
El cliente no dejó un comentario.alexander R.
Don't use the app Don't request the dolly beforehandLindsey D.
El cliente no dejó un comentario.Mitch B.
El cliente no dejó un comentario.Victor S.
El cliente no dejó un comentario.Richard R.
This was an excellent experience. The manager was super helpful, efficient and personable! Excellent experience.Nicholas W.
It took me 3 visits to get it right. Not the installation, that was right. The receiver I had came from Honda and didn't line up with Uhaul. The 2nd receiver was too high. The 3rd was perfect.christa R.
El cliente no dejó un comentario.Eileen W.
El cliente no dejó un comentario.Mandy D.
El cliente no dejó un comentario.Mike K.
In my opinion, nothing. My experience was beyond expectations due to the staff at this location (Colonie NY) they were all professional and great people. They offered me suggestions while I was waiting and had my hitch done quickly. Thank you to the Uhaul Colonie staffMichael R.
I had a pretty positive experience. The staff member who tended to me was actually great. Took the time to explain my agreement and procedures for returning the van. Thank you!!!Angel L.
Staff needs to a better job cleaning trailers for the next user. Got a 6x12 trailer open with ramp and it had a lot of yard waste still in the trailer. I had to clean it before putting furniture in it. Seems to be a common issue with UHaul trailers. Charge the person who does not clean it before returning itRobert S.
The condition of the trailer was barely acceptable. The latch didn't function well. Opening and closing the door was difficult and sometimes painful. It didn't fully hold the door down, so water came in through the bottom. Occasionally the door stuck open because the latch jammed. The wooden rails inside were cracked in places, rendering them difficult or impossible to use in securing the load. One of the safety chains was a half dozen links too long. It had to be twisted repeatedly to keep it from dragging on the ground.Samuel J.
Reserving the cargo van over the phone with Nick was super easy. The smooth text message system facilitied check-in. Rates are awesome. And Wayne was very efficient and friendly on site with quick pick-up and drop-off. Thank you guys!Joan M.
Staff was awesome. They are an asset to your business..Anthony E.
El cliente no dejó un comentario.Hugh W.
El cliente no dejó un comentario.Nicole S.
Staff very personable and professional.joseph D.
Awesome customer service, very polite and engaging staffMARK H.
Wonderful service, friendly staff and completed in a reasonable timely manner. Very satisfied thank you.Robert A.
El cliente no dejó un comentario.Gregory M.
Very helpful. Staff. Went the extra to fit me in a tight schedule.victoria H.
Quick service, very easy to return vehicleMARK H.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.JANEL W. | Overall Experience
There were mice all over my thingsLatizza D. | Overall Experience
Very knowledgeable, and helpful staff. Made everything easy. Will definitely recommend and return for future rentals.james g. | First Impressions
Yes the employees at UHaul were very nice and very helpful from the time i had Storage and when i ended Storage...i would recommend anyone to UHAUL...Mazarine B. | Overall Experience
El cliente no dejó un comentario.jay s. | Overall Experience
I thouroghly enjoyed my experience with all the employees at U-HAUL from start to finish and if I had to use them again there would be no hesitationYaphet B. | Overall Experience
El cliente no dejó un comentario.Stephen B. | Overall Experience
It was a great experience being able to pickup a uhaul truck and secure storage unit all at one location. Made moving so much easier. I would highly recommend this option to anyone in need of these services.Stephen O. | First Impressions
Great serviceDaniel E. | First Impressions
El cliente no dejó un comentario.Richard D. | Overall Experience
El cliente no dejó un comentario.dawn k. | First Impressions
El cliente no dejó un comentario.Rebecca C. | Overall Experience
El cliente no dejó un comentario.Sybil C. | Overall Experience
Staff was friendly and knowladgableJarrod M. | First Impressions
El cliente no dejó un comentario.Richard D. | First Impressions
El cliente no dejó un comentario.Kenneth P. | Overall Experience
Very friendly and helpful staff!Stephen B. | First Impressions
my storage experience was excellentrandy D. | Overall Experience
El cliente no dejó un comentario.Andrew M. | Overall Experience
GraciasGinalucia T. | Overall Experience
Staff didn't seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.jasmine b. | First Impressions
El cliente no dejó un comentario.Nelson M. | First Impressions
El cliente no dejó un comentario.JESSE D. | First Impressions
The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -JamesJames H. | First Impressions
As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too. Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.Irina M. | Overall Experience
El cliente no dejó un comentario.nur b. | First Impressions
I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.Joann R. | Overall Experience
The staff member who checked me in was professional,friendly and made the check in process simple and smooth.Philip F. | First Impressions
Great staff and very accommodating!ITG B. | Overall Experience
Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!Irina M. | First Impressions
I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revisedMatthew A. | Overall Experience
El cliente no dejó un comentario.Mark S. | Overall Experience
El cliente no dejó un comentario.William D. | Overall Experience
El cliente no dejó un comentario.jackie l. | Overall Experience
The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.Matthew B. | Overall Experience
They were great. Things went very smoothly.SAMUEL A. | First Impressions
El cliente no dejó un comentario.Jenene P. | Online Move In
El cliente no dejó un comentario.Claire T. | First Impressions
Great servicecaman m. | First Impressions
Very Pleased With The Service I Received.Jean B. | Overall Experience
El cliente no dejó un comentario.Joseph C. | Overall Experience
El cliente no dejó un comentario.Pauline K. | Overall Experience
El cliente no dejó un comentario.LOUIS M. | First Impressions
El cliente no dejó un comentario.DEBRA H. | Overall Experience
El cliente no dejó un comentario.Peter H. | Overall Experience
El cliente no dejó un comentario.carly p. | First Impressions
El cliente no dejó un comentario.Leslie F. | First Impressions
El cliente no dejó un comentario.William H. | Overall Experience
El cliente no dejó un comentario.Marc P. | Overall Experience
Those guys were absolutely great. We will be long-term customers thereFERGALI F. | First Impressions
El cliente no dejó un comentario.Daniel H. | First Impressions
El cliente no dejó un comentario.William D. | First Impressions
El cliente no dejó un comentario.Kathleen S. | First Impressions
The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.MICHELLE MARIE R. | Overall Experience
El cliente no dejó un comentario.MICHELLE MARIE R. | First Impressions
Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.Kelly F. | First Impressions
El cliente no dejó un comentario.Bryan H. | Overall Experience
El cliente no dejó un comentario.CYNTHIA R. | Overall Experience
El cliente no dejó un comentario.Susan K. | First Impressions
There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.Gabrielle S. | Overall Experience
Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...susanna b. | First Impressions
I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..Irina M. | Overall Experience
The person who helped me both times, Wayne, was helpful and quick.lisa b. | First Impressions
The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to cardJoan R. | Overall Experience
Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!Irina M. | First Impressions
The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.peter n. | Overall Experience
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.Charles L. | Online Move In
Everything was good but it was expensive.Mehread M. | Overall Experience
The staff and management was very helpful thank you so much for your assistantMartin M. | First Impressions
All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!Jeffrey L. | First Impressions
The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.RAY J. | Overall Experience
I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expectedRAY J. | First Impressions
El cliente no dejó un comentario.Thomas G. | Overall Experience
The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us inDana W. | First Impressions
El cliente no dejó un comentario.Raquel C. | Overall Experience
Always helpful with any of my needsLinda L. | Overall Experience
Clean and very hospitable storage.CORTLAND B. | First Impressions
Nicholas was very helpful with answering all my question I was very happy with my service.thanksjackie l. | First Impressions
Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.Ryan A. | First Impressions
Great ServiceRaquel C. | First Impressions
I was very happy with the moving company and storage the workers were very friendlyNerva h. | Overall Experience
The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.alexander P. | Overall Experience
Good jobmark e. | Overall Experience
The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.alexander P. | First Impressions
Good experienceLinda K. | First Impressions
They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never usedavid m. | First Impressions
Good jobmark e. | First Impressions
convenient, easy & quick, thanks. Jojo s. | First Impressions
The staff were extremely professional, quick to respond and assist, and very friendly.pam f. | First Impressions
okJames D. | Overall Experience
Great service always courteousBRENDA M. | Overall Experience
The staff are friendly and courteous.Kenya M. | Overall Experience
The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.Michael G. | Overall Experience
Always polite, friendly and helpful. Storage location was clean.Kirsten J. | Overall Experience
I had no issues.DUVERNEY D. | Overall Experience
The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.chris m. | Overall Experience
Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.Christopher G. | Overall Experience
Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!Rebecca F. | Overall Experience
NaJulien W. | Overall Experience
Great service, friendly and helpful :)Karen B G. | Reservación
Would not recommend because price increased 2x in over a yearMary k. | Overall Experience
Great jobIsrael M. | Overall Experience
The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.Greg K. | Overall Experience
i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soonHERMAN M. | Overall Experience
Positive experience from start to finish. Gracias.Diane S. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!