Customer Reviews for U-Haul Moving & Storage of Colonie

5173 comentarios

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ronheem S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREYDEAN C. 
Clasificación:
5.0

Great knowledgeable staff!

Samuel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
5.0

Staff very friendly, helpful and personable!

MAUREENT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH T. 
Clasificación:
5.0

Jason was amazing and very helpful

Ronda N. 
Clasificación:
5.0

They did a great job! I'd use their services again 100%. Very friendly and easy to work with!

HENRY B. 
Clasificación:
5.0

Ninguno

WILLIAML R. 
Clasificación:
1.0

Used the “convenient” option of renting through the app and getting my keys via lockbox, except when I went to get my keys, I waited for 15 min outside for a code that never came. Finally, I went inside to see if the person inside can help me which they did, but when I asked why I couldn't get my keys from the lockbox I was told “we keep the keys inside”. That completely negates their “convenient” option. I wanted to have as little contact as possible with anyone and that didn't happen. Definitely not convenient. Then, when I went to return the vehicle, the person comes into the truck and says “you're all set”, no receipt or anything. It's been 10 hours since the return and still no receipt. No where in my email, no where on the app..., not very happy with the process or service.

Savitree R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane T. 
Clasificación:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE MARIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis P. 
Clasificación:
5.0

This team is extreamly compitant, courteous and professional.

SAMUELLEWIS D. 
Clasificación:
5.0

I had a great experience

STANLEYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DHEERAJ KUMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHIEU K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan W. 
Clasificación:
5.0

I had arranged/reserved a different pickup location near my home. At 7am the day of pickup, I received a voicemail from that location advising they did not have a trailer available and that they would change to the new location, and to call the original office back. I called at around 7:20am, was routed to the national number with an estimated hold time of 20 minutes. 25 minutes and 411 automated Uhaul commercials later, I hung up. I tried again around 8:15am, same experience. It was very frustrating. In the end, I took a chance that the trailer would be available (the impression I had was that I needed to verify the new location) and everything worked out fine. Service was quick, friendly and I was on my way. I've used the location (original) many times over the years and enjoy working with them. I understand things can come up and perhaps I should have assumed all would be fine, but extended hold times when no one ever picked up, when the reservation has changed the day of pickup was not reassuring at all.

Timothy O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gage C. 
Clasificación:
5.0

Gracias

Mahendra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul O. 
Clasificación:
1.0

I dont understand why, but i had to pay 3 times. I paid online to reserve my trailer, i paid again to pick up the trailer, and then paid to drop it off. I was quoted $50ish for the rental and ended up paying $125. Not happy.

Tiasean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTT JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE MARIE R.  |  First Impressions 
Clasificación:
5.0

Nothing it was a real pleasure at this location.

Matthew T. 
Clasificación:
5.0

The truck it self was not great, but it did the job. The staff in colonie was fantastic though. The pick up and drop off was incredibly easy! Absolutely perfect customer service. It was the first time that I used uhaul to move a few things (normally I would try to get a friend to let me use a truck). I will use this location again and again in the future.

Diane T. 
Clasificación:
5.0

n/a

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrystal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbur C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

I've used this store numerous time and always a pleasure!!

Melissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy A. 
Clasificación:
5.0

You guys are doing a great job!!

JESUSA M. 
Clasificación:
5.0

More help with arriving at costs to replaced used fuel. I went 12 miles. It did not look like the fuel needle moved at all. But I put $5 in. I felt I really didn't have to. You need a system to accurately state how much fuel needs to be replaced. Secondly, you need another step on the driver side of the truck. I have bad knees arthritis and was really in shock there was no assistive device like another step to get from the ground into the drivers seat. A lot of the population is aging and we have stiff joints and can not jump on and out of these trucks. Why can you include a detachment step or another device? I'm luckily I got out of the truck without breaking my ankle.

MARYTHERESA B. 
Clasificación:
2.0

What happened to customer service

DOUGLASL S. 
Clasificación:
4.0

Make sure vehicles are suitable for driving safe. The steering on our vehicle was very lose which made it hard to steer.

TANYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPHRAYMOND JR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

The windshield and mirrors were filthy. Since we have had nice weather this week, I expected they would have been cleaned for the sake of safety. Also, I didn't appreciate picking up the vehicle with just 1/4 tank of fuel. I expected to receive a truck with a full tank and for me to return it full. Otherwise, everyone I encountered was very pleasant and helpful.

DAVIDMICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H.  |  Overall Experience 
Clasificación:
5.0

We rented a dozen blankets, and only got 6, when we told the representative, he corrected everything without issue. Great Experience

JAMES JR A. 
Clasificación:
5.0

Not charging on my card the balance of moving bill? Why is this a must?

VINCENTLUIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Penny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herb S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRYR S. 
Clasificación:
5.0

The truck was well maintained. Thanks

PETERROMAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard D. 
Clasificación:
4.0

Friendly, helpful experience.

George V. 
Clasificación:
5.0

Staff was very attentive, they got in and out very fast

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA L. 
Clasificación:
5.0

We love how you are doing a rental car-style return, where you meet us at the truck and check us out with your phone. Hassle-free! The employees at this location were also very friendly and helpful. It's the best experience I've ever had at a UHaul.

Brian S. 
Clasificación:
5.0

·Gas credits · Drive over 180 miles & receive 10 miles Free on your next trip. ...Lol....overall it was great & convenient including the helpful charismatic staff! Thank you for being available!

HASHIRIBN-KHAALI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAthy R. 
Clasificación:
5.0

The gentleman at the counter that helped me was fantastic and extremely helpful. I believe his name was Justin and when I had trouble with checking in with app he stepped right in and checked me in. Wonderful employee.

Joann C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melekneshe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell G. 
Clasificación:
5.0

This was my second rental at this location within a month. You staff did an excellent job. The vehicles were in tip-top condition with no issues. One was brand new! Uhaul's prices were much lower than the local competitors too.

THOMAS D M. 
Clasificación:
5.0

Great customer service will come again

Marcus F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY HOLLIS Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEYG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

found the log in on phone too complicated, too many steps and I had to go in anyway!!!!

Diane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYLOUIS A. 
Clasificación:
1.0

What can you do to improve for the next customer? How about wear a mask and sanitize the vehicles between rentals? I was appalled that not a single employee was wearing a face covering either of the two days I stopped by this location. Absolutely disgusted by the selfishness and stupidity. Shame on you.

TARA NICOLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSIAHMICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P. 
Clasificación:
5.0

These guys were very quick to get me on my way, and very eager to help out. They happily answered my questions and got me tgg he e answers quickly. I definitely appreciate it!

Charles P. 
Clasificación:
4.0

Service was friendly and quick. I'd used the location a number of times previously and have always had a good experience.

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
4.0

Check in/check out went quickly & seamlessly. Happy customer.

geo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence H. T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAYEDKHALID A. 
Clasificación:
5.0

I had a significant problem making the reservation on the website. I made it to rent from a convenient location and it appeared to be all set up. Fortunately I called the next day to confirm and the person said well we can't guarantee the vehicle will be available because it's being used by UPS and they might not have it back when you reserved it for. The website reservation gave no indication of that. So they transferred me to a nearby U-Haul location but it turned out they had actually transferred me to the national reservation line who couldn't tell if the second location had the vehicle I needed. So I finally looked up the phone number of the second location, called them directly, and everything went well from there.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric V. 
Clasificación:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL ANDREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mildred R. 
Clasificación:
5.0

Location was great with short pickup notice. Jason and the other gentleman were very helpful.

Richard B. 
Clasificación:
4.0

Thanks for the easy process

Mike D. 
Clasificación:
5.0

masks!

NATHANJ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim D. 
Clasificación:
5.0

The service at this location is always exceptional. Transactions are concise and quick, and employees are polite and helpful. A big shout out to Jason, who was very professional and accommodating.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey W. 
Clasificación:
5.0

No improvement needed that I could see I was waited on quick and professionally and the return was the same I called in my reservation and the woman on the phone was very knowledgeable and polite , overall great experience.

JIM H. 
Clasificación:
1.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol C. 
Clasificación:
5.0

My experience was made easy as the staff was very knowledgeable and professional. Compliments go to the employees.

JAMESWILLIAM JR H. 
Clasificación:
5.0

Not sure how or if this location needs improving. It seems to be very well run w/a very dedicated staff.

THOMASD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b.  |  First Impressions 
Clasificación:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016.  Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M.  |  Overall Experience 
Clasificación:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b.  |  First Impressions 
Clasificación:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R.  |  Overall Experience 
Clasificación:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M.  |  First Impressions 
Clasificación:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n.  |  Overall Experience 
Clasificación:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Clasificación:
4.0

Everything was good but it was expensive.

Mehread M.  |  Overall Experience 
Clasificación:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M.  |  First Impressions 
Clasificación:
5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Jeffrey L.  |  First Impressions 
Clasificación:
3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J.  |  Overall Experience 
Clasificación:
3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

RAY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G.  |  Overall Experience 
Clasificación:
4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Dana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C.  |  Overall Experience 
Clasificación:
5.0

Always helpful with any of my needs

Linda L.  |  Overall Experience 
Clasificación:
5.0

Clean and very hospitable storage.

CORTLAND B.  |  First Impressions 
Clasificación:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l.  |  First Impressions 
Clasificación:
5.0

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Ryan A.  |  First Impressions 
Clasificación:
5.0

Great Service

Raquel C.  |  First Impressions 
Clasificación:
5.0

I was very happy with the moving company and storage the workers were very friendly

Nerva h.  |  Overall Experience 
Clasificación:
5.0

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

alexander P.  |  Overall Experience 
Clasificación:
5.0

Good job

mark e.  |  Overall Experience 
Clasificación:
4.0

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

alexander P.  |  First Impressions 
Clasificación:
4.0

Good experience

Linda K.  |  First Impressions 
Clasificación:
1.0

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

david m.  |  First Impressions 
Clasificación:
4.0

Good job

mark e.  |  First Impressions 
Clasificación:
5.0

convenient, easy & quick, thanks. Jo

jo s.  |  First Impressions 
Clasificación:
5.0

The staff were extremely professional, quick to respond and assist, and very friendly.

pam f.  |  First Impressions 
Clasificación:
4.0

ok

James D.  |  Overall Experience 
Clasificación:
5.0

Great service always courteous

BRENDA M.  |  Overall Experience 
Clasificación:
4.0

The staff are friendly and courteous.

Kenya M.  |  Overall Experience 
Clasificación:
5.0

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Michael G.  |  Overall Experience 
Clasificación:
5.0

Always polite, friendly and helpful. Storage location was clean.

Kirsten J.  |  Overall Experience 
Clasificación:
4.0

I had no issues.

DUVERNEY D.  |  Overall Experience 
Clasificación:
4.0

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

chris m.  |  Overall Experience 
Clasificación:
5.0

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Christopher G.  |  Overall Experience 
Clasificación:
1.0

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Rebecca F.  |  Overall Experience 
Clasificación:
4.0

Na

Julien W.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly and helpful :)

Karen B G. | Reservación
Clasificación:
2.0

Would not recommend because price increased 2x in over a year

Mary k.  |  Overall Experience 
Clasificación:
4.0

Great job

Israel M.  |  Overall Experience 
Clasificación:
1.0

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

Greg K.  |  Overall Experience 
Clasificación:
5.0

i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon

HERMAN M.  |  Overall Experience 
Clasificación:
5.0

Positive experience from start to finish. Gracias.

Diane S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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