Customer Reviews for U-Haul Moving & Storage of Colonie

6,810 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5, East of Lisha Kill Rd.)

(518) 456-7514

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5, East of Lisha Kill Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person who checked us in was wonderful.

JENNIFERLYN S  |  Online Move In 
Rating:
5.0

Superb!

Ward D 
Rating:
5.0

I was very impressed by Jason Phillips. He was very thorough, positive, and provided excellent customer service. He was patient and both listened to and answered all of my. questions. He’s a credit to U-Haul.

William P 
Rating:
5.0

Installation of the hitch took about 30 minutes. Price for the hitch and installation was very fair. Staff couldn't have been nicer! And to think that I considered installing it myself. Would definitely recommend U-Haul for installation.

Paul S 
Rating:
5.0

The only problem was I did not receive a receipt for my final payment so I could keep track of my checking account balance. Thank you very much for being able to use a great vehicle.

LILI K 
Rating:
5.0

Le. Agradezco Mucho. Todo. Esta. Bueno. Y. Rápido.

Alfred L 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

leona b 
Rating:
5.0

Customer did not leave a comment.

Wayne F 
Rating:
5.0

Customer did not leave a comment.

Kathleen M 
Rating:
4.0

Customer did not leave a comment.

W J 
Rating:
5.0

Customer did not leave a comment.

Edward G 
Rating:
4.0

Installation was great! Issue was only one person available to check out customers; LONG line.

MAX M 
Rating:
5.0

Customer did not leave a comment.

Brittany E 
Rating:
5.0

Retrieved car car dolly was very easy to use will use again

ROY R 
Rating:
5.0

Everything is great at this location. Wayne and Jason always offer up excellent customer service.

Matthew T 
Rating:
5.0

Wayne & Shawn were excellent, but the computers were down and the backup wasn't working either. They tried and tried to get into my contract for 45min. I contacted the district manager and they were able to get me on my way. I think all of your stores should keep some of the old three part/carbon contracts you used to use years ago for just these situations where technology fails. We got the furniture to my daughter just fine, though later than ideal. Again, personel were all excellent, including Tyler at drop-off in Rhode Island, I just think you should have the paper contract option available as a fall back.

thomas c 
Rating:
5.0

Thanks for the fast and friendly service!

Darrell W 
Rating:
5.0

Everything was excellent

Tonia R 
Rating:
5.0

The computer system was down due to a local power outage and Shawn did an excellent job over coming the adversity getting us registered with his phone. 👍🏻. Trailer was swept out but exterior was covered with road grime and had numerous dents, broken / repaired lights, and mismatched tires. It is what it is for a rental - typical UHaul rental. LOL

Kern S 
Rating:
5.0

Customer did not leave a comment.

Gina C 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Service was friendly and efficient. Process took less than 30 minutes.

Stuart K 
Rating:
5.0

Without a doubt the best experience! Knowledgeable and fast! Had a hitch installed on my Toyota rav 4.

JASON M 
Rating:
5.0

Customer did not leave a comment.

Paul T 
Rating:
5.0

Make sure that the customer gets all of the extra add-ons that they pay for. I paid for two bags of furniture pads, but never got them. I figured they’d be in the truck, but maybe I needed to grab them in the way out when I picked the truck up. Better clarity on how that works would make the experience just that much better

Mitch B 
Rating:
4.0

Set it up to do everything over the app. Smooth sailing until I unlocked the lock box. No keys in the lock box. I went inside and the guys were helpful and got my keys. If it was after hours though, I would have been screwed. The only issue I have with this specific location is the lack of customer parking, as well as room for trucks that are dropped off. The lot isn’t big enough and the truck drop-off is in the worst place. 2 trucks were left where they were supposed to be left, and it nearly blocks the entrance. Should reconfigure that lot.

Jeffrey S 
Rating:
5.0

Good all around

STACEY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

Customer did not leave a comment.

nabis m 
Rating:
5.0

Customer did not leave a comment.

Marc S 
Rating:
5.0

Customer did not leave a comment.

Thomas P 
Rating:
5.0

Great customer se

Gina C 
Rating:
5.0

Everything went very well. Technician (John) was very professional and helpful. Job was completed in a timely manner.

WENDY F 
Rating:
3.0

Customer did not leave a comment.

Gregory P 
Rating:
5.0

Nothing- excellent, timely service, techs were knowledgeable and professional.

Jennifer C 
Rating:
4.0

I have been going to this Iocation for over 20 years, always great service.

dennis g 
Rating:
5.0

Fast and knowledge customer service.

JANICA N 
Rating:
5.0

Customer did not leave a comment.

Joshua K 
Rating:
5.0

Customer did not leave a comment.

SHERRY R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakara c  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous.

Wanda C 
Rating:
5.0

The driver's side sun visor is very loose. It still functions, but probably should be replaced soon. I had no difficulties driving this 26 foot truck. Thank you for being there when I needed it. Ken

Kenneth S 
Rating:
5.0

Will Come Again! Kc

KIm C 
Rating:
5.0

Customer did not leave a comment.

Nich S 
Rating:
5.0

Customer did not leave a comment.

donna m 
Rating:
5.0

Customer did not leave a comment.

Amy C 
Rating:
5.0

Staff was very pleasant. Very helpful

Robert M 
Rating:
5.0

Thank you all for your service and the Help as well Ms Wright

SHERYL W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ganesh M 
Rating:
5.0

Customer did not leave a comment.

Diane O 
Rating:
5.0

Very efficient and great customer service - don't change a thing.

Gina C 
Rating:
5.0

Customer did not leave a comment.

EDWARDP M 
Rating:
5.0

Fast and courteous

ANNA M 
Rating:
5.0

Everything was fine. They were ready for me at the time of the appointment and the service took no longer than what I was told. All in all a positive experience. Well maybe put out coffee for customers!

Willam N 
Rating:
3.0

Overall for my first time rental the process was very easy, speedy and well done. During the process in store, I would say customer service could be worked on some. The employee handling the initial paperwork and payment seemed a bit rough around the edges, however the employee hooking up the equipment and ultimately there for the return as well felt more approachable and friendlier. Overall though it was a decent experience.

Dexter B 
Rating:
5.0

I dealt with Mike Addy at the sales counter and John was the hitch installer. Both were friendly and professional. My appointment and payment was made online. Installation date was February 16th 2024 at 7 a.m. Upon arrival I was advised that there was also a removal fee involved. This was not a part of the online processing which I had already completed. Felt like a “hidden fee” that should’ve been disclosed during the online appointment. The employees were great but this “hidden fee” will prevent me from recommending u haul to others unless I make them aware of it first

Jeffrey V 
Rating:
5.0

Customer did not leave a comment.

steven h 
Rating:
3.0

Made reservation in advance for truck to be picked up at Fuller Rd location and be dropped of at colonie location and I also wanted the storage 5/10 that was included in my reservation. Since I had to find last min source to put my storage belongings after my move I needed a few extra hours and to think with all the inconvenience that I could get some sorta discount for the extra hours. No one has gotten back to me. So guess next move I will not be choosing U-Haul

Ella B 
Rating:
5.0

a++++++ Service. Accommodating and patient with a TBI/PTSD disabled person. Excellent customer service and communication. Thanks.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Christine B 
Rating:
5.0

Good

john b 
Rating:
5.0

Thanks your for your patience

joseph r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette P 
Rating:
5.0

Quick polite professional

jon e 
Rating:
5.0

Customer did not leave a comment.

Gina C 
Rating:
5.0

Customer did not leave a comment.

david a 
Rating:
5.0

Customer did not leave a comment.

Samuel D 
Rating:
5.0

All good

Dan S 
Rating:
5.0

Nothing

NATASHA C 
Rating:
5.0

Courteous and friendly. Did a great job. No issues

jeff M 
Rating:
4.0

Customer did not leave a comment.

brenda l 
Rating:
5.0

All is okay except that I have to return to get the pin and clip. I thought that the pin would be in the receiver, but it wasn't. I didn't p/u the vehicle. No big deal I live only 1 mile from the service point.

John K 
Rating:
5.0

John was great. Definitely recommend!

Ross L 
Rating:
4.0

Customer did not leave a comment.

Dinesh J 
Rating:
5.0

Customer did not leave a comment.

Tina B 
Rating:
5.0

Customer did not leave a comment.

kathleen s 
Rating:
5.0

Great staff and availability of trucks.

Gina C 
Rating:
5.0

The exterior of the vehicle was very dirty, was very surprised it was that dirty with a vehicle that only had 2274 miles on it. Inside of vehicle was clean.

kennth m 
Rating:
5.0

Excellent service

Fred F 
Rating:
5.0

Outstanding service very fast and great customer service

Tom G 
Rating:
5.0

Everything was as promised. Van was clean and ready at pick up time, check in was quick and easy, return was the same. Staff was friendly and helpful. I recommend this location to everyone!

Timothy M 
Rating:
5.0

Great job. Very professional.

Rick T 
Rating:
5.0

Customer service spectacular

Richard L 
Rating:
5.0

Customer did not leave a comment.

Marianne S 
Rating:
3.0

Customer did not leave a comment.

Shahzaib K 
Rating:
5.0

A very pleasant surprise to be treated with respect, and the owner was incredibly knowledgeable about every process. Very efficient and extremely nice to deal with!

John R 
Rating:
5.0

Great service

Anthony D 
Rating:
3.0

The vehicle was obviously smoking prior for a long time The smell of cigar smoke was overwhelming whomever used it prior was obviously immensely strong cigarette smoker I'd be asthmatic this was in triggered from me medically

douglas h 
Rating:
5.0

Very helpful employees.

vince n 
Rating:
4.0

I had a overall good experience but my truck was locked and I had to call and wait for roadside to come unlock it and they were unable to do it so thank god my boyfriend got the the door open. But this set us back awhile.

Chelsea W 
Rating:
1.0

I was quoted a price for my trailer hitch install by your main hub people. But then I definitely just paid more….. the technician came out of the back to show me how he wanted to wire it and told me that it would be easier if we on did a 12 V plug in the back of my van instead of wiring it all the way to the front.. he did not give me any other choices, and he really didn’t want to do it the ““ the hard way. So he lightly pressured me into doing the 12 V and removing it…. So now I paid extra for a job that made it easier for him. Highly disappointed.

PETER V 
Rating:
3.0

Where is the drop box?

justin a 
Rating:
5.0

My only disappointment was that there was a U-Haul dealer 5 minutes from our destination in Watervliet, NY and we needed to return this trailer to another dealer 20 minutes away.

Stanley W 
Rating:
5.0

Customer did not leave a comment.

ALSTON C 
Rating:
5.0

Customer did not leave a comment.

DOMINIC A 
Rating:
4.0

Your customers service was outstanding the person that took care of me was spot on.

William H 
Rating:
5.0

Customer did not leave a comment.

Cong X 
Rating:
3.0

Dog hair all over in the cab of the van

ANDREWS B 
Rating:
5.0

This location is now the only place I will go for u haul rental, the staff here are the best I’ve come across. Keep it up

Simon P 
Rating:
5.0

Customer did not leave a comment.

ALAN C 
Rating:
4.0

They were missing one small part, and being as I set up the install a few weeks in advance, it would make sense to have checked and had that part in. But overall, great service and efficient install time.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
4.0

I did not realize that I was charged 569.78 and the 179.28 until I recieved my credit card bill. When I dropped off the truck I thought I was only being charged the 179.28. I called in to dispute the charges and spoke to Jill in customer service.

Darlene R 
Rating:
5.0

Everything went perfect , no issues at all , TY !

Tracy F 
Rating:
4.0

Customer did not leave a comment.

Justin M 
Rating:
1.0

I lost a lot of stuff due to a rodent infestation in the unit. I filed a claim and hopefully ill get reimbursed.

RACHELLE J  |  Overall Experience 
Rating:
1.0

The fact that i was told 24hr acces to my storage and this facility only had till 10pm access was disappointed at 8:30pm no access to my storage room was not accessable for me to use. I had to have a refund and i was charged for a vehicle and miliage that 13 miles from my house 4 times back and forth to your facility i was charged. Extremely disappointed and still charged $108 for the vehicle. Next time stop advertising one thing and the next day its another story. They never had told me anything.

erika w  |  First Impressions 
Rating:
5.0

Everyone was super nice kind and friendly. I'm glad I choose this uhaul storage during my transition of relocating. Highly recommended staff Is top tier 👌

Jaquesha W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique B  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Carly P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  Overall Experience 
Rating:
4.0

Nice poop droppings all over furniture in the unit had to throw most of it out because of it. That was disgusting

ed b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores a  |  Overall Experience 
Rating:
5.0

Need bigger units.Also wider enterance and exit

MJ F  |  Overall Experience 
Rating:
5.0

Manager was very helpful and friendly

Angela S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alfred S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyson d  |  First Impressions 
Rating:
4.0

Takes too long to get refund

TONY L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANEL W  |  Overall Experience 
Rating:
1.0

There were mice all over my things

Latizza D  |  Overall Experience 
Rating:
5.0

Very knowledgeable, and helpful staff. Made everything easy. Will definitely recommend and return for future rentals.

james g  |  First Impressions 
Rating:
5.0

Yes the employees at UHaul were very nice and very helpful from the time i had Storage and when i ended Storage...i would recommend anyone to UHAUL...

Mazarine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jay s  |  Overall Experience 
Rating:
5.0

I thouroghly enjoyed my experience with all the employees at U-HAUL from start to finish and if I had to use them again there would be no hesitation

Yaphet B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B  |  Overall Experience 
Rating:
5.0

It was a great experience being able to pickup a uhaul truck and secure storage unit all at one location. Made moving so much easier. I would highly recommend this option to anyone in need of these services.

Stephen O  |  First Impressions 
Rating:
5.0

Great service

Daniel E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil C  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowladgable

Jarrod M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth P  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Stephen B  |  First Impressions 
Rating:
5.0

my storage experience was excellent

randy D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew M  |  Overall Experience 
Rating:
5.0

Thank you

Ginalucia T  |  Overall Experience 
Rating:
2.0

Staff didn’t seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.

jasmine b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JESSE D  |  First Impressions 
Rating:
5.0

The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James

James H  |  First Impressions 
Rating:
4.0

As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too.😁😁😁 Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.😍😍😍

Irina M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nur b  |  First Impressions 
Rating:
4.0

I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.

Joann R  |  Overall Experience 
Rating:
5.0

The staff member who checked me in was professional,friendly and made the check in process simple and smooth.

Philip F  |  First Impressions 
Rating:
5.0

Great staff and very accommodating!

ITG B  |  Overall Experience 
Rating:
4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Irina M  |  First Impressions 
Rating:
1.0

I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised

Matthew A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie l  |  Overall Experience 
Rating:
4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Matthew B  |  Overall Experience 
Rating:
4.0

They were great. Things went very smoothly.

SAMUEL A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenene P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T  |  First Impressions 
Rating:
5.0

Great service

caman m  |  First Impressions 
Rating:
5.0

Very Pleased With The Service I Received.

Jean B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carly p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc P  |  Overall Experience 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S  |  First Impressions 
Rating:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M  |  First Impressions 
Rating:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan K  |  First Impressions 
Rating:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S  |  Overall Experience 
Rating:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b  |  First Impressions 
Rating:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M  |  Overall Experience 
Rating:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b  |  First Impressions 
Rating:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R  |  Overall Experience 
Rating:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M  |  First Impressions 
Rating:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n  |  Overall Experience 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L  |  Online Move In 
Rating:
4.0

Everything was good but it was expensive.

Mehread M  |  Overall Experience 
Rating:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M  |  First Impressions 
Rating:
5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Jeffrey L  |  First Impressions 
Rating:
3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J  |  Overall Experience 
Rating:
3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

RAY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G  |  Overall Experience 
Rating:
4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Dana W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raquel C  |  Overall Experience 
Rating:
5.0

Always helpful with any of my needs

Linda L  |  Overall Experience 
Rating:
5.0

Clean and very hospitable storage.

CORTLAND B  |  First Impressions 
Rating: