Customer Reviews for U-Haul Moving & Storage of Clarksville

3812 comentarios

712 Providence Blvd   Clarksville, TN 37042
(@ Peachers Mill Rd)

(931) 647-8028

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(931) 647-8028

712 Providence Blvd
Clarksville, TN 37042
(@ Peachers Mill Rd)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Antionette R. 
Clasificación:
3.0

Staff didn't check the truck for readiness to rent. Power points were inoperable and brakes weren't working properly, felt like only front brakes were working..

Jason G. 
Clasificación:
5.0

Excellent customer services..

Richard G.  |  First Impressions 
Clasificación:
5.0

This is THE BEST place to get a rental and exceptional help!

yvonne R. 
Clasificación:
2.0

Get more help at this location - When I arrived the lady at the desk said that she could not help me because she was only the janitor. After waiting 10 min she said she would see if she could find the worker who was running the fork lift. The janitor came back after five minutes and said she would lady would be in shortly. After another fifteen minutes, I went to look for her and told her I had been there waiting for 30 min. She eventually came in. I was the only person in line and it took over 45 min to be helped.

CODY JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
3.0

The truck inside did not look like it had been wiped down the seats had something looks like had been spilled. The agent just handed me the paper work and walked away. Never explained anything.

Yvette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sholandia O. 
Clasificación:
2.0

Reduce your company's accepted autism level of employees

Nathaniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Nothing. Everything went fine

RUBY W. 
Clasificación:
4.0

Had to wait quite awhile as the owner was the only one there. He said no one showed up. He did make it right though

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL O. 
Clasificación:
5.0

Almost perfect except padlocks not properly working...

TYRONE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candus J. 
Clasificación:
5.0

David was very helpful during the whole process. All the staff at this location are amazing. Me and my family really appreciate the extra steps they take from your uhaul staff. We will recommend them to our friends and neighbors. Very satisfied customer!!! Thanks again Joe Garcia

Joseph G. 
Clasificación:
5.0

They charged me for insurance that I opted out of... but otherwise great experience.

Samantha F. 
Clasificación:
5.0

Help the customer that you are waiting on first before trying to help the other 2 guys that have a question with the people they are helping

DAVIS P. 
Clasificación:
5.0

Great service. They took care of all my needs.

Dennis R. 
Clasificación:
5.0

workers were accommodating when the piece of equipment i rented had not been returned got me in equal piece of equipment that suited my needs. definitely recommend this location to anyone

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice W. 
Clasificación:
1.0

Associate did not know the correct information the trailer. I reserved a 4x8 tailgate trailer. When I pointed out that there was a 4x8 at the front of the lot, I was told "No, those are motorcycle trailers & too narrow. He also said that a 5x9 would be too narrow." I needed 42in & went to measure. There was 57in of clearance. I paid $10 more for the 5X9. Upon returning the trailer, I checked the 4x8 & measured 45in of clearance. That trailer would have worked fine for $10 less.

Virgil L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

courtney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATELYNN C. 
Clasificación:
5.0

ND

johnny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE H. 
Clasificación:
3.0

The location was fine...but I wouldn't recommend U-Haul to "a friend".

Ronald C. 
Clasificación:
5.0

Only spoke to the receiving attendants briefly...both were cordial.

Paul F. 
Clasificación:
5.0

Very friendly lady, good location

WILLIAM B. 
Clasificación:
4.0

Employee was very polite and got me in and out quickly. If I need another rental I will definitely use this location again.

Denise P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C.  |  Overall Experience 
Clasificación:
5.0

Very easy transaction

Angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roshone L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAKEIA R. 
Clasificación:
5.0

The location Manager, David, went above and beyond in helping us get set up with the 20ft truck and the car hauler. I wish we had more David's in the world!!!!!!!

jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

The stuff was so rude

Cheyenne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

customer service great

SONYA R. 
Clasificación:
5.0

From the general manager on down to employee were extremely polite and helpful.

RAYMOND H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY E. 
Clasificación:
1.0

Don't take unauthorized money out of someone's account

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA D. 
Clasificación:
5.0

Could not find the drop box for return of key

CHARLIE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATELYN K. 
Clasificación:
5.0

Very helpful. Thank you soooo much!!!!

Daniele P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANIEA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toccarra Edwards E. 
Clasificación:
1.0

I arrived at 10:10am for my reservation to pick up a 15" truck. Location was understaffed and I waited as patiently as I could, in line. Monique was very "rude", not only to me, but with everyone... Finally when we were done with the reservation stuff, She gave me a truck that was slightly crashed with a gash in tire, then switched me to a different wrong truck finally after 3 attempts got my truck. Then She sent me to a far drop off location on purpose so I'd have to pay extra miles... I will never go to this location, so disorganized, rude and uncaring!

Cathy A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erich E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte E. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEPH T. 
Clasificación:
4.0

Keep doing what you' re doing...

Herbert J. 
Clasificación:
2.0

Better friendly customer service

SHAQUILLE P. 
Clasificación:
5.0

Everything was great wonderful costumer service

Angel S. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAIME P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Samir H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dena A. 
Clasificación:
5.0

Keep doing what you're doing...

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake W. 
Clasificación:
4.0

App is difficult to use, won't let me check in online or do the drop off online

Vickie H. 
Clasificación:
5.0

I came back with a lot more gas than what was in it and am extremely unhappy that doesn't get factored in to the price or get refunded. 60 gallon tank is very expensive

Cheyenne D. 
Clasificación:
1.0

Terrible customer service and my ubox was late and practically lost. Had to call dispatcher line only to be transferred 4 times to different people who couldn't help me simply locate my ubox.

Vyanna C. 
Clasificación:
5.0

In and out quickly. The van was in great shape. Nice people

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R. 
Clasificación:
5.0

Real pros at both locations thank you.

KEVIN E. 
Clasificación:
5.0

No improvement. Your employees at this location was great and above-average

Gwendolyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viola B. 
Clasificación:
5.0

I have rented here for years for all kinds of units and uses. The manager at this location is your top dog performer I know for sure. Since she's been at this store you have had the best leader in a large area of your company. She makes this store what it is. Top notch

Scott J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA H. 
Clasificación:
5.0

I did have a problem with check-in. It was late at night and dark and the person with me turned in the key too early. Therefore I wasn't able to verify the mileage or gas fillup. I did fillup before I returned the vehicle. There should be some way to redeem yourself after an honest mistake. You all can figure that outðŸ' Sincerely, Evelyn

EVELYN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SABRINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel O. 
Clasificación:
3.0

Back break lights did not work also with the turn signals. Wind shed wipers did not work. All witch are there for safety. There was no gas in the truck. Almost did not make it to the gas station. Ask for some type of compensation for not having the lights for wind sheds wipers not working and they did not even hesatate to say no.

TYLOR B. 
Clasificación:
5.0

David Harrison was great. Easily one of the best customer service reps I've dealt with in the last 10 years. He went above and beyond to make sure my reservations were accurate after the website (I had made online reservations) deleted one of them. I would say he is a great asset to your team. People like that don't come around too often so to answer your question of “what you can do to improve...” I would say get more people onboard like David and make sure you take care of them cause they'll take care of your customers.

Erick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dweese M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Fredrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRENCE M. 
Clasificación:
3.0

I rented the same trailer for $33 for 24 hrs on Wilma Rudolph the week prior. Not sure why here it's $10 more almost. It's in a rougher part of town. I'll return to Wilma Rudolph for future rentals

JOSEPH E. 
Clasificación:
5.0

This drop off location was perfect. It had a clearly marked pull up and drop off lanes, the owner took care of disconnecting the trailer, asked me about my experience and how the trailer was. I was in and out in no time. The trailer was actually very good, everything worked and nothing leaked.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

Very Nice and Helpful Employees ! Should be given a Raise !

Jalen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

The Uhaul is superior. They provided me with a clean truck and communicated with me and provided what I needed.

joan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alysa b.  |  Overall Experience 
Clasificación:
5.0

Always friendly and service is always top notch

Lillian M.  |  Overall Experience 
Clasificación:
5.0

Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.

brian h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

starlet f.  |  Overall Experience 
Clasificación:
5.0

This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.

latasha h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristen A.  |  Overall Experience 
Clasificación:
5.0

This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.

Desiree D.  |  Overall Experience 
Clasificación:
2.0

Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.

Christine C.  |  Overall Experience 
Clasificación:
3.0

Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.

Michelle P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
5.0

I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.

Sonya B.  |  Overall Experience 
Clasificación:
1.0

The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.

DANIEL S.  |  Overall Experience 
Clasificación:
5.0

Very clean and affordable

KIT W.  |  First Impressions 
Clasificación:
5.0

Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.

Desiree D.  |  First Impressions 
Clasificación:
3.0

I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.

Mary s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josiah P.  |  Overall Experience 
Clasificación:
5.0

No comment.

Josiah P.  |  First Impressions 
Clasificación:
5.0

If needed again I will use this company

reginald w.  |  Overall Experience 
Clasificación:
3.0

Good stuff. Thank you.

james J.  |  Overall Experience 
Clasificación:
3.0

Need to work on there customer service matter. Smile more more friendlier.

Michelle B.  |  First Impressions 
Clasificación:
5.0

quick & fast good service

shantoya l.  |  First Impressions 
Clasificación:
5.0

Great Service

SHAWN D.  |  Overall Experience 
Clasificación:
5.0

Very nice place.

jerry p.  |  Overall Experience 
Clasificación:
5.0

Perfect !!!!

QUINN T.  |  First Impressions 
Clasificación:
5.0

Great Customer Service Group

SHAWN D.  |  First Impressions 
Clasificación:
5.0

Great team good services

paul m.  |  Overall Experience 
Clasificación:
5.0

Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

paul m.  |  First Impressions 
Clasificación:
3.0

My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

elizabeith l.  |  Overall Experience 
Clasificación:
1.0

It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

Melissa M.  |  First Impressions 
Clasificación:
5.0

Great customer service. Friendly staff. Helpful with all of my needs.

JEREMY W.  |  Overall Experience 
Clasificación:
4.0

quick service, easy to access with sign in

robbert t.  |  First Impressions 
Clasificación:
5.0

Great service. Friendly staff. Helpful and understanding to my situation.

JEREMY W.  |  First Impressions 
Clasificación:
5.0

Professional, diligent and accommodating

Gail H.  |  First Impressions 
Clasificación:
4.0

Great

bonita b.  |  Overall Experience 
Clasificación:
5.0

Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

Patricia S.  |  First Impressions 
Clasificación:
4.0

No comments

Pamela O.  |  Overall Experience 
Clasificación:
3.0

Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Pamela O.  |  First Impressions 
Clasificación:
4.0

Everyone was very helpful and supportive.

Zariayan y.  |  First Impressions 
Clasificación:
5.0

very good

michael d.  |  Overall Experience 
Clasificación:
5.0

excellent service and availability

WILLIAM S.  |  Overall Experience 
Clasificación:
2.0

Ruined all my stuff because of a water leak.

Roman M.  |  Overall Experience 
Clasificación:
5.0

very satisfy

octan b.  |  First Impressions 
Clasificación:
5.0

Outstanding facility!

gloria p.  |  Overall Experience 
Clasificación:
1.0

My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

heather p.  |  Overall Experience 
Clasificación:
5.0

Excellent service and staff was professionals

David S.  |  Overall Experience 
Clasificación:
4.0

Good facility.

KEITH P. | Reservación
Clasificación:
5.0

The staff here was awesome, they really helped me out when I was in a tight spot.

william m.  |  Overall Experience 
Clasificación:
4.0

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

aaron w. | Reservación
Clasificación:
1.0

Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

kolayo n. | Reservación
Clasificación:
4.0

Very secure. Had security cameras all around the building.

Angelica D.  |  Overall Experience 
Clasificación:
5.0

The owner was very sweet.

Sandra M.  |  Overall Experience 
Clasificación:
3.0

Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

tyler s.  |  Overall Experience 
Clasificación:
5.0

We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I've ever had. Something that most places have forgot but not yours

MATT E.  |  Overall Experience 
Clasificación:
2.0

Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

deja p.  |  Overall Experience 
Clasificación:
3.0

Did not use Uhaul storage facility.

Jacquelyn C. | Reservación
Clasificación:
5.0

Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I've experience

lori k.  |  Overall Experience 
Clasificación:
5.0

The service was great, just didn’t like the long waiting time.

erica r.  |  Overall Experience 
Clasificación:
2.0

Unable to speak to staff when u have a issue, was not a good experience

misha b.  |  Overall Experience 
Clasificación:
5.0

Very nice staff . Felt well taken care of .

Mary S.  |  Overall Experience 
Clasificación:
2.0

They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!

Robin N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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