El cliente no dejó un comentario.ELENOR R.
Customer Reviews for U-Haul Moving & Storage of Champion Forest
Houston, TX 77069
(24 hour access - outside units and designated interior halls only)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.albert P.
El cliente no dejó un comentario.Paul S.
General Manager Did a great job! Best overall experiene I have ever had at any u-haul.Matthew S.
Disorganized. Forgot my dolly. Truck leaked water on my stuff.Dyana B.
El cliente no dejó un comentario.Margarita R.
Christina and Damon were very accommodating from setting up the reservation to the return. Very clean facility. Always great to have a good customer service experience. Good Job Christina and Staff.Mark H.
Because UHAUL discriminates against American State Nationals and publicly embarrasses American State Nationals for not being like them an demanding I give up my God given rights to conform to their demands of service, which would remove my constitutional protections.Michael D.
Truck smelled like smoke. The attendant left me waiting alone in office for 20 minutes.Terrance D.
My service advisor - sorry forgot his name - was extremely polite, professional, friendly and helpful.STUART D.
I was very satisfied with everything. No changes neededNorinda G.
The truck smells like smoke, Uhaul should adopt a no smoking policy for their vehicles.Alain B.
Awesome Customer Service!benard R.
El cliente no dejó un comentario.MARIO M.
El cliente no dejó un comentario.Damon W.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Diana F.
El cliente no dejó un comentario.Cesar C.
El cliente no dejó un comentario.Stephanie G.
El cliente no dejó un comentario.Tyler V.
El cliente no dejó un comentario.DARLY LESTEN P.
El cliente no dejó un comentario.Derrese M.
El cliente no dejó un comentario.MARCUS E. | Overall Experience
El cliente no dejó un comentario.KAREN C. | Overall Experience
El cliente no dejó un comentario.AIMEE S. | First Impressions
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Ben M. | First Impressions
El cliente no dejó un comentario.ANTOINETTE D. | Overall Experience
Whole process went smoothly. Attendant was considerate and most helpful. She was really nice to work with. Even the person receiving the truck back was very polite. Would use the service at this location again when the time arises.Joseph J.
I switched to this location because contract competitors that have contracts with uhaul are only concerned about their storage business. They are not properly equipped - one had no blankets. The manager was very professional.MICHAEL R.
Good service thank youCharles W. | First Impressions
Everything was great!JOLENE B.
Awesome customer service. Store scheduled to Open at 9 am. Associate arrived late with no apology. Obviously half asleep or hungover. I text GM which she read what happened- never text back to apologize or attempt to fix situation. General manager standing outside on personal phone call when arrived to return. Keep me waiting inside for 5 min while she finished call. I anticipated a detailed receipt showing the discount and promised refund but only received a summary bill which I do not believe the discounts were taken.Eric H.
El cliente no dejó un comentario.Kalyani N.
Have the equipment that is reserved on site for the reservation. None of the equipment I reserved was there. That made the move take longer than expected.Teshia T.
No complaints about the drop off.Brianna G.
El cliente no dejó un comentario.JUAN V.
Initial dropoff instructions were for the wrong U-Haul dealer. Could not take the car trailer. Forced to find another U-Haul location.Fredrick S.
El cliente no dejó un comentario.RYAN N.
Ian was SUPER friendly and SUPER helpful! He was very attentive and made me feel like I was the only customer in the office. I appreciated how efficient and knowledgeable he was! Thanks so much!Katharine H.
El cliente no dejó un comentario.KRISTY B.
The young men were attentive and professional. They didn't hesitate to help me. Very pleased with service during the pickup and the return.HENRY D.
Everything was greatDontae S.
El cliente no dejó un comentario.KERRY D. | Overall Experience
Excellent with note... prefered flat carts over the ones that only seem to be good for mattresses... availability on the flat carts seemed limited or they were in other buildings....Catherine I. | Online Move In
El cliente no dejó un comentario.LISA M.
The manager was extremely helpful and informative! Was a very positive experience overall!Sara R.
Superb superior customer service the associate was friendly and attentive and we got in fast and the whole process was easy and quickCurtric H.
El cliente no dejó un comentario.RON G.
I did NOT rent anything from U-HaulSusan S.
El cliente no dejó un comentario.KEISHA J. | Overall Experience
El cliente no dejó un comentario.Erika H.
El cliente no dejó un comentario.JACQUELINE S.
Very convenient and fast service Reservation was quick and easySHELLY A.
this trailer need sweeping out, looks like no one checked it.TIMOTHY R.
The owner/GM was awesome and clear with instruction. No problems and the process was a breeze.Devaney R. | First Impressions
Awesome againBRUCE O.
El cliente no dejó un comentario.jamie g. | Overall Experience
I used the mobile reservation but had to go in and finish inside. The truck was old, sounded like it was not going to make it, the driver side seat belt latche was broken. A dolly was in the cargo space that I did not order and was taking up space I needed. J asked for it to be removed because I needed the space and the attendant said it comes with all trucks. He did remove it after I further explained why I need the space. This was the second location I had to go to to get a truck today The first one on Perry road was closed when I got there, but your web site let me reserve a truck from a closed location. Now I have to figure out how to get a refund from Perry road. The mobile app reservation is painful. Takes a long time and I still have to go inside. The app makes the customer do a the work for both pick up and drop off yet you still have to go inside. Not worth the effort. Over all a very frustrating experience.Brady B.
Explain the return process in detail .April T.
Grat staffhenrietta g. | First Impressions
Was way too expensive, and was injured on their elevator. Currently with legal.GARY R.
No one ever came to help me so after waiting... I used .the app to return the vehicle and left.MICHELLE B.
I love having my item's here, everyone is so friendly and I know the owner's from year's ago, and they are truly amazing and care, about their Consumer's and not worried about taking individuals thing's, for money. Much more success in their future endeavors.shekeitha s. | Overall Experience
El cliente no dejó un comentario.Lori B. | Online Move In
El cliente no dejó un comentario.Ronnie A.
The truck broke down twice while I was driving it. The gas was at 1/4 tank, but paperwork showed a 3/8th tank. Do better; U-Haul this is just terrible. I gave my keys to a representative and asked for a receipt, but he said the computers were down. How do I get my receipt? Maybe someone can call me with my receipt as I need this for my businessDAUMU W.
El cliente no dejó un comentario.PHUOC N.
Good all around experienceTom F. | Overall Experience
Christine is the best 👍BETTIE M.
El cliente no dejó un comentario.Demetria S. | Overall Experience
El cliente no dejó un comentario.ROSA S.
I dropped off outside of normal hours.Marcus S.
I probably will find another company to move with go forward. I received horrible customer service and I am very upset with the service received overallAmber H.
El cliente no dejó un comentario.CRYSTA R.
Thank you, for help me out!!Mark B.
El cliente no dejó un comentario.SERGIO G.
Christina was amazing. She went above and beyond.LISA G.
El cliente no dejó un comentario.DANIELLE P.
Great staff, location, and everything for you4 move, keep it upTHOMAS B.
El cliente no dejó un comentario.Gregory H.
BuenoCARMELO HERNANDE V.
El cliente no dejó un comentario.Roy W.
Big Thank to Christine. She was such a big help during the process..Lucille F. | Overall Experience
Nothing. These folks were great! Highly recommend this location.ROBERT N.
Everything is excellent thanks so muchJIMMY L.
Customer service was awesome.Location perfectCARON A.
No complaints. Christina was a delight. Very friendly and professional. Seems like a hard worker!MARIE B.
El cliente no dejó un comentario.john and janet h. | Overall Experience
El cliente no dejó un comentario.John H.
Everything and the clerk was very helpfulCHRISTINA H.
Excellent customer service from the moment you enter to the moment you return the truck. Will definitely use them again!GLORIA G.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.GREGORY NATHAN H.
El cliente no dejó un comentario.AMANDA M.
El cliente no dejó un comentario.Bruce E.
I appreciate Ian with the help. Respectful and doesn't mind to helpEHTIRAM M.
El cliente no dejó un comentario.jose m. | First Impressions
El cliente no dejó un comentario.WILLIE P. | Overall Experience
This was the first location after multiple other tries that answered my phone call. Customer service was very knowledgeable and very helpful.ANDREW Z.
The manager was friendly, helpful and courteous. However, the 2nd young man was not helpful or friendly at all. I asked him where the truck was to pick it up. He pointed outside and said " To the left". There were others truck park out there. I returned the truck. He did come out and checked it for damage or milage. I had to walk back out to the truck to get the milage. When I asked what my charges would be, he said " I have submitted the charges". How much was it? He gave me the amount. I checked my bank account to see how much was charged, nothing showed. He was help at all.JERRY M.
El cliente no dejó un comentario.Roxanne E.
Location convenient. The owner helped us and she did a great job-very efficientTIMOTHY W.
Convenient location with competent staff. Highly recommendKimberly B.
I was sold a storage unit that was already sold. I came to put my stuff in storage that I paid for but to find out it was someone else's was totally not professionalkristal s. | Overall Experience
Other link expired to soon, didn't get to see the condition of equipmentPatricia T.
Christina was very helpful and pleasant! Nice person I love the way she's alway offer great CSmiracle j. | Overall Experience
Moving can be a hassel. But its important to have the people in charge to be able to communicate clearly with the customer and have a good understanding of what they are doing when they open your case as well as close you out. I want to thank the manager at this location, Christina who was able to resolve the issues that I had. She was very understanding, knowlegable and have excellant communication skills. Also the gentlemen on Sunday that checked me out, that brought the problem to her attention. I am thankful now to know if I rent a truck again, I know that I can keep it 24 hours, and not turn it in that night if I still need it. It gets costly to be told you have to start all over, in which I did, and re rented another truck the next day. Communication is important to the customer. I feel that will improve the business as well as help the benefit the customers in the long run. Thank you so much, ChristinaOLLIE T.
The Employee / Owner of this facility sets the standard for Customer assistance and support. She treated her customers as friends and was always willing to help.DOLORES C. | Overall Experience
El cliente no dejó un comentario.KENNETH S.
Sunday 10/31/2021 l forgot his name very light voice he was very nice and understanding my needs.Deborah W. | First Impressions
The truck could use a little cleaning on the insides as the last users left things sticky. My excellent rating is for the staff. The young gentlemen that worked in there were helpful and had excellent customer service. Especially De'Corian ( I believe that's how his name is spelled) he went above and beyond to answer my many questions and I left equipped with all of the info I needed. Very impressed with the employees at this location.REGINA S.
El cliente no dejó un comentario.Jack V.
El cliente no dejó un comentario.LONGIN G.
El cliente no dejó un comentario.Harry S.
Wonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. FisherTerry F. | First Impressions
El cliente no dejó un comentario.kahsesha R. | Overall Experience
El cliente no dejó un comentario.john H.
In my order I had a list of items that I need and half of the order wasn't available. I wasn't informed before my pickup date and time. Tony the employee suggest to find the items that they didn't have at other U-Haul stores in town. I wasn't going to drive all over town when I needed get my errands finished to get to work. Quick Check out is pointless because the entire process of pickup took over an hour, I was the only customer the entire time in the store. Very Poor Customer Service at this location.Suresh Y.
El cliente no dejó un comentario.Sheila N.
Keep up the great work. Great job.GREGORY M.
El cliente no dejó un comentario.MICHELLE A.
El cliente no dejó un comentario.VENTURA G.
El cliente no dejó un comentario.JIMMY M.
Property should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.Keana O. | Overall Experience
Good customer serviceWilliam W. | First Impressions
Been a customer for a several years now, staff is always helpful.Octaviano G. | Overall Experience
Absolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.Cecilia O. | First Impressions
Christina is super helpful and never disappoints.mujahed d. | Overall Experience
El cliente no dejó un comentario.Courtney B. | Overall Experience
El cliente no dejó un comentario.Brittnay L. | Overall Experience
Christine property manager was awesome big help always returned my calls. I loved the experience overall.josh y. | Overall Experience
El cliente no dejó un comentario.Catrina H. | Overall Experience
El cliente no dejó un comentario.miraya G. | Overall Experience
El cliente no dejó un comentario.dionne b. | First Impressions
El cliente no dejó un comentario.Michael M. | Online Move In
Excellent price for what i needNelson A. | Online Move In
El cliente no dejó un comentario.Michele H. | Overall Experience
El cliente no dejó un comentario.JAKEYA W. | First Impressions
I reserved 2 units last week online. the staff checked me into the 10x20 and then informed me that the 10x15 was not a unit this location even offers. I had to cancel both as they didn't even have anything comparable in size available. Incredibly inconvenient.Sarah S. | Overall Experience
El cliente no dejó un comentario.PAMELA C. | Overall Experience
El cliente no dejó un comentario.FOY L. | First Impressions
El cliente no dejó un comentario.Thomas S. | Overall Experience
El cliente no dejó un comentario.Stan T. | Overall Experience
Your staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 yearsBARBARA P. | First Impressions
El cliente no dejó un comentario.Betty C. | First Impressions
Irene was very nice and helpfulmiracle j. | First Impressions
El cliente no dejó un comentario.CLAUDIA G. | Overall Experience
El cliente no dejó un comentario.ALMA P. | Overall Experience
Christina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Gracias.Stacy G. | First Impressions
El cliente no dejó un comentario.Emmanuel M. | Online Move In
Excellent experience with ChristianaLaura E. | Overall Experience
El cliente no dejó un comentario.Selene I. | Overall Experience
El cliente no dejó un comentario.gary f. | Overall Experience
This has been the worst experience I have ever had after having to drive two hours away and two hours back to get the U-Haul I reserved on my graduation day I’ve been drove eight hours across the state of Texas to find out that the storage I reserved did not have a lock so they sent me to another location those storage or flooded finally the third location 30 minutes from where I’m living did not have my size so I had to get two smaller storage is all the way in different buildings complete horrible customer servicePATRICK C. | First Impressions
El cliente no dejó un comentario.Toshima M. | Overall Experience
El cliente no dejó un comentario.MASON D. | First Impressions
El cliente no dejó un comentario.DIANNE V. | Overall Experience
El cliente no dejó un comentario.Luis B. | Overall Experience
I don’t have a storageDiego M. | Overall Experience
Everyone we communicated with throughout our experience renting here was knowledgeable, helpful and pleasant! De'Corian checked us in and did a great job.Carmen D. | Overall Experience
The day after I got the unit I went back and my code was apparently changed without my permission. Once I got back into my unit there was no light bulb. At the end of the lease I had one hour left to get my stuff out and the storage was closed at 9 pm when the sign says it's open till 10. All and all not a very good storage and I will not be using uhaul storage again.jay g. | Overall Experience
El cliente no dejó un comentario.Helen S. | First Impressions
El cliente no dejó un comentario.Michael B. | First Impressions
I will say this when I first went to rent my space I was treated very rudely and kicked out of your store by the most unkind rude person I've ever met in my life, thank God she's no longer there and I did call corporate. Since not having to deal with her I have encountered several nice people that work there and I've had a good experience . Feel free to contact me at 713-594-5685 thank you my name is Shauna JesseeShauna J. | Overall Experience
Reserved space was told it would only take a few minutes to check in. Instead the staff member couldn't find my reservation and the computer would not set us up. Then code would not work so we waited for over 40 minutes with two moving vans waiting to unload. Final the manager stepped in any we got into the unit.Privacy R. | First Impressions
UHaul was there when I needed storage. The policy that prohibited me from cutting off my lock was tough to the tune of $119 to secure a locksmith, but overall, I rate the establishment Excellent.Shirl M. | Overall Experience
El cliente no dejó un comentario.Willie G. | Overall Experience
El cliente no dejó un comentario.James T. | Overall Experience
El cliente no dejó un comentario.ZACHARY R. | Overall Experience
Customer service is unfriendly and demandingQUINSHAEA J. | Overall Experience
The lady that checked me out was awesomeDevon R. | First Impressions
Amazing customer service- can’t recall her name but each time she provides the best service!!!!!Jamie G. | Overall Experience
The storage units were kept very clean. I couldn't have had a better experience. The staff was Great! Thank all of you for such a wonderful experience again.ELAINE R. | Overall Experience
I had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.Jeanette R. | First Impressions
Was told over the phone that when I booked my trailer that I would get my first month free and I explained that to the associate that helped me yet I still got charged for the first month and that's frustrating. My whole experience with U-Haul has been the worst ever from booking the trailer to the storage. Will never use you all againJamie G. | First Impressions
I was lost, but the employee took care and guided me and made me felt comfortable.My H. | First Impressions
El cliente no dejó un comentario.Rebecca F. | Online Move In
Great Customer Service. Would use UHaul for storage again if needed. Would definitely recommend.Judith C. | Overall Experience
Professional and helpful staff. Clean facility.Sari S. | Overall Experience
Excellent, professional staff. Great clean facility.Sari S. | First Impressions
Convenient location & helpful staffAndrea M. | Overall Experience
El cliente no dejó un comentario.Angelique B. | Overall Experience
El cliente no dejó un comentario.Julian C. | Overall Experience
El cliente no dejó un comentario.dana D. | Overall Experience
El cliente no dejó un comentario.DARRYL F. | Overall Experience
El cliente no dejó un comentario.TARA R. | Overall Experience
Great!!!Brevenando H. | Overall Experience
I enjoyed using this facility very much. The only thing that wasn't perfect in this experience was that I could not access my unit at times that were convenient to me and had to rearrange my schedule.Whitney W. | Overall Experience
Excellent Service and Staff! Special kudos to Cynthia!Santhosh S. | Overall Experience
Courteous staff, however there was a price discrepancy.Simone L. | First Impressions
CYNTHIA was the best Manager I have ever met. She really took her time explaining any showing me around. She also offered me the best deals and helped with the moving in. 5 STARS just for her!!Santhosh S. | First Impressions
Large, clean RV storage facility. Carla and her staff are amazing. Excellant customer service. Very pleased with the rental experience.Judith C. | First Impressions
great customer service quick no hassleRegina J. | First Impressions
Thomas and his trainee were competent, efficient and politeLasherrie E. | First Impressions
I absolutely love it here! Carlia and her staff are amazing! I will recommend everybody to go to this location! Just amazing! brandy w. | Overall Experience
You are the bomb . ComSandra J. | First Impressions
Carla was awesome and her staff was friendly and helpful at all times. I will use this UHaul again for my future storage needs.Dennis G. | Overall Experience
Very satisfiedDale D. | Overall Experience
The staff and facility were excellent!Michael M. | Overall Experience
Very nice well maintained. I kept a unit here for over 15 yearsJOHN C. | Overall Experience
Thank you Yvonne for all of those years of Excellent customer service. DonnaDONNA T. | Overall Experience
great,clean, safe facility and friendly staff.Geetha R. | Overall Experience
Very clean and well maintained facility.LAURA P. | Overall Experience
The front desk manager, Yvonne Blondie--the lady from Michigan-- was very friendly, professional and helpful. Not sure how it could have been better!! And everything is so CLEAN!!! GraciasPatricia S. | First Impressions
I will recommend the storage facility to all.Patrick G. | Overall Experience
Awesome crew.Justin N. | Overall Experience
It was a good experienceYon weh S. | Overall Experience
Great service. ThanksDANIEL C. | Overall Experience
I was satisfied with the services and would recommend to others.FREDERICK K. | Overall Experience
Simply the best I have ever used.Gwendolyn P. | Overall Experience
Very goodBarry H. | Overall Experience
Thank you John and Yvonne for being such nice people.tara w. | Overall Experience
Courteous, professional, warm, thorough and accommodating service… What else would one ask for!Ibrahim E. | First Impressions
ExcelenteCHELSEA D. | Overall Experience
Yvonne has been wonderful from day 1. I enjoyed having my storage here and will send anyone needing storage directly to her.DESIRAE R. | Overall Experience
only used storage for less than 1 month service was greatMichele M. | Overall Experience
Thank you for going above and beyond to help me with my move and storage needs. If ever I need a truck and storage in the future, I'll be sure to call you. Thank you very much for your great customer.Sonya M. | Overall Experience
Nice and Clean. The staff was always friendly and helpful.Bryan S. | Overall Experience
Always very accommodating, with great service. Place is clean, organized and maintained.Gregory H. | Reservación
GraciasDavid B. | Overall Experience
Great service clean and safe facility.VLADIMIR M. | Overall Experience
NingunoDavid H. | Overall Experience
Yvonne was very helpful and responsive.Netrix L. | Overall Experience
I enjoyed using this facility very responsive and good reminders about payments and communicationJUANELLE B. | Overall Experience
Very informativeAlecia B. | Reservación
I would absolutely recommend this location to any family and friends. Excellent customer service.Deborah W. | Overall Experience
Excellent service every time. Loved the price of my unit. Would rent a unit at that location again if I needed. I just don't now anymore at the time.kenisha j. | Overall Experience
Good work!Robert H. | Overall Experience
Thank you for your great customer service!lanier l. | Reservación
I got really good deal for 3 months .One month free of charge .Maria I. | Overall Experience
Always felt safe loading and unloading. Facility was immaculate. Carts were conveniently located and readily available. Very pleased with the overall experience.lisa m. | Overall Experience
Awesome staff!Richard G. | Overall Experience
U-haul helped us throughout this past year as we recovered from the Harvey flood. Thank you and we will recommend you to others.John G. | Overall Experience
Great Service.MELVIN L. | Overall Experience
Ddddddddiana b. | Overall Experience
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