Customer Reviews for U-Haul Moving & Storage of Central Mesa

7,131 comentarios

2947 E Main St   Mesa, AZ 85213
(E Main St & Lindsay)

(480) 324-1120

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 324-1120

2947 E Main St
Mesa, AZ 85213
(E Main St & Lindsay)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denver L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

The worst computer registration I've ever encountered. They had me at the wrong location, twice. It was so bad I went to the dealer the day before to make sure they had my trailer. Also when I dial the location I am directed to your main office.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelynn Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P. 
Clasificación:
5.0

All great!! Thanks

MICHEAL K. 
Clasificación:
4.0

This would have been an EXCELLENT experience except for the new employee how handled our check-in. The more experienced people (1) were very busy, the other was doing personal things. The guy who helped me needed more training before being thrown on the floor. There's a fine line between being placed in the firing line, and, moving customers along. We have things to do!!

RICHARD C. 
Clasificación:
2.0

Staff was delightful and great to work with but there needs to be some investment in fixing the store up they had 3 checkout computers 2-3 staff available but only one working terminal. This caused a great delay for myself and several customers that came after. Hoping you enable this team to shine by giving them what they need.

MATTHEW K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gail D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominck B. 
Clasificación:
2.0

I had too many broken items

Patricia H. 
Clasificación:
5.0

I have always gone to U-Haul for my moving needs. Whether a cargo van or larger truck. U-Haul never lets me down. I will use them again in the future if necessary.

Minnie S.  |  Overall Experience 
Clasificación:
4.0

I was a walk and they were very helpful I'll be goring back

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene L. 
Clasificación:
5.0

N/C

Lenelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
1.0

When returning, the staff just ignored me and skip to the next person behind me. And did not listen to what I say when I told the staff it was my turn.

TZU-CHENG K. 
Clasificación:
1.0

It took close to one hour to pick up a reserved trailer due to computer issues, they were down to one computer and had to have info entered into the only working computer 3 times. Then had to purchase a pin and the clerk couldn't get the cash drawer to open, had to try all 3 computers and had to have someone else do the transaction, that took another 15 mins. It was a total cluster and not a good experience.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS E. 
Clasificación:
5.0

Outstanding customer service from Mikey the Tech. who installed the hitch on my Ridgeline. He was professional, courteous and an excellent communicator.

WilliamR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN N. 
Clasificación:
5.0

Professionals. I was well cared for.

RONALD G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

These folks took good care of me.

Ron G. 
Clasificación:
5.0

Both of the gentleman working there were very nice and pleasant to do business with. Highly recommend this location!

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTORIA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
5.0

They seemed a bit short-handed but did great anyway.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

Staff was very friendly and answered all of my questions.

MELISSA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
4.0

Pricey but worth it. Super friendly staff

DAVID M. 
Clasificación:
5.0

Service at check out was excellent service when checking in excellent. Excellent service!

ERNEST C. 
Clasificación:
5.0

My experience literally went PERFECT. On time pick up, equipment work, both in and out staff were professional and engaging.....WOW. This location rocked it!

john K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVONNE H. 
Clasificación:
2.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
5.0

Great customer service at the Main St & Lindsay location. The truck and car dolly worked great!

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE C. 
Clasificación:
5.0

Staff very friendly and efficient

SANDY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad P.  |  Overall Experience 
Clasificación:
5.0

The Customer Service Rep was knowledgeable and friendly. It made our experience quite satisfying ...

ROBERT O. 
Clasificación:
5.0

You guys were the best!

JAMES B. 
Clasificación:
4.0

Is ok

JUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy P. 
Clasificación:
5.0

I had a reservation at one location, was switched to the Shoppers location. Arrived at Shoppers on time and was told that the computes were down and nothing could be done. I called customer service and was transferred 3 times. The third agent was super. She went out of her way and area of responsibility as she dealt with Northern Arizona and I was in Apache Junction, AZ. Thanks to her and the folks at the center in Mesa, AZ, my nightmare turned into a rescue. So the bottom line is I met some very helpful people along the way, but it took 2 hours instead of one and I endured some people along the way that aren't serving UHaul in a positive way. I'm a long time customer and knew that this could be fixed if I could connect with someone who knew what they were doing and wanted to fix a bad situation. I thank those people.

Jack R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY L. 
Clasificación:
5.0

Amazing customer service. Quick and efficient.

Betty B. 
Clasificación:
5.0

The pick up this morning was great. Andrea Morse I believe is her name, she did the check in paperwork for me and was wondering. She was super busy, but was always kind and courteous to everyone. After my move today when I returned the truck, it was dark outside and I wasn't exactly sure where to put the truck, so I put it upfront facing the store and went inside. There were 3 folks behind the counter, 1 man and 2 women, so I greeted them advising I was returning a truck that was due by 7pm. It was about 6:30 or so. I was attempting to converse with the man since he was closest to me, but 1 of the ladies, the youngest talked over him like he didn't exist which I thought was quite rude. She asked if that was the truck that I parked which I replied it was, she then informs me that I parked it in the wrong spot and that I must move it in which I replied, no, I'm sorry, I have a bad knee and back and I'm exhausted so no, I was not going back out to move the truck. She took the keys from me, and as she was walking away in a very sarcastic voice says " Well I have a bad knee and back too". Basically making fun of me. I'm 60 years old, and this was totally uncalled for which I told the gentleman and he replied she was just teasing, and I replied, no you do not talk to a customer in that manner, that it was very insulting and very unprofessional. When she came back in to tell me that I was check out, I asked her for her name. She said "Iris". I have no clue if she gave me her true name or not. She needs some updated training from Andrea in Customer Relations. Gracias

SANDRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD W. 
Clasificación:
5.0

Very good service. The people were friendly and knew their job. Only took a little over an hour to install the hitch and wiring. Neat work and great price.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN H. 
Clasificación:
5.0

Service was excellent. Primp & eager to help. 💞

ALFRED L. 
Clasificación:
5.0

The staff was very friendly and helpful, no issues with the rental

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE L. 
Clasificación:
5.0

There are numerous locations near me but I always choose this location.

RONNIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha W. 
Clasificación:
2.0

very rude/aggressive Hispanic lady. Everyone else was very polite and nice.

ANTHONY H. 
Clasificación:
5.0

Very courteous staff. Would be nice to have additional staff during busy times

Gerald H. 
Clasificación:
4.0

Some counter help wasn't experienced on equipment. And very busy location needed more help

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad P.  |  First Impressions 
Clasificación:
5.0

very good customer service and friendly staff.

CYNTHIA C. 
Clasificación:
5.0

Everything was excellent

TINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiaohe C. 
Clasificación:
5.0

everything was awesome

mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
1.0

If you want to know why the rating is poor a Manger would need to call to have conversation with me.

Bertha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL S. 
Clasificación:
5.0

Great service, answered all my questions, helped me with the process

Kerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY C. 
Clasificación:
5.0

Great customer service!

Jeremy M. 
Clasificación:
5.0

Shorter wait times

Paul B. 
Clasificación:
5.0

Make the mobile pick up experience better. Did not work for me

DANDRE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rommel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHAN S. 
Clasificación:
1.0

I rented a motorcycle trailer. I picked it up the day before my trip. I loaded my bike the next day and hit the road. Once I got on the freeway and hit 50 mph, my whole truck began to shake. I returned to my house, unloaded my bike, and went back on the freeway. No shaking. I went back to Uhaul and exchanged the trailer for a different one. Once my trip was complete, I returned the trailer. The agent who checked me out at the beginning was also the agent who exchanged my trailer and also met me for my return. This agent told me that the axle on my original trailer was broken and that's why it was shaking. The agent also told me that the original trailer was supposed to be on the "no rent" list. I can't believe that this is something that slipped through the cracks. A broken axle on a trailer is extremely dangerous and could have caused serious issues. The agent that helped me through every step of the rental process was awesome, but the lack of quality control at UHaul was terrible.

ROBERT C. 
Clasificación:
5.0

was fast and friendly . Everything went off great.

Scott C. 
Clasificación:
5.0

Excellent customer service!

LARRY R. 
Clasificación:
5.0

Very helpful staff.

MICHEL S. 
Clasificación:
4.0

Thanks for all the help through the process.

Lawanda B.  |  Overall Experience 
Clasificación:
1.0

The customer service at this location was beyond terrible. Scheduling access to my UBoxes while they were at this location was next to impossible. The GM here Karsyn needs to seriously reevaluate her entire staff and how she operates this facility. Needless to say I won't be using uhaul again for anything.

Dustin Y. 
Clasificación:
3.0

I did the pre-checkin on line to lessen the time to pick up the rental trailer. My pre-checkin was ignored and I had to do a manual check in at the counter. The woman that was waiting on me was more interested in another customer being checked in by another clerk. All of her attention was focused on the other customer. After awhile I finally asked if she needed my name to start checking me in. Later When I attempted to connect to the rented trailer her directions were poor and I did not understand. With no explanation she abandoned me and walked away. Soon Rick came and things went well.

Jared R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWEN D. 
Clasificación:
5.0

After 1846 miles of towing through high plains and mountains, traveling from Minnesota to Arizona via Oklahoma, Texas and New Mexico, the trailer towed wonderfully and was not affected by the horrendous winds encountered along this route! Blessings…your on site staff upon return was wonderful!

Terry G. 
Clasificación:
5.0

Very friendly and was fast did not have to wait a long time . Counter person think her name was Carson very professional and on top of her game

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll H. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicole g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jorge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer l.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff with a genuine concern for my needs Thank you Karsyn and Cindy for all your help.

michael j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LES F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pearl R.  |  First Impressions 
Clasificación:
5.0

From the beginning of our trip to the end u haul was very helpful.

Melody P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B.  |  First Impressions 
Clasificación:
5.0

The two staff present (the manager, who was working the desk, and one man who was moving trailers and trucks) were extremely busy, but unfailingly polite, professional, and helpful, not only to me, but to other customers I saw as well. I would absolutely recommend this location to others!

Jenson M.  |  First Impressions 
Clasificación:
5.0

When I arrived, there were rude customers and I could see the frustration in the faces of the 2 employees. They remained calm and professional. The woman who helped me was having some computer issues but was able to get them resolved in a timely manner. She was very kind and based on how she was, I will happily do business with Uhaul again.

Lance B.  |  First Impressions 
Clasificación:
3.0

Customer service Representatives need to do more research before, you get in the store and they tell you something is unavailable. This is very inconvenient for customers.

amanda n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill H.  |  First Impressions 
Clasificación:
4.0

Facility pathways are a little small for larger trailers, but good overall.

Richard B.  |  First Impressions 
Clasificación:
3.0

I ask for elevator and is only a freight Elevator as in people cannot ride in it that was not explain to me I clearly am handicapped and no one mentioned to me that I would have to walk upstairs very very disappointed

Carlia W.  |  First Impressions 
Clasificación:
4.0

I keep going back to U Haul. I count on them. Gracias.

SYLVIA R.  |  First Impressions 
Clasificación:
5.0

Thanks for the best customer service

Vera T.  |  First Impressions 
Clasificación:
5.0

The store manager Jeff Grieshaber is professional, friendly, and has been proactive to meet our needs with our storage and truck rentals. We know that we can talk to Jeff, and he will help us. If there are problems, he always finds a solution. He truly cares about serving his customers. I've been using U-Haul for many many years, and he is one of the absolute best! His people are good, too, because he has trained his people in his corporate culture.

JULIEANN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A.  |  First Impressions 
Clasificación:
5.0

The location on East Mesa all the employees were tremendously helpful and beyond nice. My first time moving out on my own ...paying everything myself. I was late returning the U-haul truck and the fee was waved. Also Im so glad I went there East Main st. In Mesa.... Seriously the owner of the trucks is super cool understanding of the situation I was in ...told me to take my time. I also renting a storage they offer to help me ...but luckily my friend came to help... But seriously I never received that of service before ...2 thumbs up 

Stacy S.  |  First Impressions 
Clasificación:
4.0

It's not secure and it's a little dirtier than usual but the staff made up for it! The free month was nice. Jeff was helpful.

JUDY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn K.  |  First Impressions 
Clasificación:
2.0

Female who helped me was rude and irritated that she was not aware that I had reserved 2 UBox and had no one available to operate the forklift. She was on her personal cell phone in front of me speaking with another employee rolling her eyes while speaking about my situation. Her response was "look you can wait 2 hrs if yuh what because this is my last priority or I can get you in an unit."

April B.  |  First Impressions 
Clasificación:
5.0

The customer service was over and beyond with my expectations.

Avey W.  |  First Impressions 
Clasificación:
3.0

Computers were down it took like 20 minutes to get a truck meantime you have other staff just want around lobby full of people manager on the phone and one person working the counter that was new

Marlene E.  |  First Impressions 
Clasificación:
5.0

The people at the store were very knowledgeable and super nice. I would recommend them for any customer service tasks. Please keep up the great attitude.

Frank B.  |  First Impressions 
Clasificación:
5.0

Excellent at every level of experience. Service, follow up, cleanliness...best U-Haul in the east valley by far! Thank you for the quick service and helping getting us going.

Chris R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

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