Customer Reviews for U-Haul Moving & Storage of Cathedral City

8,738 comentarios

68075 Ramon Rd   Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

(760) 324-4518

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 324-4518

68075 Ramon Rd
Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Rod D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tigran A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michela S. 
Clasificación:
3.0

The online to make you check in fast is no good I reserved a truck on line gave all my information next day went to pick up the truck and had to do it again and then had to wait in line a hour and 15min before I receive my truck very bad set up not working.

Kurt R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

Very happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.

Michela S.  |  First Impressions 
Clasificación:
5.0

On the weekends you need to have more people scheduled so the waits are not so long. I did the online checkin and still had to wait in line for 40 minutes because of the lack of personnel.

Ronald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Great staff who are very personable.

Ebony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
3.0

Was overcharged for fuel charge even though I brought back the truck at the correct level per the contract. Was a disappointment on an otherwise good experience.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
2.0

Desk clerk was horrible and rude. Outside guy was great. Victor too, was great. (From your Perez Ave. location) Most unfortunate was that no one wore a mask inside or out. This made us very uncomfortable and almost caused us to go elsewhere.

TOM D. 
Clasificación:
1.0

-No Masks on anyone working there. Bummer. -Truck interior was extremely dirty (are they ever really cleaned?), cargo area was fine. Again, no mask on the person who had to retrieve my truck, then I get to sit in the same space just 10 seconds later. Not cool. Uhaul needs to take Covid a bit more seriously and try to protect customers and employees. -Kind of strange customer service by the people working there. Not really that attentive when someone arrives, or stands at the counter. For both the pick up and drop off, I had to go find someone and even then, they seemed like they didn't want to be there, couldn't be bothered sort of vibe. I know times are tough right now, but it really was a rather lackluster customer service experience. Just a friendly heads up :) Other than that… thanks!

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally F. 
Clasificación:
4.0

guy behind the counter pointed me to the yard to find Joe or Bob to help line up which trailer was going to be mine for the rental. It wasn't a great handoff since neither Joe or Bob (probably not the right names) were anywhere to be found...likely busy with other customers. When the guy behind the counter came out with another customer he said he'd line it up for me and attached to my car. He took ownership and you're lucky to have him. Nicely done.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY JAY C. 
Clasificación:
5.0

awesome staff - quick and painless. totally understood the situation. smart good people.

Peter B. 
Clasificación:
3.0

Cab could have been cleaner. Persistent fan belt squeal which we heard right away. Clearly bot new. Otherwise all good.

Arthur E. 
Clasificación:
4.0

Overhaul your website. Much wasted time online because of lack of detailed descriptions of services and customer need.

Solveig L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niccola B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service .. 5 Stars !! Staff was very polite, helpful and answered all questions.

William P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

These guys were great.

James M. 
Clasificación:
5.0

The Phoenix staff very helpful, except one person.

James M.  |  First Impressions 
Clasificación:
3.0

First off have employees wear a mask during a pandemic , it's a state mandate. No employees are masked. I picked up truck Saturday at 3:30 and returned Sunday at 2:00. Meanwhile I received a call from the office in a panic looking for an employees keys and would I check the truck which I did. I didn't find them, but did fin old French fries and ketchup. After hanging up I did come across them and tried to call back but it went to the call center. I asked her to contact the local office to,tell them I had the keys. She said she could only message the office. 2 hours later I stopped my move and tried calling again and the second agent repeated she couldn't call the local office. Stupid policy. So I jumped in my car and rove to the office to drop off the keys. The ee was so grateful and said even if I don't get the car back until after 3:30 he would only charge me for 1 day. I did, however return the car ahead of the 24 he. Limit. When I checked in that ee wasn't there and the one who checked me in not only charged me for 2 days but also for two gallons of gas for 20 miles. I had out in 1 gallon thinking it was enough. Plus remember I drove my own car , my own gas , back to drop off the keys for the ee. So, for trying to do the right thing, I not only lost 1 hour of moving time, but gas money in my car and ended up with an overcharge upon check in. I didn't notice this as he said we will just send the receipt to your email. I assumed after sharing the story I would get the right receipt. Total rip off. And BTW, MASK UP for public safety.

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

I WANT U TO KNOW UHAUL RAMON ROAD MOBIL GAS STATION PARKS UHAULS ON AIRPORT CENTER DRIVE AND LETS TWEEKERS SLEEP AND LIVE IN THE UHAULS THE OWNER MIKE LETS JOSEPH SLEEP IN THEM I CALLED POLICE ON HIM AND LET POLICE KNOW THAT THEY ARE LIVING IN UHAUL SMOKING METH HE HAS SHOPPING CARTS AND SEVERAL HOMELESS SIT BEHIND UHAUL FOR SHADE. THIS GUY IS ON METH THREATENING TO BURN EVERYTHING DOWN AND KILL HIMSELF I JUST ALMOST HAD TO CALL POLICE ON HIM AGAIN TONITE FOR TRYING TO RUN ME OVER WITH WITH A CAR. I CANT BELIEVE UHAUL LETS TWEEKERS LIVE IN THEIR UHAUL TBE GUYS ON METH AND NEVER SHOWERS

Rene R. 
Clasificación:
5.0

You could hire more people so somebody is inside so people don't wait to see if they are there.

Ronald H. 
Clasificación:
5.0

The trailer I used was good but the wired connection for the lights needs improvements. The first wires failed about 1 mile away. We returned and received different ones that flashed off 2 times.

Jon A. 
Clasificación:
5.0

There's nothing to improve you guys are GREAT and wonderful customer service. Everytime we need to rent a trailer we go here we always have someone friendly and helpful. Gracias.

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy E. 
Clasificación:
5.0

Offer to give a brief training on how to drive a truck for those of us that ate older or short.

Maria B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joaquin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

don't know why I had to pay 160 when I returned the trailer???

ANDREW M. 
Clasificación:
5.0

I still haven't received my receipt in my email

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tilford M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tayren B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bart R. 
Clasificación:
5.0

You already know my man Spensa has the center popping off 🔥🔥🔥🔥🔥🔥🔥🔥🎉🎉🎉🎉🎉🎉 better than listening to Kanye West's and Drake's new album back to back 🔥🔥🔥🔥🔥

GERARDO S. 
Clasificación:
5.0

This is the second time in 6 months I used U-Haul and each time was perfection. Your staff is competent, helpful and caring. No surprises. This time I needed help in Cathedral City to help me unload. This was not planned initially but your staff got me two capable young men within 20 minutes of my request for the following morning. They showed up on time and were extremely professional and personable. ¡Gracias!

Paul C. 
Clasificación:
2.0

I rented a pickup truck for 24 hrs. After 6 hrs into my move, the UHaul attendant calls me and asks why I am not back with the truck. I questioned why he was asking. He said I only had it reserved for a 4 hr term. Thinking the next renter is tapping his toes waiting, and me trying to be respectful of the next renter, I immediately returned the truck. As I was closing out the paperwork with the general manager of the location, he asked why I was back so early. I told him about the phone call. He shrugged it off as a "new employee in training" and completed my paperwork at the 24 hr fee. $160 for 6 hrs is kinda steep...And I still have one more load of recycle to still take care of. Not a great experience

ERIC B. 
Clasificación:
5.0

Staff was friendly,helpful and courteous.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD F. 
Clasificación:
5.0

The returning app was broken and didn't allow online return process. Was eventually done after several calls

Steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim N. 
Clasificación:
1.0

Nobody at front desk, waoted 15 minutes for an agent to appear. Reservation was mixed up up and u haul had switched locations unbeknownst to me. I've rented from uhaul many times and have never had an issue. In honesty, this was a horrible experience.

James M. 
Clasificación:
3.0

U Haul app not working neither for pick up or drop off. 3 employees behind the counter not wearing masks and seems like they never do as I asked them about it.

LOUIE L. 
Clasificación:
5.0

Everything was flawless from scheduling to pickup to the return. Fast, efficient and friendly.

Daniel P. 
Clasificación:
5.0

On site parking.

Charles H. 
Clasificación:
5.0

Fast and efficient process.

Robert R. 
Clasificación:
5.0

I got charged for 2 dolly. Only took 1.

David C. 
Clasificación:
5.0

The team was quick, professional, very welcoming, and answered all my questions.

URI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

URI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEMAJ R. 
Clasificación:
5.0

Employees were very friendly, knowledgeable and helpful. And the were very busy. Kudos to them.

John B. 
Clasificación:
3.0

The computers were down Customer Service was not the best

Michael P. 
Clasificación:
3.0

I rented a van and when I opened the side slider door there was broken glass everywhere and it spilled onto my driveway. This was very disappointing and I spent 30 minutes cleaning it all up. I had the van rented for 4 days and continued to find small pieces of glass falling out from the side door lower area. Hopefully uHaul will follow up with me to discuss.

DARIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Customer service was great and the gentleman who checked in the truck was very nice even asking how was my Christmas.

Richard C. 
Clasificación:
5.0

Except for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.

Deanna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Everything was as expected. No complaints!

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

brent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURT B. 
Clasificación:
5.0

Marcus Taylor was great to work with, he made the. He made the check-in process very easy.

Dana F. 
Clasificación:
3.0

Lanos need to be checked more detailed, short on trailer brake lamps caused my vehicle to pop a fuse, also one brake lamp was out on the trailer

Cesar U. 
Clasificación:
1.0

I waited in line for over an hour then had to come back because the business cell phones weren't working to load our information. Then the next morning we waited another hour and a half because the system was down again. Then the truck engine light came on and over heated on us. We are women. We were so scared. You can tell they do not care about their facility nor their trucks. It was a mess and then they tried to charge me for extra miles and gas when they should have gave us a credit for poor service and a poor truck.

Tammi W. 
Clasificación:
5.0

EZ PZ. Paint lanes for enter exit and staging for rookie movers with no clue how to drive.

David C. 
Clasificación:
5.0

Thanks for quickly getting the trailer unhooked from my pickup. Great job!

David J. 
Clasificación:
5.0

Paint stripes for traffic in and out and return area because some people are just dumb.

David C. 
Clasificación:
5.0

The truck I rented was not washed. It looked like it had been driven in the mud. The cab smelled like someone had been smoking prior to my rental.

Kelly B. 
Clasificación:
4.0

make sure the app works, people on site are great but app does not work well

David Rind D. 
Clasificación:
3.0

General friendliness of staff could be improved

Cameron L. 
Clasificación:
4.0

Nice employees. The lot needs to be cleaned of debris more.

PETER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P.  |  Overall Experience 
Clasificación:
5.0

The check in and check out were very smooth. I'm grateful for the speed and professionalism with which both transactions took place.

RJ P. 
Clasificación:
4.0

It was a pleasant and smooth pickup. Excellent.

Karen L. 
Clasificación:
2.0

No masks. Damaged (inside) truck.

Cassandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean N. 
Clasificación:
3.0

Fairly long wait in line with a Customer who had not made a reservation taking an excessive amount of time for those of us who had reservations already made. Consider adding a representative that processes those with reservations and a separate line.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

McNeil R. 
Clasificación:
2.0

Our team rents 10x yr. Too often trucks are not clean, windows dirty, trash left in cab of trucks, and most serious issue is basic maintenance. Mirrors on trucks do not hold placement and move while driving or closing doors. This is a hazard. This has been reported to management and the issue continues. This is a serious safety issue. Dean Seymour 760-534-8554 cp

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
3.0

Equip was not avail at my reservation time, I had to wait for a return. The vehicle was not cleaned before being given to me. Equipment did perform well.

Stephen H. 
Clasificación:
1.0

Our storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.

Kayla G.  |  Overall Experience 
Clasificación:
3.0

One employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.

Ivy F.  |  Overall Experience 
Clasificación:
5.0

We moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.

James E.  |  First Impressions 
Clasificación:
5.0

The team was Awesome from greet to finish!!!

Shane K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyn L.  |  Overall Experience 
Clasificación:
5.0

nice good group, great experience

rems t.  |  First Impressions 
Clasificación:
5.0

Service was great

Jeffrey B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H.  |  First Impressions 
Clasificación:
5.0

Very satisfied w/all UHAUL has to offer!

Eileen C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David m.  |  First Impressions 
Clasificación:
4.0

Phone calls are routed to 800uhaul and hold times are over an hour.

Ivy F.  |  First Impressions 
Clasificación:
5.0

I was very satisfied with everything thank you w

Joseph S.  |  First Impressions 
Clasificación:
2.0

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

PAUL D.  |  First Impressions 
Clasificación:
5.0

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Mary H.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Melissa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Martinell G.  |  First Impressions 
Clasificación:
4.0

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Gracias

Sarah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R.  |  First Impressions 
Clasificación:
4.0

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Alison E.  |  First Impressions 
Clasificación:
5.0

Your entire staff has been amazingly professional and personable. I have been ill and I've been moving without any help until yesterday and they have made This process extremely simple considering!!

ANDRES B.  |  First Impressions 
Clasificación:
5.0

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Timothy A.  |  First Impressions 
Clasificación:
5.0

This place has the BEST staff. Store is always clean, stocked and cool. I'm a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

sandra r.  |  First Impressions 
Clasificación:
5.0

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Susan C. | Reservación
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