Customer Reviews for U-Haul Moving & Storage of Capitol Hill

12,176 comentarios

26 K St NE   Washington, DC 20002
(@ 1st Ne)

(202) 289-5480

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Geoff D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH D. 
Clasificación:
5.0

See you guys next year!!!!!

Lashurn S.  |  Overall Experience 
Clasificación:
5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Hernan A.  |  Online Move In 
Clasificación:
3.0

Easy drop off and needed no further information from me.

SCOTT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

Return even during regular hours could not be completed oe would not be completed by office personnel and I was referred to online site for completion of the return information. The office is not contiguous to the return site causing confusion. Subsequently personnel actually on the parking return site were much more helpful.

JOHN B. 
Clasificación:
3.0

It was unclear where exactly to drop off the van. All of the entry points into the U-haul location were blocked until I reached the last one. Their instructions were slightly different from U-haul's online instruction.

ROXANNE R. 
Clasificación:
4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Samantha P.  |  First Impressions 
Clasificación:
3.0

I was charged $20 to drop off. Online drop off wasn't functioning.

JOHAN I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trinity J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheyenne G. 
Clasificación:
3.0

No signs for key drop off.

SAMUEL RUSSELL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Katherine W.  |  First Impressions 
Clasificación:
4.0

Yes, because it is convenient. No because it was crowded and the only person there was only semi-helpful

Nancy G. 
Clasificación:
3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Martin A.  |  Overall Experience 
Clasificación:
3.0

I was on hold the day after returning the rental for over an hour just to check on the return of the truck and to ensure everything was in order. The person who answered the phone finally didn't help me at all but instead said she'd have to connect with customer service and placed me on hold AGAIN!!! I purposely called the exact location where we dropped the truck off after hours to speak with someone there and to be out on another hold without being asked was the absolute worst customer service EVER!!! Again, I will NOT use Uhaul again for future moves because customer service at the locations SUCKED!!! The only positive experience was when I was booking the truck initially and had the best customer service experience with each person I spoke to to reserve the truck and to pick it up a day early. Whoever they were I give them kudos for going out of their way to make this move possible and pleasant upon initial contact. Everyone else afterwards, with the extra long hold times and lack of customer service SUCKED!!!!!!!!!

HERMINA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
1.0

Service at the return location in DC was absolutely awful. The check in process was ridiculously slow and only after getting the manager was I able to check the equipment in.

Donald S. 
Clasificación:
3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

miguel g.  |  First Impressions 
Clasificación:
3.0

Location was very understaffed. Trucks everywhere. Traffic was blocked getting into the lot (by U-Haul trucks). LOTS of trucks idling with no one in them (very wasteful). We may have just been there at a busy time, but they had two people working. They needed four...

DAVID A. 
Clasificación:
4.0

Just keep up the good work

BERTINAANITA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

Extremely easy drop off

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junius M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P.  |  First Impressions 
Clasificación:
3.0

Confusing! Came after hours and the entrance was blocked off with parked trucks. Also, no instructions on where the drop box for the keys was (it was on a building next door - someone else struggling to find it found it and showed me).

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISONB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley P. 
Clasificación:
5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Chayla D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
2.0

The online check-in process is terrible, it took a half hour which for a 4 hour rental is a significant chunk of the time I'm paying for. And it's not "no contact" as advertised, I still had to go into the office and stand in line to talk to a person to get the keys. The truck had a "oil change required" warning covering the whole indicator archive of the dash, which tells me it's not well maintained and I couldn't get a photo of the odometer. Next time I need a truck in going to use the Hispanic guys who hang out in the Home Depot parking lot. Way easier. You lost yourself a future customer.

Arthur C. 
Clasificación:
5.0

The gentleman was very helpful very respectful and was willing to have thanks for the service

Pamala B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie A. 
Clasificación:
3.0

I used the mobile process. I was not aware that I had to have my contacts available at that moment for a call from you. I had to go back home to get my passport. My reservation cancelled in the meantime, I didn't know there was a uhaul counter. It was on a separate site than the trucks. Total cluster that could've been avoided if the verification could been made before arrival

WALTER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENOCK D. 
Clasificación:
5.0

The General Manager, Chris, was extremely Helpful! Chris and his team are by far the best U-Haul community in the area and a lot of the other facilities should take notes from this establishment. I would highly recommend his team to help serve whatever the needs of customers may be.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
4.0

They never gave me the dollies I paid for

Susana G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

Exceptional and professional customer service!

DON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita K. 
Clasificación:
5.0

Thanks so much for everything--really appreciated how helpful and accommodating everyone was!

Emerson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACI S. 
Clasificación:
1.0

Fire whoever was in charge May 31, 2021. He was a jerk. He was unhelpful to customers ahead of and behind me, as well as rude to me. He's unaware of how basic Uhaul systems work and is a pompous idiot. He delights in telling customers no and shutting them off mid-sentence with his own made-up non-Uhaul vocabulary, then treats the customers as stupid if they don't use his own made up jargon. Fire him before he costs you more money.

RONAN M. 
Clasificación:
4.0

The last two times I have gone to this UHaul location, the truck has had a significant leak in the roof with big puddles of water in the cargo area. Additionally, both times I have ordered equipment (dolly, furniture pads, etc.) and none of them were in the truck when I self picked up.

TIMOTHY M. 
Clasificación:
5.0

Staff was great.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lars H. 
Clasificación:
5.0

The trailer was dirty with gravel and cement. Otherwise all was great

Chris P. 
Clasificación:
2.0

Pick up process took way too long and had too many steps. Staff was unhelpful, rude and place didn't open on time

MARY H. 
Clasificación:
3.0

The people here were not particularly helpful or professional

Alexander B. 
Clasificación:
5.0

Swift and easy.

Bryant J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne C. 
Clasificación:
4.0

Make sure the rep reads the order before finishing the process. The utility dolly was missing from the Cargo Van. And the 2 other items I pre-purchased were not recognized, I had to remind the rep.

Paula H. 
Clasificación:
5.0

The truck return process after hours could be simplified via an app.

Shagun G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherese M.  |  First Impressions 
Clasificación:
4.0

The cargo van I used was really old and didn't have electronic features that would have made it more efficient.

MONIQUE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noah A.  |  Overall Experience 
Clasificación:
5.0

The mobile site check-in didn't work for my mobile phone. That's probably not really anything that the location can fix, I just wanted to let you know!

Kathryn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey G. 
Clasificación:
4.0

Check-in took over 30 minutes despite making a reservation.

AMANDA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
4.0

I stood in line for 35 minutes to pickup the keys to the truck.

Matt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
3.0

The truck smelled abhorrent— not sure if this is the norm but it was unbearable.

Millie B. 
Clasificación:
5.0

Excelente

ELMER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

Ditch the clunky and arduous “contactless” system as it is very time-consuming and way less efficient than the excellent staff members.

Aaron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashurn S.  |  First Impressions 
Clasificación:
5.0

I hope this comment gets reviewed. I called at 5:00 pm to extend our rental. The woman who answered was incredibly helpful and allowed us to extend even beyond the time we requested. I really appreciate that, and hope she gets credit for outstanding customer service. Gracias.

Bruce B. 
Clasificación:
1.0

I rented a 5x9 open trailer, it was $37 at first but than when returned it was $57, don't know why it went up $20

Nicolas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshanee W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha Z.  |  Online Move In 
Clasificación:
2.0

I had a reservation for 7am on Sunday, May 16th. The vehicle wasn't ready nor could I get a different vehicle. There were several other individuals unable to get there vehicles. The crew working the returns were generally unhelpful and didn't offer any guidance. After calling the U-Haul customer service line, they also were not able to help. I had to wait until the office opened at 9 (luckily the staff that was inside opened the office early at 8:30 that's why I'm giving 2 stars). We were then able to get the vehicle. I would like to file an official complaint with U-Haul about this location since I have also had previous issues with this location.

ELAINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
3.0

I reserved a pick up truck on the phone to be picked up the next morning before the location opened. The representative was very helpful in guiding me but she set the reservation for 9am. Fortunately the GM happened to be on site and he authorized another representative George to revise my reservation. George was the only reason for any recommendation at all. He turned a potentially bad situation into a positive experience.

Jeff S. 
Clasificación:
5.0

The only issue was about a 10 minute wait inside to pick up the truck, lots of customers were there though so I think it was just a demand issue. Helpful and friendly personnel entirely, very smooth and easy drop off.

ASHER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

Such a great experience from beginning to end. I did the automated process which was perfect but could not open the truck with the combo lock. The office staff was right there to help me out snd get me going. Turn in was a breeze as well.

JANELOGAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mongoljin B. 
Clasificación:
5.0

The site was very busy, but the staff was working extremely hard to get customers through.

Kirsten H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehdi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Online Move In 
Clasificación:
5.0

Very helpful and prompt staff

Jonas F. 
Clasificación:
5.0

Everything was great except I did not receive the dolly I requested; turns out I did not need it but that was a pain

Michael C. 
Clasificación:
4.0

checkin was in person and easy to pick up vehicle. Returning was a pain.

Phillip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rebecca C.  |  Overall Experience 
Clasificación:
5.0

Very warm, courteous and professional staff.

Manuel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell C. 
Clasificación:
5.0

Cannot think of any.

Jon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MITCHELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
5.0

I appreciate the Uhal team that help me. I have been sick and suffer so much. I am Firefighters Volunteer/ Medical reserve Corps and have been with respiratory issues. Took me 3 days to move. I was having short breathing and pain. I called the Uhal team 2 times to assist me and they were amazing. Thanks 🙏🏻 you so much.

JOAO PAULO L A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C.  |  Overall Experience 
Clasificación:
2.0

I have a code to get into the storage area after hours, but the code doesn't work after hours. It only works on the office door. That set me back a day.

Everette A.  |  Online Move In 
Clasificación:
5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Clayton P.  |  Overall Experience 
Clasificación:
5.0

Thank you Chris and staff.

MONICA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kadijatu S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen R.  |  First Impressions 
Clasificación:
1.0

Very rude and unhelpful.

Tazeem K.  |  Overall Experience 
Clasificación:
1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Maliktra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura B.  |  First Impressions 
Clasificación:
5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna G.  |  First Impressions 
Clasificación:
5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances W.  |  First Impressions 
Clasificación:
4.0

Manager was great! Helpful and friendly

Kimnerly F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aarthy C.  |  First Impressions 
Clasificación:
5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Clayton P.  |  First Impressions 
Clasificación:
5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Gracias

Philip G.  |  First Impressions 
Clasificación:
5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel S.  |  First Impressions 
Clasificación:
5.0

Very polite, professional, friendly and accommodating.

Elizabeth S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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