Very excellent customer service nothing needs to be improved!DAWN Z.
U-Haul Moving & Storage of Capitol Hill
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service for checkout and return was outstanding. The truck was a bit old with sloppy steering but accomplished the purpose.MARTY F.
El cliente no dejó un comentario.DAVIDGEORGE O.
This place was great. Helpful people and everything worked perfectly. These folks should take over the Pineville, NC location. It was all a pleasant surprise how well it worked after dealing with the other location. MMMichael M.
Excellent service and great COVID-19 precautions. Very helpful with any questions.Madhanamenaka P.
El cliente no dejó un comentario.Randall M.
El cliente no dejó un comentario.TIFFANYROSE D.
El cliente no dejó un comentario.Meghan B.
El cliente no dejó un comentario.terry J.
El cliente no dejó un comentario.Michael W.
The truck requested was not issued. Had to pull out truck myself. Had an okay registration service after getting to the site. Previous location of Bladensburg Road NE was unexcusably rude & indignant...no excuse. Angela PetersonANGELA P.
Excellent and professional experienced Many time userSTUART K.
El cliente no dejó un comentario.EMILY B.
El cliente no dejó un comentario.Kaitlyn T.
We requested a utility dolly. There wasn't one, and we were still charged.NICHOLAS D.
El cliente no dejó un comentario.DARRELL J.
I had to go back in to the service counter to get someone to come help me locate the vehicle for walkthrough before departure as the staff member who was to do it was not out there to do the job as it was said he would beJohn T.
El cliente no dejó un comentario.Howard K.
The staff was incredibly helpful in both extending my return time when things went wrong with my move and helping me get checked in. They were excellent!Ian S.
Personnel was not helpful. Doors were closed before the official closing time. Employees would not assist.Ian M.
I had reservations at 9 am. The weather was so cold . I wait outside and a guy show up at 9:06 am. He asked me an alternative number. I gave him my friend's number. He tried to call him. It was new year. People usually are sleeping on that time. I politely asked the guy why do he wants to call him? He might sleep on this time, I said. The guy was so rude. With any explanation he retuned my id and credit card. My mover were waiting outside. I got stress. I had to get truck. I called my friend. He was sleeping. My guess was correct. He scared why I called him morning in new year. The guy accepted my card and gave me a super dirty truck. Even if I die I won't go this branch anymore. Negative customer service.Ali B.
El cliente no dejó un comentario.KIERSTEN L.
El cliente no dejó un comentario.Adrian S.
None that I can think ofAlbert H.
The store manager was very professional and spot on from the moment I entered. I spoke to him about my previous experiences at the location, which were not great. He assured me that his current staff is topnotch and to inform him if I have issues, or simply leave a review. Great Job at this location. My entire experience was great!!!Quentin P.
Clean the uhual inside the cabin and don't let it smell like cigarettes.Ryan P.
El cliente no dejó un comentario.LAWRENCE S.
Very helpful staff. Ivecusedctgis place at least 7 times. Always have good service.Tim G.
El cliente no dejó un comentario.Ayotunde O.
I was very disappointed with the mileage it said 61 miles I used and only went 15 mins from my actual location. My bill was $123.00 which I still don't understandlakisha G.
El cliente no dejó un comentario.David S. | First Impressions
Never had a problem with this outlet. Always helpful.Tim G.
El cliente no dejó un comentario.DAVID S.
One employee told me I had an hour extra to return the equipment which was gracious but when I returned the trailer another employee detailed to me that 1-2 hours isn't a big deal. I appreciate his understanding and perhaps a hard set deadline isn't prudent, yet a case by case basis. ¡Gracias!WILLIAM B.
was charged for services not receivedRachel B.
Had to wait a few minutes to check in. Would be nice if there were outdoor check-in available for COVID preautions.Emily B.
El cliente no dejó un comentario.ANDREW M.
I rented bins for moving and everything was a breeze! I was able to reserve them online and go to the location for pickup. The employees helped me carry and load the bins into my vehicle. When I returned the bins, they let me borrow a cart to put them on so I didn't have to do any heavy lifting. Quick, easy, and efficient. Highly recommend them!Sandhya G.
Came to the place to pick up the truck and lady on Sunday morning was rude no costumer service at all .. the guys on the back who was received the truck it was more helpful than the lady in the frontManuel R.
El cliente no dejó un comentario.Maggie H.
All the representatives were very thorough and helpfulRyan R.
El cliente no dejó un comentario.Jon S.
El cliente no dejó un comentario.Morgan W.
Was never informed when I made my reservation or by the attendant at the counter that my reservation from 5-10 included a 20 dollar free for returning it on time. $20 fee for â€œafter hoursâ€ return? Seems like something you could have let me know and I would have just brought it back the next day.ANDREW M.
El cliente no dejó un comentario.Kadijatu S. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER A.
Actually have customer service that doesn't turn the next customer away because it's "about to close." Have a website and online check-in / check-out process that ACTUALLY WORKS.Kevin G.
Staff was great and were super helpful. The van was clean and and in excellent shape. The Uhaul online experience is less than ideal. My wife and I were both trying to complete the after hours check out process and could not get it to work. There was another customer there having the same issues.Matthew A.
Denise was very helpful and kind on getting us setup when the mobile process was proving to be difficult. Great job by her navigating that. Excellent customer service!Matt F.
The women she help me front desk her name is denis she was rude and no smile I was pissid of I don't want come back in that location any moreASTER G.
El cliente no dejó un comentario.MICHAEL M H. | Overall Experience
Excellent customer service at the K st uhaul in Washington DC. Pick and and drop off were quick and hassle free. I would Return to the same location again.Josh N.
When we picked up our rental George helped us. He was very attentive, professional and answered all of our questions. Unfortunately, we locked the keys in the U-Haul and George called to let us know the next steps. He maintained his professionalism and although we paid Lockout fee I still had a great experience. Thanks for all your helpMaria G.
The equipment was fantastic and exactly what we needed. The personnel was horrible. It took over an hour to get our truck. They asked for a â€œsecondary contactâ€ 6 times. I would not recommend this location.MAXWELL S.
El cliente no dejó un comentario.Joe O.
Everything w as great!!!Cassandra S.
El cliente no dejó un comentario.MARY A.
First truck was completely empty of gas and the back door had a look on it so 8t could not be opened. The red empty light gauge turned on about a mile after I left. I pulled into gas station and saw lock on gate. In a weird way the empty tank lessens the loss of time and headache to me. HOWEVER, when I returned the replacement truck the charged me for 4 gallons of gas and a $30 service claiming tank was 1/8 filled. The pictures I sent prove tank was 1/4 filled. Since I only drove 12 miles round trip and put 2 gallons of gas in - FRAUD and LIES to charge the $30 fee and bill for extra gas is the only explanation. CROOKS and LIARSWilliam M.
El cliente no dejó un comentario.timika W.
I followed the website instruction to try picking up my truck after online reservation. Yet the personnel at store told me the truck wasn't available, after having me waited for 40min, they finally figured out it was a mistake and gave me the key to my truck. The funny thing was that they wasted my 40 min of reserved time and when I returned the truck 10 min late I still got fined. You should train your employees better to understand that customers may not understand what's the different between mobile pickup, online reservation and no contact pick up. I chose for no contact pick up but still got directed by the website to go intro the store to try to get the key, which ended up delayed my move and forced me to stay inside your store for over 40 min.TYLER W.
El cliente no dejó un comentario.Karen R. | First Impressions
I was charged an after hours service fee but there were employees there that took the vehicle in. Not sure why but I emailed the address asking and no one respondedCHRISTOPHERMICHA N.
Good customer support. Office called at 5:45 to confirm our pickup at 6:45. They what paperwork and truck prepared when we arrived. Would definitely recommend.Pamela J.
El cliente no dejó un comentario.Robert S.
I was put on hold for ages when I needed to update my drop off time. But once I was put through, the agent was really helpful and understanding.PRIYANKA T.
Make the Uhaul website better and the return process easier. The Uhaul.com/share site wasn't working on my mobile device and even when I finally got through, there were no clear steps on how to proceed to return the vehicle.REBECCA J.
Self check out is fuckedDANIELEUGENE S.
Very rude and unhelpful.Tazeem K. | Overall Experience
El cliente no dejó un comentario.Tory H.
El cliente no dejó un comentario.BRIAN G.
El cliente no dejó un comentario.Warren W.
Moving is incredibly stressful. I arrived near closing. Keyon was patience, professional, proficient and compassionate. As he explained your rules & regulations in a welcoming demeanor. This tactic ensured my compliance. Mr. Keyon worked with another young gentleman (outside) who was equally respectful, proficient & professional. These 2 gentlemen truly understand 'Teamwork'. For these reasons alone I will be a repeat Customer.Denise J.
El cliente no dejó un comentario.Bruce B.
When customers are making reservations, please do not allow them to book with a location that requires staff to be present before the location opens for business.Elon E.
I was charged twice.Zoya K.
Furniture pads were not in the truck. The emergency pads had not been restocked. Cab smelled like cigarette smoke.KONSTANTIN B.
El cliente no dejó un comentario.Dominique B.
While my trip went smoothly, and service was great, the dolly I requested was not left in the UHAUL as noted. Please advise.Mariam E.
El cliente no dejó un comentario.Spyridon A.
El cliente no dejó un comentario.KIMBERLYELIZABET T.
El cliente no dejó un comentario.ALLISON F.
El cliente no dejó un comentario.SHANNON W.
Customers gave me a truck immediately I start the truck but the truck didn't start I call the staff and told him was laughing at me he try to start it himself again thre truck didn't start. He again me another truck. When I got hom trying to be loading my stuff's the truck went off again for like 32min I was calling them to tell them about the truck no body pick only one guy pick up the phone and said am sorry call uhaul. I was seriously mad. I took the truck in 26 k st NE Washington and I lives in bladensburg Maryland its was one mechanic that help me that day alone the street. And I paid him $70 we spent like another 26mi be he can get it done for me. So since the truck started I didn't off the engine until I returned back to them. Guess what the people change me $114 I ask them what they could said is call uhaul. Please anybody who wanna get a truck dont ever go to 26 k st Ne DC please. Because this is frustrating.Stephen O.
Uhaul's computer software wasn't working properly. Fortunately, the employees at this location were very smart and able to adapt and help customers receive their trucks. Uhaul corporate needs to fix their systems to help their employees by giving them an opportunity to succeed. Their current system hurts the customer.William G.
Get better people to run the haul placeTamara J.
The online check-in was a mess. They called my contacts several times in a row. The person I spoke to at the location was not super helpful, he tried. I couldn't get anyone to answer questions about turning in late.WAYNE E.
El cliente no dejó un comentario.Alexander S.
El cliente no dejó un comentario.Emily A.
The pickup was great and everyone was friendly and helpful. There was a small mixup with some moving equipment that was addressed quickly and we were on our way ahead of schedule. This is my second time using this location and definitely would again.Alexandra E.
El cliente no dejó un comentario.olawale O.
Cleanest and most efficient UHaul experience I've ever had. Our cargo van was so spotless I felt guilty putting my dirty (rainy weekend) feet inside! Highly recommend plus easy parking nearby if you are leaving your car while you rent.ALICIA A.
If you'd like to know about my experience feel free to give me a call. 850-567-0522 - DerekDerek P.
I returned the truck 30 min ago. I had some questions about the process to check out and my receipt (I still did not get any receipt) and I was dismissed with very bad manners and yellsJuan Jose C.
The app had errors every time i used it. I had to frequently reload and resubmit items each step of the way to avoid errors. I was late showing up, for example, the app simply wouldn't work--but it wouldn't indicate why it wouldn't work. Nothing is more frustrating. The attendant when I dropped off the Uhaul could not have been MORE helpful--he said he'd take care of everything and he did, super efficiently and politely.Tristan B.
11/10, great radio ChanelLucas T.
El cliente no dejó un comentario.Julia P.
The Uhaul was old and the parking break only disingaged when you pulled very hard. The windshield was dirty and the side mirror was hanging together with tape.ANKIT A.
El cliente no dejó un comentario.CLARENCE Y.
Found the experience very frustrating. Opted in to the online check in, assuming that it would save me time - it didn't - so I still had to go inside the store, wait in line, and work with a representative. The experience was very slow, when the website made it seem like the online check in would be quick and contactless.Jennifer N.
El cliente no dejó un comentario.MARY R.
El cliente no dejó un comentario.Tim P.
El cliente no dejó un comentario.Scott C.
Very friendly personnel. I highly recommend this location.Adib S.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Youngwoo H.
So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unitMaliktra D. | Overall Experience
El cliente no dejó un comentario.Bart T. | First Impressions
El cliente no dejó un comentario.Laura B. | First Impressions
You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!emile b. | Overall Experience
El cliente no dejó un comentario.Johnathon F. | Overall Experience
When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don't know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!Eibhlin D. | Overall Experience
El cliente no dejó un comentario.Kenny H. | Overall Experience
I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.Donna G. | First Impressions
El cliente no dejó un comentario.Helen M. | Overall Experience
El cliente no dejó un comentario.Jerry D. | First Impressions
This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the storeFrances W. | First Impressions
The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.ROBIN D. | First Impressions
Good convenience😊Shuronda J. | Overall Experience
Your storage wasn’t bad but the small storage cost so highly.sHANIEKA c. | Overall Experience
Manager was great! Helpful and friendlyKimnerly F. | First Impressions
El cliente no dejó un comentario.Kenny H. | First Impressions
El cliente no dejó un comentario.Charmine H. | Overall Experience
El cliente no dejó un comentario.Aarthy C. | First Impressions
One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.sHANIEKA c. | First Impressions
I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard workClayton P. | First Impressions
It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. ThanksPhilip G. | First Impressions
Very friendly staff!!!David S. | Overall Experience
Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.David S. | First Impressions
All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.Ariel S. | First Impressions
The team there was very helpful. They were great. Thanks.ZACHARY K. | Overall Experience
It was a pleasure doing business with you.CARRIE C. | Overall Experience
Very unorganized and lengthy processAshley D. | First Impressions
I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.rebecca l. | Overall Experience
I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.Amitzah M. | Overall Experience
Excellent service!Ian S. | Overall Experience
Very responsive service, answered all of my questions and were transparent about pricing and options.Isabel E. | First Impressions
nonepatrick s. | Overall Experience
No commentsLarry S. | Overall Experience
Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.Laurence S. | Overall Experience
Great customer service.Johanna G. | Overall Experience
Will use U-Haul again.Daniel A. | Overall Experience
Very polite, professional, friendly and accommodating.Elizabeth S. | First Impressions
5starCAREY F. | Overall Experience
Didn't let me make payment arrangementsNICOLE P. | Overall Experience
Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.Kwang Y. | First Impressions
The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering serviceJean T. | Overall Experience
The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.Kelsey C. | Overall Experience
Highly recommended!Jean Remy A. | Overall Experience
The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.Kelsey C. | Reservación
The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.Jon P. | Overall Experience
Thank you for being my summer storage place!Flor Amaranta Micaela P. | Overall Experience
I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.Joseph I. | Reservación
They make it easy to use and explain it all clearly. Couldn't be any better.Brian V. | Overall Experience
The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encounteredNancy M. | Overall Experience
Good customer service.Daniel M. | Overall Experience
Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.RICHARD K. | Overall Experience
Clean and nice facility!Young K. | Overall Experience
YeahRico D. | Overall Experience
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