Bad experience on the truck no gas on it when to put it myself to go to point A and finish my move . When I came back they said just bringing on it like that way we give it to you Wit no GasManuel R.
Customer Reviews for U-Haul Moving & Storage of Capitol Hill
Washington, DC 20002
(@ 1st Ne)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I didn't go in the building, just dropped the vehicle off under the tent. The attendant was courteous.Robert P.
El cliente no dejó un comentario.Erik H.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Kazeem B.
El cliente no dejó un comentario.luis antonio M.
Nothing, it was super easy and great!Abby W.
El cliente no dejó un comentario.CRAIG M.
El cliente no dejó un comentario.Sean O.
all good. hard to give feedback as a deaf personBlake C.
this location is clean, and staffed with the kind and professional employeesALISSA B.
El cliente no dejó un comentario.scot Z.
Personal was excellent. Quickest and most fluid experience picking up a truck. Only issue was the fuel cap. But you all reimbursed me for the inconvenience. GraciasDaniel G.
Van had less than a full tank of gas when I picked it up. Filled to the same level and was still charged for fuel when I returned.Christopher S.
El cliente no dejó un comentario.Mackenzie C.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Suzanne S.
El cliente no dejó un comentario.Elizabeth G.
wasnt able to upload photos. error message was something along the lines of "not enough memory space". i deleted enough photos and video to make room for the several required and got the same message. i also was able to take pics on my phone just fine. made it much longer process than it should have been. was inconvenient but the staff was helpful and took care of it manually.natalia P.
El cliente no dejó un comentario.Andrew M.
You are just fine! I find quick, courteous service and am happy with the modern computer upgrades at checkout. Been with UHaul a long time and I will continue with the company.Patricia M.
El cliente no dejó un comentario.AUDREY K.
El cliente no dejó un comentario.jan D.
I was really happy with my experience! The staff at this location were very friendly and helpful and I was able to pick up and return my rental really quickly and without any delays.Galen E.
I could not figure out how to put gas in the van and I called the customer service line and was on hold for 30 minutes with no answer. I ended up just being charged a fee. I'm very disappointed.Ashley M.
El cliente no dejó un comentario.Peggy B.
There was no gas in my uhaulManuel A.
El cliente no dejó un comentario.SYDNEY C.
you are good.Theodore P.
El cliente no dejó un comentario.Valbona G.
The front desk guys (George helped us) were so friendly and helpful! Thank you so much!Donald S.
El cliente no dejó un comentario.BEATRICE R.
El cliente no dejó un comentario.CHIQUITA B.
Make sure the Uhaul door latch handle is unlocked or that a key to open it is provided on key ring to the customer. They sent off the the lot with a truck thats latch to open the back was bolted shut, and when I got to my destination, saw the back door was bolted shut. I had to drive back to the Uhaul store to have them unlock it. The woman who was checking in and out vehicles was dismissive and not completing core tasks of her job... The people inside the Uhaul customer area were very helpful and attentive.Brianna L.
The AC and Windshield wipers weren't working. I was charged fro the SafeMove insurance but on my online order I rejected itMoein E.
El cliente no dejó un comentario.ARIZ M.
Keep on doing what you are doing right now.THEODROS T.
El cliente no dejó un comentario.TIFFANY A.
Hector was very professional and helpful getting the trailer connected in the driving rain.jeffrey N.
El cliente no dejó un comentario.Cortney W.
Christopher, our salesman was awesome! Professional and informative, and cheerful . 5 stars for customer service. When we returned the van we were there less than 5 minutes and we received a return confirmation (with a discount) before we got home. Thanks for making a stressful move less stressful. JamesJames H.
El cliente no dejó un comentario.George T.
I have a code to get into the storage area after hours, but the code doesn't work after hours. It only works on the office door. That set me back a day.Everette A. | Online Move In
El cliente no dejó un comentario.Laura K.
I would highly recommend this company. Kendall was thoughtful, communicative, and thorough in arranging the logistics around our move. Dave and Sean, our movers, were also be very communicative about their arrival and plan, they were also flexible, highly skilled, and such a pleasure to work with during our move.Shamila K.
Super professional and friendly. Worked quickly. Went above and beyond to make sure all my questions answered and also to double check my new hitch, when I asked him to see if ir was secure and tight enough to be safe before attaching the trailer. He was excellent.Debbye A.
At time of rental over the phone 2 weeks prior, I reserved a truck for the full 8 hours. Upon pick up- we were advised we only had a 4 hour window. We assured our reservation was for 8 hours but due to overbooking our reservation was changed. It was unbelievable, and we had to scramble and use a smaller equipment van and it was more labor intensive and a lot of pressure for an issue that a confirmation and email did not matter in person at time of pick up. Please do not overbook vehicles. If someone pays and reserves for 8 hours allow them to rent the unit and not have to change to a smaller transport. We arrived at time of pick up as agreed and spent 30min to secure a smaller vehicle. The yard was large enough to accommodate more large box trucks, and the van we used was badly scratched and no power mirrors. We could not complete our tasks as the items we needed to move did not fit in this vehicle. Highly disappointed.OLGACARMEN S.
ignition switch was loose/hard to use.Kurt T.
Disappointed that the truck had less than a half of a tank of gas when picked up.Jonathan G.
They do not except cash payment I was told but the employee excepted it anyways then when I came to get my change I had to wait for a manager which took almost 2 hours to come give me my change. The next person that came on shift didn't know what was going on so he had to call so many people to verifyCamisha S.
El cliente no dejó un comentario.Thomas T.
Uhaul Facilities are supposed to give a customer somewhere to park. They do not have parking at this location I had to park my car in a garage and spend 26 dollars on parking. This is unacceptable.ANIELIA P.
El cliente no dejó un comentario.David S.
Very easy process. Personnel was very helpful and answered all questions.Gladina R.
The folks at U-Haul were great, though I was unsure of how to realize the process of returning the truck.Andrew S.
This is a 24 hour drop off but the lot is too small for the volume they get. When I went to drop off, there was no one to direct any of us. There were 5 other drivers confused just like me - we went to the front door and saw the sign on how to return but it wasn't obvious, the lighting to read the sign was terrible, and I actually fell going back and forth from our rental truck to the drop box. An attendant would be very helpful, I really hurt myself all because there was no path between the office and the UHaul drop off lot and it was stressful trying to figure out what to do in the dark. Everything was great until drop-off.Karen P.
Only recommendation is to have an employee on the lot since the office is located 50 yards or so from the lot. Or perhaps signage directing people to the office.Thomas E.
Just dropped off late. Your online / phone worked wonderfully. Thanks to Fran at your customer service. She sent a link to my phone and as they say the rest is History. Great feature.Daniel A.
El cliente no dejó un comentario.John B.
I have used another location often but got frustrated by their lack of efficiency in check in etc, attitude and wait time. This K st local was superior and Fast!! Will use oftenMichelle R.
Staff was friendly and efficient. Always go to this location!Chad M.
Employees need to wear masks. It's uncomfortable and dangerous.JULIA O.
The app was frustrating to use - it froze every couple of seconds and made me resubmit my license 4 or 5 times because it crashed. The verification when you're waiting for your rental is also frustrating. It would make more sense to be able to do this earlier (in the online check-in) so that you don't have to waste some of your rental time doing this. The self-check in was not great; however, it was compensated by the extremely helpful staff at this location who made sure my rental was a success.Allison M.
El cliente no dejó un comentario.CHRISTOPHER H.
The phone-check-in process was haphazard and ambiguous. The instructions given didn't lead to where the vehicles were actually parked. We wandered around for almost half an hour just trying to pick up our vehicle. Some of the staff were friendly, but others were downright rude and seemed disparaging that we were struggling with the unclear process.Emily S.
None of the additional items I purchased (two dolleys, furniture pads) were present in the vehicle. I did not know this until arriving to the location where my furniture was, as my assumption was that it would be in the truck when I picked it up. This should have been made clear, if that was the case. Or I should be reimbursed for those items if they were unintentionally left out.Andrew M.
Key was not in the key compartment, I had to go inside and ask for help, staff looked uninterested in me coming into the store with no initial offer to figure out what I needed. Also I paid for a dolly and blankets, and none of this equipment was in my rental truck.Christian B.
El cliente no dejó un comentario.Ashley A.
El cliente no dejó un comentario.Maia J.
El cliente no dejó un comentario.Nikole G.
El cliente no dejó un comentario.Connor R.
El cliente no dejó un comentario.BRYAN P.
The gentleman who opened the store just after 9 AM did not indicate he was opening the store. He walked in and sat down while a line of customers waited outside. I wish he would have welcomed us inside rather then standing outside waiting for a signal he was ready to open. I also wish the truck had snow swept off of it but that could have been my fault for not checking in correctly at first.Luke N.
The only thing I disliked was the fact that the truck was very VERY low in gas, which causes the renter to have to go get gas (MILES CHARGED), THEN on to their move.. that is wrong, and borderline sneaky business tactics to get more more from the customerS...Victor R.
The self-pick-up and self-return workflow were not good. Didn't work well on the Firefox browser on Android phones.PI YUEH C.
El cliente no dejó un comentario.PAMELA J.
El cliente no dejó un comentario.JAMES V.
Great customer service!PETERJOHN A.
Very helpful staff!michelle V.
El cliente no dejó un comentario.KATHY K.
Christopher was great!DANIEL G.
Tell your employees to keep their masks on! The online "contact-less" pickup option needs work; I had to go into the rental office to re-do the transaction, which defeats the purpose.UZOMA N.
Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, PayvayClayton P. | Overall Experience
El cliente no dejó un comentario.ZAYDA A.
El cliente no dejó un comentario.Albert B.
Person helping me out what great but I was charged 3 times for my reservation with no help in fixing the problem. I will probably go to Penske or budget next time.Oscar F.
Jake was very helpful. Give him a raise.HOOMAN H.
El cliente no dejó un comentario.ANWAR T.
El cliente no dejó un comentario.KEVIN J.
The Saturday staff at the Capitol Hill locations rocks! There is always a lot of reservations but the staff does an incredible job managing the renters & vehicles.ANNEY M.
El cliente no dejó un comentario.SEAN R.
El cliente no dejó un comentario.BILLY R.
The day after I returned the rental van on time and with the tank full, I received a call from UHaul telling me that I had not returned the van. I then drove to the store location and had to work with the staff to resolve the problem. I should not have had this problem.ROBERTLOUIS B.
El cliente no dejó un comentario.Daniel K.
All was excellent. Christopher was wonderful to deal with when I dropped off the vehicle that I rented.Joy B.
El cliente no dejó un comentario.Benjamin K.
El cliente no dejó un comentario.EDWARDMARTINEZ S.
Thank you Chris and staff.MONICA M. | Overall Experience
El cliente no dejó un comentario.PAUL K.
The staff was extremely disorganized. The correct truck was not available for pickup, took them a while to make another reservation for me, I had to get my own dolly out of the storage space. Return process was also a disaster.MOOREMUHINDI M.
El cliente no dejó un comentario.David S. | First Impressions
El cliente no dejó un comentario.Kadijatu S. | Overall Experience
El cliente no dejó un comentario.MICHAEL M H. | Overall Experience
El cliente no dejó un comentario.Karen R. | First Impressions
Very rude and unhelpful.Tazeem K. | Overall Experience
So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unitMaliktra D. | Overall Experience
El cliente no dejó un comentario.Bart T. | First Impressions
El cliente no dejó un comentario.Laura B. | First Impressions
You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!emile b. | Overall Experience
El cliente no dejó un comentario.Johnathon F. | Overall Experience
When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don't know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!Eibhlin D. | Overall Experience
El cliente no dejó un comentario.Kenny H. | Overall Experience
I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.Donna G. | First Impressions
El cliente no dejó un comentario.Helen M. | Overall Experience
El cliente no dejó un comentario.Jerry D. | First Impressions
This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the storeFrances W. | First Impressions
The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.ROBIN D. | First Impressions
Good convenience😊Shuronda J. | Overall Experience
Your storage wasn’t bad but the small storage cost so highly.sHANIEKA c. | Overall Experience
Manager was great! Helpful and friendlyKimnerly F. | First Impressions
El cliente no dejó un comentario.Kenny H. | First Impressions
El cliente no dejó un comentario.Charmine H. | Overall Experience
El cliente no dejó un comentario.Aarthy C. | First Impressions
One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.sHANIEKA c. | First Impressions
I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard workClayton P. | First Impressions
It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. GraciasPhilip G. | First Impressions
Very friendly staff!!!David S. | Overall Experience
Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.David S. | First Impressions
All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.Ariel S. | First Impressions
The team there was very helpful. They were great. Thanks.ZACHARY K. | Overall Experience
It was a pleasure doing business with you.CARRIE C. | Overall Experience
Very unorganized and lengthy processAshley D. | First Impressions
I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.rebecca l. | Overall Experience
I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.Amitzah M. | Overall Experience
Excellent service!Ian S. | Overall Experience
Very responsive service, answered all of my questions and were transparent about pricing and options.Isabel E. | First Impressions
nonepatrick s. | Overall Experience
No commentsLarry S. | Overall Experience
Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.Laurence S. | Overall Experience
Great customer service.Johanna G. | Overall Experience
Will use U-Haul again.Daniel A. | Overall Experience
Very polite, professional, friendly and accommodating.Elizabeth S. | First Impressions
5starCAREY F. | Overall Experience
Didn't let me make payment arrangementsNICOLE P. | Overall Experience
Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.Kwang Y. | First Impressions
The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering serviceJean T. | Overall Experience
The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.Kelsey C. | Overall Experience
Highly recommended!Jean Remy A. | Overall Experience
The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.Kelsey C. | Reservación
The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.Jon P. | Overall Experience
Thank you for being my summer storage place!Flor Amaranta Micaela P. | Overall Experience
I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.Joseph I. | Reservación
They make it easy to use and explain it all clearly. Couldn't be any better.Brian V. | Overall Experience
The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encounteredNancy M. | Overall Experience
Good customer service.Daniel M. | Overall Experience
Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.RICHARD K. | Overall Experience
Clean and nice facility!Young K. | Overall Experience
YeahRico D. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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