Very easy process. Personnel was very helpful and answered all questions.
Comentarios de los clientes para U-Haul Moving & Storage of Capitol Hill
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Testimonios de clientes recientes de U-Haul Moving & Storage of Capitol Hill
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Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay
Thank you Chris and staff.
Very rude and unhelpful.
So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit
You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!
When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!
I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.
This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store
The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.
Good convenience😊
Your storage wasn’t bad but the small storage cost so highly.
Manager was great! Helpful and friendly
One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.
I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work
It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks
Very friendly staff!!!
Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.
All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.
The team there was very helpful. They were great. Thanks.
It was a pleasure doing business with you.
Very unorganized and lengthy process
I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.
I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.
Excellent service!
Very responsive service, answered all of my questions and were transparent about pricing and options.
none
No comments
Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.
Great customer service.
Will use U-Haul again.
Very polite, professional, friendly and accommodating.
5star
Didn't let me make payment arrangements
Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.
The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service
The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.
Highly recommended!
The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.
The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.
Thank you for being my summer storage place!
I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.
They make it easy to use and explain it all clearly. Couldn’t be any better.
The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered
Good customer service.
Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.
Clean and nice facility!
Yeah
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