Customer Reviews for U-Haul Moving & Storage of Calgary

1,233 comentarios

6315 36 St SE   Calgary, AB T2C2C4

(403) 910-7984

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/30/2021 - 12/2/2021: 9:00 a. m. - 5:00 p. m.
  • 12/3/2021 - 12/4/2021: 8:00 a. m. - 6:00 p. m.
  • 12/6/2021 - 12/9/2021: 9:00 a. m. - 5:00 p. m.
  • 12/10/2021 - 12/11/2021: 8:00 a. m. - 6:00 p. m.
  • 12/13/2021 - 12/16/2021: 9:00 a. m. - 5:00 p. m.
  • 12/24/2021: 8:00 a. m. - 6:00 p. m.
  • 12/25/2021: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(403) 910-7984

6315 36 St SE
Calgary, AB T2C2C4

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/30/2021 - 12/2/2021: 9:00 a. m. - 5:00 p. m.
  • 12/3/2021 - 12/4/2021: 8:00 a. m. - 6:00 p. m.
  • 12/6/2021 - 12/9/2021: 9:00 a. m. - 5:00 p. m.
  • 12/10/2021 - 12/11/2021: 8:00 a. m. - 6:00 p. m.
  • 12/13/2021 - 12/16/2021: 9:00 a. m. - 5:00 p. m.
  • 12/24/2021: 8:00 a. m. - 6:00 p. m.
  • 12/25/2021: cerrado

Show All Hours

  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Experience was very good from booking to return. ¡Gracias!

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blair E. 
Clasificación:
5.0

Always a pleasure to deal with. Thank you 😊

Royal M. 
Clasificación:
2.0

Pricing. Way too much. And really confused on the gas thing, 1/4 tank isn't gonna get me anywhere and I was extremely paranoid I'd run out of gas. I filled it up but still got charged extra. I was estimated $100 and I ended up having to pay $200 so not at all happy with this experience.

Kathryn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
3.0

The truck was very clean and everything went well with my move, but I do have a few complaints/concerns. My reservation was made for a different location, but when I arrived I was sent to this location instead. Not ideal as I had specifically booked a pick up location very close to my house. Then when I returned the truck and the woman went through the details she gave the total and I was shocked. First there was a rental fee for 8 pads/blankets, which I had not rented and were not in the truck even. Then I looked at the mileage I was being charged for and it was 7 times the amount I had actually driven. I had (thankfully) taken before and after photos of the mileage, so she amended that and I'm supposed to be receiving a credit to my Visa instead of the additional amount she had tried to collect. She was very friendly and rectified the situation, but it's a little suspicious and frustrating that all that extra billing was attempted to be put through.

Jolene K. 
Clasificación:
5.0

Everything was excellent. Especially the return Staff!

brian S. 
Clasificación:
3.0

I didn't get gas, but I know for sure that it didn't take $50.00 to fill truck. The truck started at 3/4's full and I only used 1/4 tank. That's not $50.00. But I guess I deserve it for not filling truck back to 3/4's full. I don't expect honesty from anyone in this pandemic world.

Randy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ming L. 
Clasificación:
3.0

Staff seemingly went out of their way to have minimal interaction with customers and were not very friendly

Kyle S. 
Clasificación:
5.0

The team at u-Haul was professional, friendly and have excellent customer service. The ruck we rented was a bit dirty as someone had just returned it. We had a great experience and definitely will be going back and recomending that location.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Relissa N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl K. 
Clasificación:
5.0

The gentlemen that helped hook up the trailer was very friendly and helpful.

Nicolas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

In and out :)

Royal M. 
Clasificación:
5.0

The equipment is always clean and the staff is always very friendly. Great location!

Daniel V. 
Clasificación:
2.0

As I was picking up the car someone was dumping debris from the roof of the building very close to the entrance. The dust cloud covered my personal vehicle and I was glad I still had my mask on outside when I left the facility. Floor of the van was dirty

STANISLAV N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judah B. 
Clasificación:
3.0

Everything arrived on time and my experience was very good. However communication could be improved. Matthew Ortiz was incredibly helpful and I appreciate his efforts very much.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent H. 
Clasificación:
1.0

Make sure that equipment isn't missing any safety items such as oh a tail light that wasn't there

Jeff C. 
Clasificación:
1.0

El cliente no dejó un comentario.

PHEYENNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
2.0

Vehicle was heavily smoked in. The rear door struggled to close the last few inches. This door required more effort than other trucks I've rented in the past. The brakes were squeaky and in need of replacement.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne F. 
Clasificación:
4.0

Equipment drop off should be clearly signed

Siegfried J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah C. 
Clasificación:
5.0

The trailer had a little leak on the rear right top corner, so my stuff got wet. I let the guy at reception in north vancouver now about it!!

Eric P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Easy to enter/leave. Tremendous selection of trailers/trucks and supplies. Customer service friendly

Kristin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vilius B. 
Clasificación:
2.0

A few things here: When we arrived for our pickup as per our reservation many days prior, there were no moving blankets available even though we had reserved 12. Then somehow, there were blankets available after we expressed frustration???? We had to walk quite a distance to find our truck. No one did a walk around with us. The front seat in the truck was damaged. The decals on the box were all peeling. The truck looked in really rough shape. The gas tank was filled to below half. It was not a positive or easy experience. Will not be using or recommending UHaul.

Sven J. 
Clasificación:
1.0

If you're going to ask people to move their uhauls after they've been dropped off to your designated drop off spot, maybe have a sign labelling where they should be parked in the first place.

Ostap F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Onutobor O. 
Clasificación:
3.0

Vehicle was covered in snow - took 10 - 15 min to clear and scrape windows. Would expect the vehicle to be 'ready to go'. With a 9 a.m. pick up, it is a reasonable ask.

Trent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty H. 
Clasificación:
5.0

Give a little more detail on the mobile pick up process.

Dylan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
3.0

well with moving the office in the building it made it hard on your people to service customers But Maria was excellent intaking care of me.

Garry W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wibur J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykola C. 
Clasificación:
3.0

Your prices and unforeseen added expenses were very disappointing. In the end I wish I had never shipped the pod container. For what the final cost was, I could have bought everything for much cheaper and it would have been new. My own fault for not asking the right questions.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
3.0

Pickup location was under construction, Dispatcher very friendly and competent, Location a mess and floor director person beligerant. Drop off location: service person left me waiting at her convenience then told me to do the return on line;. this was a real mess because of poorly designed format which is unfriendly to the cell phone which I had to use. I returned to the 'office' where the person reluctantly agreed to walk the 100 meters to where I parked the truck and do the check out. She insisted I put the truck keys in a box on a pole out in the yard and she would do the processing the next day. Not good service at this end, and the drop off is at least 3 km out of town, which means I had to get a ride back to town. Not very client friendly at this end, for no obvious good reason. However, the truck was clean and serviceable. The tank was less than half full when I picked it up and I was told to just return it with the same amount of fuel as when I picked it up. What happened to the easy measurement method of a full tank when I pick it up and when I drop it off?

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nidal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
2.0

The location seemed very disorganized. Wjen we asked the first person how they were doing, they said "bad" - they did not seem to want to be there. We had to wait for a long time when returning the truck because there was no one manning the desk.

Benjamin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tolulope E. 
Clasificación:
1.0

When my u box arrived in this location, no one have told me anything. Luckily I went there and asked one the employee to check when my u box will be arrived (she told me that she couldn't do that because there was no tracker system). Then I asked her again to help me check where exactly my u box right now, she said i don't know. Then I asked again can you at list check my name on the system first for at least I will get some information and it ended up that my u box was already sitting in this location without no one knows and call/ email me ( but the first answer that I got was : you will receive an email as your u box arrived) and last but not least when I returned the u box together with the truck that I rent, no one warned me that day they will close earlier/ moving to other location. I returned u box and the truck at the same day that I pickup, when I got there at 4.30pm no one there, and I tried to do online check out but didn't work, until finally someone came outside and told her that I just the truck and she said don't worry about online check out because she knows and remember me, but the next day around 2.30pm I got a call from this location telling me that when I will return the vehicle, and I told her that I have returned it yesterday, and all she said just ok . Very dis appointed with the service, since i was really need my stuff before but no one care about telling me that the stuff that I need actually sitting there.

phantius A. 
Clasificación:
2.0

Small hard to locate sign for the drop off and drop off box for the keys. No place to park, huge hole in the e parking lot. Had to park in the street. They could have at least had a sign on the door indicating where to drop off the keys

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mourad T. 
Clasificación:
4.0

The 12' x 6' trailer worked excellent for my trip from Alberta to Ontario

H A. 
Clasificación:
4.0

They didn't hav the Van i reserved, so I was given a bigger cube truck. The van would have been better.

Steffen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley T. 
Clasificación:
3.0

Accessing the front of the building was hard to find in the evening when it was dark. Maybe some more signs and directions would be helpful.

Spencer G. 
Clasificación:
3.0

contract said to return Trailer by 8 Am and I arrived before 8. Location didn't open until 9 Am. While staff were inside before 9 they were unwilling to help me before precisely 9 AM.

Craig S. 
Clasificación:
1.0

I got almost broken truck !!! & it is stuck in the middle of the highway !!!!!!!!!!!!!!!

RUSLAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
2.0

I was not personally shown to my vehicle. I was given the keys and had to go around the back of the building to find it. When I found it, it was the oldest vehicle on the lot and it was missing a signal light. I had a journey of over 1100 miles and was concerned about the condition of the vehicle being over 15 years old. The online self inspection didn't work and when I called the 1-800 number they said they couldn't resend the link. They also said that despite there being many newer trucks on the lot this one was the only one that was available for a one way trip. After gong back inside and not finding anyone available to help I decided to take the truck and call roadside assistance to fix the signal light and check the remainder of the vehicle for me. Roadside replaced the signal light and topped up the fluids after confirming they were low. The vehicle made it to our destination but the ride was incredibly rough and the steering was rickety.

Christian S. 
Clasificación:
4.0

More signage to direct you to the office and where to park trucks

James T. 
Clasificación:
5.0

Great service from the administrator at the desk to the gentleman who helped (Davie) hook up the trailer. The lot just needs more room for picking up and dropping off the larger trailers please

Arthur T. 
Clasificación:
4.0

I think Maria needs a raise. She was absolutely awesome. Very helpful accommodating friendly and willing to lend assistance. She was a joy to work with and a great representative for the U+Haul organization .

Lianne C. 
Clasificación:
2.0

It took approximately 40 minutes from walking in the front door to finally getting a truck, with one other customer ahead of me. This beats the previous record of 25 minutes from the last I had an extended wait at a U-Haul counter.

JASON V. 
Clasificación:
4.0

Great location with a large variety of equipment. Main office was a little hard to locate, so additional signage would be helpful, but aside from that excellent experience.

Matthew M. 
Clasificación:
4.0

Kind of a confusing location. It's busy and there's not a lot of room to return

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

Excellent customer service at the front end. Made the experience way less stressful.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cori C. 
Clasificación:
3.0

Good service. Friendly staff.

David G. 
Clasificación:
4.0

Persons there to take possession of rental items were friendly, guy k to look after my return.

ROSCO LAMONT L. 
Clasificación:
4.0

The windshield was not cleaned. The windshield was filthy with bug juice and spatters. The inside of the windshield has not been cleaned in ages if ever.

William W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
3.0

Better signage for pick up and drop off, have signs on the road or near it directing traffic. Understand it's under construction, which is why signage is all the more needed

Stephen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reno N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinh N. 
Clasificación:
1.0

I was told 0.79/km when I ordered the truck. The day of pick up the lady went through my info, estimated 100km and that my total so far was about $140. I took my contract and went, come to find that it was put down $1.27/km with an estimated 60km. When phoned to dispute, the man was very rude and continued to repeat that I signed the contract and ‘too bad', it didn't matter what it said online because I signed. It's too bad because a month earlier I had a great experience but now I'll have to find services else where. Really disappointed.

Marie S. 
Clasificación:
3.0

I wiped the steering wheel and controls with a white sterile cloth and it came away black. I needed the truck in the early AM and there was only ONE working headlight.

Rudy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krzysztof T. 
Clasificación:
4.0

The cab of the truck was not clean. There was a glass a drink container, fast food wrappers and napkins all over. Also I was told that the truck had half a tank of gas. It didn't. It had one third of a tank. I have dealt with this location before and had a great experience, this was highly disappointing.

Chrystal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eran G. 
Clasificación:
1.0

Schedule for a cargo van at 530pm. Unfortunately was not able to drive off till almost 7pm because the app would not provide code for car keys after payment. Store was closed at 5 so we couldn't go in. Tried to chat on the app but nobody responded. Tried live chat only to be told to call the live assistance and waited almost an hour to get through but the csr hanged up on us and never called back. Luckily when I called again I waited 15 more minutes and a nice lady named Brittany helped me and my husband with access to a key to another cargo van and apologized and compensated me 50 dollars for the mistake and loss of an hour and a half. Please work on customer service.

Sokhonthea S. 
Clasificación:
1.0

Hire more staff and provide a better customer experience. There is nothing efficient about the rental process and it takes extraordinarily long to complete a simple rental. The customer areas are junky and rundown, the staff are not engaging and appear to have no desire to make your visit memorable. Sadly there is no competition to inspire U-Haul to be better.

Gerry D. 
Clasificación:
3.0

It was under construction and due to a computer problem and Covid we had very long lines and quite a few people were stressed. I overheard that 1 truck wouldn't start and so I hollered ahead that I was returning a truck. They reacted very quickly, rushed me out the door...checked the rig and were very quick to get someone assigned to it and to get going so I think they did the best they could.

Cheryl J. 
Clasificación:
1.0

I was called one hour and 11 minutes before my booking pick up time letting me know my truck was no longer available. When I asked why this happened as I had received confirmation of my booking, the lady told me "we were supposed to call you, but no one did". I again asked why, and she replied "that's why I'm calling you now". I was told I could either go to a much further location at the other end of the city, or take a different truck. Very poor customer service.

Steven T. 
Clasificación:
5.0

Consistency and short lines. The equipment is always clean and ready to go!

Daniel V. 
Clasificación:
5.0

Excellent service and great vehicle. Only non positive comment was that I had to answer the same questions at the location as I did on the online reservation. Overall excellent though

Michael W. 
Clasificación:
1.0

Cashiers weren't wearing masks. I reserved furniture pads but none were available. Location was disorganized and staff were apathetic.

Andrew C. 
Clasificación:
1.0

Rude. Rushed. In a hurry. Disorganized

Daniel M. 
No se han enviado comentarios para esta ubicación.

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