Customer Reviews for U-Haul Moving & Storage of Calgary

1,164 comentarios

6315 36 St SE   Calgary, AB T2C2C4

(403) 910-7984

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/17/2021 - 10/21/2021: 9:00 a. m. - 5:00 p. m.
  • 10/22/2021 - 10/23/2021: 8:00 a. m. - 6:00 p. m.
  • 10/24/2021 - 10/28/2021: 9:00 a. m. - 5:00 p. m.
  • 10/29/2021 - 10/30/2021: 8:00 a. m. - 6:00 p. m.
  • 10/31/2021 - 11/4/2021: 9:00 a. m. - 5:00 p. m.
  • 11/5/2021 - 11/6/2021: 8:00 a. m. - 6:00 p. m.
  • 11/7/2021 - 11/11/2021: 9:00 a. m. - 5:00 p. m.
  • 11/12/2021 - 11/13/2021: 8:00 a. m. - 6:00 p. m.
  • 11/14/2021 - 11/18/2021: 9:00 a. m. - 5:00 p. m.
  • 11/19/2021 - 11/20/2021: 8:00 a. m. - 6:00 p. m.
  • 11/21/2021 - 11/25/2021: 9:00 a. m. - 5:00 p. m.
  • 11/26/2021 - 11/27/2021: 8:00 a. m. - 6:00 p. m.
  • 11/28/2021 - 12/2/2021: 9:00 a. m. - 5:00 p. m.
  • 12/3/2021 - 12/4/2021: 8:00 a. m. - 6:00 p. m.
  • 12/5/2021 - 12/9/2021: 9:00 a. m. - 5:00 p. m.
  • 12/12/2021 - 12/16/2021: 9:00 a. m. - 5:00 p. m.
  • 12/17/2021 - 12/18/2021: 8:00 a. m. - 6:00 p. m.
  • 12/19/2021 - 12/23/2021: 9:00 a. m. - 5:00 p. m.
  • 12/24/2021: 8:00 a. m. - 6:00 p. m.
  • 12/25/2021: cerrado
  • 12/26/2021 - 12/30/2021: 9:00 a. m. - 5:00 p. m.
  • 12/31/2021 - 1/1/2022: 8:00 a. m. - 6:00 p. m.

Show All Hours

Servicios en esta ubicación:

Contáctanos

(403) 910-7984

6315 36 St SE
Calgary, AB T2C2C4

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/17/2021 - 10/21/2021: 9:00 a. m. - 5:00 p. m.
  • 10/22/2021 - 10/23/2021: 8:00 a. m. - 6:00 p. m.
  • 10/24/2021 - 10/28/2021: 9:00 a. m. - 5:00 p. m.
  • 10/29/2021 - 10/30/2021: 8:00 a. m. - 6:00 p. m.
  • 10/31/2021 - 11/4/2021: 9:00 a. m. - 5:00 p. m.
  • 11/5/2021 - 11/6/2021: 8:00 a. m. - 6:00 p. m.
  • 11/7/2021 - 11/11/2021: 9:00 a. m. - 5:00 p. m.
  • 11/12/2021 - 11/13/2021: 8:00 a. m. - 6:00 p. m.
  • 11/14/2021 - 11/18/2021: 9:00 a. m. - 5:00 p. m.
  • 11/19/2021 - 11/20/2021: 8:00 a. m. - 6:00 p. m.
  • 11/21/2021 - 11/25/2021: 9:00 a. m. - 5:00 p. m.
  • 11/26/2021 - 11/27/2021: 8:00 a. m. - 6:00 p. m.
  • 11/28/2021 - 12/2/2021: 9:00 a. m. - 5:00 p. m.
  • 12/3/2021 - 12/4/2021: 8:00 a. m. - 6:00 p. m.
  • 12/5/2021 - 12/9/2021: 9:00 a. m. - 5:00 p. m.
  • 12/12/2021 - 12/16/2021: 9:00 a. m. - 5:00 p. m.
  • 12/17/2021 - 12/18/2021: 8:00 a. m. - 6:00 p. m.
  • 12/19/2021 - 12/23/2021: 9:00 a. m. - 5:00 p. m.
  • 12/24/2021: 8:00 a. m. - 6:00 p. m.
  • 12/25/2021: cerrado
  • 12/26/2021 - 12/30/2021: 9:00 a. m. - 5:00 p. m.
  • 12/31/2021 - 1/1/2022: 8:00 a. m. - 6:00 p. m.

Show All Hours

  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
2.0

I was not personally shown to my vehicle. I was given the keys and had to go around the back of the building to find it. When I found it, it was the oldest vehicle on the lot and it was missing a signal light. I had a journey of over 1100 miles and was concerned about the condition of the vehicle being over 15 years old. The online self inspection didn't work and when I called the 1-800 number they said they couldn't resend the link. They also said that despite there being many newer trucks on the lot this one was the only one that was available for a one way trip. After gong back inside and not finding anyone available to help I decided to take the truck and call roadside assistance to fix the signal light and check the remainder of the vehicle for me. Roadside replaced the signal light and topped up the fluids after confirming they were low. The vehicle made it to our destination but the ride was incredibly rough and the steering was rickety.

Christian S. 
Clasificación:
4.0

More signage to direct you to the office and where to park trucks

James T. 
Clasificación:
5.0

Great service from the administrator at the desk to the gentleman who helped (Davie) hook up the trailer. The lot just needs more room for picking up and dropping off the larger trailers please

Arthur T. 
Clasificación:
4.0

I think Maria needs a raise. She was absolutely awesome. Very helpful accommodating friendly and willing to lend assistance. She was a joy to work with and a great representative for the U+Haul organization .

Lianne C. 
Clasificación:
2.0

It took approximately 40 minutes from walking in the front door to finally getting a truck, with one other customer ahead of me. This beats the previous record of 25 minutes from the last I had an extended wait at a U-Haul counter.

JASON V. 
Clasificación:
4.0

Great location with a large variety of equipment. Main office was a little hard to locate, so additional signage would be helpful, but aside from that excellent experience.

Matthew M. 
Clasificación:
4.0

Kind of a confusing location. It's busy and there's not a lot of room to return

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

Excellent customer service at the front end. Made the experience way less stressful.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cori C. 
Clasificación:
3.0

Good service. Friendly staff.

David G. 
Clasificación:
4.0

Persons there to take possession of rental items were friendly, guy k to look after my return.

ROSCO LAMONT L. 
Clasificación:
4.0

The windshield was not cleaned. The windshield was filthy with bug juice and spatters. The inside of the windshield has not been cleaned in ages if ever.

William W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
3.0

Better signage for pick up and drop off, have signs on the road or near it directing traffic. Understand it's under construction, which is why signage is all the more needed

Stephen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reno N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinh N. 
Clasificación:
1.0

I was told 0.79/km when I ordered the truck. The day of pick up the lady went through my info, estimated 100km and that my total so far was about $140. I took my contract and went, come to find that it was put down $1.27/km with an estimated 60km. When phoned to dispute, the man was very rude and continued to repeat that I signed the contract and ‘too bad', it didn't matter what it said online because I signed. It's too bad because a month earlier I had a great experience but now I'll have to find services else where. Really disappointed.

Marie S. 
Clasificación:
3.0

I wiped the steering wheel and controls with a white sterile cloth and it came away black. I needed the truck in the early AM and there was only ONE working headlight.

Rudy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krzysztof T. 
Clasificación:
4.0

The cab of the truck was not clean. There was a glass a drink container, fast food wrappers and napkins all over. Also I was told that the truck had half a tank of gas. It didn't. It had one third of a tank. I have dealt with this location before and had a great experience, this was highly disappointing.

Chrystal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eran G. 
Clasificación:
1.0

Schedule for a cargo van at 530pm. Unfortunately was not able to drive off till almost 7pm because the app would not provide code for car keys after payment. Store was closed at 5 so we couldn't go in. Tried to chat on the app but nobody responded. Tried live chat only to be told to call the live assistance and waited almost an hour to get through but the csr hanged up on us and never called back. Luckily when I called again I waited 15 more minutes and a nice lady named Brittany helped me and my husband with access to a key to another cargo van and apologized and compensated me 50 dollars for the mistake and loss of an hour and a half. Please work on customer service.

Sokhonthea S. 
Clasificación:
1.0

Hire more staff and provide a better customer experience. There is nothing efficient about the rental process and it takes extraordinarily long to complete a simple rental. The customer areas are junky and rundown, the staff are not engaging and appear to have no desire to make your visit memorable. Sadly there is no competition to inspire U-Haul to be better.

Gerry D. 
Clasificación:
3.0

It was under construction and due to a computer problem and Covid we had very long lines and quite a few people were stressed. I overheard that 1 truck wouldn't start and so I hollered ahead that I was returning a truck. They reacted very quickly, rushed me out the door...checked the rig and were very quick to get someone assigned to it and to get going so I think they did the best they could.

Cheryl J. 
Clasificación:
1.0

I was called one hour and 11 minutes before my booking pick up time letting me know my truck was no longer available. When I asked why this happened as I had received confirmation of my booking, the lady told me "we were supposed to call you, but no one did". I again asked why, and she replied "that's why I'm calling you now". I was told I could either go to a much further location at the other end of the city, or take a different truck. Very poor customer service.

Steven T. 
Clasificación:
5.0

Consistency and short lines. The equipment is always clean and ready to go!

Daniel V. 
Clasificación:
5.0

Excellent service and great vehicle. Only non positive comment was that I had to answer the same questions at the location as I did on the online reservation. Overall excellent though

Michael W. 
Clasificación:
1.0

Cashiers weren't wearing masks. I reserved furniture pads but none were available. Location was disorganized and staff were apathetic.

Andrew C. 
Clasificación:
1.0

Rude. Rushed. In a hurry. Disorganized

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice A. 
Clasificación:
4.0

In the original reservation, I was directed by the website to a location which didn't have trailers (Flying J). The person redirected me to the location above to pick up a trailer. Your website needs to be re-pregramed so that it can identify which locations have what equipment. At the new location, for both check-in and return, the ladies were most helpful and what made it nicer was that they were so cheerful throughout the day, greeting people always. They should be commended whilst working in a location undergoing renovation. The trailer needed maintenance - tailgate chain missing turnbuckle.

Lee W. 
Clasificación:
5.0

need easier entrance access

Steven P. 
Clasificación:
3.0

They had no utility dollies at all, but there were too many trucks still. I think a location as big as this one should have more equipment.

Dafne M. 
Clasificación:
4.0

On our quote it said that it was only $0.79 /KM and we were charged $1.29 KM at check out. We had a medical emergency the day of our rental and could not get the truck back on time and were happy to pay the extra day rental but the mileage was a kick in the teeth. Hopefully we won't have to use your services again. Kind Regards tbeamish

Tina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalen Y. 
Clasificación:
4.0

Then need more staff on the front desk and better space that is organized to help better drop off a trailer.

Wendell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
1.0

In your statements you state that we will have your rental(s) ready to go at the time of appointment. I did all the reservations & pre check in U-Haul asked for & it took one hour & forty minutes to depart as it was not ready when I arrived.

Hugh M. 
Clasificación:
1.0

Very poor service Poor management No respect for customer

Samuel T. 
Clasificación:
4.0

Do a walk around the vehicle. Many marks and scratches on the box - all marked but not explained.

Ronald B. 
Clasificación:
4.0

The only comment I have is that when I called for the hours of operation, the call center indicated they would be open until 7PM. I returned the truck at 6PM, only to realize that they closed at 5PM. I tried to call to explain that I would leave the truck at the location and put the key in the return slot. After being on the phone for in excess of 30 minutes, I hung up and tried to log into the U Haul website to explain the situation, but was told that the URL that I tried to access was either not available or incorrectly input. I later (12:30 AM) called and did reach a person at the call center to explain the situation. She said just to call the location in the morning. I did that and finally reached a second lady at the call center and then was able to conclude the rental contract. The last person I talked to handled the final invoice to my satisfaction...

Garry S. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAMAR M. 
Clasificación:
5.0

Maria and the staff are always friendly and helpful. Great location and short lines!! Thank you!!!

Royal M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brayden R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roxanne A. 
Clasificación:
4.0

There was a huge line up on Sat morning and only one employee handling everything. This resulted in what should have been a 10 minute procedure taking close to an hour. Also, they told me that the trailer I rented needed to be returned by 8:30am the next morning. Imagine my surprise when I arrived only to find that the store didn't open until 9. Luckily I was able to use the online service to drop the trailer off. The trailer worked great. The people and the business operation/organization need A LOT of attention.

Ryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Birjukumar P. 
Clasificación:
5.0

Everything was great

Gary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
2.0

Very disorganized and confusing, skip this location and go to a small local U-Haul, always a better experience. Truck was clean but engine sounded like it was ready to die soon.

Brent R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Friendly and accommodating

Russell D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Friendly front counter staff, and easy to deal with.

Douglas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren P. 
Clasificación:
5.0

Poor truck was very dirty on the outside, oil seemed very dirty when checked. before renting it, could not tell if there were scratches or even dings, I washed it before bringing back, ran out of money at wash or it would have been cleaner, was reimbursed for trying to wash it, which was great. Ladies at this location where fantastic to work with. Other than a very dirty truck on the outside , the rest of the experience was great and I will be renting again from this location when needed.

John L. 
Clasificación:
2.0

Very disorganized, trouble finding the entrance. We reserved dolly's online and there were none available when we arrived. The truck was in need of maintenance and cleaning.

Bruce Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared M. 
Clasificación:
2.0

Actually having the stuff that he reserved for them

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harp T. 
Clasificación:
4.0

The person who explained the “ins & outs” of the car trailer I was renting needs to do a more in-depth overview. I have pulled lots of trailers so I had a background to understand what was ahead. A rookie could run into big trouble without more coaching.

Walter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deane Whitley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David-Nimya A. 
Clasificación:
5.0

They ran out of dolly's and trolleys but the services was excellent

Obasi N. 
Clasificación:
4.0

It was too confusing there were two offices and the building was so big it would have been better if there had been more signage where I could actually find someone

REBECCA Z. 
Clasificación:
3.0

Wait times to pick up and drop off are too long

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard N. 
Clasificación:
1.0

Signage. Better sign out app

todd S. 
Clasificación:
3.0

More staff

Khurram M. 
Clasificación:
3.0

The ONLY thing that made this rental palettable, was the great service I received from one employee, Kristen. She made it happen when three other locations could not. When other customers blocked the exit, she unhooked my trailer, let me turn around, and hooked it up again so I could get out and on my way. She is the only reason you got my business. I'm buying my own trailer so I hopefully don't have to rent from your company ever again.

Robert S. 
Clasificación:
1.0

THE WORST UHAUL EXPERIENCE POSSIBLE!!!!!!!!!! My order was changed to a later time without me being informed. Then I got a new booking; went to pick it up after being on hold for 30+ minutes and I had to THEN wait in line for 38 minutes to get my truck. THEN… they told us there are no dollys. I said I booked them online and they told me it's a request, not a booking… so I left without the dollys, over an HOUR later than we planned to start the move. THEN… after the move, went to return the uhaul, they told us to throw the keys in the box and leave. So we did and they never checked in the truck! I had to call twice and wait on hold AGAIN to ensure my truck was checked in properly and I wasn't being charged overtime. It's impossible to call a branch directly! Continuously on hold, it's rage inducing. This service was absolutely pathetic!!! I have never been more frustrated with a company in my entire life. You have permanently lost my business and I am telling everyone I know how ridiculous it has been.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake B. 
Clasificación:
2.0

We originally ordered through the Okotoks location, however due to equipment damage we were asked to pick up from a South Calgary location instead. Stuff happens, so that was fine, however... Most customers were asking and struggling to find the building reception at the Calgary location. No designated customer parking. Half an hour line up, even though we had pre-booked and pre-checked in. I would suggest a separate reception for pre-checked in clients, otherwise there is no benefit in being prepared. After check in we were told to go outside and find a representative to locate the trailer. There was no identification for your representatives - all plain clothed and no visibility. Suggest something to make them stand out. Apart from the that the people there were great and the trailer was fine.

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desmond T. 
Clasificación:
3.0

Location had a very long line up and they did not have the equipment required.

Nestor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanice B. 
Clasificación:
3.0

The line ups were very long at scheduled pick up time and there was very minimal effort to prevent the spread of Covid. I was the only one with a mask out of 20 people. Even employees were unmasked.

Gregory V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ruben C. 
Clasificación:
3.0

Your website was difficult to use when booking and "editing" my reservation. Tried to call in to the location I wanted but repeatedly got booted to the 1-800 number which is clearly based in US or even elsewhere. Therefore, no one would know the details of my Canadian city and couldn't help me. So I "edited" my existing reservation on-line only to learn that my "edits" could not be accommodated and in the meantime your system canceled my original reservation. It was a stressful mess. There was no indication that when I clicked on the "edit your reservation" option on your website that I would actually be cancelling my reservation. That should be made clear on your website or, better yet, have a real live person answer the phone. thank you for offering the option to comment.

Aaron S. 
Clasificación:
3.0

I waited in line for and hour yesterday to get my trailer. Also only 2 people working at front desk. More people checking us in would be a good idea when it's going to be a busy day

Timothy K. 
Clasificación:
1.0

Mobile checkin/key retrieval upon arrival where you don't have to talk to anyone. Had to wait an hour to get my keys from the ladies at the desk. This is not acceptable

Tyler M. 
Clasificación:
3.0

Fix the lineups, only have two staff members working with very huge demand, causes alot of delays. Otherwise very good service.

Amarjit D. 
Clasificación:
4.0

I was disappointed when discovering that what I reserved was not in the truck. I reserved a dolly and moving blankets and they were not provided. In the end I was not charged for them but it was disappointing.

Richard G. 
Clasificación:
1.0

Put up a sign to Indicate where is the pick up and where is the drop off and and maybe your staff needs a break because they are very mean

Michael B. 
Clasificación:
5.0

Everyone was so pleasant and helpful. Thank you guys God bless!

Aramide F. 
Clasificación:
2.0

Very disorganized. Were supposed to deliver u-boxes but didn't. I did get a truck said I could use it for two days but the trailer for one day only and I would have to transfer from the boxes to the truck on the second day. After I picked-up it turned out that I had the truck for one day and the trailer for two??? Complete mess. Got an email and an angry call about not returning. When i asked about my remaining boxes people at the front had no clue. I had to walk into the warehouse to talk directly to the forklift operator who found them. Personnel were refusing to talk to the warehouse personnel and were trying to keep me from doing it. I'd like to thank Nick who was very helpful and Ahgan and the forklift operators they saved my move. Found the boxes hooked up the trayler and loaded the truck. I will avoid U-Haul in the future

Freddy M. 
Clasificación:
3.0

The tie down rails were not updated, one side was old and only a bumper , no place to tie down like the other side. This made my move very difficult. Next time I will check this before accepting rental contract. If you can not tie down your load , how do you secure it properly when trailer is not full . Pick up service was great, but drop off was like talking to a wall . Waste of time.

Lyle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE V. 
Clasificación:
5.0

The office hours have been changed apparently and they do not open until 9. The net says 7. Top management needs to clean up their act to make things easier for the employees at the various outlets. The yard employees are doing the best they can working against company policy. Dr. J. A. Haman

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul H M. 
Clasificación:
4.0

Not much for improvement. Friendly staff, and very knowledgeable. Truck was clean and in good repair.

DouglaS P. 
Clasificación:
5.0

I find trying to fill the tank to 5/16 very difficult- it would be much better if the tank was full

Geoffrey S. 
Clasificación:
3.0

The office was not clearly marked, return area not clearly marked. Difficult to maneuver in the parking area. Staff were all very friendly and helpful. The trailer I rented was missing a tail light and one tire was low in pressure. I think some issues are related to this location being under construction. Seemed to have lots of equipment.

Greg H. 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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