Customer Reviews for U-Haul Moving & Storage of Burnsville

8,799 reviews

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
3.0

Customer did not leave a comment.

hannah M 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
4.0

Customer did not leave a comment.

Todd B 
Rating:
3.0

Customer did not leave a comment.

richard h 
Rating:
5.0

Robert, the technician was very quick and friendly.

Autumn P 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

All good

Michael S 
Rating:
5.0

Tech was great— finished quickly, very courteous

Stephen W 
Rating:
4.0

Unfortunately it appears that oil was leaking from the vehicle and left 2 large spots on my concrete driveway, and a few little spots. So not happy about that. Other than that, the truck and service were good as usual.

DAVID P 
Rating:
4.0

Customer did not leave a comment.

Brock G 
Rating:
4.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Always available to answer questions. Quickly accepted alternative forms of payment. Friendly staff.

kory s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

ABDI A 
Rating:
4.0

Customer did not leave a comment.

nick r 
Rating:
5.0

Customer did not leave a comment.

Patty W 
Rating:
5.0

Customer did not leave a comment.

Rich G 
Rating:
5.0

Customer did not leave a comment.

Frances C 
Rating:
5.0

Customer did not leave a comment.

Warfalibaax M 
Rating:
5.0

Customer did not leave a comment.

Jack N 
Rating:
5.0

Customer did not leave a comment.

Zach S 
Rating:
1.0

You have very bad customer care at this location !

Nur F 
Rating:
4.0

Staff at this location have always been very helpful. The truck ran poorly, however, and needs mechanic work

John R 
Rating:
5.0

Customer did not leave a comment.

Sandra L 
Rating:
5.0

I would have liked to have more than a quarter tank when I picked up the truck. I had to fill the tank half way rather fill it half way!

Steven P 
Rating:
5.0

The staff, especially Matt, were very helpful.

Rob A  |  Overall Experience 
Rating:
4.0

Should fill up the gas tank!

narann p 
Rating:
5.0

Customer did not leave a comment.

Amanda R 
Rating:
5.0

Everything was great! I had to change to a bigger trailer and they were able to do this !

Mike T 
Rating:
5.0

The check out person, Arli, and the check in person ? were both super friendly and helpful. Truck worked out well.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Great service

Tee J 
Rating:
5.0

Customer did not leave a comment.

STEVEN Y 
Rating:
5.0

Customer did not leave a comment.

CHAKITHA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK J 
Rating:
5.0

Everything was clean I felt my belongings were safe there I was helped when I needed it Check in and check out was fast and efficient

Tira B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN R 
Rating:
5.0

Thank you

Dillon K 
Rating:
5.0

The customer service for this location was outstanding. Keep up the great work!

PETER T 
Rating:
5.0

You provided fast and excellent service today. Thank you!

Jami M 
Rating:
5.0

I will always use this facility! Excellent staff!

sharon w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon O 
Rating:
3.0

Customer did not leave a comment.

Ronald N  |  Online Move In 
Rating:
1.0

Flat tire on the second trailer, only ended up here after being sent by another location that didn’t have a trailer in running order.

Thomas H 
Rating:
2.0

Have a trained staff that can get quicker results with dispatch.

Kelly S 
Rating:
3.0

Lots of debris in the trailer. Did not affect usage at all. Just hoped I didn't get charged for the garbage piled up front. Looks like I didn't.

Mike T 
Rating:
5.0

Service and communication was great

Jason C 
Rating:
5.0

Very helpful

LUIS J 
Rating:
5.0

Thank you for working with me

Angela P 
Rating:
5.0

Customer did not leave a comment.

Kouassi Y 
Rating:
5.0

Customer did not leave a comment.

claude J  |  Overall Experience 
Rating:
5.0

Drop off

Gary R 
Rating:
5.0

Customer did not leave a comment.

Chanda O 
Rating:
5.0

Great customer service!!

Tracy S 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
4.0

Customer did not leave a comment.

adan e 
Rating:
5.0

Customer did not leave a comment.

Denise T 
Rating:
5.0

Customer did not leave a comment.

Matinou Y  |  First Impressions 
Rating:
4.0

Friendly, knowledgeable, helpful service, whole experience was easy and seamless.

Brett A 
Rating:
5.0

Thank you John and Jody?

Kelly G  |  Online Move In 
Rating:
5.0

Trucks a bit to tall to get in for a short person who is older with balance not quite as good as it used to be Give an extra step or a stool with truck if needed.

Mary S 
Rating:
5.0

Very smooth operation. The U-Haul website kept encouraging me to download and use the app. I'm 70 and was worried about that, when I called to confirm the reservation the young man was very reassuring, said just come into the counter and they'd check me out. The 26 foot truck looked new, was clean and very easy to drive. I'm glad it worked out to rent one0way.

Timothy D 
Rating:
3.0

Truck seemed very unstable and darn near unsafe. Windows very dirty inside and out and there was an issue with the drive of the truck seemed to lack a bit

Alicia D 
Rating:
5.0

Customer did not leave a comment.

Michael R  |  First Impressions 
Rating:
5.0

All the workers in the store Tuesday morning were solid. They all know whats up , were helpful and Robert is the man.

Timothy E 
Rating:
5.0

Customer did not leave a comment.

Noor H 
Rating:
5.0

Robert was super helpful, and I can tell a hard worker. He completed our hitch installation in a very short time.

Tom D 
Rating:
4.0

Customer did not leave a comment.

David C 
Rating:
1.0

I had storages with this location for 10+ years. Never had a problem til one day they said I was there too long and said I had 15mins to go. I paid for 24hour access and they in turn gave me 15mins per day. They were rude, did not return my calls, including upper management. Shaded on their lack of customer service, lack of knowledge of policies, lack of enforcing policies, I elected to move my business elsewhere. I was paying around $250/mth for 2 storage units and am not paying $200 for more sq footage and consistent access to my belongings, friendly and customer service oriented space. No more dealing with the bs that they gave me. It’s a shame. I would never again recommend them.

Leslie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffry G 
Rating:
5.0

Customer did not leave a comment.

patricia c  |  First Impressions 
Rating:
5.0

The car carrier was functional, but full of snow.

Thomas K 
Rating:
4.0

only issue the oil pressure gauge would not work occasionaly would finally work on the fourth start notified the dealer

charles e 
Rating:
5.0

Great Manager John was very customer focused.

Thomas S 
Rating:
5.0

The dude running this place knows his stuff, is very helpful and provides top notch customer service!

Karl J 
Rating:
5.0

Customer did not leave a comment.

Darrell J 
Rating:
5.0

I paid free money I only drove 9 miles and I haven't used because I was told by the mangament the apartment that I was supposed to move in was not finalized. They should have given to me at least a discount cuz I added little bit more gas

Abdirahim D 
Rating:
2.0

Location looks hastily put together. There is no parking. Customer service was almost non-existent. The truck needs maintenance. Struggled to get above 45mph. Makes a grinding sound at speeds above 35 mph in gear.

Njeri C 
Rating:
5.0

Great customer service by both workers on duty!

Madeline N 
Rating:
5.0

I really like it and the manager was super nice

amaal s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP R 
Rating:
5.0

Customer did not leave a comment.

Zachary D 
Rating:
4.0

Good service and great hours

Verona B 
Rating:
5.0

Very courteous and professional

Dean F 
Rating:
5.0

Very knowledgeable staff, fast service, I highly recommend!

Paul L 
Rating:
5.0

Customer did not leave a comment.

Ronald T 
Rating:
4.0

I might have missed what was provided, but more clarity on what to expect during the equipment return process (options, steps, etc.) I was confused and the people at the counter seemed to assume I knew what to expect. Otherwise, it went very well. I will use this location again.

Joel R 
Rating:
5.0

Customer did not leave a comment.

Bryan L 
Rating:
5.0

Customer did not leave a comment.

Nikki M  |  Overall Experience 
Rating:
5.0

Everything was good thanks

christopher t 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
4.0

Customer did not leave a comment.

Gavin P 
Rating:
5.0

Customer did not leave a comment.

JENNA E 
Rating:
5.0

Everything was excellent except the lighting kept timing out as I worked inside the unit. I had to stop what I was doing and walk out into the hallway to get the lights to come back on. I have used this same U-Haul for about 20 years now and will continue to do so as needed. The staff is friendly, honest, and helpful. Thank you, U-Haul staff!

Kathy M  |  Overall Experience 
Rating:
1.0

I was overcharged 100 miles truck was old and off balance for steering wheel. The front left headlight was out. Hard to drive in the dark with one headlight. A heavy truck full of furniture. Thanks a lot . Bad customer experience.

Robin O 
Rating:
3.0

The truck was old but clean. It drove rough and the driver side door needed to be slammed for it to actually close. I filled the tank up just above the line I received it and was happy because I always put too much in. Still received a 2 gallon fuel charge which is BS!

Jared S 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
4.0

Customer did not leave a comment.

Miranda o 
Rating:
4.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

DEANA S 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

pia l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
3.0

Customer did not leave a comment.

Firaoli U 
Rating:
2.0

The Truck visually cosmetically looked fine but, I was very unhappy about the Uhaul drivability, Had to many close calls side swiping vehicles when going down the road. The Trucks Steering was horrible, very uncontrollable. I trusted the truck would’ve been inspected and road tested before i made the trip. Reservation was made with generous amount of time to make sure i had gotten a vehicle that was road trip safe.

Alexis C 
Rating:
5.0

Customer did not leave a comment.

Lam T 
Rating:
5.0

Solid customer service, very straightforward

Lydia C 
Rating:
1.0

We traveled through the coldest part of the continental United States with no heat in the truck, in January. We purchased our own windshield washer fluid to add because it was not full. The truck was not inspected for performance prior to renting it to us.

Bill D 
Rating:
5.0

Customer did not leave a comment.

Curt G 
Rating:
5.0

Customer did not leave a comment.

JENNA E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Martin A 
Rating:
5.0

Customer did not leave a comment.

JENNA E 
Rating:
5.0

Customer did not leave a comment.

terrell d 
Rating:
5.0

Customer did not leave a comment.

Jim H 
Rating:
4.0

There was an issue with billing and the checkin, but the customer service line fixed everything and was very helpful.

Valorie W 
Rating:
1.0

The online process was confusing, and when I went inside to ask for help the employees were rude and made it feel that I was wasting their time by asking. They both had plenty of time to smoke outside of the building, though.

ALEXIS R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

elsa p  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATIE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin B  |  First Impressions 
Rating:
5.0

Didn't have any problems getting in and out. And I love the fact that it was fully secured.

Amanda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE M  |  Overall Experience 
Rating:
4.0

Everything was good at the Burnsville U-Haul. The assistant manager John was absolutely awesome! He was friendly, and he took the time to listen to my concerns and help me right away! The only reason that I can’t give this location all 5 stars is because they NEVER answer the office phone, which made things inconvenient for me on more than one occasion.

Morgan C  |  Overall Experience 
Rating:
5.0

Storage area was always clean, staff very helpful and accommodating. Thank you.

Carol L  |  Overall Experience 
Rating:
5.0

The staff was very knowledgeable and friendly. The storage space seems very secure, clean and modern.

Valerie A  |  First Impressions 
Rating:
5.0

Great customer service. Worked through what was needed and guided us through the process.

Donald L  |  First Impressions 
Rating:
5.0

Uhaul has consistently provided me the moving and storage solutions I've needed, when I've needed them. Solid, dependable, no-frills service.

James H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ZABREIN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hugh J  |  First Impressions 
Rating:
5.0

Very respectful. Fast service

Kiana P  |  First Impressions 
Rating:
4.0

Good no complaints

Francis K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert E  |  First Impressions 
Rating:
5.0

It was the person that helped us by checking us in and up until we were done moving into our storage. He was wonderful and made our experience super nice and easy. Great customer service.

Genevieve Y  |  First Impressions 
Rating:
5.0

My only complaints - when in the locker for awhile the lights keep going out and the alarms are frequent some times. Otherwise great!

alice w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joann m  |  Overall Experience 
Rating:
5.0

The only thing lol I lost my keys to my lock so it would’ve been nice if the could of helped me instead of getting a locksmith Otherwise everything was awesome. I definitely would come back if needed

DANA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cailynn A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patricia G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alec S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C  |  Overall Experience 
Rating:
5.0

I rented a small unit but I had to upgrade to a larger unit. Everyone was nice. I also liked that I could return boxes that I had purchased but didn’t use.

Patricia G  |  First Impressions 
Rating:
5.0

This location gave me my best experience of U-Haul. The service is outstanding, the employees are all knowledgeable, courteous, pro-active, competent, and volunteer their services. They insist on doing things for you instead of leaving customers to do everything. They are accommodating when you need to make a change. U-Haul as a company should showcase this location as a template for how U-Haul franchises should be run, because they were exemplary (and some of my experiences at other U-Haul locations were not great). Keep up the great work!

Brian T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBRA F  |  Overall Experience 
Rating:
5.0

I really like the way they worked with me the manager was really nice i will definitely recommend to my family and friends

amaal s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aareum s  |  First Impressions 
Rating:
5.0

We are glad to have been able to depend on a place like UHaul to store our things. The convenient location and security were very important to us. Thank you for you service.

Roberta O  |  Overall Experience 
Rating:
5.0

General Manager very courteous and helpful.

Thomas S  |  First Impressions 
Rating:
5.0

I’ve been more than happy with the move in process I like how secure it is and the pricing for the space is very reasonable I also like that if you’ve never rented from them before, you get a free month

Tira B  |  First Impressions 
Rating:
4.0

only reduced to 4 stars because it is expensive

DEBRA B  |  Overall Experience 
Rating:
1.0

Horrible management! Not at all willing to work with people.

Laurie B  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly. Getting all my needs met even though my reservation was messed up. I just moved across the country and that could’ve really caused a lot of issues with my plans. I’m very thankful for them.

BRITTANI W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah O  |  Overall Experience 
Rating:
5.0

Austin Elliott is a fantastic location manager. I recommend this location for all your moving needs. Thank you

John M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith M  |  Overall Experience 
Rating:
5.0

We received a larger truck for the same price since the one we wanted was over booked. We also increased the size of the storage unit. Awesome service 👏🏽

John R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNA M  |  Overall Experience 
Rating:
5.0

I am immensely grateful to the staff at this location. A million thanks to Austin, the store manager, Stephanie, and John for their support and kind assistance.

YAHEL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diana V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciana S  |  Overall Experience 
Rating:
4.0

Great service wonderful employees great facility

Steven R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOSE M  |  First Impressions 
Rating:
4.0

Everything was perfect besides the ridiculous late fees and threats. I see how ppl lose everything in storage. Sad. Sometimes things have to be paid late. Fees are fine but they’re extreme.

Dianna G  |  Overall Experience 
Rating:
5.0

It was excellent till the water problem. But I would recommend you to anyone who would want a storage. Everyone has be so kind and helpful. You go above and beyond to help.

THERESA A  |  Overall Experience 
Rating:
2.0

We came across many issues for only storing for less than 2 months. Staff was very friendly and helpful but at times seemed to be under staffed especially to deal with cleanliness issues. In the building we were in the bathroom was often dirty with garbage overflowing. Hallways not swept so carts would get caught up. We swept out our unit but was obvious that nobody else really cleaned up elsewhere. Also no garbages around to help with clean up. At two separate events the swipe card to get into the building did not work or the alarm system was not working. At times during our visit there were many alarms going off.

Jaimie B  |  Overall Experience 
Rating:
5.0

Always willing to work with me

PATRICIA P  |  First Impressions 
Rating:
5.0

Your facility worked out well for us over the past 2-3 years. Your operations team was great to work with during that time period. In particular Matt was very helpful in determining our storage needs as they evolved over time. I would recommend your storage and equipment rental services to anyone in the area!

Kevin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V  |  Overall Experience 
Rating:
3.0

One of the staff members where very rude he thought he could talk to me any kind of way I was going to call to talk to one of his managers on Monday very disrespectful

Earline W  |  First Impressions 
Rating:
5.0

Very helpful

Timothy G  |  First Impressions 
Rating:
5.0

Great

darlene l  |  Overall Experience 
Rating:
1.0

The internet said that customers have access to the units until 10pm. When we got there the staff who registered us said we had to have everything in by 4:40 because that’s when he has to lock the doors. Because that would not work for us, he offered us a different unit. We got to that unit and it was locked so, he walked away, without a word. We waited, he came back and offered us an interior unit, which we accepted. When we returned to unload the truck, the double doors to the unit’s location would not open, even though it was during the hours that they should have. We pressed the button that said “press button for assistance” and no one responded. Because we could not get our couches through the single door that would open, we chose to unload our belongings in the first open unit we could find. The confusion with the check in for storage made the whole day more than an hour late. I called John at U Haul in Burnsville the next day to explain what had happened. He was very accommodating and let us keep the unit we had moved into but did not apologize or explain why it happened.

Tana H  |  First Impressions 
Rating:
1.0

U guys treated me worse than any business ever has. It's sad that your Company and workers forget to see other people are people just like them If it wasn't for my kids and love for the Universe UHaul would experience something that wouldn't have ever been forgotten. Thankfully I will move on and never ever EVER EVER, FOREVER, NEVER do business with UHaul or anyone that resembles UHaul Thank you William A. Faulk

william a  |  Overall Experience 
Rating:
5.0

Thank y'all so much for y'all wonderful service

Nicole W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leshedia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chang H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINE S  |  Overall Experience 
Rating:
5.0

The man that helped me did a awesome job Good customer service took his time and explained everything to me. He is a great person done a wonderful job thank you so much

Nicole W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelynn K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katherine m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra C  |  Overall Experience 
Rating:
1.0

Management doesn't answer emails doesnt a nswer phone calls and bills me for charges after I closed out my unit you guys suck

DOUGLAS S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORRINE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE T  |  Overall Experience 
Rating:
3.0

The reason I put average is because my son went to put my stuff in my storage unit and it had been rented. I told the person when I came to rent unit I would be coming on the 23rd. So we had to go through all paperwork again. Luckily an accessible unit was available. I am handicapped and needed easy access.

Susan W  |  First Impressions