Comentarios del cliente para U-Haul Moving & Storage of Burnsville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Burnsville

Grado total:

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Peter J. en

Grado:

El cliente no dejó un comentario.

Jimmie J. en

Grado:

El cliente no dejó un comentario.

Antanas D. en

Grado:

Even I returned equipment earlier I was changed extra $20 The u-haul App is designed in such a way to extort more money from unsuspected customers. I think it is intentional. U-haul used to be good but not any more.

Dana B. en

Grado:

El cliente no dejó un comentario.

Jake H. en

Grado:

I called prior to my appointment to confirm that the parts that were needed for my installation had been been received and were in stock. The agent at the Uhaul location of my appointment stated that they had been received and would be able to begin working on trailer hitch install right away at 9:00am (time of my appointment). I was on a very tight schedule for needing this installation completed so making sure that all the items needed for the installation prior to the appointment was something I wanted to be sure of. However when I arrived for my appointment the parts were not received as the agent previously told me, nor were all of the necessary parts even originally ordered that were needed for the installation. Every time I have ever given Uhaul my business it has resulted in poor customer service, misgiven information, or has come at my expense as the customer with all of the major Inconveniences.

Thomas R. en

Grado:

I rent trucks multiple times per month. There is always a long wait and only one employee checking customers out. Whatever employee is working seems to have no sense of urgency what so ever. The employees are often dressed unprofessionally and do not act professional. Not this time but the last time I got a uhaul 2 or 3 weeks ago somehow I got charged approx. $20.00 over.

Megan P. en

Grado:

El cliente no dejó un comentario.

kurt S. en

Grado:

El cliente no dejó un comentario.

Katie P. en

Grado:

I ordered a furniture dolly and appliance dolly to be put in the UHaul. Once we got to our home we realized the dollys were not in the truck. Our movers were ready to go and we were on a time crunch, so we opted to move without them as opposed to turn around and drive back to the UHaul shop. I called to report that they weren’t in to make sure I got refunded for them. The person I spoke to seemed annoyed and said “ok I made a note.” No apology. No guarantees that I wouldn’t be charged for it. When I dropped off the UHaul they said they were expecting the dollys to be there. There was no note on my account.

Nirza S. en

Grado:

El cliente no dejó un comentario.

Doris K. en

Grado:

Bee is a rock star! The gate at our storage facility was stuck, so she had to go in & out 3 times with the fork lift, put the boxes exactly where we wanted them and picked them up before the scheduled time, increasing our delight with her work!

Raniery D. en

Grado:

All was ready to go.

Robert J. en

Grado:

Nothing

Gary J. en

Grado:

Great agent

Nate H. en

Grado:

El cliente no dejó un comentario.

troy C. en

Grado:

I've used this location many times. Always received good service.

Sandi g. en

Grado:

I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Thank you 😊

Ramon I. en

Grado:

El seguro del carro que uno se compra debería ser para toda clase de probemas

John B. en

Grado:

El cliente no dejó un comentario.

anna M. en

Grado:

Thank you, it was an excellent experience!

Christopher D. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

El cliente no dejó un comentario.

Jermaine W. en

Grado:

Clean the trailers off it was mud and debris on the straps and handles which could be dangerous but besides that the truck got the job done also uhaul need to invest in newer trucks it's called bluetooth and USB ports but the truck again got the job done and it ride smoothly thanks uhaul

William T. en

Grado:

Your service at this location was the best I've ever been treated I don't see how you could possibly improve unless you maybe had more help but the help you had was very helpful and friendly. Thank you very much

Paul S. en

Grado:

Express checkout was very slow. Trailer had marker lights out and bare wire showing on the light cord/

Jennifer F. en

Grado:

The man working was rude to his coworkers in front of the customers which made me uncomfortable. They were also unable to help tighten the bolt on my hitch so I had to leave and go to another car service place to have them tighten the bolt before I could hook up the trailer.

Luke E. en

Grado:

El cliente no dejó un comentario.

Megan O. en

Grado:

Alex, Matt, and Alfonzo(?), were very helpful and had awesome customer service skills! When I came to pick up my truck and it had not been returned yet, Alex and Alfonzo rushed to help me get another vehicle. Better yet, let me keep it for as long as I needed! When I returned the truck, Matt made sure I got my refund from the deposit I put down. 10/10 recommended this U-Haul.

David S. en

Grado:

More training for counter help. Better maintenance on vehicles. The battery died. Improve 24/7 share- it would not let us complete our drop off.

Janet G. en

Grado:

Ordering a trailer through main regional office was a nightmare!!! In July I tried renting a truck and car carrier and 24 hours before it was cancelled so THIS time I could only haul a 5x8 cargo trailer and to avoid what happened in July I paid for the rental ahead (which was met with resistance) - sure enough, 3 days before I needed it I was told it may not be available (popular size, end of month). In this case my grandson HAD to leave when he did due to work and school. It isn't negotiable sometimes when people need to move! Thank god 24 hours later you got one, but not after a lot of tears and worry. Why do you rent what you know there isn't enough of? When we looked 2 weeks before there was no indication of a shortage. Other sizes said sold out but not this one size. The worst business on earth! You are the only company that rents cargo trailers or you would be out of business. There needs to be a class action lawsuit against Uhaul for this practice model. It ruins lives! The Burnsville facility wasn't close to us but was the only option. They were professional and great!

mohamed H. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

Easy and efficient pickup-- thanks for a great UHaul experience!

leah G. en

Grado:

The van was great, the customer service could use some work.

Joelen H. en

Grado:

El cliente no dejó un comentario.

Abdirahman M. en

Grado:

Awesome

Loren Craig K. en

Grado:

Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!

Dennis S. en

Grado:

N/a

sharon w. en

Grado:

excellence!

Ratha K. en

Grado:

..

Ryan S. en

Grado:

Great storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.

Chad D. en

Grado:

We were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.

Adam R. en

Grado:

Excellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.

connie j. en

Grado:

If I ever needed another storage facility again, I would definitely go back to the same place.

Martha M. en

Grado:

This was my first experience having a storage unit. It was so easy and I never felt that I wasn’t safe when I would come to put things in or take things out of the unit.

LAWRENCE W. en

Grado:

Everything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation

Melissa P. en

Grado:

Everyone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!

dylan h. en

Grado:

Great service and easy to use facility. Confident that my items and in a safe, clean environment.

Terrance Q. en

Grado:

My customer service agent went out of his way too get things done great job

Chad S. en

Grado:

Staff went out of their way to help me.

amber r. en

Grado:

Fine.

William S. en

Grado:

Aside from the 24/7 access door malfunctioning once, I have absolutely no complaints.

STEVEN S. en

Grado:

My only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.

Martha M. en

Grado:

I found the staff professional but also pleasant to work with.

elizabeth k. en

Grado:

I paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again

tara Z. en

Grado:

Very clean well maintained facilities.

Jodi L. en

Grado:

We had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.

Pamela R. en

Grado:

,

Leah S. en

Grado:

The staff was polite and professional. My main concern was how far the unit was from the loading dock.

Chantel A. en

Grado:

There was a custodian in the store when I entered. He saw me walk in & didn’t bother to greet me. He was super unprofessional. They seemed to be short staffed

vanessa s. en

Grado:

Very good service Thank you Vanessa Sapp

gary r. en

Grado:

Staff was courteous, friendly and willing to help. We were pleased.

Michelle H. en

Grado:

The staff was friendly, helpful and welcoming and made sure I was satisfied.

Philip L. en

Grado:

Corporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.

jenny j. en

Grado:

Great Experience

Sarah P. en

Grado:

I needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.

maralyn r. en

Grado:

Thank you!

BRITTA R. en

Grado:

Very nice facility.

ROBIN L. en

Grado:

The staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.

Christian K. en

Grado:

Check in guy was very friendly.

Laura J. en

Grado:

The customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.

Joanna S. en

Grado:

I had a positive experience.

Aidan S. en

Grado:

Helpful.

JAMES W. en

Grado:

Very good facility and staff.

Bopha C. en

Grado:

The storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.

Michael B. en

Grado:

3 times at this location, excellent service, had a frozen lock and they got the lock off

Autumn F. en

Grado:

I would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.

CARLA E. en

Grado:

We had no issues

Brigit R. en

Grado:

Barry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!

zenet m. en

Grado:

I recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.

JOSHUA W. en

Grado:

One young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!

Michael Y. en

Grado:

O

KIM H. en

Grado:

Manager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!

Maria E. en

Grado:

Great experience!

Aleksey K. en

Grado:

Rude staff

Gerri S. en

Grado:

I was pleased with the service I received. Thank You

Steve M. en

Grado:

Great accessible covenant location

Sara B. en

Grado:

My experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.

dementrus r. en

Grado:

Everything was perfect for me.

Bopha C. en

Grado:

Quick, fast service. The employees were super helpful! Thank you!

rhett b. en

Grado:

Fix your telephone customer people, give them more power to help when the stores are closed

Mark L. en

Grado:

The times I was there always involved a long wait as they seemed to be chronically understaffed and somewhat disorganized.

Chris R. en

Grado:

Greetings~ All staff was extremely accommodating and helpful when needed. Excellent experience and will use service again if needed. Thank you for great service and wonderful facility! Kris

Jason B. en

Grado:

Worst place ever overcharged didn’t have the truck we booked 1 month in advance people working there are really useless and the GM doesn’t call you back

JAMES R. en

Grado:

Because there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.

andrew a. en

Grado:

I used the storage unit for a total of 8 days and then returned all of my equipment. Due to incompetence by the staff my order was never closed and I was over charged and even sent to a debt collector

Steve M. en

Grado:

Great storage. Great service

Donovan P. en

Grado:

It took a long time to get storage rooms. We got two rooms, one which was already occupied. The process just took a long time before we were finally able to start unloading our things.

cheryl r. en

Grado:

We had a very long wait to pick up a U-Box that we’d been told was ready for us to pick up. Also, there was a lot of confusion about the blankets we’d rented in another state and were dropping off.

TAMMI S. en

Grado:

Staff was great. Place was super clean. Thank you

sadaf H. en

Grado:

I had a goox experience with Uhaul will come here again in future if needed.

WACHEL W. en

Grado:

I will NEVER again rent a U-Haul storage or recommend your services to a friend. Very unprofessional when it comes to fixing problems.

MATRICIA H. en

Grado:

No complaints at all

aiesha j. en

Grado:

Nice

Angelna S. en

Grado:

Everything. Was. Perfect great staff great service

Madeline M. en

Grado:

Moving w/ UH was awful, tho don't think this facility at fault. Movers hired via UH arrived 5hrs late, packed carelessly and inefficiently. Wouldn't deliver Boxes on day promised until Visa held payme

PAUL C. en

Grado:

Staff told me they had no handicap parking. staff not friendly. manager won't return calls.

Greg K. en

Grado:

Will not use this uhaul again

Valerie M. en

Grado:

I had 24 hour access and it worked great. The only hard part is the door to go thru afterhours is smaller and harder to get furniture to.

douglas p. en

Grado:

All good

DON K. en

Grado:

Had a storage unit there for over 10 years the people working there were always friendly and helpful

AHMED M. en

Grado:

Helpful staff, and a great facility..

kevin R. en

Grado:

Great experience & staff!