Customer Reviews for U-Haul Moving & Storage of Broadview

2,418 comentarios

2001 W Roosevelt Rd   Broadview, IL 60155

(708) 344-8920

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(708) 344-8920

2001 W Roosevelt Rd
Broadview, IL 60155

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Customer service was good, but the smell of weed in the office and inside the truck was horrible. Most likely woukd not be renting from this location again.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josefa A M. 
Clasificación:
5.0

great staff!!

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Nada

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

Very nice and professional people equipment is always lean and very organized

Salvatore M. 
Clasificación:
5.0

Good service 👍

HARVESTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip N. 
Clasificación:
5.0

John was great and did a great job to get me in/out fast.

Thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

J O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry N. 
Clasificación:
4.0

El cliente no dejó un comentario.

George D. 
Clasificación:
2.0

Steering poor,engine trouble light was on from time of rental,Brakes hard to stop

Robert F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER S. 
Clasificación:
5.0

We really appreciate the pick up and drop off made us feel like royalty.

Edwina R. 
Clasificación:
4.0

Maybe walk thru basic functions of truck I.e. instrumentation, tire pressure, rear camera, radio.

Jim B. 
Clasificación:
5.0

The manager at this location is a great guy to work with, very knowledgeable ,explains everything to you give you a hands on tutorial on how to use the equipment. There needs to be more guys like him in your locations,,, he should be training people on customer service (five star rating!!!!!! Two thumbs up)

Terrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA S. 
Clasificación:
5.0

The Uhaul team at this location accommodated my needs very well.

Deidre T. 
Clasificación:
3.0

I couldn't adjust the mirrors. They wouldn't move and I didn't want to force them.

Alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONNY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ergun B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
5.0

Broadview location is a great asset to have available for both trucks and trailers. Always a pleasant experience. This time I used the 24/7 pickup drop off option which was done after hours. I could not share my location or scan the code to verify location. The scan said I was at wrong address, not sure what's going on there. I ended up using my daughters phone for proving location and completing the transaction, I still am unsure why my phone was not behaving while I followed all prompts and instructions for enabling location share

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD M.  |  Overall Experience 
Clasificación:
5.0

John and Dan are awesome. My whole experience was amazing. ¡Gracias!

Shirley D.  |  Overall Experience 
Clasificación:
2.0

rented car dolly - they didn't me anything on safe items, just that given they had to best the ball in because of rust- he was saying u want be able to get it out. i removed it the next day in ten mins. when returned emp didn't replace my lights/turn cap. emp. need training in service.

Benard R. 
Clasificación:
5.0

The only thing I have a complaint about is, I paid to have a dolly and some furniture covers, but when got home to start the move, there was no dolly, not furniture covers. I paid I believe, $30.00 to $35.00 for those rentals. Also, I was to bring the truck back at 1/4 tank and you brought a full truck. That's not right! I should have been reimbursed.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

Professional and quick.

Katherine A. 
Clasificación:
5.0

Always professional and helpful people My Uhaul place for my moving needs

Louis R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE F. 
Clasificación:
4.0

The vehicle I rented was terrible should not have even been in the fleet engine light and a another light was on terrible riding handling bad experience driving

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PhilipCarey S. 
Clasificación:
5.0

The agent that attended to me was so pleasant.

PETER O. 
Clasificación:
5.0

I was charged a $20.00 dollar after hour fee in which the vehicle was not due to be turned in till the next day till at 4.45pm I did drop it out after 7pm on the same day so I don not think I should have been charge this fee, also you would think customer service should let you know when you are checking out, the only thing he said you can drop the keys in the box after hours and make sure you check the gas . If I do not get a refund then I will never rent with uhaul again.AND DEFINITE WILL NOT RECOMMEND TO FRIENDS AND FAMILY

SANDRA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LORENA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
3.0

Truck was dirty and beat up. Drivers door wouldn't close properly. Sun visor clip was busted so visor dangled in drivers face. Floor of cargo box was covered in cement dust. Battery was dead. Stopped truck to load; wouldn't start. Had to get jumped by a neighbor. Left truck running for the rest of the move. I've rented from this location many times, but this time was bad. Never again. Shame on them.

JBowen B. 
Clasificación:
5.0

Have bigger trucks on hand 26 footer please

MICHAEL K. 
Clasificación:
4.0

Friendly people and service was good

Laurence S. 
Clasificación:
5.0

Great customer service.

Dennis T. 
Clasificación:
4.0

The check engine light was on through the entire trip although this did not bother me the next person may be a little nervous about that.

Jacqueline W. 
Clasificación:
5.0

Staff very knowledgeable and able to quickly troubleshoot hook up issues. Store well stocked with items to help in move and guarantee trailer can attach to car.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarita W. 
Clasificación:
1.0

Staff are unprofessional, lazy and rude. All of my information that was entered into the system was incorrect. Even after verifying multiple times! I called this location for two weeks straight, Monday through Friday and I never got a response. When I asked for a printout for my unit I was told the printer was broke. You all need to do better… this is unacceptable!

Keedra R.  |  Overall Experience 
Clasificación:
5.0

Great service!

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise L. 
Clasificación:
1.0

The truck had the engine lite on the whole time I had it. While returning the truck I arrived at 4:30 pm. The facility was open until 5:00pm. I noticed another customer wandering in the parking lot seemingly confused as what to do. They were picking up a truck. I tried to enter the office but the automatic doors were not working. It appears that the doors they were shut off and after opening the door I know why. I went back customer in the parking lot to ask if he knew if they were open. He said yes I just talked with someone. I went back to the door and pulled the door open. The entire office smelled like some was smoking POT. There was no one in the office but a man appeared when I yelled is anyone here. I retuned the truck at about 4:30 pm on 8/14/2022. It appeared that there was only one employee working at the time.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
3.0

Used uhaul twice in one week and both time truck were dirty smelly and ran like they were goin to break down! The last truck had 3 lights on on the dash! The check engine light was one of them! And the breaks didn't work well! Horrible!

Latrice K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
3.0

The guy at the desk does not have good customer service. He was rude and not as helpful

Erik W. 
Clasificación:
1.0

I had a horrible experience with the uhaul truck service. I had to go to three locations for the truck out of the way . And then when i tried to put my things in storage, they didn't have my storage and sent me to two other places as well. The last storage had to split into to storages and by the time they figured it out it was about to close so i had to leave my things on the truck .

Vanity m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul O. 
Clasificación:
5.0

Great customer service!! As long as they have been there the customer service never changed! Excellent!

Argerina N. 
Clasificación:
5.0

Fast service. I reserved online a week in advance. I selected to pick up the truck in person and it was fast service. I would recommend the place.

Yvette C. 
Clasificación:
5.0

The gentleman at customer service(Dante I believe is his name) was courteous, fast, & professional. His customer service was impeccable. This was My first time renting from this location, but thanks to his customer service it won't be my last. I appreciate it.

Achie H. 
Clasificación:
3.0

Should have snapped a pic of the gas which was at the same level I received it that supposedly was off in the morning.

Moses R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

The cashier was really helpful

Carissa G. 
Clasificación:
5.0

Quick and easy for both pickup and drop off.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrelle H. 
Clasificación:
5.0

Nada

timothy T. 
Clasificación:
1.0

The van that I rented was absolutely ridiculous. The cargo area was dirty, with a pile of what looked like dirt and just nasty. I was not able to observe prior to leaving due to time constraints. Further, the van outward appearance was equally dirty. The van notice on the dashboard was that an oil change was needed. Obviously, no care was extended to review the overall appearance of the vehicle. I will certainly be more observant the next time utilizing this facility.

Anthony W. 
Clasificación:
5.0

Everything was quick and easy

Felton C. 
Clasificación:
5.0

The staff is always so friendly and nice

Vernon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD A. 
Clasificación:
1.0

Repair the transmission!!!

Leslie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lamar H. 
Clasificación:
3.0

It need a little more cleaning

Barbara H.  |  First Impressions 
Clasificación:
5.0

Renting was so easy. I reserved on-line and everything was ready when I went to pick up the truck! Awesome experience.

Mary L. 
Clasificación:
5.0

Trailer had a tire problem and I was required to go to Uhual location to have repaired and The lighting wiring connection did not allow the lights to come on - So I had to drive during the daytime

Dave Z. 
Clasificación:
3.0

The return after hours did not let me dign the truck in and as of now i dont know if its checked in because i can not get a hoo of a live person

Jimmy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oscar M. 
Clasificación:
5.0

Great customer service, was surprised to get a brand new moving van only 6 miles on it.

robert M. 
Clasificación:
5.0

Nothing, the employee to help us was very chill and made things move smoothly.

Brynn J. 
Clasificación:
5.0

The air didn't work...but besides that it was fine.

Salvatore B. 
Clasificación:
1.0

No customer service skills

Ericka B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslye J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE D. 
Clasificación:
5.0

Everything went well.

Bob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnhathan c.  |  Overall Experience 
Clasificación:
4.0

My unit was much smaller than the description. Associate was helpful though in finding another option

Meghan K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasia L.  |  Overall Experience 
Clasificación:
2.0

Guys were late when I picked up Uhaul truck the first time by almost two hours. No one really seemed to care and thought it was funny they stayed out late the night before.

Jim J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faye L.  |  Overall Experience 
Clasificación:
3.0

There were brown drippings on my belongings. It was also more expensive than I was comfortable with.

Amakie A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome B.  |  First Impressions 
Clasificación:
3.0

The only reason why I took 2 stars off was because I arrived but the reservation had me at the wrong location. They didn't even have the unit I reserved so I was lucky because they only had 1 medium and 2 small units left. I had to take 1 of each. If the reservation was proper it would have been 5 stars. The staff was very pleasant and helpful in accommodating what I needed. Location was very clean and organized.

Valerie B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KESHA R.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful staff

silva p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Germaine R.  |  Overall Experience 
Clasificación:
5.0

Great people at this location, I'd go 25 miles out of my way to deal with this location.

MICHAEL L.  |  Overall Experience 
Clasificación:
4.0

The staff had a problem locating the key from my unit,but other than that everything was good

Chikara H.  |  First Impressions 
Clasificación:
1.0

I have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.

Mino M.  |  Overall Experience 
Clasificación:
5.0

Staff friendly and professional

John L.  |  First Impressions 
Clasificación:
5.0

The employees here at this location are very very nice and helpful. Made my storage experience very pleasant.

damarco g.  |  Overall Experience 
Clasificación:
5.0

I have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.

GABRIEL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimario S.  |  First Impressions 
Clasificación:
5.0

The staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing

tomil h.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful

Tasia L.  |  First Impressions 
Clasificación:
5.0

JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS

Dan A.  |  First Impressions 
Clasificación:
4.0

The staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP

Eric B.  |  Overall Experience 
Clasificación:
5.0

In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.

BARBARA F.  |  Overall Experience 
Clasificación:
4.0

Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore

Anderus B.  |  Overall Experience 
Clasificación:
5.0

Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.

Curtis h. | Reservación
Clasificación:
4.0

Very happy and pleased with location and staff

Anderus B. | Reservación
Clasificación:
1.0

I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.

SHERRI R.  |  Overall Experience 
Clasificación:
5.0

The gentleman on site were extremely helpful!

cassandra w. | Reservación
Clasificación:
3.0

the facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.

David P.  |  Overall Experience 
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