Customer Reviews for U-Haul Moving & Storage of Brighton Park

1,897 comentarios

3401 W 47th St   Chicago, IL 60632

(773) 376-0478

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 376-0478

3401 W 47th St
Chicago, IL 60632

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

No improvements necessary. Great staff. Vehicle in great shape. Excellent parking.

Philip P. 
Rating:
2.0

Don't lie to your customers. I spoke to Cindy, and she told me our boxes would be delivered on October 9, they were delivered on October 14, I was also told that we would receive a $100 credit upon delivery, and the driver did not take the credit.

jerome H. 
Rating:
5.0

I've now have another storage ,this place is so great ,bathroom for use and wash ur hands ,plenty of carts ,and bin to donate security, very clean has everything their need to have other places like this love this place reasonable price

MARY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

Customer did not leave a comment.

lashaun A. 
Rating:
3.0

Customer did not leave a comment.

KRYSTAL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  Overall Experience 
Rating:
1.0

Your facility damaged my items in a flood and I was told the facility is not responsible for any damages. It was your employee who caused the flood by not posting caution signs and I’m told they are not responsible for damages.

Nora C.  |  Overall Experience 
Rating:
3.0

Way overpriced on the mileage. I found out other location is half the price.

JOSE R. 
Rating:
4.0

The truck seemed to have bad horsepower It felt like you were going 10mph when the odometer read 30mph

Melissa R. 
Rating:
5.0

The sales grl who attended me at the time on 47th kedzie location was awsome very friendly and professional ...love uhaul wouldnt change it...

gloria d.  |  First Impressions 
Rating:
1.0

You need to inprove information about your Trucks vens and other towing .trailes .and professional personal.

VICENTE C. 
Rating:
5.0

Customer did not leave a comment.

armando g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

LENEDRA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Awesome customer service

LETICIA P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z. 
Rating:
5.0

Customer did not leave a comment.

FELLONISE L.  |  Overall Experience 
Rating:
3.0

made a reservation for a 17 truck and was given a 15. Service agent was not helpful when I showed her my reservation email. No truck (17)was available

JUVENTINO B. 
Rating:
5.0

Customer did not leave a comment.

J JESUS M. 
Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

Hector M.  |  Online Move In 
Rating:
2.0

Truck had graffiti all over. If you hit a bump in the road, service lights would come on. Location for pick-up was not the easiest to get to.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

CECILIA B. 
Rating:
4.0

Customer did not leave a comment.

Jhonatan A. 
Rating:
5.0

Customer did not leave a comment.

linda a.  |  Overall Experience 
Rating:
3.0

Truck had front end damage. Garbage behind seats.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

ANTIONETTE J. 
Rating:
4.0

Customer did not leave a comment.

leticia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth s.  |  First Impressions 
Rating:
4.0

The office is on one side of a busy road and equipment parking is on the other. Should be an attendant on the equipment parking side to provide return instructions

Erby F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Anisha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELATASHA G. 
Rating:
3.0

Customer did not leave a comment.

Dadrian R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOBY Z. 
Rating:
3.0

Customer did not leave a comment.

DIANA LYN B.  |  Overall Experience 
Rating:
5.0

Very clean and all staff are very helpful and friendly. Very convenient!

Enrique M.  |  Overall Experience 
Rating:
1.0

Stop trying to scam people. They claim to inspect the vehicles but they don't and they will try and charge you for damages incurred previously even when you tell them.

EDGAR M. 
Rating:
5.0

Management and front desk clerk was very polite, and I will tell someone else how respectful and friendly they are. See you perfectionist on sept.. for my payment of my storage 😀

CHARLETTA K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

The woman who filled out my rental agreement at the counter loaned me her personal phone to call my daughter whenI realized I had left my phone in the Uber that brought me there. She was wonderful. Employees like that should be rewarded. Thank you so much.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Karen M.  |  Online Move In 
Rating:
5.0

THE AGENT WAS FANTASTIC

FLOYD S. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
1.0

U-Haul was a poor experience. I called several times asking about access to storage unit times and was given wrong information. A security guard.close the black gate in front of this storage unit 5 or sometimes 10 minutes ealrier than the time storage unit access supposed to be closed. So, several times I was unable to access.my unit because of this issue. This past Saturday I moved all belongings out my storage unit and cleaned it out. When I enter the door it smelled like andeadnrodent or something. I informed one of your employee about the smell and about my unit being cleaned out and she told me leave door up, which I did. Yet, I still received a bill reminder and I had to call them and asked about my unit being check. Also I did not feel safe health wise because everyone was not wearing a mask. Why not try to inforce that issue at least post a ÷%÷:× sign up!!

Charmika J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavada B. 
Rating:
5.0

Thanks

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A M.  |  Overall Experience 
Rating:
3.0

I ordered my ubox from Alsip location on 122 and Cicero they were awful! I was never told these boxes are not for local moves. I told them I was moving from 111th and western to 111th and Cicero which is a 3 mile move. My boxes were picked up and we're going to be stored at your Brighton park location which obviously makes ZERO sense! Thankfully your delivery driver helped me out and set up drop off and delivery none of which was properly explained at this uhaul in Alsip. ZERO STARS FOR ALSIP UHAUL!!!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Joanna K. 
Rating:
5.0

Customer did not leave a comment.

Miguel B. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Friendly staff and easy access. Thank you!

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

Bobby C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONYA W. 
Rating:
2.0

No issue with the truck rental. However, I reserved a storage unit online and it was confirmed, only to arrive and be told it was no longer available. This left me scrambling to find another storage within two hours. The store should of notified me prior to my arrival. Huge inconvenience.

MARCO R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Keep up the good work..

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA E. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Marissa Z.  |  First Impressions 
Rating:
1.0

Double charge me I will never be back

ANTHONY C. 
Rating:
2.0

I didn’t like after so many of being a loyal customer you raised my rate on my unit I don’t think that was fair at all my unit 2408

Rosalva R.  |  First Impressions 
Rating:
2.0

The truck did not have windshield wiper blades. I did not notice it until I was driving the truck. luckily it didn't rain but I think in future they should walk out to truck with you to check things over. Also this location was not convenient for me. In the future I would just go to my location to book instead of online.

JULIA M. 
Rating:
5.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Customer did not leave a comment.

ROSA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YUEMEI Z. 
Rating:
5.0

Keep be nice

DAILIS D. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA G. 
Rating:
5.0

The ladies in the front desk were very helpful

Lewis S. 
Rating:
3.0

Customer did not leave a comment.

Alondra P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

HALEEM R. 
Rating:
5.0

Excellent Customer care by the two ladies who were at the location. Thank you.

Haleem R. 
Rating:
3.0

Customer did not leave a comment.

BREANDA H. 
Rating:
5.0

The rental process was very easy.

KIMBERLY C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
5.0

Great. Job

KAVON H. 
Rating:
4.0

Customer did not leave a comment.

Yibo W. 
Rating:
2.0

I only put less than 10 miles for the rental and was being charged additional $27.55 for fuel. How is that even possible? Crazy and I will not use this location ever again.

RONALD C. 
Rating:
5.0

Give mileage refund with-in 24 hours time to pay into the customer's visa card.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

MARLON T. 
Rating:
5.0

Customer did not leave a comment.

Nadia W. 
Rating:
5.0

Service was excellent thanks for the help!

Yolanda R. 
Rating:
2.0

As advertised on new boxes that we purchased, uhaul buys back used new boxes. Had 10 medium and 12 small to return. Return location refused! Thought this was a “guarantee “ if you over bought.

KAREN B. 
Rating:
1.0

Customer did not leave a comment.

GERALDINE J. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

The manager is expert customer service and quick to verify available vehicles. Thanks very much, Anthony J Phelps simplyt04@gmail.com

ANTHONY P. 
Rating:
3.0

Rough area but the girl who hooked it up was nice

SUSAN S. 
Rating:
5.0

I had a last minute purchase and had to rent the 20' Truck right away. Very happy my needs were met even if it was last minute. Thank you so much!

Irery P. 
Rating:
5.0

Customer did not leave a comment.

Michale C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUANA T. 
Rating:
5.0

Very clean

max s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacosta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

alejandra m.  |  First Impressions 
Rating:
3.0

My Ubox was transferred to this location from the Alsip location without my knowledge. To make matters worse, I called the Alsip store to let them know I wanted to move out. The guy looked up my information and told me that I could come anytime prior to 7:00pm. When I arrived they could not find my box and after 30 minutes told me it was transferred back in March! Imagine the frustration of being told this even after you've called to confirm a pickup. I wondered why my fees went up $9 staring back around March. I again called the store only to be told they weren't sure but looks like taxes. How about we moved your box and these are Chicago taxes! Nothing. Very disappointing!!!!! Can't say I'll use Uhaul again or recommend after this experience.

Shineen H. 
Rating:
5.0

They are very good with follow up and I appreciate the service during the worst of the pandemic.

STEPHEN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosa L. 
Rating:
2.0

We received no information on how to pick up equipment at this location since it was self-service. We did receive a call when we were late picking up the truck, but as my daughter arrived she couldn't find anyone to help her. Additionally, I'd reserved a furniture dolly for her truck. She didn't know until pick up that none were available. She was then sent to another location on her own mileage dime with the truck to pick up a dolly...where again none were available to rent. Finally they told her she could buy one when they overheard her talking to me about trying to go to Home Depot to buy one.

Susan F. 
Rating:
5.0

The staff was excellent, and I arrived to drop off near closing time, but they checked me out anyway which I appreciated! Everyone was professional, knowledgeable, and helpful.

Alfretter F. 
Rating:
2.0

This was not the location I chose to pick up my equipment and was 20 miles from where I picked up my truck. The lot was blocked in by parked cars and the employees made no effort to help me get the truck and car trailer out onto the public road. I would never recommend Uhaul to anyone.

Timothy C. 
Rating:
5.0

Keep up the good work..

VICTOR G. 
Rating:
5.0

Great service everything went well. I recommend this location. Great employees.

HILDER P. 
Rating:
2.0

I had a negative experience with this UHaul location. I rented a 24/7 truck share and hired moving labor several weeks ahead of my move. My movers and I arrived at this UHaul location at 8:00am, ready to pick up my rental truck with UHaul's mobile self-service, only for me to receive a message through the app that I would not be able to pick up my rental until the facility opened an hour later at 9:00am. When the facility opened, I received another message through the app that a vehicle had not been assigned to my reservation and I would need to get assistance from an agent inside the location. Inside, the agent informed me that this location no longer offers 24/7 truck share because they were experiencing theft and vandalism, that the agent who worked the day before was supposed to call me to tell me that, and that a truck wasn't ready yet so I would need to wait. Their special policy isn't listed anywhere on the UHaul website nor in the confirmation email, and I received no communication in the several weeks between booking my reservation and my actual move date. I asked the agent if there was anything she could do to accommodate for the inconvenience and lack of communication on UHaul's part (given that we were 1.5 hours behind schedule at this point), but she ignored my question and rang up my reservation with the standard price. She didn't acknowledge my request until I asked her to clarify that the standard price meant she wasn't able to do anything about the situation, at which point she replied, “No.” On top of all of that, the truck had a cracked driver's side mirror and only 1/8 tank of gas and I ended up paying my movers extra to stay past their scheduled time. I selected “I don't agree with the charges” on my UHaul truck rental return form, but UHaul hasn't called me yet to discuss my experience. Don't waste your time with this facility.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
5.0

Tienen personal execelente en este local. La senora marisol es una muy buena persona

Alejandro M.  |  Overall Experience 
Rating:
4.0

Customers should not be put on hold so long. your systems sucks and the agents dont listen. it is sad that you will be transferred everytime you call in. employees need to be held more accountable for there behavior and mistakes

william H. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
3.0

My unit had roaches i bought roach traps to place on my door . It looks Like their coming from some one around my unit .. I think they should have all renters open their unit once a month to get sprayed for bugs. Also my unit had a mouse trap inside it I should’ve took that as a red flag .

MARYLIN S.  |  Overall Experience 
Rating:
5.0

Good Job

CARLOS R. 
Rating:
4.0

Wait time was long. Understandable since it seemed like one of the staff members was new and getting up to speed

WILLIAMALLEN III K. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY E. 
Rating:
3.0

What does it matter what im pulling, it shouldnt matter what im using the equipment for. All that you should worry about is, bring it back, undamaged. If my truck falls apart its my fault

NICOLAS M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH S. 
Rating:
4.0

It's mice or rats.they have traps.None of my belongings were chewed

FLETCHER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICIO B. 
Rating:
5.0

Customer did not leave a comment.

IDALIZ R.  |  First Impressions 
Rating:
5.0

Whatever you guys Doing is Excellent Thankyou for your service

ANGEL T. 
Rating:
1.0

This is the second time in a row that I Have rented a bad trailer where I was not Able to continue to do the job I was doing. I was very dissatisfied with the last two rental. I always rent from these two locations. It always been good But not lately. Thank u for ur concern.

WILBUR H. 
Rating:
5.0

Priced right, Great equipment, great service, inn and out fast. I can't see anyway to improve on what you have already

WILLIAM C. 
Rating:
5.0

Only comment... The bathrooms were nasty. But customer service was great. Alfonso the Mánager helped so much. He went out of his way to make sure everything was Great and set for us.

Lillian V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L.  |  First Impressions 
Rating:
5.0

I really appreciate there service manager and workers are friendly respectable my self I am very happy so far so good thanks for everything for the up grade services I have to look deeper I never got chance to think about it. If I need to park my working truck inside the storage I meant to rent a room I will do it Can this be pocible? Thanks again god bless you all sinceramente Figueroa hardwood flooring

JORGE F. 
Rating:
5.0

All the staff there was kind and extremely helpful and there service was quick and efficient.

Avery W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINO G. 
Rating:
3.0

Should have been able to pickup closer to my home

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

MARYLIN S. 
Rating:
3.0

The employees should be more knowledgeable in regards to they process. They took to long and didn't know how to apply certain things.

Eric I. 
Rating:
5.0

No improvements Needed, just keep doing what you're doing!!!!

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Jose Angel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEREASA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee O.  |  First Impressions 
Rating:
3.0

It should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at all

Charmika J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NINA J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Claudia N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thomas c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARICRUZ R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sadegh M.  |  First Impressions 
Rating:
5.0

We need more great customer representatives and managers like Alphonso!

RENITA M.  |  Overall Experience 
Rating:
5.0

Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company

Edward c.  |  First Impressions 
Rating:
5.0

Good price, friendly staff

Jennifer A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio G.  |  First Impressions 
Rating:
5.0

Great staff, very friendly and helpful.

joshua g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VANIA M.  |  First Impressions 
Rating:
5.0

Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

Michael D.  |  First Impressions 
Rating:
2.0

I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.

Laura F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose a.  |  First Impressions 
No reviews have been submitted for this location.

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