Comentarios del cliente para U-Haul Moving & Storage of Brighton Park

It would be great if you would return the Extra gas money that we put in the truck by accident.

Personal had inspected the vehicle as I returned and once I turned around he said It had a scratch, I didn’t notice it and he didn’t see it either until I check the mileage ask how will I get my reimbursement for the Millage I didn’t used I paid for 150 miles and I only used 98 miles. He reply they will give back to your account. Once I was inside my car he supposedly recheck and count a scratch where he had already check. Now they are charging me for something I did not due $150 this is just a rip off.

By happy!!!

Good Work

You have wonderful customer service staff

Good service

Just keep up the work, always smiling good job Marisol

Just explain the return on your own part because when I brought it back it asked questions at the end it told me my total and asked for my card to pay but I already paid. So the lady was walking out and she explained to me what to do. So that's confusing thinking I was getting charged again

The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

Great customer service. Staff is always readily available to offer help. Great experience.

Trailer had not been swept out. All trailers should come with stands: being able to unhook trailers from your vehicle during a trip would make many situations much easier.

Excellent service. The staff there are very friendly and made my experience very smooth. Any questions or concerns I had they made sure to answer and went above and beyond to help me. I will definitely use them again without hesitation.

None

Wonderful Staff!

Only left because I moved to farther location

Rented a 10 foot truck plus trailer and no one helped with a least with any trailer instructions or even take the time to tell us the side does down so I can get out the car that's on the trailer. $2000 spent and couldn't help at all.

Also, they to need to accept both prepaid debit and credit cards.

Great friendly promply service

Make sure equipment is working before wasting peoples time. Go to one location they dont have equipment, they send me to second location after hooking trailer up to my truck lights on trailer not working, i had to get a 20 ft truck and pay extra of what i had planned . Truck was used for garbage because i opened back door a d it was dirty with drywall and the ramp was also full of dryall

Good Workes

Nice workers Great customer service

Everything was good no problems

Tailgate pin broke while I was using it. I was afraid that the tailgate would open while driving.

Have coffee available for those who come in EARLY for their pick up

Awesome customer service

quick service in and out fast

The so-called Manager is very unprofessional. He has very limited customer service skills and is rude to customers. He charged me for an extra day rental before verifying the exact time I returned the truck.

I booked last minute and was glad to find a place that had a U-Haul truck available. The truck that i originally rented was not available and they accommodated home without hesitation. Vehicle was cleaned and ran well. I receive top of the notch customer service from the initial contact to closing out my contract.

NOTHING

Very helpful, attentive and super courteous!!

The stuff in this location very not fraidly give imprastion that that make a fevaer they renting a truck this is the 2nd time e I am renting from this location diffrent staff and the same filling I am renting from you 8 to 10 trucks a month on different location and this location so this g different

Customer service took way too long, especially because I was the only customer inside of the store. Also, the U-Haul truck was tagged on with spray paint.

A lot of time wasted not organized. cross the street return and cross the street again. The fat guy is just sitting at the computer. very bad service and they charged me two rental periods last time.

The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

Rent from uhaul every week and this has been the worst experience I could have ever had this location as well as the manager is terrible uncooperative

The following is not about my experience with the staff and facility on 47th street, they were excellent, it’s about my uhaul experience. I was very disappointed with my rental scheduling, my original pick location (walking distance to my home) moved my reservation to the above location (25 minutes away), they tried to call it a “favor” and also stated they “tried to call me” not understanding at all they inconvenience created by them, or perhaps the scheduling office, no sympathy at all. This not only added an Uber expense, but also additional gas/mileage expenses (I was moving a couple of blocks away from my current home, which would’ve yielded minimal mileage and allowed me to walk home after returning)... and let’s not mention the 2 hours lost between picking up and dropping off the rental.... terrible.

The girls work at this let me fill a b or c customer even if I paid full price I came at 848 am I know the location open at 9 but I still asked for early service and I got very rude no from the girls that work there and the girl that check me in was super Rude and the truck was fun off graffiti the fuel was in correct but I couldn’t check before she didn’t want to give me the key before I will complete the check in on the up but if I am not by the truck I can’t answer this question so you may want to improve this and this girls may need to do any think but service

I guess uhaul changed I should've gotten charged for two rental periods but it is what it is....overall the staff is professional and thank you for the one month free storage...thank you uhaul Brighton park

The gentleman (Luis Lopez) that was helping us was literally rushing us while my husband and I were still wanting to look around the store at some moving supplies we needed. I wanted to purchase boxes, mattress covers, etc. but he was rushing my husband to pay and get outside to connect the trailer. So then my husband had to go back and make another transaction.

Good everyting

Continue doing the same. Carlos Osorio

Will not send fax to bank so they can release the authorization pending.

Not one thing service was excellent

It was great for them to serve me and my husband the staff was great.

I was miss informed about drop off and was charged for 2 rentals for this. Truck was graffitied and scratched up.

Everything was excellent. Carlos Osorio.

You can improve this location by having the employee's know what belongs to customers and what Uhaul owns. the employee took 2 of my straps from the Pick up truck I rented and payed Cash!!! Uhaul still has not taking my $140.00 Off Hold!!!!!!! It's been 10 days now. LET GO OF MY MONEY

I rented a trailer and has been surprised that while the advertised price was about $15 ($14.95 as i remember) i has been charged $24.95.

Wmel servicio muy bien súper amables el beiculo muy limpio me gusto mucho

Get ALL of your TRUCKS and VANS- coated with an ANTI-GRAFFITI Paint- that causes the "taggers" paint to not adhere.

I lost $150 because of a change in the pick up location and time. I had to drive twice as far and pay twice as much because UHaul cannot stay consistent with their commitments to their customers. Will not be using UHaul again.

This is the second time I rented a truck at this facility. This time I rented and returned it during business hours and was much more pleased today than the last time. The people are friendly and knowledgable. My only advice would be make sure you return your truck during business hours because the after hours process is a real hassle!

The guy who helped me out to get the truck was very nice and helpful. But when I reserved the truck I put in all of my information on the internet and reserved it with a credit card and when I got to the location to get the truck I was told that none of my information saved and I had to repeat the entire process over again. Other than having to take an additional 10 minutes to re-do everything it was ok. Returning the truth I was another story. The guy did not tell me they'd be closed at the time I was scheduled to return the truck. And the online process of returning the truck was ridiculous! You have to take tons of photos and such. We never had to do this in the past. This is just because they are too lazy to actually inspect the truck themselves. Needless to say I would rent a truck at this location again due to their friendliness but they should tell you more about the process of returning a truck after hours and let you know that you're scheduled to return it after hours if that is the case.

Nothing, everything went smoothly

The young lady that took care of me is good at her job.She has so much to give your company.

I had the worst experience ever at this location... And I would like someone to call me personally who’s higher up so I can continue my complaint... my number is+12032757517 my name is Myron B...

I don’t rate excellent because the people on this location were rushing me to return the truck ! I ask for more time kus I it took longer then expected !

Best decision I made...

I was double charged and no one seemed to care, I’m done with this location maybe even uhaul .

Very helpful and very knowledgeable of all the trailers and shoed us which one would best suit us and we will be doing business with them again

STOP-ALL-THE-ADD-ON-FEES! You’re killin me! Compared to ZIPVAN-where it’s one price per hour. No extra for mileage. No extra for “Environmental Fee”( -total profit-4-u) No-top off GAS-or we charge you $15.00/Gallon. What starts out as a fair deal- Does NOT-end up that way. Please rethink-your local-short-time-use-Pricing-model, and make it more-like UBER-LYFT-and ZIPCAR/ZIPVAN.

Best U-Haul location that I have ever been to. The staff are very friendly and extremely knowledgeable and helpful. The equipment is clean and in great condition.

Buen trato al cliente y excelente esplicasion de la renta y devolución de la unidad ...... Gracias....UHAUL......

I recommend this location because, I originally reserved a van at a different location and it was confirmed but when I got there they already rented it out. This place on Brighton Park saved my job and tail at the last minute. It’s not the first time I needed one last minute and they took care of me in a jiffy(other Uhauls you wait two hours just to check out.). Thank you to the staff, I appreciate it.

The young lady attending the cash register was super friendly, kind, professional & provided great customer service.

Customer service is excellent. I will recommend this location to everyone I know

Every one was always helpful and freindly,

The manager is the best ALFONZO

I would store in the future. Thank you!

Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Person that took care of me , plus manager were indeed GREAT !!

Great

Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

Wished there were longer access hours

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

I will be renting a smaller unit hopefully within the next two weeks.

Great people

The service was good no issues thanks

Dudely

Due to cancer I lost my job and instead of working with me they sold my belongings

NO