Customer Reviews for U-Haul Moving & Storage of Brighton Park

Clasificación:

2.0

I left a couch in the van and never got it back. I got charged a day extra for less than one hour overtime. I got a penalty and $20.00 for the staff member entering ion my inform in the system. I got hosed on this rental and the service was stupid and bad

Clasificación:

2.0

Nothing went well besides receiving my things It will be difficult to recommend U-Box to anyone

Clasificación:

5.0

No nonsense transaction. Staff was courteous and professional. Trailer was in great condition. U-Haul is always the way to go.

Clasificación:

3.0

The truck that I received had a problem accelerating. Also, it made a weird grinding noise in the rear of the vehicle while driving.

Clasificación:

4.0

The online process when you pickup/drop off is horrible but I was able to go inside.

Clasificación:

1.0

The representative Marisol Garcia was very rude. It was 15 minutes til closing and she did not want to take a return truck back. After telling her that other agents have taken returns at that time she started my return process. But she had a nasty attitude, she decided to take forever. After asking multiple times how much longer( because this was my 3rd car rental this year from here and knew the process), with an attitude she said I'll take as long as I want. This rep needs to be fired because her customer service skills are horrible.

Clasificación:

5.0

Monica was amazing. She was very professional also did a incredible job explaining and answering my questions! Shout out to Monica

Clasificación:

1.0

Terrible overall experience

Clasificación:

2.0

Sliding in sneaky fees that I have to pay. Very shady business practices. Would not do business again

Clasificación:

5.0

We need more great customer representatives and managers like Alphonso!

Clasificación:

1.0

Charged for 2 days when rental was less than 24 hours. Ridiculous. Will never again rent with U-Haul.

Clasificación:

2.0

We had a very intense snowstorm in Chicago the night before my return date. I was unable to return the trailer until my vehicle was able to make it out of the snow and safely drive in the streets. The entire city was practically on hold for 2-3 days due to reduced staffing in our Streets and Sanitation Department. However, I was charged for 3 days with no consideration for waiving any fees or having compassion towards the situation. Even in my attempt to drop off the trailer the night before my return date, and before the storm picked up very bad, I couldn't get into the lot because it was not salted or plowed. I had to return home. I explained my situation to the manager and staff to no avail. I'm very weary about u-haul right now. I've never had an experience this bad and I've been renting U-hauls for over 10 years.

Clasificación:

5.0

Good ppl here

Clasificación:

5.0

Nothing at this time. Thanks, another satisfied customer

Clasificación:

4.0

not knowing the location, and being in the city...to know the facility is in a warehouse looking building, and that parking was across the street would be helpful, as coming from the west it is not as readily noticed.

Clasificación:

1.0

Customer service is terrible the assistant manager hung up on me and wouldn't answer when I called back

Clasificación:

1.0

Be truthful to your customers

Clasificación:

3.0

there was dried up food inside cab, and paperwork from last driver, a sox, and candy wrapper in glove compartment

Clasificación:

3.0

Too expensive, and the staff could be better.

Clasificación:

1.0

The older gentlemen whom was attending the register next to the young lady assisting me was extremely rude and kept commenting on our conversation. He refused to rent me a truck unless I would “provide them with a number to call and verify who I was”? Which has never in the 10 years I have been a customer of the same location occurred. I give a back up number which is on every invoice I've ever gotten but they claim they needed to speak with someone. I felt harassed and let down by the customer service at location the day of my rental. The team did not even pull the truck out of spot to assure cleanliness or to assure the equipment I ordered was in truck. Cab of truck contained garbage in a Burger King bad a smashed can and some balled up pieces of paper. When I asked the man for his name he refused to give it to me, he simply pulled a name tag off the counter next to him and pointed at it. I have no way of knowing what it said as I did not have my glasses with me. Had it been properly placed on his chest like it should have I could've got a glimpse of it when I was closer to the counter.

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Make sure vehicle is clean in side out.

Clasificación:

4.0

Extend hours for customers to use their lockers

Clasificación:

5.0

Excelente Service.

Clasificación:

5.0

Very professional & Nice no improvement needed

Clasificación:

5.0

Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company

Clasificación:

4.0

I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.

Clasificación:

5.0

Muchas gracias

Clasificación:

4.0

Beauty Payne called to arrange the drop off of our box. The apartment would not let us leave it there. She arranged for us to rent a truck to bring our belongings to load the U-Box. She was an absolute professional and helped us. She was also incredibly kind. Also, the delivery staff from Pacoima California were very helpful! I highly recommend U-Box.

Clasificación:

5.0

Perfect, perfect, perfect, perfect customer service, go out your way just to deal with these people very worth it

Clasificación:

5.0

Good price, friendly staff

Clasificación:

5.0

Everything was perfect except for having to leave the Ubox outside after it had been unpacked for two days, would've strongly preferred same day pick up.

Clasificación:

5.0

Just keep up the good customer service skills

Clasificación:

1.0

I truely dont do ratings. But uhaul should be aware of the poor service and quality. Everytime i rent a uhaul it is always something. I need you to be aware that i never used dolly was back in the alouf time. I dnt think this is fair how after hr drop off is done.

Clasificación:

5.0

Loved how smooth it all went. Great staff!

Clasificación:

5.0

The employees I dealt with were extremely courteous and helpful. My questions were answered in a professional and pleasant manner.

Clasificación:

2.0

Better customer service. The service was terrible.

Clasificación:

5.0

Great Customer Service Overall. This Team made my move smooth.

Clasificación:

5.0

The workers there friendly and try their best to help you.

Clasificación:

5.0

Just keep the customers happy to these hard times

Clasificación:

3.0

Your associates don't enforce rules for customers wearing a mask. A mandatory mask requirement is on the door and 3 customers in one party were in the store at the time of my return with no mask. Also, I was checked in 30 mins after arriving to drop off equipment and were held accountable for the 30 minute delay checkin.

Clasificación:

5.0

Great staff, very friendly and helpful.

Clasificación:

5.0

this was the first time i rented a truck, the staff was excellent. answered all question when i picked the truck up and dropped it off very friendly staff

Clasificación:

5.0

Keep up the good customer service

Clasificación:

1.0

When someone rents a truck try not to use funds out the account of drivers

Clasificación:

5.0

All the employees and managers were top notch!!

Clasificación:

5.0

Nicholas Flores was the most amazing person I have ever met not only did he go above and beyond for me he had the best customer service skills. This man deserves a raise

Clasificación:

5.0

great workers

Clasificación:

3.0

It's ridiculous to pay so much for a rental used for around 2 hours

Clasificación:

5.0

The people its good person and help good all you need

Clasificación:

5.0

Very happy with Office staff 💯

Clasificación:

5.0

This location worked perfectly for me. Maybe just a sign indicating the check in location for pickup for first time users.

Clasificación:

5.0

The employee did a great job explaining things to me.

Clasificación:

1.0

Hard to get in contact with them yet they want to charge a late fee like someone has hours to wait for them to pick up the phone!!

Clasificación:

5.0

I like Brighton Park U Haul, it is in my neighborhood, The trucks/vans are taken care of as best as they can be. I am not sure how many employees they have, but when I was there they only had two and I am sure they could of used another person. I enjoy doing business with them. Keep up the great work.

Clasificación:

4.0

The pickup/dropoff of the U-Box was a bit confusing. There was nobody in the parking lot and I felt a bit helpless at first. Even some quick instructions of where to go or whom to ask for help when arriving there could go a long way!

Clasificación:

5.0

Nice on time

Clasificación:

5.0

Determining the pick up location of the rental does not make much sense to me. I was asked for my preferred location and the location I was sent to to pick up my rental was over 30 minutes away. I understand that the pick up location is based upon the availability of trucks but I should only be allowed to select locations that have the truck available the day I need it. The “preferred location” is pointless and just makes the customer think they can get their rental easily. The moment the customer confirms their reservation they are told they have to drive significantly farther away to get their rental. Based upon this I will likely not be using U Haul again.

Clasificación:

5.0

The lady at the desk was very helpful, professional and courteous.

Clasificación:

5.0

Excellent and friendly staff.

Clasificación:

5.0

Nothing really. Great experience. Great crew!

Clasificación:

5.0

Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

Clasificación:

5.0

Everyone was very nice and helpful great customer service

Clasificación:

4.0

The experience was as I had hoped it would be.

Clasificación:

5.0

The staff were incredibly helpful and kind.

Clasificación:

2.0

I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.

Clasificación:

5.0

The women at the front desk and phones were very friendly and helpful 100% of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.

Clasificación:

5.0

I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.

Clasificación:

5.0

Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.

Clasificación:

5.0

The people at front desk great costomer service! My congrats to them.

Clasificación:

5.0

Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing great

Clasificación:

4.0

The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

Clasificación:

5.0

Only left because I moved to farther location

Clasificación:

5.0

Nice workers Great customer service

Clasificación:

3.0

The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

Clasificación:

5.0

It was great for them to serve me and my husband the staff was great.

Clasificación:

5.0

The young lady that took care of me is good at her job.She has so much to give your company.

Clasificación:

5.0

Best decision I made...

Clasificación:

5.0

Every one was always helpful and freindly,

Clasificación:

5.0

The manager is the best ALFONZO

Clasificación:

5.0

I would store in the future. Thank you!

Clasificación:

5.0

Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Clasificación:

5.0

Person that took care of me , plus manager were indeed GREAT !!

Clasificación:

5.0

Great

Clasificación:

5.0

Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

Clasificación:

3.0

Wished there were longer access hours

Clasificación:

1.0

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

Clasificación:

5.0

I will be renting a smaller unit hopefully within the next two weeks.

Clasificación:

5.0

Great people

Clasificación:

5.0

The service was good no issues thanks

Clasificación:

5.0

Dudely

Clasificación:

2.0

Due to cancer I lost my job and instead of working with me they sold my belongings