El cliente no dejó un comentario.Juan N.
Customer Reviews for U-Haul Moving & Storage of Brighton Park
Chicago, IL 60632
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARICRUZ R. | Overall Experience
Nothing went well besides receiving my things It will be difficult to recommend U-Box to anyoneKelvin T.
El cliente no dejó un comentario.JERRY G.
No nonsense transaction. Staff was courteous and professional. Trailer was in great condition. U-Haul is always the way to go.Darrell P.
El cliente no dejó un comentario.LUIS S.
The truck that I received had a problem accelerating. Also, it made a weird grinding noise in the rear of the vehicle while driving.Shawn E.
El cliente no dejó un comentario.RAFAEL S.
El cliente no dejó un comentario.PHILIP K. | Overall Experience
The online process when you pickup/drop off is horrible but I was able to go inside.SABRINA L.
The representative Marisol Garcia was very rude. It was 15 minutes til closing and she did not want to take a return truck back. After telling her that other agents have taken returns at that time she started my return process. But she had a nasty attitude, she decided to take forever. After asking multiple times how much longer( because this was my 3rd car rental this year from here and knew the process), with an attitude she said I'll take as long as I want. This rep needs to be fired because her customer service skills are horrible.CESAR A.
Monica was amazing. She was very professional also did a incredible job explaining and answering my questions! Shout out to MonicaJOSE C.
El cliente no dejó un comentario.MARIA S.
Terrible overall experienceAnthony S.
Sliding in sneaky fees that I have to pay. Very shady business practices. Would not do business againDANIEL E.
El cliente no dejó un comentario.Sadegh M. | First Impressions
We need more great customer representatives and managers like Alphonso!RENITA M. | Overall Experience
El cliente no dejó un comentario.TERI F.
El cliente no dejó un comentario.ANGELA R.
Charged for 2 days when rental was less than 24 hours. Ridiculous. Will never again rent with U-Haul.VICTORIA Z.
We had a very intense snowstorm in Chicago the night before my return date. I was unable to return the trailer until my vehicle was able to make it out of the snow and safely drive in the streets. The entire city was practically on hold for 2-3 days due to reduced staffing in our Streets and Sanitation Department. However, I was charged for 3 days with no consideration for waiving any fees or having compassion towards the situation. Even in my attempt to drop off the trailer the night before my return date, and before the storm picked up very bad, I couldn't get into the lot because it was not salted or plowed. I had to return home. I explained my situation to the manager and staff to no avail. I'm very weary about u-haul right now. I've never had an experience this bad and I've been renting U-hauls for over 10 years.Najee Zaid S.
Good ppl hereCALVIN D.
El cliente no dejó un comentario.Evgenii G.
Nothing at this time. Thanks, another satisfied customerAnna H.
not knowing the location, and being in the city...to know the facility is in a warehouse looking building, and that parking was across the street would be helpful, as coming from the west it is not as readily noticed.DENISE F.
Customer service is terrible the assistant manager hung up on me and wouldn't answer when I called backDarien C.
Be truthful to your customersALICIA D.
there was dried up food inside cab, and paperwork from last driver, a sox, and candy wrapper in glove compartmentRUDOLPH S.
Too expensive, and the staff could be better.jennifer g. | Overall Experience
The older gentlemen whom was attending the register next to the young lady assisting me was extremely rude and kept commenting on our conversation. He refused to rent me a truck unless I would â€œprovide them with a number to call and verify who I wasâ€? Which has never in the 10 years I have been a customer of the same location occurred. I give a back up number which is on every invoice I've ever gotten but they claim they needed to speak with someone. I felt harassed and let down by the customer service at location the day of my rental. The team did not even pull the truck out of spot to assure cleanliness or to assure the equipment I ordered was in truck. Cab of truck contained garbage in a Burger King bad a smashed can and some balled up pieces of paper. When I asked the man for his name he refused to give it to me, he simply pulled a name tag off the counter next to him and pointed at it. I have no way of knowing what it said as I did not have my glasses with me. Had it been properly placed on his chest like it should have I could've got a glimpse of it when I was closer to the counter.ANDRES I.
Make sure vehicle is clean in side out.TYRONE H.
Extend hours for customers to use their lockersLisa V.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.Francisco A.
El cliente no dejó un comentario.Reginald D.
El cliente no dejó un comentario.NIJELA P.
Excelente Service.EDGAR G.
El cliente no dejó un comentario.DANIEL O.
El cliente no dejó un comentario.MARIA F.
Very professional & Nice no improvement neededJames B.
Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your companyEdward c. | First Impressions
I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.Patricia F. | Overall Experience
Muchas graciasMARCO Q. | Overall Experience
Beauty Payne called to arrange the drop off of our box. The apartment would not let us leave it there. She arranged for us to rent a truck to bring our belongings to load the U-Box. She was an absolute professional and helped us. She was also incredibly kind. Also, the delivery staff from Pacoima California were very helpful! I highly recommend U-Box.Colleen T.
Perfect, perfect, perfect, perfect customer service, go out your way just to deal with these people very worth itAaron T.
El cliente no dejó un comentario.JOSUE C.
El cliente no dejó un comentario.MADELEIN L.
Good price, friendly staffJennifer A. | First Impressions
Everything was perfect except for having to leave the Ubox outside after it had been unpacked for two days, would've strongly preferred same day pick up.Kayne Y.
El cliente no dejó un comentario.Alejandro A.
Just keep up the good customer service skillsBarbara M. | First Impressions
El cliente no dejó un comentario.Sheila B.
El cliente no dejó un comentario.JOSE B.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.REID F.
I truely dont do ratings. But uhaul should be aware of the poor service and quality. Everytime i rent a uhaul it is always something. I need you to be aware that i never used dolly was back in the alouf time. I dnt think this is fair how after hr drop off is done.TARESHA T.
El cliente no dejó un comentario.Tyra S.
El cliente no dejó un comentario.KENNETH B.
Loved how smooth it all went. Great staff!Carmen M.
El cliente no dejó un comentario.RAYMOND C.
El cliente no dejó un comentario.FERNANDO B.
The employees I dealt with were extremely courteous and helpful. My questions were answered in a professional and pleasant manner.MARY L.
El cliente no dejó un comentario.MARIA M.
El cliente no dejó un comentario.PABLO R.
Better customer service. The service was terrible.Aaron P.
El cliente no dejó un comentario.Antonio G. | First Impressions
Great Customer Service Overall. This Team made my move smooth.PATRICIA L.
El cliente no dejó un comentario.SERGIO V.
The workers there friendly and try their best to help you.ERIC H.
Just keep the customers happy to these hard timesjose F.
Your associates don't enforce rules for customers wearing a mask. A mandatory mask requirement is on the door and 3 customers in one party were in the store at the time of my return with no mask. Also, I was checked in 30 mins after arriving to drop off equipment and were held accountable for the 30 minute delay checkin.Tanita M.
Great staff, very friendly and helpful.joshua g. | First Impressions
El cliente no dejó un comentario.PHILIP C.
this was the first time i rented a truck, the staff was excellent. answered all question when i picked the truck up and dropped it off very friendly staffJOE R.
Keep up the good customer serviceCRISTO O.
When someone rents a truck try not to use funds out the account of driversBRUCE L.
All the employees and managers were top notch!!Joseph M. | Overall Experience
Nicholas Flores was the most amazing person I have ever met not only did he go above and beyond for me he had the best customer service skills. This man deserves a raiseTHANH L.
El cliente no dejó un comentario.Jennifer S.
great workersolivia l. | First Impressions
El cliente no dejó un comentario.ERIC H.
It's ridiculous to pay so much for a rental used for around 2 hoursJUAN A.
El cliente no dejó un comentario.Fernando H. | Overall Experience
The people its good person and help good all you needTomas O.
Very happy with Office staff 💯Dan's H. | Overall Experience
This location worked perfectly for me. Maybe just a sign indicating the check in location for pickup for first time users.Geoffrey B.
El cliente no dejó un comentario.jorge E.
El cliente no dejó un comentario.Romario R.
El cliente no dejó un comentario.BARBARA H. | First Impressions
El cliente no dejó un comentario.CANDIS P.
El cliente no dejó un comentario.SANTIAGO U.
El cliente no dejó un comentario.MICHAEL T.
El cliente no dejó un comentario.VANIA M. | First Impressions
The employee did a great job explaining things to me.EILEEN G.
Hard to get in contact with them yet they want to charge a late fee like someone has hours to wait for them to pick up the phone!!RUBY D.
I like Brighton Park U Haul, it is in my neighborhood, The trucks/vans are taken care of as best as they can be. I am not sure how many employees they have, but when I was there they only had two and I am sure they could of used another person. I enjoy doing business with them. Keep up the great work.EILEEN G.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.Anwaar M.
El cliente no dejó un comentario.Anwaar M.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.LAWRENCE B.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Lemar T.
El cliente no dejó un comentario.Tyler C.
The pickup/dropoff of the U-Box was a bit confusing. There was nobody in the parking lot and I felt a bit helpless at first. Even some quick instructions of where to go or whom to ask for help when arriving there could go a long way!Fernando S.
El cliente no dejó un comentario.Ricardo D.
Nice on timeTOMAS O.
Determining the pick up location of the rental does not make much sense to me. I was asked for my preferred location and the location I was sent to to pick up my rental was over 30 minutes away. I understand that the pick up location is based upon the availability of trucks but I should only be allowed to select locations that have the truck available the day I need it. The â€œpreferred locationâ€ is pointless and just makes the customer think they can get their rental easily. The moment the customer confirms their reservation they are told they have to drive significantly farther away to get their rental. Based upon this I will likely not be using U Haul again.Robert C.
El cliente no dejó un comentario.JOHN N.
The lady at the desk was very helpful, professional and courteous.John N.
El cliente no dejó un comentario.Casey W.
El cliente no dejó un comentario.ASHLEY H.
El cliente no dejó un comentario.Dan's H. | First Impressions
Excellent and friendly staff.Rosa E.
Nothing really. Great experience. Great crew!Jason W.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.ANYELO DEJESUS A.
I have used this facilities at least 3 times and the Staff is always very friendly and helpful.Rosa E.
Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank youMichael D. | First Impressions
Everyone was very nice and helpful great customer serviceAshanti C. | First Impressions
El cliente no dejó un comentario.Elliott S. | First Impressions
The experience was as I had hoped it would be.Andrew S. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
The staff were incredibly helpful and kind.Henry B. | First Impressions
El cliente no dejó un comentario.constance h. | Overall Experience
I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.Laura F. | First Impressions
El cliente no dejó un comentario.tearsa V. | Overall Experience
The women at the front desk and phones were very friendly and helpful 100% of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.Kendall Z. | Overall Experience
I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.CRAIG B. | Overall Experience
El cliente no dejó un comentario.WILLIAM B. | Overall Experience
El cliente no dejó un comentario.maria s. | Overall Experience
Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.Kendall Z. | First Impressions
El cliente no dejó un comentario.Kylie C. | Overall Experience
The people at front desk great costomer service! My congrats to them.MIGUEL P. | Overall Experience
Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing greatjaime m. | Overall Experience
El cliente no dejó un comentario.Kylie C. | First Impressions
El cliente no dejó un comentario.Jose a. | First Impressions
The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing whoMarie M. | Overall Experience
Only left because I moved to farther locationcrystal s. | Overall Experience
Nice workers Great customer serviceolivia l. | First Impressions
The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more trainingLISA R. | First Impressions
It was great for them to serve me and my husband the staff was great.THERESA M. | Overall Experience
The young lady that took care of me is good at her job.She has so much to give your company.maria r. | First Impressions
Best decision I made...Michelle L. | Overall Experience
Every one was always helpful and freindly,CARMEN H. | Overall Experience
The manager is the best ALFONZOgential m. | First Impressions
I would store in the future. Thank you!Aida R. | Overall Experience
Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.Maurice D. | Overall Experience
Person that took care of me , plus manager were indeed GREAT !!Ignatius M. | First Impressions
GreatAbiathar C. | First Impressions
Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak SpanishSENYASEN C. | Overall Experience
Wished there were longer access hoursidalia c. | Overall Experience
I have a reference number to follow up with. I would really appreciate speaking to a manager asap.DYNEISHA R. | Overall Experience
I will be renting a smaller unit hopefully within the next two weeks.abiathar c. | Overall Experience
Great peopleARMINDA F. | Overall Experience
The service was good no issues thanksAlvin S. | Reservación
DudelyPaul M. | Overall Experience
Due to cancer I lost my job and instead of working with me they sold my belongingsolivia A M. | Overall Experience
NOCynthia B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!