Customer Reviews for U-Haul Moving & Storage of Brighton Park

2,452 reviews

3401 W 47th St   Chicago, IL 60632

(773) 376-0478

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 376-0478

3401 W 47th St
Chicago, IL 60632

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gojk

Sixto Carvaja 
Rating:
5.0

Customer did not leave a comment.

Albert Fernandes 
Rating:
3.0

I reserved on the app and when I got there they had me waiting for a hour to reales the equipment

Juan Reyes 
Rating:
1.0

Customer did not leave a comment.

Daisy OMaley 
Rating:
3.0

Customer did not leave a comment.

Juan Arcos 
Rating:
5.0

Vincent was extremely professional and helpful. I appreciate all of the good service and great customer service

marcia Nikodem 
Rating:
4.0

Customer did not leave a comment.

Albert Fernandes 
Rating:
3.0

Customer did not leave a comment.

ROBERT BROWN 
Rating:
5.0

Service at counter was great. I think manager was contributing to desk since was a line. First truck rented to me was 1/4 tank and I requested more fuel to save my time. Manager quickly and courtesously made change to another vehicle. Easy drop off, fast. Would recommend. Only issue: truck had slightly less fuel than contract stated, corrected via app.

Nilay Mistry 
Rating:
5.0

Customer did not leave a comment.

Joan Tate 
Rating:
5.0

Customer did not leave a comment.

Marsha Owens 
Rating:
2.0

Over charge me for the rental

Melissa Stevenson 
Rating:
3.0

Customer did not leave a comment.

Socorro Contreras  |  First Impressions 
Rating:
4.0

Flatbed/cart ramps in the loading area but none to second floor storage units. Just stairs. So you need to carry up your boxes anyway. Kills the convenience a bit. Everything else is good

Ariel Martinez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jimmy montero 
Rating:
4.0

Perhaps consider putting garbage cans for SMALL throwable items but overall VERY GREAT storage spot!!

Lilia janette cardenas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keenan Uzoho 
Rating:
1.0

Customer did not leave a comment.

Kevin John 
Rating:
5.0

Customer did not leave a comment.

ERICA PICASSO-MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

jose piedrola 
Rating:
3.0

On the day my box was scheduled to arrive, I had to reach out to the text-only customer service line and was informed my box would be delivered the next day instead. This was after I had already confirmed the drop off and pick up via the phone calls. Overall, I was refunded some money and the overall customer service I received was great but the lack of communication about the delay was unprofessional.

Jessica Barazowski 
Rating:
5.0

You guys are fine.

Lucio diaz 
Rating:
3.0

They suport to be open 7:00 am And they’re open 7:30 am. Lacy people.

hector orellano 
Rating:
5.0

Awesome experience! Workers were great. Truck was clean and well maintained.

Nivardo Almazan 
Rating:
5.0

Staff is excellent, very helpful; building is well-located. 10/10 would recommend.

Hardin Butcher  |  Overall Experience 
Rating:
5.0

Great staff, great facility! Good wings and pizza across the street, can't-lose!

Hardin Butcher  |  Overall Experience 
Rating:
5.0

Muy exelente servicio

ROBERTO HERNANDEZ 
Rating:
4.0

Customer did not leave a comment.

Nayeli Garcia-Saucedo 
Rating:
5.0

If needed again, I will surely be back! Thanks UHaul!!!

Cynthia Ann Calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connor Donnelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Vanzallas  |  Overall Experience 
Rating:
5.0

N/a

Freddy Flores Galenana 
Rating:
5.0

All was good with my experience - thank you

Carlos cossyleon 
Rating:
5.0

Customer did not leave a comment.

Omar De La Cruz 
Rating:
5.0

Customer did not leave a comment.

jorge flores 
Rating:
5.0

Customer did not leave a comment.

CRAIG BOTTGER  |  Overall Experience 
Rating:
5.0

The straps were damaged if my tires were alittle bigger i would not have been able to properly strap my vehicle. First time i rent a dolly and straps looked cut short

Luis Garcia 
Rating:
5.0

Customer did not leave a comment.

Walter Goc 
Rating:
4.0

I been charged one month over the amount I owed. Would love a refund TY.

Joseph Gervais  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jasmine Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA PICASSO-MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Jorge ayala  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina Roberts 
Rating:
5.0

Everything went great. First time driving a u haul truck was amazing!

Adrian Moreno 
Rating:
5.0

Customer did not leave a comment.

John Bieniek 
Rating:
5.0

Customer did not leave a comment.

jose garcia 
Rating:
5.0

Customer did not leave a comment.

jaqueline guerrero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bulmaro rodriguez 
Rating:
3.0

I was kind of annoyed that I needed a credit card (like, the kind that you go into debt with rather than the kind that’s tied to an actual bank account) in order to rent certain vehicles. I don’t use credit cards. I will never carry credit cards. Why isn’t that spelled out when reserving a vehicle? I could’ve saved a bunch of time picking a vehicle I don’t need to go into debt to rent.

Michael Naughton 
Rating:
3.0

The dashboard lights did not work.

james jasunas 
Rating:
4.0

Please have a 6' X 12' cargo trailer available on the Northside of Chicago.

CHARLES YOST 
Rating:
5.0

Customer did not leave a comment.

Desiree Carlie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annelise Cecille Nelson 
Rating:
5.0

Customer did not leave a comment.

jose eslava 
Rating:
5.0

Excellent experience as my storage place, even if it was only for a month. Plenty of equipment ready to use all times I had to go and store or take out stuff, the staff was always helpful, accommodating and polite. Special mention to Miguel who helped me the day I went searching for a room for my stuff and also during check out and always had a professional and friendly service.

Andres Melo  |  Overall Experience 
Rating:
2.0

Try to ensure that the rental vehicle has at least half or more gas in the tank. My scheduled trip had to be delayed because I needed to stop by to fill up the gas tank. Additionally, I noticed that the pictures that were uploaded by the previous renter didn't include accurate pictures of the drivers side. I had to dispute the picture on record and submit a new one showing the damage that was there before I drove off the parking lot.

ricardo flores 
Rating:
5.0

Customer did not leave a comment.

Rosa FLores  |  First Impressions 
Rating:
5.0

I was impressed with the carts available for use, as well as the easy to use loading doc.

William Frederick  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RODOLFO CORDOVA 
Rating:
5.0

Everything was easy!

Tyler Charles 
Rating:
2.0

The truck sounded like wheel bearing had failed, steering was very sloppy, seats were worn out. The check in was very poor and seemed like we were bothering attendant. Would go out of way to not use location again.

Joshua Farr 
Rating:
5.0

Customer did not leave a comment.

David Sida 
Rating:
1.0

Uhaul has been charging me for storage rent for the past three months, even though i have not been storing anything. I have spent hours on the phone with customer service, and on hold, and have not been able to connect with anyone who can successfully remedy the issue.

Sylvie Burke 
Rating:
5.0

Customer did not leave a comment.

HECTOR SOTO 
Rating:
5.0

Customer did not leave a comment.

Melania Palomar  |  Overall Experience 
Rating:
5.0

This is the best location in Chicago! The staff was so accommodating and nice and took a photo with me too!

John BERNIER 
Rating:
5.0

Customer did not leave a comment.

JACINTO HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Luis Garcia 
Rating:
5.0

Customer did not leave a comment.

RICARDO ACOSTA 
Rating:
5.0

Customer did not leave a comment.

abraham arreguin 
Rating:
5.0

Customer did not leave a comment.

Bertha Jurado 
Rating:
4.0

Customer did not leave a comment.

JAMES WILLIAMS 
Rating:
3.0

Jennifer was very helpful with me locating my storage unit as we walked through the building. Blessing to UHaul staff! Shout out to Jennifer.

Marie Valles 
Rating:
3.0

Customer did not leave a comment.

Dilan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Yvette Garcia 
Rating:
5.0

I had no choice of picking up my uhaul by location. To far from starting point.

Lenora Slinkey 
Rating:
5.0

Thank to yous

elisio cahue 
Rating:
4.0

Customer did not leave a comment.

David reveles 
Rating:
4.0

Customer did not leave a comment.

Phyllis Currie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel Villanueva 
Rating:
5.0

Great staff

Kenneth Bufkin  |  Overall Experience 
Rating:
2.0

The experience sucks we got a truck that was really was mass up that some parts on the the back drivers side in the back of the truck was missing & by us not putting insurance on the truck they wanna charge it to us like we did it when the truck was already like that before we pulled off in it I usually do get the insurance but I was on a budget I only had enough for to rent the truck I don’t like the service at all I’ll never rent there again

katrina nathan 
Rating:
5.0

Customer did not leave a comment.

JOSE MONTALVO 
Rating:
4.0

Customer did not leave a comment.

Eddie Perez 
Rating:
1.0

Explain rental equipment better

juan Blancarte 
Rating:
5.0

Great service. Great rental van. Would recommend to anyone to use them

Alan Bustamante 
Rating:
4.0

Be more mindful of the fact that long distance moves especially on initial loading require timing and customers may not be able to postpone the planned date.

Charlie Evans 
Rating:
3.0

Delivery was a nightmare, I requested morning delivery and the night before they gave me a window of 12:45 - 2:45 pm. I asked if it could be changed to morning since I hired movers through their online recommendations that were coming at noon. They were rude and unwilling to help, I called the movers and rescheduled for 2:45 to be safe. 3:00 came and I called to check and they told me there was no way to check but she should be there momentarily. Called again at 3:30 and was told about 10 minutes and the person that time was more willing to look up and contact the driver to see situation. Movers waited until the container finally arrived and was unloaded and placed by 4:00 pm. The delivery person was apologetic and helpful compared to the Brighton Park customer service. The updates along the way were great to see and it arrived in FL ahead of time. The final delivery in FL was the opposite, everything was on time and scheduling was very friendly and the delivery of the container was a breeze. They were on time, the delivery women were very friendly and helpful with suggesting the best way to have it face for the easiest unloading. They let me tape them to send to my grandkids and were very excited to be doing what they're doing. It was the complete opposite of the UHaul in IL that was late, not friendly at all or helpful and even knowing I had condo restrictions to work with and and be out by 4:00 pm and had the movers waiting and waiting and wasn't concerned I might have to pay more for the delay. All in all everything arrived safely, only one dish with a chip which was caused more from the way the movers packed the container. We had quite a few boxes that had fallen down and were upside down by the door when it was opened. Suggestion - don't back everything any boxes higher upfront. Pack all boxes evenly all the way to the door (as I had suggested to the movers) and then put a few blankets at the door to avoid anything falling out when you open the doors. Overall it was still a cheaper means to move our stuff (mostly boxes) and only a few pieces of furniture from IL to FL. If the container had been fuller everything would have worked out perfectly.

Phyllis Wier 
Rating:
5.0

Customer did not leave a comment.

julio ortiz 
Rating:
5.0

Es amable el personal

jose Rogel 
Rating:
5.0

Todo vien

rafael gandara 
Rating:
4.0

The drop off location is very spacious and has clear instructions. I would make sure that the area maintains clean and witb clear instructions.

Ofelia Svitak 
Rating:
5.0

Customer did not leave a comment.

maria solis 
Rating:
5.0

Customer did not leave a comment.

Deon burton 
Rating:
4.0

Customer did not leave a comment.

Paul Copp 
Rating:
5.0

Customer did not leave a comment.

Tommy Tran 
Rating:
5.0

Customer did not leave a comment.

anthony marshall 
Rating:
5.0

Everything was well

Florentino Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Garcia 
Rating:
5.0

Customer did not leave a comment.

Norma Lopez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

atanisha brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIZLET GARCIA  |  Overall Experience 
Rating:
5.0

Very helpful!

Guillermo Chavez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emily Madden 
Rating:
5.0

They had a vehicle available on busy weeekend so awesome work

Abraham Ramirez 
Rating:
5.0

Customer did not leave a comment.

RICHARD YARZA 
Rating:
5.0

Customer did not leave a comment.

TONYA HOOKS 
Rating:
5.0

Customer did not leave a comment.

ANDRES AGUILAR 
Rating:
5.0

Customer did not leave a comment.

Kacey Dayton 
Rating:
4.0

Customer did not leave a comment.

Maria Hernandez 
Rating:
5.0

Customer did not leave a comment.

Juan Toledo 
Rating:
5.0

Customer did not leave a comment.

Melvin Bridgmon  |  Overall Experience 
Rating:
5.0

Great service and nice staff.

Victor Dominguez 
Rating:
2.0

Customer did not leave a comment.

NORMA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

curtiz gangi 
Rating:
4.0

Customer did not leave a comment.

Meco Clark  |  First Impressions 
Rating:
3.0

The fees, taxes and mileage rates are comical! What is a safe trip fee?!?! I have to pay you for bringing the truck back safely?!?! $19.99 advertisement is far from the actual price people might have to pay.

Joe Nelson 
Rating:
5.0

Customer did not leave a comment.

Jose Bueno 
Rating:
5.0

Juan had excellent customer service ☺️

Precious Silva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN LEON 
Rating:
4.0

Customer did not leave a comment.

Angela Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia Kaucahue 
Rating:
1.0

It took 2 hours after my scheduled pickup time to get my ubox container because the location did not have someone able to do it. I will not be recommending uhaul services to anyone in the future

Dave Stubblefielde 
Rating:
5.0

Customer did not leave a comment.

elaine Hudson 
Rating:
3.0

Mobile share is a lie doesn’t work during business hours and it doesnt tell you that instead it tells you that your location is turned off and can turn into a nightmare

Omar Hernandez 
Rating:
4.0

Customer did not leave a comment.

Renzsy Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSCAR VELEZ FRANCO 
Rating:
2.0

Was charged for way more than what I paid for. Added coverage I explicitly oped out of and system was “down” for hours.

Ricky Hamberlin 
Rating:
5.0

A very clean and big facility. Modern and good security. Convenient location. Excellent manager very knowledgeable and explained everything thoroughly and clear. Answered all my questions.

PETER CABRERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Gilchrest  |  Overall Experience 
Rating:
5.0

No recommendations. Staff were friendly and helpful, equipment worked well and process was easy. Consider advertising at nearby colleges and indicate students/parents can rent a unit over the summer, rent a vehicle to transport dorm contents and can easily uber /train to uhaul.

Cynthia Gilchrest 
Rating:
5.0

Everything went great. Thanks to Alfonso Garcia he is professional, very helpful man.

magdalina Garcia 
Rating:
5.0

Customer did not leave a comment.

Hardin Butcher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janet Santiago-Dugarte  |  Overall Experience 
Rating:
5.0

Very helpful

Marcella Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Lewis  |  Online Move In 
Rating:
5.0

Lisa, Handled the situation very well, but at first it didn't appear that way , but instead of taking it personal or get caught up in her feelings , she was mature and perfessional ! Great job Lisa ! Thanks!

john w stallings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Safari Redmond  |  Overall Experience 
Rating:
3.0

My unit does not lock properly, so my items were left unsecure for the entire night. My son was told a manager would contact me at 7am when they arrived. I never received a phone call and my unit remains unsecured as I am afraid to place a lock on the unit because of the latch problem.

Juanita Horton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ariel JONES  |  First Impressions 
Rating:
5.0

Great customer service.

Deontrevious Firley  |  Overall Experience 
Rating:
5.0

Thank you

Veronica Betance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS TOKARZ  |  Overall Experience 
Rating:
5.0

The attendant was very helpful and informative.

Fernando Nunez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lesly Correa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMA MILSTEAD  |  First Impressions 
Rating:
4.0

Thanks for such a well lit, well maintained facility. I appreciate it.

Evelyn wingard  |  First Impressions 
Rating:
5.0

Very nice please, people are friendly.

jesse iniguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard Stricklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI TROUP  |  Overall Experience 
Rating:
5.0

The employees were helpful with me

melvin long  |  First Impressions 
Rating:
5.0

The manager himself is an excellent communicator, explains the contracts short and well his team of girls are super helpful all the time. Nothing but good things to talk about the girls, respectful, straight forward, friendly. The hallways are always being kept clean it smells nice when the cleaning lady is mopping and after. There's always alert workers on site so it feels safe and not abandonned.

Bertha Castaneda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Meeth  |  Overall Experience 
Rating:
5.0

Alfonso is a great manager, quick problem solver, explains well in detail what needs to be understood about contracts. I can tell he is a great manager by how the team/staff handles the customer with courtesy and caring in such a way. I have been renting a locker there for about 2-3 years up until now Alfonso and the girls are ALL super helpful. Thank you for your hospitality.

Bertha Castaneda  |  First Impressions 
Rating:
5.0

Respectable

lyndon mccoy  |  First Impressions 
Rating:
1.0

The place smells it is full cockroaches everywhere the manager is super rude. Does not train the employees properly because they make simple yet costly mistakes people live in that in those storage units. It was just a terrible experience overall.

martha torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alejandro dominguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LETICIA CARRILLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LETICIA CARRILLO  |  Overall Experience 
Rating:
5.0

Been using U-Haul service's for many years. Thank you

jesse iniguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexus spicey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENDA ZACHATY  |  Overall Experience 
Rating:
5.0

Liz was amazing! Informed me of the best options for my situation. Super friendly and made my unload so easy! Thanks to Liz and all the Chicago crew at Brighton park on 3401 w 47th st Chicago, IL

Lawrence Pouchie  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

yvette perez  |  First Impressions 
Rating:
5.0

I’ve been happy with everyone that is at the Brighton park u haul the staff that works over there and they go out of their way to help the customers and they are so kind and I’m glad to be a customer over there and thank them for me

AMANDA PETERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON RICHARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Owens  |  First Impressions 
Rating:
5.0

Los trabajadores son muy amables te explican todo muy bien y las obsiones que mas convienen para tus muebles gracias

bella lina hernandez lina   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deidra davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe Parris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Balderrama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herman Rainey  |  First Impressions 
Rating:
5.0

Staff was very polite and very helpful and very patient!! I would definitely recommend a friend or family and use your services again actually I was recommend my daughter who is still renting storage from you!

mattie J housley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Romelia Esquivel  |  Overall Experience 
Rating:
5.0

Professional staff.

zohe puente  |  Overall Experience 
Rating:
5.0

Excellent place to safely store your belongings.

Charles Merriweather  |  Overall Experience 
Rating:
4.0

1)It would be nice if they wear name badges so you can address them appropriately. 2) This office rarely smiles! Makes it feel like you're bothering them. 3) However where many lack in #1&2 above, they are attentive, very helpful, respectful and professional!

GRACIELA DEHERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mattie J housley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zohe puente  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIA RODRIGUEZ-CINTRON  |  First Impressions 
Rating:
5.0

U-haul was a very helpful storage service, Even in the hard times.a big thank you to Alfonso at u-haul. Thank you great 👍 customer service.

Victoria Gooden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA COX  |  First Impressions 
Rating:
5.0

Very clean well lit great security and climate control which I needed for photos

Desiree Acanda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIQUITA CALVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIQUITA CALVIN  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anthony Lukas  |  First Impressions 
Rating:
4.0

lo malo es que no tiene aseso para incapacitados para el segundo piso es todo

ramon avalos  |  First Impressions 
Rating:
3.0

Some staff members need more training but overall very nice

Angela Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Garcia  |  Overall Experience 
Rating:
5.0

Good staff service ,clean facility ,and fair price for my storage .I recomend others for moving and storage with UHaul.

PATRICIA DONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mayra Gomez  |  Overall Experience 
Rating:
1.0

La verdad estube muy agusto por un tiempo no tuve problema alguno... El problema fue con Alfonso García el manager cuándo descubri que un cliente tenía llave para poder abrír una de las puertas grandes yo pedí hablar con el manager quien es el ! Y le pregunte cómo esa persona tenía acceso a esa puerta solo el ? Cuanto tenía que pagar más o que debía de hacer ? Su respuesta fue que esa persona tenía un contrato exclusivo y es la única persona que tiene una llave para poder abrir esa puerta por la madrugada... Que yo no podía hacer nada para evitarlo hablara con quien hablará... Solo esa persona tenía acceso a esa llave y nadie más no me parece justo xq todos pagamos lo mismo para otra persona tenga ese beneficio por esa razón decidí dejar el storage ... DE VERDAD ESPERO LEAN ESTE COMENTARIO Y HAGAN ALGO AL RESPECTO NO ES JUSTO .

Edgar Ivan Hernandez Elizalde  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Garcia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

charon brimage  |  First Impressions 
Rating:
5.0

Thank you!!! And I will recommend other.

CHARLETTA KUYKENDOLL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AnaMayra Sarabia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carmen torres cartagena   |  First Impressions 
Rating:
5.0

Exelente Servicio y muy buen lugar.

jorge Ovalle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOVANI BAHENA  |  Overall Experience 
Rating:
5.0

Thank you for you service .

Cristina Silva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angelica salgado  |  Overall Experience 
Rating:
4.0

The staff were wonderful and helpful. The overall facility was always clean and maintained. The only issue I had was with the unit above mine constantly leaking some sort of detergent into my unit. The leak ended up growing mold.

Cynthia Nations  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jasmine Scott  |  First Impressions 
Rating:
5.0

Gracias fue una excelente todo este tiempo todo muy bien

Zeferino Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY LUKAS  |  Overall Experience 
Rating:
5.0

Excelente facilitie

cesar camacho  |  Overall Experience 
Rating:
5.0

Alfonso is an excellent Manager he is courteous hardworking and helpful. *****

Julio Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard kern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SERVANDO ROMERO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VANIA MORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elisabet corrales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AMELIA BLANCO  |  First Impressions 
Rating:
3.0

You have some rude people working for you.

Catherine Chavez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joaneshea cartharn   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FILIBERTA SOTELO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genaro Gil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zobeida Anaya  |  Overall Experience 
Rating:
5.0

Todo el personal es súper amable, respetuoso sincero y de buen humor….excelente personal 👍👍👍

Jose-luis hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberto guido  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fawn santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devone Rainey  |  First Impressions 
Rating:
5.0

Thank you uhaul!

Heriberto Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE CABALLERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee ODen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ernie Freddy Denis Sifuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Avitia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

India Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene Perez  |  First Impressions 
Rating:
5.0

Iv rented from u- haul for years will not change them for anything....love it never had a problem...

gloria delgado  |  Overall Experience 
Rating:
5.0

I have had this storage unit almost 10 years now. I either move or have my adult kids belongings. I have always had a great experience here. I just don’t like the prices too high. Thank you for having the area clean friendly and helpful employees.

CRISTINA PLATA  |  First Impressions 
Rating:
5.0

Buen servicio y el edificio bien limpio.

MARIA FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SID AUSTIN  |  First Impressions 
Rating:
4.0

Buenos

Ernie Freddy Denis Sifuentes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

antoinette rodriguez  |  First Impressions 
Rating:
5.0

I've now have another storage ,this place is so great ,bathroom for use and wash ur hands ,plenty of carts ,and bin to donate security, very clean has everything their need to have other places like this love this place reasonable price

MARY YBARRA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KRYSTAL JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Perez  |  Overall Experience 
Rating:
1.0

Your facility damaged my items in a flood and I was told the facility is not responsible for any damages. It was your employee who caused the flood by not posting caution signs and I’m told they are not responsible for damages.

Nora Chavarria  |  Overall Experience 
Rating:
5.0

The sales grl who attended me at the time on 47th kedzie location was awsome very friendly and professional ...love uhaul wouldnt change it...

gloria delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

armando gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENEDRA DAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELLONISE LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Mendez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

linda amato  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leticia becerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth serrato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anisha Mcbride  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dadrian Ransome  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA LYN BUSTAMANTEZ  |  Overall Experience 
Rating:
5.0

Very clean and all staff are very helpful and friendly. Very convenient!

Enrique Montes De Oca  |  Overall Experience 
Rating:
5.0

Management and front desk clerk was very polite, and I will tell someone else how respectful and friendly they are. See you perfectionist on sept.. for my payment of my storage 😀

CHARLETTA KUYKENDOLL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen Mata Salgado  |  Online Move In 
Rating:
1.0

U-Haul was a poor experience. I called several times asking about access to storage unit times and was given wrong information. A security guard.close the black gate in front of this storage unit 5 or sometimes 10 minutes ealrier than the time storage unit access supposed to be closed. So, several times I was unable to access.my unit because of this issue. This past Saturday I moved all belongings out my storage unit and cleaned it out. When I enter the door it smelled like andeadnrodent or something. I informed one of your employee about the smell and about my unit being cleaned out and she told me leave door up, which I did. Yet, I still received a bill reminder and I had to call them and asked about my unit being check. Also I did not feel safe health wise because everyone was not wearing a mask. Why not try to inforce that issue at least post a ÷%÷:× sign up!!

Charmika Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos A Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAVONNE MATTHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa Zuniga  |  First Impressions 
Rating:
2.0

I didn’t like after so many of being a loyal customer you raised my rate on my unit I don’t think that was fair at all my unit 2408

Rosalva Rubio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michale Collins  |  Overall Experience 
Rating:
5.0

Very clean

max sparza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacosta Butcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandra munos  |  First Impressions 
Rating:
5.0

They are very good with follow up and I appreciate the service during the worst of the pandemic.

STEPHEN SAMUELS  |  First Impressions 
Rating:
5.0

Tienen personal execelente en este local. La senora marisol es una muy buena persona

Alejandro Miranda  |  Overall Experience 
Rating:
3.0

My unit had roaches i bought roach traps to place on my door . It looks Like their coming from some one around my unit .. I think they should have all renters open their unit once a month to get sprayed for bugs. Also my unit had a mouse trap inside it I should’ve took that as a red flag .

MARYLIN SOTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

faith freeman  |  First Impressions 
Rating:
4.0

It's mice or rats.they have traps.None of my belongings were chewed

FLETCHER MAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IDALIZ RODRIGREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LUKAS  |  First Impressions 
Rating:
5.0

All the staff there was kind and extremely helpful and there service was quick and efficient.

Avery Wingard Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Angel Salas Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johny Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEREASA MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee ODen  |  First Impressions 
Rating:
3.0

It should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at all

Charmika Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NINA JIMENEZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Claudia Negrete  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thomas calderon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARICRUZ ROCHA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP KRUPA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sadegh MIRSHEKARIANBABAKI  |  First Impressions 
Rating:
5.0

We need more great customer representatives and managers like Alphonso!

RENITA MOTON  |  Overall Experience 
Rating:
3.0

Too expensive, and the staff could be better.

jennifer guzman  |  Overall Experience 
Rating:
5.0

Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company

Edward courrier  |  First Impressions 
Rating:
4.0

I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.

Patricia Franco  |  Overall Experience 
Rating:
5.0

Muchas gracias

MARCO QUIROZ FUENTES  |  Overall Experience 
Rating:
5.0

Good price, friendly staff

Jennifer Alvarez  |  First Impressions 
Rating:
5.0

Just keep up the good customer service skills

Barbara Mallory Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Gomez  |  First Impressions 
Rating:
5.0

Great staff, very friendly and helpful.

joshua goodman  |  First Impressions 
Rating:
5.0

All the employees and managers were top notch!!

Joseph Mangan  |  Overall Experience 
Rating:
5.0

great workers

OLIVIA LOUIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando Hernandez Gonzalez  |  Overall Experience 
Rating:
5.0

Very happy with Office staff 💯

Dan's Heating and Cooling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA HERNANDEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VANIA MORRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan's Heating and Cooling  |  First Impressions 
Rating:
5.0

Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

Michael Dina  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful great customer service

Ashanti Celleo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elliott Steele  |  First Impressions 
Rating:
4.0

The experience was as I had hoped it would be.

Andrew Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Munoz  |  Overall Experience 
Rating:
5.0

The staff were incredibly helpful and kind.

Henry Biermann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

constance henderson  |  Overall Experience 
Rating:
2.0

I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.

Laura Fay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tearsa Villargan  |  Overall Experience 
Rating:
5.0

The women at the front desk and phones were very friendly and helpful 100% of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.

Kendall Ziganto  |  Overall Experience 
Rating:
5.0

I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.

CRAIG BOTTGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BANIK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria salgado  |  Overall Experience 
Rating:
5.0

Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.

Kendall Ziganto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kylie Cottone  |  Overall Experience 
Rating:
5.0

The people at front desk great costomer service! My congrats to them.

MIGUEL PINA  |  Overall Experience 
Rating:
5.0

Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing great

jaime meraz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylie Cottone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose alpuche  |  First Impressions 
Rating:
4.0

The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

Marie Morgan  |  Overall Experience 
Rating:
5.0

Only left because I moved to farther location

crystal santos  |  Overall Experience 
Rating:
5.0

Nice workers Great customer service

OLIVIA LOUIS  |  First Impressions 
Rating:
3.0

The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

LISA RIOS  |  First Impressions 
Rating:
5.0

It was great for them to serve me and my husband the staff was great.

THERESA MARKEY  |  Overall Experience 
Rating:
5.0

The young lady that took care of me is good at her job.She has so much to give your company.

maria rodriguez  |  First Impressions 
Rating:
5.0

Best decision I made...

Michelle Lee  |  Overall Experience 
Rating:
5.0

Every one was always helpful and freindly,

CARMEN HERNANDEZ  |  Overall Experience 
Rating:
5.0

The manager is the best ALFONZO

gential mitchell  |  First Impressions 
Rating:
5.0

I would store in the future. Thank you!

Aida Rodarte  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Maurice Doss  |  Overall Experience 
Rating:
5.0

Person that took care of me , plus manager were indeed GREAT !!

Ignatius Montano  |  First Impressions 
Rating:
5.0

Great

Abiathar Carroll  |  First Impressions 
Rating:
5.0

Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

SENYASEN CHAVEZ-GARIBAY  |  Overall Experience 
Rating:
3.0

Wished there were longer access hours

idalia cervantes  |  Overall Experience 
Rating:
1.0

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

DYNEISHA ROBINSON  |  Overall Experience 
Rating:
5.0

I will be renting a smaller unit hopefully within the next two weeks.

abiathar carroll  |  Overall Experience 
Rating:
5.0

Great people

ARMINDA FLORES  |  Overall Experience 
Rating:
5.0

The service was good no issues thanks

Alvin Smith  |  Reservation 
Rating:
5.0

Dudely

Paul Martin  |  Overall Experience 
Rating:
2.0

Due to cancer I lost my job and instead of working with me they sold my belongings

olivia A Maldonado  |  Overall Experience 
Rating:
5.0

NO

Cynthia Briggs  |  Overall Experience 
No reviews have been submitted for this location.

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