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Alejandro M.Customer Reviews for U-Haul Moving & Storage of Brighton Park
Testimonials From Recent Customers
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Excellent place to safely store your belongings.
Charles M. | Overall ExperienceEverything was great. Thank you!
Oscar S.Nothing at all. Everything was excellent customer service was on point all the employees was polite and informal and nice and very helpful.
Nicholas C.Was great, everything worked and was easy!
Jeffrey S.1)It would be nice if they wear name badges so you can address them appropriately. 2) This office rarely smiles! Makes it feel like you're bothering them. 3) However where many lack in #1&2 above, they are attentive, very helpful, respectful and professional!
GRACIELA D. | First ImpressionsI've been renting from here for over a year now I have a storage at this location. And I love everything about it there. From Customer service to cleanliness.
tanisha M.Nothing to improve upon. The customer service was excellent and they even gave me a phone call when someone called the police on me for me parking at my own house. They were patient with me and extended my rental three times for me. Gracias
Fharackaun E.Too many furniture pads, they took up too much room in the pod
Sandi R.Fbakgatkstl
Lee M.My pick-up location was changed from my original reservation. Initially, I wasn't happy with the change but I understand one-way rentals are difficult to schedule.
Daniel G.U-haul was a very helpful storage service, Even in the hard times.a big thank you to Alfonso at u-haul. Thank you great customer service.
Victoria G. | Overall ExperienceVery clean well lit great security and climate control which I needed for photos
Desiree A. | Overall ExperienceU-Haul boxes were a convenient option for my inter-state move. All went smoothly and employees I dealt with were pleasant and helpful. Getting through by phone was sometimes challenging, but CSRs all had access to needed information in the U-Haul reservation system when they needed it.
Bruce E.Front "girl" full of herself and with attitude
Tarek A.Have more gas in the vehicle. There was only a quarter of a tank of gas in the truck. I had to get gas before I could start moving which took up a little time.
Lizette R.Honor online rates when booking the order and better communication on pricing and payment when orders are placed together with multiple equipment pickups from multiple locations.
Nick C.Poor service. Uhaul rescheduled my reservation 4 different times. My trailer and pickup was supposed to be all under 1 roof. Uhaul worker told me to drive somewhere to get a trailer. Super unprofessional. I agreed to the reschedule location. Never agreed to not have everything under 1 roof. To top it off. Took 3 hours from my reservation time 330. Wasn't out of uhaul till 640pm. Unreal. Best thing. By the time I made it back. I Couldn't even use the truck or trailer because it started to rain. The window wipers didn't even work. Have pictures to prove that. Would like an entire refund for this inconvenience. I use uhaul very frequently and always openly spent my money there. This was a horrible experience. Would love to continue to work with you guys. But would have to request An entire refund. Gracias
Pawel L.lo malo es que no tiene aseso para incapacitados para el segundo piso es todo
ramon a. | First ImpressionsSome staff members need more training but overall very nice
Angela G. | First ImpressionsWhen checking in and out both representatives were polite, professional and knowledgeable.
Jason M B.Good staff service ,clean facility ,and fair price for my storage .I recomend others for moving and storage with UHaul.
PATRICIA D. | First ImpressionsGreat service
Jaime C.I scheduled my pickup at 6 AM, my truck was blocked in until 9AM
Justin N.La verdad estube muy agusto por un tiempo no tuve problema alguno... El problema fue con Alfonso García el manager cuándo descubri que un cliente tenía llave para poder abrír una de las puertas grandes yo pedí hablar con el manager quien es el ! Y le pregunte cómo esa persona tenía acceso a esa puerta solo el ? Cuanto tenía que pagar más o que debía de hacer ? Su respuesta fue que esa persona tenía un contrato exclusivo y es la única persona que tiene una llave para poder abrir esa puerta por la madrugada... Que yo no podía hacer nada para evitarlo hablara con quien hablará... Solo esa persona tenía acceso a esa llave y nadie más no me parece justo xq todos pagamos lo mismo para otra persona tenga ese beneficio por esa razón decidí dejar el storage ... DE VERDAD ESPERO LEAN ESTE COMENTARIO Y HAGAN ALGO AL RESPECTO NO ES JUSTO .
Edgar Ivan H. | Overall ExperienceThis truck did not provide a ramp which made it really hard.
Corleavrence D.Customer service was poor. Virtually no instructions and disinterested attitude.
David S.The condition of the box was poor. There was damage to the walls of the box. There were also many carpentry staples that were sticking up (some more than a fingernail's length) from the floor of the box. Rather than drive the staples into the floor, they simply covered the floor in butcher paper to disguise the damage
Steven B.I could not reach customer service. I spent hours trying to get someone to talk to. Then I was not able to change my shipment. I ended up paying an extra 900 because of this. Lesson learned.
David T.The online ordering process, coupled with the emails, texts, and phone calls, made for a very smooth and always well communicated process. Frankly, I was surprised at the high level of professionalism, reliability, and support. This was a cost effective and extremely convenient way to move furniture/boxes, etc. cross country. UHaul provided a very good supply of furniture pads, and they were always on time! Highly recommend!
Kathleen A.Offer repeat customer small perks I.r. Less per mile
IVAN L.I was over charged , they said i passed the miles I said I would use how ever is not true I ended up paying ampst $100 not including gass never again
ANA K.Staff was rude and dismissive. At drop off area, sign clearly states to stay in vehicle and staff will assist or do mobile drop off. We stayed in vehicle as instructed and not came to assist. Eventually got frustrated and went into the store, which had glass windows and they can clearly see the drop off area, staff was found sitting in the AC looking out that very window. She had the heart to say "oh that is only for when there are many drop offs a staff member ill be there," though the sign did not express that. Regardless they could see us but would rather for us to keep waiting for their none existent service to arrive. There was 4 staff members, and none had the courtesy to come get us or signal us inside. There is convenience for the staff but not the customers. Very backwards!
Petra G.Not only did U-Haul double charge me for services I did not need, U-Haul also did not have my order ready for pick up or delivery when specified. U-Haul‘s mistake has cost me more money and time dealing with my Movers.
Jamie K.If I never have to use UHaul again it will not bother me in a bit. With over a month of planning, multiple visits to this location, multiple calls to customer service, the day of pick up the unit was not there due to someone cancelling off my reservation just a day before. Gabriella is the one whom you should look to for keeping her happy as an employee. Went over and beyond unfortanetly all of her hard work got messed up by others.
MICHAEL N.Location Hard to get to for me… City traffic But the staff was great courteous and knowledgeable.
Kim P.Thank you!!! And I will recommend other.
CHARLETTA K. | Overall ExperienceThe app needs alot of work. Kept crashing.
Alejandro A.I am not a fan of the hands off approach. The workers had no knowledge of how to hook up my car to the auto transport so I asked a mechanic from a nearby shop.
Treva G.Uhaul messed up my delivery date, blamed me for it, dropped off my boxes at the wrong location, and breached the contract multiple times. The only person even semi-useful was the first driver.
Shelby G.Exelente Servicio y muy buen lugar.
jorge O. | Overall Experience👍
Nicholas G.Thank you for you service .
Cristina S. | Overall ExperienceThey can care for the vehicles more the truck had no numbers so I was not able to find my unit the truck had the change oil light on then I brought up the issue to the assistant manager on duty and she told me I should of just assumed the truck with no number was my truck super rude
Martha T.Setting up the move, I was not called about scheduling my UBox drop off. I waited and gave them until the day before to call and I still heard nothing. Then when I tried to call, there was no answer. I had to call UBox help customer service and they told me that there was a note that someone called, spoke to me, and scheduled the Box for an evening drop off time. This is not only false since I spoke with nobody (no UHaul numbers on my call history), but I was unavailable during that evening drop off time and would never schedule a drop off during that time. It was extremely frustrating because then UBox told me to call this location first thing in the morning to reschedule. 54 calls later over the course of the day (with UBox and this location), I spoke with regional scheduling centers, UBox customer service and nobody could get through to the Brighton location. They had to call the manager's cell phone directly a few hrs before their original scheduling time but by this point it was already just before the drop off. Over all, a horrible experience with the scheduling/drop off. The pick up was also not ideal since they only had 1 time frame and if I knew I would be getting the box dropped off in the nightime on Tuesday when it would be too dark outside for me to pack, have 1 day on Wednesday to pack after work, and have it picked up Thursday early morning then I would have picked an additional day on Monday for the drop off. The drop off/pick up driver was helpful and friendly. The movers were PHENOMENAL. They contacted me the moment I paid to the days leading up to it and were very responsive. They were extremely helpful carrying my items and moving them with care. Now on my receipt, it says I have a credit owed to me, which is confusing because I'm not sure where I was overcharged. I called UBox and the person did a lot of searching and can't figure out where or how this happened so I need to now file a claim for their accounting department to look into it further so I'm not excited for this next process as I thought I was done with UHaul. Tl;dr- poor communication from the local Chicago scheduling center/drop off process. GREAT movers in CA. Confusing additional credit now after it is all over.
Stephaine V.The staff were wonderful and helpful. The overall facility was always clean and maintained. The only issue I had was with the unit above mine constantly leaking some sort of detergent into my unit. The leak ended up growing mold.
Cynthia N. | Overall ExperienceYou can not make me drive 50 min. from my location only to find out that location didn't have the equipment. I then had to drive another 40 min. to another location. This was on the day I was supposed to leave first thing in the morning! Horrible experience.
Bronny S.The self serve pick up and rental is a bit confusing. It directed me to look for a lockbox with the keys when they were actually locked in the rear of the truck. The associate on duty was very helpful in explaining where I could find the keys. Other than that the process was quick and easy.
Christopher A.Very good service
Pablo R.Excellent service!
Richard D.Gracias fue una excelente todo este tiempo todo muy bien
Zeferino P. | Overall ExperienceFriendlier desk staff. Guy that came out to help with hook up was great!
Nancy H.Excelente facilitie
cesar c. | Overall ExperienceI plan on sending a more detailed review extensively documenting my arduous journey with the U-Haul Box service. Overall, I am grateful and satisfied our goods arrived safely. That being said, my booking service was extremely disorganized and not customer friendly. I would not recommend this service to another customer unless there are significant changes to how Uhaul operates this service from booking to delivery.
Ramin A.As a store, very little that's feasible. As the company U-Haul, customer service contact. It felt impossible to reach a customer service rep and by the time I had all trust had been eroded ( which wasn't much to begin with ), the other thing is as the company U-Haul have very little trust to begin with.
Sam B.Try to come reasonably close when listing the gas level. I was listed as "1/4 tank," but the "E" light came on about a mile from the dealer.
Micah M.Gas level was inaccurate. They told me it was at 3/4 when in fact it was more at just over half a tank. I took a picture. When I came to drop it off, it was just one person who was taking care of someone else with an issue. I waited 20 minutes before he said I can just leave it. I gave him the keys and asked for his name.
Arturo V.Fantastic customer service, there was a mistake on my online reservation but the representative was very knowledgeable about U-Haul systems and was not only able to ensure that I was still able to make my move but even worked diligently to provide a solution at the same cost as my online quote. I highly recommend this location and am grateful for the staff.
Jonah M.Alfonso is an excellent Manager he is courteous hardworking and helpful. *****
Julio F. | Overall ExperienceYou have some rude people working for you.
Catherine C. | First ImpressionsTodo el personal es súper amable, respetuoso sincero y de buen humor….excelente personal 👍👍👍
Jose-luis h. | First ImpressionsThank you uhaul!
Heriberto P. | Overall ExperienceIv rented from u- haul for years will not change them for anything....love it never had a problem...
gloria d. | Overall ExperienceI have had this storage unit almost 10 years now. I either move or have my adult kids belongings. I have always had a great experience here. I just don't like the prices too high. Thank you for having the area clean friendly and helpful employees.
CRISTINA P. | First ImpressionsBuen servicio y el edificio bien limpio.
MARIA F. | Overall ExperienceBuenos
Ernie Freddy D. | First ImpressionsI've now have another storage ,this place is so great ,bathroom for use and wash ur hands ,plenty of carts ,and bin to donate security, very clean has everything their need to have other places like this love this place reasonable price
MARY Y. | First ImpressionsYour facility damaged my items in a flood and I was told the facility is not responsible for any damages. It was your employee who caused the flood by not posting caution signs and I'm told they are not responsible for damages.
Nora C. | Overall ExperienceThe sales grl who attended me at the time on 47th kedzie location was awsome very friendly and professional ...love uhaul wouldnt change it...
gloria d. | First ImpressionsVery clean and all staff are very helpful and friendly. Very convenient!
Enrique M. | Overall ExperienceManagement and front desk clerk was very polite, and I will tell someone else how respectful and friendly they are. See you perfectionist on sept.. for my payment of my storage
CHARLETTA K. | First ImpressionsU-Haul was a poor experience. I called several times asking about access to storage unit times and was given wrong information. A security guard.close the black gate in front of this storage unit 5 or sometimes 10 minutes ealrier than the time storage unit access supposed to be closed. So, several times I was unable to access.my unit because of this issue. This past Saturday I moved all belongings out my storage unit and cleaned it out. When I enter the door it smelled like andeadnrodent or something. I informed one of your employee about the smell and about my unit being cleaned out and she told me leave door up, which I did. Yet, I still received a bill reminder and I had to call them and asked about my unit being check. Also I did not feel safe health wise because everyone was not wearing a mask. Why not try to inforce that issue at least post a ÷%÷:× sign up!!
Charmika J. | Overall ExperienceI didn’t like after so many of being a loyal customer you raised my rate on my unit I don’t think that was fair at all my unit 2408
Rosalva R. | First ImpressionsVery clean
max s. | Overall ExperienceThey are very good with follow up and I appreciate the service during the worst of the pandemic.
STEPHEN S. | First ImpressionsTienen personal execelente en este local. La senora marisol es una muy buena persona
Alejandro M. | Overall ExperienceMy unit had roaches i bought roach traps to place on my door . It looks Like their coming from some one around my unit .. I think they should have all renters open their unit once a month to get sprayed for bugs. Also my unit had a mouse trap inside it I should've took that as a red flag .
MARYLIN S. | Overall ExperienceIt's mice or rats.they have traps.None of my belongings were chewed
FLETCHER M. | Overall ExperienceAll the staff there was kind and extremely helpful and there service was quick and efficient.
Avery W. | First ImpressionsIt should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at all
Charmika J. | First ImpressionsWe need more great customer representatives and managers like Alphonso!
RENITA M. | Overall ExperienceToo expensive, and the staff could be better.
jennifer g. | Overall ExperienceVery nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company
Edward c. | First ImpressionsI had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.
Patricia F. | Overall ExperienceMuchas gracias
MARCO Q. | Overall ExperienceGood price, friendly staff
Jennifer A. | First ImpressionsJust keep up the good customer service skills
Barbara M. | First ImpressionsGreat staff, very friendly and helpful.
joshua g. | First ImpressionsAll the employees and managers were top notch!!
Joseph M. | Overall Experiencegreat workers
olivia l. | First ImpressionsVery happy with Office staff 💯
Dan's H. | Overall Experience