Customer Reviews for U-Haul Moving & Storage of Biltmore

5,078 comentarios

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Clean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him around

Stan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARON C. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
4.0

Customer did not leave a comment.

bruno s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racquel K.  |  Overall Experience 
Rating:
5.0

THERE IS NOTHING NEGATIVE TO SAY - TOTALLY SATISFIED !

Brigitte R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shaun S.  |  First Impressions 
Rating:
5.0

No problems with drop off here. After hours so we didn't talk to anyone.

Gabriel A. 
Rating:
5.0

Customer did not leave a comment.

CONRAD P.  |  First Impressions 
Rating:
1.0

Have to proper trucks available and make sure they are in proper working order.

Michele M. 
Rating:
4.0

You have to pay more if you want better staff performance. You now have a turn over issue at this location.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Salathiel W. 
Rating:
2.0

Customer did not leave a comment.

Aniela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
4.0

The truck smelled like it had been smoked in

Laura W. 
Rating:
5.0

made a reservation and went to the Biltmore storage and U-Haul location. the staff was quick efficient and help to get my van rental processed

Greg W. 
Rating:
1.0

I was renting a storage box on a monthly basis. Uhaul decided to move my box to a location 20 miles away from my house. Uhaul also increased their fees from $54 per month to $89 per month in one increase. Not convenient for me and I won't pay that much of an increase all at once.

David G. 
Rating:
5.0

Very professional

FRANK G. 
Rating:
5.0

Best service ever. Nathan and Anna helped me with all my needs and suggested great places to have gluten free hotdogs. Thank you.

NATHAN H. 
Rating:
5.0

Tried to check-in with the app and it had a big circle to take a picture of drivers license. I tried a couple of times but it was not clear what it wanted, app is a waste of time!

John B. 
Rating:
4.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

none

CHARLES M. 
Rating:
5.0

Keep it up. Great service, fast and professional.

KENDRICK EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
2.0

The man who we had to work with when picking up the vehicle was very rude. He acted irritated if we had any questions, seemed very unwilling to clarify anything we weren't sure of, and was incredibly short with his reluctant responses. The attitudes of the employees there was clearly off and members spoke to each other with high tension. We wanted to drop it off after hours however there was no clarification if it was not there by the exact time if there was a penalty. I don't know that we would ever want to go back to this location based on how this employee interacted with us even though this location is closest to our home.

CECELIA G. 
Rating:
5.0

Very friendly staff!!

ANGELA M. 
Rating:
1.0

Worst experience in customer service I have ever seen!!

Kathy C. 
Rating:
5.0

No change recommended.

ARCELIOUS S. 
Rating:
4.0

Customer did not leave a comment.

SUMMER T. 
Rating:
5.0

Customer did not leave a comment.

PHILIP J. 
Rating:
5.0

no comment

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

Denise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
4.0

Customer did not leave a comment.

Kay G. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
4.0

Overall great experience good price guy at check out wasnt Very good at instructions But Tim was very helpful thank u

MIRIAM H. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET S. 
Rating:
5.0

Always a great experience here and very easy to get in and out thanks guys.

GINALYN M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Not the fault of this location but my reservation wasn't honored. I booked a trailer and when I showed up at the 8162 S Priest Dr Tempe, AZ 85284 location they were overbooked and didn't have it. They found an available trailer but it was at another location 10 miles out of my way. I headed to that location and got a call on the way stating the trailer hadn't been returned by the customer yet so only a smaller one was available. I agreed to the smaller trailer but when I got there the new location stated they couldn't rent it to me because the vehicle I was using wasn't allowed. 2011 Ford Explorer. I have my vehicle information during the original reservation and this was never mentioned. At this point I am beyond frustrated and still need something to complete the job I needed to do. My $29 trailer reservation now became a $90 box truck reservation and I had to pay for the extra miles at the farther location. Not fair, I should have received more of a discount due to all of the hassle.

kimberly S. 
Rating:
5.0

This location was terrific. I would strongly suggest using one of these locations (that are large and have multiple trucks).

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

The only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesome

Terrance N.  |  Overall Experience 
Rating:
5.0

Excellent service by Anne

Vivian A. 
Rating:
5.0

Customer did not leave a comment.

andrew B. 
Rating:
5.0

Customer did not leave a comment.

Tykesha C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

REINALDO L. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
4.0

Over all, it was great experience with this location

MANHAL A. 
Rating:
5.0

Customer did not leave a comment.

Marina G.  |  Overall Experience 
Rating:
3.0

I had to wait quite a while to get help. There was one guy helping customers (he was training another guy. But there was other people walking around. When I got my rental and returned it. It seemed to be more then i was quoted. When i checked in the vehicle in. I seemed to be an inconveniencing the check in guy, when asking for a receipt.

Michael S. 
Rating:
3.0

Renting the cargo van was great & easy! Everything went smooth, but the only thing that I didn't appreciate was I had called to see if I'm able to rent the cargo van for 2 more hours. They said yes thats fine....... (that's all he said) They ended up charging me another "day" because it was considered late. So I was charged double the price for everything. If they would have just told me that there will be fee for adding extra hours, I would've gladly returned the van on time!!! Bad customer service....To me it feels like they just wanted more money out of my pockets.

Marilisa A. 
Rating:
3.0

I wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.

JACOB P.  |  Overall Experience 
Rating:
5.0

This location is always EXCEPTIONAL. Keep it up!

AUSTIN N. 
Rating:
4.0

Truck was in reasonably good shape for the mileage. Used for simple local move.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

ZUBAIR K. 
Rating:
5.0

One of the most pleasant experiences I've ever had from pick up to check in Friendly clean pleasant all around best location and workers ever Thank you

Michael R. 
Rating:
5.0

I dropped off truck after hours so I never met anyone at this location. I have used this location in the past and that is why I chose it.

William H. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

And I'm constantly renting a U-Haul various sizes. The personal At this particular U-Haul is very knowledgeable and extremely friendly.

JONATHON C. 
Rating:
5.0

I did not catch the name of the rep that helped me, however she was awesome. Very helpful, very friendly demeanor, the service was fast and efficient, I would absolutely come back to this location for all my Uhaul needs, specifically because of the service I received from this individual. I wish I had made a note of her name so she could get the recognition she deserves.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Quick and easy!

Mark H. 
Rating:
5.0

Everything was a smooth transition everyone was friendly especially the young who look over who work there.

TAMMY S. 
Rating:
5.0

I wish I had been prompted to check the gas light before. I looked at mileage but never thought to check the gas. When we got done we were told to check it and by then had already parked, so no clue how much gas we used. Frustrating. I will be charged but not idea if I will pay for what I used or someone else. Ugh

MICHELLE K. 
Rating:
5.0

I'm satisfied with the service and equipment. Everyone is friendly and helpful.

Kiwako G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

VINCE P. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
4.0

Customer did not leave a comment.

GUILLERMO C. 
Rating:
5.0

Customer did not leave a comment.

Bennett M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G.  |  Overall Experience 
Rating:
5.0

Thank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.

Million H.  |  Overall Experience 
Rating:
4.0

The automated contact-less pickup process is terrible. The experience and priocess was miserable and pooely designed. The online chat representative was totally unhelpful. I ended up going inside (mostlty because it was 105* in the parking lot) and the representative was able to hrelp me. Still, he was asking me for information that was already in the reservation. You need to rethink the process and make it less cumbersome for a person standing in a parking lot or be more explicit about the information they need to bring with them and how long it will take to complete.

JOHN M. 
Rating:
5.0

The dropoff went just as smooth as the pickup. As soon as I entered the equipment dropoff lane, a representative was there to greet me, along with their handheld device, asking me questions about my experience, the equipment's performance, etc. It, too, was pleasant. If I did have to pick one thing that can be better here is their location - traffic is sometimes quite busy on Indian School and it could potentially be a concern trying to pickup/dropoff during busy hours.

SCOTT S. 
Rating:
1.0

No cobrar si no se usó Aunque tenga un contrato!!!

Wily H. 
Rating:
5.0

Customer did not leave a comment.

Czarina L. 
Rating:
5.0

My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!

sharon m b.  |  First Impressions 
Rating:
5.0

Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Sean was very thorough and professional and helped explain everything perfectly.

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
5.0

Had issues with the drop off location. We were given a location then they told us we couldn't drop there and told us to go somewhere else. Drove to that location to find out they didn't even take trailers there. Then got sent to a 3rd location. So a big waste of time, traffic, and money for wasted fuel. Wasn't happy about that at all. Moving is stressful enough then adding that to it was unnecessary.

Jeff E. 
Rating:
5.0

Thanks again!

GUILLERMO H. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL F. 
Rating:
5.0

Customer did not leave a comment.

Randi D. 
Rating:
5.0

Quick and easy and friendly, nice reception after a long journey.

GLYNIS C. 
Rating:
5.0

The pickup personnel were really friendly and helpful. Fast and efficient.

GLYNIS C. 
Rating:
5.0

Customer did not leave a comment.

EMMERANSHIA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Jerome Y. 
Rating:
5.0

Customer did not leave a comment.

TENIQUA B. 
Rating:
5.0

Customer did not leave a comment.

Rosalind C. 
Rating:
5.0

I reserved two furniture dollies and a utility dolly online ahead of time. I only got a utility when in arrived since that is all that was available. What is the point of reserving equipment online then? That is my only issue. Staff was great, very friendly and informative.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

This was the fourth time I've rented from this location. The CSRs and GM are fantastic! They explained the rental terms clearly so that I understood the charges. Will not hesitate to rent from this location again.

Tina K. 
Rating:
5.0

Spoke to one person. They were friendly. Drop off was super easy.

Evan K. 
Rating:
5.0

Everything was great

DENNIS K. 
Rating:
1.0

The employee who works in this store they lie to me because I'm very 😠 that I have this van over a week when I call this looser they told me I can't extend because I'm supposed return it but in bacl July 26th I was out gas for 3 days the staff dinnt give a fuck about me been out of gas and money plus they keep charge me to my account like 70 dollars without my permission I ask the who works there told me he NOT extend my van and fucking snakes they took my money out my account them I return that van the fat ass employee say tha money was to extend this van I did not authorize them to take .y money out of my bank I just got paid today the took all my government check I pay almost $1000 dollars I will talk to so called supposed in ths lousy store I will demand a explanation

Pilar S. 
Rating:
5.0

I just want to say that Anna and her team are absolutely amazing. I always have tons of questions and they really took care of me. I had used this location as a drop off location and was very impressed and why I came back. Thank you.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Ela J. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN R. 
Rating:
4.0

I didn't appreciate having to wait 25 minutes to check in. You should have more than one person at the counter on Sunday mornings. I also thought the Uhaul website was more difficult to use than it should be. But all else went well.

RUSSEL W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

COLIN K. 
Rating:
5.0

Anna and her crew were amazing 💯 For the course of the last month with a very complicated moving situation, they were accommodating and professional at all times even though this is an extremely busy location. This particular location has the crew and the process down to a T and I'm sure it's what the founders of U-Haul intended. 🏆 Kudos and thank you 🙏🏻🕊💫

TERRENCE N. 
Rating:
5.0

Anna went above and beyond for us. We truly appreciate it.

Marty L.  |  Overall Experience 
Rating:
5.0

The staff were GREAT. Thank you!

David W.  |  Overall Experience 
Rating:
5.0

Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!

Racquel K.  |  First Impressions 
Rating:
5.0

Anna rocks!!!

Terrance N.  |  First Impressions 
Rating:
1.0

The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.

Anne F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gloria D.  |  Overall Experience 
Rating:
5.0

Alexander was awesome. He was very informative, polite and helpful.

NYDRA B.  |  First Impressions 
Rating:
4.0

no power steering

Boyd A.  |  First Impressions 
Rating:
1.0

Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don’t give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

One of the best experiences I’ve had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!

Emily G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald C.  |  First Impressions 
Rating:
2.0

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  First Impressions 
Rating:
4.0

Manager was awesome. Friendly and helpful.

Jon B.  |  Overall Experience 
Rating:
2.0

I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.

MICHELLE M.  |  Overall Experience 
Rating:
2.0

It’s almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!

john h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenyon W.  |  Overall Experience 
Rating:
5.0

NA

ROBERT W.  |  First Impressions 
Rating:
1.0

Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable

ADA E H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATIA R.  |  Overall Experience 
Rating:
5.0

Give Anna a enormous bonus and a huge raise! She was awesome!

john m.  |  First Impressions 
Rating:
4.0

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CINDY W.  |  First Impressions 
Rating:
3.0

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  First Impressions 
Rating:
1.0

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.

Erik A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shane b.  |  First Impressions 
Rating:
5.0

I trust uhaul company.

Eldra m.  |  First Impressions 
Rating:
5.0

The gentleman who helped me check in was particularly helpful. Thanks

David F.  |  First Impressions 
Rating:
4.0

Good experience

KEITH W.  |  First Impressions 
Rating:
5.0

You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of them

debra g.  |  Reservation 
No reviews have been submitted for this location.

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