Customer Reviews for U-Haul Moving & Storage at Warden Ave

11,354 comentarios

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Our hitch was installed upside down. We had a trailer for two days and it was so low to the ground we kept hitting the road with the trailer. Very disappointed with the Uhaul service.

Rex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RATNASINGAM P. 
Clasificación:
4.0

Give some sort of confirmation that equipment was received by the person at the store taking it before being advised to leave (store was busy at the time so it is understandable why this happened but it does make you nervous).

Adrian L. 
Clasificación:
3.0

Wait time returning the truck was nearly half an hour. I understand that there were problems with some returns but maybe the end of day rush should be served by having an extra person help out.

KIRSTEN O. 
Clasificación:
5.0

Great service friendly staff 👏

FRANK F. 
Clasificación:
5.0

Always a great experience at U-Haul Warden Avenue...best in Toronto!

Brian M. 
Clasificación:
2.0

Staff not sympathetic to customers needs or need more training! It wasn't busy and I was left to figure things out and waste time fir no reason even after I returned rental I had my time waisted by mistake of employee and no sympathy for that!

IPPOLITO S. 
Clasificación:
1.0

I have topped up the gas when I returned the vehicle, however they still charged me 20 dollars to the fuel, it is there mistake that did not check correctly. the car is just parked outside however the lady do not want to check and tell there is nothing they can do, worst experience.

ZHU P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIAOTANG Z. 
Clasificación:
5.0

the windshield is a bit dirty, but not washer can be squirted out.

JINGSONG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

aldens m.  |  Overall Experience 
Clasificación:
2.0

I was charged extras for a utility dolly and 2 finisher dilly's that I did not receive. I am still awaiting contact and a refund.

TAHANIAMANDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARACHAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMIL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEM D. 
Clasificación:
1.0

Very bad experience! The vehicle I rented was fine. The service from the employees was the problem. I'm not including the shocking details here for fear of retribution. I will say if the customer doesn't look or act like the employees you will feel the tension. The worse part is U-Haul is the only option in Toronto for cargo vans and trailers. So they will change nothing.

TOM I. 
Clasificación:
4.0

El cliente no dejó un comentario.

COULIBALY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tizie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

abduhl J. 
Clasificación:
5.0

Very accommodating l, I needed the trailer for one more day and they were able to help me through the phone. ¡Gracias!

Javier F. 
Clasificación:
3.0

Online pick up should not depend on location opening. Arrived at 8:30 but had to wait till location opened to get my keys even though I chose 24/7 online pick up.

Sergiu B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yang C. 
Clasificación:
1.0

The customer service it's very bad. They called me three times because the employee lost the keys of the car. I already put $20 gas on the car for 20 kilometres that I did and when I received the bill after dropping of the car notice that they charged me $50 gas plus $30 delivery gas fee for only 20 kilometres that I did with that car. I don't recommend this place

EDMIR S. 
Clasificación:
4.0

I appreciate Tariq A for leaving the vehicle he was cleaning, to assist me, after running late, my debit card was stuck in machine by the gas pump station close by, and missed the 5:00 PM office front door, that was already closed; he went inside the employee entrance, got contract, checjed vehicle with me, then asked me to get my things out, and he said he could closed the contract if paying by credit card, which he did. Thanks Tariq. 🙏🏽

ROBERT N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALLAN L. 
Clasificación:
5.0

They were excelent and really friendly and helpfull

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Longjun Y. 
Clasificación:
2.0

Had to walk around complex just under 10 min to find truck. Was charged an extra $70 for gas when it was returned with $40 added and needle where I recieved it. Have not heard from anyone regarding the dispute submitted

LEO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AZIZ K. 
Clasificación:
5.0

Everything was perfect. Great Service. Thank you Uhaul Team. David

David H. 
Clasificación:
5.0

I hope in the future, which size car I will order and which one will be provided to me

YAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kanessa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KISHORE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAZAROS N. 
Clasificación:
3.0

the truck returning procedure was the worst I have ever witnessed at any location.

Akshay T. 
Clasificación:
5.0

I was sent to this location because my original location in Etobicoke didn't have the truck I booked even though it was guaranteed. I found this location to be very well organized and had a large fleet available. The Rep I dealt with was very nice and professional and made sure she explained everything. Overall was happy with the rental even though had to drive all the way to Scarborough. Head office was able to add some free KM to make up for it.

WAQAS A. 
Clasificación:
5.0

It was a great experience and staff was friendly and very helpful from start to finish! I would highly recommend this Uhaul location!

ELIZABETH P. 
Clasificación:
1.0

Staff useless and unfriendly.

Elinor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIX KWAN YEUN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYLKYLE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

Need to drive the vehicle first before renting it out because all day something is raddling back of drive set when driving

BALDEO P. 
Clasificación:
2.0

I Was overcharged. I was charged for "After hours service fee" but, as you can see on the receipt, I went there in the routine opening hours. Why was I charged extra?

BAZIL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRINGTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELF A. 
Clasificación:
1.0

They gave us keys for wrong equipment, then never refund money for the gas we put in the equipement we didnt even suppose to get , please look into this case

DIPALEEYOGESHKUM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ullar V. 
Clasificación:
1.0

Counter clerk was beyond rude, was unprofessional and almost abusive. Should be fired!

David T. 
Clasificación:
1.0

I was robbed , i stayed within the confines of the contract and was over charged despite following all the necessary steps to return my equipment . I will never use uhaul again and i would never recommend anyone to use them . I want my money back

DEVIN G. 
Clasificación:
5.0

Check in and out were very quick and efficient.

Jessica V. 
Clasificación:
5.0

Very helpful personnel. They helped me with backing into a spot and they unhitched the trailer from my truck too.

Mircea A. 
Clasificación:
5.0

Thank you, was hitched up and gone in 30 mins, drop off was quick and easy. Eric was very helpful.

KYLE N. 
Clasificación:
2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL H.  |  Overall Experience 
Clasificación:
1.0

My entire experience from reservation to pick up was absolutely brutal! I reserved a 20' truck with tow dolly 3 weeks prior to need. First call back, I am told that there were NO - 20' trucks in my entire area. The representative was curt and offered no alternatives but a smaller truck. A week before I needed the equipment, I checked my reservation and saw that the wrong date, quickly remedied. I then received a second call advising me on rental date that I needed to pick up tow dolly at a different location (same representative as call 1) again curt etc. Finally able to speak to different representative, I was able to pick up all equipment at the Scarborough location, arranged for pick and was given some extra mileage (thank you). I get to location and they had to scramble to locate one - my wait time almost 2 hours! Atrocious customer service through your customer call centre! Totally unprofessional! I will never ever use U-Haul again and will not recommend your company to anyone!

JENNIFER M. 
Clasificación:
3.0

Plz tell people they have to drop off at a specific location, I was told at a different location I could drop off equipment anywhere.

BRENT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARZAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Akash A. 
Clasificación:
1.0

Not accurate fuel measurements. It caused waste of time to get back money charged as fuel charge.

JAY MAHESHBHAI P. 
Clasificación:
5.0

Guy who received van was excellent!

Howard F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARASH L. 
Clasificación:
5.0

The U-Haul team at the Warden location that included Sherri, Sarah, Sam and installation expert Tariq made the trailer hitch purchase and installation a pleasant experience. From the ease of arranging a time to suit my schedule to an informative explanation and efficient processing what was being purchased, to the personal care all the way through. All at a great price.

anthony B. 
Clasificación:
5.0

thanks team

Mara M. 
Clasificación:
3.0

very slow service

Jozef K. 
Clasificación:
5.0

It would be good if appliance dolly booked online, was available at the location.

Pragadeesh R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MURRAYM G. 
Clasificación:
5.0

everything is fine and organized

MIKLOS K. 
Clasificación:
4.0

Gas tank should be full at the time of pick up and customer should return with full tank

MUHAMMAD R. 
Clasificación:
5.0

The service I received when I arrived was great; the customer rep was knowledgable and helped me check out my rental vehicle. I returned the vehicle within the rental time window, but it was after hours. The web platform to input mileage and fuel information was TERRIBLE. I tried at least 6 times to upload the photo of the dash and kept getting an error message. I contacted UHAUL via phone and waited over 60 minutes but still never spoke to someone. The next morning I received my final invoice for the rental and was quite upset to see a $20 "after hour service fee" added to my bill. 1. I was never told about this fee by the customer service rep, nor did it appear clearly on any of the things I read online or in person; and 2. WHAT SERVICE did I receive after hours that would require me paying a fee!? There was no one on site to help me with the poorly designed web platform and no one for me to call. I received no service and paid a fee; it makes no sense. I will not be renting a vehicle from UHAUL again and will not be recommending it to friends or family.

Catherine R. 
Clasificación:
1.0

Condition of truck was pathetic. Transmission and gearbox problems. Brakes were not working well. There were no proper seat belts for safety.

loverpreet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SESAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAOBEI S. 
Clasificación:
5.0

kudos to the counter staff and also the crew outside helping me with the trailer hook up and return. freindly staff and very professional.

JOSEPH C. 
Clasificación:
3.0

Better trained staff tire pressures on trailer tires when picked up were dangerously low (less than 20 psi)

RICHARD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agnes A. 
Clasificación:
3.0

I rather deal with Aurora or Newmarket located instead.

ARMEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sahil Janubhai M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEINAN Z. 
Clasificación:
2.0

Not require customers to upload and reserve online if check in is required in person.

BRADLEYWS H. 
Clasificación:
3.0

The mileage of the cargo van that I was given was in miles, yet, the contract indicated in miles. I had no time to convert the figure so couldn't verify. Also, this new system of returning online is not something I'd like to do as it's time consuming for me. That's the job of an agent, not the renters

SYLVIE Y. 
Clasificación:
3.0

The 26 foot truck I reserved was not there. Previous people did not return it and I had to take a smaller truck. I would have appreciated a phone call with options to get one at another location.

DAVIDANTHONY DAN A. 
Clasificación:
2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
1.0

When I went to rent the trailer I asked for 11 PM drop off and they put it for 11 AM by accident. This ended up with someone from U-Haul calling me an hour into my rental time asking why the trailer was not returned. Secondly, The lady gave me the wrong trailer without a ramp. How am I supposed to load a motorcycle without a ramp… The good part is when I was returning the trailer, The two guys that unhooked my trailer was very nice. They get 10 stars.

DARRENTAI CHIU F. 
Clasificación:
4.0

Improve picking up and drop off time in the yard. Do work more efficiently in the yard. Too many vehicle waiting in return what making area crowded.

JOZEF K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDAL O. 
Clasificación:
4.0

Customer service was quite good. One fellow wasn't the moat helpful, but dealt with the ladies and my experience was very satisfactory.

STEVENJ B. 
Clasificación:
4.0

This my home U-Haul rental ,love the place and the people,.

Charbel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASE A. 
Clasificación:
3.0

I was overcharged with fuel fill up, I rented a pickup truck and my trip was 18km, they charged me for 8 litres gas re-fill. IMPOSSIBLE!

SAMIR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GNANACHANDRAN R. 
Clasificación:
5.0

No comment at this time. Thank you

ROSALIND T.  |  Overall Experience 
Clasificación:
1.0

I was wrongly charged 50$ for fuel whereas I refueled the truck myself. This is clear cheating

sameer C. 
Clasificación:
5.0

The air conditioner and radio didn't work.

Sandra M. 
Clasificación:
4.0

Long time waiting other wise all is well

Salam A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NESTOR TIRADO G.  |  Overall Experience 
Clasificación:
2.0

I do not recommend this facility.

Steffan M.  |  Overall Experience 
Clasificación:
2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Ron T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

kunjal s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ksenija P.  |  Overall Experience 
Clasificación:
1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Azim K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AWALE D.  |  Overall Experience 
Clasificación:
5.0

Good staff, good location

jason y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
3.0

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Tammy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne l.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

THRISHA F.  |  Overall Experience 
Clasificación:
5.0

Too expensive

adam d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MAUREEN C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma V.  |  Overall Experience 
Clasificación:
5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara S.  |  Overall Experience 
Clasificación:
1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amit K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amit K.  |  Overall Experience 
Clasificación:
1.0

Within months being there the price raised and it’s a pandemic people not working

kelroy a.  |  Overall Experience 
Clasificación:
5.0

Gracias

KENNETH ROLANDSA R.  |  Overall Experience 
Clasificación:
5.0

Madhavi was a pleasure to dealt with.

Maliha m.  |  First Impressions 
Clasificación:
5.0

Excellent facility

NICHOLAS T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM S.  |  First Impressions 
Clasificación:
5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  First Impressions 
Clasificación:
5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  First Impressions 
Clasificación:
5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  First Impressions 
Clasificación:
5.0

Moth more to say. It met my expectations

Louis P. | Reservación
No se han enviado comentarios para esta ubicación.

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