Customer Reviews for U-Haul Moving & Storage at Warden Ave

11,577 reviews

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NICHOLASS L. 
Rating:
1.0

Your employees are uneducated unprofessional and fraudulently charge the card. Unbelievable

Navejegan N. 
Rating:
5.0

I would say nothing very friemdly staff.

DANNYJ L. 
Rating:
1.0

I can tell you This is my number 6478789664

SYEDAMIR U. 
Rating:
5.0

Customer did not leave a comment.

FRANCISJOHN C. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
4.0

Equipment very clean ! 1 of the boards along the passenger side of the truck was missing fasteners about 4 and 1 screw still in the wood but could not screw it back into place. 26 foot truck 🚚 is good truck . My third time this year renting it. Or driving for someone.

BASTIAN V. 
Rating:
5.0

Customer did not leave a comment.

BAO F. 
Rating:
5.0

When I picked up, it seemed like a lot of people had not done an on-line reservation because their time at "check in" was 2-3 times longer than mine. Not sure how to fix this except maybe for an online reservations line. The persons who helped me at pickup and drop off were both very friendly.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Hijun Y. 
Rating:
4.0

Customer did not leave a comment.

MELVIA A.  |  Overall Experience 
Rating:
4.0

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Viviane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akash B. 
Rating:
1.0

Check-in experience was perfect, no hiccups or issues and the representative was very cheerful. Check-out/Drop off experience was the worst! - the website/app stayed on Error while dropping the vehicle and was unable to process my return tasks. My movers forgot 04 moving blankets as I missed checking the rear part of the Truck and it was completely dark & cold, which were neatly folded after the unload and to my surprise I was charged a $25 cleaning fee + taxes just to remove this out from the truck. Never ever using or recommending this location to anyone. Such a Scam!

PRASHANT VISHAL B. 
Rating:
5.0

Customer did not leave a comment.

COMES JARDEL A. 
Rating:
4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

angele d.  |  Overall Experience 
Rating:
5.0

I keep going back to this location.

LISA V. 
Rating:
5.0

Customer did not leave a comment.

SHELLEYMACLEOD J. 
Rating:
1.0

the staff member was training and check in had lots of errors and took a long time, she constantly had to ask someone else for help. you should have someone shadowing her for better customer experience. also i filled up more gas then i left, and it took 20 minutes to get this fixed and get a $10.50 refund.....

todd T. 
Rating:
5.0

You're doing well! Thank you!

IRFA D. 
Rating:
4.0

Yes

SUGANTHAN P. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

STEEN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILFREDOC S. 
Rating:
5.0

Everyone was very helpful and supportive. The truck drives great. I would highly recommend this uhaul for any needs.

JANET A. 
Rating:
3.0

It was an ordeal me and my wife has experienced for the first time in the early morning of Nov. 30th. After we pulled in to the gas station at around 3:30 a.m., to fill up on our way to Whitby, the truck would not start. It was cold and I probably tried to start it for over 30 times till my fingers got sored. We waited for another vehicle to pull in to request to boost the truck, and that did not happen till 1 hr. later. Luckily the good samaritan helped us and we were so relieved as it was really cold. I will never forget this ordeal. I remember, when I picked up the car, it did not start and tried it several times, I went back to the counter to notify the attendant, however she was already with another client. Another associate helped me start, she did, and she said it's a hard start, she even described to me how it hurt her fingers. Obviously the truck has battery issue, but they let me drive anyways. Please have the truck or all your trucks checked their batteries to avoid the same experience happening to the next client. Although this happened, I will still continue renting equipments from U Haul. Hopefully next time I do, it will be a good experience.

RODELCANLAS D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

The fast check in is a great help in saving time. But it would go smoother if there were two people behind the counter at 8 am in the morning!

IANM M. 
Rating:
5.0

Customer did not leave a comment.

SIVANESAN K. 
Rating:
5.0

Customer did not leave a comment.

Wenbin H. 
Rating:
3.0

My reservation pick up was changed 10km away. No car, you paid $20 toward a $30 uber. No dollies. it was a one way reservation made 60 days in advance. If I did not call 5 or 6 times I would not have had a truck. Truck was not clean 80k miles, wheel balance issues, poor steering, worn our truck. Gave me extra miles thank you. Date changed to add a day but was changed back. Gave ne an extra day thank you. All in, this was a very time consuming rental on my part. Not easy. Not what I expected lots of little problems. Will not rent again. Will find another vendor even if the quoted price is higher

Peter S. 
Rating:
2.0

Have trucks maintained. This truck was not in good running order. Also the price was outrageously high for rental.

Shane R. 
Rating:
5.0

Happy and satisfied costumer here.

JO DEXTERCABUCAN A. 
Rating:
2.0

I tried to use the self check-out for the truck that I had reserved online. The picture of the lockbox that was shown looked like it was behind a truck but the actual lockbox was on a wall. The code I was given for the lockbox was not even the correct code. I was freezing outside trying to figure out how to get my car and calling your tech support who tried their best but eventually told me to wait until 7 a.m. when the site opened up. When I went in and told them the code was not working, I was told to try a different code which did not work either. The employee there tried both the codes and he could not get the lockbox opened either. Eventually they gave me a spare key, rechecked me in and gave me a different vehicle. This was my first time trying the self-checkout option and it was horrible experience. Not sure if the issue is only at this site or all U-Haul sites. The check-in was simple and easy. I dropped the car with the key in it and left the premises.

Arneeb E. 
Rating:
1.0

I asked an employee who was sitting in a pick up truck to move to I can back up and he ignored me. I Opened his passenger door to ask him and in his Jamaican language, he told me to go away. Disgusting and so unprofessional.

Randi R. 
Rating:
3.0

Male front desk staff couldn't be bothered to help me. Female at least were a little friendly.

LEIF E. 
Rating:
5.0

Great service from the Warden location. Keep it up!

MARK B. 
Rating:
5.0

Everything went smoothly. Staff were efficient and friendly.

Ted N. 
Rating:
5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

RONIEAGSALUD M.  |  First Impressions 
Rating:
2.0

I booked my u-haul from a different location which guaranteed the truck. However, after reaching there the guy said he did not have any. This wasted my time and increased my per kilo charge now, as I had to pick up a truck which was 8.5km away from my place. I need a refund as I did not get the truck at the first place and I had to hassle to a new place to get it. Thank you, Kunal

TUSHAR G. 
Rating:
4.0

For Open Trailers, make sure the customer knows whether the trailer has a Ramp Tailgate or not. I was given a trailer with a ramp tailgate that stuck up above the back of the trailer, but for my purposes, I needed a trailer with NO ramp tailgate. I had to go back in and get another trailer assigned to me. Explaining the coding on trailers to customers, would help.

LINDAJ C. 
Rating:
3.0

We were not given notice there would be after hours charge of $20

WINSTONCARBONELL C. 
Rating:
5.0

No comment

RICHARD M. 
Rating:
5.0

Clean snow from vehicles before lending them to costumers

Arin M. 
Rating:
4.0

Customer did not leave a comment.

TENG L. 
Rating:
3.0

Where is my deposit refund????

MATTHEWDAVID M. 
Rating:
2.0

Charged for gas i didn't used, reservation cancelled and rebooked few hours that my original booking without knowing, and they blamed saying it was me who changed it.

Francisco Manuel M. 
Rating:
2.0

Poor choice of truck age for such a long trip. Would have appreciated a newer truck as the one we were given was old and tired. A real rough ride.

John M. 
Rating:
3.0

I did an app pick up at 7:30 am from 2246 Birchmount Road when I got there the app said the store opens at 9 am and you cannot do an app pickup. I had to call the 1 800 number to change to another location. i lost over 1.5 hours and had to pay extra for the reserved elevator. Even when i got to the Warden location I had to go thru the whole process again (the operator had said all info was transferred). What if I had walked to pick up the van ? Why do you allow for app pick up when there isn't one at a specific location. I will never trust the app pick up anymore.

Aniz N. 
Rating:
5.0

Customer did not leave a comment.

Khajik P. 
Rating:
5.0

Customer did not leave a comment.

ALFREDOALEXANDER E. 
Rating:
1.0

The associates need to learn how to talk with customers.

THEEPAN V. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Ajith R. 
Rating:
5.0

Customer did not leave a comment.

FofoMoise M. 
Rating:
5.0

Very friendly group of people! I will be coming back very soon to rent again .

BASTIAN V. 
Rating:
5.0

Customer did not leave a comment.

CSABA S. 
Rating:
3.0

Higher pay for the employees may promote more professionalism

Brendan F. 
Rating:
4.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

KAI Y. 
Rating:
5.0

Customer did not leave a comment.

JEROMED T. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY D. 
Rating:
5.0

Customer did not leave a comment.

SHOUZHENG D. 
Rating:
3.0

Customer did not leave a comment.

MOHAMED-FAHIM M. 
Rating:
5.0

Customer did not leave a comment.

Navithan B. 
Rating:
5.0

Make suggestions for the right uhaul equipment for the job you need it for. otherwise excellent

Ralph B. 
Rating:
5.0

The on-site staff were very helpful, they went out of their way to fill the windshield fluid and even request me to take another vehicle when the windshield fluid didn't come out - while they were busy cleaning other cars. Thank you lady with the glasses!!!

STEPHANE M. 
Rating:
4.0

Taking a photo of my drivers license was a new experience, the overhead lighting made it difficult to achieve because of the reflection of the fluorescence lights. Other than that good service.

BRYANJ M. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
5.0

It's absolutely wonderful experience! I love this location & “its” people! Monica, you are the best! Thanks.

IGOR B. 
Rating:
4.0

Customer did not leave a comment.

william g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WEINAN Z. 
Rating:
5.0

People were nice and helpful easy in and out

GORDONT B. 
Rating:
4.0

Customer did not leave a comment.

Felipe M. 
Rating:
3.0

The pick up part and equipment is fine… the actual rental experience is weak…. Between the staff and how it's executed inside … ugh

LYNN G. 
Rating:
4.0

I was charged a gad surcharge of 14.01.yet I drove 43 klm.i put 10.00 in gas so I should be reimbursed. When I began my trip I noticed that the amount of fuel in van was not what was posted on my receipt. I honestly put correct amount of gas in vehicle. I should be refunded your gas surcharge

EDWARDRUSSELL F. 
Rating:
3.0

u guys charged me $30 fill up fee and then 23 L of gas.. Took the truck with 1/4 tank and returned it with a little less.. ( did around 20kms ) ... the $30fee i kind of understand but 23 L of gas is a total rip off.. will be going to your competitor in future...

JOHNWILLIAM H. 
Rating:
5.0

Great thanks for the expedient, courteous, and friendly service! this is how to do it to get a very happy customer!

Eva M. 
Rating:
5.0

Customer did not leave a comment.

ROBINMARCO VIORG P. 
Rating:
4.0

Returning the vehicle through the app was problem, had to go in the office. Charged fuel surcharge although I returned the vehicle with same level of fuel in the tank.

Emir T. 
Rating:
3.0

More maintenance!

JOZSEF T. 
Rating:
5.0

Customer did not leave a comment.

EDWARDRUSSELL F. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
1.0

The reps are too slow and it takes around 2 hours to get a rental from this location.. Would never visit this location.

ZUBAIR M. 
Rating:
4.0

Great customer service, but they need more associates to lessen lineup wait times: please hire more people! Thanks!

KIRK M. 
Rating:
3.0

The experience overall is subpar. The location is ok the web experience is lousy. The hidden costs of renting are only coming up at the store. Charging for milage then requesting also fuel top up to pickup volume is actually double charge. In April it was cheaper to rent from Uhaul than Home Depot. I think now it's different. Then there are useless questions to be asked. If DL existing in Custer profile, why do you need to upload for every rental? Should be enough to be seen by clerk. You also don't need emergency contact info from the customer. The van had windows so dirty with soot and grime cooked in the glass that the glare produced was becoming dangerous. I reported that when I returned the vehicle. uhaul shouldn't have to get such feedback from customers. Employees should be educated to check things like that. Lousy experience.

ILIEOVIDIU M. 
Rating:
1.0

The dolly I have asked wasn't inside the van. I also wasn't aware that I should have to share 2 contacts that were called at the time I was picking the van (4:30 AM!!!). Workers were on bad mood and I couldn't discuss about the dolly not present to get my money back from it. The van consumed an absurd amount of, it was also very unstable at the road and the steering wheel wasn't aligned straight.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

WASSIM S. 
Rating:
3.0

Customer did not leave a comment.

SAEED A. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
1.0

I booked a 26ft truck 8 weeks before my move at 9am for a pick up. I got there for 9 am o November 15 to be told my truck had been cancelled because I wasn't there for 7 am. I'm not stupid. I booked the truck from 9 because I have the elevator at 10. I booked it 8 weeks in advance and they still fucked me. I had to cause a damn scene just to get my van.. There's 2 days you don't fuck with a guy. On his wedding day. And when he's moving. Keep your damn booking straight because the lady before me was in tears and I wasn't gonna let that happen to me..

ALEXANDERJ M. 
Rating:
5.0

Customer did not leave a comment.

PRADEEP J. 
Rating:
5.0

Customer did not leave a comment.

ROYA B. 
Rating:
4.0

Customer did not leave a comment.

BIPIN B. 
Rating:
5.0

I had booked a Uhaul in Ajax, on the same day when I went to get the truck they had given it away. My son called the Warden location and they were wonderful. They found a truck, but my move was delayed a day extra, because of the Ajax location not providing the truck. Moving is stressful as is. Still upset with the ajax location on Anderson St. I should be reimbursed for having to pay an extra day.

MERI R. 
Rating:
4.0

Customer did not leave a comment.

Doodnauth S. 
Rating:
5.0

The person who processed our pick up, Joey, was such a pleasant person. He went over & above in answering my questions & was so courteous & efficient. Excellent customer relations. Thank you.

Y-SAMUEL Y. 
Rating:
5.0

Customer did not leave a comment.

MELISSAANN L. 
Rating:
3.0

Despite having a contract and prepaying for the vehicle, I was told I had to make additional payments. It took an hour and a half of my time to sort this out with head office. The vehicle felt like a death trap. I will never book with uhaul again.

Gerald T. 
Rating:
5.0

great service

VAHAN M. 
Rating:
5.0

Only thing is have one more att person who can check you in and or out.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
5.0

Customer did not leave a comment.

SHAHBAZ M. 
Rating:
4.0

So far I have a good experience.

MARC NEILDE CAST A. 
Rating:
4.0

Customer did not leave a comment.

GERARDV F S. 
Rating:
5.0

Customer did not leave a comment.

Melanie T.  |  Overall Experience 
Rating:
3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Nancy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guang Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aldens m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COULIBALY A.  |  Overall Experience 
Rating:
2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL H.  |  Overall Experience 
Rating:
2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan L.  |  Overall Experience 
Rating:
5.0

No comment at this time. Thank you

ROSALIND T.  |  Overall Experience 
Rating:
3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TOM S.  |  First Impressions 
Rating:
5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  First Impressions 
Rating:
5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  First Impressions 
Rating:
5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  First Impressions 
Rating:
5.0

Moth more to say. It met my expectations

Louis P.  |  Reservation 
No reviews have been submitted for this location.

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