Comentarios del cliente para U-Haul Moving & Storage at Warden Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Warden Ave

Grado total:

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Thomas L. en

Grado:

I was concerned after reading previous reviews, however had no issues at all. It was quick and simple.

jia S. en

Grado:

El cliente no dejó un comentario.

Amber E. en

Grado:

El cliente no dejó un comentario.

AHPIN K. en

Grado:

A little bit too expensive if you rent longer than a month.

Sirak G. en

Grado:

El cliente no dejó un comentario.

Godwin S. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

Truck was not made available to us at location selected. We were then sent to a far away location in Scarborough which did not have the dollies we needed. About an hour in they magically found one. We spent almost three hours just trying to get the truck. We missed our elevator time in the building and had to drive the truck through rush hour twice that day just to receive the truck we ordered weeks before. We angered the building because we missed our slot because of you disorganized fools. I will never EVER rent from U-Haul again. You have permanently lost customers from this experience. Very expensive service and poor quality at that. Get fucked.

EFTHIMIOS P. en

Grado:

Give me a credit

Margareta U. en

Grado:

El cliente no dejó un comentario.

Benjamin H. en

Grado:

They need more staff at peak times for both serving customers wishing to pick up a rental and returning rentals. Waiting time can easily be 30 mins+

Hassan S. en

Grado:

Good and fast service

Eskanvar S. en

Grado:

El cliente no dejó un comentario.

JAYWANT S. en

Grado:

Need to PUBLICIZE your new procedures where one basically needs your app on their phone to properly pre-register online and to check in in back the return. My email trail with “service” can provide more details. Thanks

Napoleon A. en

Grado:

El cliente no dejó un comentario.

Reginald H. en

Grado:

It would nice to pick up the rental with a full tank of gas. Much easier to return with a full tank.

Bryan L. en

Grado:

Resolved billing issue quickly and to my satisfaction. No issues to report.

Cyril C. en

Grado:

I was a little concerned about the battery. It hesitated a little too often each time i went to start it not a real complaint but it was a little concerning

Michael T. en

Grado:

El cliente no dejó un comentario.

Paul B. en

Grado:

the brake/signal lights had to be fixed before I left and staff didnt know until we were testing them with my truck, so delayed my departure. The night time running lights never worked...pure luck that i didnt need to drive at night since I had a 2 day rental. Poorly maintained 4 X 8 TRAILER!

Marcin K. en

Grado:

El cliente no dejó un comentario.

Jorge O. en

Grado:

Your registration and pick up procedure could be dramatically enhanced and streamlined.

Sameer H. en

Grado:

I reserved a furniture dolly with the truck a month before the date. On the day of pick up, they said the furniture dollies are first come first serve basis. Why would you take reservation then? It made my move difficult. Will not refer to a friend or family.

jim C. en

Grado:

Offer assistance to folks connecting trailers. Your trailers are different to install then most.

DILIP M. en

Grado:

The office was understaffed and the employees working had a laid back attitude.

ALI A. en

Grado:

very rude staff expect the guy who checked me out.

dalton J. en

Grado:

Following an unsuccessful effort to rent a cargo van that sits in the parking lot at 483 Kennedy Rd. in Scarborough (very frustrating 45 minutes), it was a relief to go to the Warden location and be taken care of in a professional manner within 10 minutes. I continue to be impressed with the service at the 1555 Warden Ave. location.

corey B. en

Grado:

Your online vehicle return service was terrible. The application did not work. Consequently, I was on the phone for 1 hour at 1am this morning. Not impressed.

Margareta U. en

Grado:

El cliente no dejó un comentario.

Shirley C. en

Grado:

El cliente no dejó un comentario.

adam T. en

Grado:

Inaccurate quote for hitch install. Price ended up being double the online quote.

David-Alan L. en

Grado:

El cliente no dejó un comentario.

tafiqul I. en

Grado:

Trailer was very dirty.

tafiqul I. en

Grado:

Customer representatives was nonprofessional rude & aggressive also Truck was dirty.

MICHAEL G. en

Grado:

Please email me my invoice......Thank You

sinisa F. en

Grado:

Great service

David P. en

Grado:

This. Is. Not. Where. I Booked. It's a solid hour away from where I booked, and I got no notice that I had to go here.

Son D. en

Grado:

it take too long to get the order done

mona A. en

Grado:

El cliente no dejó un comentario.

Raymond S. en

Grado:

Layne has good customer service skills. Very friendly and helpful.

andrew E. en

Grado:

Very clean but too expensive

Maggie C. en

Grado:

Horrible service.

richard m. en

Grado:

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

melanie t. en

Grado:

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Lilik C. en

Grado:

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Tony w. en

Grado:

Great staff, flexible with requests

Michael C. en

Grado:

Ok good staff very busy location

virgilio r. en

Grado:

Thumbs down, every staffer I dealt with are arrogant...

Steven G. en

Grado:

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

COURTENAY J H. en

Grado:

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Scarlett K. en

Grado:

Excellent customer service. Everyone was cheerful and very attentive to our needs.

natasha l. en

Grado:

Great service

Stelian G. en

Grado:

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

KAVITA K. en

Grado:

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

jacqueline c. en

Grado:

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Marlene B. en

Grado:

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Maria I. en

Grado:

Everything happened very quick, amazing service.

samir a. en

Grado:

👌👌👍👍

Catherine R. en

Grado:

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

JOYCE P. en

Grado:

The young woman was very helpful and courteous

Marlene B. en

Grado:

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Tenille T. en

Grado:

The lady was very helpful and efficient.

Michelle W. en

Grado:

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Brian G. en

Grado:

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

James H. en

Grado:

very popular place, i had a good experience but patience is required.

MICHAEL M. en

Grado:

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Grace A. en

Grado:

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Mitchell C. en

Grado:

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

QUINTON H. en

Grado:

Great service from the very beginning to the end.

Markessie M. en

Grado:

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

denis b. en

Grado:

Very happy to do business with you; look forward to future business.

Sylvia S. en

Grado:

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Louis P. en

Grado:

Moth more to say. It met my expectations

Desiree L. en

Grado:

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

deon s. en

Grado:

Mice got in my unit and ate stuff

Derek E. en

Grado:

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rachit B. en

Grado:

No complaints

Aleksis P. en

Grado:

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Ayan H. en

Grado:

.

Christine P. en

Grado:

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

ROBIN RAMSAY M. en

Grado:

Computers / system very slow

Lambert B. en

Grado:

Checking out was very poor had to wait too long for checking out.

Volodymyr P. en

Grado:

Rrrrrrrr

shahin t. en

Grado:

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

shahin t. en

Grado:

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

deshaunie a. en

Grado:

Thank you.

JEEHWAN O. en

Grado:

Good