Customer Reviews for U-Haul Moving & Storage at Warden Ave

12,821 comentarios

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fast service and friendly staff.

Zoltan F. 
Clasificación:
3.0

Check-in takes way too long. I end up just leaving the vehicle there with the keys in.

RONALD O. 
Clasificación:
2.0

It is not Deaf-Friendly accessible, so when I tried to talk to the customer service. I was not sure where could i drop off the uhaul. She was frozen and don't know how to communicate with me. She should write the paper and pen instead of stand and tried to talk orally. Why oral? I am not Hard of Hearing person. They are depended on my friend who is hearing, because it is easy to communicate. I feel insulted that they cannot communicate with me.

Mathew K. 
Clasificación:
1.0

I returned the vehicle but kept getting phone calls from the store to return the car then when I called them they put me on hold for hours so I had to go to store to sort it out and still have not received fee that U-Haul for no reason charge to my credit card

Arash L. 
Clasificación:
4.0

The team at uhaul were very flexible and understanding to our situation. They provided the service adjustment requested without issue and made our move a little less stressful!

Farida H. 
Clasificación:
5.0

Nothing . The young lady dealing with me at the front desk allthough being pulled in 3 directions has great composure and a very pleasant personality. (Sherri Holder ).

Tom M. 
Clasificación:
3.0

make sure there is a dolly

micheal D. 
Clasificación:
2.0

The van reeked of cigarette smoke, was almost unbearable but had to keep driving it due to time constraints. My first bad experience with van rental.

O'BRIANKIRK-PATR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDOLPH FITZGERA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hao J. 
Clasificación:
5.0

Very happy with Warden location. Staff were very courteous and very helpful. Paul installed new hitch and he was very knowledgeable and did a great job. Highly recommend this location.

Teresa C. 
Clasificación:
4.0

I was incorrectly charged for a piece of equipment that I did not ask for but was already in the truck. I did not see it until I arrived at the place where I was moving from. I have asked for that charge to be reversed but have not heard back.

eduardo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hao S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kico C. 
Clasificación:
5.0

Paul was very helpful and professional. He was highly competent and extremely helpful in securing the correct parts and installing them with great transparency and care that exceeded my expectations.

Drew S. 
Clasificación:
5.0

Friendly and professional staff.

MAli S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

When I returned my rental, I was quickly met by Eric. He promptly checked the vehicle and had me on my way within 5 mins. Eric was very energetic and knowledgeable !!

Shawn K. 
Clasificación:
2.0

"(((PROPERLY)))" !! Check over your "((RETURNED))" vehicles before you re-rent. I RENTED SEVERAL TRUCKS & TRAILERS OVER THE PAST 5 MONTHS ALL THE TRUCKS EXCEPT FOR ONE HAD,HOLES & LEAKY ROOF THAT DAMAGE MY CONTENTS. MECHANICAL PROBLEMS Eg: Front end sways when braking on the highway, Check engine light on flashing, loose rotten exhaust, excessive exhaust fumes in cab, had to drive with windows down.!! Your van body's are truly easy & convenient for loading & unloading, especially if your a sole mover.

Ray L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harsh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gus P. 
Clasificación:
1.0

lots of confusion created while i went to a location to pick my truck then they send me to different location and when i asked for refund or compliment they said they cant really help me about that i spend almost 50 dollars on uber due to inconvience.

Gurpreet S. 
Clasificación:
2.0

First person at the reception was not pleasant to work with at all - arrogant. Second person was nice to work with. The vehicle had the engine light on through the entire drive

Rupam T. 
Clasificación:
5.0

Great staff and quick service. Everything was very smooth with this location. I'll come back to use the services here again for sure. My only issue is that I could not verify the equipments I had rented out no matter how hard I tried online. I am really hoping to not get charged the $20 for “convenience fee”.

Omid R. 
Clasificación:
1.0

The staff was very bad, they were just wasting our time, telling us to go find the u haul here and there, it was so cold outside and then while returning they were telling me to go find a guy to return the key. it took me 2 hours at u haul and total 2 hours for moving.

ANKIT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
5.0

Everyone I dealt with was quite courteous and professional.

Shan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dasendran S. 
Clasificación:
1.0

It was a horrible experience using U-hal for the first time, we had to go to 3 different locations even after the reservation was confirmed, I had to spend 60$ extra for uber, moreover the customer care representative was too rude and was shouting and laughing at us as we are struggling to move around in rain, I was offered 50 $ reimbursement initially and now they are denying it, I won't recommend U-Hal to anyone at all.

SANDEEP D. 
Clasificación:
5.0

The 26' truck's mirrors and interior windows where dirty I had to pull over and clean them to drive safely once the sun was out.

Randy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
4.0

El cliente no dejó un comentario.

OUMARUSAMBA O. 
Clasificación:
3.0

Steering alignment of the vehicle is off. I've rented 3 different vehicles from this location in the last 3 months and two vehicles had this issue.

James L. 
Clasificación:
5.0

all great

GUEORGUI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalpesh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

The staff at this location are great. I'm a repeat customer and I will continue to use this location.

Joel B. 
Clasificación:
5.0

Customer service was excellent as soon as I stepped in the front door to when I went to the yard to pick up my trailer and upon return, great place

S-John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

Pick up location was switched on us the day before which was a bit of a challenge but it worked out.

Robert B. 
Clasificación:
5.0

Excellent customer service!

JUDAH M. 
Clasificación:
5.0

This was the fastest uhaul I've ever been to

VINCENT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JHENNY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis A. 
Clasificación:
5.0

Truck wasn't clean and cab was full of snow.

PREXIDES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed D. 
Clasificación:
1.0

I rent a 20 foot truck and they charge me a number of non sense Mailage I did travel 60 kilometres and they changed me 2900 kilometres I complained and they said that's what it is I am really upset about it I never go back to uhall agin

Naser P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

Customer service was very friendly and helpful.

Neville T. 
Clasificación:
1.0

Be careful. They charge more .

Zubeyir B. 
Clasificación:
5.0

Kind and polite people. Couldn't have asked for anyone better. Understood my situation and helped me out.

Nitin T. 
Clasificación:
5.0

Requesting for emergency contact is ridiculous, the lady almost don't want to rent me the unit because of this. What if I am a person with no friends or relatives ?

Raymond C. 
Clasificación:
5.0

Everything good Staff very helpful.

Edward C. 
Clasificación:
5.0

Unfortunately we were unable to use the truck for what we rented it for as the weather turned really nasty and the driving was treacherous we turned around and brought the truck back without picking up the piece of furniture we had rented the truck for in the first place. Waste of time and money on our part.

Roy D. 
Clasificación:
4.0

Staff was excellent,forgot to send me a receipted by email at georgio31@rogers.com.

george S. 
Clasificación:
5.0

Gracias

romeo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irving F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masoud K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S D. 
Clasificación:
1.0

I left my Uhaul rental with the check out person and she said I'm good to leave since I paid by credit card. Upon arriving at home I received a receipt that stated $25 for a cleaning fee and $16 for gas. How is this possible? I cleaned the truck and drove 20km and filled $10.

Josef O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH D. 
Clasificación:
2.0

The people were very nice and the installer was very good and polite. The problem is the ordering system. I ordered a hitch and was told it would arrive on a certain date. Not only did it not arrive on that day, it also didn't arrive on subsequent dates that were set. You need a better system to 1) track where the hitches are and 2) notify clients when their hitch isn't ready so they don't waste time and money. I spent $20 on uber when I didn't need to.

Norm N. 
Clasificación:
5.0

I haven't used Uhaul in years. I was reluctant to do so this time due to past experiences but I ran out of options. I was taken back by their professionalism, courtesy, and clear knowledge of the business. And when I brought my truck rental back, the gentleman I spoke to in the yard went out of his way to take care of me. Navigating for me the after hours on line return information I needed to fill out to complete the rental. Next time I rent, Uhaul will be my first call. No one else in the business gives this kind of service that I know of and I will be sure to let my friends and family know. This almost sounds like a fake customer comment experience because it's so good. But it was!

Gaetano P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
4.0

The windshield was really dirty from the inside and i could not see properly. The glare from the headlights made it even worse. I had to take the truck off the highway to clean it. It should be a part of the routine to clean it after every return.

Abdullah A. 
Clasificación:
5.0

Terrific experience, especially the employees helping me drop off the trailer.

Gord F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANVARALI T. 
Clasificación:
5.0

Customer service was great, trailer was hooked up and unhooked by their staff. Very satisfied

Duarte S. 
Clasificación:
5.0

Excellent work

MOHAMED E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

niloy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIBING G. 
Clasificación:
5.0

Excellent job…friendly staffs Like them all!! Keep the good work

MOHAMED E.  |  Overall Experience 
Clasificación:
5.0

great experience, the trailer tacked very well the only thing I would mention is that the ball height above the ground should be noted. I have a higher and lower trailer hitch, I just happened to have the low one on my truck at the time of the rental, and the trailer tongue was riding very low. Still worked out, but I would have preferred the trailer to be level instead of tilted forward. great trailer. The staff were fantastic, very friendly, professional, excellent. I will rent for that location again.

Thomas G. 
Clasificación:
5.0

All good. Thank you

BOZHIDAR D. 
Clasificación:
4.0

Vehicle was very old. Seat not functioning properly. Vehicle needs to be retired.

Bhaveshkumar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

There's no person on the pick up spot explaining how to use the truck. The counter person just said your truck is outside. I need to look for the truck myself and no one show me how to lift the truck door up and close it so when I drove the truck I was horned by a third party truck driver stating that the back door of my truck was still open. I have to stop in a side street and asked someone to help me to close the back door.

lucilla T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IHFAZ H. 
Clasificación:
5.0

The call center (head office) was a disaster. First of all they don't know how to make the right appointment (by date) for customers. It was a mess when trying to book for the installation of the itch. Thanks to Paul from warden, Scarborough. He contacted me and finally settled the appointment. He was very helpful and knowledgeable. He had a good customer service.

Hector O. 
Clasificación:
4.0

Good location

Jignesh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

amadou B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABORNE B. 
Clasificación:
5.0

None personeel was very helpful

kh W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dasendran S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jagan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor L. 
Clasificación:
5.0

I had an excellent experience, superb! Teams are helpful, cheerful and helpful. Services are fast too! Very RELIABLE.! Excellece servicing the community !

noel R. 
Clasificación:
5.0

Very good

Bakri B. 
Clasificación:
5.0

Need to spend more time cleaning up the van

Dennerson H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geir M. 
Clasificación:
5.0

The team spirit is alive and well at this location. Everyone was friendly and polite. The Manager on duty was definitely a real team player.

WILLIAM J. 
Clasificación:
3.0

You need to have all employees especially your cleaning staff who have interaction with customers trained in how to approach and speak to customers. The ladies in the office were great it was the cleaning guy who was rude and rough

ron henderson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDOLPHFITZGERAL G. 
Clasificación:
4.0

The truck was dirty and had alot of damage. The app they provide doesn't allow you to take more than 1 picture of the damages. For a truck that's over 10 feet high yiu are unable to even see the damage. I had to document myself.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liza T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson M. 
Clasificación:
5.0

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R.  |  Overall Experience 
Clasificación:
5.0

Nice to me

pierre morace a.  |  First Impressions 
Clasificación:
1.0

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

NATALIECAMILLASA E.  |  Overall Experience 
Clasificación:
5.0

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Doug W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marie m.  |  Overall Experience 
Clasificación:
4.0

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

LAKHBIR, SINGH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

simpson c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corazon M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MAURICE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEERTHI CHANDRA P.  |  Overall Experience 
Clasificación:
1.0

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

COLEEN B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Corazon M.  |  First Impressions 
Clasificación:
2.0

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

robert f.  |  First Impressions 
Clasificación:
3.0

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

chia-chen c.  |  Overall Experience 
Clasificación:
4.0

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Gracias

Bassam A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIOS K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SANG HEE K.  |  First Impressions 
Clasificación:
3.0

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Andrea C.  |  Overall Experience 
Clasificación:
5.0

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Judith N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dragomir D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FayAnn B.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

MOHAMED E.  |  First Impressions 
Clasificación:
5.0

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Bruce P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter P.  |  Overall Experience 
Clasificación:
4.0

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

WILLIAMJ W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elvira N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVIA O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martina P.  |  Overall Experience 
Clasificación:
2.0

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

MOHAMAND B.  |  Overall Experience 
Clasificación:
5.0

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Christopher T.  |  First Impressions 
Clasificación:
5.0

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Gregory L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVIA A.  |  Overall Experience 
Clasificación:
4.0

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Viviane F.  |  Overall Experience 
Clasificación:
4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

angele d.  |  Overall Experience 
Clasificación:
5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

STEEN F.  |  Overall Experience 
Clasificación:
5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

RONIEAGSALUD M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

william g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie T.  |  Overall Experience 
Clasificación:
3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Nancy D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Guang Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

aldens m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

COULIBALY A.  |  Overall Experience 
Clasificación:
2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL H.  |  Overall Experience 
Clasificación:
2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan L.  |  Overall Experience 
Clasificación:
5.0

No comment at this time. Thank you

ROSALIND T.  |  Overall Experience 
Clasificación:
3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NESTOR TIRADO G.  |  Overall Experience 
Clasificación:
2.0

I do not recommend this facility.

Steffan M.  |  Overall Experience 
Clasificación:
2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Ron T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

kunjal s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ksenija P.  |  Overall Experience 
Clasificación:
1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Azim K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AWALE D.  |  Overall Experience 
Clasificación:
5.0

Good staff, good location

jason y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
3.0

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Tammy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne l.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

THRISHA F.  |  Overall Experience 
Clasificación:
5.0

Too expensive

adam d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MAUREEN C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma V.  |  Overall Experience 
Clasificación:
5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara S.  |  Overall Experience 
Clasificación:
1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amit K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amit K.  |  Overall Experience 
Clasificación:
1.0

Within months being there the price raised and it’s a pandemic people not working

kelroy a.  |  Overall Experience 
Clasificación:
5.0

Gracias

KENNETH ROLANDSA R.  |  Overall Experience 
Clasificación:
5.0

Madhavi was a pleasure to dealt with.

Maliha m.  |  First Impressions 
Clasificación:
5.0

Excellent facility

NICHOLAS T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED JUNAID A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa R.  |  Overall Experience 
Clasificación:
5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Mehboob S.  |  Overall Experience 
Clasificación:
5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dionysios P.  |  Overall Experience 
Clasificación:
5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JEANETTE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline H.  |  Overall Experience 
Clasificación:
5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Jerry S.  |  Overall Experience 
Clasificación:
5.0

very kind and helpful staff Excellent experience

noel d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHALIE R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SriTrinadh J.  |  Overall Experience 
Clasificación:
1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I'll try Discount rentals next time!

David-Alan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SriTrinadh J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kobla S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pranav P.  |  Overall Experience 
Clasificación:
1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The 'gold' lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sire C.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything

babatunde a.  |  Overall Experience 
Clasificación:
5.0

Very happy

Jerry S.  |  First Impressions 
Clasificación:
1.0

I want that unit 511 repaired. I still have tenure over it. I haven't abandoned this unit.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

Thanks.

Heron T.  |  Overall Experience 
Clasificación:
5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

AMIR A.  |  Overall Experience 
Clasificación:
5.0

Very nice people that work there

Maaeez L.  |  First Impressions 
Clasificación:
2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Harold S.  |  Overall Experience 
Clasificación:
5.0

I emptied my unit.

Dionne S.  |  Overall Experience 
Clasificación:
5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Patrick M.  |  Overall Experience 
Clasificación:
5.0

Everything was ok

Luis P.  |  Overall Experience 
Clasificación:
5.0

Nice Staff and Convenient Location~

Raye S.  |  Overall Experience 
Clasificación:
4.0

Layne has good customer service skills. Very friendly and helpful.

Raymond S.  |  Overall Experience 
Clasificación:
5.0

Very clean but too expensive

andrew E.  |  Overall Experience 
Clasificación:
1.0

Horrible service.

Maggie C.  |  Overall Experience 
Clasificación:
3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

richard m.  |  Overall Experience 
Clasificación:
5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

melanie t.  |  Overall Experience 
Clasificación:
1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Lilik C.  |  First Impressions 
Clasificación:
5.0

Great staff, flexible with requests

Tony w.  |  Overall Experience 
Clasificación:
4.0

Ok good staff very busy location

Michael C.  |  Overall Experience 
Clasificación:
2.0

Thumbs down, every staffer I dealt with are arrogant...

virgilio r.  |  Overall Experience 
Clasificación:
5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Steven G.  |  Overall Experience 
Clasificación: