Worst experience ever. We left a sealed box in the truck by mistake and when we went back to ask for it, they claimed they throw everything found on the trucks into the garbage. We checked the dumpster and found some of the items from our box in there, but no box or the rest of the stuff, which added to more than $2K in value. Needless to say, a Police report has been filed and we will be putting an official compaint.ROSA A.
Customer Reviews for U-Haul Moving & Storage at W W White
San Antonio, TX 78222
(@ S Ww White Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Yall can improve on cleaning in the insides of the trucks it was a okay and the guys were niceMelinda S.
For some reason the details of my online reservation didn't carry over and so I had to go through options again. This lead me to forget packing blankets until it was too late. Cost is quite high. Work on fuel efficiency of truck.MICHAEL I.
El cliente no dejó un comentario.GERALD F.
El cliente no dejó un comentario.ARTHUR A.
Thank you for your professionalism and help when I was in need of a Uhaul. I'm very appreciated. Have a blessed evening.ERNESTINA A.
El cliente no dejó un comentario.JUANITA V.
This was my first and last time using UHaul. I used a 15' truck for 6 hours and was charged a total of $500. I had to contact customer service twice and speak to 2 supervisors TWICE to get all the wrong charges refunded. The person at the counter never recorded that I returned the truck at 6 hours and so I was charged all these fees. That was not my fault and it was out of my control. Worst experience. I will never recommend UHaul to anyone and if anyone talks about getting a UHaul I will make sure to direct them somewhere else.Eliz C.
It was very expensive but the service was excellent.VANESSA M. | First Impressions
My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.Clifton C. | Overall Experience
Make sure inside of the truck is clean and well maintained. Dash board needed to be wiped down and someone left an open bottle of water on the passenger side. There was also a message on the dashboard screen that the tire needed maintenance. The agent does not listen well. I kept having to repeat myself several times.JONATHAN L.
El cliente no dejó un comentario.Rosalind T. | Overall Experience
El cliente no dejó un comentario.YVONNE R.
El cliente no dejó un comentario.Wendy C.
Troy the Manager was great and communicated well. I will be using this location for all my Uhual needs.TRISEAN S.
The guys were kind & helpful. They helped me hitch on the trailer and were also quick in getting me in and out when I returned it. Great service!STEVEN Z.
El cliente no dejó un comentario.JOHN PATRICK J.
El cliente no dejó un comentario.ROBERT R.
Very professionalEARL C.
El cliente no dejó un comentario.charles E.
El cliente no dejó un comentario.EDWIN R.
El cliente no dejó un comentario.Kristi B.
El cliente no dejó un comentario.JOSEPH B.
Nothing I can think of. Everything worked perfectly.will return to this location again.DOUGLAS S.
El cliente no dejó un comentario.LEAH I.
Made a reservation for a 26' truck show up and no truck. Why let a person make a reservation and not have a truck. If one isnt available then say its not available.JAMES S.
Friendly . Rep knew what he was doingsleepnumber J.
El cliente no dejó un comentario.Jhirmesia C.
When I picked up the truck and trailer it was unswept and the person just back truck up, hook trailer and walked away without doing a walk around or even checking the lights on trailer. On my way from the uhaul place to my house (2.5) miles away the tire light came on so I stopped and added air. Later that night the light came on again and we found a large piece of metal lodged in it. I called the roadside number and that gentleman was great. He had someone out within an hour and had the tire replaced. I believe his name was Ian. That piece of metal was an old Allen wrench. It had been in there for a while. Other than that everything went smooth.MATTHEW S.
El cliente no dejó un comentario.WHITNEY E.
El cliente no dejó un comentario.CHARLES E.
El cliente no dejó un comentario.PATRICK K.
El cliente no dejó un comentario.NATHAN S.
The brakes on the truck were BAD had to push the peddle all the way to the floor for it to stop. The guys at the desk were very helpful and courtesyEDGAR R.
El cliente no dejó un comentario.MONICA T.
ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere elseMARISA M. | First Impressions
This is a review of the website, not the site where I picked up the truck from. Stop bombarding me with page after page of add ons to my truck rental. It's disgustingly greedy and ridiculously annoying. If you really want to show us those items, put them all on one page instead of multiple pages. This really turned me off the rental, and the only reason I didn't go to a different company to rent was because UHaul was the only one currently available. The store where I picked up the truck from was excellently run. The guys there were quick and I had no trouble picking up.NATHAN N.
El cliente no dejó un comentario.Robert B.
Troy was very professional and very respectful 5 stars âï¸TAUREAN S.
The app for return could not verify my locationraul F.
Shoutout to Troy, he was professional, welcoming, and genuine. He answered all of our questions as first time customers and made it a smooth rental experience overall!TRISTEN D.
El cliente no dejó un comentario.JESSE R.
Hire employees with qualities similar to Troy!willie J S.
El cliente no dejó un comentario.Elisa A.
El cliente no dejó un comentario.Madeline D.
When I picked up the dolly I wasn't given any instructions, I had to ask since u had no experience using one, but when I returned the key the following morning that person was excellent, he handed me my receipt and I asked where do I drop the dolly he said it's already unhooked and you're ready, that was real l y awesome he is truly on the ball. Please I hope he is rewarded for his excellent professional svc. (The guy working this morning is whom I'm talking about.)BENJAMIN C.
El cliente no dejó un comentario.NORMAN W.
El cliente no dejó un comentario.TROY P.
El cliente no dejó un comentario.WILLIAM JOSEPH N.
El cliente no dejó un comentario.agustin r. | First Impressions
The service was great, both guys at the front desk were attentive and kind, the process was quick and the perk was the restroom was suuuper clean! Better than Target. Would definitely come back!ZULEIMA R.
El cliente no dejó un comentario.CHRISTIAN P.
Fast ServiceMARIO F.
El cliente no dejó un comentario.RUBEN M.
El cliente no dejó un comentario.Becky P. | Overall Experience
Always a great atmosphere at this locationARNULFO H.
I rented a truck on 6-7-21 at 1030am and even tho my reserved vehicle wasn't there the guys there got me into another vehicle quick and easy. all 3 of your employees working on that Monday were helpful ,respectful and cool. Appreciate yallAaron S.
Very Poor customer service .. Tried to call several times to return equipment with no answer .. Initially spoke to employee walking to my vehicle with zero (0) response while looking at me .. Did not speak to me until leaving and wanted to know how I paid .. His only words were literally "cash or card", to which I had to ask what he was talking about and only then did he have to make a complete sentence which seemed to bother him that he had to repeat himself .. When I stated card he said "you good" ?? .. As I was leaving it was almost an insult that he shouted out "have a nice day" as I was shutting my vehicle door .. Will definitely find a different location if i use U-haul againKevin L.
No improvement necessary. Service was quick. No issues.CESAR G.
Sales guy was professional and promptKASHAUNA J.
Smooth riding. Double axle trailers are the way to go.ASCENSION R.
El cliente no dejó un comentario.PATTY G.
Nothing, it was perfect!Sonia G.
I like to commend the great care for the costumers in special from Gerald. He always go the extra mile.Manny H.
El cliente no dejó un comentario.JOSE P.
El cliente no dejó un comentario.Griselda M.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.RUDY D.
El cliente no dejó un comentario.LE JAVION T.
El cliente no dejó un comentario.Catherine M.
Extraordinario servicio al clienteDenise G.
First the truck was on empty. Barely any gas. The lock on the truck was broken so we had to watch our stuff. Third I still got charged 20 dollars more when I checked the truck in online before I dropped it off.Erica R.
continue having the guys that work for this location they are super friendly, provide excellent customer service and they are just amazing people. Definitely my preferred store from now on. I live 30 minutes away from this location and I honestly don't mind the drive because the South park location the manager is an ass rude as hell and does not give a rats ass about any customers. Now the Rigsby location is amazing. Please fire the manager from South Park location because he is a total ass to everyone. I have reported him 4 times and he is still there and continues to be there.IMELDA V.
El cliente no dejó un comentario.RENULFO M.
El cliente no dejó un comentario.ALEXANDER D.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.MONTIQUE NIKIA S.
Put fuel in the trucks. I got the truck I rented with no fuelRUDY G.
El cliente no dejó un comentario.Jahi O.
El cliente no dejó un comentario.KENNETH N.
El cliente no dejó un comentario.Joel C.
This staff understands customer service! Extremely accommodating!RODNEY B. | First Impressions
Extraordinario servicio al clienteSerena A.
El cliente no dejó un comentario.Dvantenea M. | First Impressions
told us we had a full tank of gas when we got truck but only had a half a tank. yet paperwork still said tank was fullDoeothy H.
I had reserved the 10ft truck and when i arrived to pick it up they did not have one , so they rented me the 15ft - even though it was for the same price at 19.95 - this BIG vehicle used more GAS and then they gave me a truck with 1/4 tank and told me that it had 1/2 TANK and I told them that the tank was at 1/4 - I put gas back into this BIG truck up to little less than 1/2 TANK JUST like they gave me and when I returned the TRUCK I told the guy I put gas up to the line just LIKE they gave me AND I WAS STILL CHARGED $ MORE MONEY FOR THE GAS ----- I ONLY USED THIS TRUCK FOR 4 HOURS - AND THIS BIGGER TRUCKUSED UP MORE GAS ---- I WOULD LIKE TO GET MY REFUND FOR THIS GAS!!!! I used this truck to move stuff that my parents had in their garage - NO furniture - !!!!! and it was a one time trip to my house and then back to UHAUL I am not happy about having to pay for this GASSARAH S.
The equipment was horrific. I'm not sure that's a problem with the location, or if it's just that U-haul doesn't maintain their vehicles well. The truck I rented needed a transmission overhaul. It wouldn't get out of second gear. Add to that that the steering wheel had tons of play in it. I've driven U-haul trucks before and this one was just a menace. If a less experienced driver gets behind the wheel of this truck or could be a very dangerous situation. I hope this is read and taken seriously. Gracias.CYNTHIA S.
Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍Lashera G. | Overall Experience
Awesome service. We've rented from this location 3x in the last month. The guys are so friendly and professional.JAMES C.
Everything was perfect I gave them a high score I like the way they treat the customer and they did a good job I will recommend this tour to anybody who needs a U-Haul thank you and God bless youJOSE G.
Troy is great. Nice guy. Knowledgeable. My only complaint is the truck smelled like marijuana and cigarettes. And I'm pretty sure the transmission is toast. Great experience with store and Troy though.CURTIS C.
Nothing, staff was friendly and professional. Returning was nice gentleman.CHRISTIAN B.
El cliente no dejó un comentario.TRAVIS H.
El cliente no dejó un comentario.YVETTE R.
El cliente no dejó un comentario.Victor G.
just make sure they put gas back in when upon return always it will help the other person out and they dnt have to go get gas when you on a time limit to start moving service was excellent and friendlySTEPHANIE L.
Nothing needs to be done to improve this location. Troy and Darrell were great. Great customer service & very professional. I would definitely use this location in the future.NAOMI V.
El cliente no dejó un comentario.Hiram S.
Best experience I've ever had at Uhaul from beginning to endLARRY A.
The guy at the counter was awesome and super helpful.SEVE M.
Great service!LISA ANN H.
El cliente no dejó un comentario.ORLANDO P.
I have been renting trailer s and storage from this location mangers and staff are very helpfulDaniel S. | First Impressions
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.James C. | First Impressions
El cliente no dejó un comentario.MODESTO R.
El cliente no dejó un comentario.CRYSTAL B.
Nothing at all great staff he was so helpful and very kind I would go back and for sure tell my friends and familyKERRI W.
El cliente no dejó un comentario.ALAN MICHEL F. | Overall Experience
Hands down Troy & his team are the best!! I highly recommend this location.Valerie R. | First Impressions
El cliente no dejó un comentario.DANIEL H. | First Impressions
Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!Sylvia C. | Overall Experience
Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leakedJUSTIN H. | Overall Experience
Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. GraciasElida C. | Overall Experience
El cliente no dejó un comentario.Kimbra F. | First Impressions
El cliente no dejó un comentario.sharon l. | Overall Experience
El cliente no dejó un comentario.herbert k. | Overall Experience
El cliente no dejó un comentario.herbert k. | First Impressions
Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everythingCAROLYN H. | Overall Experience
El cliente no dejó un comentario.Jose M. | First Impressions
excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your serviceALAN MICHEL F. | First Impressions
You guys were great thank youKassandra O. | Overall Experience
El cliente no dejó un comentario.Marlese H. | Overall Experience
Mark was very helpful and listened to all my needs a great employeelucila r. | First Impressions
You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!Jacqui H. | Overall Experience
Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongingsSulema R. | First Impressions
El cliente no dejó un comentario.Kathy Z. | Overall Experience
El cliente no dejó un comentario.Terry G. | First Impressions
Troy is very helpful and the besttenesha f. | Overall Experience
I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.Alexis S. | Overall Experience
Staff were very helpful and professional.brian a. | First Impressions
El cliente no dejó un comentario.maria c. | First Impressions
El cliente no dejó un comentario.Carmela V. | Overall Experience
El cliente no dejó un comentario.John J. | Overall Experience
Great Service.Marlese H. | First Impressions
Servicios adicionales en esta ubicación
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