First I was trying to rent the smallest moving truck available, and it kept switching me to a 25 foot truck when there were smaller ones available. Then the store manager sat and argued with me about the charge for mileage prior to me driving the vehicle. Then the truck. The truck had several places where it had been damaged, which in itself isn't any different from any other Uhaul vehicle I have ever rented. However, this one had been in an rear end collision and the rear fender was dented to the point where we were unable to slide the ramp in all the way and keep it from coming out while I was driving it. We had to go purchase ratchet straps to secure it in order to keep it from causing an accident. Then after being told we were only going to be charged for the mileage and not the rental we were charged an additional $14 because of the mileage and the charge for the rental was left on my card. I will never rent from this location again, and I believe your company should reimburse me for the vehicle rental as well since I was given a damaged vehicle that very possibly could have cause a fatal accident. Your company has become the worst rental truck company around.DANITA C.
Customer Reviews for U-Haul Moving & Storage at W W White
San Antonio, TX 78222
(@ S Ww White Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Vehicle had broken glass fragments in alot of places.KIMBERLY H.
Everything was greatLOUIS T.
El cliente no dejó un comentario.TYTO G.
El cliente no dejó un comentario.ALAN MICHEL F. | Overall Experience
Full of roaches. Was not cleaned outLOUIS W.
My customer service experience here was excellent!! Counter person was exceptional in giving me options and very friendly staff!!ROMERO M.
Hands down Troy & his team are the best!! I highly recommend this location.Valerie R. | First Impressions
El cliente no dejó un comentario.JOE G.
Again the 1 person at store seemed overwhelmed. He did well keeping customers moving to the next.VERNIS B.
El cliente no dejó un comentario.ERIC C.
El cliente no dejó un comentario.MARIA C.
Person that gave me the truck simply pulled it around and waved then went back in. No walk around. Had to find someone to get our dolly which took forever then got the wrong one and the guy was irritated by that. Got in the truck it was disgusting! Ashtray full of ashes, something dipped and dried down the console. Tried to go back but they closed. Will never do business with u-haul again. Not worth the moneyASHLEY L.
Awesome Service!!!!LISA S.
Everything was perfectMONICA M.
Truck was dirty , coffee stains on center seat had to clean myself since my kids were sitting thereALBERTO O.
El cliente no dejó un comentario.Raymond C.
The gentleman at the counter was very helpful and had an excellent attitude. He is the reason why I would use this location again, great customer service.LUIS B.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Gregory S.
The manager knows his customers well He said Mister my name. That was very i Impressing For him to remember my name and I have a been there in about a year and a 1/2. Thanks for the good customer service.JERALD M.
The trailer had a lot of dirt and mud in it.WAYNE G.
Troy was amazing. He was the only one working dealing with a very busy lobby with patients and respect. There was a little bit of a wait but once my turn was up I was assisted in a timely manner. I only needed the trailer for a few hours and when I came back to drop it off Troy went out and disconnected it quickly and told me I was good to go. If I needed to rent again I will definitely come back to this location. Troy deserves all the recognition for being able to take care of every aspect of running this business. I hope he is shown and told how valuable he is and what an outstanding worker he is.JAIME R.
Staff was very friendly and helpful , got me out the door super quick I'll definitely be making the trip to this location for my every u haul needANDREW D.
El cliente no dejó un comentario.Andre D.
I reserved a truck from this location. Drove all the way across town. Just to be told that they gave away the last truck right before me. What is the use of reserving anything if it's 1st come 1st serve.DREW R.
Nothing they were perfect I was in and out of there in no time help me hook up Send Me On My WayDWAYNE A.
Worker told us we had the vehicle rented for 24hrs and when we returned it at 2 am I was charged for another day and another day of insurance.CLYDE H.
El cliente no dejó un comentario.RAYMOND C.
El cliente no dejó un comentario.Roy D.
Guys at this location were helpful thanks for the helpADRIAN M.
These guys are fast ,friendly and professionals thanksJOHN H.
El cliente no dejó un comentario.GABRIEL L.
No complaints. Troy and his staff were excellent.WAYNE G.
El cliente no dejó un comentario.RICHARD L.
Wisdom has prevailed..I don't know how much it cost you to put (Troy) back at wwwhite, but I am sure he's worth every cent...it will be hard to replace him!!!!WILLIE S.
There's always room for improvement have no suggestions at this timeWARREN D.
Add snacks lol!!!! Great experienceDARREN M.
El cliente no dejó un comentario.Adrian W.
El cliente no dejó un comentario.valarie C.
El cliente no dejó un comentario.CARLOS S.
I know that there are times when its hard to find good help...there are so few men like "Troy" ... how can a person be allowed to assist the public..if they don't have the training or aptitude?WILLIE S.
Great serviceSYLVIA T.
El cliente no dejó un comentario.LABRINA L.
It was a great experience, thanksMARIO R.
El cliente no dejó un comentario.Angelita G.
El cliente no dejó un comentario.LYLE F.
El cliente no dejó un comentario.Johnny G.
Mr. Mackey's professionalism and courtesy is the reason why I will be coming back. He served me with a warm smile on his face. Thanks Mr. MackeyTASHIKA K.
Get me a discountALVARO F.
Outstanding service. Thank youNICHOLAS A.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.RAFAEL P.
El cliente no dejó un comentario.crystal R.
El cliente no dejó un comentario.DANIEL H. | First Impressions
I went to rent a truck for a day and they did not inform till I went to pick it up that it had to be returned by 5 pm. I needed it for an entire day and the expectation was not made until I was initially charged that it had to be returned by 5 pm when I could only pick it up starting at 11am. At that stage all rental places had rented out similar vehicles and no others were available . To have to pay for an extra day when it was returned that night and it was rented out the very next morning hardly seems fair. Also, when attempting to drop the truck off after hours the drop boxes were vandalized. To prevent the truck from being stolen I returned the keys the next day at open ( at that point a thank you would of been nice) I was told there was a drop box around the back which was not described on the website as it stated they are at the front entrance. I walked the grounds and never found the other mystery drop box in daylight hours. My truck was very clean and performed as expected. I would not recommend for but would not recommend against I would just make a friend aware of the lack of disclosures given at a point in which you lack alternatives. This experience would not necessarily stop me from renting again knowing all the hidden requirements now. However those expectations should be established on initial conversation and not at a point of no return. A competitor initially seemed more expensive but after getting charged the extra day it would of been less expensive to utilize them. Setting proper expectations upfront would of gone a long way instead of a resulting bad experience.DANIEL G.
Make sure you have the equipment there when it has been reserved days in advance.RICHARD L.
Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!Sylvia C. | Overall Experience
El cliente no dejó un comentario.WILMA S.
Hey this your girl Kathryn giving another shout out about The Best U,-Haul in San Antonio Texas if you want a good truck and good customers service head on over to 4502 Rigsby Dr San Antonio Texas 78222 I guarantee you won't regret it and I guarantee you will always go back I been back and will go again Tell your family and friends.God Bless you.KATHRYN L.
Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leakedJUSTIN H. | Overall Experience
Excellent customer service. Staff was friendly and courteous and very helpful and informative.JOANNE C.
El cliente no dejó un comentario.Samantha R.
El cliente no dejó un comentario.Lena G.
Super helpful people on both ends!vincent R.
Neighborhood oriented. Good place.Patrick L.
You need to maintain your trucks . The truck shook horribly the whole drive.JACOB L.
everything was done in a professional manner , we will be back to rent trucks again, thanksBOYD C.
Nothing....I recieved excellet service. After i had to extend my rental. Secind time ive ysed this location, and they are wonderful here...keep up the good work guys!JACQUELYN A.
Very nice and informative reps at your location. You have a good team there.Kim P.
Once again the staff knocked it out of the park these guys are awesomeBRUCE T.
Got my rental hooked up within 15 minutes. Fast , Friendly groupJOHN H.
El cliente no dejó un comentario.MICKENDRA B.
El cliente no dejó un comentario.TINA W.
El cliente no dejó un comentario.JOSE B.
Staff was very friendly and helpful.SARAH A.
Excellent customer service!JANICE F.
Location is very small and is visited by many people. Parking is very difficult and the flow of traffic is almost hazardous. If one is not careful, the tight spaces because of equipment everywhere and the few parking spaces for the many cars can go can cause an accident. In addition, I had a very bad experience because I went in personally, 2days before my move, to inquire whether my vehicle would be able to pull a trailer, or if I needed a pickup. The individual who helped me and took my first reservation told me my car would be able to pull a trailer l. I did ask if I needed specific equipment for it and I was told it would be fine. I arrive 1/30/2021, at 10 am for my appointment and I come to find out that my Honda CR-V cannot haul a small trailer like I was told. I had to cancel that reservation and pay for a truck, more expensive and bigger than I needed, because all other smaller trucks were checked out before me. This was a very upsetting and bad experience because the first individual did not give me correct information to my questions, and I didn't receive any compensation or apology for the error or inconvenience.I will likely try a different company if I can find one.JUAN V.
Great customer service thanksBRUCE T.
Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. GraciasElida C. | Overall Experience
El cliente no dejó un comentario.MARK C.
everything was greatMario R.
I will definitely go back they are honest people and I will recommend everyone to go too 4502 RIGSBY AVE U-HAUL MOVING & STORAGE AT W W WHIITE-744053 S.A. TX.78222 (210)333-3131 I'm putting this information down because that's how great this place is once you go to them you will always go back.. Love y'all keep up the great work.KATHRYN L.
El cliente no dejó un comentario.Kimbra F. | First Impressions
El cliente no dejó un comentario.RODOLFO T.
El cliente no dejó un comentario.ROBERTO R.
El cliente no dejó un comentario.sharon l. | Overall Experience
El cliente no dejó un comentario.Burney A.
OUTSTANDING,AND HELPFUL STAFF!!!ROBERT R.
Very good, helpful customer serviceDEBRA A.
Outstanding,and great customer service by staff.ROBERT R.
El cliente no dejó un comentario.Alessandra S.
El cliente no dejó un comentario.DORA G.
El cliente no dejó un comentario.Guillermo A.
Everyone was very niceHAROLD F.
El cliente no dejó un comentario.KRYSTAL E.
Supposed to have been able to pick up truck /w/o going inside... instead waited 35 minutes in line . Truck was filthy inside the cab. No Covid precautions taken to wipe it down between customers. Gas was lower than what was logged.STEPHANIE G.
Employee was knowledgeable, friendly & very helpful. We were in and out quickly. Very pleasant experience.Ginger F.
Have more than one person working there on the weekend because it got real busy just for one person to handle by his selfCarl L.
El cliente no dejó un comentario.GREGORY C.
Nothing I Can Think of .JACK N.
El cliente no dejó un comentario.roberto C.
El cliente no dejó un comentario.HARRIS JOHN JR T.
El cliente no dejó un comentario.LAURO ARMANDO JR L.
To whom it may concern, my name is Steven Brooks and had just rented a 26' truck on December 26th and was very satisfied with the vehicle. I rented it one way and my destination was 25 miles from pick up location. I was told if I returned the vehicle before my 24 hours was up I would only be charged for one day. I also added the extra insurance. I was charged on this current bill $20 for after hours drop off. This was never mentioned to me by either location to whom I spoke to on the phone. I would appreciate this charge to be refunded. GraciasSteven B.
One of the headlights were out and I got pulled overNorris R.
Update CCTV and install security gates.ERIC F.
Troy and his team are excellent i injoy everytime i go there and im treated very wellRUDOLPH P.
El cliente no dejó un comentario.herbert k. | Overall Experience
El cliente no dejó un comentario.herbert k. | First Impressions
Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everythingCAROLYN H. | Overall Experience
El cliente no dejó un comentario.Jose M. | First Impressions
excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your serviceALAN MICHEL F. | First Impressions
You guys were great thank youKassandra O. | Overall Experience
El cliente no dejó un comentario.Marlese H. | Overall Experience
Mark was very helpful and listened to all my needs a great employeelucila r. | First Impressions
You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!Jacqui H. | Overall Experience
Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongingsSulema R. | First Impressions
El cliente no dejó un comentario.Kathy Z. | Overall Experience
El cliente no dejó un comentario.Terry G. | First Impressions
Troy is very helpful and the besttenesha f. | Overall Experience
I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.Alexis S. | Overall Experience
Staff were very helpful and professional.brian a. | First Impressions
El cliente no dejó un comentario.maria c. | First Impressions
El cliente no dejó un comentario.Carmela V. | Overall Experience
El cliente no dejó un comentario.John J. | Overall Experience
Great Service.Marlese H. | First Impressions
The manager and staff was very helpfullinda r. | Overall Experience
Thank YouCLINT G. | Reservación
Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.Debra S. | Overall Experience
Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.SHARLENE c. | Overall Experience
rear doors facing ww white rd need to be more secureYesenia F. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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