Comentarios de los clientes para U-Haul Moving & Storage at Tulane

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Tulane

Clasificación general:

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Caitlin T.
Clasificación:

El cliente no dejó un comentario.

Ernest G.
Clasificación:

Improve on time of transition....

KEEOSHA A.
Clasificación:

Nothing, everything was on point.

Melissa S.
Clasificación:

El cliente no dejó un comentario.

Emily S.
Clasificación:

I rented a truck at 8 am for 24/7 pick up three weeks in advance and was unable to get the truck until the location opened at 9. After finally getting a key to a truck, I go out into the lot to find it completely blocked by 4 other trucks and I had to go find someone to move the trucks. It was 9:30 am before I even drove off of the lot. There was no way to get ahold of anyone to help me, I called the GM whose number is on the front door and left a message and never heard back. Overall this was a terrible and very stressful experience. I had to pay a babysitter and four movers for an hour and a half while I waited to get this truck costing me a lot of extra money.

Shantel W.
Clasificación:

The morning I went to the store to do my pick-up 10-24-2020 that I reserved on 10-19-2020 the manager had a horrible ATTITUDE at 8:30 a.m. it was just early to have that type of attitude. I HAD TO GO BACK IN THE STORE JUST TO GET THE KEY BECAUSE SHE FORGOT TO GIVE IT TO ME. SHE DON'T DO A GREAT JOB AT EXPLAINING EVERYTHING TO YOU AT ALL.

DAVID T.
Clasificación:

Truck maintenance (check engine light)

ERIC V.
Clasificación:

Everything was perfect

Nicholas P.
Clasificación:

The online check-in and out made things very easy, but when I did need to talk to someone, there were multiple people ready to help!

Tatyana D.
Clasificación:

El cliente no dejó un comentario.

Leona B.
Clasificación:

El cliente no dejó un comentario.

Cory V.
Clasificación:

The whole company and especially this location needs to close. The service and this experience has been the worst customer experience I have ever had. The manager and the company have no desire to actually help customers. I do not even know why you bother to send a survey, and NOTHING will change or be done about.

Richard B.
Clasificación:

El cliente no dejó un comentario.

david S.
Clasificación:

Train new hires when the store is not so busy I was treated well and my needs were met but stopping and starting several times while my rep helped another rep was frustrating to me Still all said and done I was satisfied with the overall experience

Tracy L.
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El cliente no dejó un comentario.

benjamin I.
Clasificación:

The user experience on the checking in and out of the van was bad.

Bahadir G.
Clasificación:

Quicker lines, make it bit faster, other than that, everything was great

Olivia C.
Clasificación:

It is impossible to reach anyone by phone at uhaul without waiting at least 40 minutes on hold; Once you g eat someone, it is even less likely that they will be able to answer your specific question, without transferring you or placing you on hold for another 40 minutes. I chose Ubox because I thought it would be convenient. Instead, I was unable to ship my Ubox anywhere near my desired destination, and ended up paying even more to rent another uhaul and go pick up the box myself in an entirely different city. Never mind the Herculean effort of calling, holding, transferring, organizing, and absolutely insane hemorrhaging of cash on my part- when I arrived at the uhaul location 5 hours from home to unload my Ubox (before driving back another 5 hours to unload the truck!) the young man informed me that the fork lift operator was on lunch and left the forklift parked directly in front of my Ubox and, “are you in a hurry?” He then proceeded to disappear into the maze of unboxes and hide so he would not have to face my frustration. I hate this company. I hate the way it is organized and the way it is run, i hate how much money and time and Energy I have had to pour into this process and I most certainly will never be using the company again.

ANDREA L.
Clasificación:

The line moved pretty slowly. I may have been in line for 20 minutes, however, other than that the service was excellent! I left my mask at home, and they provided me with one thankfully.

STACEY S.
Clasificación:

El cliente no dejó un comentario.

SHANDLEY B.
Clasificación:

El cliente no dejó un comentario.

Naomi H.
Clasificación:

El cliente no dejó un comentario.

VIRGINIA A.
Clasificación:

The Associate who checked us in was very helpful and a delight

BARRY G.
Clasificación:

I really cannot address any concerns at that timeframe

Regina G.
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El cliente no dejó un comentario.

EDWARD E.
Clasificación:

How about I pick the location for pick up and drop off. ALWAYS CHANGES with ya'll

Angelique T.
Clasificación:

El cliente no dejó un comentario.

Marynell B.
Clasificación:

Nothing...Everything Was Great

Narendra D.
Clasificación:

Excellent drop off service.

Michael D.
Clasificación:

Mrs. Ruth was so nice and knowledge about the equipment and supplies, the location was super clean and well maintained.

David H.
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El cliente no dejó un comentario.

LAURA H.
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El cliente no dejó un comentario.

David C.
Clasificación:

Made me wait while Scott and granddad moved some some equipment around...girl in front less than helpful....low wage workers, showing low wage behavior...

ALEXANDER S.
Clasificación:

When I returned the trailer a member of the UHaul staff came and unhooked the trailer. He checked the cargo area for cleanliness, took down the number and told me he would check it back in. He said I would receive a text or email. I did not receive a text or email till the next day after my CC company alerted me to a charge where the card was not present. I spent the better part of the next morning explaining to the location that my trailer was retuned on time but they did not check it in till 24 hours after I dropped it off. Conveniently the price was almost identical to what it was supposed to be but I knew my card had already been charge in Hattiesburg (the point of origin).

vincent G.
Clasificación:

All employees were friendly and helpful. Pleasant experience.

Joyce E.
Clasificación:

I had an auto dollie and needed it to be released and given to U-Haul; however, at first, it was unknown if they wanted to accept the dollie and then later, the truck. The dollie was left and the truck a couple of days later - with no problem; however, I was charged a fee for extgra mileage - which was unexpected to me and arbitrarily taken from my bank account which I find not at all good since I did not receive any paperwork apprising me of this very thing. Joyce Grubbs Evans

Luther S.
Clasificación:

HAD A PROBLEM, BUT THE MANAGER CLEARED IT UP

Stephen K.
Clasificación:

El cliente no dejó un comentario.

Susanna A.
Clasificación:

El cliente no dejó un comentario.

PATRICIA F.
Clasificación:

El cliente no dejó un comentario.

CASSIDY H.
Clasificación:

El cliente no dejó un comentario.

maria H.
Clasificación:

I told the person that helped me, the location back and forth. I told her it was 25 miles to get there and 25 miles to get back. Still she only put 25 after asking me multiple times. I did not get a refund bc honestly I didn't wanted to waste my time any longer

JOSEPH P.
Clasificación:

El cliente no dejó un comentario.

Douglas S.
Clasificación:

Multiple mix ups on type of equipment and pick up times, locations. Most of it caused by UHaul.com. I paid extra to drop the truck in Cashiers, NC, very near my destination. I was offered a "deal" discounting the rental by approx $90 to drop off in Mountain City, GA. I declined. Rental documents sent then assigned me to Otto, NC, about the same distance drive as Mountain City, GA! Staff at the Tulane location couldn't help. I'll check out Penske next time

Charles J.
Clasificación:

I chose the “truck share 24/7” option; upon arrival I found that there were two other vans parked behind the van I was assigned so I was forced to go inside which is not what I wanted to do during a pandemic, especially when not all of the employees were wearing masks. Instead of simply moving the other two vans out of the way, the male employee on site decided to try to change the van I was assigned which took far too long and turned the entire process into a horrible experience. I will definitely not be returning to this location for future rentals.

Nicole A.
Clasificación:

El cliente no dejó un comentario.

Rodney H.
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El cliente no dejó un comentario.

Thomas R.
Clasificación:

El cliente no dejó un comentario.

Carol C.
Clasificación:

I always use this location. It is very convenient and everyone is friendly and helpful.

marcella M.
Clasificación:

El cliente no dejó un comentario.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

Tara A.
Clasificación:

Great customer service! I completed the check-out process in less than 10 minutes.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

GINO L.
Clasificación:

Took too long to get processed. Computer had my account flagged for no reason of my own, caused them to take forever to figure out their own error, causing me to have to pay my movers for longer.

Kevin H.
Clasificación:

That truck I rented had a bad smell in the cab,possibly urine. Just thought you would like to know.

Kierra M.
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Ambyr J.
Clasificación:

El cliente no dejó un comentario.

Kathleen F.
Clasificación:

El cliente no dejó un comentario.

SHAILENDRA H.
Clasificación:

El cliente no dejó un comentario.

Jonathan R.
Clasificación:

UHaul offers contactless pickup and drop off but their technology failed at this. So I still had to go inside; wait in line a long time with people and then go through a tedious process to rent a truck that was I was supposed to be able to just drive off with. Same thing when I returned it. It's not like it's a huge problem, but it was a waste of time and I really am trying to deal with people the least during covid. The truck worked fine, however it was not in great condition. The cab doors both did not close completely unless slammed hard. So hard that it always took multiple tries. The knob was missing from the driver's window mechanism and I could not get the rear view mirror on the driver side to move/adjust.

LINSEY D.
Clasificación:

El cliente no dejó un comentario.

Jermaine S.
Clasificación:

El cliente no dejó un comentario.

Rebecca F.
Clasificación:

I don't know why this location has such a bad review on Google! I've used this location twice now and each time has been a great experience. I've had both a man and a woman working the front desk (whoever worked 10/1/20 AM shift is a delight) and each time they've been courteous, knowledgeable, and personable. The guys doing the check in and check out outside are really helpful and nice too. I've worked with Penske rentals and have faced some communication errors both in person and over-the-phone; neither were huge deals, but enough to make me look elsewhere. I encourage you to do the same and ignore the low reviews you see online. Thanks to those who work at this location for making both of my moving days significantly less stressful :)

Paul C.
Clasificación:

The owner was extremely helpful!

Martoria J.
Clasificación:

El cliente no dejó un comentario.

Ronny R.
Clasificación:

Very easy process. I rented 10' moving van and an auto transport trailer. The guy that assisted in the hookup of the trailer was very helpful in giving pointers and what to look out for. Would do the whole thing over again.

Melissa B.
Clasificación:

Air conditioning was not working. Didn't received any discount. Worker just hanging out, doing nothing. Worker looks at you and keep walking, No customer service training.

Tiffany L.
Clasificación:

El cliente no dejó un comentario.

William D.
Clasificación:

El cliente no dejó un comentario.

Joshua B.
Clasificación:

El cliente no dejó un comentario.

Howard W.
Clasificación:

El cliente no dejó un comentario.

MATTHEW G.
Clasificación:

Absolutely nothing excellent service and help

Eliot E.
Clasificación:

Lack of social distancing, mask wearing, organization, and cleanliness extremely disappointing and honestly frightening. I had a similar experience at the St. Claude location. U-Haul needs to clean up their act in New Orleans.

Patrick R.
Clasificación:

El cliente no dejó un comentario.

George Z.
Clasificación:

A place for customers to sit while waiting to be attended. Move and restock some flat cartons and replace with some chairs.

amy A.
Clasificación:

El cliente no dejó un comentario.

MELVIN G.
Clasificación:

El cliente no dejó un comentario.

kerry W.
Clasificación:

Miss Ruth and her team are the best! Anytime I need a truck to do anything, She makes it easy and fun. She has the greatest sense of humor and really pretty nail polish. That's important to me.

nydra J.
Clasificación:

Y'all over charged me. I made it back before y'all closed and everything. My bill went from $46 dollars to 97 and some change. Y'all double charged me the safe travel fee. Not happy at all. How does 1995. Turn to 97 dollars. Definitely a rip . It won't happen again. I'll carry the furniture on my back first before coming back to y'all. Not satisfied at all!!!!!

John P.
Clasificación:

El cliente no dejó un comentario.

Twyla M.
Clasificación:

There were unapproved charges on my card

Roger V.
Clasificación:

Extremely disorganized and frustrating . The equipment I reserved was not available and I had to get a smaller truck. I was told tp pick up in a location that was 45 minutes from where I requested and which did not have the equipment promised. Had to make numerous calls to finally locate a smaller truck than I reserved in the area I requested.. I ordered and paid for 12 packing pads but when I drove to my apartment and opened the back of the truck there were no pads. I reported this to the Tulana Blvd New Orleans location and have not been refunded the cost of the pads. I reserved a storage unit in Tampa. When I arrived they could not find my reservation (although I had the confirmation email with the reservation number) and I had to go through the entire process of renting another unit. Very poorly run operation and very disappointing.

chris B.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

A few things that i noticed need maintained Wipers need replacing. Engine oil symbol was on & beeping. Low on oil. Door key lock sticks when using key to unlock Odor inside cab. Need sanitizing! Remove u haul hand truck. I was asked if i needed one. I replied that i did not need it but when i got to location to start loading it was there. (Takes up room) Last thing which was my fault that i didn't check before i left station was gas gauge. Was not on full. I put 16 total miles on truck And had to put 5 gals of gas in it. Other then that it ran fine.

Terry B.
Clasificación:

El cliente no dejó un comentario.

Marvin W.
Clasificación:

Requested and paid for a flat dolly, it was not provided. Online inspection is good but, you need to add a question to remind the customer to verify if all additional associated equipments or supplies are in the rent truck. Thank you

Elizabeth B.
Clasificación:

The employees were all so very friendly and sweet and helpful. But overall the location seems a bit unorganized. Ms. Ruth was great. Tyree was sweet (in return). However, I booked online and the directions were not clear at all. So I had to wait 1.5 hours despite doing online booking. Corporate took 30 minutes to respond to my messages.

Neyvin D.
Clasificación:

Try to be more patient with customers.

Henry P.
Clasificación:

El cliente no dejó un comentario.

ALVIAN D.
Clasificación:

The first representative was very unprofessional. He was rude and used profanity towards me as well as the other employees. There was two ladies that were very pleasant and apologize for his behavior. Krystena did her best to help when I returned the vehicle. Along with having many other issues that day. I have not received my refund. I think it is important that all customer feel valued and respected.

DAVID W.
Clasificación:

El cliente no dejó un comentario.

Kelli K.
Clasificación:

Made a reservation online. Showed up to pick up truck and was charged double. Then when I called to inform them I needed it a day longer, I was told I HAD to return it then. 2 things wrong with that... First, I still had my things in it so it wasn't going to be a possibility. Second, they already charged me for the extra day. The people are slow moving and not the sharpest tools in the shed.

ALOIS R.
Clasificación:

None. Brandon was awesome. Give the man a raise.

Patrick R.
Clasificación:

El cliente no dejó un comentario.

Tieana S.
Clasificación:

El cliente no dejó un comentario.

Josh W.
Clasificación:

El cliente no dejó un comentario.

Jeremy B.
Clasificación:

El cliente no dejó un comentario.

Nicholas P.
Clasificación:

The young lady at the desk and young man that helped me outside were great and did their job well. The older lady at the check-in was very rude, and I will never go to that location again. On the side of your "policies," I don't plan to use Uhaul when I move in a few weeks for a couple of reasons: I did everything online including pay and still got stuck waiting for almost 45 minutes, wow, what's the point of doing anything online? I still had to sign things, answer questions and even bug my mom at work for no apparent reason. I was never told until the last minute that I had to have someone on the ready to answer a call. That's the stupidest thing, I am a grown man who paid ahead of time, you have my contact info and credit card. Why should you bother my wife or my mom at work?

CAROLYN M.
Clasificación:

El cliente no dejó un comentario.

alden g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jasmine w. | Overall Experience |
Clasificación:

Very slow customer service

Nelson C. | First Impressions |
Clasificación:

I did my reservation by internet and the price showed 69,96 $, then when I did the deal the price increase to 79,95 $, without explanation.

Monique S. | Overall Experience |
Clasificación:

I would recommend this Uhaul, based upon your proximity limitations.

Katelyn T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

timothy n. | Overall Experience |
Clasificación:

Brandon, General Manager, was extremely helpful to us, and was willing to put in way above average effort To make sure we were happy.

GARY MICHAEL S. | Overall Experience |
Clasificación:

I was actually the opening Manager before the storage units were built. We worked out of the temporary trailer when everything was manual before computerized. That was in the mid 70’s. It was great to use the service of the facility that launched my career. Than you and I will love to refer people to your facility.

Jozelle K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MAGGIE E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ellamae A. | Overall Experience |
Clasificación:

I was very pleased, this was my first time renting a storage.

Carolyn W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jarrod R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Erica T. | First Impressions |
Clasificación:

Thank you for taking care of our Loyola student The move out was traumatic for everyone and you made it much easier for us. We live in north Alabama and could not come and help. The young man that was on the phone with me did everything he could to make it convenient for us Thank you

stephanie v. | First Impressions |
Clasificación:

Staff was exceptional!!! There was a problem with the swipe card working but the staff were friendly and helpful. Awesome job!!!

Robert R. | Overall Experience |
Clasificación:

Love Mrs. Ruby!

denise t. | Overall Experience |
Clasificación:

Ok when i went to close my stroage she told me a refund was going on card.i hate some one to lie she is a lier so i call her 2 day she said another lie but i want u 2 no god dont sleep i was looking for my refund thats what made me call the bank to see where it was she is a lier that so wrong

Jacqueline T. | First Impressions |
Clasificación:

Mr B and the guys made my experience the best thank you.

beverly b. | First Impressions |
Clasificación:

It was a very nice experience.staff was very a joy and funny and entertaining..Mr Brandon in my opinion is a darn good manager he handles situations very polite and professionally it was a delight and a pleasure.you all picked a very respectful and responseable young man.

Carolyn W. | First Impressions |
Clasificación:

Everyone was so helpful and pleasant to work with.I would recommend U Haul anytime

shandell b. | Overall Experience |
Clasificación:

The store manager Brandon was very professional and courteous. I was a difficult customer and even though I didn't make his job; he was still very pleasant and helped me resolve my account issue.

Leronda M. | Overall Experience |
Clasificación:

Will most definitely use again

SARAH W. | First Impressions |
Clasificación:

I was given good service the whole time. The young lady who handled my reservation was friendly, polite, professional and helpful. She had a good attitude.

denise lee d. | Overall Experience |
Clasificación:

Friendly staff

Myriam C. | Overall Experience |
Clasificación:

Friendly staff, very clean storage area, easy access.

Eva S. | First Impressions |
Clasificación:

Everyone was very helpful and friendly.

shandell b. | First Impressions |
Clasificación:

Brooklyn was very pleasant and knowledgeable. The process was extremely easy and quick.

joanne b. | First Impressions |
Clasificación:

The manager and everyone that I came in contact with were exceptional people. They knew my situation and they bent over backwards to help me.

JACQUELINE K. | Overall Experience |
Clasificación:

The place is rat infested. Rat poop all over my belongings and when I checked out we found a dead rat. Very disqusting!

Maria A. | Overall Experience |
Clasificación:

James noticed my storage unit was empty and called to see what was up! That was so helpful since I had been trying to contact someone about terminating my contract and I couldn't reach anyone.

michael s. | First Impressions |
Clasificación:

Angelique couldnt have been better in every way. Knowledgeable kind understanding. If it hadnt been for her i would have had an emotional meltdown after a grueling few days. Give her a raise

CLARENCE F. | Overall Experience |
Clasificación:

EXCELLENT👍🏾👍🏾👍🏾

sharon n. | First Impressions |
Clasificación:

Line was long to door, 1 person working, no air conditioning. Rental truck slow. Assigned storage had lock on door, took 20 minutes for someone to remove. Waiting caused lost time to return truck.

Guillermo O. | First Impressions |
Clasificación:

Check in and Check out was backed up considerably prolonged. Inadequate staffing with very inefficient computer system made for very long wait time. My 8:00 rental wasn't done until 8:40.

Patricia F. | Overall Experience |
Clasificación:

Excellent. 10. Plus. Would do business any day. Keep up the good work.

amanda g. | Overall Experience |
Clasificación:

:)

Andrea W. | Overall Experience |
Clasificación:

NO COMMENT

KIERA W. | Overall Experience |
Clasificación:

Staff is very nice but this place has a major pest problem. Most of the items in my unit had to be thrown away or deep cleaned as it was covered in rat feces and urine. Traps aren't helping!

Emory B. | First Impressions |
Clasificación:

Thanks for making moving so easy and for being the best crew!

Gene V. | Overall Experience |
Clasificación:

Very Polite and helpful

John R. | Overall Experience |
Clasificación:

A

Yinka F. | Overall Experience |
Clasificación:

The only reason U haul didn't get excellent from me is: they charge $15 late fee even if you are a day late. Otherwise, it was a pleasure using them.

Ava D. | First Impressions |
Clasificación:

I was very impressed and satisfied and I would like to thank You very much and I liked all the smiling faces

Ashley W. | Overall Experience |
Clasificación:

The staff was so kind and helpful. It was so secure and convient to access my things. I highly reccomnet to anyone else!

Joyce O. | Overall Experience |
Clasificación:

Line a little slow at first but once you get to the counter, they are very through.

John R. | First Impressions |
Clasificación:

a

NICOLE C. | Overall Experience |
Clasificación:

Overall I think the experience of using Uhaul U boxes for a long distance move was good. Although upon arrival my couch had a hole in it and some of the furniture was scuffed all in all not bad at all

Asha M. | Overall Experience |
Clasificación:

I moved out due to rat infestation. I had to throw away 5 baby items since it was covered with rat feces. I've stored twice at Public Storage without problem. Front desk lady was uncaring.

Vanessa D. | First Impressions |
Clasificación:

The service I received was excellent from you all it only took 10 minutes and I was out of there yeah I'll work real fast y'all have a good team going I never been waited on so fast thank you all.

Julius w. | First Impressions |
Clasificación:

Great service all around!

beth n. | Overall Experience |
Clasificación:

Had a good experience

heather vrae m. | Overall Experience |
Clasificación:

I have had nothing but problems using your facility and have moved my things out of the unit and your customer service is garbage. I will tell everyone I know to stay as far away from uhaul as possibl

Connie L. | First Impressions |
Clasificación:

I’m too old to move myself!!

Kim M. | Overall Experience |
Clasificación:

The customer service at this facility is excellent! Many thanks!

Zirielle J. | First Impressions |
Clasificación:

I enjoyed the great customer service especially the manager. She was great at her job.

Janet R. | First Impressions |
Clasificación:

The staff and manager were extremely helpful! They saw I was in a time crunch for a flight and made my transition smooth

shannon r. | First Impressions |
Clasificación:

Brooke-Lynn was amazing, she made sure I was taken care of even though the computer was not making it easy.

samuel p. | Overall Experience |
Clasificación:

Thank you for our storage time with U-Haul Moving & Storage at Tulane. We were well pleased.

patricia v. | Overall Experience |
Clasificación:

The one and only reason I am not eating the facility as excellent is because my boxes and mattress where covered with mice/rat pellets of poop. And, we found a dead - the unit had the worse smell ever

Charminetta A. | Overall Experience |
Clasificación:

Very friendly and helpful staff

gabou m. | Reservation |
Clasificación:

Thoughtful and helpful, Theresa

Chelsea M. | Overall Experience |
Clasificación:

The experience could have been better had the store had better customer service. Every time you would call the store the calls would be forwarded almost always leading to one having to come in.

lance c. | Overall Experience |
Clasificación:

Ms. Ruth and her staff were very helpful and accommodating.

Kelley S. | Overall Experience |
Clasificación:

The facility was very clean and convenient. The staff was very helpful and friendly!

THOMAS S. | Overall Experience |
Clasificación:

Everyone was very helpful May need more counter agents on the weekend

Kamil F. | Overall Experience |
Clasificación:

They were scheduled to open at 7:00 and they didn’t until 7:30 then acted like it was totally fine. They were helpful after that but no sense of urgency at all.

Katherine C. | Overall Experience |
Clasificación:

Exceeded my expectations. The staff was knowledgeable and friendly and based an my experience, I would highly recommend this UHaul location and storage.

April M. | Reservation |
Clasificación:

Was denied my reservation. Said there was a policy issue preventing me from getting my free first month. Ended up having to rush to get a storage unit; opted for a local competitor.

Delphaine Y. | Reservation |
Clasificación:

👍

Jacob B. | Reservation |
Clasificación:

Best moving experience.

ANGELA M P. | Overall Experience |
Clasificación:

The Service and Storage facility was great.

Christine G. | Overall Experience |
Clasificación:

This place has a severe mouse and roach problem. They will NOT warn you beforehand. Many of my items were damaged. I am thoroughly disgusted! There is no excuse for such poor maintenance!

Ming T. | Overall Experience |
Clasificación:

Moved out on the 15 of June but was still charged the entire month . I should been refund for half month rent of storage .

Ashaki C. | Overall Experience |
Clasificación:

Storage paid up until 24th I moved on 2nd , was denied prorated rent. I was told by 2 phone reps it should be prorated. Safe to say U guys making double money on the same unit.

james c. | Overall Experience |
Clasificación:

The general manager was a true gem, not only did he dig our box out in record time he did it without complaint and in the rain all the while taking care of a heavy saturday work load.

Nicole W. | Overall Experience |
Clasificación:

Rats & Roaches all in my property that I wouldn't come back r recommend no one

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