El cliente no dejó un comentario.Samuel J.
Customer Reviews for U-Haul Moving & Storage at South Lake
Morrow, GA 30260
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff members gave excellent service and were accommodating. They allowed me access to the bigger doors a little longer to make my move into the storage facility easier and for that I am very grateful!Zanetta J. | First Impressions
The staff was very professional and friendly.Jacqueline c. | Overall Experience
El cliente no dejó un comentario.Alex V.
El cliente no dejó un comentario.LaShunyne W. | First Impressions
El cliente no dejó un comentario.LEROY G.
It would have been excellent had there been one -way trucks and hitches to pull my car. Unfortunately I had go to different locations and still wasn't able to pull my car. So I have to figure out a way to get back to Atlanta and bring my car back. Make no mistake though I love the customer service and the staff is the best of any U-Haul I've ever had the pleasure of dealing with... Thank Morrow U-Haul 1549 Mt Zion Rd., Morrow, Ga you guys ARE the BEST!Valencia D. | Overall Experience
El cliente no dejó un comentario.Loretta B. | Overall Experience
El cliente no dejó un comentario.Keyonna B. | Overall Experience
El cliente no dejó un comentario.Jalen N.
Very pleasant patient knowledgeable customer service. Gracias.ZEM H.
Thank you for a mo hassle rental! Unfortunately other locations closer to the city were unable to make the very reservation you were able to accommodate with no questions.DEVONN C.
The rental experience was great over all. The manager did an excellent job in making the entire process a joy. Gracias.Kevin P.
El cliente no dejó un comentario.CANA-MORIAH B. | Overall Experience
I would definitely use this facility againANDRE A. | Overall Experience
El cliente no dejó un comentario.Michael O. | Overall Experience
El cliente no dejó un comentario.MELINA F. | Overall Experience
Truck was clean but I never knew that they give vehicles with no tank of gas a past customer left it empty and instead of them giving current customer a decent amount gas they continued to provided the vehicle empty without gas and have current customer to fend for themselves and when returning the vehicle to location providing the amount that wasnt present with collecting the vehicle I would never work with this u haul ever againLISA W.
El cliente no dejó un comentario.RAYMUNDO M.
El cliente no dejó un comentario.Johnnie G.
They keep charging me for late and I return on timejeffrey F.
El cliente no dejó un comentario.Maria S.
Keep some one in the office at all times!!DARRELL W.
I am so glad you had made my experience were very good and very informative thanks you very much for that.Edward F.
Excellent service and great communicationALTON D.
El cliente no dejó un comentario.RITA H.
El cliente no dejó un comentario.MARSHALLL S.
Hire more associates, this location is great and every time I rent equipment, there are 1 to 2 associates and I have to wait an hour before I'm helped.Sonia T.
El cliente no dejó un comentario.diallo D.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.Leonard L.
El cliente no dejó un comentario.LaDonna D.
This was a horrible experience . I will choose budget rental over this place anyway . They scammed me on gas in Georgia and when I dropped it off in Mississippi they were so rude and wouldn't listen that I got fed up and leftJamie E.
El cliente no dejó un comentario.Edwin P.
El cliente no dejó un comentario.Son L.
You need at least 2 people. At the counter to help customers coming in to purchase a Rental i waited about 20-30 minutes because you only had 1 CSR at the counter.KIMBERLY S.
Well first, I was supposed to pick up the night before at a different location. The first location had not staged the truck even though it had been reserved days in advance. I called the regional office and they found me a uhaul at the Morrow location the day after I was to pick up my truck. This location had one person at the desk to help people, and there was a line. I called before leaving and was on hold for 45 minutes. This is the time it took me to arrive and stand in line before the check out button showed on the uhaul app. I was unable to purchase a box I wanted to pick up as well because of time constraints. The truck was in good condition and clean though.Brandon C.
Interior of can was free of bulk trash but not â€œcleanâ€ â€¦debris and other trash in cup holders â€¦ equipment overall was on its last leg , drives poorly , exterior damaged moderately.. first time I've received equipment in this poor condition but will use uhaul again as I believe this was a one off experienceTIFFANIE P.
Used the mobile App this time.. Everything went smoothly. Picking and returning the vehicle was a breeze.Doreen J.
El cliente no dejó un comentario.GRANT H.
The customer service team at this location was excellent and on point. If I had to do it all over again I would because of this staff. Thank each of you for your pleasant attitude.Charlotte J.
El cliente no dejó un comentario.EZRA S.
Had reservation for 7 am on 04/30/222. Did not get rental until 7:45am causing me to loose the helpers I had got to help me with moving. Truck coolant light was on and was accused of using dolly and blankets and clerk tried to charge me for them. Clerk was very rude when truck was returnedLanaifran B.
Nothing , everything was perfect from checking in to getting the truck to returning .Alonzo L.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Charlene W.
The whole process from pick up to drop off was a breeze I cannot believe how Smooth things wentpaul P.
El cliente no dejó un comentario.Shaneka B.
Continue to provide the excellent customer service that you presently give.Andrea M.
El cliente no dejó un comentario.Corey H.
My experience with this location was a NIGHTMARE!! I had a reservation set up for 9 in the morning and I got there at 8:50 and they told me my truck was not there. I was told to come back at 12 and another one would be there. I went back at 12:30 and my truck was there but he tried over changing me for the truck. I argued with the gentleman and he began to laugh at me. Come to find out from corporate that the reason why my truck wasn't there to begin with was because someone canceled my reservation at 8:10 that morning when I was supposed to be there at 9. Looks to me like they gave my reserved truck to someone else. I also tried calling the General Manager about the problem and he never called me back. I do not recommend this store. Go there at your own risk. They are very unprofessional, I hope U-Haul corporate does something about this store.Brett P.
They tried to charge more on gas when I took the truck with less gas and brought it back filled up , but I had to make it clear to them, their manager was asking if I needed a refund, instead of doing his jobPaschal A.
El cliente no dejó un comentario.Maleika B.
Customer Service, we were told we could access our boxes before they shipped. We needed to put some last minute stuff in there that we ended up having to throw away because nothing else could fit in our car safely. We drove 20mins to not find our boxes where the Rep. Herb that rushed us off the phone said they would be. Everything arrived at our new location just fine but having to throw away things we needed to have to replace them is a waste of time and money especially seeing as to how much we spent overall to use this service. Being a human being just goes a long way, especially during moving in general let alone moving across country which is one of the most stressful events of our lives.LEOCADIO M.
El cliente no dejó un comentario.Patrick A.
Love this Uhaul. Nice professional ppl serving the community.Trinia C.
This was the cleanest and newest truck I have ever rented from Uhaul.Sonia T.
El cliente no dejó un comentario.Corey H.
El cliente no dejó un comentario.Katrena B.
There a rip off saying it's 19.95 but .99 cents per milleage $69 for less than 2 hours is crazyREnee H.
Excellent accommodation to meet my expectation and needs.Dalstar R.
Service was great truck transmission needs to be checkedKENNETH H.
El cliente no dejó un comentario.urhura U.
So far so good that's why I come to you all.yashicia M.
El cliente no dejó un comentario.Yvonne M.
Keep doing GreatGregory H.
Pickup was on empty. Smelled like cigarettes.Brianna M.
El cliente no dejó un comentario.JEFFREY F.
Excellent customer service...Thanks!!!Sonia T.
El cliente no dejó un comentario.Ahmad S.
I reserved a reservation online and when I got to facility with my things they didn't have the unit that I reserved. So I had to get a smaller unit and go somewhere else and get another unit causing me time and extra money for gas and the unitBrandyn C.
El cliente no dejó un comentario.LAJOYCE K. | Overall Experience
El cliente no dejó un comentario.zedrick W.
El cliente no dejó un comentario.Wade T.
El cliente no dejó un comentario.ERICA E.
Great staff and very helpfulGwendolyn B.
El cliente no dejó un comentario.Alisha B.
The customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that locationCatherine C. | First Impressions
The manager is rude. She has poor customer service skills.Charlotte M. | Overall Experience
El cliente no dejó un comentario.Stephen H.
The customer service I received from Jeremiah was outstanding. I would definitely recommend using them.Joshua S.
The customer service I received with Ricoh and Jeremiah was excellent. I would definitely recommend others to use this facility for their storage or u-Haul needs.joshua S.
The equipment was clean but the truck need alignment bad so it was a bad experience with the truckASHELY T.
The processing time prior to getting the rental.Tekeya T.
El cliente no dejó un comentario.Anthony M. | Overall Experience
El cliente no dejó un comentario.Halona B. | Overall Experience
El cliente no dejó un comentario.Jesus A.
God Bless AmericaStewart J. | First Impressions
This was the worst experience I've had using Uhaul. I initially had a reservation for the Forest Park Location and received a call the next day saying the truck had been stolen off the lot the previous day. I feel like they probably just overbooked themselves and didn't have enough trucks. This was the first inconvenience. After this I have to drive further to the Morrow location. I received a truck. After transporting furniture on the first trip the car started leaking antifreeze within the cabin!!!! Had to end up parking the truck with delayed my move even more. I had people helping me with my move which inconvenienced me even further. Road side assistance took hours to come pick up the truck. I had to end up renting yet another truck. Management did not seem very concerned. When I asked to speak to the store manager I was told he was assisting other customers. I spoke with the assistant manager who assured me that he would relay the message to the store manager. When I returned the second truck I was told I would not be charged for the initial truck that broke down. I check my credit card statement and charged me for the first and second truck AND overcharged me gas. I know that the gas was at the same point where it was when I got the truck. I really needed more time, but I returned the truck out of pure frustration. I will definitely be using Penske or another service for future services. I need someone from corporate to reach out to me ASAP!!!!Ashley M.
Stop discussing issues in front of the customer and be more knowledgeable about moving and packingDomonique W.
El cliente no dejó un comentario.Mona L.
El cliente no dejó un comentario.Sharon J. | First Impressions
El cliente no dejó un comentario.Radhiya R.
El cliente no dejó un comentario.Bri R.
Knowledgeable and helpfulPamela F. | Overall Experience
Hire more people. I was waiting in line for 43 minutes.Sonia T.
El cliente no dejó un comentario.SAIDU B.
El cliente no dejó un comentario.EDGARDO N.
El cliente no dejó un comentario.DESTAUNI W.
El cliente no dejó un comentario.Christoper R.
I was charged a late turn in fee when I turned the truck in over 24 hours earlyAlicia R.
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.John A.
Great service at this location.Charlotte Jeanea G.
El cliente no dejó un comentario.Jhada G. | Overall Experience
GraciasWENDY D. | Overall Experience
Totally awesometavris S.
For my first time renting from uhaul my experience was okay just didn't get the real understanding of the renting cost and what would i be getting in return back on my card .when told the trucks was for 39.99. For a day i only use it for like 5 hrs and onky went over like 3 miles over my usage and was charge and only gave back little. The truck wasn't all that great either the steering was bad off it need an alignment ...it was clean just the steering was bad.Teneries T.
El cliente no dejó un comentario.leondo J.
Another excellent, efficient experience. This uhaul location shows consistent excellent service no matter who's working and no matter which shift. Officially on the level with Chikfila. Keep doing whatever you're doing.Damon D.
El cliente no dejó un comentario.EDGAR R.
El cliente no dejó un comentario.HAKEEM G.
El cliente no dejó un comentario.Marion L.
El cliente no dejó un comentario.Ashley J.
Other than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.Shinita F. | Overall Experience
The only thing I didn't like is that the truck was not already fill with gas, and I didn't like all those hidden feesDenitvas P.
Friendly staff Even though we had a last minute reservation they made sure we got everything we neededReginald M.
El cliente no dejó un comentario.Jemorie N. | Overall Experience
El cliente no dejó un comentario.lekisha h. | Overall Experience
El cliente no dejó un comentario.KENNETH A.
The staff was great!!! They assisted me with everything I asked forShinita F.
El cliente no dejó un comentario.james v. | First Impressions
El cliente no dejó un comentario.ALYDIAN S.
Can't think of the gentleman name but he was really great help with everythingCONCHETTA W. | First Impressions
Four pair of my shoes were stolen and no cared to look at the cameras at all no help what so everTynesha P. | Overall Experience
No sir.EDMUNDO H. | First Impressions
El cliente no dejó un comentario.Anjelicia M. | Overall Experience
El cliente no dejó un comentario.tabitha g. | Overall Experience
El cliente no dejó un comentario.SHAVEDA L. | First Impressions
El cliente no dejó un comentario.jaylen p. | Overall Experience
El cliente no dejó un comentario.Princess B. | Overall Experience
El cliente no dejó un comentario.Lyndale C. | Overall Experience
El cliente no dejó un comentario.CANA-MORIAH B. | First Impressions
The man that helped us check in had great customer service. When we first came in we were not greeted and waited for awhile for assistance when it was at least 4 people behind the counter.Miki M. | First Impressions
El cliente no dejó un comentario.ALLESHA M. | Overall Experience
El cliente no dejó un comentario.KANIYA S. | Overall Experience
Due to location of my unit, it was to far to get to & over priced for the size!Letitia B. | Overall Experience
El cliente no dejó un comentario.Loretta B. | First Impressions
El cliente no dejó un comentario.RICHARD S. | First Impressions
El cliente no dejó un comentario.LINDA R. | Overall Experience
El cliente no dejó un comentario.LaDonna B. | First Impressions
El cliente no dejó un comentario.rikayla l. | Overall Experience
El cliente no dejó un comentario.Doris R. | First Impressions
This location is the worst! I have never dealt with more unprofessional people when it came to uhal and I've use your service when ever I move. I went in a requested a storage room which the next day when I came back to put my stuff in my storage I thought to get a bigger unit which was a extra $72.75 Well I end up having to go back to the original storage because the one they try to transfer me to was the last one up a size but it was already taking just not in the system. So I was told my money will go back to my card which did not happen. My next bill came up which I was already out the unit I didn't keep it for the next month I already moved. So I called them the day the bill me and advise them hey miscommunication I'm not in that unit anymore and you guys just billed me. They agreed to refund me my fee that was charged which was the 58.00 and I ask them about my $72.75. He told me because it was a credit . When it was a payment off my card they can not refund me back my money which I was told it would be. Then he got out of character with me because of the question I was asking (Jeremiah Scoville) which made me angry because I tried to be as nice as I could but you want to make me the issue because I ask for a manager and ask you to get him on the phone and you tell me that's not your job! Then proceeded to tell me you don't have a button that will refund me my money it's just in the system as a credit and the amount will just stay with uhal and I can use it at all. That's do not even make Any sense!!! At all. You guys need to do a audit on the money they have brought in at that location as well as have unit occupy but not in your system because I went to a different Uhal and was told that was not correct and to reach out to cooperate. I file a disput with my credit company but I will not ever go back there !Quanetra E. | Overall Experience
I loved my 2 years stay at Uhaul of Morrow!!! My belongings were well secured and I didn't have any major issues. The General Manager Jeremiah Scovile is the best to ever do business with! He cared for all of my storage and moving needs!Shanta A. | Overall Experience
El cliente no dejó un comentario.Steven T. | Overall Experience
My refrigerator was full of mold but otherwise everything else was good.Irene L. | Overall Experience
El cliente no dejó un comentario.brittany h. | First Impressions
El cliente no dejó un comentario.Chantrell D. | First Impressions
El cliente no dejó un comentario.KANIYA S. | First Impressions
El cliente no dejó un comentario.RANDY M. | Overall Experience
El cliente no dejó un comentario.Debra H. | Overall Experience
El cliente no dejó un comentario.Tiffany S. | Overall Experience
Well lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!consuelo c. | First Impressions
All phases are excellentMarcus T. | First Impressions
El cliente no dejó un comentario.Sophia H. | Overall Experience
El cliente no dejó un comentario.MAHMUD C. | First Impressions
El cliente no dejó un comentario.Felicia L. | Overall Experience
El cliente no dejó un comentario.JAMES E. | Overall Experience
I did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this surveyracquel g. | Overall Experience
GraciasDONTREALE B. | First Impressions
My experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???tracy c. | Overall Experience
El cliente no dejó un comentario.Shayla W. | First Impressions
El cliente no dejó un comentario.Keith M. | Overall Experience
want to think Jeremiah and his wife very good peopleMack G. | Overall Experience
El cliente no dejó un comentario.TAMMY J. | Overall Experience
El cliente no dejó un comentario.Pamela C. | First Impressions
El cliente no dejó un comentario.Pamela A. | First Impressions
El cliente no dejó un comentario.ANTHONY M. | Overall Experience
I wish it was 24 hours or later hours to help late workers but i love Uhaul and the clean facilitiesKIARA W. | First Impressions
Correction I cleaned out my storage on 11/14/2021 because the office was closed I had to call customer service who was rude and did not help me with my move out concern.Nicole B. | Overall Experience
El cliente no dejó un comentario.MELVIN F. | Overall Experience
El cliente no dejó un comentario.kevin b. | Overall Experience
El cliente no dejó un comentario.BRADFORD F. | Overall Experience
The staff member that dealt with my case was on point and definitely took his role as Customer Service Representative seriously.farrad f. | First Impressions
Very good customer servicemarcie w. | Overall Experience
El cliente no dejó un comentario.Shontavia J. | Overall Experience
El cliente no dejó un comentario.Dominque H. | Overall Experience
Your staff member were rude and nee to be written up. He has No Respect.Sarah W. | Overall Experience
I was happy with the fact that I only rented a storage for seven days and I was still charged the full amount. I expressed my concerns with the representative at the location but was unhappy with the answer, I will still be charged the full amount. I think this is wrong and we should be at least given back some of our money.Dominique B. | Overall Experience
El cliente no dejó un comentario.EUNECA F. | Overall Experience
The experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unitJon-Sheree M. | First Impressions
Staff was the worst, I arrived every morning to grab my work things and got accused of sleeping in a unit. No one asked me anything nor called just put a lock on my locker because of what some one assumed. Terrible experience, had to miss a whole day of work changing my things to another storagemarcal e. | Overall Experience
Jacob made sure things was right for me and my familyJennifer E. | Overall Experience
El cliente no dejó un comentario.Rachel S. | First Impressions
Paid for 24 houfRicky H. | First Impressions
El cliente no dejó un comentario.Kathlene T. | Overall Experience
El cliente no dejó un comentario.Lora B. | Overall Experience
El cliente no dejó un comentario.jeannette j. | Overall Experience
El cliente no dejó un comentario.Julie G. | Overall Experience
The way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.ALICE F. | First Impressions
El cliente no dejó un comentario.Kiara W. | First Impressions
El cliente no dejó un comentario.Lisa C. | Overall Experience
Don't remember the gentleman's name was very friendly and helpfulvicky j. | First Impressions
Already paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.SEAN S. | First Impressions
El cliente no dejó un comentario.Edward R. | First Impressions
Jeremiah was excellent. The day we first came in the systems were down and we were on a tight schedule but Jeremiah made sure we got our storage unit and were able to get on our way. Thank you all.JEFFERY D. | Overall Experience
El cliente no dejó un comentario.EDWARD A. | Overall Experience
El cliente no dejó un comentario.Ashly M. | Overall Experience
El cliente no dejó un comentario.LAMAR C. | Overall Experience
El cliente no dejó un comentario.Nakeem W. | Overall Experience
El cliente no dejó un comentario.bibian n. | First Impressions
El cliente no dejó un comentario.Emma V. | Overall Experience
El cliente no dejó un comentario.linda W. | Overall Experience
El cliente no dejó un comentario.ELIANNA M. | Overall Experience
El cliente no dejó un comentario.Shirley S. | First Impressions
El cliente no dejó un comentario.BRANDON L. | Overall Experience
El cliente no dejó un comentario.Dominque T. | First Impressions
El cliente no dejó un comentario.Antiono W. | Overall Experience
El cliente no dejó un comentario.AARONIA S. | First Impressions
The Staff was Excellent and very helpful and knowledgeableKambria E. | First Impressions
El cliente no dejó un comentario.Jordan B. | Overall Experience
El cliente no dejó un comentario.Lorenzo F. | Overall Experience
El cliente no dejó un comentario.Yolanda T. | Overall Experience
The customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.Irene L. | First Impressions
I appreciate your serviceULYSSES C. | Overall Experience