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nissaa s. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at South Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The u-haul delivery ladies were absolutely wonderful. You have the best Ubisoft delivery people.
Shena M.The staff was very helpful and friendly even with me coming in right before closing
Fadena N. | First ImpressionsThe uhaul was on empty ( below empty on fuel line).
Kortnee G.Great experience Gabrielle and all the men after her were nice with great customer service
Azariah B.My unit alarm was a big issue the smell coming from that facility was ridiculous and rat traps in your unit I’m am a little grossed out by it I cancelled my unit they never could get my account correct constant having to call and go to rectify issues never again
Stacia S. | Overall ExperienceLove this location nice workers hook the trailer up fast and safe pace as I had to get on the move Thank you I will be renting from you guys again
kenesha R.Very professional staff that are very knowledgably, and helpful. They shouid be commended for a "Job Well Done!"
AUNDRA J.Great customer service
NORMA S.Everything went as planned !!!! Very nice !!!!
Lynn B.Jeremiah and another staff member who worked with him on 11/11 at 9:30 AM provided with customer service. They were pleasant and.prof.
demetra m. | First ImpressionsMatthew, Was the sales Associate that helped me. He was very knowledgeable, kind and friendly. He explained everything in detail to me. Please give him 5 stars ⭐️
Latoya J. | First ImpressionsThe staff were very accommodating and were very helpful!
brandon r. | Overall ExperienceEvery thing went great and I will use your company again when I need a rental
ROBERT M.I've never had problems with Uhaul and my experience this time around tops them all. Moving 1,000 miles was a process Uhaul made relatively and seamlessly smooth. There's a certain Mother/Son duo in the Morrow Store on Mt Zion I want to recognize and acknowledge. Their passion for delivering exemplary customer service shows in their kind and compassionate; friendly and inviting personalities. Thank you again for your wonderful customer service. My experience allows me to continue sending customers in your direction. My container was not on time AND I want to add that your driver maintained contact with me and it worked out better in the end. 5/5 stars
Antoinette J.The ramp came out of the truck.
RONNIE A.Great location, clean well lit, secured storage facility. Helpful staff. Good price. Seamless process from start to move out!
Alexis T. | Overall ExperienceN/S
RONALD H. | First ImpressionsThey need more vehicles at this location.
lakin F.I am a loyal customer of this particular Uhaul location. Overall Mr. Scoville manages his location very well but my issue is communication between his staff and their poor customer service. I wish I knew the ladies name specifically that I dealt with personally but when I first arrived to put my lock on my unit there it was wide opened and someone else's belongings was in my unit. To add insult to that injury when I arrived to move in my 24/7 access card was not activated. Lucky for me someone else was moving in. The following day when I arrived to complete my move in the service elevator was down. We were told to either take the stairs or come back when it's operational with no remorse for the fact we had to carry heavy loads up 2 flights of stairs. My overall move in experience was horrible. After all of that...the same lady called me harassing me about the keys to the vehicle that I clearly and can be seen on camera dropping into their bootlegged key drop location. She proceeds to tell me that I will have to call roadside assistance for them to get into the van and I will be responsible for the lost key and that she can't move forward with completing my rental. I explained to her several times that the keys were dropped and I'm not calling roadside assistance when both the vehicle and keys are in their possession. She places me on hold to double check their drop location then comes back to the phone to apologize to me that the keys were located. I was so furious. If I can help it I won't never use this location again.
Shanta A.Great!
ALEXIS J. | First ImpressionsNothing
Christa E.Customer service was WONDERFUL even though I was late picking up the truck everything went smoothly even with the drop off Thank you
Pamela W.Had great experience buying boxes and tape a few weeks ago very professional employees and helpful. However on October 13th I had a truck reservation but was told it was for Oct 14th, which was ok bcuz I was able to get a truck and paid 90.43. So we returned the truck next morning on Oct 14th but was charged again 71.23. Not sure why the additional amount but I will be calling.
Lynecia B.Good customer service
Doris M.Just easy friendly great customer service. Easy in easy out. I would go out of my way to use this location just based on the customer service
THOMAS L.Safe clean accommodating staff.
Rayshon D.Everyone one of the workers have excellent customer service skills.
Tiyonna W. | First ImpressionsGreat customer service and great trucks
Jane E.Joshua and all the staff are very kind and welcoming
Devon B. | Overall ExperienceGood customer service.
van t. | First ImpressionsThe young guy who helped me was rude and dismissive and not helpful or welcoming at all .
Constance B.The equipment was clean just old. Time for new trucks... The service was awesome thanks to Tucker!
ALISA R.This location has VERY good customer service I don't know who trained the people at the Forest Park location or if it is private owned because it's horrible over there and at many other locations I've interacted with multiple employees at this location and they are ALL very nice, always in a good mood, always very helpful and friendly so kudos to management for ensuring that they provide excellent customer service at this location so the only thing they can improve on is having to move our reservation to these other horrible locations to get our rental
Josephine V.Louis was the best! So, was Levi! The best customer service I’ve received in a long time being a female trying to move my car and stuff. Please recognize these two! I will rent again and again at this location. I went to another location near by my house and was horrified at the upkeep! I would not store my animal stuff there or anything else! Well done! Thank you!
cassandra l. | Overall ExperienceEveryone was great and very helpful
Naronia P.Easy process. Great staff. Clean facilities.
Stacey B. | First ImpressionsThe staff is irresponsible and not welcoming always irritated or bother tell you one thing then does something else lied to me about dates just horrible and I was a customer for years
Darrell F. | Overall ExperienceI been here a lot , up to 10 times in 2 year, fast service, recommended
NHAN N.Everything was great
Tammie C. | Overall ExperienceN/A
Michael U.Excellent overall experience. I would use and refer U-Haul services to friends and family
La Shannon L.Everything was great.
Angelo W.The service was fast and friendly, I would like to say thank you.
SCOTTIE J.Great service!!
larry A.When picking up the truck, the lady that was supposed to be “helping†me was not to keen on assisting me with the pickup and doing a walk around. I was left on my own and asked for assistance, nothing but an attitude about me asking questions. I'll pay more and go back to Penske.
Randal S.Everyone else was pleasant and was handling the influx of customers. Lotoya James was the only unhelpful person in that crew. Her attitude was disgusting not only to me but customers before me. She spoke about the store she came from 441 and how she should have called off and stayed home in front of customers and to me while she attempted to help me. All she did was complain that she was new and didn't know how this store operates. To express that to customers was truly unprofessional. She acted as if she was new to the system. When Mrs. Cathy came to help I mentioned to her that James kept stating she was new and was met with a disgusting response from James stating I'm not new to this system. In my mind I was not speaking to you and you kept telling everyone that so why are you responding. The last thing James did was when I was trying to purchase a unit she quoted me the incorrect price of 79.95. I told her that that's not on the signage around here and she responded by saying it doesn't matter what's on the walls you can take it or leave it. Well I ended up with Mrs Kathy and got the size storage I asked for in the beginning for 69,95 and she apologized and said that James miss spoke. I was in the store for 2 hours unnecessarily because James was having a bad day and could not handle the pressure of working that day and also let people know what store she was from and that she should have stayed home. If she is easily overwhelmed and frustrated maybe U-Haul is not the place for her she might do better in fast food or something that is straight to the point like cleaning bathrooms where she has little contact with customers.
Elisha U.The 1st location and employee in Jonesboro was horrible but the representative on the phone quickly & effiently corrected it and it was a great fast and friendly experience at the Morrow location THANKS
Tracey S.Great service.
kathleen S. | Overall ExperienceMy U-Haul was giving away to another customer under my name. It was so confusing.
Kendra R.Great guy
Tesson D. | First ImpressionsNo issues
Loreal C.I would recommend this one because so far I got good vibes from the staff, and the young man help me was very helpful and very patient.
Cynthia H. | First ImpressionsEverything went well and Wesley was a complete joy to work with. He provided excellent customer service
Laketa F.I will be back!
KEITH J.All staff was very welcoming and patient. Louis was our contact and he was awesome. I feel as if my storage area is safe and secure.
Tami B. | First ImpressionsWorst experience ever. Drove all the way from Maryland to Georgia for my move, and this location has been the worst to work with. When I arrived after a 10 hr drive I was unable to check into my storage unit all because I arrived at 7:01 pm. Now how would you feel after being on the road for 10 hours and a company couldn’t even accommodate you for being 60 seconds late. Absolutely ridiculous. From the customer service to the neglectful acts they have committed since day one. I paid 750.00 for a U-Haul truck and was offered one month free for storage. Did not receive that. I gave them another chance and rented a U-Haul truck for 4 hours to move my things out of storage into my new apartment here in Georgia. The customer service I received while trying to reserve the truck was something I’ve never experienced in life. I even had to get the manager involved due to a young man telling me he couldn’t rent me the truck. All because I asked could I return the truck closer to my apartment. He then walked away and said he couldn’t assist me. Then to make matters worse I look on my account today and was charged 162.00 for a “missing utility dolly” that I never received. I will NEVER step foot in this establishment ever again. I wish I could give them 0 stars.
Sydney S. | Overall ExperienceTo new to give additional feedback as I haven’t moved in storage yet.
helen l. | First ImpressionsGreat staff Guage and Jeremiah were very helpful amd the manager was onsite helping other customers, didnt catch her name.
IAN S. | First ImpressionsHi Jeremiah, my name is Tracy Cutrona and I just checked out of our storage unit at your U-Haul. I wanted to let you know that Levi one of your workers has been in the bathroom the entire time while seven or eight people were waiting in line to be checked out. I waited 40 minutes and I have proof that I was in your office for that long. I believe that the gentleman is still in there. Just thought you should know what kind of work he's doing. This was a text that I tried to send, per the business card that was at the U-Haul location but it did not go thru. All other staff was good.
Tracy C. | Overall ExperienceEverything was great Wesley and Gauge were excellent workers nice patient and greeted us when we walked in
sharon Y.Ensure that the employees are doing what their supposed to do to the equipment when a customer returns it. The staff attempted to charge me for gas that I put in the truck when there was no gas in the truck to begin with, My grand total was modified, however the funds have not been returned to my card (52.00). I rented the truck Saturday 8/12 and returned the truck 8/12 on time and today is 8/14 and my funds have not been returned to my card. I did not go over the miles that I paid for, I paid for 80 miles and only driven 60 miles and funds are due to be returned for that and have not as of today. I wouldn't recommend no one uses this site. I'll be sure to go on the website to write a review as well.
Chastadi M.When I git to this location it was closed. I ask 2 different employees to assist me w/ my pu on reservations. They flew out da doors like flies. I called thee 1-800 uhaul for assistance. They gave me sa run around. So I never got my rental. So please don't bill me for un*used equipment.
DEBORAH S.Staff was great
Justin W. | Overall ExperienceHi I wanted the 10 by 10. I was a little disappointed overall I received a storage unit.
Raphaela F. | First ImpressionsThere were times that a particular customer rep wasn’t helpful when I visited the facility. Nor did he acknowledge me when i entered the premises.
latoria d. | Overall Experience24 hour access was what i needed. Great staff experience is always a +. Cleanliness is great. i actually used this facility twice just because of the experience the first time. this is my go to storage spot!
LE ROI R. | Overall ExperienceThe only thing I hate is the price increase for the storage unit... For the exact same space and amenities: lighting, friendly staff, clean and etc...
Deanna P. | Overall ExperienceThe staff is wonderful and the Jeremiah is an amazing person. I love this site and all the wonderful for being so amazing.
Darius b. | First ImpressionsEveryone was nice and helpful. Thank you everyone for there help.
Vivian T. | Overall ExperienceThe experience was pleasant however I did not appreciate the constant rate increases. It would seem that a company would reward loyalty instead of raising the fees.
KIWANIS G. | Overall ExperienceLove the service and everyone is so nice and respectful and willing to solve any problems
MARC G. | First ImpressionsI had 24/7 access so it made it convenient for me to store after store hours. I used them for over 2 years and I haven't any complaints about them.
David L. | Overall ExperienceGabby, Tucker, Levi and everyone else that got us through this is very helpful and nice and we can’t thank them enough. Thank you for everything y’all do!
Dedrick F. | First ImpressionsThe staff was very friendly and knowledgeable. The GM Jeremiah was very nice and accommodating.
Pamela S. | First Impressions10/21
Betty R. | Overall ExperienceGood explanations to questions. Patient when showing me unit location. Clean bathroom.
Mabelline H. | First Impressions