Comentarios del cliente para U-Haul Moving & Storage at South Lake

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at South Lake

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Shanteria W. en

Grado:

Dominick.. Hope i spelled his name correct. He was Awesome!

Annette C. en

Grado:

El cliente no dejó un comentario.

Radeem S. en

Grado:

Entire experience was just terrible. They will never get our business again. Huge Liars

Christina H. en

Grado:

I was very happy with the customer service I receive from the staff . Please keep up the good work.

PEARCE T. en

Grado:

This is the best service for renting reliable equipment for doing just about any job you need. Thanks for making it so simple. ????

Antriell L. en

Grado:

Equipment was defective almost lost my car Because the Kingpin would not lock

Kiah H. en

Grado:

El cliente no dejó un comentario.

Brianna P. en

Grado:

Dominique was perfect both times I came to the location he’s quick efficient friendly and very kind I found myself engaging in conversation for quiet some time I will definitely be returning for future rentals

Yezexter M. en

Grado:

Just horrible everybody needs hel

Cierra S. en

Grado:

El cliente no dejó un comentario.

Yalonda F. en

Grado:

El cliente no dejó un comentario.

wanda m. en

Grado:

El cliente no dejó un comentario.

Lisa T. en

Grado:

Initial customer rep was professional And help me decide what product I needed. My husband picked up and returned and he did not have anything negative to say about his interaction.

laura c. en

Grado:

When I first walked in the store was nice and clean. The person who helped me which was Kenneth Mcgee has outstanding customer service skills. He knew what he was doing from beginning to end. Thank you!

Tamara T. en

Grado:

El cliente no dejó un comentario.

MAGDALENA L. en

Grado:

El cliente no dejó un comentario.

Tyrone D. en

Grado:

El cliente no dejó un comentario.

Gary J. en

Grado:

El cliente no dejó un comentario.

traci h. en

Grado:

El cliente no dejó un comentario.

Barbara F. en

Grado:

Everything was good

Jada B. en

Grado:

El cliente no dejó un comentario.

Kirsten T. en

Grado:

Kenneth McGee was extremely helpful in assisting with my rental. He was very informative and extremely polite. Would recommend to my friends and family.

John K. en

Grado:

When I called in the phone to get an initial quote, I waited for 12 minutes and 55 seconds. When I mentioned this to the representative she said some if the people that call have to wait an hour. My response to that was that's not good. To be more efficient provides better customer service. If I had to wait an hour to get service, you would never receive my business so that employee needs to be trained. Luckily, my service from the guys that was working Friday May 31st, was excellent. Also it would be nice to be able to have some trucks with liftgates on them because I had to rent that from your competitor.

Marika H. en

Grado:

El cliente no dejó un comentario.

henri v. en

Grado:

The guy that helped me was attentive professional, but fun and fast. Kenneth is a great employee!

Jeremy R. en

Grado:

No improvements needed. The representative was helpful and well informed. Thanks Uhaul!

LESLIE L. en

Grado:

El cliente no dejó un comentario.

Tyler W. en

Grado:

El cliente no dejó un comentario.

Sorrell B. en

Grado:

El cliente no dejó un comentario.

BRittany D. en

Grado:

El cliente no dejó un comentario.

eric z. en

Grado:

100% recomendado..

Vickie B. en

Grado:

El cliente no dejó un comentario.

Nicole W. en

Grado:

I placed a reservation for a U-Haul truck and storage. I was able to ren and check out my truck but when I came to get my storage it was the wrong size so a rep help change it but it was on the 2nd

Tia S. en

Grado:

My reservations was correct in the system and the rate I was quoted over the phone was honored. It was a pleasure for things to go so very quickly and smoothly.

chenagi b. en

Grado:

El cliente no dejó un comentario.

Tyler E. en

Grado:

This location was by far the most helpful U-Haul location I’ve ever used. They were friendly, enthusiastic, and very professional. The GM Jeremiah helped me with drop-off location switch.

Tiffany T. en

Grado:

El cliente no dejó un comentario.

Uy N. en

Grado:

El cliente no dejó un comentario.

Shaine H. en

Grado:

The guy who assisted with the return outside with the dreads, has a shitty attitude. His customer service skills could use improvement compared to others I interacted with at the location.

Andre b. en

Grado:

El cliente no dejó un comentario.

Shantara M. en

Grado:

Very professional and courteous very clean atmosphere

YOANEENA f. en

Grado:

This was my 2nd time renting from this location. But my 2nd time was better then the 1st. I really didn’t want to answer “No” to the equipment not being clean but when I picked my van up it was extremely dirty and I really didn’t notice until I got home. As soon as I noticed how dirty the van was, I call and the manager Jeremiah answered the phone. He was very nice and polite and told me to bring the van back in exchange for another one. He also offered my $25 off my rental. Also after everything was over and done. He noticed that something wasn’t right with the mileage charge on my van. He immediately corrected it and refunded my money and call to tell me what happened. Can you please tell me , where do ever find “Great” customer service like this. I highly recommend the Southlake U-Haul rental and storage.Thanks Jeremiah !!

Lanaifran B. en

Grado:

El cliente no dejó un comentario.

GERRA S. en

Grado:

Love newer location .the guy that set up the storage missed out on informing me of a lot of information but security wise ,i do feel as though my possessions are in good hands. I am glad i chose this

Keith D. en

Grado:

El cliente no dejó un comentario.

KEASHA K. en

Grado:

Very clean and well-maintained.

Tamara T. en

Grado:

No improvements needed. Love the location I received rental truck from and the staff.

BILLY C. en

Grado:

El cliente no dejó un comentario.

Roslyn H. en

Grado:

El cliente no dejó un comentario.

davontae m. en

Grado:

I have been a customer since the building was built a few years ago and received nothing but superior customer service. Chick fila? No uHaul has the best customer service making me and my family feel like we were premium VIPs. Jeremiah has been nothing but the best for the moving experience. Well knowledgeable about uHaul and it's products. I recommend this clean, friendly location to everyone and I will be utilizing this location for years to come. Thanks Jeremiah for another fantastic experience! This is by far the best uHaul I have come across and I look forward to seeing this uHaul as the leading uHaul of customer service possible that I have seen yet! Keep up the good work. You and your team have truly impressed me and my family time and time again!

Lanaifran B. en

Grado:

Associates were very helpful and made my experience great

jarvis j. en

Grado:

My overall, experience was excellent. Jeremiah Scoville, Kenneth McGee was awesome, great customer service, knowledge of their product, clean environment and look forward to visiting soon. Great Job Guys !!!

Kiana N. en

Grado:

Customer service was great but the price was not at all what I expected. The truck said we drove more miles then we actually did. 30 miles in total but the place we moved to is only 4.4 miles away.

Myneisha W. en

Grado:

El cliente no dejó un comentario.

joseph f. en

Grado:

El cliente no dejó un comentario.

Gloria C. en

Grado:

Everything was fine.

Keisha J. en

Grado:

Nothing! I was serviced by Domminick but everyone I encountered was very pleasant. Great customer service!!

george W. en

Grado:

My experience was very positive and handled professionally by Dominick.

Akinwale S. en

Grado:

Great facility

Lucille P. en

Grado:

need more people to help customers

Jason B. en

Grado:

The customer reps were great! The were all pleasant, and professional.

Priscilla W. en

Grado:

This is the second time in a row, I've had two separate pre-authorizations for the same reservation/service sent to my bank account at this location. After the initial reservation pre-authorization, and later charge to my account for the total service amount, a few days later the same pre-authorization is sent to my bank again! This time it caused an overdraft! The manager at this location says it's the bank, the bank says it's the merchant (Uhal). I won't rent from this location again!

Wanda B. en

Grado:

El cliente no dejó un comentario.

Naomi D. en

Grado:

El cliente no dejó un comentario.

Tony R. en

Grado:

El cliente no dejó un comentario.

Derek S. en

Grado:

I inquired about discounts and offers for veterans. I was not only given a full explanation of available services which helped me save money, I was offered a nice gift from the Gen Mgr who acknowledged my sacrifice. My adult daughter was a former customer and know I will let my retired US Navy veteran mother know how great I was treated, as well.

Denerika H. en

Grado:

Keep up the great work, the team there is so awesome

Graciela S. en

Grado:

The manager is really nice and quick he knows what he’s doing. Very great customer service I would definitely recommend people to purchase equipment at this location!

Brian T. en

Grado:

El cliente no dejó un comentario.

Julia W. en

Grado:

El cliente no dejó un comentario.

Latisha M. en

Grado:

El cliente no dejó un comentario.

Veronica C. en

Grado:

Very friendly staff, clean and comfortable

tim c. en

Grado:

El cliente no dejó un comentario.

Jacqueline W. en

Grado:

AWESOME, AWESOME, AWESOME!!!

robert w. en

Grado:

Excellent!

Cynthia H. en

Grado:

The original truck would not crank. The true that I drove had a number of scratches and dents. The brakes squealed.

Edna B. en

Grado:

Your assistant manager well represented this location.

Christina H. en

Grado:

Have more then one cashier

MARLO T. en

Grado:

AMAZING, AWESOME, FRIENDLY CUSTOMER SERVICE. FROM DOMINICK AND FOZZY. KEEP UP THE GREAT WORK... JERIMIAH IS A OUTSTANDING MANAGER .

Rashaude G. en

Grado:

El cliente no dejó un comentario.

Tina b. en

Grado:

El cliente no dejó un comentario.

Tamara F. en

Grado:

El cliente no dejó un comentario.

terry f. en

Grado:

El cliente no dejó un comentario.

Aisha S. en

Grado:

I notice in the area when you're trying to use the Wi-Fi to return truck it does not work maybe a better internet access or Wi-Fi but should say but everything else was great

milton h. en

Grado:

El cliente no dejó un comentario.

Rose M. en

Grado:

Excellent delivery service. I highly reccommmend.

Quinn P. en

Grado:

Everyone was very friendly and helpful.

David S. en

Grado:

El cliente no dejó un comentario.

armando c. en

Grado:

El cliente no dejó un comentario.

Bryan R. en

Grado:

Nothing, Everything went very seemless which is usually not the norm for a move

Rikayla D. en

Grado:

I was over charge 300$.

Peggy G. en

Grado:

So glad to be out of there

henry f. en

Grado:

El cliente no dejó un comentario.

Jose S. en

Grado:

El cliente no dejó un comentario.

TAMEKA M. en

Grado:

El cliente no dejó un comentario.

Oscar D. en

Grado:

El cliente no dejó un comentario.

Barbara W. en

Grado:

Those guys was awesome I would definitely recommend this place to anybody. Great sense of humor.

Bradley A. en

Grado:

El cliente no dejó un comentario.

Aaron B. en

Grado:

Jeremiah and his team are first rate!

Horace P. en

Grado:

You seem to be running a scam the first problem is that you don't honor your reservation the pick up location was 6055 n Henry Blvd for 8 am when I went there I was sent to two other locations. The final location was 30 miles away so you could run up the mileage charge the fuel cost and I was unable to get the truck until 11 am which made me three hours late in returning the truck. It was the worst experience I have had which cost me over sixty dollars extra.

Antoinette W. en

Grado:

No problems with the rental.

yolanda j. en

Grado:

El cliente no dejó un comentario.

Ebony C. en

Grado:

El cliente no dejó un comentario.

tyrone a. en

Grado:

El cliente no dejó un comentario.

lashawna m. en

Grado:

El cliente no dejó un comentario.

Alicia B. en

Grado:

The entire staff was very professional at all times and always assisted me in every need that I had

timothy v. en

Grado:

El cliente no dejó un comentario.

Karen P. en

Grado:

El cliente no dejó un comentario.

GUSTINA C. en

Grado:

I had to wait for a long time, but service was extremely good.

manuel d. en

Grado:

El cliente no dejó un comentario.

Daphanie R. en

Grado:

El cliente no dejó un comentario.

Katrina H. en

Grado:

El cliente no dejó un comentario.

Luis O. en

Grado:

El cliente no dejó un comentario.

sharon t. en

Grado:

El cliente no dejó un comentario.

Kim E. en

Grado:

Nothing

Teresa R. en

Grado:

Picking up the van took longer than expected, but the return was very easy and efficient.

Jamaul W. en

Grado:

El cliente no dejó un comentario.

tyeshia f. en

Grado:

El cliente no dejó un comentario.

Alicia P. en

Grado:

El cliente no dejó un comentario.

carmen f. en

Grado:

Need more staff, it took awhile for me to get wait on, was just one person working!! But other than that it prefect!!!!

adrian y. en

Grado:

El cliente no dejó un comentario.

Ryan W. en

Grado:

El cliente no dejó un comentario.

George W. en

Grado:

After I told the office I would be in on a certain day to pay my bill they called me every few days leading to that day Gabriel even went back and forth with me over the phone not great service

Richard H. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

It was a Friday night and the first night of the month, one would think it would be the busiest day, but there was only one person there that could work behind the desk and check people in and out. We got our vehicle, we were gone about an hour and then we had to wait about an hour to check it back in and get our final paperwork. There is no one outside to tell you where to go, to park, etc and the check in desk is hidden on the entirely opposite side of the building, I thought I had gone into the wrong place. It is very neat, very clean, but very unorganized.

monique p. en

Grado:

They charged me a $30 service fee when I returned the truck well over the amount at starting point.

TOYEA C. en

Grado:

I like the fact they have overnight service. That really came in handy.

Tracy O. en

Grado:

Great service!!!😁

barbara O. en

Grado:

As far as getting the truck that experience was fine when I returned the truck I went less than 5 miles from the U-Haul on the same street my stores was next door to U-Haul my apartment I moved in with less than 5 miles when I got the bill 5 days later I was overcharged for mileage that they say I went that I didn't go and at the time the dispatcher was helping someone else so he might have mistaken some somebody else's mileage for my mileage so I was overcharged and I'm still trying to dispute that. And the manager at the site he's not trying to help me anyway. And that's poor customer service.

Marcia D. en

Grado:

Excellent experience. For new items or procedures, maybe work out the kinks in advance with some test rental runs. Maybe create a fake customer to test the entire process from start to finish, including online, with the customer service rep, IT rep, etc. Then disseminate the info to the multiple uhaul locations to make ithe process seamless across the board. We were the first at this location to rent the bins. It took some time to work out the process. But we were VERY pleased with the product and the service at this location.We strongly considered renting the truck from this location as well; but we chose a closer location to save on the mileage costs. Jeremiah and his crew has a top notch business. It's the best uhaul I've ever been to.

Leona B. en

Grado:

El cliente no dejó un comentario.

Rhonda P. en

Grado:

Staff was great. Location is spotless. My only complaint is that at 9 am on Saturday the line of customers was very long. One more employee working the counter would have helped the 2 that were there.

Jacqueline L. en

Grado:

The units are priced too high

Corine F. en

Grado:

GABBY WAS EXTREMELY HELPFUL..AND SUPER NICE!!!!

charlie o. en

Grado:

El cliente no dejó un comentario.

Molly S. en

Grado:

Staff was very friendly and accommodating, answered all of my questions. Equipment was in great condition for my move. I would definitely recommend this location.

Kyle C. en

Grado:

Affordable prices. Uhaul have everything you need. Highly recommended

Michael M. en

Grado:

Excellent service!!!

JEREMIAH S. en

Grado:

This location is the best of the best. The facility is always clean and inviting! The equipment was very clean and in great condition and dealing with the staff made everything super easy. They’re efficient and what they do here!!!!!

Roosevelt N. en

Grado:

I absolutely love this location! Not only was the location exceptionally nice & always clean, but the staff was always professional, courteous and very helpful!

LaShawn M. en

Grado:

Fuzzy the rep was rude when asking different questions about the different sizes of trucks and storage. He lack patience and it shows in his customer service. Also the wait is very long inside .

Jack C. en

Grado:

We had a ubox at my house so we never were at the facility but it made me answer the questions. Reserving the box, drop off and pick up was easy

sharlene v. en

Grado:

My experience at U-Haul regarding staff (pleasant and professional), facility (clean and secure), and location was outstanding. Thank you U-Haul staff for a job well done.

Michael S. en

Grado:

Great facility. I have no worries about the safety of my belongings. The storage facility is clean, well lit with lots of state of the art security. The staff is very courteous. Great experience.

KEASHA K. en

Grado:

The staff was friendly and thorough.

Monae W. en

Grado:

This is by far the best U-haul experience I’ve ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.

Laketa B. en

Grado:

Thanks for everything

vickie c. en

Grado:

Thanks

LINDA H. en

Grado:

For the most part, the staff was friendly, knowledgeable and prompt. The day I moved out of the unit though, service wasn't so quick.

Sharon H. en

Grado:

Friendly service

Vivian h. en

Grado:

When I first came I was stressed and very upset but at the end of the day my services were met. I appreciate your services at South Lake Uhaul in Morrow thank you

HELEN G. en

Grado:

Darlene at the Morrow location was fantastic. She was friendly and helpful. She delivered the boxes in the cold pouring rain and had a smile on her face. Great experience!

FEDONA D. en

Grado:

Store manager was nice made a bad situation better.

Traci M. en

Grado:

Welcome to the neighborhood! 😁 Nice, new facility; always clean and well stocked; with a friendly & helpful staff! Thx Becky & Jeremiah for A+ customer service! 💯 Keep Up The Great Work Team! 🅰➕

Jordan B. en

Grado:

Discounting the dead roaches littered around on the floor, I'd say it's quite a neat storage facility. The only issue I have, is that I was not told of the lack of temperature control.

KATHY B. en

Grado:

My experience was great....thank you

Vivian h. en

Grado:

I was very unsatisfied with the U-Haul. I was missed lead it I was given the wrong instructions and then I got charge for extra mileage that was not post to be taking off

TINESHA F. en

Grado:

Guest service was amazing.

Cecily M. en

Grado:

Darlene, Ubox, was great and very professional.

Candace C. en

Grado:

They have very great customer service!!

Karen L. en

Grado:

Convenient & know there job

LACHERYL M. en

Grado:

Everyone I've encountered at the facility was awesome

TWANA J. en

Grado:

The office was clean. The storage facility did not get swept too often. Other feedback, please give customer option to see/walk trough storage unit location (1st or 2nd floor) prior to renting.

pamela m. en

Grado:

Everyone was very friendly and very helpful. I really appreciate good customer service.

GUSTINA C. en

Grado:

Long wait for service, otherwise, excellent service.

brittany h. en

Grado:

Everything was fine

Marlon T. en

Grado:

If this was the last storage facility i would donate all my things to charity! The manager Jeremiah scoville was rude and insulting! I emailed about his behavior never got a follow call from his boss

courtney t. en

Grado:

Excellent service very knowledgeable general manager extremely helpful Thanks u haul @ Morrow GA

Charlie B. en

Grado:

The people at this store were the best people to me. Fozzy went beyond,and above. This was my first day in Alt. He helped me so much. I thank him so much.

barry w. en

Grado:

Roaches roaches roaches

Travet W. en

Grado:

I had an excellent experience with the staff and facility!

D'Anna b. en

Grado:

Call center reps were horrible when communication with customers and Mgr’s.

betty s. en

Grado:

none

PATRICE S. en

Grado:

It was a good experience. Everyone was helpful.

GUSTINA C. en

Grado:

Good service

Annette C. en

Grado:

The staff there was very helpful very great hospitality management team was great and I want to thank I believe his name is mr. Fuzzy great job

Mark Q. en

Grado:

Z

frank A. en

Grado:

Excellent location, clean and great customer service.

ROBYN P. en

Grado:

I love this place and I will always come back

Debby S. en

Grado:

It was very frustrating and time consuming trying to arrange to get the pods delivered to my house. The staff was not knowledgeable of pricing for delivery and unloading and was very unhelpful

Leteshia C. en

Grado:

The storage facility was very clean and well maintained. The staff was excellent.

Morreys G. en

Grado:

Really great service and they were very understanding of your situation.

RAVEN B. en

Grado:

Great Facility I was very pleased