Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

6,823 comentarios

124 Skyland Blvd E   Tuscaloosa, AL 35405
(Half mile from Interstate 20)

(205) 349-1353

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 349-1353

124 Skyland Blvd E
Tuscaloosa, AL 35405
(Half mile from Interstate 20)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Trailer was dirty and had old rags piled up inside. Representative failed to provide furniture pads as requested and discussed.

William D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
4.0

Although my whole experience was good but I returned the truck to the counter and despite the fact that I filled the tank they charged me for gas and when I returned to the front desk and told them what happened they reimbursed me, but that was definitely not convenient

HESAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
1.0

Service inside is always extremely slow and employees are not very helpful or friendly. What made this visit extra unpleasant was that the company overcharged by a large amount because they did not accurately keep track of mileage or fuel, and did not do anything when this was brought to their attention online and verbally. Thankfully management corrected the charge in the end, but it was a painstaking process.

Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakaya J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
1.0

I was not there at my pick up time. Nothing says you have to be there at that specific time. They canceled my reservation. I did not receive a call before they canceled. I made reservation on Feb and had gone online the day before to do the initial steps to facilitate pick up.

Helen M. 
Clasificación:
3.0

There was zero communication by the person checking me in.

Mark M. 
Clasificación:
3.0

Mobile check in a bit lengthy. Very small location so finding parking to return van was difficult. Luckily an employee saw me and offered to park for me.

Keaira B. 
Clasificación:
5.0

Take a break or two. It was busy when I visited and the team did an excellent job of flowing from one customer to the next. I even witnessed someone checking in multiple vehicles in the speed it took me to check in my one vehicle with no extra equipment via my phone app. Very impressive teamwork I felt they made an effort to meet all of the customers' needs. My first choice when looking for a rental.

Lew L. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
2.0

The person who checked us in was no where near professional at all. He acted like he didn't want to be there and it was an issue to check us in.

Angela L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

Nothing. Excellent customer service.

Christopher M. 
Clasificación:
5.0

N/C

LaiQuita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yhlonda H. 
Clasificación:
4.0

The lady at the counter was very helpful and nice and helped me understand a lot

JAMIE H. 
Clasificación:
4.0

Have a little bit more parking spaces for customers. This is a busy location!

Diamond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Syonia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
4.0

Storage units need to be more presentable..

LaiQuita M.  |  First Impressions 
Clasificación:
5.0

Clean the door pockets in cab

Darla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
2.0

Better customer service and double check truck AC. We brought our truck home only to find out the AC was not working and blowing hot air for our 12+ hour drive to Oklahoma

Jonathan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
5.0

The service personnel was very helpful and courteous.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zihe Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Beth W. 
Clasificación:
5.0

Very efficient

Larry D. 
Clasificación:
5.0

Nada

LAMONT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
3.0

The air conditioning did not work in the vehicle and the passenger side mirror would not stop moving.

Ashia C. 
Clasificación:
5.0

Excellent help

Oliver S. 
Clasificación:
3.0

N/a

Aeriel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron D. 
Clasificación:
5.0

Corey provided excellent service. Thank you Corey!

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade F. 
Clasificación:
1.0

I am being charged over 200 days for boxes that I returned with my truck rental. This location needs to have better service and to check all their equipment to make sure proper returns are documented. I couldn't take the boxes inside because my truck return was after they were closed and I moved out of the area.

Felicia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL B. 
Clasificación:
1.0

They gave us a raggedy truck that had to be towed! And bad customer service!!! I will never come back!

Jonathan C. 
Clasificación:
5.0

Awesome check in person! Didn't even have to wait in line, she saw me arrive and just knocked out the return on her device! Top notch.

Jason E. 
Clasificación:
5.0

Queen did a great job getting me in and out on a busy Saturday morning.

SHAWN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

MORGAN S. 
Clasificación:
4.0

Kimberly Wilson was efficient, friendly and very knowledgeable! I would definitely rent from this location again!

Erin H. 
Clasificación:
5.0

This is definitely the place to use in Tuscaloosa. The alternative independent that claims to be “Awesome” was closed in the Middle of the business day. The skyland location seems to be the spot to serve uhaul needs.

chase C. 
Clasificación:
1.0

I couldn't have had a worse experience with Uhaul if you all tried--and it sure felt like you did. I initially came to this location to rent a truck and was met by one of the most rude people I've ever encountered. She told me the only truck available when I needed was a 26' and kept telling me to just take it up with customer service if I didn't like it. In fact, trucks of all sizes were available when I checked online, so this was a flat lie. Additionally, when I reserved a 15' truck online, my pickup location was moved from within 10 miles of me to nearly 70 miles from me the night before. I was on the phone with customer service for over an hour trying to get the truck closer to me, to no avail. I had already paid for it and was furious, but the customer support agent was not in the least sympathetic, apologetic, or helpful (in fact, her only solution was moving the pickup location even FURTHER away!). When she "reconnected" me to talk to someone about cancelling my truck, she in fact hung up, causing me to sit and wait another hour for someone else from customer service to contact me. When this new person called, he was rude, obnoxious, not helpful, and immediately hung up once my truck was cancelled. He talked down to me and it was infuriating. Then I finally get a 10' truck reserved in my town as a round-trip instead of a one-way. Fine. I go to pick it up, and it isn't available. The two representatives in the store called other people who hadn't returned the truck and then finally figured out they did have one available for me. Had things gone according to my original reservation, I would've picked up a 15' truck at 9 am and had it for the day. Instead, due to all the changes, delays, and lack of apologies, I ended up with a 10' truck at 6 pm, causing me to move solely at nighttime, which was an incredible hassle. One, in fact, that I planned on NOT having by getting a bigger truck for the morning, but of course, that did not shake out. Then when I go to return the truck, I dropped the key in the box as the representatives told me, only to find out there was a whole online process I had to complete, which I could not complete accurately since I had already locked the truck and put away the key. All in all, this was by far the most infuriating transaction of my life, and nobody along the way seemed to give a single damn or try to help at all. I have never felt so horribly about a customer service experience as I have with this whole charade. I will never, under any circumstances, use Uhaul again, and I have successfully convinced many of my other friends who are moving (we all graduated at the same time) to use ANYTHING else. This was a piss poor experience and I am shocked this company is apparently run this incompetently. Absolutely pathetic.

Tucker C. 
Clasificación:
5.0

I came in about 5 minutes until close unintentionally because another location in town severely let me down. The young lady who waited on me got me fixed up with a trailer and dolly quickly. She stayed after close to ensure I had what I needed even when I switched trailers. Super appreciative of her willingness to help me out on such short notice.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT C. 
Clasificación:
5.0

Staff were exceptionally professional and friendly. Ever though they are all busy and working hard, they maintain a friendly and welcoming attitude and are very supportive to each other.

Yolondra W. 
Clasificación:
1.0

The employee at the desk was terrible. I had to wait for him to finish his conversation (about sports) with his colleague before he even said a word. After that he acted like he could not care less and that I was bothering him. When I got my receipt, there was a mistake charge on the fuel. When I asked him to reverse the charge since the mistake was easy to prove, he said: " we don't do no refund" and walked out. I had to wait for another worker to come in and fix it. Very frustrating location.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagan D. 
Clasificación:
2.0

They did not check in my truck when I returned it, so I had to go back a day and a half later to see what happened to make sure I did not get charged any extra and to have them actually check the truck and close my order.

jennifer G. 
Clasificación:
3.0

I don't know how the drop off location was. I didn't drop it off. Can't give an opinion.

CARLA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard B. 
Clasificación:
1.0

Rude staff. No one looked up to help us when we walked in. The lady who finally did help didnt show me which rental was mine just handed me the keys. After arriving at my house with the rental, I realize a lock was on it. When I called Uhaul about it, they refused to send someone to remove it; they made me return to have it cut off with a bolt cutter. Clearly no one checked in the rental truck! My hired movers had to wait on me to return and consequently delayed the move by 45 minutes as well as added gas cost.

Danielle T. 
Clasificación:
1.0

The employees aren't friendly and acts as if you are annoying them when you need assistance. You stand in line until someone feels like calling you up to the counter. Employee people who actually care about the brand because if I had the option to go elsewhere I would.

Tiffany P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vanya S. 
Clasificación:
3.0

Out trailer lights weren't working and swapped trailers, also had to sweep as neither clean inside. The trailer was in ok shape

Terrill S. 
Clasificación:
4.0

I booked a cargo van on the uhaul website and was provided with the location with which to pick up my reservation. I arrived 5 minutes early and waited in line (at a gas station location) for 20 minutes only to be told that cargo vans are never rented from that location and I would need to drive 10 minutes to an additional location. I did. I arrived at the additional location an hour after my scheduled reservation, only to be told that the customer before me didn't return the cargo van and they were going to call him/her. The phone call, which was made in front of me, resulted in the customer saying they needed to keep the cargo van for an additional 4 hours and wouldn't be returning it until we'll after my reservation. The gentleman at the uhaul counter was very sweet and made phone call after his hone call trying to secure me a vehicle to rent. Finally, we it was apparent that a cargo van was not in the cards, the gentleman did offer me a 15 foot truck for the same price as the cargo van but they could only rent it to me for 3 hours, not the 5 I had reserved the cargo van for, because another customer was set to rent this particular truck 3 hours later. I assured the uhaul representative that it would be back in time and accepted the larger vehicle. Thankfully, I was not traveling far, because I was very unsure of driving this larger vehicle. All worked well, I mastered the truck driving and was able to return the truck with 2 minutes to spare. While the uhaul representative was super sweet and did a lot of foot work to make things right, I have to say, uhaul needs to update fleet inventory availability and stay on top of tardy customers. I didn't have it nearly as bad as the poor folks who were also picking up a cargo van to move themselves 2 states away only to be told that they not only didn't have a cargo van but they had nothing that wasn't local. I felt awful for this couple. Get it together uhaul, this treatment is abhorrent.

Judy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

marrey c.  |  First Impressions 
Clasificación:
5.0

Excellent customer service 👏

marrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tabitha T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA M. 
Clasificación:
1.0

I could only reach a call center was never able to get the actual location on the phone. I was supposed to receive a call to schedule drop off and never did. Had to drive to actual location and when I arrived they said they had no boxes available. The lady there resolves the issue for me. However, there was no connectivity between the general call centers and the actual location.

deleen m.  |  First Impressions 
Clasificación:
4.0

The upper units are the main drawback. I didn't realize I was getting one when I booked online. Will be careful not to do that in the future.

ANDREW O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

For the 10' truck, I would have been nice if it had a 2 additional features. 1. A gauge that told me how many miles we had until empty, and 2. An exterior temperature reading. Other that that, it's solid truck and it pulled the Car Transport well. Thank you!!!

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dustin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

We had left a personal item in the cab of the truck. Owner of whosoever storage & moving stated he found the item while cleaning the cab after we turned it in. Not only did he take the time to contact us in ref to the item he also dropped it off at a relative's home after he closed up shop for the day. I really feel like whosoever storage and moving went out of their way to return the item to us and to make that situation very convenient for us. It is very much appreciated.

Forrest H. 
Clasificación:
5.0

I selected another pick up location and was directed to the Skyland location only after I arrived at original location. Would have been much more convenient to know this ahead of time. The young man at the Skyland location that assisted with return was superb. He was friendly, kind and helpful.

Tracy H. 
Clasificación:
3.0

The trailer I rented was full of old food and trash. With grease on the floor. I had to take it to the car wash and spray and the stinking filth out of it.

Bruce S. 
Clasificación:
5.0

The first trailer lights did not work but the customer service agent was great to get a new trailer...unfortunately that one had a horrible gas fume odor when opened. It did dissipate after some time with doors open to air out but slowed our loading as we had to wait until the fumes cleared. But the trailer worked great and carried all our items well. I would say the 5 x 8 trailer would have trouble fitting a Queen bed as our full just fit in the trailer.

Matt E. 
Clasificación:
5.0

Smooth experience. Customer service was amazing. He was nice, informative, and easy to talk to. He provided everything I asked for and I will do service there again. Thank you so much!

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Admerial P. 
Clasificación:
1.0

Storage closed before access hours were up. Inconvenience with the second floor storage. Entirely too complicated. Canceled before rental agreement was over. Staff was pretty helpful though.

Jeremy B.  |  Overall Experience 
Clasificación:
4.0

No instructions given for what to expect at drop off.

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
4.0

Easy location, but didn't care for my rental space on top of another locker

charles r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabitha T.  |  First Impressions 
Clasificación:
3.0

I would recommend based on convenience with caveats. The storage hours are until 10pm but you can never get in through the front gate until 10pm which is exactly where our unit was. Incredibly inconvenient to have to go and use the side door opposite end of the facility for anything after 7pm. We asked if there was a pest problem when we moved in and told no, but the dead belly up cockroaches everywhere was a little concerning. If I had any other choice for storage I would not have been there. I appreciate that they were dead, but for the number of people there, one should be able to find the time to sweep or vacuum them daily. People are nice and helpful but the overall facility is in desperate need of a good cleaning and overhaul

JOYCE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

milton s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonia N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISAE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mike a.  |  Overall Experience 
Clasificación:
5.0

Mr Tony made the experience by his Awesome customer service and friendliness. He went above and beyond to make sure I was familiar with the process of entering my storage unit during and after office hours. I would recommend this company to family and friends due to the wonderful experience I had. Thanks Mr Tony

JACQUELINE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRON S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jiavonta s.  |  Overall Experience 
Clasificación:
3.0

No assistance when requested to change storage unit.

TANESHA C.  |  First Impressions 
Clasificación:
3.0

I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.

Laquinnya H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jiavonta s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY E.  |  First Impressions 
Clasificación:
5.0

I give a excellent rate for the employee because he was careful, helpful and generous.

Carrie G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex M.  |  Overall Experience 
Clasificación:
5.0

A 5* facility...

Elgin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliette N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLONDELLE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAE B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.

Christopher Z.  |  Overall Experience 
Clasificación:
1.0

From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2.88/per gallon. On and then my reserved unit went from $89.99 climate controlled to $109.00 not climate controlled. I'm done. Enjoy the money you have already received because there will not be any more coming from me.

SONYA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joya P.  |  Online Move In 
Clasificación:
5.0

Thank u too the the staff I appreciate u guys

Stephanie J.  |  First Impressions 
Clasificación:
5.0

Monique was so helpful at the skyline Tuscaloosa location!.

Danielle A.  |  First Impressions 
Clasificación:
5.0

Very good experience

Judy H.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and professional. I would def recommend this facility to others.

JEFFERY S.  |  Overall Experience 
Clasificación:
5.0

No comments. The staff's knowledge, skills and abilities say it all. Great service.

Marrilynn L.  |  First Impressions 
Clasificación:
5.0

It was just to small for my needs

sharon M.  |  Overall Experience 
Clasificación:
1.0

Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure

Towana F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELL K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ESTELA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey D.  |  Overall Experience 
Clasificación:
1.0

This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.

Johnny B.  |  Overall Experience 
Clasificación:
5.0

Friendly staff- very nice people.

Kyle G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Dylan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

emma l.  |  Overall Experience 
Clasificación:
2.0

This was the worst experience i've had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed

Jazmine H.  |  Overall Experience 
Clasificación:
2.0

Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.

tracy W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank W.  |  Overall Experience 
Clasificación:
5.0

What's not to like? As Yogi Berra once said, "nobody goes there any more; it's too crowded." Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It's clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter's freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We'll be back!

Greg H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica F.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.

Robin P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

virgina b.  |  Overall Experience 
Clasificación:
4.0

The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.

Nathan Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor J.  |  Overall Experience 
Clasificación:
5.0

Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .

ELAINE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA C.  |  Overall Experience 
Clasificación:
4.0

The lighting in the unit itself was not great.

Ronald M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethanie S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa A.  |  Overall Experience 
Clasificación:
1.0

This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn't a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff's response was to drop a rat trap into the unit from above (since there's not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience

morgan r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra T.  |  Overall Experience 
Clasificación:
1.0

Customer service was terrible. An employee literally looked at me and said "what do you want" while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it's in the air. I will never do business with uhaul again after my belongings temporary stay here.

Abigail T.  |  Online Move In 
Clasificación:
1.0

Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.

Carolyn W.  |  Overall Experience 
Clasificación:
5.0

Mr. Tony and the other associates were very friendly and helpful!

Jaslon J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Junera S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Alondria A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

khalilah b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA E.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

THEDRICK W.  |  Overall Experience 
Clasificación:
1.0

Horrible experience. Please have someone do a review on the general manager. Already filed main complaint

Mark W.  |  Online Move In 
Clasificación:
1.0

said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.

Cynthia H.  |  First Impressions 
Clasificación:
4.0

The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.

Shinyra D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra L.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful

Dominique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reshonda F.  |  Overall Experience 
Clasificación:
1.0

The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Daryl K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keontra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C.  |  Overall Experience 
Clasificación:
4.0

Employees were helpful when I needed them to be, but they weren't overbearing, either, which was nice. I wish that they would've kept the loading dock clear though, it was a little crowded.

Hartley H.  |  First Impressions 
Clasificación:
5.0

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

Shekenna M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ashley h.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

dezmund g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris K.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Kerri B.  |  First Impressions 
Clasificación:
3.0

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

Richard K.  |  Overall Experience 
Clasificación:
5.0

The manager is an awesome guy.

JESSIE p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
4.0

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Susan M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob W.  |  Overall Experience 
Clasificación:
2.0

Purchased unit had someone else's lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

thomas r.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Allison B.  |  Overall Experience 
Clasificación:
1.0

I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn't until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn't be working in customer service.

Kristy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Seretha J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sequoria L.  |  Overall Experience 
Clasificación:
1.0

Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Anthony S.  |  First Impressions 
Clasificación:
3.0

Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

Keila A.  |  Overall Experience 
Clasificación:
5.0

Very happy with your service :)

elizabeth n.  |  Overall Experience 
Clasificación:
5.0

I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student's possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Julie C.  |  First Impressions 
Clasificación:
5.0

Good advice from employee about local schools. Everyone was very kind.

Marilyn S.  |  First Impressions 
Clasificación: