The fuel level information on the contract was incorrect as if the person rounded up to the nearest line. Also, when I arrived with the truck to load, there was food spill and trash in the back of the truck. I had to pour pine-sol down and use some clothing from the storage room to mop up the mess. I disposed of those clothes afterwards. Besides those to discrepancies, my experience was satisfactory.Asia L.
Customer Reviews for U-Haul Moving & Storage at Skyland Blvd
Tuscaloosa, AL 35405
(Half mile from Interstate 20)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Shawnderrick B.
Good jobCB W.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.Chrishina B.
El cliente no dejó un comentario.Yovonda C.
El cliente no dejó un comentario.Audrey C.
El cliente no dejó un comentario.Tempera J.
El cliente no dejó un comentario.BENJAMIN F.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Danielle T.
El cliente no dejó un comentario.Cornelius R.
El cliente no dejó un comentario.WILLIAM R.
I did not expect nor was aware the trailer leaked, and totally destroyed a large dish pack box.CYNTHIA C.
Absolutely horrible first off the reservation process had me go to a location that didn't have the vehicle and it didn't have my information updated in the workers system. I was given a bigger truck that was supposed to be the same price that's turned out not to be true and I only found that out after the final bill came in on my card. The staff at the location was absolutely unprofessional and I stood in line while there were three people behind the counter and only serving One customer. I waited in line for over 20 minutes to just get a spot to have to endure all that I have done said earlier in this comment. Only to have to wait another 45 minutes get got overpaid for truck in the first place. So overall I would never recommend this company or especially this location to any human being. I was late buy 2 hours on my appointment to pick up my items because of all the whole mishap and laziness of staff and in the end I ended up paying way more and I was supposed to. Stay far away from U-HaulWilliam A.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.NICHOLAS D.
The pick up was quick and easy and so was the drop off.Granville H.
Make sure equipment is availableNakosha B.
El cliente no dejó un comentario.ronald C.
El cliente no dejó un comentario.JIMMY J.
El cliente no dejó un comentario.KENNETH J.
Nothing that I would improve. Customer service was excellent from pickup to return. Keep up the great work!JUDGE B.
Cars charger ports did not work none of themReginald B.
Great Job...JESSE S.
El cliente no dejó un comentario.JOE S.
El cliente no dejó un comentario.ANTONIO M.
Customer service is a must! Ignoring paying customers is rude and disrespectful. I rent here all the time and this experience by far was the worst. When a paid customer is waiting to be serviced it is unacceptable to walk away from the customer multiple times. Then when they approach the desk inside, you still refuse to help them. The last with the dreads needs to be fired this is ridiculous! Do your job!ELIZABETH D.
El cliente no dejó un comentario.SHONTA G.
The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.Shinyra D. | Overall Experience
El cliente no dejó un comentario.Maurice G.
El cliente no dejó un comentario.Donna L. | First Impressions
El cliente no dejó un comentario.Catherine C.
El cliente no dejó un comentario.Cassandra L. | Overall Experience
The staff was very helpfulDominique B. | First Impressions
Excellent attention I recommend it to everybody keep smiling everybody and be safeDAVID P.
Have the equipment ready for pickup.ANGELIQUE M.
The lock on the truck was broken and I had to purchase a lock to use overnight.BENITO M.
If a customer parks a uhaul and come on the inside to turn it in. Don't tell them to go back and move the truck, or you can't park hereJeffrey C.
El cliente no dejó un comentario.AMANDA E.
El cliente no dejó un comentario.Pamela S.
I received a auto transport and it had a bad strap and the one they replaced it with it had a bad strap as wellLashaun P.
The person that checked me in was very rude and was trying to cause trouble when I first arrived. I would not recommend this location to anyoneJEFFERY J.
Make sure nobody left a turnip in the door pocket we had a good laugh over that. At least it wasn't rotten.Linda E.
THE WERE BETTER THAN THE ONE IN NORTHPORT WHERE I RENTED LAST. CHARGE FOR MILAGES I DIDN'T MAKE, NEVER GOING BACK TO THAT PLACE I JUST DO WITHOUT. SKYLAND THAT WHERE I WILL BE FOR NOW NO. ALL GOOD NOTHING NEED TO CHANGE. KEEP TREAT CUSTOMER WITH CARE.Delores K.
El cliente no dejó un comentario.MARDRIGUS N.
El cliente no dejó un comentario.TASHETA B.
El cliente no dejó un comentario.Amanda E.
No comment at this time.GREGORY I.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Kenye U.
El cliente no dejó un comentario.Alexis K.
El cliente no dejó un comentario.Jaelynn C.
El cliente no dejó un comentario.Laquita B.
El cliente no dejó un comentario.Sheryl C.
People look very tired and no smile at all. Seemed to me that they don't understand the service industry. Truck was really bad. It was clean, but driver side door made huge wind side, side mirrors are badly shook that I could not see back. It was really dangerous to drive. Truck bumped badly. If I did not tight all my furnitures well, they would get damaged. I guess shock observer was all gone. Anyway, it was a worst truck I ever had from the U-haul. I usually do not fill the survey and no complain to U-haul. However, it was really terrible experience I ever had and I decided to let you know. It was not worth that I payed. I was relied on my life on such horrible truck. Imagine that how scare I was!!!Yun K.
I was planning to visit the location again tomorrow to file a complaint but this will do I suppose. I tried to do the mobile check in and was unsuccessful so I had to enter the store and wait. My 9am reservation turned into almost 9:45am. I rented the truck for 6 hours. Six hours from 9:45 is 3:45pm. I called the store around 2:45 bc I felt I would be about 15 minutes past the 3:45 return time. Upon calling the gentlemen answered and said "Yeah, Mrs. Matthews I've BEEN trying to call you and your phone kept going to voicemail....you need to bring MY truck back. I have someone waiting on it." I said well it's not due back until 3:45 and he said no it was due back at 2pm". I let him know that wasn't possible and read to him what my contract/reservation stated. He said well I don't know what your paper says all I know is my computer says 2 o'clock. I let him know that I would just be there at 3:45 and he was obviously displeased with that. I was so upset with his tone that I just hung up on him. I ended up bringing the truck back at 3:41. I asked to speak to him but the evening shift said the morning shift was already gone for the day. I don't know his name but there were only 3 people there that morning and his voice sounded like the one who initially "helped" me. He was a tall black man and wore rings on both of his pinky fingers. He was so unprofessional on the phone and really truly upset me and caused more stress to an already stressful moving day. I honestly hope I never have to utilize U-Haul's services again.ANGELA M.
El cliente no dejó un comentario.Tracy S.
Was charged 4 extra days because the drop off point I went to didn't check the vehicle in. I lost my job due to the extra days, and I wouldn't have even rented a truck had I not been moving from a corporate apartment to another corporate apartment.George G.
El cliente no dejó un comentario.Angela C.
We reserved a appliance dolly only to receive a utility dolly. The store stated they didn't have enough equipment to fulfill the reservations.TRACY S.
El cliente no dejó un comentario.KIMBERLY M.
El cliente no dejó un comentario.Reshonda F. | Overall Experience
El cliente no dejó un comentario.LaTarsha C.
El cliente no dejó un comentario.phyllis E.
El cliente no dejó un comentario.Kendralyne D.
Great service!Brenda G.
El cliente no dejó un comentario.BRANDY W.
Clean and sweep of equipment from previous use.Katina S.
Everything was greatCarla B.
El cliente no dejó un comentario.JAMON S.
El cliente no dejó un comentario.Karri-Lynne K.
Turn off the change oil notification. Have a minimum time to return the vehicle without chargesPaul N.
El cliente no dejó un comentario.Jonathan C.
El cliente no dejó un comentario.Phyllis S.
Find out who Rented this damn uhaul and how because it wasn't me.. This shit unacceptable. I did NOT RENT THE DAMB UHAUL AND THE MANAGER HAS NOT CONTACTED ME BACK YET.Dontrinice H.
El cliente no dejó un comentario.Chris M.
El cliente no dejó un comentario.Jerry H.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Ronald R.
The place was understaffed. It took 90 minutes for me to drop off a trailer. They were supposed to have our U-Box container ready for us. We let Uhaul corporate know we were going to be in to pick it up 10 hours before arriving. We were told it would not be a problem. When we arrived we were told it wouldn't be ready until 1200 the next day (the original pickup time). When we mentioned we contacted uhaul to make a change, we were flippantly told changes were the discretion of the local supplier and not uhaul corporate (the toll free number we called). They wouldn't consider working with us (they seemed sort staffed and short tempered). When we arrived to pick up the UBox, it needed to be loaded with a forklift because the trailer lift was damaged. We were asked to return by 1700, as the forklift driver needed to leave at that time. At 3pm, I arrived. No forklift drive and no one to assist with the drop off. I backed up the trailer to drop it off and waited for the forklift driver to arrive from off site. After waiting for 20 minutes, I decided to check the trailer lift. I was able to get it to work without an issue. I was able to unhook the trailer, block the wheel without any issues (But I have trailer experience). The people available when I dropped off the U box were cordial enough. But there only seem to be two people working on the entire facility. It was busy. If I didn't have the expertise to get the job done myself, I may have been waiting for hours.CHRISTOPHER M.
El cliente no dejó un comentario.Patrick M.
Be better organized. I got a new debit card soon before leaving for Antarctica. Before leaving, I updated this card with u-haul and used it to pay for the ubox, which I shipped from CA. While I was gone (and without internet), u-haul tried to pull the rent from the outdated card rather than the new one I have and told them to use. Luckily my parents were alerted of this error from u-haul and helped to resolve their mistake as they were threatening to get rid of my stuff and charge all sorts of late fees. This is an unacceptable error and I don't feel like I can ever trust u-haul again with shipping my possessions.EMILY M.
El cliente no dejó un comentario.TONY W.
El cliente no dejó un comentario.astride H.
This group is really great and always have everything ready when I come for pickup. Fast check in's and drop offs. Always have gone over what's necessary , and interacts with all customers the same.Alex W.
El cliente no dejó un comentario.Joya F.
They as always were great. I was suppose to drop off at Pioneer Auto but as I asked to go to Skyland Blvd when I did the reservation I was told it could not be found on the computer. Pioneer was closed even though it was to be open on Monday. I called Uhaul and I had it transferred to Skyland Blvd and as always they were outstanding and took the rental back which was easy, they were professional and it was well done.Ronald A.
A Lot of hesitation when trying to eccelerate!!! it was a scary drive all the way to my destination and back!! The vehicle could have been cleaner, the cup holders dirty and the console.Rozetta L.
El cliente no dejó un comentario.LINDSEY L.
El cliente no dejó un comentario.Tennille S.
Fast service. I would go there again.Paul S.
El cliente no dejó un comentario.MAMIE S.
El cliente no dejó un comentario.Philip K.
El cliente no dejó un comentario.KELDA C.
El cliente no dejó un comentario.Daniel S.
Prompt credits back to cardholders.Vee C.
Inside of vehicle was not very clean. It took longer than expected to pick up, but everything else was fine.Leslie M.
No professionalism. Workers were on their personal cell phones. I called while I was on the way and they had me on hold. While still being on hold I walked in to see them having non-work related conversations and using personal cell phones. I will never use this location again! Great rates though!CHARAKII D.
El cliente no dejó un comentario.Alvin J.
A lot of times companies only hear back from customers if they've had a negative experience, but that definitely was not the case for me so I wanted to take a minute to let you know the employee who checked me in, got everything finalized (according to my paperwork his name is Kenneth) and also at the last minute before closing helped in changing my storage unit to a larger size (due to an error on my part) was very nice & helpful!!Iris M.
Just keep been nice to people.Kenneth M.
Dealing with this UHAUL location has been the worst experience of my life sadly. The customer service there is ridiculous please reconsider! I could go on and on but no do not do business here!Marcus T.
El cliente no dejó un comentario.William K.
Had to call road assistant due to old equipment. Wouldn't start. Poor customer service from management.Thaddeus D.
The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.Daryl K. | Overall Experience
El cliente no dejó un comentario.Kevin I. | Overall Experience
El cliente no dejó un comentario.Jennifer C. | First Impressions
El cliente no dejó un comentario.Keontra J. | Overall Experience
El cliente no dejó un comentario.Kevin I. | First Impressions
El cliente no dejó un comentario.Donna C. | Overall Experience
Employees were helpful when I needed them to be, but they weren't overbearing, either, which was nice. I wish that they would've kept the loading dock clear though, it was a little crowded.Hartley H. | First Impressions
My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facilityShekenna M. | Overall Experience
El cliente no dejó un comentario.ashley h. | Overall Experience
El cliente no dejó un comentario.dezmund g. | Overall Experience
El cliente no dejó un comentario.Keith S. | Overall Experience
El cliente no dejó un comentario.Chris K. | Overall Experience
My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!Kerri B. | First Impressions
Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.Richard K. | Overall Experience
The manager is an awesome guy.JESSIE p. | Overall Experience
El cliente no dejó un comentario.Mark S. | Overall Experience
The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeksSusan M. | Overall Experience
El cliente no dejó un comentario.Jacob W. | Overall Experience
Purchased unit had someone else's lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.thomas r. | Overall Experience
El cliente no dejó un comentario.Allison B. | Overall Experience
I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn't until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn't be working in customer service.Kristy M. | First Impressions
El cliente no dejó un comentario.Vicky D. | Overall Experience
El cliente no dejó un comentario.Seretha J. | First Impressions
El cliente no dejó un comentario.Lloyd L. | First Impressions
El cliente no dejó un comentario.Sequoria L. | Overall Experience
Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your businessAnthony S. | First Impressions
Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacyKeila A. | Overall Experience
Very happy with your service :)elizabeth n. | Overall Experience
I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student's possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.Julie C. | First Impressions
Good advice from employee about local schools. Everyone was very kind.Marilyn S. | First Impressions
It’s a great facilityChalise W. | Overall Experience
Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.DEBRA C. | First Impressions
Gracias.KEVIN B. | Overall Experience
Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awfulWendy T. | Overall Experience
My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.janeen M. | Overall Experience
Terrible facility and staffHunter P. | Overall Experience
worked out great may be back next summerJohn S. | Overall Experience
Rented a trailer and used the storage facility. We'll be back again next summer!Debbi J. | Overall Experience
It was greatErin S. | Overall Experience
Very clean and staff answered all my questions. Would definitely use again.cindy p. | Overall Experience
An elevator, for second floor storage access, would get you an Excellent (5 star) rating!Belicia K. | Overall Experience
.Jennifer R. | Overall Experience
Great summer storage for college student. Easy to deal with.Robert B. | Overall Experience
I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.GARY W. | Overall Experience
N/CCheryl W. | Overall Experience
Fantastic Job!Lasharon P. | Overall Experience
Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.Mitch S. | First Impressions
It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.Jennifer R. | First Impressions
Great staff, easy to work with.dave c. | Overall Experience
Busy place on a Sunday afternoon but the gentleman helping us was great.dave c. | First Impressions
Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!dawn w. | Overall Experience
EXCELLENT FRIENDLY STAFF EASY TRANSACTIONSJohn M. | First Impressions
BuenoRICHARD M. | Overall Experience
BuenoRICHARD M. | First Impressions
Love the staff here always helpfulDAvid K. | Overall Experience
BuenoRICHARD M. | First Impressions
The guy I work with was extremely nice and explain everything to me. Very professional. Will recommendJemechia H. | First Impressions
Tony has great customer Service.Cecelia B. | First Impressions
Flexible and easy to work with.Dustin H. | Overall Experience
worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommendEric C. | Overall Experience
Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.Melanie S. | First Impressions
I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍Lametrius G. | Overall Experience
I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!dawn w. | Reservación
Facilities need to be upgraded...may safety issuesEric C. | First Impressions
I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I usedElinda M. | Reservación
It is a great place and I would use it again thank you guys for your generosity and courtesy.Tara P. | Overall Experience
The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.Deborah F. | Reservación
Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.Bill H. | Overall Experience
Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.Bill H. | Overall Experience
My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!William S. | Overall Experience
Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I wentgustavo r. | Overall Experience
Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.JANET M. | Overall Experience
Very nice and easy to use place for summer storage!Marie P. | Overall Experience
Everything was great, even with college move in week everyone was very pleasant and patient.Debbie G. | Overall Experience
convenient and excellent customer servicemykaela w. | Overall Experience
The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”sharon r. | Overall Experience
Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.KEVIN L. | Overall Experience
Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)Michael W. | Overall Experience
thanks for your help - easy to work with - nice staff - thanksTaylor G. | Overall Experience
We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.denise d. | Overall Experience
Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!John B. | Overall Experience
Everyone was so nice and very helpfulBrendan K. | Overall Experience
.Cindy G. | Overall Experience
Highly recommendJana R. | Overall Experience
Very useful for our moving needs!KEVIN M. | Overall Experience
Access was okjudith t. | Overall Experience
It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.tONY M. | Overall Experience
Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.Sabrina Y. | Overall Experience
Rat 🐀 infestedLevia S. | Overall Experience
Great service the employees were helpful and friendlyJasmine B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Propane service delivered straight to your door!