Comentarios de los clientes para U-Haul Moving & Storage at Semoran Blvd

The truck radio volume went very loud on every bump. The knob to control the volume was broke. The truck jerked alot.

Everyone I dealt with was courteous and kind. So nice to go to a store during difficult times (moving mom to memory care) and having a positive experience!

Very friendly and professional.

Very personable staff who are ready and willing to help.

Very personable staff who are ready and willing to help.

Both Jordan and Brenden were very nice and helpful. I will definitely be using this location if I need to use Uhaul in the future.

Customer service at the counter was competent and polite. I would do again when needed. Great job.

A dolly will be great if included strap on truck the final cost was not what I expected it was originally 40 it went up to 48 I only used it for few hours I did not keep the truck all day which u had an opportunity to rent it out

Excellent customer service by the gentleman, I'm sorry, I can't recall his name. Very professional. Clear and concise information and a heads up on whats already known to be wrong. 5 stars!

The staff was great. Helpful friendly and punctual.

Customer service was excellent. The manager was very helpful and guided me through everything. The equipment was clean and I had no issues.

lkeverything was excellent

The rental amount on website differed from calculated total on rental agreement prior to pick up. Had to go inside to discuss with attendant, which I did not want to do due to covid. The vehicles exterior was very dirty had black marks on lower door which could have been damage but wasn't present on the online photos. Also 5 stickers on ds panel indicating prior scratches. I was prevented from uploading more photos due to "exceeded limit to upload more photos" message. The windshield interior was also dirty had film present when sun hit it. However, the vehicle's interior was clean and sanitized. Also it was a new Chevy Silverado which was a plus!

Always have a good response from staff. Helpful friendly.

No español

The associate must have assumed I knew a lot more about the equipment I was renting than I did. Had to figure out a bunch of stuff by myself. Personal side note: The trailer has a sticker limiting speed to 55mph. There should be a corresponding cruise control setting in the truck so the driver doesn't have to struggle to maintain such a low speed on high speed roads

I rented a 5x9 trailer for my golf cart. From the online reservation process, to the in person check in, to the return/drop off this team and facility were top notch. By far the best customer service experience I've ever had at a U-Haul. Normally I dread these places. Kuddos to the staff and more importantly the management team which this level of service is most often a direct reflection of. I will only be using this facility from now on.

Jonathon was extremely helpful and pleasant. You are lucky to have him as an employee.

Did not get the vehicle requested and pads were not available.

n/a

Staff was friendly, knowledgeable and helpful!

H̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.

Staff very nice.

I very much enjoyed working with the attendant who helped us pay and buy extra rope. I don't remember his name, but he was very pleasant and knew his information well. The office was well set up for distancing and wearing a mask too.

Was completely mislead. I was told I could pay at drop off and my card would be used to hold the vehicle. The money was removed from my account, this caused multiple NSF fees.

Excellent staff!

Team was great, including Javier who helped me quickly and efficiently drop off the trailer. I have been considering buying a trailer, but don't see the economics working out any time soon, so I will continue to rent periodically from this location to meet my needs. Thanks!

Excellent fast service. I felt covid safe.

My experience was terrific. I called to let someone know I would not be back on time and it was no problem to extend it a couple hours with no penalty. Every rep I spoke with was cheery and helpful

The review above is for the original place I was supposed to pick the trailer from (Winter Park on 17/92). After booking 3 weeks in advance, calling to confirm the trailer is ready, I show up and am met with horrible attitude of a (no) service agent (name tag said Matthew). He just stated while shrugging his shoulders that the is trailer I booked is not available. Did not even apologize and stated that the computer is showing there is one but it is not there. He 'offered a smaller trailer or one with no gate without even thinking or showing any care that it might not work or that he is causing inconvenience. Manager was nowhere to be found, we tried calling him, no answer. Left a message, He never called back. No wonder the (no) service agent has a horrible attitude, there is no manager that will show how customers should be treated. Avoid at all cost. Horrible.

Please contact me regarding which happened before and after the end of free storage at that location. Very annoying. Staff did not do what they promised, to record our turning in of the unit timely, erroneously charging us a late fee and additional storage costs. Very unprofessional, so that I could never recommend that location to anyone.

Truck was ready to go. Easy pick up and return. Reasonable price.

Más empleados para servicio al cliente

More customers services employees

This was the second visit at this location and unfortunately it was not a good experience. It took 45 minutes from the time I entered to the time I left, two people came in after me and left before me. I made reservations online, got called to the counter and was left to wait before anyone helped me as the person who called me up left. When it came time to leave with the vehicle, it was impossible to because a trailer was being hooked up and blocked the exit entirely so I had to sit and wait even longer. I need to reserve a truck again next weekend and, sorry to say, will be doing so from a different facility.

I had an extenuating circumstance that required extra attention. Store Manager Wendell and Nanette made sure every detail was taken care of. I will need to rent a truck again next month I will not go anywhere else.

From beginning to end, the trip was excellent. State 436's location was easy to work with even though they were extremely busy. I have no suggestions: continue to stay attentive to customers' needs. Location could use additional people. Pleased with my service.

Everybody was on point and the vehical was nice

Quick and easy drop off which was nice after finishing a big move.

The extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!

Great services like always and professional staff

Jorge Nunez, Nanet where very understanding employers. There staff is really well put together, I love this location, they made my Thanksgiving a reality.

Crazy busy location... lacking the personal touch!

more of the same

Staff was very friendly and efficient and helpful

Jorge was very helpful.

I had to stop four times to put gas in the U/Haul I just feel that to many times

Was a very old truck, 150k , not well maintained and very smelly we were coughing the whole way. When i discussed with manager over there , he was just listening to me he didn't offer any compensation for my bad experience.

Well first of all the owner of the place was a bit racist. I was having trouble with my mobile app, which in its self it awful and pointless, so I decided to go into the building to talk to someone. The owner thought it was funny to make a comment that I was not approved because I did not look like a (my last name), indicating I did not look Hispanic enough to have the last name that I do. Not sure exactly what the typical Hispanic is supposed to look like, but I was very taken back and I felt very uncomfortable. I will never get a U-haul again, after this experience it has showed me how U-haul runs their business.

Amazing manager!

Crew was very friendly and helpful.

This is the 2nd time using this location; five years ago I moved to Oviedo and now moving to new location. Employees & Manager very helpful both times. Will definitely recommend to friends/family to use for their moving needs.

Everything was smooth other than error in the app but a customer service rep helped quickly

The pickup wasn't easy. The add ins were not there and the guy gave me the wrong equipment. I called in prior to return and cleared up what I actually got. I buy boxes and recommend this store to people I work with. This time I needed a truck too. I feel your staff doesn't “care,” meaning they do their job, but not with “care.”

excellent time wise , at a busy location

Nothing everyone that works there was awesome they helped me with what I needed and went beyond my expectations thanks

Great customer service

Wendall and his team is outstanding! Thanks David C.

Experience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Great service

Wendyl and staff are great genuine peope very patient

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Very Friendly and Knowledgeable staff.

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Great customer service always friendly everytime I needed to call they were very helpful

Would recommend this facility highly.

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Outstanding service! Thank you

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

Needs no impovement,

Great place to do business with

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Wendell and his team were great. Facilities very well kept.

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Your counter service was spot on in customer satisfaction.

Thank you for your kindness. In every way, your facility was #1!

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Always feel home👍

Excellent service!

The nicest storage facility I've ever encountered.

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!

Go jobs

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Great service, great facility!

No problems whatsoever at the facility.

Fast check in and out

I had a great experience with UHAUL.

Excellent!😀

7

As promised. Very helpful. The staff was very nice and knowledgeable !

..

Quick, courteous & accommodating

Great staff, clean location, very secure, very confident my stored items are well protected.

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Fantastic storage facility with employees that are top notch. Thanks.

No thanks

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

Great service!

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

Staff friendly willing to help with anything made move much easier thanks

I would recommend this facility anytime

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

Staff very professional

Everything was great, helped reduce the stressfulness of moving.

The process was fast and no waiting. The associate was very kind and knowledgeable.

Very clean and served its purpose.

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Simple and convenient.

Management is horrible

Everyone here is kind and helpful! Great service, great location! Thanks!

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Close, convenient, courteous

Very helpful and friendly staff.

Above Average service.

We have used this facility off and on for several years. We have always had a very good experience.

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

While I did cancel the reservation the process did give smoothly.. Thank you

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

A little pricey but safe and nice staff

This location was great but had MANY issues with U-Haul that day.

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

no additional comments

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

I wish you kept the climate controlled area a bit cooler.

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

I would recommend this Uhual place to everyone they were very helpful at all times.

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

Great facility and staff!

Terrible service

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

rentals are always clean and in good shape

The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.