Comentarios del cliente para U-Haul Moving & Storage at Semoran Blvd
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Semoran Blvd
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Claude w. en
Our unit was ready and clean. Quick check-in. Overall process was easy,
Natalee R. en
7
Stephanie D. en
Truck was infested with red ants.
Beth K. en
Ants were in truck. They were crawling in door and cab on both sides. We had to go to Wal-Mart to by raid. This was unacceptable.
Mary Lynn M. en
As promised. Very helpful. The staff was very nice and knowledgeable !
Ethan S. en
There always seem to be plenty of workers but none actually working. Upon pulling up 4 employees outside smoking. Inquired about a pickup truck that was clearly parked out front, said none are available. Upon looking at the Uhual app said truck was available. Reluctant to rent me the truck.
PHILIP V. en
The manager Wendell Pinkett was very cordial and took an interest in our needs and accommodated our requests in a friendly and professional manner. He helped make the tail end of our move as smooth as silk. Many thanks.
Danielle T. en
I'm not sure the online sign up is helping or hurting!?
Deacon O. en
Lynn Pease, excuse if misspelled, was professional, courteous, extremely helpful and friendly. I would absolutely recommend this location and Lynn. Thank you for making this experience of renting a u-haul as painless as possible.
Ignacio U. en
I did deposit 100 dollars and the total was 60 something and never had my 30 something back
Shawn N. en
Employees were very courteous and helpful!
Daniel D. en
Folks at this location were very friendly and helpful. The gentleman who helped me (Deion I believe) was particular helpful and a pleasure to work with
Pamela O. en
The Gentleman in Orlando and the Woman in Brooksvile we're friendly and helpful. A great experience!!!
Andrew B. en
Actually cost what's owed instead of never paying the refund.
Marcia O. en
The truck was very nice it would be very helpful if those type of Vans had ramps but it still was nice yes I would recommend that location or any U-Haul location well not any U-Haul not those private owned one that's also a store I would never recommend those type of places to anyone
Hector B. en
Very good service...thanks
Andrew C. en
I was helped very quickly and staff was friendly. If i had to "recommend" on how to improve would be have the trucks already waiting up front for appointments. Not a complaint though, as between checking in and pulling out in the truck was probably 15 mins total, still amazing.
Donna M. en
Staff was great! Thanks for being so efficient! Made this go fast!
Genaro C. en
Customer services was excellent!!
Cynthia D. en
After checking in online it still took me a long time at the counter.
John C. en
Jorge was great
Julio B. en
N/A
mohamed b. en
I would make the drop off process more true to common situations such as you can’t park where your asked to park because of other parked U-Hauls. Also I was over charged, why would you want customers not to come back? Also in the app it asks for location when attempting to sign out. Overall a lot of room for improvement , which can be a good thing. Sincerely, A once loyal customer
Chris R. en
Trailer brake system was not operating well. It only functioned under heavy braking. The staff was first rate and was kind enough to recognize the inconvenience and provide some minor compensation for the issue.
Gail W. en
This is for UHAUL Headquarters. When a customer picks a specific location to pick up a truck...that truck needs to be at that specific location, not 15 miles away. What’s the point of booking at a location and UHAUL telling you you need to go to another location?? This has happened to me the last two times and it’s unacceptable. Thanks to Wendell for fixing the problem.
Daniel H. en
Everything went pretty quick and smooth
Byron S. en
We waited for 30+ minutes to speak with a cashier and finslize our order. I try my best to avoid this uHaul dealership. Poorly run. Terrible customer service. They act like they are doing you a favor to rent you a truck or trailer. Avoid this location if you can.
steven c. en
The lady that checked me in was very brash seemed to be frustrated with another issue related to work, this was the second time renting from this location and both times I was not treated with respect. I was addressed as " HEY YOU" when asked if the keys were in the truck she felt the need to explain the proper way to pull into the location to park under tent witch was occupied when I arrived. NOT FRIENDLY seemed as if i were defending myself as she was inspection the truck . Didn't get her name but don't care I will never use U-Haul again!
Patricia W. en
None
DEBORAH B. en
..
Denise D. en
Quick, courteous & accommodating
Leroy J. en
Very friendly staff
Carey C. en
While I’m giving this location 4 stars I most definitely would never recommend U-Haul to anyone. I had movers lined up to meet me at my house when I got to U-Haul they said the didn’t have my truck. I had to go to different location to get my truck by that time the movers had to go to another job. This was a complete cluster!!
Angel L M. en
Excellent
jerry s. en
100% better.....than a previous experience.....appreciate that Mr mgr
Clarence M. en
The agent was very professional and personable. She was very helpful and made the Expedia Che almost fun. She was thee on the return and got us on the road quick but precise. I would definitely recommend uHaul in the future.. Thank you for your help. Best move ever. God bless
Paul C. en
Professional and very helpful
frankie t. en
AAAAA
Logan W. en
This was a model U-Haul experience. Lots of space to easily park the trailer. Tremendously helpful lot jockey. He made it easy to park by guiding me in. Unhooked it for me. Friendly and outgoing.
David D. en
The truck we rented was too small, so we had to take a 2nd trip in my pickup truck, which defeated the whole purpose of renting the Uhaul. Not sure if the rental agent simply misunderstood when i explained the furniture that i needed to move or deliberately lied so he could rent the vehicle. Either way not a good experience.
Lee R. en
Tell the customer where to drive to leave the location.
Larry R. en
Not a thing had an excellent experience
Julie S. en
I've been to a few other uhaul's and this one was superior!!! Service great!!!
SARAH O. en
I walked in, three staff members that looked like they all rolled out of bed with dirty uniforms and crazy hair were chatting it up, they continued to chat it up until I said something. One of the main reason Uhaul sucks is coz youre employees suck!!!!!!!!!!!
James W. en
The truck I rented was covered in dead love bugs. The windows were so filthy that when I rolled down the window the smell was awful. Then the truck broke down on I-95 in S. Carolina and was stuck on the side of the highway. It was 93 degrees that day. I will never use U-Haul again.
Robert R. en
Great service, friendly, and easy check-in, and check-out.
mike c. en
New check in process takes some time to get used to. Needs to not let you move on to the next check off area if you disagree and havent taken a photo. It sends you right back to the start again which is a pain. .
jake v. en
employee was amazing! systems were down a bunch which made it a long process, really didn't enjoy having to bring the trailer back to the same location... for that reason i will never use uhaul again! otherwise equipment was good, computers need update but the fact that I could not drop the trailer off at another location made this unpleasant for me.
Robin H. en
Whoever had the idea to allow you to check in with your phone and pick up keys from a box 24/7 was a genius. Best thing ever!
TREY S. en
Great staff, clean location, very secure, very confident my stored items are well protected.
Teresa L. en
Nothing. The people are fantastic who work there as well as 14th Street in Bradenton. Thank you
John G. en
great customer service
David G. en
The locations was great but the technology that integrated to my mobile/iphone was poor. It took us 1 hour to check out. Please understand I already registered online and had a confirmation number. I don’t understand why it would take so long to check out a vehicle. Next time I won’t bother to go online since I had to repeat all the information all over again when I showed up. Complete waste of time! 1. The ability to scan my license did not work well and took too much time. 2. The process to conduct a walk around inspection of the vehicle did not work well. The pictures were too small and difficult to view on my mobile phone. 3. I already registered online and you should have had all my information.
JOSHUA B. en
The entrance of the office has a bunch of boxes, dollies, and merchandise for sale that you must walk around to get to the counter. Creates an unnecessary maze to get to the counter. Thought it was temporary on my initial visit but it was like that when I returned the next day. Should reorganize.
Gregory B. en
Every one was helpful even though they were very busy when I returned to check in.
STEVEN T. en
Outstanding customer service
Elton S. en
The check out and return is very efficient for returning customers. It’s all PAPERLESS.
Pierre D. en
the automated check to inspect the car is not efficient. taking pictures to upload to the web takes time and use personal memory. Human inspection is far better, more efficient, and a lot faster.
Robert T. en
All personnel were very courteous and professional. Facility was well organized and clean.
Donita J. en
I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.
James R. en
Nothing, I walked in to get a hitch and they teamed up to get my hitch on the same day ,I was there 2 hours total.That was an unexpected delight in todays business world.Thumbs up Winter Park Uhaul.
Luis Angel R. en
??
Thomas R. en
Can't think of any improvements. I use this location frequently, and the staff is always conscientious and well-prepared. The equipment is always clean and in good repair. Check in and check out is quick and easy. To me, it seems like the place has excellent management - I often recommend this location to friends and family.
Rebecca A C. en
The cargo van had sand inside of it.
elsa m. en
We really appreciated the fast and friendly service. We used a 10' truck in August 2017 to move our son into his college apartment and came back for a 10' truck to move him out May 2019. Reserving, renting and returing the rental was easy. Employees were helpful and friendly. The equipment was clean and in great condition. We definitely recommend Aloma Uhaul for rental needs.
Derrick S. en
The service is already great
Ross M. en
We had to reschedule our move to 1-day earlier due to weather conditions, but had no problem changing reservation. Thanks UHaul for your helpful manager at this location. He was got us fast in and out, and was friendly, too! The person who checked us back in at the end of the move day was different, but she was helpful, quick and nice as well. It definitely makes moving experience easier and less stressful when people are so helpful and kind. Thx!
Jacqueline R. en
Super fast and easy with mobile checkin
Leroy J. en
The employee we dealt with was excellent and so friendly.
Michelle I. en
Make sure everyone understands what they are doing on the computer. I reserved a truck on line and when I arrived the person that range me up, Lynn, tried to charge me $134 for the truck. I called and spoke to Sam, she got me the correct price and was very nice. After speaking the move. Christina inspected everything and saved me a little bit more money. Both Sam and Christina were very nice, new what they were doing and helped improve my experience
Michael M. en
Very easy pick up and drop off
april s. en
I was told charge would be $47 and I was charged $122. I picked up and returned the truck Saturday Charge still hasn’t changed!!!! This is ridiculous Went through the weekend broke.!!!!!
APEX P. en
Employees very helpful and professional.
Erica B. en
The older female (Nanette or Annette) at the office has poor customer service. She even spoke in Spanish to a worker that I was sitting by the cash drawer and the other employee walked away. As if to say I would steal. Why would a person that makes 3times aa much as she makes want to steal 100.
Terry P. en
Fantastic storage facility with employees that are top notch. Thanks.
NATHAN M. en
Nothing. Your people are great. The guy helping me today told me hat you are planning on trading them out of computerized kiosks in 2-3 years. That is REALLY stupid of you to do. We like to deal with REAL PEOPLE
Felicita R. en
No thanks
Luis Angel R. en
Thanks
Rose G. en
Charge me for fuel and I returned the truck with the same gas. Never use this location again.
Bruce D. en
Wow. This place is exactly what I would expect as far as service and ease goes.
Michael E. en
Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.
Richard S. en
Ced was awesome, very friendly, made things go smoothly as I was in and out in short order.
David N. en
I like my local store well enough. The website was excruciating to use, though. Checking in equipment online was a horrible experience. I will likely only use it again only if I have no other alternative.
LISA H. en
Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!
Ricardo S. en
everything was good
Marsha G. en
Update computer system equipment.
Elbert H. en
Outstanding service. Friendly and helpful staff. I will definitely go to them in the future.
Jose C. en
Just the ride service. As an idea, it could be good if you offer a service like uber taxis. Those guys have to have a poster of u-haul in their vehicles at the moment of the service. It's a win win maneuver: The customer wins for the service at a normal fee, the uber wins for the service, and you win for the free advertisement.
Alejandro P. en
Locked key inside truck at time of drop off. Could not reach anyone at location nor calling roadside assistance. This was around 10pm. Finally had to leave so we just left truck there. Got call from location early this morning that all was ok thank God!
Daniel T. en
I really appreciate the fact that as soon as I walked through the door, not only was I greeted but also another associate arrived to help me. The process from beginning to end went smooth with no problems at all. I've been renting trailers for years with U-Haul; by far the Winter Park, FL location is the best customer service experience I've had. Next time I need to rent another trailer, this will be my go-to location.
CINDY V. en
Fabulous customer service!!
Terri A. en
Picked up trailer in dirt lot and ended with a filthy car mat. Other than that, everything was great.
Brian R. en
Fast service
johnny j. en
Great customer service, clean trucks.
Tim F. en
the truck had personal items in it from previous user including the lighter that probably explained the cigarette smoke smell in the truck while nice the check out process is cumbersome and check out time should not start until process finished
Yoanka I. en
I was charged for insurance I didn’t pick I wasn’t given a paper in the beginning so I didn’t see the over charge until a couple days later
STEVE F. en
Friendly staff that was extremely helpful
HARVEY C. en
very friendly, fast and honest. Thanks
Paul L. en
Everyone there is so accommodating and welcoming
James R. en
N/A dropped off after hours
Pauline H. en
Just wanna say thanks 2 the employees for there kindness 2 my husband and I We love all of the staff at this location
Armando R. en
Fast return service they know what they are doing....!
Jonathan A. en
n/a
LISA H. en
Extremely good experience. Everyone was friendly and helpful. Can't think of anything to improve.
Jim G. en
rental and return were smooth and easy. I made a mistake on my reservation, wrong size trailer, and the rep was able to take care of me regardless. I have rented her before and will rent here again. Keep up the good work.
Caitlin J. en
This was the best U-Haul experience I have had. The staff were extremely friendly and I have not experienced that before in other U-Haul locations. Kudos.
Miriam T. en
No
MARY V. en
Great Service every time!!!
jerry s. en
have personnel working the desk that know what in the name of hades they are doing. I had to pull my driver's license out of my wallet (no small feat) 3 times....give my e-mail address 3 times...give my phone number 3 times. And, I have rented at this locatioin before....my data should of already been in the system. It took 40 minues to rent an open space trailor. Completely unacceptable. The old vet will definitely find another place to rent from in the future...and I will not ever recommend this location to anyone. I use to own/operate a franchise business for 28 years...word of mouth is gold. The sad part of this scenario is this location is 1.5 miles from my house in Winter Park.
jahved r. en
They need to be more continuous when people are returning the trucks !!! Let me explain why . When you drive into the location there is a one way street and if you have somebody returning the trucks it will block other customers like my self that already returned the vehicle and have to wait for the new customer and or an employee to move the truck forward or at least to the side to allow the traffic to pass by, The same employee that I returned the keys was the one that saw my wife trying to pass by and didn't even try to tell the other customer to move to the side because there was a small trailer and my vehicle wouldn't fit trough I ended going against the traffic to exit the location. I'm sure that you understand that after a long morning moving all you want is to return the rental and go home to rest... Thanks for your understanding and I hope something could be done to improve this situation.
Javier G. en
Always available, rapid response and easy pick up and returns
Luis Angel R. en
??
Windel W. en
My biggest issue is, when charged on my debit card, it's ran a sale. Not a hold no matter what I'm told, my bank can confirm this issue.
kenneth s. en
I have rented several trailers and trucks from this facility, the service by the attending agents is always top notch, they make sure all equipment is properly hitched in good working order, fast processing, the bathroom facilities are immaculately clean, the workers take pride in their work duties, they deserve your business.
Thomas G. en
The staff at this facility were very helpful in dropping off the truck and auto hauler. Check out was quick and easy.
Christopher M. en
Did the "mobile" check in...walked 2.5 MILES at midnight to get my truck..after an HOUR AND A HALF of fighting with what i think was a robot 9( online text help)...they had my card stored wrong, denied it, said couldn't do a bank card...VERY VERY VERY IRATE at 130 AM and exhausted fighting, till i got ahold of customer service and she ran my card just fine....HORRIBLE HORRIBLE mobile experience
GRAHAM D. en
My biggest complaint with Uhaul is out dated and redundant software. The employees have to work twice as hard and slow down customers in the process. The process is very slow for today's standards. Your losing money plain and simple and your pissing off customers.
Mohamed A. en
Thanks you made my life easier ??
Rafael H. en
Always renting uhaul forever
Peter C. en
Great People,Great Service,Loved The New Van.Thank You For Everything.I Will Definetly Use U-Haul When The Need Arises Again.
Greg S. en
NA
Eric R. en
Nothing... everything was great
C Alexander d. en
The manager as well as his assistants were friendly, helpful, and attentive. What one would hope from the receiving party after a long drive.
Shawn D. en
Excellent service from Wendall . Thank you for your professionalism services and staff. Chef Shawn Dobbins.
BRUCE F. en
Virtually every employee that I had contact with was pleasant and helpful. It was a wonderful experience
Anthony C. en
Mileage was insufficient for us to reach our location. We made no side trips, but did use toll roads to avoid congestion. Sometimes it is a longer drive, but it should have been calculated. Feel a refund for the extra $5 is due.
Robert H. en
Great service!
David S. en
Manager and general manager both gave me great customer service
jesse v. en
Excellent service.
Countess W. en
Be more transparent and more attentive to customers need.Pay m
JUAN T. en
Great costumer service
Phyllis F. en
We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.
Gilbert T. en
Wendall Pinkett provided us with excellent customer service!
THERON D. en
Everyone was great! ??????
Eduardo R. en
Samayra was amazing well mannered,courteous,attentive n helped me make the right decision which in turn worked out perfect I couldn’t be any more happier which was outstanding customer service hope to have her for my next rental experience god bless her soul...??
RICHARD W. en
I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.
Roy J. en
Staff friendly willing to help with anything made move much easier thanks
Ronald m. en
The customer service is awesome here. Also I don't think I ever waited to be helped, you walk in and they are ready for you. Keep up the great service!
Roy J. en
Nothing great job guys
John W. en
Location was under staffed and unorganized. They had a lot going on from broken tools in shop. to low on personnel. staff was not very happy. other customers complaining. no greeting or an advisement that someone would be with you soon. just staff walking past you. in all every one was having a bad day.
Luis Angel R. en
Everything ??
DAVID S. en
POOR CUSTOMER SERVICE, WE ASKED FOR SPECIFIC WEIGHT AND WE RECEIVED A DIFFERENT ONE. THE COMMUNICATION BETWEEN PHONE RECEPTIONIST AND THE OFFICE LOCATION IS BAD.
Miguel O. en
Just keep up the great service you're doing.
jose g. en
give right information where to drop off truck
Patrick H. en
Truck was ready and the pickup process was very easy. However I had ordered and paid for an appliance dolly and prepaid for furniture pads. Neither were in the truck. I did get a refund, so that was good.
Yvonne M. en
The directions on the site take you to Apopka instead of Winter Park
Ariel M. en
The service I received today was absolutely amazing. Keep doing what your doing!
ken m. en
I have rented storage space for several years from this location and have used other rental services at times. The manager, Wendell Picket, has been a pleasure to deal with. He and his staff are very courteous, knowledgeable and efficient. Thank You Wendell
Valerie R. en
This location was professional and courteous
Catherine C. en
the truck i had kept overheating. luckily i only went a few miles, but worrying that the engine was going to start on fire was a stressor i did not need on moving day. Other than that everything was great.
Yuliya K. en
I would recommend this facility anytime
KATRINA J. en
I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.
BART M. en
Staff very professional
Freddie S. en
Everything was great, helped reduce the stressfulness of moving.
Yvette W. en
The process was fast and no waiting. The associate was very kind and knowledgeable.
Robert M. en
Very clean and served its purpose.
HELEN S. en
I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.
Freddie S. en
Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!
Sherry D. en
The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!
Ryan C. en
Simple and convenient.
Toni E. en
Management is horrible
Kendall W. en
Everyone here is kind and helpful! Great service, great location! Thanks!
Sherry D. en
After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.
CAROL A. en
Close, convenient, courteous
jacquelyn h. en
Very helpful and friendly staff.
Robert C. en
Above Average service.
John C. en
We have used this facility off and on for several years. We have always had a very good experience.
MARTHA R. en
Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time
jacquelyn h. en
I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.
Sharania G. en
Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.
BART M. en
While I did cancel the reservation the process did give smoothly.. Thank you
Laura R. en
Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!
Joanne D. en
A little pricey but safe and nice staff
katlyn t. en
This location was great but had MANY issues with U-Haul that day.
Susan F. en
Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.
Rachelle J. en
no additional comments
CANELIUS B. en
The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.
rachel W. en
I wish you kept the climate controlled area a bit cooler.
Shane L. en
Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!
barbara r. en
We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise
EVELYN T. en
I would recommend this Uhual place to everyone they were very helpful at all times.
James M. en
Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him
Dwayne D. en
Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.
LUIS D. en
The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!
FORTINO G. en
Great facility and staff!
Jasmine N. en
Terrible service
DEBRA E. en
WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!
Sandra W. en
rentals are always clean and in good shape
Jason M. en
The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.