Customer Reviews for U-Haul Moving & Storage at Semoran Blvd

Clasificación:

5.0

Very friendly and helpful staff. Great experience moving my stuff in the storage.

Clasificación:

3.0

Not keep us waiting for ten minutes in a vacant showroom.

Clasificación:

5.0

I probably wouldn't do the mobile pickup option again. It was frustrating to have to take a picture of myself and when it wasn't good enough I had to retake it. Additionally, I had to provide the information of someone who was not going to be a driver and when I was texted to let me know that I would be receiving a call from one of your representatives (about the photo retake), they texted the other person even though I answered the phone when they called.

Clasificación:

3.0

Rep advised my order final was 28.47 I was actually charged 49.00 more than I was advised.

Clasificación:

5.0

Staff was great

Clasificación:

5.0

Everything is fine

Clasificación:

4.0

Understaffed. One staff member should have just handled simple returns.

Clasificación:

4.0

Staff couldn't be located for a long time. No one in store

Clasificación:

1.0

I was supposed to have free storage for one month. I get there and younger guy gave us a storage unit. My kids and I can be se n on camera putting things in storage. When I went back to unload the unit all of a sudden the pin is deactivated and the guy claimed he couldn't find my reservation. Called customer service and submitted a ticket.

Clasificación:

5.0

Tiffany the manager and Brendan went above and beyond to help me have an outstanding rental experience. They both were excellent in their customer service!

Clasificación:

2.0

Returned the truck ahead of time but was called and left a smart ass message that we needed to return the truck. Apparently noone completed the check in. Pre paid milage but we DID NOT use the whole 60 miles but still charged for 60 miles.

Clasificación:

2.0

I specifically asked for a newer and well maintained vehicle because I was traveling 1500 miles round trip. What I got was a beater truck with a 124000 miles on it. I had to put oil in it for which they declined to reimburse me. I won't be renting from this location again or U Haul in general if I can at all help it. Can't get anyone on the phone and it takes an entire day to get an email answered. REALLY POOR SERVICE all around.

Clasificación:

3.0

Sarcasm is not becoming of someone when you put gas in the truck and it literally was less then a pinch on the mark and the associate tells you I mean u could pay 4dollars a gallon or fill it up more your choice. It was condensending and sarcastic.

Clasificación:

5.0

Competent staff with a sense of humor.

Clasificación:

5.0

Great friendly staff! On top of things very helpful!

Clasificación:

3.0

Vehicle was left with no gas. Low fuel light was on when entered. Staff did not acknowledge and tried to charge me when I returned the vehicle. I returned it with more fuel...

Clasificación:

2.0

When I arrived to pick up my truck, at checkout seemed like that had zero information about me. I ordered the truck online but had to repeat all the information again, my address, the drop off U-Hauls address. They didn't seem to know I ordered a tow dolly, and then tried to charge me again for it. What's the point of ordering online with all the info if you have to redo everything at the store? We were told we would be getting a newer truck with around 50k miles because we were going on a one way trip out of state. When we arrived the day of our move, we were given an old truck with 160k+ miles, which leaked gas at our loading site but was unable to show when we took the truck back to U-Haul. Because the truck was older, there were no USB ports or anything inside which made it difficult on a one way trip of 7hrs using a phone GPS. We also ordered a tow dolly for one of our cars, which was ridiculously difficult to load. Aside from paying $59 for the dolly, they will charge you an extra $20 to load it. And by load it I mean YOU drive it and they direct you standing in front of it. You literally can't do this yourself so why isn't that fee included in the cost of the dolly? Rip off. The ramp isn't accurate so 2x4's needed to be used to lift the car up, and then at the end to bring my car up high enough not to take my front bumper off. My car is standard and does not sit low. I don't understand why U-Haul hasn't come up with a better method to load these cars.

Clasificación:

5.0

Just explain about the vechicle safety awareness, Detail check up after each service even it is a busy hours . Convenient drop off locations , availability needed in furniture outlets or near to ware house stores .

Clasificación:

5.0

Easy to use U Haul equip. And, staff helpful and friendly. No problems or hang ups. Will use them again.

Clasificación:

1.0

I rented a truck for 4 hours and returned it I got a bill for $157 indicating that the ticket was never closed out they just said Hey it should be corrected within 3 to 5 business days. Horrible management

Clasificación:

5.0

Cumpli con mi cometido ,todo salio bien .Gracias . Clodair Cardozo Carreira

Clasificación:

5.0

No a thing. The young men were very good , curious and helpful.

Clasificación:

4.0

Give customers a stable rate.

Clasificación:

3.0

Had appt. on Monday(made appt. for month ahead because they needed to order hitch for VW car) showed up to find the hitch didn't come in. Lady was unconcerned. Told me they ONLY call if it comes in. Had to wait another 4 days, no problem waiting when I know. Rented a sm. truck (because of height) while I was getting a hitch on my new car to drive around area, got a van that was to high for me with Bach problems but they had no other 7am. truck for me ( yes I made reservations for it when I ordered the hitch). They told me 1-3 hrs it took 7 1/2 hrs and I missed appts waiting on install. All I needed for any of these issues was a call to let me know what was going on I would have been fine. Oh and my wired to hook up hitch,,, I have to lift my tailgate and hang out of my trunk door not under the with the hitch. Looks bad and wire will wear. They told me no problem it has a life time replacement just go to any U-haul for any fix or wear on wire. Unprofessional for sure and not what I paid for.

Clasificación:

5.0

Pave or gravel the area where the trailers are parked.

Clasificación:

5.0

Very good customer service and the guys were fast.

Clasificación:

1.0

Está vez mi experiencia fue mala por qué me entregaron la.pickut sucia con mal olor a cigarrillo toda chorreada de líquido osea muy malas condiciones

Clasificación:

3.0

Overall, it was great. The only problem that I had was when I was leaving, and one staff parked the truck right in front of the exit and did not care about people trying to leave the location with their cars. I was waiting for almost 15 minutes, and she did not manage it. I had to wait for the other staff to move the truck parked beside this one and leave. For me, it was disrespectful to the other customers!

Clasificación:

1.0

My order was not processed properly and had to call back again to make it right and was charged again for extending when I requested the truck for 24 hours and next day return

Clasificación:

4.0

Transmission was rough on this unit. Folks were courteous, mileage cost was very high............but good experience overall.

Clasificación:

3.0

Have signs telling customers where to park and which building is for the truck rentals. When I first arrived I drove into the parking lot and saw parking spaces to the left so I parked. After getting out of the car and walking towards the 1st building an employee was yelling at me from 30 feet away. I couldn't hear him due to the distance and his broken English so I walked closer towards him. I asked him what he said and he told me that I needed to move my car towards the other side of the parking lot. I told him I have no problem doing that but there are trucks blocking the driveway path so how am I supposed to get through? He said he will move and I waited several minutes for him to move two trucks that were in my way. I also told him he should've given me instructions or directions before I park my vehicle since I was running late on time. Next thing I move the vehicle and Parkette where he pointed in the general direction. When I got out of my vehicle I walked towards the closest building which was towards the back and an individual asked me if I had a card to get in the building I told him no but I am looking to get into the rentals the individual who is not an employee of U-Haul told me that I have to go to the other side of the parking lot where the second building is. So this experience was incredibly frustrating due to the miscommunication and missed direction and lack of signs.

Clasificación:

5.0

Just a note. When they brought the first truck around for me to use I brought to their attention the front tires were completely bald and front end had issues as both tires were bowed out. So I refused that truck. Not sure how they could have kept that truck in service as bad as it was. But the second one was great and worked perfectly. Customer service at the Winterpark location was awesome. They took care of getting me another truck immediately.

Clasificación:

5.0

👍👍

Clasificación:

1.0

This location is very unprofessional and do not appreciate customers. My experience with third particular location was a nightmare. Manager is very rude and should not be working with customers face to face. I will be giving my escrow experience from this location very bad reviews QBs I tent from uhaul often because I pick up and donate all items donated to me. This location needs corporate attention !!

Clasificación:

1.0

The truck they gave me you had to wiggle it with the key for a while everytime to start it. I called twice and even spoke to the manager and she didn't care. The guy who rented me the truck took of my car 100 he said it was pending and he said it would be given to me the same day when I came back. The same manager that didn't do anything for me instead of saying she was going to talk to her employee wanted to argue.

Clasificación:

5.0

Very good experience all around.

Clasificación:

4.0

Easy enough to follow the online instructions

Clasificación:

4.0

Ordering process and identity verification.

Clasificación:

5.0

You guys were very accommodating thanks I shall be utilizing your services in the ne’er future

Clasificación:

5.0

Awesome

Clasificación:

5.0

I didn't get the name of the guy who helped me but he was awesome. I felt good leaving the store knowing I was connected and my lights were functioning on the car dolly. He did a great job, he's at a location in winter springs and my contract # was 88533260

Clasificación:

1.0

Staff was rude and unprofessional on multiple occasions, accounts and interactions. Facility is clean, storage space is a bit overpriced yet neat and tidy, trucks are functional, but customer service was in poor taste overall. Would NOT recommend to a friend.

Clasificación:

3.0

Tire problem, now I have 3, not 1 but 3 pending charges on my visa for 416.45, that should be 52.43 less because I did not get a vehicle hitch and I was told over phone it would be taken care of yet I see 3 bills pending on my visa....why????

Clasificación:

5.0

Great personal. Thanks.

Clasificación:

5.0

Keeping the work God

Clasificación:

5.0

Very professional and courteous. Light years ahead of the pickup location (Al's Auto Repair)

Clasificación:

5.0

Everyone is always great at this location...fast and courteous

Clasificación:

3.0

The truck we were given was extremely old and did not drive well. The driver's seat did not move, making it extremely difficult for a shorter person to drive. The after-hours return experience was also not user-friendly. The last thing people want to do at the end of a moving day when they're exhausted is take a bunch of pictures and evaluate the truck's condition when it seems like that should be part of an employee's process. Some of the return questions were valid but a lot of it shouldn't be on the customer to do.

Clasificación:

5.0

The two men that I spoke with were very friendly.

Clasificación:

3.0

Arrived at store right at open (9:03 AM); no one was working desk, all employees were outside. Had to wait 15+ minutes to get help inside for a trailer rental that I had a 9:00AM reservation for.

Clasificación:

4.0

Change the equipment return location. If turning left at the light on 436, it is impossible to make the Uturn to get to the return location during late afternoon traffic.

Clasificación:

4.0

Always very helpful and quick

Clasificación:

5.0

Nothing. Javier was extremely helpful and pleasant to work with.

Clasificación:

5.0

Dion (hope I got the spelling right!) was awesome and friendly. Just a little chit chat goes a long way not to mention he was very efficient and quick. Give the man a raise!

Clasificación:

5.0

I was impressed with the professionalism of your staff. The vehicle was clean and new. I was very impressed by the total product.

Clasificación:

5.0

Employee was very helpful in loading my truck onto the car trailer

Clasificación:

5.0

The truck radio volume went very loud on every bump. The knob to control the volume was broke. The truck jerked alot.

Clasificación:

5.0

Everyone I dealt with was courteous and kind. So nice to go to a store during difficult times (moving mom to memory care) and having a positive experience!

Clasificación:

5.0

Very friendly and professional.

Clasificación:

5.0

Very personable staff who are ready and willing to help.

Clasificación:

5.0

Very personable staff who are ready and willing to help.

Clasificación:

5.0

H̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.

Clasificación:

5.0

Excellent staff!

Clasificación:

5.0

Más empleados para servicio al cliente

Clasificación:

5.0

The extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!

Clasificación:

5.0

Staff was very friendly and efficient and helpful

Clasificación:

4.0

Jorge was very helpful.

Clasificación:

5.0

Wendall and his team is outstanding! Thanks David C.

Clasificación:

2.0

Experience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Clasificación:

5.0

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

Clasificación:

5.0

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Clasificación:

5.0

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Clasificación:

5.0

Great service

Clasificación:

5.0

Wendyl and staff are great genuine peope very patient

Clasificación:

5.0

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

Clasificación:

5.0

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Clasificación:

5.0

Very Friendly and Knowledgeable staff.

Clasificación:

4.0

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

Clasificación:

1.0

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

Clasificación:

5.0

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Clasificación:

5.0

Great customer service always friendly everytime I needed to call they were very helpful

Clasificación:

5.0

Would recommend this facility highly.

Clasificación:

5.0

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Clasificación:

5.0

Outstanding service! Thank you

Clasificación:

5.0

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Clasificación:

5.0

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Clasificación:

5.0

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

Clasificación:

3.0

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

Clasificación:

5.0

Needs no impovement,

Clasificación:

5.0

Great place to do business with

Clasificación:

5.0

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Gracias

Clasificación:

5.0

Wendell and his team were great. Facilities very well kept.

Clasificación:

5.0

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Clasificación:

5.0

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

Clasificación:

4.0

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Clasificación:

5.0

Your counter service was spot on in customer satisfaction.

Clasificación:

5.0

Thank you for your kindness. In every way, your facility was #1!

Clasificación:

5.0

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Clasificación:

5.0

Always feel home👍

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

The nicest storage facility I've ever encountered.

Clasificación:

4.0

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

Clasificación:

5.0

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Clasificación:

5.0

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. ¡Gracias!

Clasificación:

5.0

Go jobs

Clasificación:

5.0

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Clasificación:

5.0

Great service, great facility!

Clasificación:

5.0

No problems whatsoever at the facility.

Clasificación:

5.0

Fast check in and out

Clasificación:

5.0

I had a great experience with UHAUL.

Clasificación:

5.0

Excellent!😀

Clasificación:

4.0

7

Clasificación:

5.0

As promised. Very helpful. The staff was very nice and knowledgeable !

Clasificación:

5.0

..

Clasificación:

5.0

Quick, courteous & accommodating

Clasificación:

5.0

Great staff, clean location, very secure, very confident my stored items are well protected.

Clasificación:

5.0

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Clasificación:

5.0

Fantastic storage facility with employees that are top notch. Thanks.

Clasificación:

1.0

No thanks

Clasificación:

5.0

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Clasificación:

5.0

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

Clasificación:

5.0

Great service!

Clasificación:

5.0

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

Clasificación:

5.0

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

Clasificación:

5.0

Staff friendly willing to help with anything made move much easier thanks

Clasificación:

5.0

I would recommend this facility anytime

Clasificación:

5.0

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

Clasificación:

5.0

Staff very professional

Clasificación:

5.0

Everything was great, helped reduce the stressfulness of moving.

Clasificación:

5.0

The process was fast and no waiting. The associate was very kind and knowledgeable.

Clasificación:

5.0

Very clean and served its purpose.

Clasificación:

4.0

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

Clasificación:

5.0

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

Clasificación:

5.0

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Clasificación:

5.0

Simple and convenient.

Clasificación:

1.0

Management is horrible

Clasificación:

5.0

Everyone here is kind and helpful! Great service, great location! ¡Gracias!

Clasificación:

5.0

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Clasificación:

5.0

Close, convenient, courteous

Clasificación:

5.0

Very helpful and friendly staff.

Clasificación:

4.0

Above Average service.

Clasificación:

5.0

We have used this facility off and on for several years. We have always had a very good experience.

Clasificación:

5.0

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

Clasificación:

5.0

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

Clasificación:

4.0

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

Clasificación:

5.0

While I did cancel the reservation the process did give smoothly.. Thank you

Clasificación:

5.0

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

Clasificación:

4.0

A little pricey but safe and nice staff

Clasificación:

4.0

This location was great but had MANY issues with U-Haul that day.

Clasificación:

5.0

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

Clasificación:

5.0

no additional comments

Clasificación:

3.0

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

Clasificación:

5.0

I wish you kept the climate controlled area a bit cooler.

Clasificación:

5.0

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

Clasificación:

5.0

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

Clasificación:

5.0

I would recommend this Uhual place to everyone they were very helpful at all times.

Clasificación:

2.0

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

Clasificación:

5.0

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

Clasificación:

5.0

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

Clasificación:

5.0

Great facility and staff!

Clasificación:

1.0

Terrible service

Clasificación:

2.0

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

Clasificación:

5.0

rentals are always clean and in good shape