The young lady working the reservation counter needed a course on customer service and/or human interaction, or maybe just a different job. On the other hand, Joshua was exceptional in his customer service efforts and more than compensated for her lack of interest in my reservation. Joshua needs to be groomed for promotion as he's who Uhaul should want dealing with its customers.
MIKE T.Customer Reviews for U-Haul Moving & Storage at Semoran Blvd
Testimonials From Recent Customers
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If I had not mentioned a reservation for the dollies I had RESERVED Joshua would've not said anything. When I realized that I had no dolly in the truck reserved I mentioned it to Joshua. His reply was we haven't had any dollies for a while and he had to give one to another location! Really? I did the reservation but wasn't given one. Then he said I could check if another UHAUL had one! So I was suppose to drive to another location to get one? Not cool! I was inconvenienced on a day that UHAUL was suppose to make it easy for me. Wasn't happy at all. I felt I was dismissed with an oh well!
Brenda M. | First ImpressionsWhen I called, I spent 16 minutes on hold. When I went in I spent 20 minutes waiting in line. When I got to where I was loading the truck, the furniture pads were not there. When I called( another 20 minutes on hold) I was told I could drive the truck back the 10 miles(20 round trip) and pick them up or they would take them off my bill. That was unacceptable to me. They should have brought them to me. It was their mistake. The place where I had my storage was a small uhaul dealer and had no pads to rent to me. She also said they should have brought them to me. When I got the truck loaded and returned to the dealer to have my car put on a car hauler and attached to my truck, it was another 30 minute wait. One of the most disappointing experiences I have had with uhaul.
Ruth K.Joshua was very helpful, knows his job and assisted with the entire process of getting my storage unit. Walked me through it all. Was very friendly. Thank you Joshua.
Julio Q. | First ImpressionsGood.
Jose C.It was complicated to find truck and do the internet process, taking pictures of the truck because the info was not accurate. Other than that the truck was clean and everything went well. Good customer service at this location.
Angel C.Excellent service
Stephanie S.Convenient location, helpful employees. I reserved a 6x12 utility trailer online, very easy. On both the pick up and return, I was in and out in about 20 minutes.
Ed H.My experience was much more than I expected. Welcoming, friendly and easy going. Everything worked as is should. Please pass on my complements to the staff.
John K.They were exceptional.👍
John K.Easy online reservation with equipment ready when requested. Pleasant personnel and a positive experience.
Scott H.My truck had an ac issue and the manager took care of me. This is my spot for truck rentals.
Giovanni R.A monthly increase sort of forced me to vacate the space. Was not expecting it.
Hugo C. | Overall ExperienceLittle bit more pleasantries, the staff was helpful and and efficient, little short and curt explaining the process and procedures associated with the rental.
Robert G.They did not have a appliance dolley. I could not complete the move on time because it let me book a dolley only to find out hat day the place was out.
Max W.Jonathan was very helpful. He made the rental experience pleasant.
Joseph D.Great staff 👍
Stephanie S.Greet customer on entrance
dionne L.Great staff and love to rent from here!
Jerommie S.5 stars
Brian B. | Overall ExperienceStaff was terrible. Gave me the wrong storage unit, had to go back to the office multiple times to resolve and staff had an attitude of indifference. I had to downgrade to a smaller unit and still was charged for the larger incorrect unit that I was given. Alarm also kept going off when i tried to access my unit. Overall it was just a bad experience
ZACHARY R. | First ImpressionsExcellent experience. Both guys we dealt with during the rental pick up and drop off were friendly and professional.
James W.The only issue I had was the UHaul truck was not at the designated pick up spot that I requested which I wasn't notified of until I got to the spot that I originally requested ! Instead, it was at a further away distance whereas I had to pay for more mileage. Also, the air conditioning didn't work on the truck.
Timothy M.Fast service and best maintain vehicle
Katherine H.Customer communication needs big improvement when it comes to answering phone calls. It was very difficult to get a hold of someone on site at this particular location. I would be put on hold for 30-50 minutes to ask a simple question. While the people working at this location would do their job; they did the bare minimum to help customers. It was impossible to talk to them on the phone. But when I showed up in person, they were sitting at the front desk on their cell phones. Nobody seemed to man the phones at this location. I tried to use U-Haul's online chat application, which was also only able to answer basic questions and would route me back to the 800 number on hand. The run-around with trying to get help was frustrating.
Ceara H.Super easy and fast service.
Naomi A.Service was friendly. Team manger who connected the trailer to my truck was conscientious, and offered me another trailer because the roll up door did not work properly on the 1st one.
JAMES B.The right front wheel strap on the auto hauler was not properly installed and came loose during travel. We paid extra to have a UHAUL rep. load and secure the vehicle. This could have been a major catastrophic issue if the vehicle came off the trailer during transit.
Neal B.Thank you very much.
alaa A.The rental van was ok but it consumes so much gas. I only traveled 24 miles and consumed more than a quarter of the tank. The van comes with a gauge that tells you that to stay within the “gas friendly†limit, however this seems to be just smoke and mirrors. I stayed within the green zone on the gauge, but still consumed so much. It was unacceptable especially with the gas prices we have now. Uhaul needs to invest in more fuel friendly vehicles to help customers save money and help stay ahead of the competition. If this doesn't change, I will not recommend or even use Uhaul to anyone.
Jandrew T.dolly was not available. pick up and drop off staff not available right away
Hassan L.Nothing at all. Pickup and dropoff were flawless, and the truck ran great!
Roger B.I think everything great thank you
Maria A.Better inspections needed on equipment before giving out as rental. Had several issues with trailer that didn't show themselves until I needed to use them. The drop down step was stuck and it ended up breaking my girlfirends hand because we got it unstuck. Couldn't open door if we didn't. Trailer brakes didn't work and the trailer always jolted forward when I stopped. Had some kind of rattling above 50 like something wasn't promptly aligned or bent. Also only had one axle chain for under the car which was barely long enough and I used it on a sedan. One or two things I can understand but when the main features of the trailer don't work, it leaves a bitter taste in my mouth in regards to future rentals.
Jayden B.Have rented here several times always good experience
michael P.Truck needs new wiper blades
Janice S.Everything was simple check in and return
virginia C.Trucker in poor condition and odometer is misreading actual miles. Only traveled 11.5 miles according to smartphone and truck registered 20+ Miles.
FERNANDO D.Very good location. Please get some jacks for your employees as they should not have to risk injury picking up those heavy tongues on the large trailers.
John L.I reserved in Oviedo @ 8:30 a.m. It was changed without notifying me to Winter Park @ 7:00. At 7:56, I received a rude voicemail from Jonathan, saying I needed to call back within 5 minutes if I still wanted the truck. I called, he was dismissive. When I arrived, the dollies I reserved online were not available. Instead, I had to spend an additional $90 to buy my own, because U-Haul or the people at this location cannot do their job. At the end of the day, when returning the truck, I forgot to refill the gas tank prior to returning. Because I was so tired, I checked to see how much it would be to have U-Haul refill - I have a screenshot that says $15. But, no. I was instead charged $33. Had the inadequate website that allowed me to reserve two dollies when you did not have them told me the charge would be $33, I would have purchased the gas myself. Horrible.
Kameron B.I rented a van and a storage unit but they didn't have the storage unit for me as they had overbooked. The associates were helpful in trying to find units at other locations but i ended up having to go somewhere else
Kyle B.I placed my order for a U-Haul truck 3 weeks prior to my pickup date my order included a furniture dolly hand truck when I arrived I was told that they had no furniture dollies and no hand trucks available at any location within 50 Mi of the location this was unacceptable due to the fact that he's moving three bedrooms worth a furniture as a result I purchased a $49 hand truck at the facility as I left the facility and drove to my apartment apparently the door Miss function and the hand truck fell out of the empty truck onto the road and I was unable to retrieve it I then returned to the location and purchase a $70 hand truck what should I use for my move this is completely unacceptable costing me over $100 to purchase items I did not need and all I was doing was renting to items of assistance for less than $25 I do expect some compensation for my Misfortune and I will be writing to the president of U-Haul next week if I don't receive some immediate action
Stuart B.better maintenance on trucks. the truck I rented had much too much play in steering wheel. it was hard keeping the vehicle in its lane at 60 mph
Hugh A.I enjoyed the quick preparation process before getting the van and afterward. the van was clean and comfortable. They had it ready when I arived. It was great to have an appointment.
James J.Personal amable
Rosemary V.I'm not sure your U-Haul reps did everything right and very polite
Marcel C.Truck we got was not safe at all. I can't believe they give truck like this for people to drive. I couldn't drive past 40 miles. It was all shaking, ac was not working. Bad,Bad,Bad.
Haris S.You've charged my credit card twice! Once for the 242 dollar amount when the truck was returned Wednesday. Now again god morning, another charge of 242 which is ridiculous. The original pending charge of 295 was washed out as expected once the truck was checked in but now I have no pending transactions and Two completed charges of the 242 amount. That's unacceptable. The hold time to contact you is really bad but I'll keep trying. I really need one transaction refunded asap.
David M.We had a reservation to pick up a 10-foot moving truck at a gas station near our house. When we arrived, we were told they had no trucks available, even though I had reserved one several days before. They said there was nothing they could do. I remembered there was a regular UHaul location several miles down, and luckily they had a truck available. We ended up with a 15 footer because they had no 10-foot trucks available and even though it wasn't our fault, we had to pay the difference. Not thrilled with that part, or with the fact that we had made a reservation and then we showed up and they had no truck, but the second location was good.
Sarah H.The truck was on when I got it, very inconvenient. The desk staff was not the best
kiamiah S.Don't rent vehicles that don't work
Jean R.Reserved a cargo van for a 5:30pm pick up, spoke to an employee earlier in the day and confirmed there would one available. Once arriving at this location there was no cargo van, my only option was a 15'. Which is unfortunate for the other family waiting behind me who needed the truck I was getting when I didn't even need that size. I did get the 15' for the same price of the cargo van however the difference in how much it took for gas was more than the cargo van would of been. A phone call would of been another option, then we could of located a smaller option at a different location.
Alison R.Javier is great!
CARRIE W.Nothing. everything was great
thomas G.Rented the trailer for 3 days. Had a flat on the trailer. Called roadside, they said it would be several hours and just drive it back to where rented. Got back to Uhaul at 4:45 and door was locked. With several customers outside trying to get in and do returns. Tapped on the door, a girl came out and With an attitude seemed annoyed said someone will come out to help. Had to knock on windows at 5:15 cause nobody came out. A guy finally came out and said he couldn't switch the trailer because it's after hours and the computers go down at 5pm, I told him I came at 4:45 and the door was locked. They could have switch if they didn't lock the doors before 5pm. Told me to come back the next day. Poor customer service, with attitudes. Very Very bad experience that challenged my schedule without a care in resolving an issue.
Steven S.More registers open, the line was long and only one person was behind counter.
David Y.Cabin of truck infested with roaches
Elisabeth W.My belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.
SUZANNE L. | Overall Experience5 stars very kind folks
Brian B. | First Impressions¡Gracias!
carmen a. | Overall ExperienceWhat started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.
KATHLEEN N. | Overall ExperienceStaff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.
Donna K. | First ImpressionsAlways a good experiance
Gregory V. | Overall ExperienceSimply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.
Mary Lynn M. | Overall ExperienceI'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract
Alicia m. | First ImpressionsBilly is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!
Annabelle H. | Overall ExperienceMy only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.
KATHRYN B. | Overall ExperienceGreat check in experience and return process.
Mark F. | Online Move InSamuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.
Ruchelle S. | First ImpressionsIf there's more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.
Elvira T. | First ImpressionsThey were awesome very helpful and waited for us cuz we got there late
Betty L. | First ImpressionsThis facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.
JAY S. | Overall ExperienceStorage Prices are too high
Shamika G. | First ImpressionsWhen I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn't set me up for such a small storage unit.
Nicole N. | Online Move InThe loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn't get to the docks. Dennis Smith unit 2029 and 2034
Dennis S. | Overall ExperienceI have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.
VANESSA P. | Online Move InMove in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She's amazing!
Gabrielle F. | First ImpressionsHad a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.
Lissaette V. | First Impressions¡Gracias!
Stephanie W. | First ImpressionsExcellent service from staff especially John thank you
ELBA F. | First ImpressionsAugust @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.
Trisha S. | Overall ExperienceEveryone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!
HUGH M. | First ImpressionsI am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.
Roxanne B. | Overall ExperienceI have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.
PATRICIA W. | First ImpressionsEvery experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.
Shannon L. | First ImpressionsThe unit door occasionally malfunctioned
dee m. | Overall ExperienceOwner was helpful and friendly.
CASEY M. | First ImpressionsAwesome customer service. Very helpful and informative staff.
Janet C. | First ImpressionsThe two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I'd written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.
Jeffrey K. | Online Move InI started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive
FREDRICK W. | Overall ExperienceThe person who waited on me was great—courteous and friendly.
Pattii W. | First ImpressionsThe guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I'm a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn't say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn't have to do any work. Either your employees are are over worked or they they hate their jobs
Sherraine G. | Online Move InToo expensive and no alerts for due date , I almost loose my belongings.
CHRISTINE R. | Overall ExperienceVery clean facility.
Dan D. | First ImpressionsGreat experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.
john b. | Overall ExperienceVery friendly and helpful staff. Great experience moving my stuff in the storage.
Cynthia C. | First ImpressionsVery good experience all around.
Dale M. | First ImpressionsYou guys were very accommodating thanks I shall be utilizing your services in the ne’er future
RONALD H. | First ImpressionsH̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.
CHRISTINE R. | First ImpressionsExcellent staff!
tiiyaisha t. | First ImpressionsMás empleados para servicio al cliente
Evelyn C. | Overall ExperienceThe extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!
TREY S. | Overall ExperienceStaff was very friendly and efficient and helpful
Louisa M. | Overall ExperienceJorge was very helpful.
paul w. | First ImpressionsWendall and his team is outstanding! Thanks David C.
Z David C. | Overall Experience