Comentarios del cliente para U-Haul Moving & Storage at Semoran Blvd

It took mew more than an hour to return the truck from 10pm to 11:30pm. The website was giving me all sorts of problems with uploading pictures and saving the information. Worst horrible experience to be sitting in the parking lot for almost 2 hours just to return the truck. I did not get home until 1:00am. On top of that, when I called 3 times the next morning to verify that everything was squared away and to get a receipt they put me on hold for over 40 minutes and finally had to speak to contact corporate to get a receipt. This was by far the worst rental experience I ever had.

Equipment lack of service , truck interior was in bad shape , not clean at all Windshield was derby inside Suspension truck was terrible Steering was all over the highway Not a pleasant experiences One of the employees said that trailer will not hold a hummer h3 He had not idea or knowledge about capacity of trailer

They were very Courteous Courteous

Everything was great.

You guys changed our drop off location. As a result, we traveled one mile over our allotment..... you charged us .73 cents! We wouldn’t had gone over if you would have kept our requested drop off location. Outrageous....especially when we returned the gas tank with more fuel than you provided to us. This screams cheap to a new level.

While the smart phone process was very efficient, I never received a final receipt for my payment.

Great customer service always friendly everytime I needed to call they were very helpful

The air conditioning did not work u-haul should check and make sure everything works properly

The $0.99 per mile charge is very high and disappointing

All went really well

Great Customer Service.

Stay the same!

Would recommend this facility highly.

The manager Windell was excellent.

Trailer had 2 flat tires.

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

I was very pleased the manager was top notch good people skills and helpful . the new young staff was kind and learning he new when to ask for help and did a good job

Great customer service. This is the location I always use

Self check in shouldn't waste your time taking pictures over and over. From the start say turn flash off. The response time or wait time for approval is too long. Might as well just going in the a rep.

Good service and helpful staff

it is very frustrating to call thinking that you will get to talk to someone at the location you are calling and find out you are talking to the call center. The people at the call center sent us 35 minutes out of our to drop off the trailer when there were 5 other places closer to drop it off. The call center people on weekends are not helpful at all. Very annoying!

It was not mentioned to us that if we returned the truck after hours and didn't go to uhaul.com/share that there would be $20 convenience fee added to our bill . And we had $21.40, which is the $20 plus tax. That STINKS!

The employee could’ve been friendly, he seemed annoyed.

Great service, easy and quick, no hassle no delay

The customer agent, Jonathan Palma, was very courteous, professional and thorough in his explanation of the rental agreement requirements.

Wendall and staff are spot-on great

These folks were kind and considerate!

Outstanding service! Thank you

A really nice experience. Would definitely use again

When I received my receipt it showed that my credit card was charged for 2 days rental instead of the one. It showed me returning it on 1/19 instead of on 1/18, which is when I actually did. A refund for the overcharge is being processed. Systems should be in place to prevent these mistakes from happening in the first place.

Floor mats, seats and the door have liquid stains on it. May be something that cannot be corrected / clean. I provided a picture of this when i rented the truck. Great services and answered all questions.

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Retrieving the vehicle was very easy, instructions were clear and user-friendly. I just had an issue with the dispatcher at the moment of returning the vehicle. I did choose to return the vehicle with the exact amount of gas that I found (it was under 1/4). When he was receiving the vehicle, he told me that I had to pay for the gas that it was missing.

Check engine light on. Windshield wipers worn and worthless during rain on trip.

Actually i have a positive comment , I have been to this location before and is always great service and professional attitude of the staff at this location.

Everything went smoothly. Other than a brief wait at check-in it was extremely efficient...

Staff was friendly and helpful.

The associates were very helpful loading and unloading equipment. They're very nice. And they were swamped and still kept sense of humor.

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

I don't know. My experience with Jonathan was great.

Very easy process.

Great overall service in NC and FL.

For such a large company, your internal technology doesn't seem to be high on the list. Had to submit my credit card several times for it to go through.

Nothing.

Staff is always professional and friendly.

Nothing. It was perfect!

hire more people to work in the store so we dont have to wait hours to get help!!

The two men that help me were excellent.

Everything went well but I believe that my truck bumper was accidently dented either when the U-Haul employee put the trailer on or took it off of my vehicle. I would have typically gotten out to watch the hook up and disconnect but the parking lot where the trailer was located was muddy due to rain both times. The employee that initially placed the trailer on my hitch took a photo of my bumper/hitch with his cell phone. Please send me that image, chadmdunbar@gmail.com, 407-949-8870, U-Haul Contract 83432363. Thanks, Chad

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

The tech at my pick up place marked the fuel at a bit more then half a tank. We noticed it was actually exactly half but she mentioned it was ok and just bring it at half which we did. At the drop off location they charged us 20 because of us only bringing it at half tank. We complained however they still charged us.

Online drop off has to be completed at the location, I had no idea so I already was home when I tried to complete it. I wish I had been told about this. I am annoyed with the $20 "convenience charge"

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

Needs no impovement,

Great place to do business with

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Wendell and his team were great. Facilities very well kept.

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Your counter service was spot on in customer satisfaction.

Thank you for your kindness. In every way, your facility was #1!

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Always feel home👍

Excellent service!

The nicest storage facility I've ever encountered.

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!

Go jobs

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Great service, great facility!

No problems whatsoever at the facility.

Fast check in and out

I had a great experience with UHAUL.

Excellent!😀

7

As promised. Very helpful. The staff was very nice and knowledgeable !

..

Quick, courteous & accommodating

Great staff, clean location, very secure, very confident my stored items are well protected.

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Fantastic storage facility with employees that are top notch. Thanks.

No thanks

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

Great service!

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

Staff friendly willing to help with anything made move much easier thanks

I would recommend this facility anytime

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

Staff very professional

Everything was great, helped reduce the stressfulness of moving.

The process was fast and no waiting. The associate was very kind and knowledgeable.

Very clean and served its purpose.

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Simple and convenient.

Management is horrible

Everyone here is kind and helpful! Great service, great location! Thanks!

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Close, convenient, courteous

Very helpful and friendly staff.

Above Average service.

We have used this facility off and on for several years. We have always had a very good experience.

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

While I did cancel the reservation the process did give smoothly.. Thank you

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

A little pricey but safe and nice staff

This location was great but had MANY issues with U-Haul that day.

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

no additional comments

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

I wish you kept the climate controlled area a bit cooler.

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

I would recommend this Uhual place to everyone they were very helpful at all times.

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

Great facility and staff!

Terrible service

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

rentals are always clean and in good shape

The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.