Customer Reviews for U-Haul Moving & Storage at Randolph Rd

15,851 reviews

12025 Parklawn Dr   Rockville, MD 20852
(No Customer Parking15 minute limit)

(301) 231-9469

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(301) 231-9469

12025 Parklawn Dr
Rockville, MD 20852
(No Customer Parking15 minute limit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

It was great! Thanks.

JOSE G. 
Rating:
5.0

My friends who drove the truck dropped it off at Rockville, MD. they said that everything was just fine, and fast at the drop off.

Guy S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

The website was a bit difficult to navigate

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

NARASIMHA S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

The attendant was standing in the return parking lot and more concerned with an electronic device than moving to assist me with the return process. Once the attendant's attention was shifted to assisting with the return process they were very helpful. It was that annoying delay of seeing the attendant stand there and yet not be recognized as a customer whom they will assist. A courteous “I'll be with you!” Would have been better than not.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

JOSE Q. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SANG P. 
Rating:
3.0

A $25 cleaning fee? There may have been some leaves that were left in the back of the van, but $25 is absurd. Customer lost. Never renting from uhaul again.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

William b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

I did not care for the day workers who were standing around the trucks. It felt intrusive.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

HARRY E. 
Rating:
4.0

Customer did not leave a comment.

thomas G. 
Rating:
5.0

I rented 12 furniture pads and when I got home the next day I realize the only place six in the truck very annoying but that's life

Patrick M. 
Rating:
5.0

Pick up (Rockville) was quick and efficient...

barry P. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

Whoever was working the Rockville location on 11/21/2021 was extremely rude and unhelpful. They were mumbling the whole time and acted as if I was bothering them for asking a question. He was black.

Cindy Terry A. 
Rating:
4.0

While the truck was clean, a few comments about it: -Tire pressure light was on as soon as truck obtained -The shock absorbers were very unforgiving: a very rough ride for my cargo. -Routinely rolling up the driver side window while driving, the rotating rubber handle just came off on the window crank. Was able to easily reapply this, but speaks to suboptimal parts going into construction of the truck (perhaps same issue as shock absorbers or lack thereof)

James S. 
Rating:
5.0

Everyone was very friendly and helpful

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

Feroz D. 
Rating:
5.0

Customer did not leave a comment.

JAIME A. 
Rating:
5.0

Thank you for the blankets, which we needed to keep white cushions clean.

DEAN T. 
Rating:
4.0

Customer did not leave a comment.

YONGGYUN K. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

the person who hooked up our trailer was very helpful in that he reversed the ball on my hitch to help accommodate the height distance between our SUV and the trailer. Good service and convenient location.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ABIOSE G. 
Rating:
5.0

Customer did not leave a comment.

Cinthia R. 
Rating:
5.0

Customer did not leave a comment.

Konstantin K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

SMOOTH AND EASY TRANSACTION. PERFECT EXPERIENCE!

THOMAS G. 
Rating:
5.0

Nothing. Just keep up the good work!

CONSTANCEDEAN W. 
Rating:
5.0

Always a good experience at this location.

James W. 
Rating:
4.0

Check your bill! U-Haul added a ten dollar has charge even though I returned the vehicle with the same gas level'

Sanford B. 
Rating:
5.0

Check-in was a breeze. Many thanks!

WILLIAM D. 
Rating:
4.0

The check out with the truck was average no attendant to review but the check in was excellent the attendant was very kind and helpful with returning the truck. Thank you.

RACINE G. 
Rating:
5.0

Is perfec recoment

Gerardo D. 
Rating:
5.0

Can't be better than this

MONEM R. 
Rating:
4.0

I usually book the car in Hyattsville but a day before they told me to pick it up from landham which was to far away so i change it to Rockville. With the car and shop in Rockville was everything fine. Didn't like the change of the location

samuel N. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Aderly R. 
Rating:
5.0

The checkout experience was easy. The person that loaded the trailer onto my car and took it off was outstanding! I can't remember his name but you can check my account to see who it was. Very personable and helpful.

Jeffrey C. 
Rating:
5.0

Next time I need a truck or moving supplies I will go to this location. Friendly staff. It has easy In/Out access. Properly marked rental/pick up and drop off areas.

YOLANDA M. 
Rating:
5.0

U-Haul just earned a new loyal customer! Chris Wilder provided terrific customer service. When we confronted a hitch adaptor issue, he took the attitude that helping me problem-solve was part of his job. How great! Thank you!

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Not much

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Gloria T. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
4.0

The staff was nice but very busy. The return couldn't have been easier!

Donald M. 
Rating:
4.0

Customer did not leave a comment.

DARRYL M. 
Rating:
2.0

Online confirmation codes took too long to be delivered. The keys for the self check out process were left in the wrong lockbox. I had to get staff assistance which resulted in the check out process taking 20 minutes.

Shawn B. 
Rating:
5.0

See above.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Good job. Thank you.

JAMES O. 
Rating:
5.0

Personnel were courteous and friendly. Ensure you tell customer about any possible glitches like key not working unless you back it out a little. Or that there are sensor problems and that is why certain lights are displaying.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA F. 
Rating:
5.0

train, hire more hitch mechanic and raise from $13 or $15 to $18 or more. this would accelerate the lag time of 4-6hrs.

Michael N. 
Rating:
1.0

Keep appointments or, if you can't, let customers know so that they don't waste 6 hours

Paul R. 
Rating:
4.0

Customer did not leave a comment.

Henry V. 
Rating:
5.0

Jose very hands in both in fri t and back of operation.Stronger leader always moving/cleaning/installing.Would recommended there location

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

FARHAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN G. 
Rating:
5.0

Customer did not leave a comment.

IVAN O. 
Rating:
4.0

No problems with this location, however I wound up at this location because of the horrible service I received at the U-Haul at Sudley Rd, Manassas, VA location. With them, I had reserved a truck a week prior, to be picked up on Saturday. They called me the Friday night before at 5:50 (10 minutes before most U-Haul close) telling me that they don't have any sized trucks available, and that there was nothing that they could do. I had to scramble, and luckily I found a much smaller truck available about an hour out of my way. I was mad that my reservation hadn't been fulfilled, and completely infuriated that there wasn't any alternatives.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

All good

Charles N. 
Rating:
5.0

Customer did not leave a comment.

NARCISO C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Was unable to charge my phone while driving. Had working adapter for cigarette lighter but lighter wasn't working. Other than that, good experience overall

John D. 
Rating:
4.0

Customer did not leave a comment.

Adrianna A. 
Rating:
5.0

Make it clear in advance what is necessary. I was caught of guard when I had to supply not one, but two different alternate contacts.

Gregory Y. 
Rating:
5.0

Customer did not leave a comment.

JESSICA J. 
Rating:
3.0

Customer did not leave a comment.

Roselyn G. 
Rating:
5.0

Your employees were helpful and excellent.

andrew L. 
Rating:
5.0

Customer did not leave a comment.

HELEN W. 
Rating:
5.0

Clean windshield

Michele K. 
Rating:
4.0

Truck rental experience was great, trying to rent a storage unit wasnt, website showed availability, made reservation go in and is informed that none were available, even after providing reservation number

MASIKA W. 
Rating:
1.0

Truck was covered in mud. Interior was dirty. There was only 1/8th of a tank of gas in truck.

Clay C. 
Rating:
5.0

No problems, quick and easy, thank you.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
3.0

Rented hand truck for one day and got charged for 6

Thomas C. 
Rating:
4.0

Your doing quite well now.

rickey T. 
Rating:
4.0

Customer did not leave a comment.

KEISUKE T. 
Rating:
4.0

Customer parking would be helpful

Mark K. 
Rating:
5.0

Excelent service

ISIDRO L. 
Rating:
5.0

Customer did not leave a comment.

Laila E. 
Rating:
1.0

I booked online at two places because one of them had an issue and the website said it was an internal issue and they would fix it. Not knowing what was going to happen I cancelled the one location and and I was confirmed at the other location. When I went there they told me I wasn't booked there and they did not have my truck and I was pending on the other location. When I reached the other location I received a text saying my rental was available. After that I had no problem. But the website is terrible and it also said if I do a mobile checkout, I can get my truck one hour earlier. So I went an hour earlier to the first location and they said that was not true at that location. This was not conveyed on the website. All in all the website experience was terrible.

Harbhajan A. 
Rating:
4.0

Drop off went well although they were not able to give me a credit for the utility roller not received. Told to call and request credit from customer service. Another inconvenience.

Candace C. 
Rating:
5.0

Customer did not leave a comment.

Tanja H. 
Rating:
2.0

the front counter staff was excellent but the team in the back getting you the truck were very very bad expecially Jose, he even told me that his only job was to get me the truck he would not help me with the using the online truck inspection, he said it was a corporate issue and not his job

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

PIERRE-CHRISTIAN V. 
Rating:
5.0

Customer did not leave a comment.

GIL G. 
Rating:
1.0

Was charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.

Michelle p.  |  First Impressions 
Rating:
5.0

This facility is great - clean and convenient! Professional staff.

CONSTANCE W.  |  Overall Experience 
Rating:
3.0

I did not realize that they do not prorate use days. moving out experience was bad. i called, left several messages and no one called me back. Had I known we were not going to receive reimbursement for the remaining 20 days we would have moved out later. Terrible communication.

Mary A.  |  Overall Experience 
Rating:
5.0

We mostly dealt with Chris at the front desk. He made check-in and check-out extremely easy and efficient. We will be sure to use this location in the future again as needed. Thanks Chris!

Travis R.  |  Overall Experience 
Rating:
1.0

The unit was infested with mice. When I gathered my furniture to move out it was covered in mouse droppings and urine. When I raised the issue with the attendant he said there was nothing they could do and said they were not responsible. Clearly there were issues pre-existing as I see there are traps everywhere. Very disappointed

Kevin V.  |  Overall Experience 
Rating:
5.0

Everything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79.00 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma Champlin

Norma C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colten W.  |  Overall Experience 
Rating:
5.0

Jessica and Jose were excellent.

CONSTANCE W.  |  First Impressions 
Rating:
5.0

Would recommend to others and use again if I have a need

Charles S.  |  Overall Experience 
Rating:
1.0

Staff need to be retrained or replaced because they are very curt, and don't know how to speak to customers in a respectful or welcoming manner. The wait at the counter was two long in both instances and they kept walking away without acknowledging me or explaining why I was left standing there. I was assigned a unit with a used/smeared sticky trap in it, which made me very concerned about rodents. To enter the loading dock I have to enter my code on both keypads but consistently there's a problem; my code works perfectly on the first keypad, then I'm denied access on the second one. The parking at the loading dock there is a disaster; it's frustrating, chaotic and dangerous. I'm glad about the air conditioning; that's it. Negative experience overall.

Anita A.  |  Overall Experience 
Rating:
4.0

I could rarely find a parking space in the back of the building where you load in and unload things from storage. Al the spaces where often used to park large U.-Haul trucks which made it very difficult to particularly load or unload heavy boxes or larger items. Parking on the loading and unloading docks should be reserved for your customers who use your storage. That problem was very often very frustrating.

LARRY S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Anita A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Reinol l.  |  First Impressions 
Rating:
5.0

This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.

Germaine Amm S.  |  First Impressions 
Rating:
5.0

Great service!!

ELODY C.  |  First Impressions 
Rating:
5.0

no problems with the center directly at all. My problems were with uhaul corporate which is horrible....

Chanelle F.  |  First Impressions 
Rating:
5.0

Great customer service.

Steven M.  |  First Impressions 
Rating:
5.0

The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle

MARK J.  |  First Impressions 
Rating:
5.0

Great service and helpful staff

DELEA D.  |  First Impressions 
No reviews have been submitted for this location.

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