Customer Reviews for U-Haul Moving & Storage at Piedmont

4676 comentarios

2175 Piedmont Rd NE   Atlanta, GA 30324
(Piedmont Road at I-85)

(404) 815-0262

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 815-0262

2175 Piedmont Rd NE
Atlanta, GA 30324
(Piedmont Road at I-85)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Two issues first there are never carts in building A and the wair Up to 2 pm

William C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Canaan T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin H.  |  First Impressions 
Clasificación:
1.0

The bathrooms were destroyed and the hours were very poor when it came time to move out. As we were moving out, the facility shut down and all of my stuff was stuck inside the hallway and we had 0 access.

Josh M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sally B. 
Clasificación:
5.0

Really good experience

MICHAEL A.  |  First Impressions 
Clasificación:
2.0

My reservation for a 10x20 unit was not honored I had called repeatedly and visited in person week prior to confirm all- yet I arrived w movers and was told not available. There was one 10x15 available. After exploring I took it. I did not have any choice at that point. It's ceiling has a rip w insulation hanging and no lightbulb. I was told no more lightbulbs in units and they would put in work order for ceiling- but now we have all our items stacked in the unit so don't see how they can repair. It should have been fully repaired before move in allowed. My customer service contacts were very nice and very helpful but their capacity to deliver service seemed compromised by your system. There was only one service person there as well. You really need to better support your employees to deliver better customer service Also the back gate broken.

Sheila M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Melissa L.  |  Overall Experience 
Clasificación:
3.0

Had to wait in line even though I reserved a truck online. The truck was not very clean and really needed a thorough cleaning. Further just one worker and a line of people trying to rent or purchase equipment

Dan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWELL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

erik r.  |  Overall Experience 
Clasificación:
5.0

Special thanks to the manager, Keirra Arnold. The professionalism of her team is directly related to her great managerial skills. She successfully navigated us through two unfortunate incidents at the facility. Thank you Keirra!

Reggie H.  |  Overall Experience 
Clasificación:
5.0

I love it here my favorite U-Haul

BERNARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy ann p.  |  First Impressions 
Clasificación:
5.0

Very well customer service will come back in the future

connie S. 
Clasificación:
1.0

The service at this location was terrible. The two women at the front desk seemed pleasant, but were holding their own conversation the entire time they were checking me in. No one provided return procedures or made me aware of the process to verify the condition of the vehicle prior to me driving off. I made a very straight forward in town move of a few boxes to my relatives to later find that I was charged a cleanup fee and accused of leaving the truck filled with debris and dirt. I called to get clarity on the situation and the associate who answered the phone was extremely rude and condescending. She accused me of leaving the truck filthy and seemed annoyed that I “parked the truck in the wrong drop off location” even though no one actually provided drop off instructions. I shared with her that I did see some minor debris prior to leaving the facility, but nothing that seemed alarming. Rather than listening, she proceeded to tell me over and over that I should have responded to the text message (that I was not looking out for or expecting to receive) to verify the condition of the vehicle. I shared with her that I would have happily done so if someone had made me aware of the process. She then proceeded to say that “she knows that the other associate told me about the verification process because she always does” even though she was not present to witness if the other associate did in fact describe the process. I then asked to speak with a manager and to receive the photos she stated she had of the alleged debris that I left behind and she put me on hold a couple of times then ultimately left me on hold and never returned to our call. Even though the initial associates I spoke with seemed a little distracted by their own conversation, I still felt like my initial experience was smooth and pleasant only to find that because they were distracted, I didn't have relevant procedures described to me that could have ultimately improved my customer experience. My primary issue is with the rude individual who answered the phone when I called back to inquire about the charge and I will never be a customer of this location again as a result of her lack of customer service.

Donald W. 
Clasificación:
4.0

Kierra was awesome, always friendly and nice!!!

Raquel E.  |  Overall Experience 
Clasificación:
4.0

First time I've been treated by friendly, respectful, helpful staff at this location.

THOMAS K. 
Clasificación:
1.0

I have contacted UHaul customer service regarding an absolutely ridiculous $20 "outside hours" fee. Apparently it's a "new policy" that has started, conveniently, after the pandemic affected your company. I was NOT told of this new policy (I wonder why) when I rented. I was also NOT given the option of returning the equipment during business hours. I was told I had to have it back by 6AM, again, conveniently outside of business hours just so you can make $20 off of me when you had literally at least 7 identical trucks available. This is deceptive business practices and you should be sued for such practices.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raina A.  |  Overall Experience 
Clasificación:
1.0

Assistant manager was very unprofessional. Cursing while working and didn't care to help me. Management and employees should be professional while working. Worst uhual experience ever.

Obinna U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
5.0

The staff their is very knowledgeable at their job. They are friendly and always were very helpful. Thanks for a great experience.

KIMBERLY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thaeron R.  |  First Impressions 
Clasificación:
5.0

Received excellent service!

CHAD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S.  |  Overall Experience 
Clasificación:
3.0

Smelled bad in the unit. Also, the unit I reserved was not available when I arrived. The staff was helpful and found me a smaller but still suitable replacement.

ALEX W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEX W. 
Clasificación:
5.0

The process was very easy. There is only one helpful comment. The back gate has been broken so parking is tough. This has nothing to do with staff. They are amazing.

Jeffery G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashidah M. 
Clasificación:
5.0

Everyone was helpful and very professional

tom T. 
Clasificación:
5.0

Had no issues with my rental. Staff was very helpful.

CHAD K. 
Clasificación:
5.0

I don't know the name of the person who helped me, but he was super. He explained everything I needed to know and then patiently answered by stupid questions. Much more support than I would have expected. He helped made an onerous task enjoyable. And it cost less than I had anticiparted.

Joe R. 
Clasificación:
5.0

completely satisfied

Evgenii S. 
Clasificación:
1.0

They gave me a unit with items already in it and I got charged extra from my movers for having to wait

Julia R.  |  First Impressions 
Clasificación:
5.0

Van may need a wheel balance. The service was great as this was my second time renting.

GERALD L. 
Clasificación:
1.0

Waited an entire hour (even though we were first in a line of 12 and we reserved the truck 3 days ahead of time). Only one person was working about she was talking to someone on her phone the entire time. PLUS, I ordered a 15' truck and got a 10'... Horrific, definitely not going there again. I'll remember to use Enterprise next time.

Azziza R. 
Clasificación:
4.0

El cliente no dejó un comentario.

FESTUS I. 
Clasificación:
5.0

Trail and Stephanie are the best. They helped instead of adding to my moving woes. These two need a hige shout out and appreciation!

Jennie L.  |  Overall Experience 
Clasificación:
3.0

CSA 100% not present with this mobile version of renting and definitely single focused tasking. Vehicle was in pretty bad condition

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENEIDA R. 
Clasificación:
5.0

Great experience...customer service was great!! All associates were very helpful and courteous.

DANA M. 
Clasificación:
5.0

Great 👌

Christopher D.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly & helpful!

Theodore G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

justin p.  |  Overall Experience 
Clasificación:
3.0

Pick-lady was great, friendly helpfulâ€"return lady, no so much. That's why it's hard to answer yes/no.

Joseph P. 
Clasificación:
1.0

El cliente no dejó un comentario.

JALEESA L. 
Clasificación:
5.0

Thanks so much! The move-in was a breeze!

Jacques L.  |  Online Move In 
Clasificación:
5.0

The parking lot is always full, and hard to park in.

Kathy P. 
Clasificación:
5.0

great front desk service

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia J.  |  Online Move In 
Clasificación:
1.0

Threatened to charge me $3000 for my rental return which was already approved of by the previous location. Was extreme rude on the phone, continuously spoke over me and accused me of lying. Charged my card without authorization for an additional $370. Will be disputing these charges.

Jeremy R. 
Clasificación:
1.0

It has sucked the big cahoona all the way. I will find some other storage and moving solution for myself in the future.

Jeffrey C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

HAILEY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik M. 
Clasificación:
1.0

There were 5 other people moving in and out of the same building my storage unit was in which made the process take much longer. I originally was supposed to be at a different storage unit and it was not until I arrived at the storage unit I reserved that I was told there were no units available. My unit was supposed to be a 10X13 drive up and I was given a 10X12 on the third floor. Nobody apologized for my inconvenience, the staff was not helpful.

Madeline S.  |  First Impressions 
Clasificación:
1.0

Very very unhelpful attendant who would not Help me find a pushcart to move stuff in and I finally said well if I can’t move my stuff in I can’t rent here and she said that’s fine

Jardon B.  |  Online Move In 
Clasificación:
1.0

The late fees and charges are ridiculous especially when y’all don’t have your accounts updated so you can pay online.

Myles C.  |  First Impressions 
Clasificación:
1.0

Again, this was not the location I wanted. Uhaul made my pick up and drop-off experience absolutely miserable. I reserved a storage unit at a different location, once I got there and was ready to move in my stuff, I was told they only had a 5x5 available...I reserved a 10X13. I then had to be on hold with Uhaul for over 30 minutes before driving 20 minutes to a different storage unit. This unit was not a drive- up, had 4 other people moving in and out, which made the process take forever. People were rude and not willing to help.

Mark S. 
Clasificación:
5.0

I was very pleased with the overall experience of that day. The truck was ready on time, clean and ready to go. The lady at the front was so personal and knows her job very well. She was kind to pull the truck around for us. She is so full of energy. Uhaul should be happy to have her on staff.

KIMBERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
5.0

Kiera, Was exceptional, and her smiling face made our day

JEFFREY T. 
Clasificación:
2.0

Was accused of stealing moving pads that were not included with the rental. She did speak to the rest of the staff and did resolve the issue.

Jacob H. 
Clasificación:
3.0

I did not receive the items I ordered in my purchase to assist with my move (furniture dollys), the parking brake on the truck did not work which wasn't ideal, and the drop off process was a little painful. Truck itself drove fine and personnel at the store was very friendly. 3/5 stars IMO.

Cody T. 
Clasificación:
1.0

There is not enough driving room at this storage place. I've had multiple conversations with Kierra Arnold about my unit being closed, with me being in another state, I have to do over the phone/online. I closed it online on March 1, 2021 and she continued to send letters, emails, and phone calls when I stated the unit was closed and she also had possession of my keys for the unit. It is now May 6, 2021 and I'm just now received from her end my unit is fully closed out when it should have already been done. I'm sure other U-Haul storages are not this bad or difficult to deal with but I will always let everyone know never to use this storage place in Buckhead as it's been a huge headache.

Elizabeth G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

deannse p.  |  Overall Experience 
Clasificación:
5.0

Employees was very friendly

REGINALD R. 
Clasificación:
1.0

The store that I went to opened at 9 am. The woman that worked in the location I went to did not open the office until 9:20am. She did not say good morning. Had a clear attitude. When I did get the keys to my vehicle and was told where it was, I found out that that vehicle was not mine. We then had to locate my vehicle. By the time I was out of the facility with my van it was 9:40. I lost 40 minutes of the time that I paid for and received terrible service. I will not work with U-Haul again.

JAZMINE D. 
Clasificación:
1.0

The extra $20 service charge when returning after hours was not explained. The requirement to use the same cell phone with the registered phone number when returning after hours was not explained. The frustrating time trying multiple times to check in the truck at 1am after a tiring day of moving could have been avoided. I tried to check in the truck after returning home and it appeared to work. After getting the service charge I called the location and the attempt to check in the truck from “too far away” was verified but the $20 was not refunded.

Marshall S. 
Clasificación:
5.0

The woman at the front desk when we checked in was very knowledgeable and efficient. We had the keys in our hands in a matter of minutes.

RICHARD V. 
Clasificación:
1.0

Worst moving company i have ever used. Dissappointed time and time again. Lawsuit will be coming shortly.

Kaitlin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benson A.  |  First Impressions 
Clasificación:
2.0

Person checking me in was somewhat rude both renting and returning. She definitely did not seem like she wanted to be working that day.

DAVID B. 
Clasificación:
5.0

Nada

GERALD L. 
Clasificación:
1.0

$36 dollars charged for unfolded furniture pads. Are these not cleaned between uses? Disgusting experience. Will use Penske for all future needs.

JONATHAN E. 
Clasificación:
5.0

Staff was very helpful and professional.

KEROL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdulkarim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNIS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY G. 
Clasificación:
5.0

You have one employee that is NOT APPROACHABLE older black woman very mean spirited. Not a people person.

charles z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN S. 
Clasificación:
5.0

great job

Jarred J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PCDC A.  |  Overall Experience 
Clasificación:
4.0

Mobile check-in was touted as a way to skip the line. Things that were not clear or mentioned outside of fine print were the # of steps to click through to get to the vehicle (including a backup contact or other means of verification) as well as still having to go into the building to obtain the key.

CHARLES R. 
Clasificación:
5.0

The Young lady at the counter had excellent customer service and she explained everything to me very well. We need more employees like her in the work place. She was very eager to take care of my needs.

Vanessa D. 
Clasificación:
5.0

The staff at this location are great. No improvement needed.

CHAD K. 
Clasificación:
5.0

Great service

Angelle R. 
Clasificación:
1.0

I rented a truck for 34 hours and was charged for 3 days. I was also charged a $20 fee for drop off. I asked the clerk what I needed to do when I dropped it off and did exactly as I was told! I called this location yesterday and explained that I was overcharged for the rental and Jesse greed with that but said I could not get my $20 back for the drop off fee - he said I did not complete the check in and I explained that I did exactly what I was told to do. He said he would have the manager - Trail - call me and she never did and I still have not received my refund! I want my $39.95 refunded or I will report U-Haul and I will also let everyone know NOT to use this location. I am a realtor in town and know a lot of people moving.

CYNTHIA K. 
Clasificación:
1.0

Charged for something I know I didn't damage. Literally travel not even 5 miles and never went under anything to damage the top. That's why everyone should be walked around with. I would never looked at the top or even could see the top and I am 5'3....... absolutely the worst experience. I have rent 2 trucks in 1 week and this was the worst. I plan on contacting a lawyer for the stressful experience. How do I know the person before missed this damage from another renter.

JODI J. 
Clasificación:
2.0

I had a reservation for Sunday, April 18. Apparently the Uhaul servers went down and I could not rent my reserved equipment. This was a super inconvenience because I had to be out of my apartment by monday and I still had to go to work monday. I was able to get a van on monday and very desperately move out before I was kicked out. I was surprised I still had to pay full price despite all of the unnecessary stress it took to make sure I had my stuff out. I also never got the furniture dolly I reserved. I had paid a team to also help move and lost money there. Overall I am very displeased with amount of stress I had to deal with. The icing on the cake was when i went to return the van after hours, the app didnt work and wouldnt let me set the location, so I couldnt officially return it and had to drive back to Uhaul the next morning.

CHRISTOPHER Z. 
Clasificación:
5.0

Excellent THATS why I keep coming back

Jonathan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glenda b.  |  Overall Experience 
Clasificación:
5.0

Great location and great people

FREDRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY Y. 
Clasificación:
5.0

The person who helped me was great and efficient! Got us in and out and went over the paperwork in detail.

Tiarra T. 
Clasificación:
2.0

Was greeted by a screaming woman telling me I can't drop off the uhaul trailer there. I didn't select the location, uhaul did. She didn't believe me until I showed her on my phone. After being very obnoxious she did let us drop it there. Extremely unprofessional to say the least! While traveling around our destination there were many other uhaul drop places much closer. Not sure why that one was chosen.

Jeffrey W. 
Clasificación:
3.0

Don't let people leave with tire pressure warnings! Please next time just issue customer another vehicle especially if he has stopped to inform you of the warning

RODNEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LABRANDON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick M. 
Clasificación:
1.0

Poor customer service. They appeared tired at all times and NEVER address folks with a smile! Most times, they ignore folks as they walked into the store! YOU ALL MUST WORK ON CUSTOMER SERVICE!

CLARA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thinh V. 
Clasificación:
2.0

Wasn't clean at all , texting mileage wouldn't work

SHEA J. 
Clasificación:
1.0

Customer service is horrible. The short light skin old lady was mean and never smile. Talks to you like you are begging for gold and didn't care if you were standing in front of her. The assistant manager is also mean and does not smile either. What in the world is going on and where did customer service go? JUST PLAIN POOR SERVICE! I CALLED THE LADY WHO IS THE MANAGER BUT SHE NEVER RETURNED MY CALL! there you have it!

CLARA N. 
Clasificación:
3.0

Check in was about 20 minuets, contract also took some time to read. The staff was very helpful and on site when we arrived back for further assistance. Would recommend.

Charles F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP B. 
Clasificación:
5.0

Trail was one of the most professional persons I have dealt with in the service industry. She knew what she was doing, and beyond that, she is just a nice person.

Greg Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shalinee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
1.0

The first U-haul we got had a hole in the roof which I sent a picture to u-haul's roadside assistance service. It was pouring rain so our furniture got wet because the rain was pouring into the truck through the hole (3 inches). It started raining after we put our furniture into the truck. We were told roadside assistance would bring another truck. Then after 1 hr they told us we had to go pick up another u-haul truck which was smaller. We had to unload our furniture off of the 1st truck back into our apartment and reload it on to the 2nd truck after we got it and because we were behind we missed the utility people and couldn't get our gas turned on, then leasing at the apartments we were moving into spent another hr trying to talk the gas company to come back because they weren't suppose to let us take the apartment without the utilities being turned on the same day. Then u-haul charged us for another day because we couldn't get the truck back in time. This was the worst U-haul experience I have ever had. I don't feel like we should have been charged for another day due to the inadequacy of the u-haul branch we dealt with. The truck that was damaged shouldn't have even been in service for anyone to use. I use to be a truck driver, aren't these trucks suppose to be inspected and serviced? The handle to change gears was so loose it was ridiculous. I feel like I should not have been charged for another day. We only had to move our furniture 4.3 miles from where we lived. It should have costed us half of what we paid. It was u-hauls fault I was late because this certain branch had a truck they issued to me with a hole in the roof which backed up my other appointments I already had set up. I was suppose to sign my new lease at 9:00 a.m. which was backed up because I was waiting for another u-haul truck and then the leasing company wasn't suppose to let us have the apartment because utilities have to be turned on the same day, so leasing spent time on the phone trying to get the gas company to come back but they didn't. I was late bringing the truck back but I feel it was U-haul's fault not mine because they gave me a truck that shouldn't even have been in service. I feel I shouldn't have been charged for another day.

TANYA C. 
Clasificación:
2.0

They should not check the meter reading when it is parked on a slope

Anuj R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karita J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZENOBIA F. 
Clasificación:
5.0

Great team and very professional. I will be back for my next move.

Michel S. 
Clasificación:
1.0

Definitely unprofessional and ghetto rudeness very awkward never experienced this kind of service at all.

Aaron M.  |  First Impressions 
Clasificación:
4.0

The Self check in Feature on the App GAVE ME PURE HELL that day!! As well as the drop off!! I was on the phone for almost TWO hours trying to get the lock box codes, get keys, check in and Speaking to several Agents and managers! Calls Dropped! . Was Waiting on hold.. HORRIBLE experience I was already in a time crunch. And that call and code delay actually began to cut into my rental and return time!!

Gregory W. 
Clasificación:
5.0

Very convenient and hassle free service! I definitely visit Uhual whenever any opportunities arise for renting a truck.

AMIR T. 
Clasificación:
5.0

Staff was excellent.

troy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo O. 
Clasificación:
5.0

Staff was extremely friendly and pleasant , answered questions in a thorough manner, overall Great experience. 10 0ut of 10.

Ashley E.  |  First Impressions 
Clasificación:
1.0

Place was shut. No help. Terrible experience.

Alwine A. 
Clasificación:
2.0

Your vehicle have been around the block and have very high mileage. Mine had 86000 and when I rented the truck I was given one with a broken passenger mirror, it would not stay in place, which I cannot emphasize how dangerous that is particularly if you do not have a passenger who can look out that side but even then they could not possibly keep adjusting it. Way to easy to have an accident and to go out into Atlanfa traffice and to have to bring it back and exchange it was ridiculous. Why do I feel that it is Uhaul fault, is because after I parked the vehicle and examined the mirror, I could see that an allen wrench had been used so frequently to tighten it, that the allen wrench slot was stripped. To rent a vehicle like that is unacceptable. I also tried to rate Uhaul after my rental was complete and it would not allow me to rate it and this made me suspicious that your rating system may have been tinkered with by the IT people because it would not allow me to submit. It kept saying my nickname was not unique but then when I used a very unusual concocted nickname after several attempts, it still said that was was already in use, this did not smell right and it made me feel as a customer that it would not allow a 3 star rating

Michael J. 
Clasificación:
3.0

Personnel did help with problems with my online pickup, but in general not very helpful or attentive. Was not wearing a mask at pickup or return! Not cool

JEROME S. 
Clasificación:
2.0

web site for return did not function and your tech support was backed up for over 30 minutes---a nightmare Will not use U Haul again

JOSEPH W. 
Clasificación:
3.0

I signed up for the truck rental where I would only have to use my phone and not go inside but then the truck it assigned me had just been taken by someone else, I went inside to get help and they took their sweet time even though there was no one else waiting. The employees were just talking amongst themselves while I was in front of them waiting to be helped. It was awkward.

LISET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres G. 
Clasificación:
1.0

The gate was broken, transient people walking through, did not feel safe. The bathroom was disgusting. It smelled like smoke inside building. After speaking to customer service after booking my unit initially to help me choose a size, I was assured the size would be appropriate. It wasn't even close. We went through 3 units before I was able to get the right size. Customer service needs better training on what sizes are appropriate because it caused a hassle and it's confusing to the customer. Also, the unit I confirmed online (and went in a week before my move in day to reconfirm in person) was already booked and unavailable when I got there with basically a shrug from the person working. One size up was available but she wouldn't even consider a discount for the inconvenience though I confirmed that unit twice. Why should i pay more when the unit you promised me is gone? Didn't matter because even that unit was too small. The whole move in process was a nightmare and the handful of times we had to go to the unit before we could move it out, it felt unsafe. I would never go back here.

CHRISTINE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MALISSA T. 
Clasificación:
4.0

Had trouble with online pick-up didn't feel I got the help I needed. Customer rep. did not have a mask on at pick-up or drop off. Very distressing

JEROME S. 
Clasificación:
5.0

Kierra was great!!! Everyone was helpful, but she hands down went above and beyond to ensure our time at Uhaul was very easy and much appreciated.

Troy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
1.0

I did not allow anyone to use my email address. (Fraud) You allow someone to use my email and old telephone number. That's Fraud on U haul account.

REYNALDO N. 
Clasificación:
5.0

Parking is a bit of an issue, try showing up this weekend and couldn't find a place to park. Understandably that's the busiest time but a bit of a turn off at first.

Colin L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Zahrif J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S.  |  Overall Experience 
Clasificación:
3.0

A little more knowledge of payment

Melvin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DURMARY W.  |  Overall Experience 
Clasificación:
2.0

Signing up for the storage unit was easy and the staff that helped on the day I first arrived was helpful. I was moving out of town, so I didn't stop back by until ready to move my things out 3 months later. When I arrived back in town and stopped by on 12/3, it was 58 degrees inside the temperature controlled area I rented. There was a sign that said it should be below 65, but I was in a hurry and forgot to call the desk to inform them. When I arrived on 12/4, it was 47 degrees inside and I called to ask that the heat be turned on. I was told that someone "might get to it today," which was an unprofessional, and frankly unacceptable answer, but I had movers arriving so we got started. The movers started unloading my unit and bringing items to the Uhaul truck I rented, parked outside building C. They started with bringing small items (couple of light boxes, my desk chair, some outdoor folding chairs, etc). On the way down the elevator, one of the long light bulbs fell from the ceiling without being hit with anything (we didn't have anything tall enough to hit it loaded in the elevator yet), and hit one of the movers on the head. It shattered, leaving glass all over the elevator. I called the front desk to inform them of the incident and the person at the desk literally said "what would you like me to do?" in a harsh tone. I asked if someone could clean up the glass and asked if an incident report needed to be completed on their end. She said she'd send someone to clean up the glass, and never acknowledged an incident report or asked if the gentleman that was hit by the bulb was ok. She asked what we hit the light with, and I shared that we hadn't moved any large items and it wasn't hit, and that she was welcome to come see what we had moved so far (and I took pictures). Minutes later, two people arrived at the building. Neither of them ever acknowledged any of us, myself or the movers. No hello, how are you, nothing. I complimented one of them on their shoes and she said thank you then walked away. The customer service this day was incredibly disappointing and I definitely would not recommend someone use this location given the chance they may have to interact with rude staff.

Kellianne M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roe e.  |  Overall Experience 
Clasificación:
5.0

Great facility

John C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY G.  |  First Impressions 
Clasificación:
1.0

Rude employees left a message for the manager never got a cal back

Melissa L.  |  Overall Experience 
Clasificación:
1.0

We moved to another place bc key cards stopped working allllllll the time. Then you'd have to wait in line for 15-45 minutes when it didn't work. There is NOT enough people working, they don't acknowledge when you enter 80% of time although most recent manager (African American woman) was great and helpful... but still couldn't fix the key issues and give us back lost time and frustration. I contacted a customer service number to uhaul and no response. My advice... GO BACK TO PIN NUMBERS. It's crazy to charge 300+ abd not have access available

Lara C.  |  Overall Experience 
Clasificación:
5.0

Brianna was tremendously helpful, responsive, and patient. I was having one of those days where everything seemed to be going wrong and her kindness and demeanor were very much appreciated!

Thomas T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chasity H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellianne M.  |  First Impressions 
Clasificación:
2.0

impossible find moving carts, customers not wearing masks coming close to us. we moved our things to another facility

Ana A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmany J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamali H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Emmany J.  |  First Impressions 
Clasificación:
1.0

Air conditioning the facility did not work for my climate controlled 5x5 storage unit in which I was going to store precious artwork. My first visit to my unit I found a backpack full of sexual toys and items and drugs as I was going to put a lock on my locker. I was refunded with no questions asked by one month of storage fees which I appreciated. Has a side note I did not have much faith with the management of the facility not returning phone calls or dressing my issues directly.

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

vivian g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey B.  |  First Impressions 
Clasificación:
5.0

It was a great experience they were kind - my wife was sick and they were very understanding. Very professional.

Jackie M.  |  First Impressions 
Clasificación:
5.0

Kierra the GM for this location was awesome to work with! Polite and professional. I would highly recommend using this UHaul location due to the service and ease of loading/unloading. Thanks Kierra!

parker a.  |  Overall Experience 
Clasificación:
5.0

Perfect accommodations for what I needed. Customer service was as good as it gets!

Stephen M.  |  Overall Experience 
Clasificación:
5.0

Great experience overall from start to finish.

prince m.  |  Overall Experience 
Clasificación:
1.0

The climate control was poor and all batteries flushed the liquid. It was unnecessary to have climate controlled storage.

Pilgyu K.  |  Overall Experience 
Clasificación:
1.0

Being required to insure the unit, at the last moment. Was uneasy, and maybe unlawful. So may overall experience is tainted by that.

Donald F.  |  First Impressions 
Clasificación:
5.0

wonderful experience trying to work through my long distance move. I would not use any other Uhaul location---GREAT and thank you

Lillian A.  |  Overall Experience 
Clasificación:
5.0

Very good experience!

Stephen M.  |  Overall Experience 
Clasificación:
5.0

Great job

John C.  |  Overall Experience 
Clasificación:
1.0

My lock was broken and never fixed after multiple requests, they also we're giving me differing information about my last month's rent and I lost money.

nicole m.  |  Overall Experience 
Clasificación:
2.0

Initially there was no air conditioning therefore not climate controlled. Then the sprinklers malfunctioned and my unit flooded. My books, clothes were damaged and I never received reimbursement.

Pluria G.  |  Overall Experience 
Clasificación:
5.0

Professional and I Curtiouus

Christopher C.  |  First Impressions 
Clasificación:
5.0

Really helpful and efficient management at this location. ¡Gracias!

Alice E.  |  Overall Experience 
Clasificación:
4.0

Nice staff. Too much paperwork.

ann b.  |  First Impressions 
Clasificación:
2.0

Poorly managed facility. Would not recommend to others.

Bonnie R.  |  Overall Experience 
Clasificación:
4.0

I returned unused boxes. There was a problem with the computer on giving my refund to my card. I was told a check would be mailed to me. I still havent recieved it. The temp was at least 90. Too hot!

LaWanda C.  |  Overall Experience 
Clasificación:
5.0

Very friendly service. When my card did not work, the assistant manager took me through every door and security measure just to make sure my card worked in all places. ¡Gracias!

JOAN S.  |  First Impressions 
Clasificación:
3.0

The reason for the average rating is because I was disappointed that I was unable to be pro rated for less than a month of usage of the storage unit - I checked out with 10 days remaining on my unit.

Adhithiya M.  |  Overall Experience 
Clasificación:
3.0

n/a

Rickey N.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and VERY efficient. The property felt very secure.

julia c.  |  Overall Experience 
Clasificación:
5.0

...

Michael a.  |  Overall Experience 
Clasificación:
4.0

Ninguno

SAMUEL H.  |  Overall Experience 
Clasificación:
4.0

Great location and staff. Only wish you would prorate the rent for time used for storage.

KEVIN M.  |  Overall Experience 
Clasificación:
5.0

Yesterday was a very busy day at UHaul. Even though the customer service representative was the only person there at the time, she was so kind and made sure I got what I needed.

Kaitlin B.  |  First Impressions 
Clasificación:
1.0

Two floods of our unit & poor support when trying to make a claim on our insurance for damaged items.

David L.  |  Overall Experience 
Clasificación:
2.0

The clerk was dealing with other customer while dealing with my service.

Pilgyu K.  |  First Impressions 
Clasificación:
5.0

Very clean & courteous staff

KRISTEN S.  |  First Impressions 
Clasificación:
5.0

Office personnel were very cordial and very efficient and fast !! I was very impressed !

julia c.  |  First Impressions 
Clasificación:
1.0

Caught fire twice, customer service was terrible

ken f.  |  Overall Experience 
Clasificación:
5.0

I will be mailing my final bill May 3rd..

Jonathan J.  |  Overall Experience 
Clasificación:
4.0

A busy place but a pleasant experience.

LES R.  |  Overall Experience 
Clasificación:
5.0

Very easy and convenient!

ELIZABETH R.  |  Overall Experience 
Clasificación:
1.0

First of all back in Jan 2018 you guys lost the key to my storage and I was not able to get in. Then this summer I had a break in. When i was on the 4 th floor and no cameras

katrina f.  |  Overall Experience 
Clasificación:
5.0

Manager Kierra is a very understanding and compassionate young lady. She was so kind to allow me to move out without charging me and I am most grateful. Thank you Kierra .., I appreciate you !

MARCIA C.  |  Overall Experience 
Clasificación:
4.0

Competent staff

LES R.  |  First Impressions 
Clasificación:
5.0

If I could give 100 stars that still wouldn't be enough! Kiara Provided world class customer service and was very attentive. Always smiling and eager to help. She and her team are EXCEPTIONAL!!!

Juan J.  |  Overall Experience 
Clasificación:
5.0

The staff was great

GEORGE C.  |  Overall Experience 
Clasificación:
5.0

Ninguno

damon r.  |  Overall Experience 
Clasificación:
5.0

Excellent professional quick service

Keon Y.  |  First Impressions 
Clasificación:
1.0

This facility was a complete nightmare from day 1. From a flood that was handled badly to incapable and uncaring personnel. We gave everything away so we wouldn't have to deal with them anymore.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent! Very professional, knowledgable and courteous!

Matthew G.  |  Overall Experience 
Clasificación:
1.0

Wall one I made reservation Online and I was want they 24hr access At I didn’t get want I seen online and I think they should bring they once At was here when my boyfriend rented they a lot nicer

Carter S.  |  First Impressions 
Clasificación:
1.0

Incredibly poor customer service. I was charged for a truck, even though I had explained I would be unable to use it. I also went to pick up a truck and was told to drive 15 miles away to pick it up.

Zach B.  |  Overall Experience 
Clasificación:
2.0

Disorganization, inefficiency incompeteny and communication,, along with one of the most rudegeneral managers. I made an infraction but always was gregarious .after fire i was 2 class. I have rights

william c.  |  Overall Experience 
Clasificación:
1.0

Decided to use the storage of a different company because employees were not really motivated and supportive. I had the feeling they didn't even wanted to talk to me. Disappointing experience.

Frances G. | Reservación
Clasificación:
5.0

Had a good rental and everything was explained perfectly!

GEORGE C. | Reservación
Clasificación:
5.0

Everything and everyone was Awesome!!!

kristina e. | Reservación
Clasificación:
3.0

You could never get a rep on the phone and when you went into the store to get your questions or concerns answer, then there was always a line.

Marshell C.  |  Overall Experience 
Clasificación:
3.0

The people whom helped me with my truck and storage unit were great! My dilemma was the hole in the roof of the truck.. my furniture, purses and some clothing items were damaged.

melody r. | Reservación
Clasificación:
4.0

Great service. Need more people in the office. There were times that 5-6 different customers groups were waiting to be helped for longer than 10 minutes at a time and no one was in the office to help

richelle J. | Reservación
Clasificación:
2.0

move-in process took over an hour at the counter (not filling the unit); reps extremely poor communicators; requested contact information six times and still managed to be incorrect; other factors

Holly D. | Reservación
Clasificación:
1.0

Upon arrival my climate control room was 92 degrees and the light didn't work. When I talked to the staff he said he couldn't help and he didn't have any bulbs.

Lynette T. | Reservación
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