Customer Reviews for U-Haul Moving & Storage at Peters St

8321 comentarios

300 Peters St SW   Atlanta, GA 30313
(W Of Spring)

(404) 681-0502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 681-0502

300 Peters St SW
Atlanta, GA 30313
(W Of Spring)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

YVONIA P. 
Clasificación:
4.0

Customer service was very good but the delays that I experienced because of poor inventory could have been avoided.

Sabina M. 
Clasificación:
4.0

The people were polite and efficient. The whole process went very well.

dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL P. 
Clasificación:
2.0

Truck was on empty when I received it. I was charged for insurance I specifically said I did not want.

JUSTIN M. 
Clasificación:
2.0

They helped get my car into the dolly but didn't tighten the straps down. Had to stop on the side on the road to stop my car from falling off. Front Bumper got damaged. Tried to call to inform them but got transferred to a bunch of robots.

BRANDON B. 
Clasificación:
1.0

The customer service was atrocious. From trying to access my ubox to having to rent a uhaul truck to unload it myself. Uhaul has proven to me that I will not be working with/spending my money with you ever again. Educate your employees on proper ways to condict business.

NIAIMANI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal P. 
Clasificación:
2.0

I was sent to 14th street to pickup a trailer. Waited an hour ultimately to get told I couldn't pick it up there and had to go to another location.

LELAND G. 
Clasificación:
1.0

Terrible experience picking up the Van. Likely will not use U-haul again in the future. I went with the truck share 24/7 option to avoid waiting in line and minimize person-to-person contact. What's the last step I'm presented with before I can gain access to the truck? That I need to go inside to get the key! I did so, stepped to the side counter as the website instructed, and the gentleman behind the counter physically pointed at me in front of other customers and snapped at me to get in line. So, I ended up inside, waiting through the entire line anyway, after having already gone through the entire process of submitting pictures etc via the web application. And on top of that, I was made by staff to feel as though I had done something wrong. Never again, U-haul.

Jordan D. 
Clasificación:
1.0

We had a flood in the storage that had damage to 2 of my 4 units. It has been over 2 months since I placed my claim and no one has responded to my emails as of today.

erica w.  |  Overall Experience 
Clasificación:
3.0

The Uhaul process in general was stressful. Not by any fault of the location. Just simply how it is setup. I put in requests for truck and equipment but I don't know until 24hrs before if I can actually have that size truck or if it will be at the location I request. For me, my location to pick up truck was 20min further away and I found out day of that they didn't have the furniture and utility dollies I reserved.

Crista S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
2.0

I had to wait 30 minutes to check-in for an 8 am appointment.

Rajvee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENNAN H. 
Clasificación:
5.0

Customer service was awesome and patient.

AISHA W. 
Clasificación:
1.0

I went to this place to rent a truck. First the representatives were not friendly at all. Second the truck was smelling terribly. The steering wheel was very dirty and not clean. Also I had reserved a trolly they didn't have any available. the light in the cabin wasn't working. I was completely disappointed.

SOHEIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila O.  |  Overall Experience 
Clasificación:
1.0

The overall experience was horrible. The van was beat up and dirty. I chose to do the self checkin. I still had to go inside and wait for a rep to assist. This cut into my rental time. When I originally booked the van, I put all of my information in and somehow, the name on the rental had nothing to do with me. Overall not very pleased and annoyed that I spent my money on this.

Jeffrey P. 
Clasificación:
1.0

Extremely rude and sarcastic manager named Abraham. Could use more customer service training. Did not appear to understand how to explain that the items reserved for not there in a way to calm down the customer.

RAE W. 
Clasificación:
3.0

Reduce mileage rates and have more availability

FREDERICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Montaria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W.  |  Overall Experience 
Clasificación:
5.0

The light was off

CYNTHIA H. 
Clasificación:
5.0

Yes I liked everything about it and the staff

BERNARD C. 
Clasificación:
5.0

Great service and thank you for the emergency care for college student when Covid 19 first hit.

Kaiya B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSIE H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ava W.  |  Online Move In 
Clasificación:
2.0

The customer service team when I checked in was extremely rude

SARAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSBERT R.  |  Overall Experience 
Clasificación:
5.0

The rental experience was flawless! The equipment was brand new and in excellent condition. Thank you!!

John W S. 
Clasificación:
5.0

There we too many texts leading up to the rental AND a lot of confusion over the pick up location and time. This may have been due to me renting on a holiday which I understand. It all worked out very well in the end though. Gracias.

Farzad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaWanda K. 
Clasificación:
3.0

I reserved a furniture dolly days in advanced & it wasn't available for my reservation. Because of that, my move was harder than it would have been otherwise.

JUSTIN M. 
Clasificación:
3.0

Yall should be more clear about the 1st month free storage promotion. It's very misleading

NAKISIA S.  |  First Impressions 
Clasificación:
2.0

Sofas and a lot of my items were molded and mildew

Shannette W.  |  Overall Experience 
Clasificación:
4.0

When I made the reservation it said the $10 insurance was optional for the pickup truck; however when I went to pick up the truck I was informed it was mandatory. This should have been made clear when booking online; I didn't like the surprise extra charge.

QUENTIN P. 
Clasificación:
4.0

I was supposed to pick up my truck via the app at a different location but when I arrived the app said I had to wait until that location opened FOUR hours later. It turned out that the truck I was supposed to pick up had not been returned but I had a lot of trouble contacting customer service to find that out and find a new truck. You NEED a way to inform people about that- I had no notice that this is what happened nor any phone number to call. It was very stressful

JONAS W. 
Clasificación:
3.0

This location needs more staff working. A lot of miscommunication.

Victor L. 
Clasificación:
3.0

Yall should be more clear on "first month free storage rental" promotion. If I would have known I had to rent the truck somewhere else then drop it off at 300 Peter St where my storage unit was to qualify I would have. That's very misleading

NAKISIA S. 
Clasificación:
5.0

Everything went smoothly. I am well pleased.

FREDERICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVERNE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMARIS C. 
Clasificación:
1.0

The Manager Ibrahim Oden was TERRIBLE and customer service is everything at this point in my life. I will NEVER use Uhaul again!

Kiesha S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROSE B. 
Clasificación:
3.0

Better cleaned equipment.

HERBERT C. 
Clasificación:
3.0

I scheduled a delivery for my U-Box container about a week in advance. The U-Box arrived to the location early, and there was confusion around if it was actually there. When I was finally able to confirm that it was there, I set the date for delivery. On the day of the delivery, I got an email and phone call confirming it would be delivered. Then, 2 hours before the end of the delivery window, they canceled on me because they couldn't find a driver. We had planned our entire move in around this date, and this was very frustrating and inconvenient. Do not confirm the delivery if you don't actually have a driver! I ended up booking a van at the location and picking it up myself. No one offered me a discount or reimbursement for this inconvenience. It was an awful and stressful experience.

Jenna B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEMARIAH C. 
Clasificación:
2.0

Truck was dirty in the cabin and in the storage bank. It stunk also.

MUSU M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENYOU Y. 
Clasificación:
5.0

Excellent experience. Will definitely use again for future moves. Delivery personel both in Pittsburgh and in Atlanta were fantastic!

Shirwa H. 
Clasificación:
3.0

Customer service is awful. There is no reason why I have to be on hold for 45 mins before I can speak to a rep. It is truly a disgrace.

Rashaad M. 
Clasificación:
2.0

Overall, using U-Box containers was a huge disappointment! The only option to schedule pick-up and/or delivery is by calling the 1-800 number which means you are on hold for extremely long periods of time. The day of delivery, there were not enough multi-box trailers so it took three, 40 minute each, trips to get all the boxes delivered...a complete waste of time.

Lora B. 
Clasificación:
1.0

almost 2 hours to get truck and dolly to speak (lights) to each other. After trying 2 nice new trucks, I was given a 2014 model with 105k miles to drive 10 hours. Truck drank gas like a sailor and I was very happy to turn it in.

Phil C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARQUESE S. 
Clasificación:
1.0

I truly could not have imagined a worse experience than my U-box experience. To keep a very long and emotionally distressing story somewhat short- After a variety of issues with timeliness, one of the U-boxes arrived broken (my moving help provider had to screw on a new attachment in order for it to close). Then, one of my boxes was mixed up with another customer's. Despite knowing this was likely the case for over a week, U-haul did not inform me until 3 days before my guaranteed arrival date (more than 2 weeks after I'd originally packed the box). In fact, they were only able to confirm which box was mine by sending me photos of the locks - thank goodness I remembered what they were! No idea how this isn't something more easily tracked in the system. I was then told my box would be shipping within 2 days to arrive at the end of the week (several days past guaranteed arrival), but that turned out to be incorrect. As I tried to confirm what was happening and get more information, U-Haul simply stopped returning my direct calls, and no one in the customer service department (which usually has a ~60 minute hold time) was able to help me. They'd typically say someone would call me back, but no one ever did. Ultimately, I finally received my box a week later, but only after several in-person visits to the U-Haul location to beg for information. My original contacts just simply stopped communicating with me. The only person who ever even tried to help was the location manager in Chicago, so I appreciate his responsiveness. Altogether, though, this was a disaster, and I would implore anyone considering using the service to go with literally any other option.

Katie W. 
Clasificación:
1.0

This has been one of the worst experiences of my life. I will never use u haul again

Shamel W. 
Clasificación:
3.0

Make sure the gas levels ARE what you STATE they are, that's all

Randy H. 
Clasificación:
1.0

This was the 3rd location I was switched to in one day so none of the locations did a good job. I was suppose to pick my truck at 4540 Washington Rd, Atlanta, GA 30349. It was switched to 2479 Sullivan Rd the day before because they said the previous location didn't have the right type of truck. When I got to this location I sat on the phone with your customer service for over an hour because no one gave me the lock box combination to get the key for the truck. During that time someone else pulled up and took the truck that was assigned to me. I then drove over to the Washington rd location that my original reservation was at to only be switched again to another location downtown on Peter St. This whole process of getting the run around took almost 4hours and I had paid movers waiting on me to arrive with the truck entire time. This singlehandedly messed up my whole day because I had a 11hr drive to Ohio that day. The last location I went to had a wait of over 30mins and they didn't have any of the dollys I reserved as well. This type of service is completely unacceptable.

CALVIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLORIA C. 
Clasificación:
3.0

N/C

CONSTANCE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyra C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

KAMILLA SYRIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
4.0

It was nice to see that UHaul has everything you would want/need to help complete your move. Customer service could have been better, but getting my rental was quick.

TRENHOLM E. 
Clasificación:
4.0

Drop off not open on Sunday and in a very bad location. Very busy Even though not open because in the city and there is no place to park so people need to return the trailers. And that much business you would think that could open.

PETER G. 
Clasificación:
5.0

I appreciate Ibrahim, Kenyon, G, and the rest of the crew! I've been coming here for years and highly recommend it for a good customer service and friendly people.

robert R. 
Clasificación:
4.0

Ninguno

DESMOND C. 
Clasificación:
1.0

At Peter's street There's one in a million people that actually care about your time or comfort. But no one answers the phone ever, but once they do if your request is something they don't want to do, to hold music you go until You hang up or they pick up and hang up. Meanwhile my storage unit has seem to flooded or the sprinkler went off and I wasn't notified, I noticed while there 10 minutes to closing time and the office was already closed and no worker was in sight! Please send in underdogs to see how they truest are and that they care to work there not just for a check.

Krystal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic M.  |  First Impressions 
Clasificación:
2.0

You guys didn't have a truck available I had to take a van

MICHELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN Y. 
Clasificación:
3.0

They were not organized and not very courteous-they weren't rude, but made me feel like I was inconveniencing them by picking up my truck. Wait was longer then needed to be because of chit chatting amongst workers which is quite annoying to be honest. I reserved a dolly and it wasn't available-moving without one would be much harder. I was not informed I could buy one for $20 until I said “hey can I have one of those dollys” that were in the office-salesperson didn't suggest it and didn't care that my Dolly wasn't available. But it was fine. Truck ran great which I was thankful for but the cab was filthy-like GROSS. It's one thing to look a bit dirty, it's another for the console to have peanut pieces, gunk all over from coffee and drinks. The floor in between the seats caked in muck. It was gross. We cleaned up the console and threw some newspaper on top of the floor and drove off. When I dropped off the truck, the attendant was nice enough but didn't give me a receipt which I asked for and he said the receipt would be emailed to me-which it wasn't. That was in Philly.

JESSICALYON O. 
Clasificación:
1.0

Better customer service. Over charge on gas mileage!

Gabrielle M. 
Clasificación:
1.0

They gave me a uhaul with a broken ramp after I reserved it 3 days out....

Omar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIANA A. 
Clasificación:
5.0

clean your trucks before a rental

BRIAN R. 
Clasificación:
1.0

El cliente no dejó un comentario.

LANEISHA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lloyd R. 
Clasificación:
3.0

El cliente no dejó un comentario.

kadijah p.  |  Overall Experience 
Clasificación:
1.0

Truck that I rented was in poor condition, staff was very nice and accommodating, however I would not recommend this location.

CIANA B. 
Clasificación:
4.0

When arriving back to drop off the vehicle we were instructed to leave the keys in the truck. When closed the truck locked every door on its own, and we were forced to pay for an independent lock smith to open it despite doing exactly as we were told.

Emmanuel L. 
Clasificación:
4.0

Very professional

JEROME B. 
Clasificación:
1.0

You guys sent me a final receipt for $150. 2 days later you charge me $100. Calling the office tomorrow to confirm what's going on but I am not happy.

CESAR R. 
Clasificación:
3.0

El cliente no dejó un comentario.

HARRY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

Gracias.

LARRY F.  |  Overall Experience 
Clasificación:
1.0

The wait time was horrible. I was told one thing and then had to sign a new contract for something else a rate increase over $150 so inconvenient

ROBERT S. 
Clasificación:
5.0

This was hands down the best location I have ever been to. These employees were friendly and professional and set the gold standard for any U-Haul I will go to. They ROCKED!

ANDREW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter V. 
Clasificación:
1.0

Their sprinkler system malfunctioned and damaged the majority of my things. Waiting for some kind of compensation for tools , electronics and clothing !!!

Bernard P.  |  Overall Experience 
Clasificación:
1.0

Very disorganized. Took 4 hours to pick up the truck, and they weren't able to do the auto transport because of a fuse situation. I got the sense they didn't really inspect equipment.

Nathaniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin H. 
Clasificación:
4.0

The drop off was quick and fast.

DARLENE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN C. 
Clasificación:
1.0

Truck not available. Power out at location so I was unable to update booking. Was charged though I could not pick up the truck

Patrick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Baron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

NEREDIA M. 
Clasificación:
1.0

Non existing location!!!!!!!!!!!!

Ali P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENALDO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN K. 
Clasificación:
3.0

Location is too crowded.

Francisco R. 
Clasificación:
1.0

Have patience when checking the vehicles back in because my gas was put back in the truck but the worker moving all fast put everything in wrong and I was charged for gas

SHERIKIA I. 
Clasificación:
5.0

My only complaint is that I paid for two days and only used it the truck for one day. They would not credit my account for the unused day.

Richard Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huebert H.  |  First Impressions 
Clasificación:
5.0

Great customer service.

MICHAEL HUNG N. 
Clasificación:
1.0

I was charged 140 dollars for a 1 day rental of a 25 dollar trailer. It was returned same day with no damage. I need an explanation and a refund if you would like to receive my business again. Was planning on using uhaul for my upcoming move but that will not be happening unless I am refunded.

JORDAN B. 
Clasificación:
5.0

Quick drop off. Very efficient check in procedure.

Timothy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHYLLISL H.  |  Overall Experience 
Clasificación:
3.0

Truck was dirty, made a lot of noise when driving and braking.

Nicole M. 
Clasificación:
1.0

Horrible experience

JACQUELINE Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKA W.  |  First Impressions 
Clasificación:
1.0

The GM Ibrahim is a disgusting reflection of UHaul management. He is not only confrontational, but also lacks very basic customer service skills. He thoroughly enjoys making customers upset and inconveniencing them wherever possible. His venom has even begun to seep into some of the lower employees. Instead of being kind and accommodating, they follow his lead with nasty attitudes and argumentative natures. The facility is disgusting. If I had known I would have daily visits from rats and roaches I would've never chosen to store my items here. My experience with this Uhaul was one-star at best. They need a complete re-training, investigation, and new pest control procedures.

Brianamarie T.  |  Overall Experience 
Clasificación:
5.0

Very pleased. Staff helpful.

Veronica L.  |  Overall Experience 
Clasificación:
1.0

This place is absolutely absurd. First I scheduled a mobile pick up for Tuesday, July 27 and when I got there they were no mobile pick ups available so I had to wait for the place to open and wait to get my truck. Then I decided to get a storage unit in which the map the young lady gave me was not helpful I could barely find the storage unit I had to go through a maze. I've been had to walk up stairs to get to the unit. Now I read online that it was 24 x 7 but today when I got there to take some things at almost 7 o'clock the employee said they close at 7 o'clock. Why can I not have access to my unit at anytime. I would like to remove my items because i need to be able to access my things.

Melissa H.  |  First Impressions 
Clasificación:
4.0

The young lady who got me checked in at the front was more than a blessing during this high stress time in my life. She allowed for my work to be filed correctly and didn't move forward until she was sure I was in the right place. I really wish I remember her name but she was such a blessing with diligently and comprehensively telling me information.

Jermanie L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sonya m.  |  Overall Experience 
Clasificación:
1.0

This is the worst storage place ever! The staff was completed rude and charged me for an additional month when I moved my things on time! They were a complete waste. I had to report and call corporate on them! Horrible service

Quanesha J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alberto F.  |  Overall Experience 
Clasificación:
5.0

Great company

Timothy C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

justin m.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

justin m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Agatha M.  |  Overall Experience 
Clasificación:
5.0

The customer service was excellent and the facility was always clean.

tomeki h.  |  Overall Experience 
Clasificación:
2.0

Every time I came to enter my storage unit I would check in and then be denied access to my unit. After every visit I had to have a customer service representative assist in the access to my unit. I was given a card after a third attempt that still denied me access. Fix your system and the storage unit will be great for someone like me that needs to access their storage frequently.

Monkeshia G.  |  Overall Experience 
Clasificación:
4.0

Not enough parking spaces inside the parking deck. And should have been informed that the upper areas on the higher numbered floors have stairs only, no ramps

Karen M.  |  Online Move In 
Clasificación:
1.0

Due to poor customer service

Sherida H.  |  Overall Experience 
Clasificación:
4.0

Thanks to Ms Maria Gonzalez for her patience in explaining the move in and rental process.

Sheila O.  |  First Impressions 
Clasificación:
1.0

THIS PLACE AND STAFF ARE HORRIBLE I WILL NEVER COME BACK. This staff is incompetent, lackadaisical, and cares more about chatting with each other than customers. Also Alyssa and Felicia were unaware of what storage units were actually available so I had to go back between them and the storage people. Horrible service I know why this place has a 2.0 on Google. They were also all very slow movers. I don't even mean moving stuff I mean moving in general. They leisurely strolled from place to place as if no one has other places to be and other things to do.

UCHECHI O.  |  First Impressions 
Clasificación:
5.0

Have no complaints 😁

Irene G.  |  First Impressions 
Clasificación:
3.0

Rented for 4pm, office close at 1pm. Representive didn't say this. Was unable to be back at 1pm the following day, so it would have to be 2 days rental. Poor information

Keith T.  |  First Impressions 
Clasificación:
5.0

I Arrive 19 Mins Before closing And I Was Able To Unload My Items and Put Them In Storage. This facility was actually VERY helpful. The Uhaul Customer Service Rep Did Not Set Up My Storage As Promised And The Manger At This Facility Did It For Me. It Ran Them Over Closing Time And I Was Still Helped With A Smile.

SHAKITA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieskeia E.  |  Overall Experience 
Clasificación:
1.0

Worse experience would never come back

Jasmine G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDDEEQHA C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

shantel a.  |  Overall Experience 
Clasificación:
2.0

The storage unit is unclean and unsafe. The storage unit I was given is not satisfactory, I would like to cancel my rental of the storage unit and receive a refund

Symone R.  |  First Impressions 
Clasificación:
3.0

It needs to stay open longer or be 24 hour access

BERNARD R.  |  First Impressions 
Clasificación:
1.0

I had storage unit for 4 years. Always paid. I got sick with covid-19 this year fell behind and my stuff was auctioned off last month. This has been devastating experience.

Christine P.  |  Overall Experience 
Clasificación:
1.0

The day I moved out my key broke in my lock all of my things had been moved out and the manager said they would take care of it since they were backed up in the office. Now they're trying to stick me with a bill im hearing out in 2021 when I moved out august 2020.

Martina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valeria T.  |  First Impressions 
Clasificación:
4.0

It was difficult to find our unit and the map online was backwards compared to the one at the facility. Not a ton of employees available to help, but the ones who were there were helpful.

Chelsea W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M.  |  First Impressions 
Clasificación:
1.0

I switched to a bigger unit and received a receipt of new unit. Two months after getting the unit I het a call about the old unit and learn the new unit was auctioned off and Uhaul has me down for the old unit and not the new. My things were auctioned off and I am being harrassed for the balance on a unit that I moved from. The computer system there is not properly being updated, customers are losing precious and valuable items without even a phone call or a letter. I would not recommend.

Tracey S.  |  Overall Experience 
Clasificación:
4.0

Because the pandemic I tried but was unable to continue making payments and fortunately I lost all of my storage merchandise. I thank you for the opportunity to use your storage for the past eight years. Thank you Raymond

RAYMOND A.  |  Overall Experience 
Clasificación:
5.0

Great help when extra space is needed

Lesia G.  |  Overall Experience 
Clasificación:
3.0

Convienient location. Limited parking Signs and maps on the walls to show exactly where units are located would be extremely helpful. My lock was not stored inside my pre-purchased unit as stated it would be. Email made no mention of access card. Immediate entry points/check-inlocations were not clearly identified.

Tamara R.  |  Online Move In 
Clasificación:
5.0

Everything was good and there wasn’t any problems with the service

KEITH L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita J.  |  First Impressions 
Clasificación:
3.0

When I went to clear out my storage there were rat droppings all over my storage items I took pictures as well I let management know about it but they didn't want to see the pictures nor the day in choir

ANTHONY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Miles L.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

Good customer service , affordable and clean

rudyard b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamion J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julien F.  |  First Impressions 
Clasificación:
5.0

The new employee from "Cali", I don't remember her name was amazing she was very helpful and a delight to be around. #Almostthoughtwecouldbefriends lol!! Much better improvement because before their attitudes were well taken in and extremely unnecessary...

Monkeshia G.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Sharaya F.  |  First Impressions 
Clasificación:
3.0

People are nice, but I still had to check in in person and the unit was locked and I waited for 30 minutes for them to unlock it and no one ever came. I came back 2 hours later and it was still locked. It took another 30 minutes for them to finally unlock it.

MARSHALL H.  |  Online Move In 
Clasificación:
2.0

The staff is not attentive nor can you get anyone to answer the phone. I scheduled a van on Wednesday to move my stuff out. I had an email confirmation for pick up on Saturday the 1st of may. I get there at my scheduled pick up time only to be told that a van isn't available. The worker stated they left a voice mail but my voicemail is not set up for anyone to leave one so she was lying on top of that. Thank you Abraham who has been the ONLY helpful worker there during my whole STORAGE time. I will not recommend this facility to ANYONE. I couldn't wait to be done with this location. Employees need retraining on customer service and professionalism.

Adina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS L.  |  First Impressions 
Clasificación:
4.0

It was a piece of cake August 28 but after renting for 7 months u would think after renting from Boston to Charlotte then to Atlanta the general manager wouldn't have a nasty disposition. Coming there 3 days in a row 25 miles they at least him with the nasty disposition manger Isbrim or what ever his name is would have reached out and said they rented my storage unit and moved the 1 piece of furniture I couldn't quite moved but came back the 28 last day to move it was rented out smh POOR CUSTOMER SERVICES DAY AFTER DAY. Thanks to the young lady making me finally stress free after the headaches. He needs to be RETRAINED

sammy j.  |  Overall Experience 
Clasificación:
3.0

I was wondering why I never get my deposit back and I do everything I need to do for the truck before I return it back. I was even early bringing the truck back still no deposit. Why?

EUREKA H.  |  Overall Experience 
Clasificación:
2.0

You know what they say about first impressions? Well If I went by that I would NOT be going back, BUT I know it can be better. The details of my 1st visit are very long so I'll just hit the highlights. 1.: The e-mail I received said that I could AVOID the desk & go right to my storage using my "Access Code", WRONG. 2.: I find my storage room & there is a lock on it. 3.: The door to my storage room is opened and low & behold someones stuff is in there, so the room is NOT even ready for me to use, I have to wait for it to be cleared out. 4.: The e-mail I received said that a lock would be in my storage room, well of course there was no lock in the room. 5.: The "check-in" & "check-out" process was NOT explained to me when I was given my key card. The very nice young lady that cleared out the storage room explained all that to me, if she hadn't I wouldn't have known that I had to check-out before I left the building or I wouldn't be able to get in on my next visit. That young lady was the reason I didn't take my business elsewhere, she was very nice & sweet & kept apologizing for all this "stuff" that wasn't even her fault.

Robert L.  |  Online Move In 
Clasificación:
3.0

It just happens to be a busy location. Therefore longer lines and longer wait times. Other then that staff is helpful and very kind. The Manager there, I forget her name is super nice and helpful.

Nita J.  |  Overall Experience 
Clasificación:
3.0

Charged a $112.90 to rent a 10x10x6 only to learn this unit was too small. I then asked to move to a larger unit (on size up), but it appears as though I've been charged for both. It appears as thought I've been charged full price for the unit which I only occupied for 4-days.

Damaris M.  |  Online Move In 
Clasificación:
3.0

Their wasn't ever much dialog just cut and dry

ANDREW D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Xavier W.  |  First Impressions 
Clasificación:
5.0

The experience was great. The workers are wonderful.

Jasmine M.  |  Online Move In 
Clasificación:
5.0

Great Staff

TYRONE W.  |  First Impressions 
Clasificación:
1.0

The staff at this location is HORRIBLE. Maria in specific needs to be retrained on customer service because she lacks professionalism in the workplace. They legitimately are on their personal phone as they are assisting customers, which shows how much they care for my business. If it wasn't for my pod being sent to this location I would have my storage somewhere else. I got there 30 minutes prior to opening and wasn't able to fully access my unit until quarter till 10 (this location opens at 9) because though I had made an appointment to come the following morning to empty my pod and move my things into storage I still had to wait an additional 10 minutes to get the previous lock taken off. The store opens on the weekend with ONE person and a line backed up with over 10 people waiting. There's employees that spend more time flirting with you then relaying information. I came back the following Day ready to move my things out of the pod into my permanent storage ñ only to find out that the storage unit required a specific lock, one that I did not possess. Thankfully for Abraham and Tony I was able to move my things in to the storage after having numerous incidents that were affecting my entry all which were on the fault of the staff members, miscommunication, and lack of professionalism. Again thank you to TONY and ABRAHAM they were the ONLY TWO there that were genuinely concerned and wanted to assure that I had everything in order.

Adina S.  |  First Impressions 
Clasificación:
1.0

My unit was destroyed by mice. My belongings were chewed up and covered with mice droppings and urine, and when I talk to the office and put in the complaint I was told I'd be contacted and never heard back from anyone at the company.

BASHEEM D.  |  Overall Experience 
Clasificación:
1.0

Got assaulted by an employee that goes by 'Q' Harassed to the point of fearing for my life, called the police and had to reload my truck and get my money back for the storage unit and leave. The employee grabbed my personal belongings and started taking them off my dolly that I had chosen to use and then took the dolly because he wanted to use the one I had. He got inside my truck, bucking up on me telling me he was going to beat me up 4 against 1 because i was alone and he was with 3 other girls. NEVER WOULD RECOMMEND THAT LOCATION TO A SINGLE SOUL. That manager and employee should be fired.

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

I appreciate the easy check out process, thank you

Larelle J.  |  Overall Experience 
Clasificación:
5.0

Every staff member at this location was very helpful I do mean every. Thank you all so much. The customer service agents were great as well. Thank you all

Latosha M.  |  Overall Experience 
Clasificación:
1.0

Fund this place bc it was an inside venue. My vacuum sealed packages had mold, lost half of my belongings to rat pee and poop and my lock looked tampered with and just overall frustrated.

Yasmine T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTEE M.  |  Overall Experience 
Clasificación:
5.0

VERY HELPFUL

WILLIAM G.  |  Overall Experience 
Clasificación:
4.0

Please ensure that the main access elevator is always working. I experienced one visit where it was not working, and had a terrible time moving my items. This was back at the beginning of December.

Waymon W.  |  Overall Experience 
Clasificación:
2.0

Many, many equipment issues with the Elevator system throughout the facility. Access cards don't work, the elevators don't work, the gates don't work. People were nice, but had to bug them to help with equipment issues not their fault. Not worth the hassle. FYI, both incoming and outgoing movers hired, all had past experiences of equal frustration regarding the facility.

Karen K.  |  Overall Experience 
Clasificación:
3.0

The facility closes too early for my needs.

Kimberly P.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Aquanis j.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

kendelle d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ariana m.  |  Overall Experience 
Clasificación:
3.0

Your system seems to be top notch but there are a few glaring problems. I had a lot of questions and it seemed like i was alway on hold in Phoenix for a long time. I tried to get a hitch installed and the hitch did not arrive in time even though I had ordered it 2 weeks in advance. The local usual dealer did not seem aware or concerned that i was renting a trailer the next day. It sometime seemed like the local people on the ground didn't really know what was going on. The system seem to be run from a central location and none of the downstream people were aware of the big picture.

Joseph B.  |  Overall Experience 
Clasificación:
5.0

The front counter staff was amazing. I appreciate the patience of Mr. Marquis for being patient with me while choosing my unit and Ms So was awesome, quick and efficient in completing the process. I'm glad I chose this facility.

MICHAEL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI B.  |  First Impressions 
Clasificación:
3.0

The Building is very old and full of rodents . I had to trash about one half of my belongings. Shared mice drippings and then roaches with Mr. Oday and 2 staff members named Tiffany. Everyone was kind and helpful giving me mice killer and roach spray.

DAPHNE V.  |  Overall Experience 
Clasificación:
4.0

Freight elevator wasn't working correct desk said you needed a card which I didnt have so when I went down someone had to stay up stairs to bring elevator back up to floor. Reported hall had water bugs in hall

Pauline C.  |  Overall Experience 
Clasificación:
4.0

Hard working professional staff.

Trebor W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintavious C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ZAKEISA B.  |  Overall Experience 
Clasificación:
1.0

Rodents invaded in my storage unit destroying all of my new furniture as well as my deceased daughter belongings. I am highly upset!!

Jalecia E.  |  Overall Experience 
Clasificación:
5.0

Excellent! Thanks for for services!

Keith T.  |  Overall Experience 
Clasificación:
3.0

When closing our unit, the staff had locked us out saying our payment was overdue, when in fact our balance was zero as we were on autopay. When we notified office staff, they were apologetic and asked a team member to unlock the unit. No one had the lock for the key that Uhaul placed on our unit, and we sat for two hours outside of our locked storage unit waiting to empty it's contents, until someone finally found the right key. No one accepted responsibility and everyone blamed one another. No sense of urgency to fix the problem that was caused by Uhaul was in place by the employees, and we had to keep coming down every 20 minutes to ask for an update. Only one staff member at the front desk was friendly and actively trying to solve our problem, and apologetic on behalf of the company.

Raw A.  |  Overall Experience 
Clasificación:
4.0

I had an experience with people living within the facility.

KAREEMAH B.  |  Overall Experience 
Clasificación:
2.0

The locker was disgusting and rats got into my locker. There was fecal matter on a lot of my stuff and there were holes dug into things and bite marks.

Josh C.  |  Overall Experience 
Clasificación:
1.0

I moved into a unit for no more than a month, a week or two to be exact. I told the person on staff at the moment that I was vacating the unit and called back to reconfirm and that everything was taken care of, that was August 2019. Here we are in 2020 they are send emails, letters and phone calls about a storage until that I left a year ago. Even calling to the property directly and speaking with whoever the acting anything is for the day is, I get no luck. In the past in other cities I have used U-Haul but after dealing with this and not being able to get this matter taken care of, I will no longer patronage a business who communication skills is anything less than professional and accessible.

Derek W.  |  Overall Experience 
Clasificación:
3.0

I just want to say that covid-19 have changed a lot of things in the way people do business. But customer service come first regardless

Kathy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darren s.  |  First Impressions 
Clasificación:
5.0

Excellent service!!!

Keith T.  |  First Impressions 
Clasificación:
3.0

Need more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truck

Sean N.  |  First Impressions 
Clasificación:
5.0

I Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could've tipped her for Great! Customer service.

WILLIAM P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

lashaunda S.  |  First Impressions 
Clasificación:
3.0

The man who assisted me was rude and condescending. I'm in an extreme circumstance where I can not be in the states and he was less than compassionate.

cyana b.  |  First Impressions 
Clasificación:
3.0

Online says access is till 10 pm, employees said access closes at 6:30

Sydney J.  |  Online Move In 
Clasificación:
2.0

I wish it was explained on the website that my unit was going to be above a level but not on the second floor which made it difficult to move some items and I would have changed my unit given the option. The place was somewhat dirty and the bathroom was disgusting and reeked of cigarettes while the outside of the building smelled strongly of weed. the inside of the locker had mold or something on the floor of it and there were glue and poison traps for rodents which does not make me feel good about keeping valuables there.

Josh C.  |  First Impressions 
Clasificación:
4.0

My access code still doesn't work. I had to find a staff person and she could not get it to work either. She just used her card to let me in

Anita N.  |  First Impressions 
Clasificación:
5.0

Being that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.

Joshua B.  |  First Impressions 
Clasificación:
5.0

Long line and no breaks for them and the staff was still very friendly.

Erica R.  |  First Impressions 
Clasificación:
2.0

I was very disappointed in how many people helped. It was a very stressful time having to move out and this made it even more stressful. I know many people that did not get in on time from having to hours just to get served. Many people could not have anticipated to wait hours just to get their storage registration done. Also the lines could have been more organized depending upon what people needed to get done considering all the rush for college students. Ex - line for only purchases , line for car rentals and line for storage units.

Kaitlyn T.  |  First Impressions 
Clasificación:
5.0

Excellent service, as usual!!

Joseph D.  |  First Impressions 
Clasificación:
5.0

Na

RAVEN F.  |  First Impressions 
Clasificación:
1.0

Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing

Brenda A.  |  First Impressions 
Clasificación:
5.0

Facility is spacious and organized

Tonaya M.  |  First Impressions 
Clasificación:
1.0

I was on a schedule, hired movers by the hour and the staff took their sweet time sending me to multiple units that were already taken. On their phones joking and playing but not really caring.

Yasmine T.  |  First Impressions 
Clasificación:
3.0

Representative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.

Felicia H. | Reservación
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