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daijea fCustomer Reviews for U-Haul Moving & Storage at Peters St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hours should be until 8:00pm
RENEKA S | Overall ExperienceHad to wait to long to get waited on
Greg W | First ImpressionsI have not given notice of moving out of my unit. I had no intentions on vacating until the next scheduled due date which was almost two weeks from the date they put a cleaning tag on my unit. An appliance dolly have been removed by staff and boss they can’t find it.
Carmen A | Overall ExperienceI never had this issue before where a staff person texts me to demand I move in but no lock was provided and the counter service sucks. I will take my business elsewhere.
Luke G | Overall ExperienceThere’s a ziplock bag with what seems like human feces in it near my storage unit. Out of about 6 staff members we encountered only about 2 of them were very welcoming and helpful. Charging $30 extra for the same size unit without steps is just absurd. Mice traps in the unit is very concerning & unwelcoming
DONIELLE H | First Impressionsyou charged me $166.00 for 3days of rental space, i was told you do not prorate if customer move out early. that is absurd it is also illegal to charge me for service not rendered. regardless of your policy as i am told i am expecting you to do the right thing refund the difference immediately.
Akin A | Overall ExperienceEveryone was rude & unprofessional except Brian. The manager is doing a terrible job of running that facility. Many customers were complaining and unsatisfied. This was a terrible experience.
SHAMIKA T | First ImpressionsStoring my items was fine. When I arrived to pick up and move out there was a glue trap full of mice droppings, and a decomposing mouse. Employees were “shocked” to see, but the trap did not come from me, so it had to be placed there. Was a little concerned about my items having mouse droppings all on it. Most things were in totes, so it was protected. Thank the team for a positive attitude towards that! Shoutout to Ellias, Diego, Chris, and the young lady ( she is collecting vinyls for reference on the correct young lady to shout out. Sorry I did not get her name) for assisting with the move out! Your positive attitudes and willingness to assist was very much appreciated! You all have a successful life ahead of you!
LORENZO M | Overall ExperienceThe staff was absolutely fantastic I really really appreciated all their time spent with me trying to figure out the best option I really enjoy uhual and will use them in the future for any storage needs and truck rentals as well as refer them to anyone.
FIELDING C | First ImpressionsLate fee for what u making money already
Steve C | First ImpressionsIn this time where the economy is really bad, your pricing is very high. I rented the same size space for only $50.00 bucks with insurance and I didn’t have to buy a lock.
RANDALL S | Overall ExperienceEverything was good
GLORIA A | First ImpressionsThey took my money without confirming me
Standford S | Overall ExperienceMy debit card wasn't accepted. I was in the store the day before and I wish that I was notified then! It was a MAJOR INCONVENIENCE! Communication would have been helpful! I'M ANGRY 😡
Sharita B | First ImpressionsLights flickering or cutting off while moving in and out. Bathroom dirty, halls have obstacles in the middle of them. Staff is was too busy to do their job. Was done moving out on Feb. 28th, asked them to check it so I wouldn’t be charged again. Was then told it was being checked out and that I’d be sent a receipt by email the following day. I didn’t receive my receipt until 9th of March after calling twice to complain about the situation. I was then told a manager would contact me. I’m still waiting on that call. I also had a call to see about my refund twice now. I do not recommend this place. I will not be coming back. I’m new to Atlanta and it was a terrible experience. I’m still waiting on my money.
Elaina D | Overall ExperienceWhen we got there they had three locks on there My lock is two other locks and it took an hour for them an hour and 30 minutes for them to take it off You had to come back up there two times I only rented to U-Haul for 5 hours it was really inconvenient and I would never use Peter Street location again really bad customer service really really bad
Rosie B | Overall ExperienceThere was an employee at the 300 Peter’s location in Atlanta of the Spanish descent its was a male.i feel as he over charged me for the gas I put the proper gas amount in there but he kept insisting that I put more gas in the truck then he told me I was late when I wasn’t I had been there unloading in the storage n when I was threw he was like u gotta put more gas in the truck so I did n when I came back the second time he was like u late n the gas not right n I showed him the video I took when I got the truck but still insisted I was short on gas..he took the deposit with these bogus allegations about the truck.
Arthur D | First ImpressionsThe experience was a disaster. Wrong unit , wrong size, wrong everything. Staff do not care. They just blow you away. Spare yourself the experience, you will be doing yourself a favor
Rafael D | Overall ExperienceMy unit was not clean. Staff was friendly. The access hours are ridiculous due to the fact that ppl work almost the same hrs as the office and will rarely be able to access their unit. 9pm access time is great like any other facility. Also stairs are down and there is only one working elevator. Will recommend for a U-Haul only!!!
KALEENA T | First ImpressionsElevator are not wide enough for a mattress and neither are the hallways
GREGORY K | Online Move InI don't have the storage anymore. Thank you
WILLIAM M | Overall ExperienceWell, pleased
NATHAN J | First ImpressionsGreat experience, except a few times one of the elevators has been broken. Difficult to load and unload at those times when busy.
Michael B | Overall ExperienceWhen I was behind the first time and paid the big amount for 5 months back rent why u only went 3months the second time and sold my things then want me to pay the overage screw yall. I will never deal with this facility ever.
Jennie S | Overall ExperienceMy storage was infested with rat feces. I spoke to the manager and staff and we got together and removed all items from my storage and opened and checked them for its content. After putting them back into the storage, I came back after another month and lo and behold. There were much much more of the same rat feces. I complained and I told the staff member, and did not get a favorable reply. I was told that there was nothing that they can do to eliminate or get around the situation. I finally decide to move out of the storage and during my exit period staff member was so rude and did not even try to assist, but told me that this is U-Haul not WE-Haul , I took all of my things out and went to another storage company. I tried to purchase a few items, but also that they do not accept cash because manager was not available. I could never refer this company to any of my family members.
Sterling m | Overall ExperienceThe facility was great, the staff was friendly and helpful.I rate them excellent. Just keep it going.
CLARICE M | First ImpressionsThe elevator has constant problems and this permits expired in 2020
Johneese R | Overall ExperienceThe customer service was great
CLEAVERIA H | First ImpressionsCan’t wait to get my things from your location customer service there SUCKS
DARRYL C | First ImpressionsThey have a roach infestation and lots of homeless ppl sleep in their storage as well as loiter around the facility. Staff don’t care about anything.
Tiyana S | Overall ExperienceGreat Customer Service!
Jasmine B | Online Move InI enjoyed my communication with the staff and the facility was great.
SARAH R | Overall ExperienceFacility need to be renovated . Mice were in my belongings.
KENNETH H | Overall ExperienceFor the time I had my things in U-Haul I really felt safe and comfortable with my things in U-Haul they were a blessing to me they help me every time I go in I was very satisfied with customer service that you guys have on Peter Street they are excellent the place is clean you don't smell anything is is nice I love it and if I ever have to come back again guess what I will be coming back to U-Haul God bless you all and thank you all for everything
Diane W | Overall ExperienceThe people at the office especially Felicia was nasty and don’t want to help me at all! Acted like i was bothering them, and i wasted half a day just tryna move out. Two gentlemen helped men thankfully at the end, and I’m thankful for them that’s the only thing that really helped at the end of the day. But the rest of them were useless!
Takaesha S | Overall ExperienceStaff had very bad attitudes didn't really want to help us get moved out had to ask several times for them to remove lock and for access code to elevator
Keynard J | Overall ExperienceThe storage rental prices was on the wall.But the worker whom appear to rent me the storage unit was so unprofessional.He told me a more expensive price that was not on the wall.Therefore I was misfortune on the prices on the wall.He charge me a different price.I felt like I was cheated.
TONYA W | First ImpressionsMy move-out process was not as great as my moving in process. There was no one at the counter when I walked in and there was another customer waiting for assistance as well. There were no carts available for me to move my things out due to other parties were using 2-4 carts at a time; when I expressed that to the staff I was able to find no one seemed pressed to create a solution or assist in anyway. I’d really appreciate receiving a prorated refund for the short time that I was there.
Meagan B | Overall ExperienceI’m not sure of their names, but the gentleman outside taking my truck and the woman inside helping with my storage were SO kind and SO helpful. They remembered my name, what I needed help with, and came back to check in. It was a really busy day and you could not tell by their demeanor. Truly kind and helpful people. Thanks so much y’all!
Tyler R | First ImpressionsLenox, I believe, was very patient and willing in showing me the different sizes and locations of storage units. This helped me confidently choose the appropriate unit for my needs. Malachi was helpful and polite in moving me in.
Meagan B | First ImpressionsNa
Melissa S | Overall ExperienceThe area where the storage lockers are located have a strange odor.
Natalie M | First ImpressionsThere where rat/mice droppings through various parts of my storage unit. Also, many of the items in my storage unit were chewed on by mice/rats. I had to throw many of my items away as a result of the state of the storage space.
JUSTIN J | Overall ExperienceThe manager or site supervisor arlette is her name was rude and none helpful she was talking to me very rude and she wasn’t helpful and had attitude
KANDICE S | Online Move InThe facility is infested with roaches ticks and other bugs bathrooms nasty
JACQUELINE J | First ImpressionsRented a uhaul truck and air went out and I was subjected to utilizing their storage facility. Mgmt was unwilling to assist and only credited 31.00 towards the uhaul cost! No assistance with storage cost even though I advised the broken equipment was essentially costing me by the hour. I had two movers with me and it took mgmt 2 hrs to credit me $31.00 towards broken truck! I ended up having to pay my movers for two additional hours! I would never recommend this facility to anyone ever!!! I was also charged $15 service fee for insurance that I did not ask for nor was advised I was being charged this until the end and was advised to come back the next day to have Karim refund being as though he charged it! Very bad customer service!!!
Vivian B | First ImpressionsI have notice my unit has been infected with mice/rats. I have damage property where the mice/rats have urinated and defecated on. There was piles of droppings all over my storage unit. I have brought it to the General Manager attention and I was instructed to make a claim and will do so. Very disappointed and discussed that I have made payments close to $7,000 and my things I have worked hard to obtain had to be in this condition but so pleased my things are no longer left under your care.
ANTHONY W | Overall ExperienceChristian at the Peters location was unbelievably helpful and professional. What a great job and his help basically saved the day for my family. I gave this a one star because I reserved a unit at a different U-Haul self storage and the day before when I tried to login and finish online I found out the unit wasn’t available. How is that possible. I reserved a month in advance. The same thing happened with my truck. Honesty it is very poor business model but it must work you. Also the woman in telephone Customer Service who helped me was great as well.
Duane G | Online Move InMy experience moving into this facility was absolutely horrible. The manager and staff were rude and not helpful at all. There was a lack of communication and customer service. I will be calling corporate.
Joi T | Online Move InThe location is too small/congested and you can’t get in touch with the location when calling at all I had to drive up there multiple times just to speak to someone
Kelly T | Overall ExperienceLeaks (AC, roof). Had to move units 3 times in past year.
JEAN D | Overall ExperienceN/A
Myron M | First ImpressionsThe place is always busy. I have damaged items due to their roach infestation. I had to throw away most of my things due to it. The fee was 160 per month. I cancelled my unit 5 days within the month. Instead of them prorating like a normal professionally ran company, I had to go back and forth with Ms So or Seau who provided me only 50.00 when I should have received approx 140.00 Worse storage place EVER and I mean EVER.
Shebia C | Overall ExperienceThe travel to get to the storage is ridiculous. Don’t do the split level 2nd level
Shaqueta J | Online Move InIf I pay for my belongings to be somewhere I should have access to them anytime I need it. It’s a huge inconvenience that when the store close at 7pm nobody is allowed to access their unit. I will not pay for another unit there.
Niquita G | Overall ExperienceMice and Roache poop damaged my items..
QUINN B | Overall ExperienceI moved out of my storage September 2022 and gave the manager my keys from a settlement that I paid and I'm still receiving notices phone calls emails stating that my storage will be sold up for auction also I received an email text stating my move out date for my storage is June 19th 2023 I'm very unhappy I'm not sure what the manager did but I'm very unhappy and waiting on someone to give me a call back, I called so many times and the manager would not return my call.
ANITA J | Overall ExperienceToo slow and the Spanish women who claim to be a Manager was very negative and nasty attitude. I would imagine the culture of people who was mainly there would cause here to display bad attitudes and aggressive services. She was just terrible and unhelpful.
KELVIN B | First ImpressionsWhile moving out belongings, a rat nest was found. Destroyed personal belongings. No communication about down elevators when informed of move out
David B | Overall ExperienceI trusted you all with my things and and now I have roaches in my belongings. The elevator didn’t work which is not good when you have 4 floors. Some staff had really horrible attitudes. I had mold on somethings that I had to throw away and I ask the guy what could be done and he brushed me off. So NO I wouldn’t recommend anyone to get a storage unit here.
DIANE M | Overall ExperienceElevators don’t work
Johneese R | Online Move InIt was alright the 5 yrs. that I had the storage units,after that may of last yr. Mice and Rats and the unit was flooded l reported it and no one seems to care I was told to call corporate office that carried me thru to many changes that's not good at all so I moved out May29,2023 Thank You!
VICKI H | Overall ExperienceStorage elevator out of order-Took extremely long to check in.and to complete business.Would not return here. Matter of fact Will a more accommodating storage…..I won’t be there longer than a moth place sucks Thanks but no thanks.
Ralph C | First ImpressionsMy stuff was in storage for 13 months. Everytime I went to visit my stotage the elevator was out. Tgats not cool. The staff needs customer service classes.
SOPHENIA C | Overall ExperienceThe truck rental experience was awful and the storage space has an awful stench like there are dead rodents. Horrible experience
Kathryn S | Online Move InVery rude and unfriendly staff
KEYOSHA G | First Impressions.
JEFFREY J | Online Move InWhen I move my things out elevator was not working it made it hard and an all day process
Valerie J | Overall ExperienceMan ya’ll know full well ya’ll got rats in that place I’ll never recommend this place to anybody this was my 1st time getting a storage and Lord forbid but if I ever needed another 1would never use uhaul PERIOD!
Shelia M | Overall ExperienceMy things we not all there
TONYA S | Overall ExperienceThis uhaul was very convenient also recommended by me too anyone. Loved the staff .
Wafiqua J | Overall ExperienceI am rating two stars because I did enjoy my actual storage unit experience. My stuff was kept safe for a long time with no chance of it being affected by weather or another person, for that I am grateful. I am writing this review, however, because the policy and tolerance for customer service MUST change at that facility. Ibrahim, you need to treat your renters, former current and potential, with more respect. I rented that space for a little longer than 1.5 years, with automated on-time payments every month. I finally moved into an apartment with enough room for my stuff, so I said goodbye to my storage unit. I emptied my unit the last week of July in 2022, locked it, and went to the front desk. I asked the gentleman at the front desk how to “officially end my rental” and he said “give me your keys to your lock, unit number, and I’ll cancel the recurring payments” I went on my way. It took me two months to realize that they had never stopped charging me my monthly rental fee. I made a phone call, and an employee of the customer service department who’s name I THINK was Megan, was the nicest and most understanding person I could’ve spoken to. She told me my refund had been issued and that id receive it in about three business days. Four business days later, I get a call from Ibrahim. He personally canceled the refund, and let me know that he would not be stopping the payments until I opened my unit because “the lock was my personal property”. I explained the situation to him, about how I didn’t have my keys, and he basically told me that there was nothing I could do, and that I, a 22 year old girl with no car and an address far away from that facility, had to buy bolt cutters, drive over there and do it myself. I refused. I gave him written and verbal permission multiple times to bust that lock himself (I am sure he has bolt cutters). I kept being sent an outstanding bill of rent, since Megan had turned my automatic payments off. I eventually was sent a bill for about $640, an a harsh email explaining that my lease with uhaul has been terminated and that all of my stuff (there was so stuff) would be sold at auction. Still no refund. I almost forgot to mention the 5 separate phone calls from that Uhaul office asking me to call them back as soon as possible, which I did, and I would be met with another person that had no idea why I was calling, and upon explanation, Ibrahim would receive a call while I held, and immediately, every time, after the conversation between the two, I was met with loud, interrupting “MAAM, MAAM, calm down ma’am” and “there is nothing I can do for you, please pay your outstanding bill, and if you have a complaint file it with our customer service”, when, like I said, they always called me first. I eventually just filed a complaint through the BBB and within 24 hours I was issued my refund and an apology. Ibrahim knew I was calling, he knew I was having trouble, he knew there was miscommunication all over the place, and he chose to not believe me because I never caught the name of the gentleman I gave my keys to. Some of the worst and most disappointing customer service I have ever experienced in my life. I work very very hard to exist in a loud, fast-moving world and I don’t always get the answer right but Ibrahim, you dropped the ball on this one. I wasn’t going to write a review until Ibrahim personally emailed me asking to write one, with the following pleasantry, “you are a very valuable customer to us and we really appreciate your feedback”. I don’t think I will be coming to that facility again. I would also like to mention my experience with a kind man that used to work with Ibrahim and his team when I first got my unit in may of 2021. His name is G, and he is from Miami. That morning was hard for me since I was going through a pretty important breakup, and I was driving a really big, uncomfortable truck, which I never have done in my life. I parked in the wrong area, couldn’t back the truck out, and started to cry. I also packed my boxes wayyyyyy too heavy, and I accidentally booked a unit that was up a flight of stairs! G found me, told me everything was gonna be okay, and went behind his bosses orders and helped me. He really saved the day for me. I have never forgotten him. I doubt he still works at U-Haul, he seemed like a very happy untouchable person and I hope he is doing something he loves.
Ashley B | Overall ExperienceThe entire process of having to check in inside the store before being granted access to the storage unit it a total waste of time. And I was told that my unit would be on the first floor, but wasn’t informed of the stairs to access the first floor.
Lennie F | Online Move InStaff super ghetto and don’t inform of options until you’ve heard them present them to others….
christiane c | Overall ExperienceMy experience with U-Haul was a miserable one, and at extra cost to me. My move out date was scheduled with consideration. Yet… U-Haul cancelled my moving truck with ZERO notice. No phone call. Nothing. I was sitting in dead end traffic on a Wednesday morning, there was a bad wreck. No call?!?? The consequences of no such notice were: 1. $120 for an extra month of storage. 2. $89 extra to my movers, who had to stay an extra hour that day while I retrieved another truck. 3. Miserable morning, having to run around and find another truck last minute. 4. Not being able to finish my move that day. 5. Missed work with the extra time - I’m a contractor and the missed work was a $600 value loss. I feel I deserve some compensation. Any other reputable service on earth gives you a call before they just cancel you for being 20 minutes late. Awful, awful experience.
Adam H | Overall ExperienceThanks for having such great customer service.
kawanna j | First ImpressionsThis was the worst experience I ever had. First they didn’t want to to take cash then only a bank card. Then they didn’t have the size truck I reserved. By this time it’s 4:30 when I originally checked in around 2pm. Just for to tell me I have to come back by 7pm to access the storage. So I come back act 6:30 and they refuse to let me unload the truck into the storage because they close at 7pm. This was ridiculous cause I already discussed this with the agent who helped me set up my reservations for the truck and storage rental. He set it up for a One Way truck and 1 month free storage. But when I got there they changed it. After they refused me access to the storage I had to extend the truck since I had to work 9-6 the following day. Then I ended up buying a storage from Public Storage there process was so much easier and it’s 24 hour access, which was needed.
Aamber M | Overall ExperienceThe unit was filthy and there was a dead rat. I did not move into the unit
Nicoleicol W | Online Move InNasty! Workers and manger bad attitude. I rented for two years never have I had a pleasant time!
Aryonna J | Overall ExperienceIt was great doing business one of my favorite places
SHANDRA M | Overall ExperienceThe customer service was not friendly at all Ms Felshia her tone with each person was so unprofessional she out of all them need to go back and be retrain on how to treat the customer you don't have to bow down just simply being kind especially where you spending your money.This could cause a shut down and to because I had the wrong key so I ask them if they could cut the lock we don't do that here you need to call a locksmith I know they could have cut that lock because if I didn't get my furniture and left it after so many days and was behind and paid they would have found away to cut it off 📴 so not a nice experience just ruled bad attitude even if they have cut the lock attitude for customers very poor and that's very important.I except a call please.Thank you.
PAM M | Overall ExperienceWasn't told that I wouldnt have access to my storage room because it closes when the office closes at 5pm so due to that inconvenience I couldn't get to my storage room and had to have the U-Haul truck for another day! Very inconvenient and no one informed while I was in office about the times!! Disappointed isn’t even the word!
IMONI D | Overall ExperienceYour sign clearly says that insurance is an option. Your rude clerk told me I had to purchase insurance and if I didn't like it I could go elsewhere. You should make it clear on your signage that insurance is mandatory. It's not about the money it's about my having an option as to how I spend my money.
WESLEY R | First ImpressionsThe Staff Was Not Helpful At All. And Also Had A Very Difficult Time Trying To Find Storage Unit. Wasn't Giving A Tour Before Hand. And Also Me And My Brother Got Locked In And Staff Just Left Without Letting Us Know. Elevator Was Off. Had To Take Stairs. Horrible Experience
Kerry W | First ImpressionsThe hours of access weren't convenient from my immediate situation. But it was absolutely reasonable. And I appreciate the security there. Great place, great staff, thank you very much. AApluse.
mitch b | First ImpressionsStaff was not always friendly. This location had an infestation of rats. The door to the stairs were locked for years going up. Staff always thought it was taboo to use the stairs eventhough I informed them that it was a fire hazard. Trying to get someone on the phone to cancel the contract was impossible I was always transferred to the customer service and was told someone would call me back. The prices continued to go up since 2018. Very disappointed.
Sheron L | Overall ExperienceGot to the storage place before they closed and they refused to let me in saying they was closing at 5 which I told them it wasn't 5 yet and the manager said iam the manager andi said come back tomorrow it take to long to start a move in I let her know I was already set up everything online and I was move in ready with jus a couch and a few boxes she refused to respond and the staff told me I had to go worst place and I haven't moved in yet would not use again or recommend
Victoria D | Online Move InThis U-Haul had the most DESPICABLE customer service and staff in all the years l have been a customer. As a healthcare hero, l have worked all over the Unites States caring for sick people. I have used U-Haul for over 20 years in my travels and this by far has been the worst staff and management in ANY state I've lived in the country. Since 2019, I have not and will not EVER use U-Haul ever again. The disgusting "customer care," unprofessionalism and lack of help stemming from corporate was deplorable. U-Haul??? Never, EVER again!
LaKesha C | Overall ExperienceI did have to go down and get my free lock it wasn’t in my storage unit like it said but the staff was really friendly and gave it to me with no problem
Marquayle C | Online Move InMy unit was rat infested. The staff lis inconsiderate and very unprofessional and lack all traits of customer service. The u professionalism that this staff shows is horrible and one wonders why a predominately Africa /Hispanic staff have found a way to treat a predominately black customer base so unfair and bad.
RICKY P | Overall ExperienceExcept for Abraham ALL the other employees are RUDE and UNPROFESSIONAL and should not work with the public. I got into a screaming match with one of the guys some nasty words were exchanged on both our behalf’s, however calling my mother out of her name was unacceptable (she wasn’t even present) I have never experience this level of disrespect ever. I only asked a question about how to file a claim.
rasha e | Overall ExperienceReceived contradictory billing, staff was rude, would leave me on hold. Was disrespectful when talking to me in front of customers while on the phone. Lacked professional courtesy and communication. Worst experience ever.. Staff lied constantly as I informed them calls were being recorded. And rebuttal that they record calls as well.
MONTINIQUE P | Overall ExperienceVery convenient
Daniell W | First ImpressionsEverybody was friendly and helpful!
Nathan S | Overall ExperienceI love the years of excellent Customer front desk.service
KENNETH W | Overall ExperienceThis place NEVER answer phones I moved away and had my stuff still in there had to book a flight to come get my stuff
SANTONIO F | Overall ExperienceWorst experience I’ve ever had. I will never use UHaul again because of my experience with this store.
RAGAN P | Overall ExperienceNice good and the manager was very understanding and help with our need
Horace H | Online Move InSome of the motion lights are not working properly. Don’t come on right away you Have to walk through some dark areas
CHAMELEON H | Overall ExperienceMy move-in experience went smoothly! The staff called the morning of my move-in to confirm the time I would arrive, and made sure I had easy access to move the contents of my U-Box to a storage unit. The only small hiccup was not receiving the disk lock promised in during the registration phase. Luckily, I already had one, so it wasn't a big deal.
Tami L | Online Move InI was disappointed to learn that you can not get a refund if you have already been charged for a unit. I only needed two days until I moved in my apartment and had to pay for a whole month.
Tammy H | Overall ExperienceThank You 😊🙏
BEVERLY R | First ImpressionsThe lady who help me was a very nice person and I didn’t have any problem at all
Barbara C | First ImpressionsRented a UHaul 10’ Van and reserved for 9/00 to clear the locker out to get the items to my daughter’s new apartment at Spelman. When I arrived at 11:00 was told the reservation was canceled as I had not picked the Van up within an hour. I did not receive a call regrading the cancellation and had just arrived from Washington, DC with movers waiting to clear the storage and deliver to her dorm. Staff was very sismiss after having used your storage space for three months. Seems like the culture your organization accepts is one where customers do not matter because people have to move things every day. I will not refer UHaul to anyone and will be writing a negative review on social media.
MICHAEL I | Overall ExperienceFelicia McPherson was excellent and very informative, helpful and kind.
Veronica L | First ImpressionsI had rat droppings all over my items. Yuck!!
KAREN M | Overall ExperienceMost staff -very helpful. Bathroom-needs repair (faucet and toilet)
WALTER S | Overall ExperienceI was told on the phone I was getting a 10x10 storage unit, but it was an L-shaped hobbit hole. Also the facility was really difficult to navigate.
GEOFFREY B | Online Move InIt took me more that 3 hours to do the entire process. Online process gave me a storage # but the access code did not work. Was given a new lock but the keys did not work. Could not find the unit and no-one was around to help. It was my worst experience dealing with this U-Haul
Sterling m | Online Move InVery clean ac unit good spot
RONALD F | First ImpressionsWe were coming in town from a MS family reunion and we had reserved a trailer in Decatur, GA. It was recommended to first visit the 300 Peters location to take care of it. We were able to confirm a trailer there and pay $247.68 with card ending 8692 for our reservation at the 300 Peters location. We had to get a locksmith because we entrusted the keys to a family member in Atlanta, however they misplaced the keys in the midst of relocating. This is no reflection on U-Haul. However, while waiting on this locksmith, U-Haul gave our trailer away at the location where we were waiting. It was also difficult to access a bathroom while the 11 of us were waiting. We had to request that they find somewhere nearby to get another trailer. We experienced another inconvenience getting the trailer at the other location & making sure the hitch fit. They were aware that when we left to get the trailer we were coming back because we had not finished moved everything out of the storage onto the dock. However, when we came back a quarter to 7 they had locked the office doors and we had to crawl underneath the storage gate to get to inside because my niece had not moved all her belongings out of the storage unit. They were telling us that they could not help us because they were closing and we could just come back tomorrow. We had to urge the manager to let us stay after closing to continue loading the things onto the U-Haul because we were leaving for Illinois in the morning. Overall, the entire experience was made more difficult than it had to be. The customer service was poor, there was no effort being put into providing helpful aid to us. It was very inconvenient seeing that we were traveling back to Illinois the very next morning.
LENDA J | Overall ExperienceAgent that checked me out was nice and professional! She was amazing! Other staff members in Storage management refused to assist me and wouldn’t even stop to answer my storage needs as a customer.
ERIN J | First ImpressionsVery friendly staff and storage very clean.
Carmelita H | First ImpressionsI had a storage on the fourth floor 4326. There was some type of leak from the air condition now or wear whatever he caused issues when I was trying to move out it kept catching the wheels of the carts that they provide when I will roll something that's kind of big it always catches the wheels even when you pull up the blue little thing that they had down to catch the witness your items still caught some part of the yellow buckets. Other than that right there that was very inconvenient and what I feel does inconsiderate especially when you have folks moving out how to come up with a better job of catching whatever water whatever is it that they're having. The staff is always nice respectful and ready to help but that's part right down the fourth floor what a water leak that that bring your score down for me have a blessed day
STELLA H | Overall ExperienceVery very secure location
AVIS L | First ImpressionsMy deposit was not returned
ARTHUR W | First ImpressionsThanks
angela j | Overall ExperienceInconvenient hours, short timers on the lights, and when I went to empty my storage, I found that mice had gotten into my locker and defecated/urinated on my belongings, the management staff was alright, but I would not recommend using them for anything short of buying boxes or renting a truck.
Jeanette P | Overall ExperienceLonger houers to accomodate the working class
thedolphus p | First ImpressionsMy items was thrown into the garbage after front desk was notified as well as outside attendance that it woulf be left outside of my storage unit.
Alif M | Online Move InThey were a pain in the A##. PLUS POOR BOOK KEEPING!! I WILL NEVER USE PETER ST LOCATION AGAIN IN LIFE OR RECOMMEND THE THEM TO ANYONE EVER!!
JACQUELINE B | Overall ExperienceThe slow elevator is very inconvenient, other than that the service was great.
Montaria B | First ImpressionsI'm not happy with what it took for me to cancel my storage contract.
AARON J | Overall ExperienceIt is a good place to keep things you have.
wanda n | First ImpressionsThe staff was amazing! The only reason I wouldn’t recommend this location is that I know I did not like that I did not like not having 24 seven access to my things when it really mattered. Also I think there should be some sort of prorated refund. Because of me not being aware of the limited access slowed down me getting out of the unit before the start of the next billing cycle. Lesson learned to read the small print. I did see a sign that said ask for after hours access but that was not granted.
Sherrita D | Overall ExperienceReally nice experience, helpful staff!
Kenneth P | First ImpressionsOverall the employer and employee are very polite and patient. The only thing that I suggest is that just because we as customers have access to the facility with a key card still need to be checked for ID to know that the person that is going into the storage unit is the person name matches the information on the contract. Why it's a concern because all of my things was stolen out of my unit from a friend of the family that was living with me and I discovered all my things was stolen of my unit after I came to the facility after paying for a truck that I didn't need after hiring a locksmith to cut the lock off to discover my unit was empty which I lost all the way around money and all of my valuable possessions and renting a uhaul just if the person that I asked to open the door after the lock was broken then I wouldn't had to pay for a truck at all but they insisted I had to have a truck to remove my things which I agreed because I didn't discovered I had no keypad until that day. Sorry I went long winded. Just be mindful to check the ID'S WHEN A RENTER IS MOVING OUT OF A UNIT TO MAKE SURE THAT IT MATCHES WHAT IS ON THE CONTRACT BECAUSE IF THAT HAD BEEN DONE IN THE BEGINNING IT'S NO WAY THAT ALL OF MY VALUABLE HEIRLOOMS WOULD HAVE BEEN STOLEN OUT OF MY UNIT AT ALL THIS IS MY BIGGEST CONCERN OVERALL I HOPE AND PRAY THAT YOU PUT THIS YOUR NUMBER #1 RULE HIGHLY MAJOR SUGGESTION INTO CONSIDERATION!!!. THANK YOU FOR BEING CONSIDERATE AND OPEN FOR SUGGESTIONS. SPECIAL THANK YOU TO THE MANAGER AGAIN AND ALL THE EMPLOYEES AND EMPLOYERS FOR BEING PATIENCE AND UNDERSTANDING AND HELPFUL. MAY God BLESS YOU ALL I LOVE YOU ALL. Monna Harris🙏 💘
monna h | Overall ExperienceI would have given this U haul an excellent rating but they could use some improvements, here they are; 1. Main elevator needs to be upgraded because it is very unreliable. I've seen it broken countless times over the years.
Michael G | Overall ExperienceThere needs to be more associates.
Vaughn R | Overall ExperienceI hated where my unit was. All the way around several corners and up a flight of stairs. I got lost everytime. The map did not help! Also the door handle was rusty and door misaligned so I ended up slicing my finger open one day trying to close the door.
Melissa H | Overall ExperienceThanks everybody helpful
angela j | First ImpressionsExcellent customer service!!!
LaTangya M | First ImpressionsIt was rodent poop over everything. Horrible conditions for my things had to throw it all out.
Dmyris C | Overall ExperiencePeters street is the worst u haul storage facility I have ever been to you guys have the nerve to block the parking spaces with crates knowing that we're trying to come in and get access to our storage units there should be no reason why there's no place to park inside of the garage the workers there are also very inconsiderate and uncaring I actually removed all my things and found another storage unit because of how horrible you guys treatment was toward myself and other it customers who I seen arrive on January 1st
BERNARD R | Overall ExperienceSmall unit too expensive thank you And they change the price on it
ROY B | Overall ExperienceToo many different staff. Wesley Fountain would not address issues in the warehouse basement with water and moving crates. Otherwise it was ok, they’re not interested in accommodating customers, more interested in what they have to do and lunch hour.
Pamela M | Overall ExperienceI called the local facility and was misinformed on the available space. I was told that there were no vacancies. I look online and found a space and immediately booked it. I called back not knowing by this time I was speaking to the call center at this point, to inform them I was 20 minutes away and was informed that I would be able to move in immediately. I drove directly to the facility only to discover it was closed and again I was misinformed. We had additionally rented a truck to move the items that was not at expiration point however still full of our items. We left the truck on the property so we would not continue being charged and called the next day to explain the situation. We then were not offered any sympathy however rudely informed we must vacate the truck so it could be used for another renter and any thing else would have to be taken up with cooperate cause they were not the ones who told us we could move in. The customer service from local and call center was/is horrible and this storage time is desired to move faster just to avoid any other situations.
Clyde “ | Online Move InThe customer service experienced at the Peters Street location in Atlanta, Georgia was not polite. The associates were rude and inconsiderate. They had no empathy and expected me to know things that the website stated otherwise. Poor experience.
Douglas H | Online Move InStaffer named Sol has been a lifesaver in my storage needs situation.
Charles A | Overall ExperienceI need my deposit back more in a timely manner
Terrance M | First ImpressionsIt's low average for me. As to not only l was paying for damage insurance to the storage for my items to sit in there. But some how not thinking mice was there too after l started going through my things to put on the cart. I notices dropping an foam from my cooler rip up in different places books , pillows , rip opening from my sofa. Foam piece all over the storage l have pictures an video to prove it. In a short period of time it was only in there for a month an the mice are disrespectful to people things. l see as if they was throwing a party because the janitor was gone home an what's the point of having mice trap at the corner of the enter the lid is upside down on top of the bottom half of the container. How u post to catch them from the box that way.
terrance c | Overall ExperienceThe key card doesnt always work and so do the pin numbers. It was hassle getting it open to access to my storage and the design is too weird there should be a ramp for carts not stairs.
CANDIS C | First ImpressionsTHANK you
LARRY F | First ImpressionsThe staff is pretty awesome!!
Xavier W | Overall ExperienceEverything was great keep up the good work
Lakeisha S | Online Move InMy car is in the what’re house in the bottom of the facility, when it rains it floods the area where my car is parked. Looking for better storage area.
Pamela M | First ImpressionsGood overall experience with staff. I was disappointed that the size of storage space I reserved was not available when I arrived. I had to accept smaller size.
Zenobia L | First ImpressionsThe young woman at the facility at Peters Street was phenomenal.
April J | First ImpressionsThe place is very big and you need to place maps more frequently. I had to call for assistance because I got lost. Do better with that. Otherwise it was a good experience.
Joanne S | Online Move InI had items there for 11 years..never had any issues!
ELECTRA R | Overall ExperienceSome of my item have mold from a water leak. My storage unit had roaches everywhere.
SHALAME J | Overall ExperienceUpon retrieving my items from my storage unit I notice all of my belongings had Rat/Mouse feces all over them. I did not keep food in the unit at all. All of my property was destroyed and had to be thrown out. Clothes, shoes, dressers, bed, TV stands, TV, college frames/posters all destroyed by rodents. The staff was fine and helpful, but the quality of the unit is horrible. Thousands of dollars in the trash just by choosing this lock up.
Yazeed A | Overall ExperienceThe staff was very helpful but not to friendly
rodricus s | First ImpressionsThe staff was professional great customer service, very supportive, friendly, helpful, and went the extra mile for me.
tamara b | First ImpressionsWe had a flood in the storage that had damage to 2 of my 4 units. It has been over 2 months since I placed my claim and no one has responded to my emails as of today.
erica w | Overall ExperienceGreat service and thank you for the emergency care for college student when Covid 19 first hit.
Kaiya B | Overall ExperienceYall should be more clear about the 1st month free storage promotion. It's very misleading
NAKISIA S | First ImpressionsSofas and a lot of my items were molded and mildew
Shannette W | Overall ExperienceN/A
CONSTANCE M | First ImpressionsThank you.
LARRY F | Overall ExperienceTheir sprinkler system malfunctioned and damaged the majority of my things. Waiting for some kind of compensation for tools , electronics and clothing !!!
Bernard P | Overall ExperienceHorrible experience
JACQUELINE Q | Overall ExperienceThe GM Ibrahim is a disgusting reflection of UHaul management. He is not only confrontational, but also lacks very basic customer service skills. He thoroughly enjoys making customers upset and inconveniencing them wherever possible. His venom has even begun to seep into some of the lower employees. Instead of being kind and accommodating, they follow his lead with nasty attitudes and argumentative natures. The facility is disgusting. If I had known I would have daily visits from rats and roaches I would’ve never chosen to store my items here. My experience with this Uhaul was one-star at best. They need a complete re-training, investigation, and new pest control procedures.
Brianamarie T | Overall ExperienceVery pleased. Staff helpful.
Veronica L | Overall ExperienceThis place is absolutely absurd. First I scheduled a mobile pick up for Tuesday, July 27 and when I got there they were no mobile pick ups available so I had to wait for the place to open and wait to get my truck. Then I decided to get a storage unit in which the map the young lady gave me was not helpful I could barely find the storage unit I had to go through a maze. I’ve been had to walk up stairs to get to the unit. Now I read online that it was 24 x 7 but today when I got there to take some things at almost 7 o’clock the employee said they close at 7 o’clock. Why can I not have access to my unit at anytime. I would like to remove my items because i need to be able to access my things.
Melissa H | First ImpressionsThe young lady who got me checked in at the front was more than a blessing during this high stress time in my life. She allowed for my work to be filed correctly and didn't move forward until she was sure I was in the right place. I really wish I remember her name but she was such a blessing with diligently and comprehensively telling me information.
Jermanie L | First ImpressionsThis is the worst storage place ever! The staff was completed rude and charged me for an additional month when I moved my things on time! They were a complete waste. I had to report and call corporate on them! Horrible service
Quanesha J | Overall ExperienceGreat company
Timothy C | First ImpressionsThe customer service was excellent and the facility was always clean.
tomeki h | Overall ExperienceEvery time I came to enter my storage unit I would check in and then be denied access to my unit. After every visit I had to have a customer service representative assist in the access to my unit. I was given a card after a third attempt that still denied me access. Fix your system and the storage unit will be great for someone like me that needs to access their storage frequently.
Monkeshia G | Overall ExperienceNot enough parking spaces inside the parking deck. And should have been informed that the upper areas on the higher numbered floors have stairs only, no ramps
Karen M | Online Move InDue to poor customer service
Sherida H | Overall ExperienceThanks to Ms Maria Gonzalez for her patience in explaining the move in and rental process.
Sheila O | First ImpressionsTHIS PLACE AND STAFF ARE HORRIBLE I WILL NEVER COME BACK. This staff is incompetent, lackadaisical, and cares more about chatting with each other than customers. Also Alyssa and Felicia were unaware of what storage units were actually available so I had to go back between them and the storage people. Horrible service I know why this place has a 2.0 on Google. They were also all very slow movers. I don’t even mean moving stuff I mean moving in general. They leisurely strolled from place to place as if no one has other places to be and other things to do.
UCHECHI O | First ImpressionsHave no complaints 😁
Irene G | First ImpressionsRented for 4pm, office close at 1pm. Representive didn't say this. Was unable to be back at 1pm the following day, so it would have to be 2 days rental. Poor information
Keith T | First ImpressionsI Arrive 19 Mins Before closing And I Was Able To Unload My Items and Put Them In Storage. This facility was actually VERY helpful. The Uhaul Customer Service Rep Did Not Set Up My Storage As Promised And The Manger At This Facility Did It For Me. It Ran Them Over Closing Time And I Was Still Helped With A Smile.
SHAKITA E | First ImpressionsWorse experience would never come back
Jasmine G | Online Move InThe storage unit is unclean and unsafe. The storage unit I was given is not satisfactory, I would like to cancel my rental of the storage unit and receive a refund
Symone R | First ImpressionsIt needs to stay open longer or be 24 hour access
BERNARD R | First ImpressionsI had storage unit for 4 years. Always paid. I got sick with covid-19 this year fell behind and my stuff was auctioned off last month. This has been devastating experience.
Christine P | Overall ExperienceThe day I moved out my key broke in my lock all of my things had been moved out and the manager said they would take care of it since they were backed up in the office. Now they’re trying to stick me with a bill im hearing out in 2021 when I moved out august 2020.
Martina S | Overall ExperienceIt was difficult to find our unit and the map online was backwards compared to the one at the facility. Not a ton of employees available to help, but the ones who were there were helpful.
Chelsea W | Online Move InI switched to a bigger unit and received a receipt of new unit. Two months after getting the unit I het a call about the old unit and learn the new unit was auctioned off and Uhaul has me down for the old unit and not the new. My things were auctioned off and I am being harrassed for the balance on a unit that I moved from. The computer system there is not properly being updated, customers are losing precious and valuable items without even a phone call or a letter. I would not recommend.
Tracey S | Overall ExperienceBecause the pandemic I tried but was unable to continue making payments and fortunately I lost all of my storage merchandise. I thank you for the opportunity to use your storage for the past eight years. Thank you Raymond
RAYMOND A | Overall ExperienceGreat help when extra space is needed
Lesia G | Overall ExperienceConvienient location. Limited parking Signs and maps on the walls to show exactly where units are located would be extremely helpful. My lock was not stored inside my pre-purchased unit as stated it would be. Email made no mention of access card. Immediate entry points/check-inlocations were not clearly identified.
Tamara R | Online Move InEverything was good and there wasn’t any problems with the service
KEITH L | First ImpressionsWhen I went to clear out my storage there were rat droppings all over my storage items I took pictures as well I let management know about it but they didn't want to see the pictures nor the day in choir
ANTHONY S | Overall ExperienceGood customer service , affordable and clean
rudyard b | Overall ExperienceThe new employee from "Cali", I don't remember her name was amazing she was very helpful and a delight to be around. #Almostthoughtwecouldbefriends lol!! Much better improvement because before their attitudes were well taken in and extremely unnecessary...
Monkeshia G | First ImpressionsPeople are nice, but I still had to check in in person and the unit was locked and I waited for 30 minutes for them to unlock it and no one ever came. I came back 2 hours later and it was still locked. It took another 30 minutes for them to finally unlock it.
MARSHALL H | Online Move InThe staff is not attentive nor can you get anyone to answer the phone. I scheduled a van on Wednesday to move my stuff out. I had an email confirmation for pick up on Saturday the 1st of may. I get there at my scheduled pick up time only to be told that a van isn’t available. The worker stated they left a voice mail but my voicemail is not set up for anyone to leave one so she was lying on top of that. Thank you Abraham who has been the ONLY helpful worker there during my whole STORAGE time. I will not recommend this facility to ANYONE. I couldn’t wait to be done with this location. Employees need retraining on customer service and professionalism.
Adina S | Overall ExperienceIt was a piece of cake August 28 but after renting for 7 months u would think after renting from Boston to Charlotte then to Atlanta the general manager wouldn't have a nasty disposition. Coming there 3 days in a row 25 miles they at least him with the nasty disposition manger Isbrim or what ever his name is would have reached out and said they rented my storage unit and moved the 1 piece of furniture I couldn't quite moved but came back the 28 last day to move it was rented out smh POOR CUSTOMER SERVICES DAY AFTER DAY. Thanks to the young lady making me finally stress free after the headaches. He needs to be RETRAINED
sammy j | Overall ExperienceI was wondering why I never get my deposit back and I do everything I need to do for the truck before I return it back. I was even early bringing the truck back still no deposit. Why?
EUREKA H | Overall ExperienceYou know what they say about first impressions? Well If I went by that I would NOT be going back, BUT I know it can be better. The details of my 1st visit are very long so I'll just hit the highlights. 1.: The e-mail I received said that I could AVOID the desk & go right to my storage using my "Access Code", WRONG. 2.: I find my storage room & there is a lock on it. 3.: The door to my storage room is opened and low & behold someones stuff is in there, so the room is NOT even ready for me to use, I have to wait for it to be cleared out. 4.: The e-mail I received said that a lock would be in my storage room, well of course there was no lock in the room. 5.: The "check-in" & "check-out" process was NOT explained to me when I was given my key card. The very nice young lady that cleared out the storage room explained all that to me, if she hadn't I wouldn't have known that I had to check-out before I left the building or I wouldn't be able to get in on my next visit. That young lady was the reason I didn't take my business elsewhere, she was very nice & sweet & kept apologizing for all this "stuff" that wasn't even her fault.
Robert L | Online Move InIt just happens to be a busy location. Therefore longer lines and longer wait times. Other then that staff is helpful and very kind. The Manager there, I forget her name is super nice and helpful.
Nita J | Overall ExperienceCharged a $112.90 to rent a 10x10x6 only to learn this unit was too small. I then asked to move to a larger unit (on size up), but it appears as though I've been charged for both. It appears as thought I've been charged full price for the unit which I only occupied for 4-days.
Damaris M | Online Move InTheir wasn't ever much dialog just cut and dry
ANDREW D | Overall ExperienceThe experience was great. The workers are wonderful.
Jasmine M | Online Move InThe staff at this location is HORRIBLE. Maria in specific needs to be retrained on customer service because she lacks professionalism in the workplace. They legitimately are on their personal phone as they are assisting customers, which shows how much they care for my business. If it wasn’t for my pod being sent to this location I would have my storage somewhere else. I got there 30 minutes prior to opening and wasn’t able to fully access my unit until quarter till 10 (this location opens at 9) because though I had made an appointment to come the following morning to empty my pod and move my things into storage I still had to wait an additional 10 minutes to get the previous lock taken off. The store opens on the weekend with ONE person and a line backed up with over 10 people waiting. There’s employees that spend more time flirting with you then relaying information. I came back the following Day ready to move my things out of the pod into my permanent storage ñ only to find out that the storage unit required a specific lock, one that I did not possess. Thankfully for Abraham and Tony I was able to move my things in to the storage after having numerous incidents that were affecting my entry all which were on the fault of the staff members, miscommunication, and lack of professionalism. Again thank you to TONY and ABRAHAM they were the ONLY TWO there that were genuinely concerned and wanted to assure that I had everything in order.
Adina S | First ImpressionsMy unit was destroyed by mice. My belongings were chewed up and covered with mice droppings and urine, and when I talk to the office and put in the complaint I was told I’d be contacted and never heard back from anyone at the company.
BASHEEM D | Overall ExperienceGot assaulted by an employee that goes by ‘Q’ Harassed to the point of fearing for my life, called the police and had to reload my truck and get my money back for the storage unit and leave. The employee grabbed my personal belongings and started taking them off my dolly that I had chosen to use and then took the dolly because he wanted to use the one I had. He got inside my truck, bucking up on me telling me he was going to beat me up 4 against 1 because i was alone and he was with 3 other girls. NEVER WOULD RECOMMEND THAT LOCATION TO A SINGLE SOUL. That manager and employee should be fired.
Stephanie H | Overall ExperienceI appreciate the easy check out process, thank you
Larelle J | Overall ExperienceEvery staff member at this location was very helpful I do mean every. Thank you all so much. The customer service agents were great as well. Thank you all
Latosha M | Overall ExperienceFund this place bc it was an inside venue. My vacuum sealed packages had mold, lost half of my belongings to rat pee and poop and my lock looked tampered with and just overall frustrated.
Yasmine T | Overall ExperienceVERY HELPFUL
WILLIAM G | Overall ExperiencePlease ensure that the main access elevator is always working. I experienced one visit where it was not working, and had a terrible time moving my items. This was back at the beginning of December.
Waymon W | Overall ExperienceMany, many equipment issues with the Elevator system throughout the facility. Access cards don't work, the elevators don't work, the gates don't work. People were nice, but had to bug them to help with equipment issues not their fault. Not worth the hassle. FYI, both incoming and outgoing movers hired, all had past experiences of equal frustration regarding the facility.
Karen K | Overall ExperienceThe facility closes too early for my needs.
Kimberly P | Overall ExperienceNone
Aquanis j | Overall ExperienceYour system seems to be top notch but there are a few glaring problems. I had a lot of questions and it seemed like i was alway on hold in Phoenix for a long time. I tried to get a hitch installed and the hitch did not arrive in time even though I had ordered it 2 weeks in advance. The local usual dealer did not seem aware or concerned that i was renting a trailer the next day. It sometime seemed like the local people on the ground didn’t really know what was going on. The system seem to be run from a central location and none of the downstream people were aware of the big picture.
Joseph B | Overall ExperienceThe front counter staff was amazing. I appreciate the patience of Mr. Marquis for being patient with me while choosing my unit and Ms So was awesome, quick and efficient in completing the process. I’m glad I chose this facility.
MICHAEL C | First ImpressionsThe Building is very old and full of rodents . I had to trash about one half of my belongings. Shared mice drippings and then roaches with Mr. Oday and 2 staff members named Tiffany. Everyone was kind and helpful giving me mice killer and roach spray.
DAPHNE V | Overall ExperienceFreight elevator wasn't working correct desk said you needed a card which I didnt have so when I went down someone had to stay up stairs to bring elevator back up to floor. Reported hall had water bugs in hall
Pauline C | Overall ExperienceHard working professional staff.
Trebor W | Overall ExperienceRodents invaded in my storage unit destroying all of my new furniture as well as my deceased daughter belongings. I am highly upset!!
Jalecia E | Overall ExperienceExcellent! Thanks for for services!
Keith T | Overall ExperienceWhen closing our unit, the staff had locked us out saying our payment was overdue, when in fact our balance was zero as we were on autopay. When we notified office staff, they were apologetic and asked a team member to unlock the unit. No one had the lock for the key that Uhaul placed on our unit, and we sat for two hours outside of our locked storage unit waiting to empty it’s contents, until someone finally found the right key. No one accepted responsibility and everyone blamed one another. No sense of urgency to fix the problem that was caused by Uhaul was in place by the employees, and we had to keep coming down every 20 minutes to ask for an update. Only one staff member at the front desk was friendly and actively trying to solve our problem, and apologetic on behalf of the company.
Raw A | Overall ExperienceI had an experience with people living within the facility.
KAREEMAH B | Overall ExperienceThe locker was disgusting and rats got into my locker. There was fecal matter on a lot of my stuff and there were holes dug into things and bite marks.
Josh C | Overall ExperienceI moved into a unit for no more than a month, a week or two to be exact. I told the person on staff at the moment that I was vacating the unit and called back to reconfirm and that everything was taken care of, that was August 2019. Here we are in 2020 they are send emails, letters and phone calls about a storage until that I left a year ago. Even calling to the property directly and speaking with whoever the acting anything is for the day is, I get no luck. In the past in other cities I have used U-Haul but after dealing with this and not being able to get this matter taken care of, I will no longer patronage a business who communication skills is anything less than professional and accessible.
Derek W | Overall ExperienceI just want to say that covid-19 have changed a lot of things in the way people do business. But customer service come first regardless
Kathy D | Overall ExperienceManager has poor attitude and facility has rat problem. Feces were all over my belongings.
Damani A | Overall ExperienceRat Feces destroyed majority of my property
BRIDGETTE D | Overall ExperienceExcellent service!!!
Keith T | First ImpressionsNeed more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truck
Sean N | First ImpressionsThough staff eventually answered questions and resolved issues, my overall experience with the customer service here was poor. I was there Friday, Saturday and Sunday - two out of three days my experience was severely lacking or an inconvenience to my move out from my apartment. On Friday the manager was rude and impatient in communication with me. First, he seemed frustrated because he couldn’t hear me through my mask, then he got an attitude while gesturing for me to hand him my card, despite the card machine being within my reach. There was simply a better way for a employee to talk to a customer, let alone Black man talk to a Black woman, or human being to a human being. On Saturday morning, there were so many people in line that we were there for an hour which delayed our move. Saturday evening when I arrived to move my stuff in, we had a delay with the elevator and finding our unit because some of the lights were out. We also stumbled upon a leak in the ceiling. When we found it, my units door was broken and there was stuff still inside. The staff member transferred me to another unit which still had a lock on it. She then showed us some other units with issues such as they had roach motels in them or weren’t climate controlled. She did inform us ahead of time of the latter. All out of her control but clearly the system needs to be updated with accurate info. We had been up and down the elevators 5 times already with heavy furniture and she informed us that the building was about to shut down and lock us in so we gave up and tried to get a refund. The machine wouldn’t not issue the refund despite her attempts. She was nice enough to extend the truck rental. Sunday, the manager did end up canceling our contract and refunding the money which I appreciate but I was already soured on my experiencia. He was slightly more polite on Sunday but again, first impressions are lasting. Won’t be doing business here in the future and still waiting for the money to hit my account.
Nia B | Overall ExperienceDouble late fee within 1 months time is ridiculous! No pro- ration as well. This Can be perceived as price gouging by some of your loyal customers!
Mark R | Overall ExperienceI Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could’ve tipped her for Great! Customer service.
WILLIAM P | First ImpressionsCustomer service is horrible. Needs better management, and better customer service. Your going to continue losing money with this type of service. I canceled my storage and got a refund before i even moved in. I rented a uhaul truck and returned it in less than 2 hrs. My last time renting from this location.
Brittany B | Overall ExperienceAwesome customer service
Donald D | First ImpressionsThe man who assisted me was rude and condescending. I’m in an extreme circumstance where I can not be in the states and he was less than compassionate.
Aleyah P | First ImpressionsThe system was down and I had to wait 2 1/2 hours in line
Owen L | First ImpressionsVery helpful staff. Great facility
william h | Overall ExperienceI was calling by the uhaul staff on two occasions telling me my storage unit was open and my lock was missing and it appears to have been broken into and I want my stuff replaced or money for stolen items because I was advised that I had rental insurance and upon my move out it was never applied to my account and that's your staff problem. I'm a loyal patrion with uhaul over 40 years of rental history with you. Please contact the store and they can verify everything I have told you. It was impossible for me to get to my storage before now with the cornivirus-19 . Please call me ASAP 252-590-1904
CAROL J | Overall ExperienceOnline says access is till 10 pm, employees said access closes at 6:30
Sydney J | Online Move InAlways different staff, staff unable to open my area,I've been a non customer, yet I continue to be billed and called for payment. I was given a schedule for entering and returning for vehicle, schedule changed 3x and at that point we left. Terrible to think that your area Management is on the property and this location is still run in such an unorganized way.
James R | Overall ExperienceFour stars Becuase of the staff. Not sure name of the lady who works there most often, but she's great. Very helpful, friendly, and pleasant. The basement is dark, dank and scary! lol But she made everytihng all right.
Ameenah K | Overall ExperienceBoth of my storage spaces were riddled with rat droppings. Even after I spoke to them about it, there was no changes and up until the time that I cleaned it, it remained with rat drippings. Worst of all, when I cleaned it out, there was a dead rat in my storage that had decomposed and maggets were everywhere. In fact, I had to throw out some of my clothing as a result of it.
WILLARD S | Overall ExperienceThey lied in the email saying I have 24 hour access to my stuff which was inconvenient, and the wait times were long, but it was okay. Got the job done.
Ulunma E | Overall ExperienceI wish it was explained on the website that my unit was going to be above a level but not on the second floor which made it difficult to move some items and I would have changed my unit given the option. The place was somewhat dirty and the bathroom was disgusting and reeked of cigarettes while the outside of the building smelled strongly of weed. the inside of the locker had mold or something on the floor of it and there were glue and poison traps for rodents which does not make me feel good about keeping valuables there.
Josh C | First ImpressionsMy access code still doesn’t work. I had to find a staff person and she could not get it to work either. She just used her card to let me in
Anita N | First ImpressionsBeing that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.
Joshua B | First ImpressionsLong line and no breaks for them and the staff was still very friendly.
Erica R | First ImpressionsI was very disappointed in how many people helped. It was a very stressful time having to move out and this made it even more stressful. I know many people that did not get in on time from having to hours just to get served. Many people could not have anticipated to wait hours just to get their storage registration done. Also the lines could have been more organized depending upon what people needed to get done considering all the rush for college students. Ex - line for only purchases , line for car rentals and line for storage units.
Kaitlyn T | First ImpressionsSelf entitled Mgr and customer service representative. I asked for a floor-level access storage, paid for it and when I was walked to my unit, I realize it’s the wrong one. No issue I say to myself since we all make mistakes but when I returned to counter there was no apology from CSR or Mgr. I was put in a unit that had a pillar in it and that took away at least 1 sq foot of space in a 5x5 when there was one totally empty in front It. I very calmly and matter-of-factly explained the dilemma and requested the change for 2nd time in a row. The manger most of clearly knew that unit because he made no fuss but didn’t apologize either. The attitude was surprisingly arrogant and self entitled. As a home owner of a loft next door I was excited about supporting a neighbor business but I can’t and won’t recommend our local uhaul and will make that know in our HOA and Nextdoor platform. A simple sorry and thank you goes a long way. Uhaul falls short.
Damani A | First ImpressionsThe staff were amazing. I went in to clear out my unit at 730am. Everyone was in good spirits and made uplifting conversation.
CASSANDRA P | Overall ExperienceVery nice facility.
Robert B | Overall ExperienceAccess was easy, staff was helpful, van was easy to use.
Christopher T | Overall ExperienceRaschel was very helpful! With so many people waiting for service she took the time with me to explain everything and show me where the storage unit was in how to operate
Antoinette B | First ImpressionsEverything was fine until move out day. Many of my books had been eaten thru by mice/rats. I then realized there were droppings all over. The floor, the crates holding my books. It was gross.
ZERANDRIAN M | Overall ExperienceMy experience with U-Haul on Peter Street was good and I have been and will recommend to others
Willie L | Overall Experiencevery nice staff
JEANETTE M | Overall ExperienceI just want to give Tiffany Grant a big thank you for her great help. Good hire!
clarence s | Overall ExperienceThe staff was very helpful and they tried to dovas muchvas they could to help me. The transitions went smoothly and in order.
virginia w | First ImpressionsExcellent service, as usual!!
Joseph D | First ImpressionsMy furniture has been in storage for seven years. I enjoyed the facility. Thanks for keeping my things secure.
LATITA W | Overall ExperienceNa
RAVEN F | First ImpressionsHighly recommend this location!!
Rana O | Overall ExperienceDuring my "Move" out of storage # 382, I noticed a few small, brown bugs slowly crawling on my sister mattress. It is unsanitary and inconvenient. I stored my sister and I belongings for safety....
Demetric k | Overall ExperienceThe staff was friendly polite very helpful & Professional.
walter w | Overall ExperienceHorrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing
Brenda A | First ImpressionsCould use 24 Hour access. Staff was friendly and helpful closing out unit.
Harvey D | Overall ExperienceFacility is spacious and organized
Tonaya M | First ImpressionsEazy to work with
John M | Overall ExperienceYou really do not get what you pay for. I have had so many issues regarding this facility. My cards NEVER worked so my access was limited . More training is a MUST. It was frustrating then convinent
Ananda P | Overall ExperienceI was pleased with service that were giving too me , when use U Haul for storage
EUGENE M | Overall ExperienceGreat Staff
Kei H | Overall ExperienceEveryone at U-Haul Moving and Storage at Peters St were very friendly and helpful! I was in there a few times this past month and they were ready to assist me in getting what I needed every time!
Kim S | Overall ExperienceTha evening manager gave me a hard time with refund. She stated she revetsed the charges but in realty she did not
Stacey L | Overall ExperienceU-haul facility was excellent an I will be back and I will recommend you guys to everyone,
Jaacquell G | Overall ExperienceI was in unit 4333, it was a great experience, the only problem I had was that the light at my unit. I actually had to walk pass my unit to get the light to come on. Second time using this location❤❤❤
Tyrone B | Overall ExperienceThe only reason why I said average was because of the long line and wait. The poor GM was working the line and doing 20 things at once. Please hire her some help pronto.
CARLOS M | Overall ExperienceYou need to hire more people and train them in excellent customer service. I hope I never have to use you again.
EDWARD B | Overall Experience.
gabriel j | First ImpressionsOverall a good experience
Trekina S | Overall ExperienceThe staff never cared about any of my concerns. I would go there and always ask for a manager and no one was ever around. The staff was unprofessional and rude all the time. This is poorly ran.
BARNAD S | Overall Experience“Sample” 10x10 unit in lobby, NOT the same size as actual units. Probably 2’ shorter in height. The csr’s=No sense of urgency. You could tell they get paid by the hour....not for hustling.
Samuel M | Overall ExperienceThe lines are always long and there are on average 1 person at the counter. There weren't any carts available for moving nor were there any Van's available even though I scheduled a pick up in advance
kathrine b | Overall ExperienceGreat customer service.
jordan s | First ImpressionsI love uhaul that's all. A long long time customer. 👍
ronnie c | Overall ExperienceNeed to hire more associates who aren’t rude & understand the importance of the customers time. I don’t want to come in & listen to personal conversations at the counter.
Camille T | Overall ExperienceThe customer service was excellent — the staf was extremely friendly and helpful. There was a technological issue with my parking access which hasn’t yet been resolved, but the staff was very helpful.
Jenny M | First ImpressionsHorrible
Tanai D | Overall ExperienceIf you can maintain a manager with great personality and Customer Service (CS) focused it can be even better. Those that are working seem to be very overwhelmed and CS suffers. Lack of support hinders
LISA M | Overall ExperienceI made reservations for a 10 x 15 storage on May 30th upon my arrival on the 1st of June I had to stand in a long line 45 minutes only to find that someone canceled my reservation for a 10 x 15
marie w | Overall ExperienceGreat Service
Johnny P | Overall ExperienceThis was by far the worst experience I have ever had. Tiffany the Assistant manager was extremely unprofessional. I will never do business with all again.
Sherae J | Overall ExperienceThe employees were all nice except main manager who was very rude and impatient. This is the first u haul place I've ever experienced where professionalism must be taught in general. Unorganized
Samantha D | First ImpressionsGave me the running around, unprofessional and no good customer service skills I wasn’t satisfy and they through us out with no warning.I most definitely wouldn’t recommend no one to come here.
Chandrika M | First ImpressionsI was on a schedule, hired movers by the hour and the staff took their sweet time sending me to multiple units that were already taken. On their phones joking and playing but not really caring.
Yasmine T | First ImpressionsGreat customer service
TAMATHA W | Overall Experience1 elevator not operational; customer had other elevator tied up on the 4th fl & no one seemed to know what to do; 40- minute wait for the elevator & very rude staff. Very dysfunctional location
Spellman B | Overall ExperienceSome of the staff here was really rude to myself and other customers. There was a general manager that ended up assisting my fiancee and I and he was very helpful. The overall experience was average
shekeyla H | First Impressionsvery good experience
Karen S | Overall ExperienceThe manager with the administrative staff very friendly and sweet. They solve any situation is very professional. And excellent customer service by phone. I thank God for them. Thank you very much for
Andres L | Overall ExperienceA national treasure my belongings were safe and I was totally in control around the clock.
Daniel D | Overall ExperienceMost of the customer service staff was rude and unprofessional. Horrible representation of U-Haul and it’s mission.
Randolph B | First ImpressionsVery good maintain facility
Wendy L | Overall ExperienceUhaul literally has the WORST customer service. I called 2 days in a row, was transferred in circles, and was even on hold over an hour when I attempted to call this location to schedule a delivery.
Suzanne W | Overall ExperienceHaving been into the office many times in the last several months - I have never been greeted, or acknowledged for even standing there. Customer service needs training to show you value customers
Marianne M | First ImpressionsThis is one of the best U-Haul facilities in the Metro Atlanta area. My items were kept safe for almost 4 years and I have never experienced a problem.
MARLEESHIA P | Overall ExperienceThe ladies at check out are very friendly and a great help!
Michelle O | Overall ExperiencePeters St location needs new management. I encountered two managers. One man and one woman. I paid 280$ to settle out my storage when I was quoted $150 to settle out my storage two+ mos ago.
Christina B | Overall ExperienceGreat Staff
Felipe R | Overall ExperienceMy items was stolen out my storage. When I intially got there first day I was not given a pass code to access my unit I was told to bring my own lock only to have it taken off and toys stolen fro.
INGER M | Overall ExperienceStaff was complaining the entire 2 hours I was there about having to be at work while management was walking eand being unresponsive. Staff was also extremely slow and lackadaisical. I wish I had spac
Stephen S | First ImpressionsIt's comforting to be treated well and wow such a clean atmosphere they made me feel at home Mr Danie
Daniel D | First ImpressionsStaff AWESOME
Pearl L | ReservationStaff was helpful and polite.
Roddy W | Overall ExperienceTruck in checkers needs a lot of training in customer service very rude
BRIDGETTE D | Reservationcustomer Service was very helpful since I didn't have a reservation this last time , they were good in getting us in the next truck in, thanks
shirley l | Overall ExperienceWe closed out our account more than 8 months ago, but still get bills. Spoken to management numerious time but to no avail.
MICHAEL J | Overall ExperienceThere are constantly random people walking around on each floor, homeless and all. The staff isn't courteous at all, they have no people skills.
QUENTIN G | Overall ExperienceThe "customer service" at this facility is horrible. Managers and staff often have bad attitudes and raise their voices at customers
STEFIN J | Overall ExperienceThey are still charging me for a U-box that was emptied and returned on 6/21 even after a call to U-haul costumer service and to the facility directly. They issue a refund, but charged me again.
Babette M | Overall ExperienceTerrible service at the location
jade w | ReservationToo many issues with billing. Each month I was charged a late fee even though my credit card won file. I had to re-add the cats each month absolutely ridiculous if it was automatic payment.
Rashid M | Overall ExperienceThe staff was super friendly and helpful.. Everything was clean and in order. I would recommend this location to anyone
Lamar B | ReservationMS. SYRETTA WAS VERY HELPFUL AND PATIENT VERY NICE YOUNG LADY OVERALL GREAT EMPLOYEE.STORAGE WAS CONVENIENT CLEAN AND SPACIOUS.
Kemora P | Overall ExperienceThe staff was excellent
Barbara Q | Overall ExperienceThe Best place to have your family things there...
RAYMOND S | Overall ExperienceI was very pleased with the management and staff, they helped make a difficult situation more pleasant for me than I expected...Blessings to staff and management...Thanks! Deborah
Deborah D | Overall ExperienceI got there before closing hours but still couldn't unloading my stuff. The staff was rushing to leave
Cornelius P | ReservationWrong truck size my sofa was tore because of the wrong truck size . My storage that I requested is not what I received my furniture is spreaded out in 3 different storages. I’m so mad
sabrina t | ReservationSmooth..very smooth
BROOKS P | ReservationI only use uhaul storage ONLY,have for yrs. I only recommended uhaul storage keep up the good work.
vicki w | Overall ExperienceNice people there
Ieshia T | Overall Experiencebad experiences here:(1) scheduled ubox moveout on the phone, arrived to find out box isn't ready, had to wait 4-5 hours. (2) service here is very slow, (3) got charged for ubox rental after moveout
Patrick F | Overall ExperienceThe young lady at the desk was nice. However I had to go to the desk 3 times bc I could not find my unit. They need a better numbering system.
SHANNON D | ReservationThe month-long storage went well. The staff was very friendly. My only suggestion is that you guys get the service elevator working. The facility is too big for only one elevator available at once.
devon f | Overall Experiencethey charged my credit card twice. and had to go to corporate on the phone to get it removed.
Angela S | Overall ExperienceThe staff here is helpful and responsive. But I lost a few items and furnitures during the transferring, and the insurance company refused my claim. I know it might not be this facility's fault.
Weijian L | Overall ExperienceGreat place but the staff could use a lesson or two on customer service etiquete.
Diamond W | Overall ExperienceI move my stuff from Knoxville Tennessee to bring it to this location only to find out that there were no storage units available, they only had rooms available the size of a closet.
LaToya D | Reservationmy experience was great
CARRIE R | Overall Experienceplease stop charging my credi card for 37 dollars and whatever odd cents you now have not only charged me for once. but twice now. so please. fix this and reemburse me money pleas eand thank you.
Michael O | ReservationWe were satisfied with the facility and the units overall. Some of our staff received very friendly and helpful service, but some did not.
Troy F | Overall ExperienceThere was several incidents that have me unsatisfied as a customer for months.
Charlottel J | Overall ExperienceRoaches are seen all over. Waited an hour to get in my unit. I feel like homeless people sleep in the units. Computers are always messing up or unable to print causing extreme delays. Worst storage
Starlet W | Overall ExperienceAll the female workers had nasty attitudes like they didn't really want to be there and for a while upstairs that lights didn't work a couple months back!!
Phillip H | Overall ExperienceGood
Isaiah e | Overall ExperienceExcellent customer service.
MIYANI M | Overall ExperienceDiscrepancies amoungst the staff should not be explained and or dealt with in front of customers. The staffs communication skills need to be examined, what you’re frustrated about should not be shown.
Dominique W | Overall ExperienceSome of the worst if not the worst customer service if have ever received waited for 3 hours just to get sent to be wrong unit twice I will never use uhaul again.
Brandon D | ReservationI use this facility every year to store my items while I’m away from college. Great experience every time.
Lauren J | Overall ExperienceThank you so much for your courteous service. Kathy monteiro and John Aldrich
john a | Overall ExperienceBroken bathrooms rude staff treated like a normal hood uhaul facilty, prices too high for treatment by staff and maintenance
Rajae D | Overall ExperienceThanks to Tiffany
bernadette h | ReservationRepresentative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.
Felicia H | ReservationTiffany and her staff was very helpful.😊
Stacey L | ReservationThe workers there are very unprofessional! And I was going to get a storage on the 4th floor but overheard another customer complaining the elevator won’t go pass the 3rd floor.
Nedra B | ReservationStaff was slow
yvonne j | Overall ExperienceWe stored our items for two weeks as we transitioned to a new location. When we came to pick up our items they were covered in roaches. The staff was very responsive and we did get a refund.
Carole C | Overall ExperienceGreat service!
Khalia G | Overall ExperienceThe staff at this location was amazing..there was a young lady there whom was pregant and she still went above and beyond for my needs..I would rent here before anywhere else in the ciy !
Kip G | Overall ExperiencePoor costumer service
james b | Overall ExperienceI can't speak to the facility itself, as I was never there. The U-Boxes were delivered to our new apartment. But I was generally very satisfied. Both the operator and the driver did fantastic jobs.
Michael H | Overall ExperienceVery friendly and helpful
Cassandra W | Overall ExperienceThe facility was poorly run, with a lot of confusion and workers with POOR customer service who were seemingly more interested in their personal conversations than helping the line of customers.
Wil R | Overall ExperienceI would have given this facility an excellent rating but one person was rude and not knowledgeable on the phone. I called back and spoke to a manger and everything met or exceeded expectations.
SamaraBradley B | Overall ExperienceUnfortunately, the utility dolly fell out of the truck that I rented. A neighbor recovered the utility dolly, and returned it to the maintenance man. On 0/6/18/2018, I got it back! I was charged $120.
stewart t | Overall ExperienceA customer service rep that was helping me and initially had a very bad attitude.
Antonette D | Overall ExperienceThe counter was understaffed on several occasions. Staff was fine with a couple of exceptions. Security system malfunctioned which nobody was able to fix or explain
Ronald F | Overall ExperienceThe staff made sure we were handled and everything was easy and quick.
Dominique W | Overall ExperienceNeed bathrooms on floors 1 thru 4
QUINCY H | Overall Experience