Customer Reviews for U-Haul Moving & Storage at Peters St

8,422 comentarios

300 Peters St SW   Atlanta, GA 30313
(W Of Spring)

(404) 681-0502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 681-0502

300 Peters St SW
Atlanta, GA 30313
(W Of Spring)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROCHELLE A. 
Clasificación:
3.0

Talked to four people from U-Haul after the changed locations with no input from us. We did move locations and when we got there they still did not have the truck. We had to wait over 20 minutes while they processed a new downgraded truck size order, which caused us an extra day of moving.

Randi H. 
Clasificación:
2.0

El cliente no dejó un comentario.

ETHAN R. 
Clasificación:
5.0

Customer Service was awesome, equipment was on time and available. Will use again.

Alisa B. 
Clasificación:
2.0

Doing contact less check in and they sent me to wrong facility to pick up spent 30 bucks on Uber rides when I could have walked to pick up the truck .Clamied they sent email about change of pickup but they sent email while I was on the phone with them trying to find out why I could not pick up truck at location they sent me too .passed off is an understatement as I'm out 30 bucks for incompetence.

THOMAS B. 
Clasificación:
5.0

There was someone else's belongings in the vehicle. Not pleasant.

MATTHEW W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY H. 
Clasificación:
2.0

I was charged for 2 rental periods when the truck was returned within 2 hours.

Reisha W. 
Clasificación:
5.0

Absolutely no complaints...exceptional customer courtesy

MARVIN Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEOFFREY U. 
Clasificación:
5.0

Very friendly, helpful and concerned staff!

John W S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREANNE G. 
Clasificación:
3.0

PLEASE have someone look at the steering wheel of the truck I used. When driving it during high gusts of winds, it became highly DANGEROUS as it was heavily misaligned to the right. There were several times when the wind moved the steering wheel beyond my control. Also, PLEASE have someone test the truck at high speeds as there is an escaping of air type sound on the driver's side that occurs at high speeds and could also be dangerous. I notified this location of the steering wheel issue, I even tried to exchange the truck before the trip, and they told me that they already checked the truck and there was no issue since there was no "light" indicating the truck needed to be serviced. Please check this truck so the next person does not end up DEAD.

Nike K. 
Clasificación:
5.0

Everything was great keep up the good work

Lakeisha S.  |  Online Move In 
Clasificación:
1.0

It was SO unsafe. We got in the uhaul and turned around immediately. It sounded like metal on metal. The truck was not in drivable condition. It wasted our entire night.

JACK S. 
Clasificación:
1.0

One of the worst facilities I have ever been to. Will NEVER go there again.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahmon R. 
Clasificación:
4.0

My car is in the what're house in the bottom of the facility, when it rains it floods the area where my car is parked. Looking for better storage area.

Pamela M.  |  First Impressions 
Clasificación:
1.0

Unit was not acceptable. Small, dark and no headroom for entry into unit.

RAEBURN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
4.0

One of the headlights was out on the truck other then that everything else was good

D'ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAUNTE' S. 
Clasificación:
1.0

The truck was not running well! Needs an alignment! Don' didn't run well! I reserved a storage space that was not available! Very poor service!!!!!! Also hidden charges that I was not aware of before I gave my card! Terrible! Will never use them again!

BEVERLY D. 
Clasificación:
1.0

El cliente no dejó un comentario.

KBREANA JANAY C.  |  First Impressions 
Clasificación:
2.0

Customer Service - Staff in Seattle/Everett were helpful. Staff in Atlanta not so much (excluding drivers) - was constantly misquoted and there was overall a total lack of communication and extreme inconsistencies between staff members. Containers - Wish we would have had 1 more but can't completely fault U-Haul for that - extremely disappointed at the excessive amount of mouse feces and bugs we found in one of our containers, disgusting to say the least, and the other one had virtually none so that was odd to me. One container door would not close after it was dropped off and opened so we had to leave our belongings unsecured for longer than we would have liked. Furniture Pads - I received far too many and U-Haul did not make it simple for me to return them at all, despite the fact that I was going through a cross country move and was given an excessive amount of pads that I was told to make sure were returned otherwise I would be charged. Couldn't get a straight answer on the phone about how to return them. Spent a whole day of moving driving around trying to find someone to take them and notate my account so that I wouldn't be charged. Fantastic waste of my time when I should have been moving. Despite the fact that I scheduled the delivery of my containers to my new home weeks in advance and despite the fact that my containers had been at the U-Haul location longer than I had even been in the state my containers still showed up late to my home and unfortunately this caused me the loss of time and plenty of money. I was consistently told that my containers would arrive that day but could never be given a window of time, speaking to individuals in scheduling was absolutely horrendous. I was even hung up on. The first day my containers didn't arrive no one even contacted me! Once I finally reached out they said there was a “maintenance issue” - why wouldn't I be contacted? The next day I was quoted the following delivery times every time I called to check where my items were; 10am - 10pm drop off window (what?! That's ridiculous), 10:30am-12pm drop off window (didn't show) and then 2pm-4pm. Like I said time and money and that's some terrible and inconsistent customer service. Would not recommend. At all.

Kyle T. 
Clasificación:
5.0

Very nice customer service

JENNIFER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALAIKA W. 
Clasificación:
1.0

The customer service was good but, the quality of the trucks and vans are poor. The door flew open, the blinker would not cut off, and the vehicle was filthy.

ASHLEY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

Truck transmission is nearly out, I did not get the utility dolly or the pads which i paid for. Now have to call and get a refund for the correct amount

Cameron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
3.0

The staff was dismissive when I asked for help .. I participated in rideshare pick-up. I'm assuming that it's because my scheduled pick-up was 30 min prior to opening hours.. male employee watched as I knocked on the door

JOSHUA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKELL K. 
Clasificación:
3.0

Good overall experience with staff. I was disappointed that the size of storage space I reserved was not available when I arrived. I had to accept smaller size.

Zenobia L.  |  First Impressions 
Clasificación:
4.0

Thank you for the truck and the help. I'm greatful that it carried all the way to my destination. Thanks again!ðŸ'ðŸ˜Š

TAMRA C. 
Clasificación:
3.0

In previous review, I mentioned that the storage space I reserved was not available when I arrived. I had to accept smaller space. Very disappointing.

ZENOBIAB L. 
Clasificación:
5.0

The young woman at the facility at Peters Street was phenomenal.

April J.  |  First Impressions 
Clasificación:
4.0

The after hours return process need to be improved. When you return the truck your website tell you what to do in iOS to share your location and it still don't work and then when you call your customer service at that hour it's a 52 minute wait. The same thing happened to me and a friend in a week time. Both did what it took to share and it wouldn't and both got a recording saying 52 minute wait to speak with somebody.

LEDARIUS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
5.0

N/C

Richard O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON A. 
Clasificación:
2.0

I am still owed an $18 refund.

Sandra W. 
Clasificación:
5.0

The place is very big and you need to place maps more frequently. I had to call for assistance because I got lost. Do better with that. Otherwise it was a good experience.

Joanne S.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

JEVON D. 
Clasificación:
5.0

na

Michael H. 
Clasificación:
5.0

I had items there for 11 years..never had any issues!

ELECTRA R.  |  Overall Experience 
Clasificación:
4.0

There were fire ants inside the truck my wife and I got bit several times throughout the travel and we killed at least 2 dozen if not more.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERINN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherese W. 
Clasificación:
5.0

No compliants

LARRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

amira b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITA L. 
Clasificación:
4.0

NOTHING

IAMI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS B.  |  Overall Experience 
Clasificación:
1.0

They had us move/back up the trailer FOUR TIMES Bc they couldn't decide where to put it. How about I drop it off and you guys decide where you want to stock it??? I was the only customer there. Absurd.

DAVID G. 
Clasificación:
1.0

Very bad experience. The truck was not at the pic up location as stated, had to drive 17 miles to pic it up and the drop off location wasn't on Google maps, had no clear direction and drove around for an hour n half before finding it. Very unhappy

LUCRICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
1.0

Some of my item have mold from a water leak. My storage unit had roaches everywhere.

Shalame J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE P.  |  Overall Experience 
Clasificación:
1.0

I was charged for 2 extra days rental! I have contacted uhaul by email twice now and nobody bothers to respond. The location is extremely sketchy and not safe. The truck had a low tire pressure light on the dash as soon as I picked the truck up and within 15 minutes of leaving the rental place I had a flat that I had to take and get repaired and pay for. When I returned the truck the app would not accept the fuel picture/reading even though it was refueled back to the 3/4 full as it was when I rented it. I had to take it back to the gas station and completely fill the tank up before the app would accept it and then the app completely crashed! This was after hours so there wasn't anything I could do and it was the worse experience I have ever had with uhaul, I will NEVER rent from uhaul again!!!!!

SARAH M. 
Clasificación:
5.0

Keep up the good work.

BOBBY G. 
Clasificación:
1.0

Upon retrieving my items from my storage unit I notice all of my belongings had Rat/Mouse feces all over them. I did not keep food in the unit at all. All of my property was destroyed and had to be thrown out. Clothes, shoes, dressers, bed, TV stands, TV, college frames/posters all destroyed by rodents. The staff was fine and helpful, but the quality of the unit is horrible. Thousands of dollars in the trash just by choosing this lock up.

Yazeed A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCYAVIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita J.  |  First Impressions 
Clasificación:
5.0

The rental process went quite well. The employees did an outstanding job, especially the lady at the counter who booked my reservation. She did some research to find an available truck. She went above and beyond the call if duty - exceptional!

JOHN S. 
Clasificación:
3.0

the Uhaul I rent has an airconditioner problem, It was hot when I drive.

ZONGXIANG G. 
Clasificación:
3.0

Clean interior, and fuel the vehicle.

KEENAN S. 
Clasificación:
4.0

The staff was very helpful but not to friendly

rodricus s.  |  First Impressions 
Clasificación:
5.0

The staff was professional great customer service, very supportive, friendly, helpful, and went the extra mile for me.

tamara b.  |  First Impressions 
Clasificación:
1.0

They falsely charged me for gas, and still the bill was grossly incorrect.

DARION G. 
Clasificación:
5.0

Make sure you don't over charge your customers. I rented a tow dolly for one day and was charged for two days and I'm having problems getting my money placed back on my card.

CHARLOTTE G. 
Clasificación:
1.0

This location is terrible. Unprofessional, unorganized

DEBRISHA D. 
Clasificación:
1.0

The staff were rude, ignored us for a while, then gave no guidance on what to do. Just took the keys and said you can leave.

Robert D. 
Clasificación:
4.0

I was very pleased with my experience at uhaul. Each employee I encountered was pleasant. The service was quick and easy. I have used this facility before and will definitely be back. Thank you so much for being in this community.

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYVON W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN C. 
Clasificación:
5.0

Such an easy drop off at this location. The staff made it quick and made the final part of our move enjoyable.

Daniel I. 
Clasificación:
3.0

Lots of confusion going on, not very helpful, gave no paperwork to show we dropped off at location

JANET D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
2.0

Improve customer service experience. One black female at the service counter just sat on her "behind" while the other guy was working with another customer. I went her counter she just kept looking down (never look up or spoke). So the guy finished up and he started assisting me. A white male customer came in the door and didn't make it to the counter but the female service rep leap up from her chair and said, "hi sir ..how are you...can I help you..." the guy haven't got to her yet...needless to say I was furious!! but the male Rep was so good at his job I calmed myself down....I am never coming back there!!

RENALDO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
3.0

The truck was running rough other than that everything was good. Gracias

ERNESTINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
5.0

The young men working here were fast, efficient, pleasant, respectful...couldn't have been a better experience. ¡Gracias!

Rebecca F. 
Clasificación:
5.0

vehicle return was simple and went very fast.

Christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron P. 
Clasificación:
3.0

Most vehicle or tool rentals have a daily fee but apparently you charge by the hour. This was not clearly explained at any time during the rental process.

Simeon L. 
Clasificación:
3.0

Driver floor and door with muddy inside needed vacuuming that was dog hair on the car seat console had other folks trash still in it receipt to my email was too small to read

MYRON G. 
Clasificación:
3.0

El cliente no dejó un comentario.

YVONIA P. 
Clasificación:
4.0

Customer service was very good but the delays that I experienced because of poor inventory could have been avoided.

Sabina M. 
Clasificación:
4.0

The people were polite and efficient. The whole process went very well.

dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL P. 
Clasificación:
2.0

Truck was on empty when I received it. I was charged for insurance I specifically said I did not want.

JUSTIN M. 
Clasificación:
2.0

They helped get my car into the dolly but didn't tighten the straps down. Had to stop on the side on the road to stop my car from falling off. Front Bumper got damaged. Tried to call to inform them but got transferred to a bunch of robots.

BRANDON B. 
Clasificación:
1.0

The customer service was atrocious. From trying to access my ubox to having to rent a uhaul truck to unload it myself. Uhaul has proven to me that I will not be working with/spending my money with you ever again. Educate your employees on proper ways to condict business.

NIAIMANI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal P. 
Clasificación:
2.0

I was sent to 14th street to pickup a trailer. Waited an hour ultimately to get told I couldn't pick it up there and had to go to another location.

LELAND G. 
Clasificación:
1.0

Terrible experience picking up the Van. Likely will not use U-haul again in the future. I went with the truck share 24/7 option to avoid waiting in line and minimize person-to-person contact. What's the last step I'm presented with before I can gain access to the truck? That I need to go inside to get the key! I did so, stepped to the side counter as the website instructed, and the gentleman behind the counter physically pointed at me in front of other customers and snapped at me to get in line. So, I ended up inside, waiting through the entire line anyway, after having already gone through the entire process of submitting pictures etc via the web application. And on top of that, I was made by staff to feel as though I had done something wrong. Never again, U-haul.

Jordan D. 
Clasificación:
1.0

We had a flood in the storage that had damage to 2 of my 4 units. It has been over 2 months since I placed my claim and no one has responded to my emails as of today.

erica w.  |  Overall Experience 
Clasificación:
3.0

The Uhaul process in general was stressful. Not by any fault of the location. Just simply how it is setup. I put in requests for truck and equipment but I don't know until 24hrs before if I can actually have that size truck or if it will be at the location I request. For me, my location to pick up truck was 20min further away and I found out day of that they didn't have the furniture and utility dollies I reserved.

Crista S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
2.0

I had to wait 30 minutes to check-in for an 8 am appointment.

Rajvee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W.  |  Overall Experience 
Clasificación:
5.0

Great service and thank you for the emergency care for college student when Covid 19 first hit.

Kaiya B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSIE H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ava W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

OSBERT R.  |  Overall Experience 
Clasificación:
3.0

Yall should be more clear about the 1st month free storage promotion. It's very misleading

NAKISIA S.  |  First Impressions 
Clasificación:
2.0

Sofas and a lot of my items were molded and mildew

Shannette W.  |  Overall Experience 
Clasificación:
3.0

N/C

CONSTANCE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

kadijah p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

Gracias.

LARRY F.  |  Overall Experience 
Clasificación:
1.0

Their sprinkler system malfunctioned and damaged the majority of my things. Waiting for some kind of compensation for tools , electronics and clothing !!!

Bernard P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Huebert H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PHYLLISL H.  |  Overall Experience 
Clasificación:
1.0

Horrible experience

JACQUELINE Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKA W.  |  First Impressions 
Clasificación:
1.0

The GM Ibrahim is a disgusting reflection of UHaul management. He is not only confrontational, but also lacks very basic customer service skills. He thoroughly enjoys making customers upset and inconveniencing them wherever possible. His venom has even begun to seep into some of the lower employees. Instead of being kind and accommodating, they follow his lead with nasty attitudes and argumentative natures. The facility is disgusting. If I had known I would have daily visits from rats and roaches I would've never chosen to store my items here. My experience with this Uhaul was one-star at best. They need a complete re-training, investigation, and new pest control procedures.

Brianamarie T.  |  Overall Experience 
Clasificación:
5.0

Very pleased. Staff helpful.

Veronica L.  |  Overall Experience 
Clasificación:
1.0

This place is absolutely absurd. First I scheduled a mobile pick up for Tuesday, July 27 and when I got there they were no mobile pick ups available so I had to wait for the place to open and wait to get my truck. Then I decided to get a storage unit in which the map the young lady gave me was not helpful I could barely find the storage unit I had to go through a maze. I've been had to walk up stairs to get to the unit. Now I read online that it was 24 x 7 but today when I got there to take some things at almost 7 o'clock the employee said they close at 7 o'clock. Why can I not have access to my unit at anytime. I would like to remove my items because i need to be able to access my things.

Melissa H.  |  First Impressions 
Clasificación:
4.0

The young lady who got me checked in at the front was more than a blessing during this high stress time in my life. She allowed for my work to be filed correctly and didn't move forward until she was sure I was in the right place. I really wish I remember her name but she was such a blessing with diligently and comprehensively telling me information.

Jermanie L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sonya m.  |  Overall Experience 
Clasificación:
1.0

This is the worst storage place ever! The staff was completed rude and charged me for an additional month when I moved my things on time! They were a complete waste. I had to report and call corporate on them! Horrible service

Quanesha J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alberto F.  |  Overall Experience 
Clasificación:
5.0

Great company

Timothy C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

justin m.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

justin m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Agatha M.  |  Overall Experience 
Clasificación:
5.0

The customer service was excellent and the facility was always clean.

tomeki h.  |  Overall Experience 
Clasificación:
2.0

Every time I came to enter my storage unit I would check in and then be denied access to my unit. After every visit I had to have a customer service representative assist in the access to my unit. I was given a card after a third attempt that still denied me access. Fix your system and the storage unit will be great for someone like me that needs to access their storage frequently.

Monkeshia G.  |  Overall Experience 
Clasificación:
4.0

Not enough parking spaces inside the parking deck. And should have been informed that the upper areas on the higher numbered floors have stairs only, no ramps

Karen M.  |  Online Move In 
Clasificación:
1.0

Due to poor customer service

Sherida H.  |  Overall Experience 
Clasificación:
4.0

Thanks to Ms Maria Gonzalez for her patience in explaining the move in and rental process.

Sheila O.  |  First Impressions 
Clasificación:
1.0

THIS PLACE AND STAFF ARE HORRIBLE I WILL NEVER COME BACK. This staff is incompetent, lackadaisical, and cares more about chatting with each other than customers. Also Alyssa and Felicia were unaware of what storage units were actually available so I had to go back between them and the storage people. Horrible service I know why this place has a 2.0 on Google. They were also all very slow movers. I don't even mean moving stuff I mean moving in general. They leisurely strolled from place to place as if no one has other places to be and other things to do.

UCHECHI O.  |  First Impressions 
Clasificación:
5.0

Have no complaints 😁

Irene G.  |  First Impressions 
Clasificación:
3.0

Rented for 4pm, office close at 1pm. Representive didn't say this. Was unable to be back at 1pm the following day, so it would have to be 2 days rental. Poor information

Keith T.  |  First Impressions 
Clasificación:
5.0

I Arrive 19 Mins Before closing And I Was Able To Unload My Items and Put Them In Storage. This facility was actually VERY helpful. The Uhaul Customer Service Rep Did Not Set Up My Storage As Promised And The Manger At This Facility Did It For Me. It Ran Them Over Closing Time And I Was Still Helped With A Smile.

SHAKITA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieskeia E.  |  Overall Experience 
Clasificación:
1.0

Worse experience would never come back

Jasmine G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDDEEQHA C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

shantel a.  |  Overall Experience 
Clasificación:
2.0

The storage unit is unclean and unsafe. The storage unit I was given is not satisfactory, I would like to cancel my rental of the storage unit and receive a refund

Symone R.  |  First Impressions 
Clasificación:
3.0

It needs to stay open longer or be 24 hour access

BERNARD R.  |  First Impressions 
Clasificación:
1.0

I had storage unit for 4 years. Always paid. I got sick with covid-19 this year fell behind and my stuff was auctioned off last month. This has been devastating experience.

Christine P.  |  Overall Experience 
Clasificación:
1.0

The day I moved out my key broke in my lock all of my things had been moved out and the manager said they would take care of it since they were backed up in the office. Now they're trying to stick me with a bill im hearing out in 2021 when I moved out august 2020.

Martina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valeria T.  |  First Impressions 
Clasificación:
4.0

It was difficult to find our unit and the map online was backwards compared to the one at the facility. Not a ton of employees available to help, but the ones who were there were helpful.

Chelsea W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M.  |  First Impressions 
Clasificación:
1.0

I switched to a bigger unit and received a receipt of new unit. Two months after getting the unit I het a call about the old unit and learn the new unit was auctioned off and Uhaul has me down for the old unit and not the new. My things were auctioned off and I am being harrassed for the balance on a unit that I moved from. The computer system there is not properly being updated, customers are losing precious and valuable items without even a phone call or a letter. I would not recommend.

Tracey S.  |  Overall Experience 
Clasificación:
4.0

Because the pandemic I tried but was unable to continue making payments and fortunately I lost all of my storage merchandise. I thank you for the opportunity to use your storage for the past eight years. Thank you Raymond

RAYMOND A.  |  Overall Experience 
Clasificación:
5.0

Great help when extra space is needed

Lesia G.  |  Overall Experience 
Clasificación:
3.0

Convienient location. Limited parking Signs and maps on the walls to show exactly where units are located would be extremely helpful. My lock was not stored inside my pre-purchased unit as stated it would be. Email made no mention of access card. Immediate entry points/check-inlocations were not clearly identified.

Tamara R.  |  Online Move In 
Clasificación:
5.0

Everything was good and there wasn’t any problems with the service

KEITH L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita J.  |  First Impressions 
Clasificación:
3.0

When I went to clear out my storage there were rat droppings all over my storage items I took pictures as well I let management know about it but they didn't want to see the pictures nor the day in choir

ANTHONY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Miles L.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

Good customer service , affordable and clean

rudyard b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamion J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julien F.  |  First Impressions 
Clasificación:
5.0

The new employee from "Cali", I don't remember her name was amazing she was very helpful and a delight to be around. #Almostthoughtwecouldbefriends lol!! Much better improvement because before their attitudes were well taken in and extremely unnecessary...

Monkeshia G.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Sharaya F.  |  First Impressions 
Clasificación:
3.0

People are nice, but I still had to check in in person and the unit was locked and I waited for 30 minutes for them to unlock it and no one ever came. I came back 2 hours later and it was still locked. It took another 30 minutes for them to finally unlock it.

MARSHALL H.  |  Online Move In 
Clasificación:
2.0

The staff is not attentive nor can you get anyone to answer the phone. I scheduled a van on Wednesday to move my stuff out. I had an email confirmation for pick up on Saturday the 1st of may. I get there at my scheduled pick up time only to be told that a van isn't available. The worker stated they left a voice mail but my voicemail is not set up for anyone to leave one so she was lying on top of that. Thank you Abraham who has been the ONLY helpful worker there during my whole STORAGE time. I will not recommend this facility to ANYONE. I couldn't wait to be done with this location. Employees need retraining on customer service and professionalism.

Adina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS L.  |  First Impressions 
Clasificación:
4.0

It was a piece of cake August 28 but after renting for 7 months u would think after renting from Boston to Charlotte then to Atlanta the general manager wouldn't have a nasty disposition. Coming there 3 days in a row 25 miles they at least him with the nasty disposition manger Isbrim or what ever his name is would have reached out and said they rented my storage unit and moved the 1 piece of furniture I couldn't quite moved but came back the 28 last day to move it was rented out smh POOR CUSTOMER SERVICES DAY AFTER DAY. Thanks to the young lady making me finally stress free after the headaches. He needs to be RETRAINED

sammy j.  |  Overall Experience 
Clasificación:
3.0

I was wondering why I never get my deposit back and I do everything I need to do for the truck before I return it back. I was even early bringing the truck back still no deposit. Why?

EUREKA H.  |  Overall Experience 
Clasificación:
2.0

You know what they say about first impressions? Well If I went by that I would NOT be going back, BUT I know it can be better. The details of my 1st visit are very long so I'll just hit the highlights. 1.: The e-mail I received said that I could AVOID the desk & go right to my storage using my "Access Code", WRONG. 2.: I find my storage room & there is a lock on it. 3.: The door to my storage room is opened and low & behold someones stuff is in there, so the room is NOT even ready for me to use, I have to wait for it to be cleared out. 4.: The e-mail I received said that a lock would be in my storage room, well of course there was no lock in the room. 5.: The "check-in" & "check-out" process was NOT explained to me when I was given my key card. The very nice young lady that cleared out the storage room explained all that to me, if she hadn't I wouldn't have known that I had to check-out before I left the building or I wouldn't be able to get in on my next visit. That young lady was the reason I didn't take my business elsewhere, she was very nice & sweet & kept apologizing for all this "stuff" that wasn't even her fault.

Robert L.  |  Online Move In 
Clasificación:
3.0

It just happens to be a busy location. Therefore longer lines and longer wait times. Other then that staff is helpful and very kind. The Manager there, I forget her name is super nice and helpful.

Nita J.  |  Overall Experience 
Clasificación:
3.0

Charged a $112.90 to rent a 10x10x6 only to learn this unit was too small. I then asked to move to a larger unit (on size up), but it appears as though I've been charged for both. It appears as thought I've been charged full price for the unit which I only occupied for 4-days.

Damaris M.  |  Online Move In 
Clasificación:
3.0

Their wasn't ever much dialog just cut and dry

ANDREW D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Xavier W.  |  First Impressions 
Clasificación:
5.0

The experience was great. The workers are wonderful.

Jasmine M.  |  Online Move In 
Clasificación:
5.0

Great Staff

TYRONE W.  |  First Impressions 
Clasificación:
1.0

The staff at this location is HORRIBLE. Maria in specific needs to be retrained on customer service because she lacks professionalism in the workplace. They legitimately are on their personal phone as they are assisting customers, which shows how much they care for my business. If it wasn't for my pod being sent to this location I would have my storage somewhere else. I got there 30 minutes prior to opening and wasn't able to fully access my unit until quarter till 10 (this location opens at 9) because though I had made an appointment to come the following morning to empty my pod and move my things into storage I still had to wait an additional 10 minutes to get the previous lock taken off. The store opens on the weekend with ONE person and a line backed up with over 10 people waiting. There's employees that spend more time flirting with you then relaying information. I came back the following Day ready to move my things out of the pod into my permanent storage ñ only to find out that the storage unit required a specific lock, one that I did not possess. Thankfully for Abraham and Tony I was able to move my things in to the storage after having numerous incidents that were affecting my entry all which were on the fault of the staff members, miscommunication, and lack of professionalism. Again thank you to TONY and ABRAHAM they were the ONLY TWO there that were genuinely concerned and wanted to assure that I had everything in order.

Adina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintavious C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

darren s.  |  First Impressions 
Clasificación:
3.0

Need more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truck

Sean N.  |  First Impressions 
Clasificación:
5.0

I Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could've tipped her for Great! Customer service.

WILLIAM P.  |  First Impressions 
Clasificación:
3.0

The man who assisted me was rude and condescending. I'm in an extreme circumstance where I can not be in the states and he was less than compassionate.

cyana b.  |  First Impressions 
Clasificación:
5.0

Being that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.

Joshua B.  |  First Impressions 
Clasificación:
5.0

Long line and no breaks for them and the staff was still very friendly.

Erica R.  |  First Impressions 
Clasificación:
5.0

Excellent service, as usual!!

Joseph D.  |  First Impressions 
Clasificación:
5.0

Na

RAVEN F.  |  First Impressions 
Clasificación:
1.0

Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing

Brenda A.  |  First Impressions 
Clasificación:
5.0

Facility is spacious and organized

Tonaya M.  |  First Impressions 
Clasificación:
3.0

Representative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.

Felicia H. | Reservación
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