Comentarios del cliente para U-Haul Moving & Storage at Peters St

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Peters St

Grado total:

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Ethan M. en

Grado:

El cliente no dejó un comentario.

Hunter M. en

Grado:

Smoothest, fastest U-haul experience ever When more people came in behind me the staff made sure to immediately get more people in to help the growing line. I have never felt that the customer was as respected and important to U-haul as it seemed yesterday

Jeffrey S. en

Grado:

Both the office staff and coordinators in the lot were organized and efficient: they knew what information they needed to pass on, what they needed from us, and communicated well with each other. Getting in and out was a breeze.

LATITA W. en

Grado:

My furniture has been in storage for seven years. I enjoyed the facility. Thanks for keeping my things secure.

IASHA G. en

Grado:

Staff was rude and I was overcharged

Xavier M. en

Grado:

El cliente no dejó un comentario.

Erica L. en

Grado:

El cliente no dejó un comentario.

Cassie S. en

Grado:

Better and faster customer service

James R. en

Grado:

El cliente no dejó un comentario.

Andre T. en

Grado:

The Atlanta staff was very professional and extremely customer service focused The perdon in Kissimmee Florida was very professional and provided great service

Robert W. en

Grado:

El cliente no dejó un comentario.

Kelly A. en

Grado:

I appreciate the help from your Staff/ Employees at 300 Peters St., Atlanta, GA. Great job guys.?? I made it down the highway ?? to Harrisburg PA in 10 hrs. Slow & Easy wins the race every time. ??

Joe W. en

Grado:

El cliente no dejó un comentario.

Javid R. en

Grado:

The storage space is in a bad spot giving the customer stairs to climb to store their belongings

Selena C. en

Grado:

The Team was exceptional in providing a perfect Customer Service experience from 6:59 am as She open the doors to Mr. Will checking in my return. The Ladies Room was clean and smelled fantastic. Thank you for an outstanding experience. Peter Street U-Haul is phenomenal.

Sulekha S. en

Grado:

El cliente no dejó un comentario.

Brittany W. en

Grado:

El cliente no dejó un comentario.

Isaiah T. en

Grado:

El cliente no dejó un comentario.

Nancy H. en

Grado:

El cliente no dejó un comentario.

Peter F. en

Grado:

Incredibly slow and understaffed, I waited an hour to pick up a truck I had already reserved

Tia H. en

Grado:

They over charged me for fuel. I would like a refund please. THE employee was find its the check in app that's not accurate.

Bertrand J. en

Grado:

Love the early check in system. Bringing back was quick and easy as well.

Ryan N. en

Grado:

The entire process was a nightmare. I scheduled a 7:00am appointment online and didn't get helped by an employee until almost 8am. Then when I go to return the vehicle they tried to pull the wool over my eyes and sneak in a $100 re-fueling fee. Completely unacceptable. I will never return to this location ever again and will instruct my friends and family to do the same...

RAVEN F. en

Grado:

Na

Raven F. en

Grado:

El cliente no dejó un comentario.

vincent S. en

Grado:

Customer service saved this experience. Internet was out at pickup location which naturally caused a big hickup but customer service pulled us thru it and we got truck 20' . Truck was clean and good shape except for the pull out ramp was in need of repair. For your info truck number was TT-7770E. All in All was pleased understand the internet problem wasn't Uhaul fault. But like I said there customer service getting thru the situation was the haveing grace. Definitely would recommend this location.

Victor H. en

Grado:

Reliable service

Deborah W. en

Grado:

There is always an issue at this location. The systems go out all the time. The employees work good under pressure but there appearance is very unprofessional.

Charter T. en

Grado:

Service was much less than expected. I had a reservation for 9:00. I arrived at 9:15 and stood in line while two store associates checked in two customers until 9:45. Once I got to the service desk I was informed that there were no 10' trucks available at that location and that i needed to drive to a location on Candler Road in Decatur, GA. I refused to accept that offer because want I wanted to move was near by in downtown Atlanta. I was not prepared to add two hours of extra driving and maybe 75 miles of extra mileage to my day because the location was disorganized. I was offered the $50 incentive but only if I rented immediately from the Decatur, GA location. I don't see the point of making a U-Haul reservation if a vehicle will not be ready to drive when I planned. Finally around 10:30 they located a 15' truck for me to rent. It was 10:50 before new reservation paperwork was filled out. The 15' truck that I received only had less than an 1/8 tank off gas in it. I had to stop for gas immediately after leaving your store, before I could move anything. During my morning at the U-Haul store on Peter Street I saw several other customers go through similar disappointments. You won't see me here again.

Thomas C. en

Grado:

My experience was absolutely terrible. I had a 5:30 reservation. Got there at 5:30 and waited in line for an hour before I got to the counter (there was only 3 people in front of me). The attendants had no sense of urgency. Kept joking around, were eating chik fil a, didn’t seem to care about anyone’s time. By the time I got up there both of my cards didn’t work and I was told there was “something wrong with the system”. After 30 minutes of the computers crashing and credit cards not working I asked if I could use cash and they said not for that truck. Which made zero sense but I decided to rent a different truck and had to run to an atm and get cash. If they would have let everyone know that the credit card system wasn’t working I could have been out of there much quicker and it wasn’t just me, everybody else was having the same problem. Very unprofessional. I should be refunded and I will never go back to this U-haul location and am hesitant to do business with U-haul again. It shouldn’t be that hard to rent a truck.

Edwina E. en

Grado:

El cliente no dejó un comentario.

Tashina S. en

Grado:

Bad service, over charging, they had to write my contract three times, the first truck still had someone’s else’s belongings in it, they swapped out the contract, but put the wrong return date- finally got me a “correct” contract- but whenI returned it today they had left the mileage from the old truck and tried to charge me for 7000 miles. They attempted to fix it- but weren’t able to. They told me to leave the store while they called tech support- after o left they called and said they were charging g me $50 more than the quote I was given online when I made the reservation even though I had fewer miles. They were aggressive when I questioned the charges. I rented a larger truck last weekend for the same span of time with more miles and it was less- just why??!!

Edwina E. en

Grado:

Customer service and professionalism

Sopeak P. en

Grado:

El cliente no dejó un comentario.

Tolmon M. en

Grado:

El cliente no dejó un comentario.

Rana O. en

Grado:

Highly recommend this location!!

Charles B. en

Grado:

El cliente no dejó un comentario.

Kelley H. en

Grado:

I was moving in town; wanting 12 or 15 ft truck @ &39.00. In turn somewhere, the agent had me in a one way(which means out of town) for $135.00. Also said I couldn't drop truck back off up there because they weren't a "rotation" facility. Boy, did I get got!

Hilton W. en

Grado:

The system was down at your Bolton Industrial Boulevard U-Haul location for quite some time and never came back up before closing on Saturday September 22nd I was very disappointed in the customer service too I kept asking when the system will come up and they could not give me a concrete answer

Demetric k. en

Grado:

During my "Move" out of storage # 382, I noticed a few small, brown bugs slowly crawling on my sister mattress. It is unsanitary and inconvenient. I stored my sister and I belongings for safety....

Isaiah T. en

Grado:

El cliente no dejó un comentario.

walter w. en

Grado:

The staff was friendly polite very helpful & Professional.

Brenda A. en

Grado:

Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing

Harvey D. en

Grado:

Could use 24 Hour access. Staff was friendly and helpful closing out unit.

Tonaya M. en

Grado:

Facility is spacious and organized

John M. en

Grado:

Eazy to work with

Ananda P. en

Grado:

You really do not get what you pay for. I have had so many issues regarding this facility. My cards NEVER worked so my access was limited . More training is a MUST. It was frustrating then convinent

EUGENE M. en

Grado:

I was pleased with service that were giving too me , when use U Haul for storage

Kei H. en

Grado:

Great Staff

Kim S. en

Grado:

Everyone at U-Haul Moving and Storage at Peters St were very friendly and helpful! I was in there a few times this past month and they were ready to assist me in getting what I needed every time!

Stacey L. en

Grado:

Tha evening manager gave me a hard time with refund. She stated she revetsed the charges but in realty she did not

Jaacquell G. en

Grado:

U-haul facility was excellent an I will be back and I will recommend you guys to everyone,

Tyrone B. en

Grado:

I was in unit 4333, it was a great experience, the only problem I had was that the light at my unit. I actually had to walk pass my unit to get the light to come on. Second time using this location❤❤❤

CARLOS M. en

Grado:

The only reason why I said average was because of the long line and wait. The poor GM was working the line and doing 20 things at once. Please hire her some help pronto.

EDWARD B. en

Grado:

You need to hire more people and train them in excellent customer service. I hope I never have to use you again.

gabriel j. en

Grado:

.

Trekina S. en

Grado:

Overall a good experience

BARNAD S. en

Grado:

The staff never cared about any of my concerns. I would go there and always ask for a manager and no one was ever around. The staff was unprofessional and rude all the time. This is poorly ran.

Samuel M. en

Grado:

“Sample” 10x10 unit in lobby, NOT the same size as actual units. Probably 2’ shorter in height. The csr’s=No sense of urgency. You could tell they get paid by the hour....not for hustling.

kathrine b. en

Grado:

The lines are always long and there are on average 1 person at the counter. There weren't any carts available for moving nor were there any Van's available even though I scheduled a pick up in advance

jordan s. en

Grado:

Great customer service.

ronnie c. en

Grado:

I love uhaul that's all. A long long time customer. 👍

Camille T. en

Grado:

Need to hire more associates who aren’t rude & understand the importance of the customers time. I don’t want to come in & listen to personal conversations at the counter.

Jenny M. en

Grado:

The customer service was excellent — the staf was extremely friendly and helpful. There was a technological issue with my parking access which hasn’t yet been resolved, but the staff was very helpful.

Tanai D. en

Grado:

Horrible

LISA M. en

Grado:

If you can maintain a manager with great personality and Customer Service (CS) focused it can be even better. Those that are working seem to be very overwhelmed and CS suffers. Lack of support hinders

marie w. en

Grado:

I made reservations for a 10 x 15 storage on May 30th upon my arrival on the 1st of June I had to stand in a long line 45 minutes only to find that someone canceled my reservation for a 10 x 15

Johnny P. en

Grado:

Great Service

Sherae J. en

Grado:

This was by far the worst experience I have ever had. Tiffany the Assistant manager was extremely unprofessional. I will never do business with all again.

Samantha D. en

Grado:

The employees were all nice except main manager who was very rude and impatient. This is the first u haul place I've ever experienced where professionalism must be taught in general. Unorganized

Chandrika M. en

Grado:

Gave me the running around, unprofessional and no good customer service skills I wasn’t satisfy and they through us out with no warning.I most definitely wouldn’t recommend no one to come here.

lily k. en

Grado:

I was on a schedule, hired movers by the hour and the staff took their sweet time sending me to multiple units that were already taken. On their phones joking and playing but not really caring.

TAMATHA W. en

Grado:

Great customer service

Spellman B. en

Grado:

1 elevator not operational; customer had other elevator tied up on the 4th fl & no one seemed to know what to do; 40- minute wait for the elevator & very rude staff. Very dysfunctional location

shekeyla H. en

Grado:

Some of the staff here was really rude to myself and other customers. There was a general manager that ended up assisting my fiancee and I and he was very helpful. The overall experience was average

Karen S. en

Grado:

very good experience

Andres L. en

Grado:

The manager with the administrative staff very friendly and sweet. They solve any situation is very professional. And excellent customer service by phone. I thank God for them. Thank you very much for

Daniel D. en

Grado:

A national treasure my belongings were safe and I was totally in control around the clock.

Randolph B. en

Grado:

Most of the customer service staff was rude and unprofessional. Horrible representation of U-Haul and it’s mission.

Wendy L. en

Grado:

Very good maintain facility

Suzanne W. en

Grado:

Uhaul literally has the WORST customer service. I called 2 days in a row, was transferred in circles, and was even on hold over an hour when I attempted to call this location to schedule a delivery.

Marianne M. en

Grado:

Having been into the office many times in the last several months - I have never been greeted, or acknowledged for even standing there. Customer service needs training to show you value customers

MARLEESHIA P. en

Grado:

This is one of the best U-Haul facilities in the Metro Atlanta area. My items were kept safe for almost 4 years and I have never experienced a problem.

Michelle O. en

Grado:

The ladies at check out are very friendly and a great help!

Christina B. en

Grado:

Peters St location needs new management. I encountered two managers. One man and one woman. I paid 280$ to settle out my storage when I was quoted $150 to settle out my storage two+ mos ago.

Felipe R. en

Grado:

Great Staff

INGER M. en

Grado:

My items was stolen out my storage. When I intially got there first day I was not given a pass code to access my unit I was told to bring my own lock only to have it taken off and toys stolen fro.

Stephen S. en

Grado:

Staff was complaining the entire 2 hours I was there about having to be at work while management was walking eand being unresponsive. Staff was also extremely slow and lackadaisical. I wish I had spac

Daniel D. en

Grado:

It's comforting to be treated well and wow such a clean atmosphere they made me feel at home Mr Danie

Pearl L. en

Grado:

Staff AWESOME

Roddy W. en

Grado:

Staff was helpful and polite.

BRIDGETTE D. en

Grado:

Truck in checkers needs a lot of training in customer service very rude

shirley l. en

Grado:

customer Service was very helpful since I didn't have a reservation this last time , they were good in getting us in the next truck in, thanks

MICHAEL J. en

Grado:

We closed out our account more than 8 months ago, but still get bills. Spoken to management numerious time but to no avail.

QUENTIN G. en

Grado:

There are constantly random people walking around on each floor, homeless and all. The staff isn't courteous at all, they have no people skills.

STEFIN J. en

Grado:

The "customer service" at this facility is horrible. Managers and staff often have bad attitudes and raise their voices at customers

Babette M. en

Grado:

They are still charging me for a U-box that was emptied and returned on 6/21 even after a call to U-haul costumer service and to the facility directly. They issue a refund, but charged me again.

jade w. en

Grado:

Terrible service at the location

Rashid M. en

Grado:

Too many issues with billing. Each month I was charged a late fee even though my credit card won file. I had to re-add the cats each month absolutely ridiculous if it was automatic payment.

Lamar B. en

Grado:

The staff was super friendly and helpful.. Everything was clean and in order. I would recommend this location to anyone

Kemora P. en

Grado:

MS. SYRETTA WAS VERY HELPFUL AND PATIENT VERY NICE YOUNG LADY OVERALL GREAT EMPLOYEE.STORAGE WAS CONVENIENT CLEAN AND SPACIOUS.

Barbara Q. en

Grado:

The staff was excellent

RAYMOND S. en

Grado:

The Best place to have your family things there...

Deborah D. en

Grado:

I was very pleased with the management and staff, they helped make a difficult situation more pleasant for me than I expected...Blessings to staff and management...Thanks! Deborah

Cornelius P. en

Grado:

I got there before closing hours but still couldn't unloading my stuff. The staff was rushing to leave

sabrina t. en

Grado:

Wrong truck size my sofa was tore because of the wrong truck size . My storage that I requested is not what I received my furniture is spreaded out in 3 different storages. I’m so mad

BROOKS P. en

Grado:

Smooth..very smooth

vicki w. en

Grado:

I only use uhaul storage ONLY,have for yrs. I only recommended uhaul storage keep up the good work.

Ieshia T. en

Grado:

Nice people there

Patrick F. en

Grado:

bad experiences here:(1) scheduled ubox moveout on the phone, arrived to find out box isn't ready, had to wait 4-5 hours. (2) service here is very slow, (3) got charged for ubox rental after moveout

SHANNON DEON M. en

Grado:

The young lady at the desk was nice. However I had to go to the desk 3 times bc I could not find my unit. They need a better numbering system.

devon f. en

Grado:

The month-long storage went well. The staff was very friendly. My only suggestion is that you guys get the service elevator working. The facility is too big for only one elevator available at once.

Angela S. en

Grado:

they charged my credit card twice. and had to go to corporate on the phone to get it removed.

Weijian L. en

Grado:

The staff here is helpful and responsive. But I lost a few items and furnitures during the transferring, and the insurance company refused my claim. I know it might not be this facility's fault.

Diamond W. en

Grado:

Great place but the staff could use a lesson or two on customer service etiquete.

LaToya D. en

Grado:

I move my stuff from Knoxville Tennessee to bring it to this location only to find out that there were no storage units available, they only had rooms available the size of a closet.

CARRIE R. en

Grado:

my experience was great

Michael O. en

Grado:

please stop charging my credi card for 37 dollars and whatever odd cents you now have not only charged me for once. but twice now. so please. fix this and reemburse me money pleas eand thank you.

Troy F. en

Grado:

We were satisfied with the facility and the units overall. Some of our staff received very friendly and helpful service, but some did not.

Charlottel J. en

Grado:

There was several incidents that have me unsatisfied as a customer for months.

Starlet W. en

Grado:

Roaches are seen all over. Waited an hour to get in my unit. I feel like homeless people sleep in the units. Computers are always messing up or unable to print causing extreme delays. Worst storage

Phillip H. en

Grado:

All the female workers had nasty attitudes like they didn't really want to be there and for a while upstairs that lights didn't work a couple months back!!

Isaiah e. en

Grado:

Good

MIYANI M. en

Grado:

Excellent customer service.

Dominique W. en

Grado:

Discrepancies amoungst the staff should not be explained and or dealt with in front of customers. The staffs communication skills need to be examined, what you’re frustrated about should not be shown.

Brandon D. en

Grado:

Some of the worst if not the worst customer service if have ever received waited for 3 hours just to get sent to be wrong unit twice I will never use uhaul again.

Lauren J. en

Grado:

I use this facility every year to store my items while I’m away from college. Great experience every time.

john a. en

Grado:

Thank you so much for your courteous service. Kathy monteiro and John Aldrich

Rajae D. en

Grado:

Broken bathrooms rude staff treated like a normal hood uhaul facilty, prices too high for treatment by staff and maintenance

bernadette h. en

Grado:

Thanks to Tiffany

Felicia H. en

Grado:

Representative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.

Stacey L. en

Grado:

Tiffany and her staff was very helpful.😊

Nedra B. en

Grado:

The workers there are very unprofessional! And I was going to get a storage on the 4th floor but overheard another customer complaining the elevator won’t go pass the 3rd floor.

yvonne j. en

Grado:

Staff was slow

Carole C. en

Grado:

We stored our items for two weeks as we transitioned to a new location. When we came to pick up our items they were covered in roaches. The staff was very responsive and we did get a refund.

Khalia G. en

Grado:

Great service!

Kip G. en

Grado:

The staff at this location was amazing..there was a young lady there whom was pregant and she still went above and beyond for my needs..I would rent here before anywhere else in the ciy !

james b. en

Grado:

Poor costumer service

Michael H. en

Grado:

I can't speak to the facility itself, as I was never there. The U-Boxes were delivered to our new apartment. But I was generally very satisfied. Both the operator and the driver did fantastic jobs.

Cassandra W. en

Grado:

Very friendly and helpful

Wil R. en

Grado:

The facility was poorly run, with a lot of confusion and workers with POOR customer service who were seemingly more interested in their personal conversations than helping the line of customers.

SamaraBradley B. en

Grado:

I would have given this facility an excellent rating but one person was rude and not knowledgeable on the phone. I called back and spoke to a manger and everything met or exceeded expectations.

stewart t. en

Grado:

Unfortunately, the utility dolly fell out of the truck that I rented. A neighbor recovered the utility dolly, and returned it to the maintenance man. On 0/6/18/2018, I got it back! I was charged $120.

Antonette D. en

Grado:

A customer service rep that was helping me and initially had a very bad attitude.

Ronald F. en

Grado:

The counter was understaffed on several occasions. Staff was fine with a couple of exceptions. Security system malfunctioned which nobody was able to fix or explain

Dominique W. en

Grado:

The staff made sure we were handled and everything was easy and quick.

QUINCY H. en

Grado:

Need bathrooms on floors 1 thru 4