Customer Reviews for U-Haul Moving & Storage at Peters St

8,507 reviews

300 Peters St SW   Atlanta, GA 30313
(W Of Spring)

(404) 681-0502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(404) 681-0502

300 Peters St SW
Atlanta, GA 30313
(W Of Spring)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staffer named Sol has been a lifesaver in my storage needs situation.

Charles A.  |  Overall Experience 
Rating:
2.0

I need my deposit back more in a timely manner

Terrance M.  |  First Impressions 
Rating:
2.0

It's low average for me. As to not only l was paying for damage insurance to the storage for my items to sit in there. But some how not thinking mice was there too after l started going through my things to put on the cart. I notices dropping an foam from my cooler rip up in different places books , pillows , rip opening from my sofa. Foam piece all over the storage l have pictures an video to prove it. In a short period of time it was only in there for a month an the mice are disrespectful to people things. l see as if they was throwing a party because the janitor was gone home an what's the point of having mice trap at the corner of the enter the lid is upside down on top of the bottom half of the container. How u post to catch them from the box that way.

terrance c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latanja M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charo W.  |  First Impressions 
Rating:
3.0

The key card doesnt always work and so do the pin numbers. It was hassle getting it open to access to my storage and the design is too weird there should be a ramp for carts not stairs.

candis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shena g.  |  Overall Experience 
Rating:
5.0

THANK you

LARRY F.  |  First Impressions 
Rating:
4.0

The staff is pretty awesome!!

Xavier W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaeszha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Huebert H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kianndra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lester W.  |  First Impressions 
Rating:
5.0

Everything was great keep up the good work

Lakeisha S.  |  Online Move In 
Rating:
4.0

My car is in the what're house in the bottom of the facility, when it rains it floods the area where my car is parked. Looking for better storage area.

Pamela M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KBREANA JANAY C.  |  First Impressions 
Rating:
3.0

Good overall experience with staff. I was disappointed that the size of storage space I reserved was not available when I arrived. I had to accept smaller size.

Zenobia L.  |  First Impressions 
Rating:
5.0

The young woman at the facility at Peters Street was phenomenal.

April J.  |  First Impressions 
Rating:
5.0

The place is very big and you need to place maps more frequently. I had to call for assistance because I got lost. Do better with that. Otherwise it was a good experience.

Joanne S.  |  Online Move In 
Rating:
5.0

I had items there for 11 years..never had any issues!

ELECTRA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amira b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
1.0

Some of my item have mold from a water leak. My storage unit had roaches everywhere.

Shalame J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  Overall Experience 
Rating:
1.0

Upon retrieving my items from my storage unit I notice all of my belongings had Rat/Mouse feces all over them. I did not keep food in the unit at all. All of my property was destroyed and had to be thrown out. Clothes, shoes, dressers, bed, TV stands, TV, college frames/posters all destroyed by rodents. The staff was fine and helpful, but the quality of the unit is horrible. Thousands of dollars in the trash just by choosing this lock up.

Yazeed A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita J.  |  First Impressions 
Rating:
4.0

The staff was very helpful but not to friendly

rodricus s.  |  First Impressions 
Rating:
5.0

The staff was professional great customer service, very supportive, friendly, helpful, and went the extra mile for me.

tamara b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYVON W.  |  First Impressions 
Rating:
1.0

We had a flood in the storage that had damage to 2 of my 4 units. It has been over 2 months since I placed my claim and no one has responded to my emails as of today.

erica w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky W.  |  Overall Experience 
Rating:
5.0

Great service and thank you for the emergency care for college student when Covid 19 first hit.

Kaiya B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JOSIE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ava W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

OSBERT R.  |  Overall Experience 
Rating:
3.0

Yall should be more clear about the 1st month free storage promotion. It's very misleading

NAKISIA S.  |  First Impressions 
Rating:
2.0

Sofas and a lot of my items were molded and mildew

Shannette W.  |  Overall Experience 
Rating:
3.0

N/A

CONSTANCE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Huebert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMEKA W.  |  First Impressions 
Rating:
1.0

This place is absolutely absurd. First I scheduled a mobile pick up for Tuesday, July 27 and when I got there they were no mobile pick ups available so I had to wait for the place to open and wait to get my truck. Then I decided to get a storage unit in which the map the young lady gave me was not helpful I could barely find the storage unit I had to go through a maze. I've been had to walk up stairs to get to the unit. Now I read online that it was 24 x 7 but today when I got there to take some things at almost 7 o'clock the employee said they close at 7 o'clock. Why can I not have access to my unit at anytime. I would like to remove my items because i need to be able to access my things.

Melissa H.  |  First Impressions 
Rating:
5.0

Great company

Timothy C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian O.  |  First Impressions 
Rating:
4.0

Not enough parking spaces inside the parking deck. And should have been informed that the upper areas on the higher numbered floors have stairs only, no ramps

Karen M.  |  Online Move In 
Rating:
4.0

Thanks to Ms Maria Gonzalez for her patience in explaining the move in and rental process.

Sheila O.  |  First Impressions 
Rating:
3.0

It needs to stay open longer or be 24 hour access

BERNARD R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Valeria T.  |  First Impressions 
Rating:
4.0

It was difficult to find our unit and the map online was backwards compared to the one at the facility. Not a ton of employees available to help, but the ones who were there were helpful.

Chelsea W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy M.  |  First Impressions 
Rating:
3.0

Convienient location. Limited parking Signs and maps on the walls to show exactly where units are located would be extremely helpful. My lock was not stored inside my pre-purchased unit as stated it would be. Email made no mention of access card. Immediate entry points/check-inlocations were not clearly identified.

Tamara R.  |  Online Move In 
Rating:
5.0

Everything was good and there wasn’t any problems with the service

KEITH L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita J.  |  First Impressions 
Rating:
3.0

People are nice, but I still had to check in in person and the unit was locked and I waited for 30 minutes for them to unlock it and no one ever came. I came back 2 hours later and it was still locked. It took another 30 minutes for them to finally unlock it.

MARSHALL H.  |  Online Move In 
Rating:
2.0

You know what they say about first impressions? Well If I went by that I would NOT be going back, BUT I know it can be better. The details of my 1st visit are very long so I'll just hit the highlights. 1.: The e-mail I received said that I could AVOID the desk & go right to my storage using my "Access Code", WRONG. 2.: I find my storage room & there is a lock on it. 3.: The door to my storage room is opened and low & behold someones stuff is in there, so the room is NOT even ready for me to use, I have to wait for it to be cleared out. 4.: The e-mail I received said that a lock would be in my storage room, well of course there was no lock in the room. 5.: The "check-in" & "check-out" process was NOT explained to me when I was given my key card. The very nice young lady that cleared out the storage room explained all that to me, if she hadn't I wouldn't have known that I had to check-out before I left the building or I wouldn't be able to get in on my next visit. That young lady was the reason I didn't take my business elsewhere, she was very nice & sweet & kept apologizing for all this "stuff" that wasn't even her fault.

Robert L.  |  Online Move In 
Rating:
3.0

Charged a $112.90 to rent a 10x10x6 only to learn this unit was too small. I then asked to move to a larger unit (on size up), but it appears as though I've been charged for both. It appears as thought I've been charged full price for the unit which I only occupied for 4-days.

Damaris M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Xavier W.  |  First Impressions 
Rating:
5.0

The experience was great. The workers are wonderful.

Jasmine M.  |  Online Move In 
Rating:
5.0

Great Staff

TYRONE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darren s.  |  First Impressions 
Rating:
3.0

Need more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truck

Sean N.  |  First Impressions 
Rating:
5.0

I Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could've tipped her for Great! Customer service.

WILLIAM P.  |  First Impressions 
Rating:
3.0

The man who assisted me was rude and condescending. I'm in an extreme circumstance where I can not be in the states and he was less than compassionate.

cyana b.  |  First Impressions 
Rating:
5.0

Being that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.

Joshua B.  |  First Impressions 
Rating:
5.0

Excellent service, as usual!!

Joseph D.  |  First Impressions 
Rating:
5.0

Na

RAVEN F.  |  First Impressions 
Rating:
1.0

Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing

Brenda A.  |  First Impressions 
Rating:
5.0

Facility is spacious and organized

Tonaya M.  |  First Impressions 
Rating:
3.0

Representative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.

Felicia H.  |  Reservation 
No reviews have been submitted for this location.

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