Customer Reviews for U-Haul Moving & Storage at N Glenstone

4179 comentarios

1768 N Glenstone   Springfield, MO 65803
(On the corner of N Glenstone & Commercial)

(417) 866-4893

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(417) 866-4893

1768 N Glenstone
Springfield, MO 65803
(On the corner of N Glenstone & Commercial)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL S. 
Rating:
5.0

This was excellent. My original online reservation was for a different location. That location did not have what I wanted. So, uhaul switched the location. The new location did not work for me, so I requested the Glenstone location. The reservation did not get entered, but the Glenstone location was able to meet my needs. I have booked with them again for this week.

BILL B. 
Rating:
5.0

No issues. Good customer service.

KIM W. 
Rating:
5.0

The customer service was the absolute best the employee that I dealt with went beyond any expectations I would ever imagine receiving he was very efficient, respectful, appropriate and really made my experience renting from U-haul a pleasant and very good rental over all the return anytime is so convenient being that I didn't want to keep the trailor for longer then I needed for my own secure purposes knowing it is safely returned gave me peice if mind I would most definitely recommend this location and U- haul in general to anyone!!! Again the employee really deserves recognition for going beyond to make renting an easy stress-free experience!!!

AMBER H. 
Rating:
5.0

They said they were giving me a credit for the appliance dolly that I did not use. Out of kindness of them. But my card still shows I'm being charged for it. Along with the email they sent me my phone number is 816-726-1597

KENNETH R. 
Rating:
1.0

The truck was stolen with my stuff inside. I called you first and then made a police report on it. Why am I getting charges for this now?

Tandi M. 
Rating:
5.0

Keep doing what your doing. It took me 5 minutes total to check in and another 5 to check out, your setting the standard for customer service. Ty

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

The guy that waited on us just had a great personality was really nice and explained everything really well. I really liked working with him

MARIETTA R. 
Rating:
5.0

Friendly helpful staff.

Janita C. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

The car dolly I rented would not secure the vehicle.I had to stop every 30 minutes to fix the problem. Will never rent from UHaul again

WILLIAM B. 
Rating:
5.0

The staff at this location was very friendly and helpful.

CRAIG S. 
Rating:
5.0

Everyone was professional and made sure I got what I paid for. They also gave me tips on how to save money if I didn't need the uhaul for the entire time.

BRENNA C. 
Rating:
5.0

Everything was great!

Jerry P. 
Rating:
5.0

Fji

UNIQUE H. 
Rating:
5.0

The pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I’ve ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!

Geniva A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D.  |  First Impressions 
Rating:
5.0

Your app doesn't work!!!

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

CARMEN L. 
Rating:
4.0

Not sure if the trailer I had was malfunctioning or if it was normal, but every time I would hit any kind of a bump, empty or loaded. I could feel the trailer brakes engage and stay for a little white and drag the truck.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN C. 
Rating:
4.0

Truck gets horrible mileage!

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
5.0

Quick service and got me right on the road.

John P. 
Rating:
5.0

I was in and out in 15 minutes and the employee even switched my ball on my receiver around

Phillip F. 
Rating:
2.0

When I picked up the equipment the network computer system was inoperable. The clerk informed me I would have unlimited miles and no charge on the utility dolly. After I returned the equipment, I received my receipt. I was charged for the dolly and additional miles.

Kaleb N. 
Rating:
5.0

Customer did not leave a comment.

HAROLD P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Joby G. 
Rating:
5.0

Customer did not leave a comment.

TERESA D. 
Rating:
4.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Great customer service. Very professional, yet friendly and helpful.

JACQUE H. 
Rating:
5.0

Customer did not leave a comment.

Adrien F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Tammy T.  |  First Impressions 
Rating:
4.0

Easy pickup older but seemed well maintained

PATRICIA K. 
Rating:
4.0

Customer did not leave a comment.

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

Regina E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELE B. 
Rating:
5.0

Thank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.

Karen h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
5.0

Customer did not leave a comment.

DONETTA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

It was about 5 degrees and snowing w a wind chill of -15 to 20! The employees (heat broken in the store). We're energetic and amazing. They went out and shocked around the trailer. They used a blower to blow the snow of the trailer. They were awesome especially w the weather. Great group!!!

PETER H. 
Rating:
5.0

Customer did not leave a comment.

FAYE A. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL Y. 
Rating:
5.0

Customer did not leave a comment.

vincent R. 
Rating:
5.0

Nothing, all of my needs and expectations were meet.

MARK M. 
Rating:
5.0

NA

David D. 
Rating:
3.0

Seats full of animal hair needed to return it early

James S. 
Rating:
5.0

Just want to acknowledge “Hanna” She's always busy or ready to help. Professional yet friendly personality, in person and on phone. I always enjoy seeing her on duty when I get there.

Rhonda L. 
Rating:
2.0

Ordering on line was a waste of time, they still had to go through drivers lic and more questions, and then tried to give me a enclosed trailer rather than an open one that I had ordered. To much smoking and joking, needs supervision.

MAX R. 
Rating:
1.0

Kept charging my card weekly 500 and getting payment but they saying I owe a balance from November, which is wrong because they kept renting to me. Iv paid over $5,000 since November 24th and saying I still owe more??? I have bank statements to prove they have charged me every week. They tack on extra charges they cant explain. When we contact corporate they just say the same thing. They are ripping us off. Their customer service is not very good either!!!

Bethany J. 
Rating:
5.0

Customer did not leave a comment.

DON R. 
Rating:
5.0

Customer did not leave a comment.

JARED S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Seemed like a well run facility. Simple to pull in and drop off. Staff was readily available. Great experience!

James S. 
Rating:
5.0

Great customer service! Highly recommend this facility.

THOMAS C. 
Rating:
5.0

The check in after closing time was a big hassle using the mobile app having to take pictures and stuff I did not like that needs to be streamlined

DON R. 
Rating:
5.0

Customer did not leave a comment.

GARRETT V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHEY W.  |  Overall Experience 
Rating:
5.0

Great staff, easy rental. Definitely recommend just going inside to complete your pick up - the "self check in" process via mobile device is very clunky and frankly doesn't work. The great staff made up for that - would definitely recommend this location!

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Fast and friendly. Truck was ready to go and the gentleman working were very helpful with helping me get boxes and a dolly.

Stacy D. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

great ride decent price

MICHAEL H. 
Rating:
5.0

The only issue I had was the snow in the truck. We had to clean all the snow out of the back of the truck before we could move some furniture. The rest of the experience was delightful and all the guys were pleasant and helpful. Thank you for making our move easy.

BETHANN R. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
2.0

Always were always dirty and smelled like cat P. All of our items got moldy in that facility. We have to move our stuff got ruined. We were told it was climate controlled. After we noticed our stuff getting mall day we realized it wasn’t. We were like Too

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL F. 
Rating:
4.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

The person who provide service wasGreat and had great attitude

DELONCEY T. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

great customer service

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Teri W. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Judy M. 
Rating:
4.0

The chains on the tow dolly were off the ground when I left but were only through the ring one time so the movement of the vehicle caused the chain to shift and drag a majority on the asphalt causing sparks. I adjusted them before traveling in the south western regions of US where fire danger is high

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

WESH E. 
Rating:
5.0

Easy and fast checkout. Great service.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
3.0

The Van was absolutely horrid smelling due to Cigarette smoke, 19.95/day in town plus fees&mileage... Total scam. I got charged 3 days when I had it for 2 barely put mileage on it and ended up with an almost $140 bill. YEP.. good business practice. I won't be renting again.

JOSHUA F. 
Rating:
4.0

Customer did not leave a comment.

VITO L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

APPLIANCE DOLLY AND FURNITURE PADS WERE NOT IN TRUCK. DIDN'T HAVE AN APPLIANCE DOLLY AT ALL WHEN I HAD RESERVED ONE.

kelly P. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
4.0

Pick up was fine

WILLIAM J. 
Rating:
5.0

The return process was quick and easy. We were in and out in 5 min. The person that checked us in was friendly and experienced. Very pleasant rental experience from pickup to drop off. Thank You, Bill.

William S. 
Rating:
5.0

Don't text me at 4:50 a.m. to take a damn survey!

Micheal M. 
Rating:
5.0

Outstanding experience

Janet S. 
Rating:
5.0

Top notch facility

Thomas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark m.  |  Overall Experience 
Rating:
5.0

Very friendly customer support! The employees helped me obtain my uhaul in the most time efficient manner. I was let down at a previous location that "lost" my reservation so I was referred to this location at North Glenstone. All I can say is, I was very pleased to receive flawless support.

Jordan O. 
Rating:
1.0

Customer did not leave a comment.

Tracy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kassen C. 
Rating:
5.0

Sorry my last message I accidentally sent without finishing just how helpful and pleasant this staff has been. I appreciate them. All . They've all been very patient and helpful with me. I will continue using this particular store as much as possible. Thank you

RHONDA L. 
Rating:
4.0

Customer did not leave a comment.

KRISTY H.  |  First Impressions 
Rating:
5.0

I had problems with the online drop-off process; may need to be corrected for easier use.

David R. 
Rating:
5.0

Customer did not leave a comment.

Hershel D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
1.0

Focus on the customer and not what benefits you

Ashley N. 
Rating:
5.0

My only concern is that when I originally made a reservation online it indicated a price of .59/mile charge but I was instead charged $1.19/mile. I don't understand the change. I only rented the 10 ft truck which online was supposed to be .59/ mile; the 15 ft truck was quoted at .79/ mile and the 20 ft truck was quoted at $1.19/mile. I would like to see you honor your quotes. And I would like to be refunded the extra .60 X 30 miles= $18. Thank you for your attention.

DANA M. 
Rating:
4.0

Customer did not leave a comment.

david r.  |  First Impressions 
Rating:
5.0

John and his team are friendly and amazing!

nick m.  |  First Impressions 
Rating:
5.0

I have rented from this location a number of times in the last 6 months. Very easy. Very good service. Good vehicles. Even easier when I started reserving trucks online using my phone.

STEVEN W. 
Rating:
5.0

I really love this location. The employee's are kind n professional. I wouldn't go anywhere else.

Tina F.  |  First Impressions 
Rating:
5.0

The service here is very good. I wouldn't go anywhere else. Keep smiling n doing all your already doing.

ANGEL L. 
Rating:
2.0

Customer did not leave a comment.

ANDREA D. 
Rating:
5.0

Customer service was very helpful and accommodating for helping me prepare for my move.

MARSHAL D. 
Rating:
4.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Great place to rent a truck, and a free month of storage too.! We use them often. So Thankful.

Martha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine r.  |  Overall Experience 
Rating:
4.0

One time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.

Jennifer W.  |  Overall Experience 
Rating:
1.0

Everything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!

Jeanette H.  |  Overall Experience 
Rating:
4.0

My experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,

Brandon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS L.  |  Overall Experience 
Rating:
5.0

This is the best place ever I would recommend it for everyone

Pamela S.  |  Overall Experience 
Rating:
3.0

Time consuming process. Firstbstoragevunit was full of trash.

Donald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melia T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEITH L.  |  First Impressions 
Rating:
5.0

When we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.

Scott P.  |  Overall Experience 
Rating:
5.0

The bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!

garrell h.  |  Overall Experience 
Rating:
3.0

Simply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oney L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

Staff is awesome.

Tameka A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  Overall Experience 
Rating:
2.0

Once again, when I went into the office to cancel my storage, 2 employees did not have masks on. When they saw me , they put them on, but kept taking them on and off. It was better, but still unsafe. Once again, Samuel helped me and he had his mask on at all times and was great.

Marla D.  |  Overall Experience 
Rating:
4.0

The trash receptacles were in need of emptying as well as the parking lot required clean up.

HUGH J.  |  Overall Experience 
Rating:
2.0

Were r my.b Elongings

Jacquelyn L.  |  Overall Experience 
Rating:
2.0

I checked out online. 2 days later I waited 30 minutes on hold on the phone to verify that they received it and that someone would finish processing the check out. A week later and no one had finished it so I was racking up charges on my account. I finally had to drive over to get someone to check it out. That’s ridiculous.

Emily C.  |  Overall Experience 
Rating:
4.0

I was very disappointed by the lack of posting specific to the requirement of masks within the business which includes public areas within storage. So, I organized myself for a move out and arranged at times early and late when others were not present.

HARRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca S.  |  First Impressions 
Rating:
1.0

I am appalled that you are not requiring your employees to wear a mask. I felt so unsafe during the reservation process. Most of the customers and 2 out of 4 employees were not masked. UHaul should step up and require masks for employees and customers. Very disappointed and if I was not desperate, I would not have used this facility. I will not recommend or use UHaul again.

Marla D.  |  First Impressions 
Rating:
5.0

Delivered everything promised from the start. Staff very friendly and knowledgeable.

HENRY M.  |  Overall Experience 
Rating:
5.0

Thank you

Elizabeth M.  |  First Impressions 
Rating:
5.0

I love this place. Very friendly staff. I was in a hurry to.

Kendra W.  |  First Impressions 
Rating:
1.0

I only stayed with Uhaul for two months due to the inefficiency of the facility and staff. I set up an automatic draw which never worked. I was locked out of the building and my unit at least three times. I was sent two late fees although I had already paid. The staff could not fix the problem although they did try. I gave up being able to use my storage unit so I transferred to another company.

JERRY S.  |  Overall Experience 
Rating:
4.0

There’s no light in the unit or outside. So at night was very hard to see. Also there was no gate at all around the units. Was small and the cost was 109.00 a month for small place. It was vinbient at the time. But it wasn’t economical. The guys that worked inside were friendly n very helpful when I left. The phone person and the one doing email kept sending me late fees n payment due at the time And I was already moved out

Theresa R.  |  Overall Experience 
Rating:
4.0

I wish I knew that the storage units were only accessible from 5am-10pm. I assumed it was 24 hour access as your given a pin code to enter. Worked all day have to be out of my place 11am so I packed up my suv to make two trips to the storage and have everything done the night before and arrived at 11pm to find out I can access it so had to drive home and wait. Outside of that great place

Kris H.  |  First Impressions 
Rating:
2.0

Had I known there was no elevator to access the second floor, I never would have used this facility. It is difficult to push items up and down very steep ramp.

Geoff P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana C.  |  Overall Experience 
Rating:
3.0

I understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.

Skylar H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD F.  |  Overall Experience 
Rating:
5.0

all on board were excellent help!

Scott P.  |  First Impressions 
Rating:
5.0

I appreciate the one month of free storage given to me by U-Haul. The whole experience went well. Thank you

Patrick M.  |  Overall Experience 
Rating:
5.0

We messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.

Kera G.  |  First Impressions 
Rating:
5.0

I had to have a craniotomy on Feb 6th, once surgeons got in, they found I had 3 brain tumors, not 1. I got behind and John helped me. I will never forget his generosity. Thank you so much!!

Norma L.  |  Overall Experience 
Rating:
5.0

Very good thanks

Charles J.  |  Overall Experience 
Rating:
5.0

No comments

Gerard S.  |  Overall Experience 
Rating:
3.0

Pickup was very long and tedious, as it was done with another party over the phone. Dropoff was very easy.

doug s.  |  First Impressions 
Rating:
5.0

Good

Donald G.  |  Overall Experience 
Rating:
5.0

My whole experience with uhaul was very good!

Priscilla G.  |  Overall Experience 
Rating:
5.0

I had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it w

Priscilla G.  |  First Impressions 
Rating:
5.0

I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.

david m.  |  Overall Experience 
Rating:
5.0

Always love using your service when I move..

Lena B.  |  First Impressions 
Rating:
5.0

Awesome crew

Donavan H.  |  First Impressions 
Rating:
1.0

The worst managment ever

MIKE A.  |  Overall Experience 
Rating:
5.0

John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.

Lucas c.  |  First Impressions 
Rating:
5.0

First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well

Richard C.  |  Overall Experience 
Rating:
5.0

I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.

Tina B.  |  Overall Experience 
Rating:
1.0

This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.

Megan M.  |  Overall Experience 
Rating:
5.0

I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism

rhonda k.  |  First Impressions 
Rating:
5.0

I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!

Andrew G.  |  First Impressions 
Rating:
5.0

Great service and professional support

robert d.  |  First Impressions 
Rating:
5.0

Awesome

Joyce W.  |  First Impressions 
Rating:
5.0

Great, friendly and educational. ❤️❤️

Kay S.  |  First Impressions 
Rating:
5.0

The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

ALIEA M.  |  First Impressions 
Rating:
3.0

There was no light in my internal unit so it made it very difficult to maneuver

jennifer c.  |  Overall Experience 
Rating:
5.0

We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

Tonya S.  |  First Impressions 
Rating:
5.0

Good service!

daniel s.  |  First Impressions 
Rating:
5.0

They were professional and friendly.

Kristy H.  |  First Impressions 
Rating:
5.0

Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

Jeffery T.  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

JOHN Z.  |  First Impressions 
Rating:
5.0

Wonderful service.

anna d.  |  First Impressions 
Rating:
5.0

Great help

MIKE A.  |  First Impressions 
Rating:
5.0

Very nice and helpful staff made everything a lot easier

brenda t.  |  First Impressions 
Rating:
5.0

John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

Sean M.  |  Overall Experience 
Rating:
5.0

Thank you for good service and keeping my belongings safe and secure.

lisa k.  |  Overall Experience 
Rating:
5.0

Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

Robin M.  |  First Impressions 
Rating:
1.0

N/a

John T.  |  Overall Experience 
Rating:
5.0

Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

Stan m.  |  Overall Experience 
Rating:
5.0

John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

LANA C.  |  First Impressions 
Rating:
5.0

Excellent facility and staff.

paul s.  |  Overall Experience 
Rating:
3.0

The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

Todd P.  |  First Impressions 
Rating:
4.0

Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

alan wesley g.  |  Overall Experience 
Rating:
5.0

Thank you

chris w.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my things clean and safe

Chester J.  |  Overall Experience 
Rating:
5.0

Everything there was excellent.

frank g.  |  Overall Experience 
Rating:
5.0

Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

Ann V.  |  Overall Experience 
Rating:
5.0

Good service and people.

frank g.  |  Reservation 
Rating:
5.0

Efficient, knowledgeable, exceptional service! Thank you!

Jamie K.  |  Reservation 
Rating:
5.0

So appreciate the service and help I received ... couldn't have done it without them!!!

diane r.  |  Overall Experience 
Rating:
5.0

Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!

kevin d.  |  Overall Experience 
Rating:
5.0

Very nice and convenient facility.

Eric S.  |  Overall Experience 
Rating:
5.0

Clean facilities, well maintained and secure. Friendly staff.

Jayna W.  |  Overall Experience 
Rating:
5.0

Great experience all the employees were very helpful and very friendly

Patricia H.  |  Reservation 
Rating:
5.0

They were all very pleasant to work with and very accommodating.

Teresa C.  |  Reservation 
Rating:
4.0

Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Brent S.  |  Overall Experience 
Rating:
5.0

They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

Gary M.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful

albert h.  |  Overall Experience 
Rating:
5.0

I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

David N.  |  Overall Experience 
Rating:
5.0

Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Gary M.  |  Reservation 
Rating:
5.0

Very pleased. Excellent experience!

Marlin K.  |  Overall Experience 
Rating:
1.0

There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Dennis L.  |  Overall Experience 
Rating:
4.0

Had to wait in line for long time

Regena H.  |  Overall Experience 
Rating:
5.0

Thank you for all your help in getting us enough units for our stuff. Very helpful!

Janet M.  |  Reservation 
Rating:
3.0

The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

cayree r.  |  Reservation 
Rating:
3.0

We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Sheila O.  |  Overall Experience 
Rating:
5.0

Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

Darrin B.  |  Overall Experience 
Rating:
5.0

Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

ac t.  |  Overall Experience 
Rating:
4.0

User friendly staff. Ryan went out of the way to help. Thank you

viswanathan s.  |  Overall Experience 
Rating:
5.0

The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Rajena w.  |  Overall Experience 
Rating:
1.0

Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!

Melissa P.  |  Overall Experience 
Rating:
4.0

Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.

ROBERT C.  |  Overall Experience 
No reviews have been submitted for this location.

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