1. Answer your phone. I had to call other local U Hauls to have them ask you to return calls on 3 occasions. 2. Don't cut corners. You initially installed a 10' wiring harness hangng under my Odyssey instead of a short harness to the back fuse box like U Haul in Wichita had done on another Odyssey 3 monts ago.. I spent hours getting you to fix it. But if you had only told me up front to wait while the correct short harness was delivered I would have been happy, even though your price is 33% more than the Wichita dealer. 3. Fix your email and printer. We left without invoice or warranty twice because your store isn't modernized to the 21st century.Karen T.
Customer Reviews for U-Haul Moving & Storage at N Glenstone
Springfield, MO 65803
(On the corner of N Glenstone & Commercial)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keep up the good work. This is the best Uhaul site in town.David R.
My original drop off site on Olive St. would not answer the phone when I had questions about the drop off, nor did they return my phone calls when I left them a message. I changed the location to North Glenstone in Springfield and they were fantastic.Troy S.
Free ice cream for early drop off???? :)Mat W.
Passenger door had big dent. Engine lite came on after less than 5 miles and had to be returned for a second truck.CAROLYN B.
It was very easy to extend truck rental time by 2 more days. And the mirrors on the truck are VERY functional and helpful. Thanks!!Joe B.
El cliente no dejó un comentario.ROBERT J.
Great customer service! Worked with the owner, he is amazing!Kathleen J.
El cliente no dejó un comentario.KLAVDIYA B.
El cliente no dejó un comentario.LARRY G.
The staff did a great job and the vehicle operated fine but it the smoke smell in the vehicle was almost unbearable. I cannot believe Uhaul allows smoking in their vehicles. There wasn't a single no-smoking sticker in the van. It made me sick to my stomach.William R.
El cliente no dejó un comentario.BRADLEY S.
El cliente no dejó un comentario.Dale D.
El cliente no dejó un comentario.Charlessa T. | Overall Experience
I ended up at this location after a terrible experience at another U-Haul location. By "terrible", I mean almost calling the police terrible after an employee - who would not give me his name - told me he was "in charge" when I asked to speak to a manager. He then threatened me and told me to go to "Glenstone". Which I did. And the staff was fantastic, efficient, and friendly. If you need a rental in Springfield MO, go North my friends.ROBERT B.
El cliente no dejó un comentario.Sarah S.
The pick up I rented was muddy in the bed. I had to take it to a car wash and clean it before I could put my furniture in it because I didn't want dirt on my furniture. And the cab of the truck smelled of smoke so bad that we had to ride with the windows down and no AC. We had to spray it with fabrez and put an air freshener in it, just to ride in it. When we got to our location, the clothes on our body smelled like smoke from being in the truck.Kaitlyn M.
The staff was very professional and helpfulDon L. | First Impressions
El cliente no dejó un comentario.SHUMMS U.
Everything was good!!!!!!!!!!JOE B.
The van had not been cleaned since the last customer. The windshield had not been cleaned and the rental contract from the previous customer was still in the van.RICHARD J.
El cliente no dejó un comentario.CYNTHIA F. | First Impressions
El cliente no dejó un comentario.RORIE O.
El cliente no dejó un comentario.JEFFREY L.
El cliente no dejó un comentario.Steven L.
El cliente no dejó un comentario.MICHAEL W.
Ease of use. Convenient location. Clean.Jesse R. | First Impressions
El cliente no dejó un comentario.Sheri Y.
I dropped my vehicle off early and put the key in the box. I tried from my celll phone and i pad to complete the online and it would not recognize my location. I changed settings multiple times. I then called and was on hold for over 30 minutes and never spoke to anyone. Horrible customer service.RYAN H.
El cliente no dejó un comentario.CHARLES A. | Overall Experience
El cliente no dejó un comentario.Amber F. | Overall Experience
The entire staff was very professional, helpful and friendly. They made moving much easier and better. Gracias.SUSAN S.
El cliente no dejó un comentario.KELLY R.
Nothing to change at all the guys was great and they where nice as can be rented 3 different trucks over the 5 days and they where as nice as always the 3 different times in and back out with the different vehicles made me feel like family a great team of men there and they all seemed happy together couldnt of asked for more polite young men..DOUGLAS R.
Good service at Uhaul, but the movers sugfest weren't reliable. Postponed several times and still don't know when they will show. Had to extend time on rental due to them.Stacey H. | First Impressions
El cliente no dejó un comentario.Alfred M. | First Impressions
I clean and detail cars for a living and when I hoped in that bad boy to drive off the window was covered with a film on the inside there were bottles inside the car, there was a mask under the seat. The cleanliness of that uHaul was super unsatisfactory for me and I never leave reviews but if you pay someone to clean these you're paying someone to do nothing but smack the hood and call it good.TYLER M.
El cliente no dejó un comentario.WILLIAM V.
El cliente no dejó un comentario.LUTHER F.
El cliente no dejó un comentario.Toni R. | Overall Experience
El cliente no dejó un comentario.Chrissie R. | First Impressions
The truck had to be towed from my property so I was never at this location. I believe it must have been driven there instead of towed as a 1/2 tank of gas was used and I was charged to fill the truck.KRISTIN W.
Nice folks. Easy turn in.Debi G.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.CHRISTOPHER M.
My reservation was switched to this location without any notice.ANGELA C.
Needs more space for ramp to storage. Had 15ft uhaul and very tight to get in lockermike G.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.paula H.
When we picked up the U-Haul it has less than a quarter of a tank of gas there were cigarette butts in the door handle and there was a man's wallet strung out across the dash which was empty we returned our U-Haul the following day my wife left her wallet on the dash with down the road turnaround came back and all her cash was stolen out of her wallet over $500 had to make a police report The three guys at the counter pulled my wife what do you think you're gonna do about it and walked awayBryan W.
Great customer service, helpful and quick service.Megan J.
El cliente no dejó un comentario.Abdel Rahman R.
El cliente no dejó un comentario.Stephen B.
The suspension on the truck was awful. The brakes were horrible. It beeped constantly and I could not figure out why.Alicia S.
El cliente no dejó un comentario.Diana S. | Overall Experience
The facility was clean and well maintained and the staff is super friendly and professional.YABRONDA B. | Overall Experience
Very helpful staffDale F. | First Impressions
El cliente no dejó un comentario.Shirley P.
Could use fencing for more security, but still a clean placeDewayne S. | Overall Experience
El cliente no dejó un comentario.CHARLES A. | First Impressions
El cliente no dejó un comentario.Care U. | Overall Experience
Not a thing you guys did great much better than the store on the south side of town which I won't ever return to because the way I was treated but the store I went to on Glenstone was much more Pleasant!WILLIAM T.
The front office and overall areas were nice and clean. There was a little bit of trash here and there in the U-Haul parking lot on side that was a distraction to the fact the rest of the facility was so clean.David P. | First Impressions
El cliente no dejó un comentario.spencer z. | Overall Experience
Windshield on van that I rented today was big covered as if it had been driven on the highway for a long period. Inside of windshield was dirty as well. Good marks for the staff overall though ðŸ˜‰GLENN K.
El cliente no dejó un comentario.CHRISTOPHER S.
nothing keep up the good serviceJAMES T.
El cliente no dejó un comentario.MICHEAL S.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Mark H. | Overall Experience
El cliente no dejó un comentario.KIMBERLY B.
Have had two poor and expensive encounters wtih UHaul. Will look to other companies in the futuresteven L.
El cliente no dejó un comentario.David F.
Transmission seem to have issues perhaps short tests drives every so often to check for these things overall great serviceROGER D.
El cliente no dejó un comentario.Gary S.
Employee's Not Trained Properly On Trailer Hook-up And Towing Ball Installment! My Towing Ball Came Loose Halfway Through My Trip Outside Birmingham Alabama, Luckily In The Hotel Parking Lot When We Were Maneuvering To Leave! The Ball Was So Loose It Sit Sideways After The Trailer Came Off. And Trailer Hitch Damaged My Bumper Cover In The Process, And The U-Haul Location Manager Totally Refused To Talk To Me Personally About It, Or Offer To Pay For The Damage After Having Insurance On It! Very Piss Poor Management At This Location And Employee's That Just Don't Give A Damn!!!Danny P.
El cliente no dejó un comentario.Dewayne S. | First Impressions
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.John W. | Overall Experience
The reservation process is a joke. They will let you make reservations on rooms that aren't available giving you a false sense of security. I made a reservation and when I got there, there was no rooms and I had a car full of stuff I needed to store. Very frustrating!!!Mellony B. | First Impressions
El cliente no dejó un comentario.BRENT P.
El cliente no dejó un comentario.Jackie G.
Nice people, very easy and quick.MITCHELL R.
The fuel gage and the fuel gage on the paper were not the same. Cost me an extra $50 in gas to make the two match up.RANDALL B.
I rented a pick up truck and it was exactly what I needed. The young blond man who helped me did an excellent job. I will rent from this location on glenstone in springfield missouri again. ¡Gracias!Karen A.
El cliente no dejó un comentario.Kevin B.
I scheduled well in advance for this truck. I specifically requested a newer model due to length of drive. I was instructed to call dispatch 1-2 weeks in advance to reaffirm my wishes for a newer truck and I did this. Upon arrival I was informed the newer truck was given to another individual who had a longer drive. My son-in-law is a CDL driver informed the personnel an oil warning light was on. It took 2-4 quarts to fill up the needed oil. This alone made me very uncomfortable starting out. The entire ride was very uncomfortable as either the tires are out of round, need alignment, or need to be balanced to the extent that it caused motion sickness. I am not sure if previous drivers didn't report the issue or if the personnel at UHaul simply didn't check the vehicle prior to releasing it. I have always had great customer service and trucks previously. Hopefully this is an isolated situation.KATHLEEN M.
The 26' truck was clean although with 160,000 miles the steering seemed a little loose. All other aspects of the rental process went very well and the U-Haul staff were a pleasure to work with. I would certainly do it again and actually will rent a smaller truck for next weekend to complete the move that we were not able to complete on Saturday.GARY S.
El cliente no dejó un comentario.Nicole C. | Overall Experience
left windshield wipers are not working The worker was notified and he will take care of itDON R.
Reserved a van at the Campbell location. Got there not available. Sent us to glen stone for the van. 20 mins away. No van there. Received truck which we could have received at the closer location. Just what an unavoidable mess it could have been. Very sad and not like U-Haul at all. â˜¹ï¸Angie L.
Stephen very helpful and made the experience good.CASSANDRA W.
El cliente no dejó un comentario.Charlessa T. | First Impressions
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.AARON M.
The inside window of the van had a film which made it difficult especially at night to see. The inside smelled like cigarette smoke. The van ran ok, I assume.ROBERTA H.
El cliente no dejó un comentario.Dana E.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.MELANIE C.
Milage was not correct. Was charged extra $200 for excessive milage usage that was night correct. Very upsetting.DILLON D.
El cliente no dejó un comentario.JASON J.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.JAMES B.
The man who brings the rental vehicles around is rude, disrespectful, and dangerous in how he drives. He yells at people and made what had been a good experience into a bad experience.KAYLA W.
Great job. They told me it would take 1 hr and they got it done in exactly 1 hr.Allan S.
El cliente no dejó un comentario.Frank E.
El cliente no dejó un comentario.Rachel L. | First Impressions
Dylan Mills is fantastic. He is the reason I will be a returning customer.Jonah H.
El cliente no dejó un comentario.JAMES P.
We scheduled to pick up our truck at the S. National location at 9:00a.m. the staff person did not arrive to open until 9:10 and then told us they changed our location for pick up. No one notified us of this change. This error cost us a 1/2 hour and we were told we still needed to return the truck by 12, not allowing us the other 30 minutes that their error caused us. Other than that, all was well.James M.
El cliente no dejó un comentario.TODD B.
I wouldn't recommend Uhaul in general though. We have used uhaul 2 times this year for 2 separate moves. Both times there were issues. The most recent, I was suppose to pick up 26' truck 4 miles from my house. Move 1.5 miles up the road and take it back to same location 3 miles away. But Uhaul changed it on us, the night prior to picking up the truck, making us pick it up 18 miles away. Uhaul did charge me a weekly rate instead but still cost me well over what it was suppose to originally. Because 8 miles total on a weekend rate is cheaper then 36 miles on a weekly rate plus gas.bryan B.
El cliente no dejó un comentario.QUILAN C.
El cliente no dejó un comentario.GRETA G.
El cliente no dejó un comentario.Jeffrey E.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.Jeffrey O.
Going to use yall again in about 4 monthsAnthony H.
El cliente no dejó un comentario.Aaron G.
El cliente no dejó un comentario.Raymond K. | Overall Experience
El cliente no dejó un comentario.Jennifer P. | First Impressions
Excellent customer service!SUZANNE M.
Nothing everything was great.WILLIAM ORA T.
Have the guy finalizing my paperwork focusing on finalizing my paperwork, rather than whoever he was talking to on Snapchat.JOSHUA B.
El cliente no dejó un comentario.Corey w. | Overall Experience
El cliente no dejó un comentario.Randy F. | Overall Experience
El cliente no dejó un comentario.Rohit U. | First Impressions
Homeless sleeping in units management ..... horrible does not care about the safety of clients rude loud . Two occasions my debit card was mishandled. Dirty trash inside an outside buildings . Never answered phone . Had to call one on Campbell street to get help . Glenstone location in Springfield mo needs new management before some one gets hurt it is that bad over there feel free to call me and my husband and three others we meet by being in a bad situation just cause we needed to use are storages . Would love to tell you everything that happened to us while we stored are belongings at this location. ..4172058439CHRISTINE S. | Overall Experience
Thank ya i will need ya again soonKARLA H. | Overall Experience
El cliente no dejó un comentario.Susan C. | Overall Experience
The staff are quick to rectify any discrepancies that I've brought to their attention.Jacob B. | First Impressions
It's bad that I waited so long to get into my unit to find it was already occupied. But the staff fixed the problem as quickly as they could Very helpful.Randy F. | First Impressions
El cliente no dejó un comentario.grace r. | Overall Experience
El cliente no dejó un comentario.Don C. | Overall Experience
Excellent experience checking in and picking up our moving trailer and getting our storage unit. Fastest return ever. It only took about 3 minutes to unhook and check back in our trailer, curbside.Vickie S. | First Impressions
The staff went above and beyond in helping us and were extremely wonderful!!grace r. | First Impressions
El cliente no dejó un comentario.Danielle G. | First Impressions
Our unit itself was acceptable, but the needles found outside of it and the sketchy people living in their unit a few doors down from ours made the whole experience super uncomfortable. People speeding through the lot also made everything feel unsafe. This unit served its purpose for us, but I don't plan to rent from this location ever again.Robbie W. | Overall Experience
El cliente no dejó un comentario.Jessie B. | First Impressions
El cliente no dejó un comentario.Dana C. | Overall Experience
El cliente no dejó un comentario.Yossef M. | Overall Experience
Thank you for making our needs important and meeting our needs.Dawn M. | Overall Experience
El cliente no dejó un comentario.Care U. | First Impressions
The only problem was, the computer was down at check in.David G. | First Impressions
Staff has excellent customer care skills!GREGORY J. | First Impressions
El cliente no dejó un comentario.Ashlee N. | First Impressions
El cliente no dejó un comentario.Misty H. | Online Move In
Thank you for making bvn our odd situation very easy and hassle free.Dawn M. | First Impressions
Very friendly, helpful staff! Highly recommendRonda B. | First Impressions
El cliente no dejó un comentario.paul angelo s. | Overall Experience
The pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I've ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!Geniva A. | First Impressions
El cliente no dejó un comentario.JEFFREY D. | First Impressions
El cliente no dejó un comentario.Tammy T. | First Impressions
El cliente no dejó un comentario.Regina E. | Online Move In
Thank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.Karen h. | First Impressions
El cliente no dejó un comentario.DONETTA B. | First Impressions
El cliente no dejó un comentario.JARED S. | Overall Experience
El cliente no dejó un comentario.TIMOTHEY W. | Overall Experience
Always were always dirty and smelled like cat P. All of our items got moldy in that facility. We have to move our stuff got ruined. We were told it was climate controlled. After we noticed our stuff getting mall day we realized it wasn't. We were like TooMICHAEL P. | Overall Experience
El cliente no dejó un comentario.David F. | Overall Experience
El cliente no dejó un comentario.Kevin F. | Overall Experience
Top notch facilityThomas G. | Overall Experience
El cliente no dejó un comentario.mark m. | Overall Experience
El cliente no dejó un comentario.Tracy B. | Overall Experience
El cliente no dejó un comentario.KRISTY H. | First Impressions
El cliente no dejó un comentario.david r. | First Impressions
John and his team are friendly and amazing!nick m. | First Impressions
I really love this location. The employee's are kind n professional. I wouldn't go anywhere else.Tina F. | First Impressions
Great place to rent a truck, and a free month of storage too.! We use them often. So Thankful.Martha R. | Overall Experience
El cliente no dejó un comentario.Christine r. | Overall Experience
One time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.Jennifer W. | Overall Experience
Everything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!Jeanette H. | Overall Experience
My experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,Brandon A. | Overall Experience
El cliente no dejó un comentario.LOUIS L. | Overall Experience
This is the best place ever I would recommend it for everyonePamela S. | Overall Experience
Time consuming process. Firstbstoragevunit was full of trash.Donald C. | Overall Experience
El cliente no dejó un comentario.Melia T. | Online Move In
El cliente no dejó un comentario.KEITH L. | First Impressions
When we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.Scott P. | Overall Experience
The bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!garrell h. | Overall Experience
Simply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.JAMES S. | Overall Experience
El cliente no dejó un comentario.Kristy H. | Overall Experience
El cliente no dejó un comentario.Rebecca S. | First Impressions
GraciasElizabeth M. | First Impressions
I love this place. Very friendly staff. I was in a hurry to.Kendra W. | First Impressions
I understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.Skylar H. | First Impressions
all on board were excellent help!Scott P. | First Impressions
We messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.Kera G. | First Impressions
Great service and professional supportrobert d. | First Impressions
We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!Tonya S. | First Impressions
They were professional and friendly.Kristy H. | First Impressions
U-Haul Moving & Storage en N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. JohnJOHN Z. | First Impressions
Very nice and helpful staff made everything a lot easierbrenda t. | First Impressions
Servicios adicionales en esta ubicación
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