El cliente no dejó un comentario.Kira B.
Customer Reviews for U-Haul Moving & Storage at N Glenstone
Springfield, MO 65803
(On the corner of N Glenstone & Commercial)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was filthy dirty when picked up and truck was not inspected by employees before leaving property also the mileage was unknown by me prior to leaving and employees or manager stated when dropped I had been more miles than what I had actually drove which caused a dispute and unacceptable vulgar language from management over the telephone to me which if uhaul was my business I would not allow thatKELBY W.
El cliente no dejó un comentario.Tonja D.
El cliente no dejó un comentario.ALAYNA H.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.MANUEL S.
This was excellent. My original online reservation was for a different location. That location did not have what I wanted. So, uhaul switched the location. The new location did not work for me, so I requested the Glenstone location. The reservation did not get entered, but the Glenstone location was able to meet my needs. I have booked with them again for this week.BILL B.
No issues. Good customer service.KIM W.
The customer service was the absolute best the employee that I dealt with went beyond any expectations I would ever imagine receiving he was very efficient, respectful, appropriate and really made my experience renting from U-haul a pleasant and very good rental over all the return anytime is so convenient being that I didn't want to keep the trailor for longer then I needed for my own secure purposes knowing it is safely returned gave me peice if mind I would most definitely recommend this location and U- haul in general to anyone!!! Again the employee really deserves recognition for going beyond to make renting an easy stress-free experience!!!AMBER H.
They said they were giving me a credit for the appliance dolly that I did not use. Out of kindness of them. But my card still shows I'm being charged for it. Along with the email they sent me my phone number is 816-726-1597KENNETH R.
The truck was stolen with my stuff inside. I called you first and then made a police report on it. Why am I getting charges for this now?Tandi M.
Keep doing what your doing. It took me 5 minutes total to check in and another 5 to check out, your setting the standard for customer service. TyJAMES H.
El cliente no dejó un comentario.CHERYL S.
The guy that waited on us just had a great personality was really nice and explained everything really well. I really liked working with himMARIETTA R.
Friendly helpful staff.Janita C.
El cliente no dejó un comentario.Dennis M.
The car dolly I rented would not secure the vehicle.I had to stop every 30 minutes to fix the problem. Will never rent from UHaul againWILLIAM B.
The staff at this location was very friendly and helpful.CRAIG S.
Everyone was professional and made sure I got what I paid for. They also gave me tips on how to save money if I didn't need the uhaul for the entire time.BRENNA C.
Everything was great!Jerry P.
The pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I've ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!Geniva A. | First Impressions
El cliente no dejó un comentario.JEFFREY D. | First Impressions
Your app doesn't work!!!KENNETH B.
El cliente no dejó un comentario.CARMEN L.
Not sure if the trailer I had was malfunctioning or if it was normal, but every time I would hit any kind of a bump, empty or loaded. I could feel the trailer brakes engage and stay for a little white and drag the truck.MICHAEL M.
El cliente no dejó un comentario.MARILYN C.
Truck gets horrible mileage!SUSAN M.
El cliente no dejó un comentario.Alexis B.
Quick service and got me right on the road.John P.
I was in and out in 15 minutes and the employee even switched my ball on my receiver aroundPhillip F.
When I picked up the equipment the network computer system was inoperable. The clerk informed me I would have unlimited miles and no charge on the utility dolly. After I returned the equipment, I received my receipt. I was charged for the dolly and additional miles.Kaleb N.
El cliente no dejó un comentario.HAROLD P.
El cliente no dejó un comentario.KENNETH G.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Joby G.
El cliente no dejó un comentario.TERESA D.
El cliente no dejó un comentario.Sandra K.
Great customer service. Very professional, yet friendly and helpful.JACQUE H.
El cliente no dejó un comentario.Adrien F.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.Tammy T. | First Impressions
Easy pickup older but seemed well maintainedPATRICIA K.
El cliente no dejó un comentario.Aaron F.
El cliente no dejó un comentario.Regina E. | Online Move In
El cliente no dejó un comentario.MICHELE B.
Thank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.Karen h. | First Impressions
El cliente no dejó un comentario.Ronald G.
El cliente no dejó un comentario.REBECCA J.
El cliente no dejó un comentario.DONETTA B. | First Impressions
El cliente no dejó un comentario.Chris M.
It was about 5 degrees and snowing w a wind chill of -15 to 20! The employees (heat broken in the store). We're energetic and amazing. They went out and shocked around the trailer. They used a blower to blow the snow of the trailer. They were awesome especially w the weather. Great group!!!PETER H.
El cliente no dejó un comentario.FAYE A.
El cliente no dejó un comentario.RUSSELL Y.
El cliente no dejó un comentario.vincent R.
Nothing, all of my needs and expectations were meet.MARK M.
Seats full of animal hair needed to return it earlyJames S.
Just want to acknowledge â€œHannaâ€ She's always busy or ready to help. Professional yet friendly personality, in person and on phone. I always enjoy seeing her on duty when I get there.Rhonda L.
Ordering on line was a waste of time, they still had to go through drivers lic and more questions, and then tried to give me a enclosed trailer rather than an open one that I had ordered. To much smoking and joking, needs supervision.MAX R.
Kept charging my card weekly 500 and getting payment but they saying I owe a balance from November, which is wrong because they kept renting to me. Iv paid over $5,000 since November 24th and saying I still owe more??? I have bank statements to prove they have charged me every week. They tack on extra charges they cant explain. When we contact corporate they just say the same thing. They are ripping us off. Their customer service is not very good either!!!Bethany J.
El cliente no dejó un comentario.DON R.
El cliente no dejó un comentario.JARED S. | Overall Experience
El cliente no dejó un comentario.ANGELA P.
Seemed like a well run facility. Simple to pull in and drop off. Staff was readily available. Great experience!James S.
Great customer service! Highly recommend this facility.THOMAS C.
The check in after closing time was a big hassle using the mobile app having to take pictures and stuff I did not like that needs to be streamlinedDON R.
El cliente no dejó un comentario.GARRETT V.
El cliente no dejó un comentario.TIMOTHEY W. | Overall Experience
Great staff, easy rental. Definitely recommend just going inside to complete your pick up - the "self check in" process via mobile device is very clunky and frankly doesn't work. The great staff made up for that - would definitely recommend this location!JAMES B.
El cliente no dejó un comentario.JOE B.
Fast and friendly. Truck was ready to go and the gentleman working were very helpful with helping me get boxes and a dolly.Stacy D.
El cliente no dejó un comentario.Michael S.
great ride decent priceMICHAEL H.
The only issue I had was the snow in the truck. We had to clean all the snow out of the back of the truck before we could move some furniture. The rest of the experience was delightful and all the guys were pleasant and helpful. Thank you for making our move easy.BETHANN R.
El cliente no dejó un comentario.GERALD S.
El cliente no dejó un comentario.SAMUEL W.
Always were always dirty and smelled like cat P. All of our items got moldy in that facility. We have to move our stuff got ruined. We were told it was climate controlled. After we noticed our stuff getting mall day we realized it wasn't. We were like TooMICHAEL P. | Overall Experience
El cliente no dejó un comentario.MITCHELL F.
El cliente no dejó un comentario.David F. | Overall Experience
The person who provide service wasGreat and had great attitudeDELONCEY T.
El cliente no dejó un comentario.Stephen H.
great customer serviceROBERT B.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Teri W.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.Judy M.
The chains on the tow dolly were off the ground when I left but were only through the ring one time so the movement of the vehicle caused the chain to shift and drag a majority on the asphalt causing sparks. I adjusted them before traveling in the south western regions of US where fire danger is highCynthia M.
El cliente no dejó un comentario.WESH E.
Easy and fast checkout. Great service.Thomas C.
El cliente no dejó un comentario.Kevin F. | Overall Experience
The Van was absolutely horrid smelling due to Cigarette smoke, 19.95/day in town plus fees&mileage... Total scam. I got charged 3 days when I had it for 2 barely put mileage on it and ended up with an almost $140 bill. YEP.. good business practice. I won't be renting again.JOSHUA F.
El cliente no dejó un comentario.VITO L.
El cliente no dejó un comentario.Michael A.
APPLIANCE DOLLY AND FURNITURE PADS WERE NOT IN TRUCK. DIDN'T HAVE AN APPLIANCE DOLLY AT ALL WHEN I HAD RESERVED ONE.kelly P.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Jerry N.
El cliente no dejó un comentario.Jacqueline M.
Pick up was fineWILLIAM J.
The return process was quick and easy. We were in and out in 5 min. The person that checked us in was friendly and experienced. Very pleasant rental experience from pickup to drop off. Thank You, Bill.William S.
Don't text me at 4:50 a.m. to take a damn survey!Micheal M.
Outstanding experienceJanet S.
Top notch facilityThomas G. | Overall Experience
El cliente no dejó un comentario.mark m. | Overall Experience
Very friendly customer support! The employees helped me obtain my uhaul in the most time efficient manner. I was let down at a previous location that "lost" my reservation so I was referred to this location at North Glenstone. All I can say is, I was very pleased to receive flawless support.Jordan O.
El cliente no dejó un comentario.Tracy B. | Overall Experience
El cliente no dejó un comentario.Kassen C.
Sorry my last message I accidentally sent without finishing just how helpful and pleasant this staff has been. I appreciate them. All . They've all been very patient and helpful with me. I will continue using this particular store as much as possible. GraciasRHONDA L.
El cliente no dejó un comentario.KRISTY H. | First Impressions
I had problems with the online drop-off process; may need to be corrected for easier use.David R.
El cliente no dejó un comentario.Hershel D.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.KENNETH R.
Focus on the customer and not what benefits youAshley N.
My only concern is that when I originally made a reservation online it indicated a price of .59/mile charge but I was instead charged $1.19/mile. I don't understand the change. I only rented the 10 ft truck which online was supposed to be .59/ mile; the 15 ft truck was quoted at .79/ mile and the 20 ft truck was quoted at $1.19/mile. I would like to see you honor your quotes. And I would like to be refunded the extra .60 X 30 miles= $18. Thank you for your attention.DANA M.
El cliente no dejó un comentario.david r. | First Impressions
John and his team are friendly and amazing!nick m. | First Impressions
I really love this location. The employee's are kind n professional. I wouldn't go anywhere else.Tina F. | First Impressions
Great place to rent a truck, and a free month of storage too.! We use them often. So Thankful.Martha R. | Overall Experience
El cliente no dejó un comentario.Christine r. | Overall Experience
One time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.Jennifer W. | Overall Experience
Everything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!Jeanette H. | Overall Experience
My experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,Brandon A. | Overall Experience
El cliente no dejó un comentario.LOUIS L. | Overall Experience
This is the best place ever I would recommend it for everyonePamela S. | Overall Experience
Time consuming process. Firstbstoragevunit was full of trash.Donald C. | Overall Experience
El cliente no dejó un comentario.Melia T. | Online Move In
El cliente no dejó un comentario.KEITH L. | First Impressions
When we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.Scott P. | Overall Experience
The bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!garrell h. | Overall Experience
Simply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.JAMES S. | Overall Experience
El cliente no dejó un comentario.Kristy H. | Overall Experience
El cliente no dejó un comentario.Oney L. | Overall Experience
El cliente no dejó un comentario.Patrick M. | Overall Experience
Staff is awesome.Tameka A. | Overall Experience
El cliente no dejó un comentario.Marie K. | Overall Experience
Once again, when I went into the office to cancel my storage, 2 employees did not have masks on. When they saw me , they put them on, but kept taking them on and off. It was better, but still unsafe. Once again, Samuel helped me and he had his mask on at all times and was great.Marla D. | Overall Experience
The trash receptacles were in need of emptying as well as the parking lot required clean up.HUGH J. | Overall Experience
Were r my.b ElongingsJacquelyn L. | Overall Experience
I checked out online. 2 days later I waited 30 minutes on hold on the phone to verify that they received it and that someone would finish processing the check out. A week later and no one had finished it so I was racking up charges on my account. I finally had to drive over to get someone to check it out. That's ridiculous.Emily C. | Overall Experience
I was very disappointed by the lack of posting specific to the requirement of masks within the business which includes public areas within storage. So, I organized myself for a move out and arranged at times early and late when others were not present.HARRY B. | Overall Experience
El cliente no dejó un comentario.Rebecca S. | First Impressions
I am appalled that you are not requiring your employees to wear a mask. I felt so unsafe during the reservation process. Most of the customers and 2 out of 4 employees were not masked. UHaul should step up and require masks for employees and customers. Very disappointed and if I was not desperate, I would not have used this facility. I will not recommend or use UHaul again.Marla D. | First Impressions
Delivered everything promised from the start. Staff very friendly and knowledgeable.HENRY M. | Overall Experience
GraciasElizabeth M. | First Impressions
I love this place. Very friendly staff. I was in a hurry to.Kendra W. | First Impressions
I only stayed with Uhaul for two months due to the inefficiency of the facility and staff. I set up an automatic draw which never worked. I was locked out of the building and my unit at least three times. I was sent two late fees although I had already paid. The staff could not fix the problem although they did try. I gave up being able to use my storage unit so I transferred to another company.JERRY S. | Overall Experience
There's no light in the unit or outside. So at night was very hard to see. Also there was no gate at all around the units. Was small and the cost was 109.00 a month for small place. It was vinbient at the time. But it wasn't economical. The guys that worked inside were friendly n very helpful when I left. The phone person and the one doing email kept sending me late fees n payment due at the time And I was already moved outTheresa R. | Overall Experience
I wish I knew that the storage units were only accessible from 5am-10pm. I assumed it was 24 hour access as your given a pin code to enter. Worked all day have to be out of my place 11am so I packed up my suv to make two trips to the storage and have everything done the night before and arrived at 11pm to find out I can access it so had to drive home and wait. Outside of that great placeKris H. | First Impressions
Had I known there was no elevator to access the second floor, I never would have used this facility. It is difficult to push items up and down very steep ramp.Geoff P. | First Impressions
El cliente no dejó un comentario.Dana C. | Overall Experience
I understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.Skylar H. | First Impressions
El cliente no dejó un comentario.EDWARD F. | Overall Experience
all on board were excellent help!Scott P. | First Impressions
I appreciate the one month of free storage given to me by U-Haul. The whole experience went well. GraciasPatrick M. | Overall Experience
We messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.Kera G. | First Impressions
I had to have a craniotomy on Feb 6th, once surgeons got in, they found I had 3 brain tumors, not 1. I got behind and John helped me. I will never forget his generosity. Thank you so much!!Norma L. | Overall Experience
Very good thanksCharles J. | Overall Experience
No commentsGerard S. | Overall Experience
Pickup was very long and tedious, as it was done with another party over the phone. Dropoff was very easy.doug s. | First Impressions
BuenoDonald G. | Overall Experience
My whole experience with uhaul was very good!Priscilla G. | Overall Experience
I had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it wPriscilla G. | First Impressions
I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.david m. | Overall Experience
Always love using your service when I move..Lena B. | First Impressions
Awesome crewDonavan H. | First Impressions
The worst managment everMIKE A. | Overall Experience
John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.Lucas c. | First Impressions
First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as wellRichard C. | Overall Experience
I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.Tina B. | Overall Experience
This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.Megan M. | Overall Experience
I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalismrhonda k. | First Impressions
I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!Andrew G. | First Impressions
Great service and professional supportrobert d. | First Impressions
AwesomeJoyce W. | First Impressions
Great, friendly and educational. ❤️❤️Kay S. | First Impressions
The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!ALIEA M. | First Impressions
There was no light in my internal unit so it made it very difficult to maneuverjennifer c. | Overall Experience
We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!Tonya S. | First Impressions
Good service!daniel s. | First Impressions
They were professional and friendly.Kristy H. | First Impressions
Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.Jeffery T. | First Impressions
U-Haul Moving & Storage en N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. JohnJOHN Z. | First Impressions
Wonderful service.anna d. | First Impressions
Great helpMIKE A. | First Impressions
Very nice and helpful staff made everything a lot easierbrenda t. | First Impressions
John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.Sean M. | Overall Experience
Thank you for good service and keeping my belongings safe and secure.lisa k. | Overall Experience
Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!Robin M. | First Impressions
N/aJohn T. | Overall Experience
Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..Stan m. | Overall Experience
John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.LANA C. | First Impressions
Excellent facility and staff.paul s. | Overall Experience
The customer service is excellent but a climate controlled building shouldn't be colder than it is outsideTodd P. | First Impressions
Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.alan wesley g. | Overall Experience
Graciaschris w. | Overall Experience
Thank you for keeping my things clean and safeChester J. | Overall Experience
Everything there was excellent.frank g. | Overall Experience
Clean well secured facility. Excellent customer service at this location.. I would rent from them again.Ann V. | Overall Experience
Good service and people.frank g. | Reservación
Efficient, knowledgeable, exceptional service! ¡Gracias!Jamie K. | Reservación
So appreciate the service and help I received ... couldn't have done it without them!!!diane r. | Overall Experience
Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. ¡Gracias!kevin d. | Overall Experience
Very nice and convenient facility.Eric S. | Overall Experience
Clean facilities, well maintained and secure. Friendly staff.Jayna W. | Overall Experience
Great experience all the employees were very helpful and very friendlyPatricia H. | Reservación
They were all very pleasant to work with and very accommodating.Teresa C. | Reservación
Staff was very knowlegable and helpful. Storage facility was clean and comfortable.Brent S. | Overall Experience
They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.Gary M. | Overall Experience
Great staff, very helpfulalbert h. | Overall Experience
I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.David N. | Overall Experience
Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloadingGary M. | Reservación
Very pleased. Excellent experience!Marlin K. | Overall Experience
There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.Dennis L. | Overall Experience
Had to wait in line for long timeRegena H. | Overall Experience
Thank you for all your help in getting us enough units for our stuff. Very helpful!Janet M. | Reservación
The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.cayree r. | Reservación
We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.Sheila O. | Overall Experience
Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.Darrin B. | Overall Experience
Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.ac t. | Overall Experience
User friendly staff. Ryan went out of the way to help. Graciasviswanathan s. | Overall Experience
The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.Rajena w. | Overall Experience
Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn't answer questions bc he's new & GM wasn't available.. then Unit wasn't truck accessible-cancel!Melissa P. | Overall Experience
Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.ROBERT C. | Overall Experience
Additional Services at this Location
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