Comentarios del cliente para U-Haul Moving & Storage at N Glenstone

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at N Glenstone

Grado total:

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Mary L. en

Grado:

El cliente no dejó un comentario.

Christine R. en

Grado:

I rented a cargo van. Being a small woman, I was surprised at how easy it was to drive and how well it handled, even when full. It also seemed to get decent gas mileage. The staff were friendly, too. I wouldn't hesitate to rent from here again.

Leah R. en

Grado:

First, I thought I was renting a $20 a day pickup truck. It was not explained that this pickup was going to cost me $79 a day. Second, the receipt is extremely confusing to read. One part shows I was charged for one day plus some mileage and another part of the same receipt shows I was charged for 2 days plus mileage. It also shows 2 separate credit card payments and I'm wondering what that is for. One charge on my card for $78.24 (What was that for?) and another for $128.64 (What was that for?). None of the numbers match!!!! What the hell did I pay for?!!! Why can't you give a straight forward receipt?!!! Why did your advertisement say the truck was for $20 but I was charged $79?!!! The only part of the entire thing I understood was the charge for the gas because my son did not fill it up to the level it was when we picked it up! Even that is ridiculous. Charging twice what is charged locally but whatever. That part is my son's fault. The rest is an absolute mess. I want answers to my questions and you need to improve your receipt system so YOUR CUSTOMERS can understand them.

david m. en

Grado:

I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.

brenda S. en

Grado:

El cliente no dejó un comentario.

Don H. en

Grado:

El cliente no dejó un comentario.

koehler P. en

Grado:

El cliente no dejó un comentario.

Lisa M. en

Grado:

price was way off from what I booked online & same thing happened to customer next to me, they corrected it but only because I caught it & I probably wouldn't have been paying attention if I didn't just watch person next to me go thru same thing. Employees were super hung over & barely functioning

Michael N. en

Grado:

El cliente no dejó un comentario.

Jordan C. en

Grado:

I'm not sure I blame this specific location just uhaul in general. Don't use uhaul! There equipment is unreliable. I've had two major breakdowns in less than a year leaving me stranded for hours and delayed for even longer. The roadside assistance communication is a joke it takes so long in between calls and them making decisions that leave you baffled. If I could do it over I would pay a little more for better maintained more reliable equipment. Don't make the same mistake I made by going back for more of the same.

Vickie E. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

Have more than one person doing check ins and check outs. Don't tell people what their vehicles are capable of towing.

hal B. en

Grado:

Closed when dropping off truck so no interaction.

Lena B. en

Grado:

Always love using your service when I move..

Ralph S. en

Grado:

Can’t recommend anything. Was an easy and very efficient return.

DENARD D. en

Grado:

El cliente no dejó un comentario.

Steve K. en

Grado:

Quick and easy

Mark W. en

Grado:

El cliente no dejó un comentario.

Rodger J. en

Grado:

El cliente no dejó un comentario.

Grant G. en

Grado:

El cliente no dejó un comentario.

Rhonda F. en

Grado:

The interior windshield was filthy. For a vehicle with 10,000 miles, it was pretty dirty.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Jeffrey W. en

Grado:

The kids at Springfield drop off location was very polite and helpful as well however I dropped off the truck 15 minutes before closing and next day I received a “after hours charge of $20.00 was not very happy with how that worked out

Lisa J. en

Grado:

El cliente no dejó un comentario.

Ella R. en

Grado:

El cliente no dejó un comentario.

Patrick R. en

Grado:

Did pickup online - vehicle was not located where they said it would be - had to talk to customer service and walk around the building til I found it

reba F. en

Grado:

El cliente no dejó un comentario.

Austin O. en

Grado:

We have used this and one other location here in Springfield mo. They took our truck because of too many extension s even though we had paid 901.09 just for the one rental that's not including the thousands we have spent in recent months prior to this big move. Them taking are you all that this was saying and then he's like to where I live to get already been shut off because we should have already been on the road that day to our new home and don't I'd say for the money we spent with you guys we were done terribly this location in the end John perkond did his best to work it out for us but still made us pay for something we already paid for

Christine C. en

Grado:

El cliente no dejó un comentario.

Manon S. en

Grado:

My husband returned to this location I did not go with him therefore I cannot speak to his experience.

haily C. en

Grado:

El cliente no dejó un comentario.

thomas F. en

Grado:

Enforce no smoking in trucks!

Lauren A. en

Grado:

El cliente no dejó un comentario.

Donavan H. en

Grado:

Awesome crew

MIKE A. en

Grado:

The worst managment ever

Lucas c. en

Grado:

John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.

Richard C. en

Grado:

First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well

Tina B. en

Grado:

I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.

Megan M. en

Grado:

This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.

rhonda k. en

Grado:

I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism

Andrew G. en

Grado:

I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!

robert d. en

Grado:

Great service and professional support

Joyce W. en

Grado:

Awesome

Kay S. en

Grado:

Great, friendly and educational. ❤️❤️

ALIEA M. en

Grado:

The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

jennifer c. en

Grado:

There was no light in my internal unit so it made it very difficult to maneuver

Tonya S. en

Grado:

We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

daniel s. en

Grado:

Good service!

Kristy H. en

Grado:

They were professional and friendly.

Jeffery T. en

Grado:

Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

JOHN Z. en

Grado:

U-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

anna d. en

Grado:

Wonderful service.

MIKE A. en

Grado:

Great help

brenda t. en

Grado:

Very nice and helpful staff made everything a lot easier

Sean M. en

Grado:

John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

lisa k. en

Grado:

Thank you for good service and keeping my belongings safe and secure.

Robin M. en

Grado:

Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

John T. en

Grado:

N/a

Stan m. en

Grado:

Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

LANA C. en

Grado:

John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

paul s. en

Grado:

Excellent facility and staff.

Todd P. en

Grado:

The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

alan wesley g. en

Grado:

Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

chris w. en

Grado:

Thank you

Chester J. en

Grado:

Thank you for keeping my things clean and safe

frank g. en

Grado:

Everything there was excellent.

Ann V. en

Grado:

Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

frank g. en

Grado:

Good service and people.

Jamie K. en

Grado:

Efficient, knowledgeable, exceptional service! Thank you!

diane r. en

Grado:

So appreciate the service and help I received ... couldn't have done it without them!!!

kevin d. en

Grado:

Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!

Eric S. en

Grado:

Very nice and convenient facility.

Jayna W. en

Grado:

Clean facilities, well maintained and secure. Friendly staff.

Patricia H. en

Grado:

Great experience all the employees were very helpful and very friendly

Teresa C. en

Grado:

They were all very pleasant to work with and very accommodating.

Brent S. en

Grado:

Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Gary M. en

Grado:

They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

albert h. en

Grado:

Great staff, very helpful

David N. en

Grado:

I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

Gary M. en

Grado:

Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Marlin K. en

Grado:

Very pleased. Excellent experience!

Dennis L. en

Grado:

There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Regena H. en

Grado:

Had to wait in line for long time

Janet M. en

Grado:

Thank you for all your help in getting us enough units for our stuff. Very helpful!

cayree r. en

Grado:

The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

Sheila O. en

Grado:

We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Darrin B. en

Grado:

Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

ac t. en

Grado:

Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

viswanathan s. en

Grado:

User friendly staff. Ryan went out of the way to help. Thank you

Rajena w. en

Grado:

The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Melissa P. en

Grado:

Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!

ROBERT C. en

Grado:

Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.