Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

8,797 reviews

3211 Mayfield Rd   Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

(216) 397-8737

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(216) 397-8737

3211 Mayfield Rd
Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

Tynnetta H. 
Rating:
5.0

Customer did not leave a comment.

Wylena E. 
Rating:
5.0

Customer did not leave a comment.

AMANDA G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Davaughn W. 
Rating:
5.0

Nothing. This was very easy and painless. I would only say one thing, there ought to be a bit more leeway with extending the return time. If someone is responsible enough to arrange, in advance, to have the truck for an additional day to give them time to unload it, there ought to be a no-fee way to do that. I do understand about charging someone who returns a truck late without making any prior arrangement. In general, though, cut us some slackâ€"we are moving ourselves and it is hard!

John H. 
Rating:
5.0

Totally satisfied!

JAMES F. 
Rating:
5.0

Absolutely the cleanest and most well-maintained trucks in North America. The staff was very pleasant they made the entire process seamless. Very professional. The best!

Randolph G. 
Rating:
5.0

Great group of people, always very helpful and friendly. The manager at this location should be commended for having a great team!!

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Continue doing what you doing service is excellent and everything was on time associates were excellent and very friendly and helpful

Karim K. 
Rating:
2.0

In fairness to the location, they were busy and it was snowing quite a bit when we arrived to drop the trailer off on Sunday, 11/28. We parked at the drop off spot and waited for someone to approach (we've used this site before). The guy that approached never came to the car window, never asked to see any documentation, but instead walked to the rear and began the unhitching process. Once he was finished, my husband had to get out and go after him because he'd left Uhaul's connector for the taillights plugged into my vehicle. When that was handed off, he asked my husband's assistance to push the trailer into a parking spot. With the trailer parked, we left thinking all was fine. On 12/1, I noticed a missed call from an unknown number with no voicemail left. A Google search of the number found it was the Uhaul drop off location. I attempted to call back to see what the issue was, and got dropped in the Uhaul customer service line for a 30 minute wait. Kim with Customer Service was great! She was quick with her questions because it was close to time for the drop off location to close. She placed me on hold and called them, and was able to speak to someone who said they'd check the lot again for the trailer. I'm frustrated with the lack of professionalism during this drop off. Why call me and then not leave a message if you still don't have record of my returning the trailer? I also had no follow up contact from this location, no call or email to say "Hey, we found it! You're all set!" The only way I knew it was located was by checking the uhaul website, and receiving the email for this survey. We've used this location in the past for both drop off and pick up, and I don't think we've had an experience like this previously. This likely won't deter us from using them again, but I hope any future experiences are better.

Jillian C. 
Rating:
5.0

Customer did not leave a comment.

Brandy B. 
Rating:
4.0

I was delivering furniture to recently arrived Afghanis. I made three stops. It took longer than I anticipated. When I called to say I would be returning the truck an hour later, I was told it would cost me an additional $48. I was disappointed.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Saraswati P. 
Rating:
5.0

Workers were great help! If i could score on each one i'll give them a 100!!!

JEANVANEE B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
1.0

Have a lot of trouble dropping the truck. I can't access to the app was worse.

LUZXIOMARA R. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Make sure there is even wiper fluid in the winter.

PHYLLIS P. 
Rating:
5.0

Customer did not leave a comment.

KEEANA W. 
Rating:
5.0

Staff were polite and working hard!

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Menachem H. 
Rating:
4.0

Customer did not leave a comment.

April G.  |  Overall Experience 
Rating:
5.0

Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank you

Anthony B.  |  Overall Experience 
Rating:
5.0

Had a few hiccups with the no contact pick up. But the staff resolved it and were very personable. Had an issue with the return, thank you to Fantashia -- good customer service is appreciated!!

JODY B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Jw B. 
Rating:
4.0

Customer did not leave a comment.

BETINA V. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Very friendly and wonderful people

Quiana I. 
Rating:
5.0

Everything was professional but friendly and expeditious!

Levi S. 
Rating:
1.0

Upon entering the young didnt greet or speak. The same young guy who was helping me said my card want working he didn't why and I asked him could he find out why he said no he couldn't. His Co worker came and said he can try it o. His register it still didn't work. So he called someone on the phone and that Person processed it over the phone. Im glad he was there to help

DESHA H. 
Rating:
5.0

Customer did not leave a comment.

AHMED GALAL M. 
Rating:
5.0

came right out and helped me get going

KEITH B. 
Rating:
5.0

Excellent customer service!!!

Ana D. 
Rating:
4.0

They got the job done and we're efficient and ready to go as planned.

Robert A. 
Rating:
5.0

Convenient service, thanks!

JAMAL B. 
Rating:
5.0

Pick up and drop off were fast and efficient. The staff was courteous and the truck was clean. Everything you'd want and expect from good service.

Leah W. 
Rating:
3.0

Customer did not leave a comment.

Ranjan D. 
Rating:
5.0

The young lady who assisted me was efficient, courteous, and thorough. It was a good experience from start to finish.

CHERYL H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Can't think of anything.

James W. 
Rating:
4.0

I would like to know why the policy change. I paid a flat rate of $1800 dollars for a one way out of town move. A couple of years ago I did the same thing and spent less money then now, with a bigger truck. I spent $500 for a 24' from Virginia to MS. Why am I spending $1800 for a 10' from Cleveland to MS

DERRICK J. 
Rating:
5.0

Nothing it was great!

Heather F. 
Rating:
3.0

When people make reservations for a certain truck size, it really helps if the GM doesn't switch the reservation for a bigger truck (10 to 15 foot). Its not a 'deal' if you reserved the smaller truck for a specific reason.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE T. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

no

RL D. 
Rating:
5.0

Create an option a jack for trailer

Clifford L. 
Rating:
4.0

Move the “Speed Kills” decal, so that it doesn't obscure the actual speed on the speedometer.

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

LEONID R. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
4.0

Agent who took order was knowledgeable, efficient, and courteous. Good "face" for the company.

David R. 
Rating:
1.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Very easy and smooth drop off. Thank you!

Jason E. 
Rating:
1.0

Customer did not leave a comment.

VALERIA H. 
Rating:
5.0

The CSR who assisted me was super friendly & very professional! Kudos to him & his entire team! I will definitely use this location again - because of the positive atmosphere!

SHANDA S. 
Rating:
5.0

Staff were polite and helpful! Equipment ready to go when I got there! No problems when I got there.

LINDA H. 
Rating:
5.0

Not A Thing👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾

AMANDA F. 
Rating:
5.0

There were a lot of vans/trucks waiting to be returned. Within 5 minutes, a nice young man asked me to pull up, and then assured me that everything was fine and I could go. Great service!

RYAN M. 
Rating:
5.0

When I first called seeking to reserve from this location, I was told they had no vans available for the date I wanted. But when I called the central UHaul number I was able to make a reservation (for less than the price I saw online) with pickup at my preferred location. I'm not sure what changed, but the result was a very convenient rental, and the pickup and drop off process was super-efficient.

JEFFRY K. 
Rating:
4.0

Customer did not leave a comment.

Henry E. 
Rating:
5.0

Fix your app. It's broken on Android 12

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Marvin F. 
Rating:
5.0

Customer did not leave a comment.

AVI L. 
Rating:
5.0

Images taken by staff if truck were incorrect and I had to upload photos of the correct vehicle.

RAYMOND K. 
Rating:
3.0

Great customer service, van was dirty on inside & out. Van needed new brakes which made me feel unsafe when going higher speeds.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Friendly and courteous staff

Christi G. 
Rating:
4.0

Customer did not leave a comment.

Zachary T. 
Rating:
3.0

The 26' vehicle I rented was in very poor maitenance. It need a wheel alignment, as I had to level th steerig wheel at 9 and 2 in order to drive straight. This mechanical defect decreases the ability of an inexperienced person to drive the vehicle safely. Additionally, when customers are lined up in the lobby, the rep has to learn how to prioritize the customers in oerson and at the same time satisfy the customers on the phone.

DAVEDA B. 
Rating:
1.0

I've rented from this location several times and I've never had a problem until now. I reserved a 20” truck, restored the gas and returned it early than the 8 hours I had reserved. I received a call from someone at the store at 6pm asking when I would be returning the truck as it is now late after 5pm. I explained that I dropped the truck of early and was told by a male employee that was outside when I pulled up in the lot to leave the keys in the truck and I'll receive a email receipt and I was all set. She apologized and said she would go check my mileage and gas. Two days later which is now a Monday I receive a text message mentioning I would be returning the truck that day, as if the truck was still in possession over the weekend. At this point I'm now furious and confused and more so worried about being charged for a rental I returned early. I contacted the store requesting to get the issue resolved and was told a email would be sent and I would hear from the GM of the store I rented from. It is now 4 business days later and this issue has not yet been resolved and I have yet to hear from the GM. Everyone I keep speaking with on the phone is saying the same thing and are unable to make the changes to my account regarding the reimbursement of the correct amount of days I had the rental. I need to wait to hear from the GM. At this point, I need to speak with someone in corporate because the service is beyond poor for such a mistake and I will never rent from here or refer anyone!

SHERICA I. 
Rating:
4.0

It's an ok location but the gas was lower then said but I had to leave quick so I had to put extra gas in the tank

Tyreke S. 
Rating:
1.0

Better customer service. Keep better track of you trucks. Supervisor never call me regarding the service I received on Sunday I requested a call from her did not receive a call. Over charged me for mileage.

CHARLENE L. 
Rating:
3.0

Customer did not leave a comment.

HANY A. 
Rating:
5.0

Staff was helpful, knowledgeable and worked well together to get my rental ready.

Suinda M. 
Rating:
5.0

Great team of workers at the mayfield location

Dianna H. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

I have rented from this location multiple times and have found it to be an excellent location compared to others. The agents, especially Fantasia, is consistently pleasant, efficient and helpful. She is a true asset and a key part of the positive experience during what can be a stressful moving day. Thank you!

ROD R. 
Rating:
3.0

Customer did not leave a comment.

SYRNITTA L. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

We have rented from UHaul many times, but this trailer was absolute crap. Very old, leaked in multiple places, and the roll-up door was nearly impossible to budge without a second person to assist. This trailer was not worth what I paid! If I'd had the flexibility, I'd have refused or returned this one immediately.

NANCY S. 
Rating:
5.0

Great personnel...good experience!

STEPHEN BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
1.0

They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer service

kelly r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

For the return process, have a certified method of providing a receipt as proof of final payment and services rendered. After handing over the keys was told that's all I needed to do. When inquiring about a receipt, was told that they emailed it to me. I never received an email or any paperwork showing a receipt of finalized charges and payment in full.

Gary A. 
Rating:
4.0

Customer did not leave a comment.

LISA M. 
Rating:
4.0

Increased signage would be helpful that directs customers where to return equipment since trucks and trailers need to be returned on different sides of the building.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
4.0

The people at the location were great. I probably won't use uhaul again after my experience with the 24/7 mobile.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
1.0

Very upset only one person working the counter I was in line for almost an hour very disappointed I rent a lot of trucks from you guys I can't afford to sit in line for a hour

CHAIM E. 
Rating:
5.0

Everyone - every time - I have gone in to either get boxes for moving or to rent a truck (this past weekend) have been great. Very nice, knowledgeable, work out requests as quickly as possible, patient with questions. Drop off of vehicle was incredibly fast and efficient! Great location!

MAUREEN G. 
Rating:
5.0

Nothing...the process was like clockwork.

DARIN B. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Marc H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERTJ L. 
Rating:
3.0

Customer did not leave a comment.

VLADIMIR I. 
Rating:
1.0

Customer did not leave a comment.

Willenna B.  |  Overall Experience 
Rating:
5.0

The staff is fantastic and accommodating.

Bryan T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Willenna B.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful

Jennifer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
No reviews have been submitted for this location.

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