Comentarios de los clientes para U-Haul Moving & Storage at Main St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Main St

Clasificación general:

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Darryl H.
Clasificación:

While double parked unloading with the flasher on only for maybe an hour the battery died. I called for help to the number provided on my invoice several time. Each time on hold by an automatic answering service for long periods of time only never to have any one help me. The battery should have never died with the flashers on only after one hour. I eventually received help from person who had cables that was parking near where I was unloading.

Mark H.
Clasificación:

El cliente no dejó un comentario.

Leah L.
Clasificación:

The young man behind the desk was so nice and helpful. The cargo van drove well

Alberta P.
Clasificación:

I can't say enough praise they were on time and everything was done with speed and perfection they also dropped off appliances to other addresses and stayed past thee allotted three hours also put my bed together I would hire them again

Christopher P.
Clasificación:

The location and people working there were great. HOWEVER.... I was supposed to pick up at 630am, allegedly all I had to do was check in via the app. The problem with this is your app is absolute garbage and does not work. I had to wait until 9am meaning I lost 2.5 hours of time I paid for because of this useless app.

grace P.
Clasificación:

El cliente no dejó un comentario.

Judith B.
Clasificación:

The van I was given was the filthiest vehicle I've ever had to drive. You could barely see through the windshield when the sun hit it, the dash, floor and all services were filthy, including someone's candy wrappers and old cardboard. Even worse, the van safety hadn't been checked before giving it to me. The right rear tire was going flat! They said they'd get me another van (after I'd already waited 30 minutes), but all they did was put air in the tire. I had to get off the highway and put more air in the tire during my 140 mile round trip. Do not underestimate the gravity of this. COVID-19 is on the rise in Erie Co. The van was FILTHY. And, I'm 65 years old. I've used uhaul many, many times, for moving and storage, both personally and for the organization I run. The irresponsibility shown by uhaul yesterday has completely soured me on your company. This location is dangerous in their disregard of necessary safety measures.

Skyler R.
Clasificación:

El cliente no dejó un comentario.

Adam B.
Clasificación:

During pickup app crashed several times, long wait for help on pickup. Door trim was dangling and in poor condition - interfered with pedal operation.

Kevin K.
Clasificación:

Normally I don't do surveys but the experience I had at this location was awful. The rep wasn't wearing a mask when I entered the location yes he was behind glass but come on you know the time we're in. When I came back I waited for 20 minutes for the rep to come from the back to inspect my uhaul return. The uhaul I had had a broken boor and by no means did I break the door. I just like quick friendly service and if you can't be friendly be quick. Thanks

Patrick B.
Clasificación:

The two people running the shop we're watching a movie inside. Forgot to give me my blankets and dolly so I had to make another trip back.

Brian M.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Andy L.
Clasificación:

El cliente no dejó un comentario.

Jacqueline J.
Clasificación:

El cliente no dejó un comentario.

Kevin M.
Clasificación:

El cliente no dejó un comentario.

Paul Z.
Clasificación:

Quick and easy return!

Doreen B.
Clasificación:

Hood was up,not secured service traction control light on.left front turn signal light loose

MARKALAN T.
Clasificación:

Truck we reserved was not available. Had to rent 2 small ones. Bad customer service

MYZETTE H.
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El cliente no dejó un comentario.

John A.
Clasificación:

Everything went smoothly. The van was brand new.

enrique R.
Clasificación:

Everyone was polite. Thank you.

Kim B.
Clasificación:

Nirv have the equipment breakdown, not have customer service try ri charge for towing the broken down truck, not charge for gas after the horrendous experience of moving items to another rental

Arthur A.
Clasificación:

Customer service skills of the staff...very poor. Upon pick up only one staff member. Cleaning the returned trucks and working counter. He was pleasant. When I returned the truck the staff members were very unpleasant. Greet one as I entered and he didn't acknowledge my presence as I stood directly in front of the counter. The receiver of the truck had some type of attitude when asked questions. I've worked in customer service so I understand repeat business and word of mouth goes along way. My advice is to continue to push for better customer service, I didn't come for confrontations.

KELSEY B.
Clasificación:

I did the mobile pickup and that truck was parked in between several trucks. I had the front desk guy help and I got a different truck.

RONALD L.
Clasificación:

Turn in using the uhaul app made it so simple and convenient since we were returning the trailer after hours.

Hector P.
Clasificación:

El cliente no dejó un comentario.

malachi R.
Clasificación:

It was a line there i waited 30 minutes to get the truck. One employee 8 people in line.. then they had the nerve to rent me a truck with a loud muffler I mean loud

Martin T.
Clasificación:

The gentleman that assisted me was very helpful.

Anita E.
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I waited 20 minutes to get taken care of and no one came to the desk to help me I wanted to cash out so I left and I ended up going on my credit card I'll because I didn't have any assistance at the desk

Joy P C.
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El cliente no dejó un comentario.

Lizangelis T.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

The guy that assisted me with the reservation was extremely helpful... I really appreciate how flexible they were since i forgot to submit my reservation and yet they were incredibly helpful to make sure i was taken are of. I would recommend this location to anyone.

Joseph F.
Clasificación:

El cliente no dejó un comentario.

Lisa D.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

Customer service was horrible... had to walk around to find someone to help me... no one ever came out to to help me with the return. Waited 10 minutes and then just did it on line. Trailer was not a true 6 x 12 and could not get my side by side utv on the trailer so I never even was able to use the trailer. Waste of money and time. Will never use this location again!

Raymond T.
Clasificación:

Uhaul truck drove really bad. Whidsheild wipers were very poor. Also charged to much.

Christopher M.
Clasificación:

I felt as though the associate who assisted me was either having a bad day or couldn't have cared less about me. Not looking for the "red carpet treatment" but a little something at least.

Timothy W.
Clasificación:

Waited an hour to rent a trailer. There was only 1 person in front of me and no sales representative visible for about 40 minutes.

robert B.
Clasificación:

El cliente no dejó un comentario.

Andrew B.
Clasificación:

My only issue with my experience was the the representative that took care of me for both pick up and drop off was not very helpful. I would have said rude. But he barely said anything to me. Barely answered my questions. and when he did it was mumbled under his breath . He would have let me come and go with out saying anything to me. Luckily I knew what questions to ask. But he was terrible at handling customers .

Macada P.
Clasificación:

El cliente no dejó un comentario.

Quishana M.
Clasificación:

El cliente no dejó un comentario.

glenn P.
Clasificación:

Guy behind the desk needs more help. He did a great job but needed a teammate.

Alex W.
Clasificación:

My moving process was made so easy. The equipment was ready when I needed it, and the return process after hours is simple a quick.

James H.
Clasificación:

El cliente no dejó un comentario.

Scot S.
Clasificación:

1) they seemed to be incredibly understaffed. There were 2 people working and they were cleaning, checking people out and doing everything. They were nice and polite and it wasn't their fault, but still, I had to wait about 25 minutes 2). One of the customers were not wearing a mask. That makes me question the entire cleanliness of the place.

Marla B.
Clasificación:

Remove trash located in unexpected areas, i.e. door pockets & under seats. Other than that Excellent Service!

Letisha G.
Clasificación:

Excellent and very friendly customer service!

Yojan S.
Clasificación:

Excelente Servicio

Catherine B.
Clasificación:

El cliente no dejó un comentario.

Douglas G.
Clasificación:

There's a lot of overlap with the online experience and in person pickup, it seems redundant and a waste of time. Truck had the gas cap missing and staff seemed to just not care. Understaffed and a lack of direction may be the cause of that. One staff member was kind and assured me someone would be with me soon, but it was like a ghost town in this location. Not terrible, but not good.

Morgan S.
Clasificación:

Be at the desk during normal business hours. There was no one at the counter and the guy who took the rental truck back implied that we would not be able to return the unused boxes for a full refund, as U-haul's policy states. The fact that U-haul prints it on every box and advertises it widely means that you should probably take back unused boxes for a refund. Which they might have done, but we won't know because there was no one at the counter. We had to return them to a different location, the one on Niagara Falls Blvd.

Dathan H.
Clasificación:

All good except they forgot to put the dozen moving blankets in the truck.

Corey S.
Clasificación:

El cliente no dejó un comentario.

Salvatore M.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

make sure when online reservations are honored every time. The person talking to the customer should be well trained on its work.

Stephen M.
Clasificación:

El cliente no dejó un comentario.

SHELANISETASHAY D.
Clasificación:

Hire a new FRIENDLY AND CUSTOMER SERVICE DRIVEN MANAGER.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Chyna W.
Clasificación:

El cliente no dejó un comentario.

Dillon J.
Clasificación:

El cliente no dejó un comentario.

Jazmine F.
Clasificación:

El cliente no dejó un comentario.

Ron T.
Clasificación:

I had asked for a Tonawanda pick up location. Had to go into the city to pick it up. I was at a storage unit almost next door to the Tonawanda location and as I drove past, there were trailers there. Also, there were computer issues that held up the rental process, even though I pre-registered. Other than those issues, staff was very helpful.

Meredith S.
Clasificación:

General Manager could be more inviting

Nicole B.
Clasificación:

THOSE YOUNG GUYS ARE UNPROFESSIONAL AT THAT LOCATION! I DIDNT LEAVE WITH MY TRUCK UNTIL 1:30 12:30 it was READY! WAITED AT THE COUNTER 15minutes guys outside say he is in bathroom! When HE DO ARRIVE HE COULD FIND ME! WAIST OF TIME DOING EVERYTHING ONLINE

Stephanie G.
Clasificación:

Loved the back up camera on the truck. It's always understaffed when I use this location but the workers were very nice and helpful!

Matthew C.
Clasificación:

No masks...except the one I was wearing

Judy E.
Clasificación:

N/A

Emely F.
Clasificación:

El cliente no dejó un comentario.

DeMar M.
Clasificación:

The customer rep working the front is always super helpful and courteous. But on this specific visit there was another guy there that was not very friendly and who didn't appear to take COVID 19 seriously as he walked around the store front with his mask off (initially) and the partial on. That needs addressing. Best U-Haul location in the area.

Steven W.
Clasificación:

The guys have to do a better job of cleaning out the equipment before renting it out other than that I like the place

Cassondra R.
Clasificación:

The window handle on the passenger side, was broken off prior to us using the truck. Also the gentlemen representative was on his phone the whole time barely took his eyes off his phone to proceed to answer my question of what he needed from me to continue my order. Then he proceeded to take my Id and card, but return back to his phone...... literally for a few minutes..... I didnt know what to say i couldn't believe he was making me wait to text on his phone and no other customers in the store . I literally spent 100 with the biggest uhaul crazy!! U have a great location sucks that he was so not personal and made me wait when I had soooo much to do!! Lol I could see if he was taking care of customers but he was on his cell phone.

Nancy L.
Clasificación:

Staffing more people who can handle check in at the end of the month would help. Check in was very slow due to lots of customers coming at the same time.

Juan A.
Clasificación:

El cliente no dejó un comentario.

Graham V.
Clasificación:

Terribly slow service. Workers didn't seem to move or work with any intention of serving customers in a timely fashion. I get there are protocols now that might slow some things down, but that was not the issue here.

SEAN R.
Clasificación:

El cliente no dejó un comentario.

Whitney T.
Clasificación:

Did not open on time, desk attendant was not personable

Michael J.
Clasificación:

I had a truck reserved at 11:00am and I was there 5 minutes before hand but didn't get my truck until 11:30am. Why was there only ONE person processing customers on the 30th of the month? At one point the person processing people actually disappeared into the back room for a good 5 MINUTES while there was a line of 5 or 6 people. WTF? The other workers seen getting trucks and fetching other equipment were moving at a snail pace. The whole ordeal was ridiculous and I was hardly the only angry customer there. I have used U-Haul many times in the past but this was my first really poor experience.

Hanna C.
Clasificación:

Better customer service

tarik K.
Clasificación:

El cliente no dejó un comentario.

Daniel C.
Clasificación:

Great team of employees!

Mathew G.
Clasificación:

El cliente no dejó un comentario.

Akhil S.
Clasificación:

Everything was great. Easy pickup and drop off.

Paul C.
Clasificación:

Everytime I use this location I never receive the proper money back on my card and over charged when I use the genesee store I get all my money back from what I didn't use and were in a epidemic right now and I can't afford to lose money

Sonia C.
Clasificación:

Battery in vehicle died twice!

ANDREW M.
Clasificación:

El cliente no dejó un comentario.

Kelsey S.
Clasificación:

Wiper blades didn't really clean off the window making visibility harder as the sun went down. Checking in was easy.

Kevin H.
Clasificación:

Your online check-in needs a lot of work. 2nd time I tried to use it, 2nd time it failed and I had to go inside anyways. It puts customers at a disadvantage to those who aren't using it while every other organization puts online check-in at an advantage. Most of the nonsense you're asking for during check in could be taken care of while making the initial reservation. It's just silly to make someone arrive and then spend 10 minutes on a mobile website taking pictures of everything. Also, for the second time, my truck was not easily located. Why not choose a truck that's out front?

George D.
Clasificación:

pleasant experience!!

Ronald L.
Clasificación:

El cliente no dejó un comentario.

Steven W.
Clasificación:

El cliente no dejó un comentario.

Michele P.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Richard U.
Clasificación:

Returned after hours and the process was easy and very convenient as I did not want to come back the next day. Location was accessible for return and a spot for my trailer was readily available. A couple pictures of the parked location and the inside of the trailer verifying location and cleanliness and off I went. Good job!

JEFFREYWAYNE H.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

Reniya R.
Clasificación:

Poor customer service and horrific wait times on both visits. Never again! Two men I observed were meh... okay when it came to service. One of them being the owner. It wasn't above & beyond but it was meh. One in particular appears not to be happy to work. His body language said he did not want to be there at all. I did not get a greeting, welcome, have a nice day, thank you...nothing. I just received 'Next.' Approximate wait time was 30 minutes on both visits. Six people ahead of me on my first visit & two men servicing on the floor. Today, two men servicing and a growing customer line. I recommend going to another location. I'm all about supporting our black community but I feel like i need to visit the suburbs for quality Customer service. I hate that I feel this way.

Michael W.
Clasificación:

Had a 11:00am pick up, arrived there at 10:45 and only one person working! It was busy so was not taken care of until 11:25, had to be at location at 11:30!

Adrian R. | Overall Experience |
Clasificación:

Very helpful staff!

Kyle F. | Overall Experience |
Clasificación:

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Jetaun J. | Overall Experience |
Clasificación:

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

steven b. | First Impressions |
Clasificación:

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍

Adrian R. | First Impressions |
Clasificación:

The young man working the front desk did a great job

Dwaine T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dominique w. | Overall Experience |
Clasificación:

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Debra S. | First Impressions |
Clasificación:

Really helpful staff. Definitely recommend!

jackie y. | First Impressions |
Clasificación:

I have never had any issues, everyone polite and professional, store manager awesome!

Mark P. | Overall Experience |
Clasificación:

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

MICHAEL T. | Overall Experience |
Clasificación:

Good experience

daniel s. | Overall Experience |
Clasificación:

No comment

MICHAEL T. | First Impressions |
Clasificación:

Very helpful staff!

karen c. | First Impressions |
Clasificación:

Very easy

Samantha S. | Overall Experience |
Clasificación:

T

Brian C. | Reservation |
Clasificación:

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

TIFFANY J. | Overall Experience |
Clasificación:

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

Amanda P. | Reservation |
Clasificación:

Very nice and helpful staff. I go there for all my storage and truck rentals.

ANGELA A. | Reservation |
Clasificación:

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

ANGELA A. | Reservation |
Clasificación:

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

Timothy H. | Reservation |
Clasificación:

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorage

Joseph M. | Overall Experience |
Clasificación:

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Samantha H. | Overall Experience |
Clasificación:

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question

John S. | Overall Experience |
Clasificación:

The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.

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