Customer Reviews for U-Haul Moving & Storage at Lynnview

6,312 reviews

4612 Preston Hwy   Louisville, KY 40213
(S Of I-264)

(502) 367-2214

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(502) 367-2214

4612 Preston Hwy
Louisville, KY 40213
(S Of I-264)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was fast and efficient!!!

Johnny L 
Rating:
2.0

Have the reserved items at the location and ready. Had to get a truck from “repair” and then had to get the car hauler from a U-Haul in another state, across a river over a toll bridge and that added 1.5 hours to an already exhausting day.

YOKI S 
Rating:
5.0

Excelente servicio

Cristol O 
Rating:
4.0

Lea goes above and beyond to provide excellent customer service.

Randal W 
Rating:
5.0

Nothing- just continue the excellent service and clean, well performing vehicles. Thank you

Mark M 
Rating:
5.0

Although I technically never visited or moved into the unit, the handling of my move-out was courteous and professional. If I have storage needs in the future, I will definitely rent from this location. I appreciate the facilities manager reaching out and promptly resolving my inquiry.

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

calvin c  |  Overall Experience 
Rating:
3.0

The tow dolly's straps were cut. This facility didn't check the equipment before renting it to us. This caused us 2 roadside calls which lost us a full day and a half of travel.

Scott C 
Rating:
5.0

Customer did not leave a comment.

Arlene W 
Rating:
4.0

There was system issues that day and I had also been to 3 other locations and was unable to obtain a truck. They were very helpful and pleasant despite the tech issues and got me the equipment I needed.

Jessica R 
Rating:
4.0

Customer did not leave a comment.

Wren D 
Rating:
5.0

Customer did not leave a comment.

Kimberly F 
Rating:
5.0

Thanks for a great experience

Norris H 
Rating:
5.0

Very well but you guys took more money from my card I rent to 3 day one is 54$ and for days supposed to be 108 $ but you took 54$ for the first day and the second day you took 112$

bone t 
Rating:
5.0

Customer did not leave a comment.

KENNETH M 
Rating:
5.0

Muy buena atención, rápida y eficaz

WILLIAM P 
Rating:
4.0

Everything was good.

latonya p 
Rating:
3.0

Separate the return area from the delivery area, i had difficulty getting out with the vehicle

miguel c 
Rating:
4.0

Customer did not leave a comment.

Billye P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID E 
Rating:
5.0

Customer did not leave a comment.

Lillian D 
Rating:
1.0

Tried to over charge me by 2x vs the reservation price. Had to call the 800 number to get it resolved.

Nicholas C 
Rating:
5.0

This location was a great dropoff. Tamilia and Marc made the experionce so easy.

Jean T 
Rating:
5.0

Tamilia Jones was fantastic when we dropoff the car transport, even though we entered the premises through the exit. The next day when we returned to drop off the truck, Tamilia and Marc Chambers were fantastic. They once again made the process very easy and ensured that we were checked out properly in a timely manner. They are both assets to UHaul.

Jean T 
Rating:
3.0

Desk staff were extremely lazy, was more concerned about ordering their lunch vs getting me in and out on my way.

Zach F 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Customer did not leave a comment.

Wesley L 
Rating:
5.0

The U-Haul Was running horrible it cost more gas then it should have

Lisa G 
Rating:
4.0

Customer did not leave a comment.

pamula m 
Rating:
1.0

They gave me the runaround for over 2 hrs I went to 2 different locations and they had the trailer at the first location I went to I’ll never go back there to rent a Blanket staff was very horrible your location at Preston Hwy needs to be shut down until you can find a better staff

SCOTT L 
Rating:
1.0

Made a reservation through 24/7 mobile option so I could pick up at a convenient location/time near me. When I made the reservation, I was told I would receive a call to finalize details, but never received a call. I had to reach out myself and then was told they didn’t have a location associated with the reservation even though the website had a location listed (glad I called because the location they told me over the phone was completely different than the one listed on the website…). My family and I all took off work to help move, and when I went to pick up the rental, they told me they didn’t have a reservation listed under my name - even though it was confirmed via my online account AND text message AND a phone call. So I had to call uhaul, yet again, to see about finding a rental somewhere else. Had to drive out of our way to pick up a different rental which put us way behind schedule. Absolutely ridiculous and won’t be using uhaul again in the future nor recommending any of their services. Paid way too much money for an extremely stressful experience on an already stressful day.

Samantha M 
Rating:
5.0

Customer did not leave a comment.

Barbara B 
Rating:
5.0

Mouse trap in mines and was stuck to my lock but really wasn’t a big deal but might be for sumone else

Michael Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE R 
Rating:
5.0

Customer did not leave a comment.

Peggy G 
Rating:
5.0

Customer did not leave a comment.

Moussa A 
Rating:
5.0

Customer did not leave a comment.

Til M 
Rating:
5.0

The staff was nice, informative and very friendly

frank p  |  First Impressions 
Rating:
3.0

Not an attractive location. Needs to be cleaned up. Outside employee was helpful in parking our trailer.

Thomas C 
Rating:
5.0

The staff were very friendly and got me in and out quickly.

Douglas O 
Rating:
5.0

Customer did not leave a comment.

Shelon P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mohamed A 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
3.0

They messed up on my contract at the end when paying.

Arnold G 
Rating:
5.0

Customer did not leave a comment.

Shirley A 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Not much. Staff was very polite and helpful at pickup and drop off. I don't think you could ask for better service. Thanks again for your help.

Tim M 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Customer did not leave a comment.

Yeinier G 
Rating:
4.0

Súper excelente

Francisco L 
Rating:
5.0

Customer did not leave a comment.

TAKIYA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
5.0

The counter person was delightful at time of pick up, the return attendant was rude and then another counter person assisted with my return, went well

Claude P 
Rating:
4.0

The website is very helpful and convenient. Gotcha couple of snags due to server issues. Other than that I am very pleased so far

STEPHANIE M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

POS (point of sale) and App were down at the time and would not finalize payments. The assistant manager and employee worked diligently to assist 4 customers with pick up at the same time. They received little to no help from their off site cyber center (tech support) who while on speaker seemed as though it was an inconvenience to deal with Theresa (?) and assist the customers in store. They managed frustration well and despite spending almost an additional hour after scheduled pick up times, customers still left happy.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Other than some tech problems with their computers the attendants were great and the experience was good.

Dustin S 
Rating:
5.0

It was busy. One person working but she was great with handling phone and customers. She needs some help.

Brian T 
Rating:
3.0

The trucks need mechanical work. The first truck I got, had an engine light on and the driver-side door would not shut without several attempts. The second truck, had a lot of play in the steering wheel. There needs to be more people at the desk working. In Indiana, I would go to a Uhaul and get waited on promptly, at this one, you wait forever. There was one person at the desk, one customer being waited on and 4 people waiting in line.

Cheryl K 
Rating:
3.0

I reserved a 26' truck for local use, and when I got there to pick up the truck, I had to wait for about forty-five minutes to get waited on, which I thought was ridiculous. Other than that problem, everything else was okay.

Terry P 
Rating:
3.0

The only equipment was a truck you do have dollies available, so I wound up carrying every box. Have the equipment available to do the job.

Mary K 
Rating:
5.0

Customer did not leave a comment.

manuel d 
Rating:
5.0

Super fast and easy.

OFelia C 
Rating:
4.0

Customer did not leave a comment.

Jeremiah M 
Rating:
5.0

My truck was double booked so had to wait a bit for check out. Other than that everything was great

Gracie N 
Rating:
3.0

Fix the pull to the in the truck when you pli the brakes and make sure the it has gas in it

John Y 
Rating:
5.0

Customer did not leave a comment.

Dairon D 
Rating:
1.0

I rented a 15' truck. Which had a lot of play in the steering wheel, the truck had no power, it took forever to get up to speed limit of 40 miles per hour. The back had dope bags laying on the floor. Took 2 hours to go 12 miles, over heated on me more than once as I was trying to return the truck. And I should not have to pay the overage charges, since I was put in an UNSAFE VEHICLE.

Laura S 
Rating:
5.0

Customer did not leave a comment.

allison s 
Rating:
4.0

Customer did not leave a comment.

valantine m  |  First Impressions 
Rating:
5.0

Overall process, cost, accessibility, communication - can't think of anything that would need improvement. It's been so helpful to have access to these services during my time of need.

Josh L  |  Online Move In 
Rating:
2.0

High price bad hours hard to get ahold of anyone

CHARLES T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARAINE B  |  First Impressions 
Rating:
2.0

The contactless check in process was complicated, took incredibly long, and was difficult. It would have been much easier to just talk to a person, but clearly this location wants to avoid that at all costs. The truck's check engine light was on, and there were other minor issues in the cab that were simply due to lack of proper maintenance. I was charged $40 for fuel, which was not correct. This could have been avoided if there was a true return process but I had to fight to even talk to a staff member about the earlier issue where I was charged for moving materials I never received. Two different staff members just wanted me to put the keys on the counter and refused to talk with me about these issues until I pushed about the error. When I tried to let them know about a minor issue with the truck I got a legitimate eye roll about it and a "I'll make a note in your account." there is no question this is why there were several issues with the truck. No one wants to actually take a look at it and do anything to fix it.

Cara M 
Rating:
5.0

Customer did not leave a comment.

Shannon L 
Rating:
3.0

The only problem I had when I received a truck on the paper it said 1/4 tank of gas but when I checked it the gas light was on and it was passed 1/4 for the empty I'll let the clerk know that it was not on 1/4 tank and the gas light was on she said that is okay that's what it was turned with and I didn't like the way she was talking to me go inside she was nice but when she came outside she wasn't too nice.

dedira p 
Rating:
3.0

Change your policy about 2 additional contacts and call them early in the morning socially when you see the customer is loyal repeat customer .

WALID K 
Rating:
5.0

Customer did not leave a comment.

Kiana F 
Rating:
4.0

Customer did not leave a comment.

david e 
Rating:
2.0

Ridiculous app with 24/7 truck share. What's the point of having app if personnel in store are not prepared.

Erin J 
Rating:
3.0

Someone broke into my storage and stole my TV, and my Zara sandals

Nonhlanhla M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip p 
Rating:
4.0

Customer did not leave a comment.

Greg B 
Rating:
5.0

Customer did not leave a comment.

steven d 
Rating:
5.0

Customer did not leave a comment.

Sandra B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

Insure renter's when you don't have everything that's been reserved in package I reserved a dolly for my movers and was told doing truck pickup they had none but had plenty to rent. This is U-Haul way to gane more money. This is what customer need Better Communication.

Veronica L 
Rating:
5.0

Customer did not leave a comment.

Keyshulmaria C 
Rating:
1.0

Customer service was very dry and unwelcoming. The lady working was really acting like she didn't want to even be there. Truck was great though.

Damon C 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Tonya H 
Rating:
5.0

Nice people

Terrie J 
Rating:
3.0

Customer did not leave a comment.

John P 
Rating:
5.0

The office team and management provided great customer service. They were effective and effective

Sonya P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david j 
Rating:
5.0

So thankful for all the help! Meshea walked me through it and made it so simple!

Julia R  |  First Impressions 
Rating:
1.0

The lady who gave me the keys was extremely rude. She told me to my face that she doesn’t understand why people have to come inside because you can do it from your phone, basically that I was stupid because I chose to go inside the business. She was sitting there doing nothing and even her coworkers were trying to cover for her knowing how rude she was. She acted like she didn’t want to be there and talk to me the entire time, like how dare I make her do her job. I was and still am really upset. She will get something she wants though, I will never be going inside there again to pick up keys.

Katelyn R 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Amanda R 
Rating:
5.0

No improvements necessary! What an excellent staff at this location! Friendly, helpful and very knowledgeable. 5 STARS!

Nikki F 
Rating:
5.0

Customer did not leave a comment.

ABDIWAHAB A 
Rating:
3.0

System was down and I waited almost 2 hours before it came back up. Didn't get a discount for that. But I was caught in bad traffic in Atlanta Georgia on my way back from daytona beach Florida. Which caused me to be Late getting back and charged for another day. I guess it's a one way deal.

Richard W 
Rating:
2.0

Yall need to explain everything before the peoples get the car

AMINATA S 
Rating:
1.0

I was charged a 51.00 fee but no one could say why so I put in a no pay to my account with bank I did everything the customer care center told me to do....

eric b 
Rating:
5.0

Customer did not leave a comment.

Emily G 
Rating:
3.0

Called 2 days prior to viewing uboxes to set up a time. When arrived, there was no appt on books.

melony s 
Rating:
5.0

Customer did not leave a comment.

jolisa c 
Rating:
5.0

Clean location, Staff was friendly and helpful!

Diana F 
Rating:
4.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Your customer service at this location is amazing. The girls knew exactly what I needed

Samantha T 
Rating:
5.0

Customer did not leave a comment.

Pamela K 
Rating:
1.0

Customer did not leave a comment.

Jemmeia S 
Rating:
3.0

The place was small and hard ro return a trailer. Rather than unhitch my small trailer and move it by hand,I had to turn around on the small lot and back it in between two other trailers. Good thing I can back up trailers

Roger A 
Rating:
1.0

You can stop overcharging your customers. I rented a 15 foot truck for 2 days, actually 1 day but I was 2 hours late returning it and I was charged $200 total!!! They added on charges that were ridiculous. When I returned it, the young lady took the keys with a smile and I went about my business. Approximately 2 weeks later, my card was charged for another $126. I called an asked why so much I was told that I was charged for mileage even though I filled the gas tank. They charged me $25 cleaning fee when the truck was not dirty but regardless ITS YOUR JOB TO CLEAN YOUR VEHICLES AFTER A MOVE!!! I was charged another $30 because I didn’t pay the “other $126 within 7 days”. I had no clue I owed more money!! While talking to customer service, the rep had a smart mouth, It was obvious that I was angry but she started using a tone of voice that professionally mocked the fact that I was overcharged. She was no help at all, didn’t try to help and only antagonized me. I requested a partial refund but only got passed around to different departments all claiming that there’s nothing they could do. $200 for 2 days is outrageous!!! Not only this experience was bad but the last time I rented u-haul it was also a freakin nightmare!! I expect a partial refund and I will NEVER EVER rent from uhaul again!!! On my next move I will carry everything I own 1 peice at a time to my next destination before renting from uhaul!!!! In my opinion uhaul is the worst of the worst.

CORDELL S 
Rating:
5.0

Tarisha provided great customer service. She made my reservation plans. An when I arrived she was. Cleaning the 15 foot U-Haul truck. An had it ready to go. Every customer service agent. Was very kind & helpful. Without any reservation delays. Thanks U-Haul!

marlon M 
Rating:
5.0

Customer did not leave a comment.

TYRA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james t  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

penny w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darneeshia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALANDA S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ALANDA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAKIYA S  |  Online Move In 
Rating:
5.0

The lady that waited on me was very nice and very professional the first time.

Mike M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

penny w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aspen H  |  Overall Experience 
Rating:
3.0

Staff are horrible

Keoni B  |  Overall Experience 
Rating:
5.0

I worked with a woman named Mesha and she was amazing from start to finish! She made the move in process as smooth as possible. She answered all of my questions and concerns. She is the epitome of the employee that all employers should have. She’s patient and shows compassion for customers such as myself. The moving out process can be hard, so she made the move in process so smooth that I could not imagine myself having worked with anyone else. She exceeds the expectations for U-Haul, and I hope that you hire more employees such as herself.

Chastity W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davanisha F  |  Overall Experience 
Rating:
3.0

I guess because I already had a horrbly hectic day this was just ONE more thing on top of it all. But it eventually worked out

celica h  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tabia M  |  Overall Experience 
Rating:
5.0

my experience at u-haul was amazing. in this day and age it is hard to ever find good customer service, but that is not the case at this u-haul. everything i needed was tended to above and beyond and Meshea, the store manager, was exceptional in her knowledge to my questions and her kindness and helpfulness was above and beyond. i cannot say enough how much i would recommend this u-haul. thank you u-haul and Meshea Gough!!!

Mary B  |  Overall Experience 
Rating:
5.0

I had a slight delay and getting into my locker because I'd forgotten my locker number and there was a little mix up on the paperwork but the lady is there took care of it totally it's it's a clean place. They're nice and again. Like I said, they took care of the little problem that I did have and I'm grateful for that. Thanks ladies and have a great day!

MELISSA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashonda J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

calvin c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tezhea J  |  Overall Experience 
Rating:
5.0

Tbe nicest most secure cleanest storage place i have ever been in .the staff was real busy but awesome and very professional . I had the contents insured 2 times ove 60 grand never worried about it not one time.. ☆☆☆☆☆☆

bobby p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikko D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camika C  |  Online Move In 
Rating:
5.0

Very gracious and understanding

Roxanne N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tekesha T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maritee M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond P  |  First Impressions 
Rating:
5.0

Sweet well spoke people ,

NICHOLE B  |  First Impressions 
Rating:
5.0

Misha and the other woman working there last night went above and beyond to help me. Even though I got there 1 minute before close, they checked me in with efficiency and graciousness. That facility has a wonderful staff with superb customer service that has become less common today.

ALANA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M  |  Overall Experience 
Rating:
1.0

The unit space is not big enough for a 1-2 bedroom apartment. The movers could not get everything in the storage. Which made my movers fee extremely costly. It took too much time to try to fit everything. The end result I have 1/2 of my belongings in the middle of the floor. I am very upset about the entire experience!

Judith K  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Monique T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paige B  |  Overall Experience 
Rating:
5.0

All the workers was so very nice. Great worker's

Carmen R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASPEN H  |  Overall Experience 
Rating:
4.0

I appreciate the good customer service

Helena M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keoni B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keoni B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle j  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Eric L  |  Overall Experience 
Rating:
3.0

The lady that assisted me was very friendly but it took extra time due to her having to work at a different location than her own. This caused me to have to pay an extra hour for the movers I requested through the uhaul website. The only issue with the storage was the limited amount of carts.

Nikko D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trey t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Regina C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA S  |  Online Move In 
Rating:
5.0

Great thank you

DIEGO S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE R  |  First Impressions 
Rating:
5.0

The manager and girl that checked me in was nothing but excellent. Enjoyed our experience. Storage place nice and clean.

Dean n  |  First Impressions 
Rating:
3.0

Bugs flying around. Asst Mgr clueless on handling simple requests.

catherine a  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dayona L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoine b  |  Overall Experience 
Rating:
3.0

I was not satisfied with the move in process of one elevator and several moves going on at once. I actually went to Public Storage after I checked in at the desk at U-Haul once I saw how time consuming it wow. My experience at the counter was not all that good either. My reservation was not found and it took an hour to get my payment to go through. I’ll never try this location again persanally

Tamara W  |  First Impressions 
Rating:
1.0

Terrible experience

Michael C  |  First Impressions 
Rating:
3.0

Reserved a first floor 5x10 online before going to the office to finalize. After finalizing paperwork and given access keys, our unit was a 5x5 on the second floor. We can make it work, but it totally defeated the purpose of registering online ahead.

Laura M  |  First Impressions 
Rating:
1.0

Over charged me twice when I rented my truck took a month to refund then I was n my storage less than a month and checked out of unit they continued to try and charge me for 3 months after

madeline f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah R  |  Overall Experience 
Rating:
5.0

So clean and safe.

Wendi W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kariya E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JASON H  |  First Impressions 
Rating:
4.0

I’ve already told a friend about how good this moving experience was. The staff who processed our truck and storage rentals we’re friendly, knowledgeable, and helpful. We felt like the design of the Self-Storage solutions facility was pretty well thought out. The elevator should be tweaked just a bit though, so that the door stays open about 20 - 25 seconds longer. In one instance of loading to go upstairs, the door closed on my sister’s arm as she tried to wave it back open for another customer. The main thing that kept me from selecting the “Excellent” rating is the need for more flatbed carts. This particular location needs at least two more of them. As we experienced, five or six families trying to achieve the transportation of belongings with just 3 flat carts and a mattress cart added on to the stress of moving.

jessica b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billye P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T  |  First Impressions 
Rating:
5.0

Everything was great until I moved out and was still charged. I call the manager who checked my out the storage, but still charged me for the following month. She did a reverse payment and I still haven’t gotten it to my bank yet

Leslie N  |  Overall Experience 
Rating:
1.0

The facility was great, is brand new so is expected. And the staff was very helpful in person. But upon checkout and clearing my unit they charged me 2 more months rent. I called numerous times ( no less than 10 separate occasions) only to be immediately put on hold without even being able to get a word out. I would stay on hold from 10 to over 30 min with never being able to speak to anyone. It took me speaking with a separate customer service center 3 different occasions to resolve the issue. The store in question would’ve charged me a 3rd month if I hadn’t of removed my payment method from the system. Without the ability to speak with a separate customer service I would’ve never been able to get this resolved. My only option would’ve been to drive back to the storage facility and speak in person. Which at that point I had already moved hours away which I’m sure a good amount of those that empty a storage unit do.

jesse t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garo K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodnesha V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Q  |  First Impressions 
Rating:
3.0

Was told it’s 24/7 access which isn’t

William F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lodine Y  |  First Impressions 
Rating:
5.0

Lea was simply amazing! And super helpful too. I’ll definitely use that location again for all my business in KY.

Marsha D  |  First Impressions 
Rating:
1.0

The told us after we used the free month. We don't have to tell them we no longer want the unit. If we want the unit another month we have to tell them. Other wise they will take our stuff and put it out. So we lift the unit after just 30 days. Though we got charged for 2 other months. Once we kept receiving bills. Then we called uhaul and that's when we found out. That we had been missed lead. And now have a big unexpected bill.

MATTHEW H  |  Overall Experience 
Rating:
5.0

The woman at the desk went above and beyond to help.

Richard B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

draven c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASPEN H  |  First Impressions 
Rating:
4.0

What you would expect from a national well known chain

David G  |  First Impressions 
Rating:
1.0

I'm sick of yall keep texting me about the storage...please stop harassing me..if yall dont..I will send these texts to my lawyer..please stop

patrica p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendi W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Manoj J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

AMANDA A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashlyn J  |  Overall Experience 
Rating:
5.0

I liked the fact that the workers spoke pure English. They were eager to help and worked quickly.

Karriaun W  |  First Impressions 
Rating:
5.0

All personnel helpful and friendly.

Carol S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susanna W  |  First Impressions 
Rating: