Customer Reviews for U-Haul Moving & Storage at Ina Rd

8,302 comentarios

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Skip the line didn't work. I had to go in and wait anyway. The counter person was great and tried to make everything smooth after that.

Diego S. 
Clasificación:
5.0

Could have washed the truck windows, help adjust vehicle safety measures prior to disembarking. Had a tough time adjusting the mirrors.

BARTON B. 
Clasificación:
4.0

All good.

ROBERT F. 
Clasificación:
5.0

The truck was a really low on fuel.

John B. 
Clasificación:
5.0

Super easy!

Bridget R. 
Clasificación:
5.0

Nice guys

William M. 
Clasificación:
5.0

Staff was very helpful.

CHRISTOPHERMICHA B. 
Clasificación:
5.0

Wouldn't change a thing. A smooth, simple transaction, the van was clean. I am happy.

ROSALIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

wm M. 
Clasificación:
1.0

Booked Pickup at Cortaro and did not receive sufficient notice the location was changed by Uhaul. Employee at Cortaro was incredibly combative about it. Truck was picked up with a quarter tank of gas. Moving help is a complete scam, our credit card was charged over $500 and the movers kept delaying the job and ultimately ended up saying they couldn't do it because they were out of state. No customer service to talk to to help navigate the changes or issues with the contracted labor. Looking forward to hiring real professionals next time.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

Location was wonderful. Scheduling office was HORRIBLE ! Called an hour before pickup to say that the truck we needed was available. There was one 20 miles away. We would have to pay the extra $40 in mileage. We wouldn't be compensated for any of this. Just very rude.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah G. 
Clasificación:
5.0

Thanks Hal and team! We are so grateful for how you have the equipment we need when we need it and with smiling staff!

Stephen D. 
Clasificación:
5.0

Excellent all around service !

Jeff R. 
Clasificación:
3.0

It would be helpful if the equipment was actually checked in when it was dropped off with store personnel. The person I checked in with failed to complete the checkin process. I had to call two days later to get the issue corrected (the gentleman that I spoke to about the issue was very helpful and dealt the problem.)

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONORE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD J. 
Clasificación:
5.0

The return experience was very nice. A representative met us out front and walked through the return process in a smooth manner. He was very pleasant and helpful.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lar B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip P.  |  First Impressions 
Clasificación:
5.0

We always receive great service from the staff here.

Dan C.  |  Overall Experience 
Clasificación:
5.0

I did have a problem with my bill being too high. The gas mileage was mid calculated. I spoke with the manager about it. He lowered my bill.

STEPHANIE E. 
Clasificación:
5.0

David was the fellow who helped us return the trailer and he was very polite and respectful.

GEORGE C. 
Clasificación:
4.0

U-Haul has started charging these “extra charges” n order to make more money. When asked to explain the extra charges, I got no reply! So they charge you more because YOU drove safely. And YOU had a safe trip! PLEASE STOP THESE STUPID CHARGES -or- JUST SAY YOU ARE GOING TO CHARGE MORE! Don't make up asinine charges, for Christ sake's, you are U-Haul! Your the Harley Davison of moving, no advertising needed, because we see you everyday and everywhere! Moving cost enough , financially, physically and emotionally. Stick to your original plans and and be the honest company you once were.

Sadia P. 
Clasificación:
5.0

You can't improve. Quick and professional. Easy.

WILLIAM T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA JEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

Everything was great, I love your mew Cargo trucks!!!!!!!

LETTY E. 
Clasificación:
5.0

It is so easy

Johnathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK C. 
Clasificación:
5.0

David and team went above and beyond to get me hooked up and out the door. They made this experience so painless. They were helpful accommodating and truly went the extra mile. I use this location regularly. I am always pleased with their service but this experience was the best ever. They knew I was in a hurry and took care of me and got me out the door in record time. So very very happy with this experience.

TAMMIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOUALEM B. 
Clasificación:
5.0

Damien and his team were excellent!!!

KYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malinda B. 
Clasificación:
5.0

Awesome! Quick and friendly. Thanks!

Martin B. 
Clasificación:
5.0

Excellent and efficient

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Make sure that there is a person in the front. All in all everything was great!

Dionne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Even though the issues were with Concord, this location was helpful.

JILL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Great staff at this location

FREDERICK K. 
Clasificación:
5.0

Great customer service, the only issue was i was way over charged for changing the day, but your customer service fixed that immediately.

Kenneth B. 
Clasificación:
5.0

Great employees, very helpful

HARRY S. 
Clasificación:
4.0

Trucks should be equipped with cruise control. The track approval website should allow users to upload photos when they wish to dispute a photo and not tell them that there's a memory issue.

VASILEIOS P. 
Clasificación:
5.0

I'll tell you what, I think the guy who helped me out is named David. He was the guy at the counter. This guy has the best attitude and is a happy employee very good with customer service. I returned the trailer today and the guy who took it back in was very respectful as well

ROBERT I. 
Clasificación:
5.0

Nothing that comes to mind. I was well taken care of.

Gary Y. 
Clasificación:
5.0

All was good

GERALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey V. 
Clasificación:
3.0

I had to make 2 trips due to not having the pickup truck I reserved available, and using a van instead. I don't think the mileage charge is fair because if the equipment I reserved was available, I would have only needed one trip.

Cheyenne P. 
Clasificación:
5.0

U-haul is the best thing for single movers like me. I used the service and the employees were Super Helpful and understanding. I really liked the location I rented from and next time when I move I will hire instead of doing it myself

VICTORIA O. 
Clasificación:
5.0

Staff were great, assisted in setting up trailer, quick and efficient. Gracias.

John C. 
Clasificación:
5.0

Very friendly and helpful

Alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

Keep up the good work.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew V. 
Clasificación:
5.0

help me adjust the mirrors before I pull out onto to road would be good

William R. 
Clasificación:
1.0

A 10' truck IS NOT A 1 BEDROOM APARTMENT!!! Tell people they need to buy locks for everything Don't put people who no nothing behind the counter.

MARIANNE M. 
Clasificación:
5.0

Easy pick up. We needed it and that was also very easy. We're going to need it again in a week or so and we r going back to the Ina location.

Kimberly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie J. 
Clasificación:
5.0

Super easy pick up and return. Location was supposed to open at 7:00 am..... I had to get going early and I was there at 6:40 and they were already there and checked me in. Very pleased. Thanks.

EMMANUEL K. 
Clasificación:
2.0

I made a reservation for a pick-up on Wednesday 8/18 for Monday 8/23 and when I got to the store there was no pick-up available. A simple, "sorry for the inconvenience" would have been nice. Service was extremely slow.

DANIEL B. 
Clasificación:
5.0

Mike,Damien and Julio were al great..I have using this location for 25 years now ,They are the best

ARSHAD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL P. 
Clasificación:
2.0

I'm disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it's different.

JOAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlo Duval San N. 
Clasificación:
2.0

Some of the most un-friendly employees I ever meet, they seem like they did not care about the customers needs. This is the second time it happened, will not recommend your do business with u- haul again, at least the Ina location in Tucson, Az.

MICHAEL S. 
Clasificación:
5.0

Our experience was near perfect. You are doing a great job. Keep up the good work.

TERRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Y. 
Clasificación:
5.0

Damian Diaz was exceptionally knowledgeable and helpful, and presented an excellent customer service impression for U-Haul. If U-Haul does not promote him into management, you will lose him to someone who will. I might even hire him for my company.

BROOKS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODOLFO G. 
Clasificación:
5.0

The customer service by Damian was outstanding. I had a wiring issue he helped to resolve to get me on my way.

PHILIP A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASILEIOS P. 
Clasificación:
3.0

More customer interaction when checking in inside. The max AC fan option did not work. Very hot inside the truck.

JAY B. 
Clasificación:
4.0

Unsure why customers need to help check blown out bulbs, you need to hire more employees, it's not my job, would like to use some adjectives now, but let's not get into that…… over all vey disappointing experience

RAJNISH V. 
Clasificación:
1.0

The location was scheduled to open at 9A; my reservation was for 10A. I arrived at 9:45 and the location was not yet open. I waited until 10:20A and left to try and source a truck somewhere else as the location was still not open. I returned at 12:30P the location was open but my reservation was canceled by the general manager and I waited for him to rebook the reservation. I left at 1P. This delay destroyed my plans for the day and at not time was I offered an apology or an compensatory gestures for my inconvenience. Total failure

CLARENCE M. 
Clasificación:
3.0

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Shannon K.  |  Online Move In 
Clasificación:
2.0

Took for ever in line to return vehicle this was not the first time. They never have enough people working at the site. The manager needs to get a system in place for when the store is busy and not have people wait. I waited 35 minutes with only 3 people ahead me.

ARTHUR L. 
Clasificación:
5.0

Service was prompt, friendly and excellent. I had a busy Sunday of to-dos with no appointment and this was the easiest, simplest, no fuss part of my Sunday. The two men that helped me, answered all my questions (especially about the charges) deserve the most thanks. Thank you for doing your job well and making me feel like I accomplished my tasks because you both made the experience so easy.

DANDRA L. 
Clasificación:
5.0

Quick in and out at pickup and drop off. Good service.

HERNAN G. 
Clasificación:
5.0

Honestly, I think doing a video walk around with the customer would be helpful! Then we don't have to stress about pointing out every single scratch or dent that already exists. Just a suggestion. The process for validating what is good/bad with the vehicle isn't very easy with the online pictures and such. When people are moving, they aren't trying to think about capturing every scratch/dent on a truck. They are stressed and under pressure with their move. Anyway, great experience with the trucks we ended up getting. I started with a 26, came back a day later and grabbed a 20, and then another day later and got another 26 (two locations in total). We had a LOT to move and we just had no idea! Super grateful the trucks were available. We got all our moves done and we are happy campers.

Michelle L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID U. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

staff very helpful and fair price.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
5.0

Not a thing. Your customer reps are great, with excellent communication skills, patience and very kind. Gracias.

Janice C. 
Clasificación:
1.0

My POOR rating is not specific to this location, but to the overall online booking and pick up experience. The location for pick up received via email confirmation DID NOT match the text pick up location. Furthermore, the "real" pick up location was NOT open at the time I needed to pick up the vehicle. I was not informed that I would need to conduct the VERY LONG online check in, verification, and key unlocking experience (took about an hour with the phone clerk). Furthermore, when I booked online, I requested an extra hand truck and rolling platform. Neither was in the truck when I picked it up. Not sure what the issue is booking online, but overall VERY BAD!!!! I've rented from the Ina location in the past, and have had no issues. I feel the online booking gave this site a bad rep.

Damian S. 
Clasificación:
5.0

Continue with the good service. The representative ( Kyle) that help me was very good and courteous.

Jose R. 
Clasificación:
5.0

Had to wait a long time to turn in vehicle due to insufficient number of staff for the customer traffic

RONALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

George O.  |  Overall Experience 
Clasificación:
4.0

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

James K.  |  First Impressions 
Clasificación:
2.0

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that's not what's in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

James S.  |  First Impressions 
Clasificación:
5.0

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Dan C.  |  First Impressions 
Clasificación:
1.0

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Colt M.  |  First Impressions 
Clasificación:
5.0

Staff at this location were efficient and expeditious.

George O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis M.  |  Overall Experience 
Clasificación:
4.0

All good. Only comment- Front desk needed more help both times I was there.

David K.  |  Overall Experience 
Clasificación:
5.0

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

VANCE S.  |  Overall Experience 
Clasificación:
5.0

Thanks Michael

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda e.  |  First Impressions 
Clasificación:
2.0

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis M.  |  First Impressions 
Clasificación:
5.0

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

richard g.  |  Overall Experience 
Clasificación:
4.0

Thank you guys, you guys are awesome at what you do!!

daryll b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  Overall Experience 
Clasificación:
5.0

The place was always clean, plus excellent customer service.

Matias Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

suzanne p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james l.  |  Overall Experience 
Clasificación:
5.0

Ashley she’s very nice and helpful

Joseph R.  |  First Impressions 
Clasificación:
5.0

Fast, friendly, clean. The layout is good for loading and unloading.

Gayle H.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

Jacquelynn P.  |  First Impressions 
Clasificación:
5.0

Customer service is excellent!!

Jacquelynn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace L.  |  Overall Experience 
Clasificación:
5.0

Great Services

Mark V.  |  Overall Experience 
Clasificación:
5.0

Mike was a big help and Jeremy was great!

Jerrold S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

tom h.  |  Overall Experience 
Clasificación:
5.0

Thank you vacated 11/28

Diane G.  |  Overall Experience 
Clasificación:
1.0

Terrible service. Rude employee

James L.  |  Overall Experience 
Clasificación:
5.0

Everything was great the employees were fantastic place was clean and I was in and out in no time

Susan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
5.0

Nice . Very friendly employees.

Alexander C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P.  |  Overall Experience 
Clasificación:
5.0

Other than a cancelled wedding, everything was perfect!

Jack V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annette b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K.  |  Overall Experience 
Clasificación:
5.0

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S.  |  First Impressions 
Clasificación:
5.0

Very nice and friendly

Susan J.  |  First Impressions 
Clasificación:
4.0

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett G.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service!

Jacquelynn P.  |  First Impressions 
Clasificación:
5.0

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Gracias

VANCE S.  |  First Impressions 
Clasificación:
5.0

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! ¡Gracias!

JENAE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talen H.  |  First Impressions 
Clasificación:
5.0

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Jack V.  |  First Impressions 
Clasificación:
5.0

Great service

Mark V.  |  First Impressions 
Clasificación:
5.0

Your employees are so courteous. thankyou

Sylvia M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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