Customer Reviews for U-Haul Moving & Storage at Ina Rd

8,357 comentarios

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
3.0

Make sure the customer really has a finalized contract. I got a call later that my contract was not complete. I was not able to see it until the next day. It cost me $12 extra dollars in fuel charges because the contract required me to put in more fuel than I started with. I could have worked with the agent if I'd had the contract in hand.

Steven J. 
Clasificación:
3.0

Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper

david d.  |  Overall Experience 
Clasificación:
5.0

Quick service getting out, quick service back in

Aaron F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shadie R. 
Clasificación:
5.0

Great experience!!!

THOMAS S. 
Clasificación:
5.0

Staff was friendly. I wish I could remember the name of the fella that worked with me. He was helpful. Got me in and out, quick.

JESSE A. 
Clasificación:
1.0

Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.

John O.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service and poor communication. Just frustrating through the experience

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN Z. 
Clasificación:
5.0

Always have a good experience at this location

DEREK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY F. 
Clasificación:
3.0

The young man was very rude to me when I was trying to check in then after waiting 30 mns a different man helped and he was very nice .. checking out the next day was good too they were very nice ..

Callie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boon O. 
Clasificación:
5.0

Two gentlemen did best they could being short staffed and helped the best they could. Still greeted everyone with great service.....

KRISTINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy H.  |  First Impressions 
Clasificación:
5.0

under staffed with only one person working the entire facility

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Incredibly friendly and easy to drop off! I was finished so quick I was looking around expecting other things to do.

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina E. 
Clasificación:
5.0

The young man that helped me was very polite.

JOSE G. 
Clasificación:
5.0

Drop off was really easy. Drive up and 5 minutes later I was on my way

Michael S. 
Clasificación:
4.0

Fix broken access gate!

Theresa G.  |  First Impressions 
Clasificación:
5.0

Nothing. The experience was perfect.

JOSIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

isis g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO O. 
Clasificación:
5.0

They were well informed and helpful. Would not hesitate to do business with them again.

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
3.0

Open on time

Lacy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

Staff was pleasant and professional. The young man who hooked up the trailer and disconnected the trailer upon my return was exceptionally efficient and made me feel like my business was appreciated.

Edward L. 
Clasificación:
5.0

I was very pleased with the whole experience.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONA P. 
Clasificación:
5.0

We have rented from this location several times over the last few years and the staff and availability are both great.

TERESA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CELIA B. 
Clasificación:
1.0

reservation system is delayed by approximately 12 hours. This caused about 3 cancellation within the same 24 hour period due to miscalculation in current inventory.

DAVID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devorah A.  |  First Impressions 
Clasificación:
2.0

I turned the truck in at 6:30 pm on Sep 30, 2021. The guy at the Check in said ... We'll email you a receipt, and charge the card on file - I acknowledged that was ok. Then the next morning I checked my online Uhaul account - it showed the truck HAD NOT BEEN CHECKED IN. I went back to the Uhaul location where I dropped the truck off at - and discovered that the truck keys were hung up ... and available to be rented - yet the truck hadn't been CHECKED IN and cleared off of my account. The lady that helped me was great and very apologetic.

Valerie L. 
Clasificación:
5.0

Drop off was great!

KATRINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY STEPHEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIAN H. 
Clasificación:
5.0

Ninguno

DANTE C. 
Clasificación:
5.0

Staff was very friendly and helped me with my rental.

WILLIAM S. 
Clasificación:
5.0

hitch on trailer did need work; noted by yard guy - it did not affect my rental experience at all.

Ronald M. 
Clasificación:
4.0

Skip the line didn't work. I had to go in and wait anyway. The counter person was great and tried to make everything smooth after that.

Diego S. 
Clasificación:
5.0

Could have washed the truck windows, help adjust vehicle safety measures prior to disembarking. Had a tough time adjusting the mirrors.

BARTON B. 
Clasificación:
4.0

All good.

ROBERT F. 
Clasificación:
5.0

The truck was a really low on fuel.

John B. 
Clasificación:
5.0

Super easy!

Bridget R. 
Clasificación:
5.0

Nice guys

William M. 
Clasificación:
5.0

Staff was very helpful.

CHRISTOPHERMICHA B. 
Clasificación:
5.0

Wouldn't change a thing. A smooth, simple transaction, the van was clean. I am happy.

ROSALIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

wm M. 
Clasificación:
1.0

Booked Pickup at Cortaro and did not receive sufficient notice the location was changed by Uhaul. Employee at Cortaro was incredibly combative about it. Truck was picked up with a quarter tank of gas. Moving help is a complete scam, our credit card was charged over $500 and the movers kept delaying the job and ultimately ended up saying they couldn't do it because they were out of state. No customer service to talk to to help navigate the changes or issues with the contracted labor. Looking forward to hiring real professionals next time.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

Location was wonderful. Scheduling office was HORRIBLE ! Called an hour before pickup to say that the truck we needed was available. There was one 20 miles away. We would have to pay the extra $40 in mileage. We wouldn't be compensated for any of this. Just very rude.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah G. 
Clasificación:
5.0

Thanks Hal and team! We are so grateful for how you have the equipment we need when we need it and with smiling staff!

Stephen D. 
Clasificación:
5.0

Excellent all around service !

Jeff R. 
Clasificación:
3.0

It would be helpful if the equipment was actually checked in when it was dropped off with store personnel. The person I checked in with failed to complete the checkin process. I had to call two days later to get the issue corrected (the gentleman that I spoke to about the issue was very helpful and dealt the problem.)

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONORE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD J. 
Clasificación:
5.0

The return experience was very nice. A representative met us out front and walked through the return process in a smooth manner. He was very pleasant and helpful.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lar B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip P.  |  First Impressions 
Clasificación:
5.0

We always receive great service from the staff here.

Dan C.  |  Overall Experience 
Clasificación:
5.0

I did have a problem with my bill being too high. The gas mileage was mid calculated. I spoke with the manager about it. He lowered my bill.

STEPHANIE E. 
Clasificación:
5.0

David was the fellow who helped us return the trailer and he was very polite and respectful.

GEORGE C. 
Clasificación:
4.0

U-Haul has started charging these “extra charges” n order to make more money. When asked to explain the extra charges, I got no reply! So they charge you more because YOU drove safely. And YOU had a safe trip! PLEASE STOP THESE STUPID CHARGES -or- JUST SAY YOU ARE GOING TO CHARGE MORE! Don't make up asinine charges, for Christ sake's, you are U-Haul! Your the Harley Davison of moving, no advertising needed, because we see you everyday and everywhere! Moving cost enough , financially, physically and emotionally. Stick to your original plans and and be the honest company you once were.

Sadia P. 
Clasificación:
5.0

You can't improve. Quick and professional. Easy.

WILLIAM T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA JEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

Everything was great, I love your mew Cargo trucks!!!!!!!

LETTY E. 
Clasificación:
5.0

It is so easy

Johnathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK C. 
Clasificación:
5.0

David and team went above and beyond to get me hooked up and out the door. They made this experience so painless. They were helpful accommodating and truly went the extra mile. I use this location regularly. I am always pleased with their service but this experience was the best ever. They knew I was in a hurry and took care of me and got me out the door in record time. So very very happy with this experience.

TAMMIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOUALEM B. 
Clasificación:
5.0

Damien and his team were excellent!!!

KYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malinda B. 
Clasificación:
5.0

Awesome! Quick and friendly. Thanks!

Martin B. 
Clasificación:
5.0

Excellent and efficient

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Make sure that there is a person in the front. All in all everything was great!

Dionne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Even though the issues were with Concord, this location was helpful.

JILL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Great staff at this location

FREDERICK K. 
Clasificación:
5.0

Great customer service, the only issue was i was way over charged for changing the day, but your customer service fixed that immediately.

Kenneth B. 
Clasificación:
5.0

Great employees, very helpful

HARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshia S.  |  Overall Experience 
Clasificación:
2.0

I'm disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it's different.

JOAN M.  |  First Impressions 
Clasificación:
3.0

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Shannon K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

George O.  |  Overall Experience 
Clasificación:
4.0

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

James K.  |  First Impressions 
Clasificación:
2.0

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that's not what's in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

James S.  |  First Impressions 
Clasificación:
5.0

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Dan C.  |  First Impressions 
Clasificación:
1.0

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Colt M.  |  First Impressions 
Clasificación:
5.0

Staff at this location were efficient and expeditious.

George O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis M.  |  Overall Experience 
Clasificación:
4.0

All good. Only comment- Front desk needed more help both times I was there.

David K.  |  Overall Experience 
Clasificación:
5.0

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

VANCE S.  |  Overall Experience 
Clasificación:
5.0

Thanks Michael

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda e.  |  First Impressions 
Clasificación:
2.0

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis M.  |  First Impressions 
Clasificación:
4.0

Thank you guys, you guys are awesome at what you do!!

daryll b.  |  First Impressions 
Clasificación:
5.0

Ashley she’s very nice and helpful

Joseph R.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

Jacquelynn P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S.  |  First Impressions 
Clasificación:
4.0

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett G.  |  First Impressions 
Clasificación:
5.0

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Gracias

VANCE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talen H.  |  First Impressions 
Clasificación:
5.0

Your employees are so courteous. thankyou

Sylvia M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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