Comentarios de los clientes para U-Haul Moving & Storage at Ina Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Ina Rd

Clasificación general:

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Judah M.
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El cliente no dejó un comentario.

Diane G. | Overall Experience |
Clasificación:

Thank you vacated 11/28

NORMAN D.
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El cliente no dejó un comentario.

Kristen H.
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El cliente no dejó un comentario.

JAMES K.
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Pickup and return service were very fast and efficient. Truck ran well and was very clean. Thanks.

Michael A.
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El cliente no dejó un comentario.

JAMES P.
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Average not due to staff! Due to lack of staff in a busy location. We had to wait past our requested pickup times. This is a huge national business. Spend a few more $$ and get that excellent rating!

Stephen P.
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I was surprised that I didn't get a credit for mileage I paid of 2122.0 miles and only drove 1933.0 miles a difference of 183 miles when I asked about a mileage credit which the folks told me that I would get when I rented it I was told no mileage refunds only charges for excess miles. Bummer!

James L. | Overall Experience |
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Terrible service. Rude employee

Taylor L.
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Give them more labor hours, they seem stretched thin for how busy they are

DARYL R.
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This location is always great to deal with

John W.
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El cliente no dejó un comentario.

Lisa L.
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The customer service rep, Sonia Weaver, was surly and snippy to me and my experience was very bad. When I arrived at the location, there was one customer shopping for boxes and nobody else around. I waited several minutes and looked at strap options for purchase. Still nobody. I asked the other customer and she said that they were behind the store. So I cracked the door and in a pleasant voice sang out "hello?" I saw her talking to someone else. She replied "Be right there," but them loundy said "Jesus Christ!" (I am sorry that I had to alert your employee that there was a customer there to pick up a truck) Several more minutes later she came in with a dark attitude. Nothing about sorry for the wait or anything like that. She was curt and snippy while checking me out. I asked for help with choosing a strap for my single piece of furniture that I had to secure, and in retrospect she oversold me for the weight of my item. In getting the truck there was no overview of anything regarding its operations and she didn't ask me if I had any questions. She practically threw the keys at me and went back inside. Granted there were other people waiting for her, but if she had helped me more quickly, her line would not have been so long. I will NEVER to to that location again.

RYAN L.
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Jeremy was incredibly helpful. He was efficient, personable, and made the drop off experience fantastic. Really appreciated his help.

MICHAEL J.
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El cliente no dejó un comentario.

PAUL WILLIAM A.
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Courteous and dedicated staff.

DAVID R.
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I wasn't able to change the time when I booked online so it defaulted to midnight. A staff member (Mike, I think) called me to confirm.. which I really appreciated as I would have lost my rental! He also downgraded me at my request as the van I had booked was too big I realized. Great customer service.

Hans T.
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Service was slow. Trailers look like they haven't been washed in years.

DONALD H.
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Nothing to improve, everyone was very helpful and made our moving experience less stressful.

ESTHER A.
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Yes i took lot's picture and also the van didn't have a full tank and still added gas to it i also took a picture before moving the van of it i don't think you should have changed me for that i sent you all my pictures plus gas one too ...

MARLENE G.
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Thanks

DONALD H.
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El cliente no dejó un comentario.

DAVID L.
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El cliente no dejó un comentario.

Brenda C.
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Our experience was great! The sales associate was alone when we arrived, but handled a crowded room without showing panic. He was very professional and helped us with our rental

Susan J. | Overall Experience |
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Everything was great the employees were fantastic place was clean and I was in and out in no time

Mark P.
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El cliente no dejó un comentario.

Casey P.
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El cliente no dejó un comentario.

ROBERT C.
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Have used this location for years. They always have what I need

Brian B.
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Was assisted by Jeremy, who expertly handled our need for a 1-day trailer rental. Took advantage of online check-in, which did save time when arriving at the location. Had to wait a bit to be helped, figured it was due to minimal staff on hand. Not a big deal, understandable that many businesses may not currently be fully staffed all hours due to the pandemic.

PAUL S.
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El cliente no dejó un comentario.

Katie M.
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When returning equipment the person who I dealt with was very rude.

Tom C.
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There was a long wait time each time I went in. The employees were not friendly or helpful.

KEVIN P.
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Hire more staff!!! I had to wait in line for 45 minutes, after my 8am reservation was moved to not only one different store but two. By the time I got my truck, it was 10:30 am and I ended up with a 20 foot rather than the 15 foot that I originally reserved. And had to pay for the larger truck whick didn't work well in my small apartment complex parking lot. Never renting from UHaul again.

PATRICK M.
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Staff was friendly and helpful. Truck I rented was brand new (138 miles!). Price was reasonable.

Mark G. | Overall Experience |
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El cliente no dejó un comentario.

Alexander C. | Overall Experience |
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Nice . Very friendly employees.

LISA Y.
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El cliente no dejó un comentario.

Ann P.
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El cliente no dejó un comentario.

SANJAY S.
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El cliente no dejó un comentario.

SANJAY S.
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Awesome manager . Worked with me to get the vehicle and the trailer be dropped at the same location coming from Alabama. Excellent customer service Uhual should allow for customers to make aligned changes

JOHN T.
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The three team members that we worked with at the Ina location were very professional and very helpful. The 26' uhaul we rented was very clean and a nice truck too drive.

Kurt G.
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El cliente no dejó un comentario.

Tom P. | Overall Experience |
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El cliente no dejó un comentario.

LOWELL M.
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El cliente no dejó un comentario.

JAYE O.
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This team is a good one. I have rented off them several times and am never disappointed

Allyson H.
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Thanks Mike'

FLOYD B.
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El cliente no dejó un comentario.

Mickey T.
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El cliente no dejó un comentario.

Jack V. | Overall Experience |
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Other than a cancelled wedding, everything was perfect!

Martin H.
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The A/C in my rental truck didn't work at all.

charlie C.
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El cliente no dejó un comentario.

RICHARD H.
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El cliente no dejó un comentario.

LUIS B.
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The trailer was super old and the tires looked like can blow up any time now.

GREGORY S.
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El cliente no dejó un comentario.

Sharon B.
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El cliente no dejó un comentario.

ROBERT J.
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Folks were great!

JARRED DON G.
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El cliente no dejó un comentario.

DONALD T.
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Good staff, very helpful.

SANDRA S.
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The side mirrors were smeared and hard to see with and the right side mirror was not adjusted well for seeing the blind sides. The van itself was clean and well maintained. The location was convenient and the staff was friendly.

David R.
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Online advanced reservation totally useless. They had to manually enter all info I input online including having to retake driver license photos and credit card info, This location gets a lot if business and is always understaffed and you have to wait a long time even with an advanced reservation

Anthony S.
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The person helping me was very flexible. I accidentally booked the trailer w/o a ramp, and needed one with the ramp. They easily switched it out with no issues what's so ever.

FRANK N.
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Cut down the wait time

Gary F.
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All the uhaul employees were very helpful, friendly and treated me with a great deal of respect. I would definitely use this location again.

EUGENE M.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Danny B.
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There was graffiti on the back door and some inside on the floor...

VINCENT R.
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El cliente no dejó un comentario.

JENNIFER J.
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El cliente no dejó un comentario.

PAUL H.
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had call for roadside service to exchange the whole wheel do to faulty tire

JERRI C.
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El cliente no dejó un comentario.

Patrick O.
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I could not get the trailer open; it was jammed with something inside.. These guys got it open for me with no damage to any of my things.

BRYCE H.
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A lot of hidden charges - associate ran through contract WAY too fast for us to even understand, we felt rushed, and was even a little rude.

annette b. | Overall Experience |
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El cliente no dejó un comentario.

KEVIN M.
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Nothing - It was a good experience all the way around. Keep up the good work!

JEFFREY W.
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El cliente no dejó un comentario.

Roman M.
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Bad customer service. Walked in and employee/owner talked for 5 minutes before helping me. I was only one in shop. Well I was trying to check in owner constantly broke from register to talk with employees leaving me waiting.

ANNE A.
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El cliente no dejó un comentario.

EMILY H.
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Amazing service. In and out quick. I liked that the worker came out to help me check the truck back in . Was way more efficient

Tim K. | Overall Experience |
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El cliente no dejó un comentario.

JOHN B.
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El cliente no dejó un comentario.

GAROLD C.
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I was helped by a friendly employee to set up the contract and another employee to hook-up the trailer and get me quickly on the road.

Matthew B. | Overall Experience |
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The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

JILL D.
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El cliente no dejó un comentario.

CHRISTOPHER H.
Clasificación:

Overcharged asked several times for 7 dollar dolly fee to be removed and was told I would get some credit also for over filling gas was still charged for both

Daniel S.
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El cliente no dejó un comentario.

LORRIE M.
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El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

Something went really wrong with the contract probably due to an employee error of entering the online booking in the system. We were charged twice: $405 at the pick up and then $418 at the drop-off for the rental that was estimated at $400. The initial charge supposed to be reimbursed per assurance from the u-haul representative but there are still both charges on the credit card.

LINDA S. | First Impressions |
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El cliente no dejó un comentario.

PAUL B.
Clasificación:

I made an account thru UHaul which helps speed processing in and out. Reserved the trailer on a Saturday through customer service (phone call was forwarded because of how busy they are). Arrived, waited while they were assisting other customers, they had me on the road in15 minutes. Returned trailer 15 minutes before they closed and that took less than 10 minutes.

NANCY B.
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El cliente no dejó un comentario.

Derek K.
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El cliente no dejó un comentario.

JOHN K.
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Would be nice if in this day in time if the check out was more stream lined so if a person needs to rent a piece of equipment there was a kiosk for checking out to help with busy staff.

CHARLES L.
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El cliente no dejó un comentario.

HECTOR L.
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Nothing comes to mind, keep up The good work.

Michelle G.
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Mobil pickup did not work. Waited for approval and just kept spinning so went inside. Staff helped me switch to over the counter but was not pleasant. I will not go there again.

MARK A.
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El cliente no dejó un comentario.

CODY K.
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Everything was wonderful

ARNOLD P.
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El cliente no dejó un comentario.

MATTHEW C.
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Picking up and dropping off, both interactioNs were stellar. Thank you for the great service. (And a well maintained trailer!)

BRAD K.
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Very helpful,knowledgeable and professional.

Andrea C.
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El cliente no dejó un comentario.

KEITH C.
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The customer serviceman was outstanding

Walter S.
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El cliente no dejó un comentario.

Laura O.
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El cliente no dejó un comentario.

ELBERT D.
Clasificación:

Have furniture pads and a ramp on the truck would've been nice.

TED S.
Clasificación:

Had to keep jump starting truck When calling to make reservation on hold for 17 minutes every time I call Set up a 24' truck week in advance got a voice message the night before that truck was no longer available Gave me $50.00 rebate didn't even come close to money I lost on the job I had to move a 368 station call center You guys suck

brian B.
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El cliente no dejó un comentario.

ESTHER A.
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El cliente no dejó un comentario.

HAMILTON V.
Clasificación:

If Mike, the owner/manager is the only one working, prepare for a long experience. He works slowly, and he is frequently stymied by the vagaries of the computer system. I rented a trailer and a furniture dolly two days ago. When I tried to move the dolly, a wheel came off. The cotter pin to secure it was missing. Fortunately, I had one in my stuff, so I used it and carried on. No issues with the trailer itself. When I brought it to their attention upon return, the rental cost of the dolly was refunded. So that was good. I only advise, be wary if you use this particular U-haul location.

GLEN J.
Clasificación:

My only complaint is that the ashtray was packed with cigarette butts. These are "no-smoking" vehicles and I had to go back into the store, after renting, to let them know the butts (and the smell) were not mine. The owner apologized for the oversight and asked if I'd like to switch trucks. (Very kind of Sonia to offer that.) Overall though, a great experience. I soaked the ashtray while I loaded the truck. It was gleaming when I returned it. :-)

MARLIN H.
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El cliente no dejó un comentario.

Christopher C. | Overall Experience |
Clasificación:

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Susan J. | First Impressions |
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Very nice and friendly

gloria w. | Overall Experience |
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El cliente no dejó un comentario.

Connie w. | Overall Experience |
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Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Garrett G. | First Impressions |
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All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

ANDREA S. | First Impressions |
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El cliente no dejó un comentario.

Jacquelynn P. | First Impressions |
Clasificación:

Exceptional customer service!

VANCE S. | First Impressions |
Clasificación:

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank you

Larry B. | Overall Experience |
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El cliente no dejó un comentario.

KATHLEEN H. | Overall Experience |
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Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

Linda B. | First Impressions |
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El cliente no dejó un comentario.

JENAE T. | First Impressions |
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I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Thank you!

Tim K. | First Impressions |
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El cliente no dejó un comentario.

Talen H. | First Impressions |
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El cliente no dejó un comentario.

Jose O. | Overall Experience |
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El cliente no dejó un comentario.

KATHLEEN H. | First Impressions |
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Super helpful

Mary F. | Overall Experience |
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El cliente no dejó un comentario.

Norman S. | Overall Experience |
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lady with the Green eyes...wow

Mary F. | First Impressions |
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Cole was very friendly and helpful.

Veronica Q. | Overall Experience |
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I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Callie J. | Overall Experience |
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We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Jack V. | First Impressions |
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Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Mark V. | First Impressions |
Clasificación:

Great service

Debra S. | Overall Experience |
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The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Pamela S. | First Impressions |
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Julio has the best public relations skills i have ever witnessed.

Joy H. | First Impressions |
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Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Billy C. | First Impressions |
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Great and friendly service. Van and storage unit were clean.

ronald d. | Overall Experience |
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Very friendly employee's. Great customer service.

Lani M. | Overall Experience |
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First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Anthony B. | Overall Experience |
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I think they do great great job for me.

Ana K. | Overall Experience |
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Happy customer

brian b. | Overall Experience |
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After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

Alisha F. | First Impressions |
Clasificación:

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Amber d. | First Impressions |
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We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

barbara b. | Overall Experience |
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The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.

Terry G. | Overall Experience |
Clasificación:

Limited number of storage units available.

MARYJANE P. | Overall Experience |
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I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.

George Y. | Overall Experience |
Clasificación:

Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.

Doyle S. | Overall Experience |
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Staff very helpful.

ronald d. | First Impressions |
Clasificación:

Great customer service

Marianne M. | Overall Experience |
Clasificación:

Excellent! All Around!

Wendy K. | Overall Experience |
Clasificación:

Clean and AC worked in my unit.

Terry K. | Overall Experience |
Clasificación:

The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks

Peter v. | Overall Experience |
Clasificación:

When I called no one could find my Unix. Name was misspelled- once located it was already there.

Catherine G. | First Impressions |
Clasificación:

On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!

Karl T. | First Impressions |
Clasificación:

Very friendly and proficient. No complaints

Adelina B. | Overall Experience |
Clasificación:

We seem to get different answers from employees

Sylvia M. | First Impressions |
Clasificación:

Your employees are so courteous. thankyou

Richard H. | First Impressions |
Clasificación:

Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.

Sheryl C. | Reservation |
Clasificación:

I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

Patrick B. | Reservation |
Clasificación:

We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!

Judy N. | Overall Experience |
Clasificación:

in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time

Robert D. | Overall Experience |
Clasificación:

All good

silvya s. | Overall Experience |
Clasificación:

Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.

lauren r. | Overall Experience |
Clasificación:

They were awesome. Fast and very accommodating . Highly recommend them.

Rick L. | Overall Experience |
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Would’ve liked to know you qualify for free storage with qualifying purchases.

lenonard w. | Overall Experience |
Clasificación:

thank you, all was more then expected. sincerely. len w

Rayleen O. | Overall Experience |
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And truck and storage available in my time of needing to move out in a very short notice.. thank you!

charla V. | Overall Experience |
Clasificación:

Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.

Helen U. | Overall Experience |
Clasificación:

Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks

Erin S. | Overall Experience |
Clasificación:

Rental of the space was quick and easy.

PAM M. | Overall Experience |
Clasificación:

Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam

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