Customer Reviews for U-Haul Moving & Storage at Hollywood

Clasificación:

4.0

The garage door is the only complaint I have it worked very poorly and sometimes it didn’t work at all

Clasificación:

3.0

That branch did fine .. However I did request my drop location have storage .. The one listed did not have storage , but I was told it did .. I did try another branch location and they didn't have any storage available .

Clasificación:

5.0

All was very excellent

Clasificación:

5.0

Keep on Keeping On... doing what you are doing. The van I rented for a day to help with a clean-up campaign was brand new and had few miles on it. When I filled it up with gas before returning it the gas gauge only showed 3/4 full...This seemed a little strange to me...the office Mgr. could not explain it. Other than that overall experience was great !

Clasificación:

1.0

I have been trying to contact yall about my bill yall have I used WAY more miles than I did

Clasificación:

3.0

I was expecting a more modern private space unit.

Clasificación:

3.0

After I was finished using the equipment in this case a pickup truck I felt like the mileage jumped inexplicably and I was charged what I felt like was an exuberant amount of money for a very very very short distance of driving

Clasificación:

5.0

Very helpful and professional staff.

Clasificación:

5.0

Customer service was awesome. This location has really good folks working here.

Clasificación:

3.0

Make sure all equipment is in the vehicle

Clasificación:

5.0

Keep up the good work

Clasificación:

5.0

The brake lights and blinkers in back of truck were not working. Advised them when we returned truck.

Clasificación:

1.0

I was charged$200 almost for one day rental because I'm a woman I didn't understand how many miles to buy and they didn't have small 15' truck got 20' to big for my load alot of my items broke..I was robbed

Clasificación:

5.0

Continue your service 😃

Clasificación:

5.0

Good Job

Clasificación:

5.0

great experience, everyone very very nice

Clasificación:

5.0

Na

Clasificación:

5.0

Continue to serve the customer with greater service!

Clasificación:

5.0

Staff, was super friendly

Clasificación:

5.0

Why the hell do I receive a text at 4 o'clock in the morning it wakes me up I did not go back to sleep thanks a lot Uhaul

Clasificación:

5.0

The young lady that waited on me at rental desk was knowledgeable and friendly. The young man that helped me at returning the equipment was also very friendly. Bueno

Clasificación:

4.0

Bueno

Clasificación:

3.0

I really hope the employees will work on being friendly. Everybody there act like they do not want to be at work. They look mad.

Clasificación:

5.0

Being a girl I was hesitant about getting a 26 footer. The employees were friendly and helpful from start to finish. Id definitely recommend this location to others

Clasificación:

3.0

The trucks really need to be upgraded the truck I had was not a good one it was making noise when I drove it and it broke down on me. When I picked the truck up the gas was on empty tha salesperson told me I would get a credit of 37$ if I returned the truck on a quarter tank but on my way to refill after moving the truck broke down on me so they did give me a credit of 9$ but I feel like I should have gotten the full credit because it wasn't my fault that the truck broke down.

Clasificación:

5.0

Yttt

Clasificación:

5.0

GM,just keep up the good work everybody have a wonderful bless day.😊👍✌

Clasificación:

4.0

Bueno

Clasificación:

1.0

Vehicle not where it was supposed to be, no customer support to locate, once located was blocked in, could not open disc lock for key, associates at facility seemed unconcerned. Will never rent from Uhaul again.

Clasificación:

3.0

N/a

Clasificación:

4.0

I'm not sure of the young ladies name that was on the register, but she was kind and worked diligently to help me get my rental as fast and efficiently as possible. I normally go to this U-Haul location because of her customer service. I was I could remember her name.

Clasificación:

5.0

Na

Clasificación:

5.0

Get cruise control

Clasificación:

5.0

U-Haul representatives were very friendly and they made the experience very pleasant. There was an issue with the first trailer they had assigned to me by the person helping with the installation noticed the problem and quickly switched me to another trailer. Great Group of employees. This is the second time I have used this location and it has always been a nice change from the service you get at a typical business. The employees seem to go out of the way to make the process easy.

Clasificación:

4.0

More transparency on the cost upfront. The mileage and clean up fees were a surprise and we didn't budget time to clean up mud when it rained during moving. I am fine with both fees, but I would have liked to have budgeted for them

Clasificación:

5.0

Excellent service Thank you very much

Clasificación:

5.0

I can't see anything that would need improving at the moment.

Clasificación:

1.0

Overcharged over n over for no reason 150.70 I'm pissed

Clasificación:

4.0

Odometer immediately rolled over when I pulled forward to leave!!

Clasificación:

5.0

Job well done!!!

Clasificación:

5.0

Excelente

Clasificación:

5.0

Everything was good

Clasificación:

2.0

I made the reservation Dec 6th and when I go to pick the car trailer up the designated location doesn't have my reservation. Then I had to drive to another location because that location didn't have the equipment.

Clasificación:

4.0

There was not a orange drop off box for me to drop off keys and it took me 10 minutes to find where to return the key to track. This was not good

Clasificación:

3.0

Check out the equipment better

Clasificación:

4.0

Better signs for where to drop off—- signs lead you to wrong place.

Clasificación:

1.0

Clearly saidi needed a furniture dolly TWiCE and pointed it out and he still gave the wrong one, then he assured i had to COME BACK to get the correct one! gas wasnt where it was suppse to be so he put anything on the paper and luckily i took a picture to show the kind ppl who helped me at drop off!

Clasificación:

5.0

Great staff

Clasificación:

5.0

My visit to rent the equipment and to return the equipment, employees not wearing face covering 1 of 3 Inside without covering

Clasificación:

3.0

I feel like my notification that I had moved out of my unit was not indicated on the storage records and trying to take out an addition fee after the unit was closed a month earlier is poor documentations and my bank charged me fees for your facility making an attempt to charge for an extra month when the unit was properly closed and notifications given to the front office staff.

Clasificación:

2.0

Never was told I will be charged a over night fee. If I had known I would had kept the truck for the full 24 hours

Clasificación:

3.0

The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!

Clasificación:

4.0

Staff was friendly. Thank you. My only complaint are the steps in the controlled climate units. Lol. Trying to get your things to the unit with those steps, whew chile若, but overall I am pleased.

Clasificación:

5.0

The person who help us , he was really nice and helpfull.

Clasificación:

4.0

The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.

Clasificación:

4.0

So far so good. I recommend elevators but hey. A little exercise dont hurt nobody.

Clasificación:

1.0

You should validate email addresses of customers so people don't get spammed when they use false email addresses

Clasificación:

5.0

Society needs more customer service that Paige at the store gave to us. I rate her as a 10 star she will go above and beyond to assist her guest. I can say even with moving she made my experience with renting the truck and storage less stressful.

Clasificación:

5.0

Nice friendly professional people

Clasificación:

5.0

Management is excellent. Very kind, & caring!!

Clasificación:

5.0

Thanks a bunch

Clasificación:

5.0

I will highly recommend Uhaul.

Clasificación:

5.0

Really nice guy at the desk...very professional very helpful

Clasificación:

4.0

No deposit is required at other locations why this location

Clasificación:

5.0

Very secure, clean, and easily accessible

Clasificación:

5.0

Thank you all for warm welcome always. Specials thanks to Paige for going far a beyond her duty while I was ill.

Clasificación:

3.0

I signed up for access and then the keycard I was provided did not work, supposedly it was a known issue and he said it would work later and when I came back next time to try.

Clasificación:

3.0

Thanks.

Clasificación:

5.0

N/C

Clasificación:

5.0

I had a great experience

Clasificación:

5.0

Have used a lot of storage places over my 72 years, U-Haul Hollywood in Shreveport Louisiana was hands down the best and most convenient one I have ever experienced.

Clasificación:

5.0

Easy and pleasant experience.

Clasificación:

2.0

I've had my belongings ruined twice. The 1st time my sofa was covered in mold. I reported it but NEVER got a response. The final time pictures was taken but I have to pay $100.00. Why pay insurance?

Clasificación:

5.0

I will not go anywhere else if I need to store my things.

Clasificación:

5.0

Very friendly and helpful staff

Clasificación:

5.0

Great!

Clasificación:

4.0

Everything in the facility was nicely maintained, although the restroom in the climate control storage section was out of paper towels & toilet paper for 4-5 days continously.

Clasificación:

2.0

The lady at the front desk with the rotten teeth was very RUDE!! And she was the assistant manager !!!!

Clasificación:

5.0

The storage did not have the light but for the most part, everything was great. The employees were very helpful and will to help at any moment. I always like coming to this facility.

Clasificación:

5.0

Great Customer Service.⭐️⭐️⭐️⭐️⭐️

Clasificación:

1.0

Lack of quality service and customer service.

Clasificación:

1.0

The staff is rude and not willing to help with your concerns. The storages are falling apart. Pest problems in climate controlled storages.

Clasificación:

4.0

Xoxo

Clasificación:

5.0

Y'all were very nice and helpful. Thank you for your time and help .

Clasificación:

5.0

My overall experience was great, other than y’all didn’t accept payments from liquid accounts.

Clasificación:

3.0

I still haven’t heard from the Manager concerning a broken marble table that was in my storage unit 20

Clasificación:

5.0

Thanks for ALWAYS being COURTEOUS and very PATIENCE.

Clasificación:

4.0

Gracias

Clasificación:

5.0

We had an awesome experience.

Clasificación:

5.0

Great staff that showed superior cx services, gave very knowlegable advice and made sure my move into the storage unit went well

Clasificación:

5.0

Good friendly service keep up the good work

Clasificación:

5.0

Thank you for everything

Clasificación:

4.0

Great service, always been a long time customer.

Clasificación:

5.0

The portable storage units worked perfect for my needs. Delivery and pickup was timely.

Clasificación:

5.0

Becky is 1A+

Clasificación:

5.0

Everyone was extremely friendly, helpful, courteous and professional. This location was recommended to me by a relative and I would recommend it to anyone needing this service. I would use it again

Clasificación:

5.0

I really would like to thank the agent for all the help she gave explaining the contract and the young man for staying helping us getting into the storage.

Clasificación:

5.0

U all where wonderful costumer service!!!

Clasificación:

5.0

I liked the staff,and service,and I will use them again

Clasificación:

5.0

Five stars

Clasificación:

5.0

Staff was friendly, professional and Knowledgeable.

Clasificación:

5.0

Very Courteous and Patience answer all of my questions

Clasificación:

2.0

I see good customer service is not a priority there!

Clasificación:

5.0

I moved furniture from my home in Alabama to my son's in Louisiana. The entire experience was wonderful. All personnel I came in contact with were friendly, helpful, and just plain nice people. Tks

Clasificación:

1.0

Terrible customer service would not recommend I wish I could get a refund

Clasificación:

5.0

I would always get a call when the storage building wasn't secure in me locking it up correctly. I want too Thank them for doing that for me. They was always so kind when I went in to see them. Gracias

Clasificación:

5.0

Great service

Clasificación:

4.0

Great place, staff really works with you

Clasificación:

5.0

General Manager Ms. Paige Robinson SHE IS SO AWESOME!!! 2205 Hollywood Store

Clasificación:

5.0

Great customer service representative, always friendly, & very good with meeting the needs of the customer. I love this UHaul experience. I would definitely use them again. thanks

Clasificación:

2.0

Nothing but problems with uhaul from the pick up in hammond la to the drop off in shreveport la everything from the truck to the car PULL to the storage unit was issue's ALWAYS used uhaul never again.

Clasificación:

5.0

Helpful and friendly will use them again. Thanks you guys over there on Hollywood Ave y'all store rocks..

Clasificación:

5.0

Bueno

Clasificación:

5.0

very prefessional thank you ill lrecommand you all to anybody

Clasificación:

2.0

No

Clasificación:

5.0

Becky is helpful, experienced and just wonderful.

Clasificación:

1.0

U all sold my Life that acquired over time, priceless memories@hard work. U wouldn't honor my legal receipt of ownership, ive called Corp.@Regional(Paige) no one would do Right. See u in COURT..

Clasificación:

5.0

Paige! Omg I love her! She made me feel like family and i see her as family. She made it easy and stress free the entire time i had my storages with U Haul. Shes a true keeper and is THE asset of UH.

Clasificación:

5.0

N/C

Clasificación:

5.0

ND

Clasificación:

1.0

I got locked out my storage 4 days after I got it because they had my storage mistaken for someone else's. Instead of them just looking up my account at first I was asked REPEATEDLY how much I owe.SAD

Clasificación:

2.0

Told the rep that I only needed the storage for one month because i was waiting for my move in date on aptment. I had a uhaul for a most 3 weeks before i got the storage.

Clasificación:

5.0

Friendly Staff , Always willing to help when needed

Clasificación:

1.0

Rained in truck got changed to switch,locks got cut to many times over charged, l will never use Again I lost merchandise got wet it rained in my storage not happy at all have claim not 1 word ,paid s