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Angela W.Customer Reviews for U-Haul Moving & Storage at Hollywood
Testimonials From Recent Customers
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Every one was excellent!
Faith J.Gracias
Suzanne B. | First ImpressionsMy unit was nasty, there was trash everywhere. But Jokesha was excellent!!
Akia F. | First ImpressionsIt no improves need
Bobbie D.The truck was full gas. I drove 11 miles and they charged me $41 for gas, knowing this truck do 10/gallons. Great way to scam. Requested to check the truck but an other employee got it out the location. Scammers
Yarley C.I was charged way more than what I was told with no customer service help from U-Haul.com took a picture of my Id with their phone just overall terrible experience
Aaron J.Make sure your workers do they job
Marquis W.I will never use the UHaul boxes ever again. Both time I had issues with the deliver of my goods after they arrived to my city. Both times they "lost" my boxes for a day or two and then delivered them late. I will not recommend using this service to anyone. I thought the first time was a one off because of my location in a small town. But when I moved to Houston it was even worse. I took a day off work drove around town to find my boxes.
Thomas N.I was told one price and charged another, I van was full of roaches
Gwennetta M.There were discrepancies between uhaul locations. It took 2 hrs to fix. I was just there to pick up packing supplies:(
Marshina A. | First ImpressionsThis was the easiest and fastest pickup and return of a U-HAUL I have ever had.
Eric K.Offer points so after a few time of renting eather millage or rent discounts will lower every time you rent as well as maybe free day
Darrell B.Very nice people , great customer service. Gracias
Ahmad D.You can at least advise somebody when you don't have something available instead of just assigning them a truck that they may or may not want to use without consultation…and take down the false advertisement for the cost per mile…
Shaeyliah M.I dont understand the fact you can't view the storage unit until after you pay for it to see if that's the size you need, I actually paid 169 for a big storage unit and I don't it
Tonika J. | First ImpressionsNada
Larry W.Great customer service!!
Natalie D.I understand that they had a hard job for moving. but they made some scratches on the wooden floor and broke some furnitures.
Jihye K.First trailer had problems with the taillights working so they changed me to another one with a ramp and it was great. The 2 guys did a great job of hooking up the trailer and very polite. The check in lady was nice and quick getting me signed in.
Samuel H.All employees encountered were friendly and professional.
wesley J.U haul reservation process is horrible. I was waiting for a follow up call to finish my reservation but never got a call . The day of pickup I dropped by a random U-Haul place Shreveport North Market and the Mgr Tyler . Looked up my reservation and advise me there was no truck reserved it never got assigned. I had called the day before 3 times and they kept saying someone would call and never did. The original reservation was at the Barksdale U-Haul location in Bossier City. Thanks to Tyler he was able to find the size truck I needed.Thanks to Tyler going over and beyond and excellent customer service allowed me to get a truck and move on schedule
Darryl R.Everything was great. Employees were professional and nice. It was great.
Gloria F.Best uhaul experience ever!!!!!!!! Customer service us convenience was fantastic! Seriously- so user friendly!
Cristina H.Friendly and helpful service. Thank you,
Forozan E.Great service overall.
Celestely D.When I received the van the windshield inside was dirty. It also smelled of nicotine from cigarette use. I would use a ozone machine and do a better job of cleanliness
Larry S.All of the staff members at this location were helpful and friendly. They handled my equipment pickup and return, quickly and professionally.
Jerry T.Call your customer when a change has been implemented from one site to another as I had to drive across town to get my truck for 30 mins and when I got there they said it was being cleaned when I was already an hour late after my scheduled pickup time.
John W.Everything was great. I had a smooth process with the UHaul representative
Tche-lin J.Ruthie Morris was a very professional , helpful and kind. Ruthie is all in when it comes to customer service. The young man that hooked up the trailer and checked me was also very professional.
Richard T.Staff was excellent and efficient. Forgot to mention left brake light was out will use location again
Aubrey S.Great staff at the Hollywood ave location.
Brian Z.Customer Service was great, very helpful.
Lois T.The start of my experience was EXCELLENT!! However my checkout could have been better. The customer service rep was nice but quiet. Meaning he was at the computer processing the checkout and not talking to me to 1) let me know what he was doing 2) to ensure the transaction was correct BEFORE completing it. Needless to say there was an error. The more experienced CSR walked him through how to correct the issue, but now my card has been charged too much on the first transaction-a return processed on the second transaction & the correct amount charged on the third transaction. The paperwork is in order but my account is now in the red and anything else I had planned to do uusing that card on that day now has to be delayed until my financial institutions' system processes everythong. Yes having more money would be the perfect answer to something like this, however getting it RIGHT the FIRST TIME would've been pretty good too.
Robin W.Bullshit
Anthony A.Shreveport Louisiana Hollywood
TRISTIAN Y.The woman that helped me through the process of obtaining the uhaul rental was nice and helped out a lot. During the drop off the man that assisted me with the drop of the truck was really nice and made it so easy for me. Thank you guys!
jalisa B.Easy and the worker offered more renter time at the same price . Loved that because he was raining cats and dogs .
Zoltina M.I think the service was awesome they were so friendly made sure all the business was on point ,the young made sure equipment was working properly n when turning equipment back ,the other gentleman check the equipment back in back n
donald W.👍🏿👍🏿👍🏿🙏🏿
Marcus C.Nada
SAM T.Kesha made sur I had everything I needed and spent an 160 dollars on boxes and tape and packing stickers. I used em all. She was so friendly and made the transaction easy and fun!
Shaun K.just keep during what you do great staff concern about the customer explain any concern the purchaser may have.
Melvin B.It's a good service.
Annie A.Very courteous and helpful staff
JUDI H.Nothing. Service was excellent and timely.
Christopher W.Service is good all the time I'm a frequent user
LLOYD A.I booked a 20ft and was told I had a 26ft do to availability and when I got out to see the truck we realized there was no way it would work for us as it was too big then we got the truck we asked for. as appreciative as we were we should not have been put in that position. we booked it well in advance and I was told they were bumping another customer that booked after me so why didn't I just get what I asked for without issue? I don't like that.
JEANNE T.I have used this location many times and have always received fast and friendly service.
Joey V.I told the lady when I got the truck that the sheet had marked the gas level wrong. I filled it back perfectly. I went 36 miles. But $18 of gas in at $3.79 gallon. Guy who checked me in sad that he didn't charge me for fuel. ✅. Got home looked at my bill they charged me for fuel. Very dishonest !!!!!
richard T.It was quick service on the pickup and return. The staff was knowledgeable and professional. Thanks for a awesome experience!!!
Mckeever M.Everyone was Nice
joseph h. | Overall ExperienceThe store manager was very rude and unprofessional as well as the staff at this location. I had my kids with me and as we was trying to return our truck we seen staff members smoking weed out in the open bu the return center, loud vulgar music was playing, my kids heard all the inappropriate music an smelled the weed smoke. I was very upset. When i returned my truck that was sitting on the lot all day because we was waiting on our movers. We was charged a extra 58.00 dollars because the truck was not unloaded. No other customers had that truck reserved so to get charged a extra day was very unreasonable. We were talked to by the staff and the store manger in a very unprofessional manner. I will never spend money at this company again.
Tiffany S. | First ImpressionsI would like 24/7 access to the facility
KAHLAFA C. | First ImpressionsThanks should make options easier for people moving and living out of state as far as vacating the unit as most times people hire movers.
Ariel M. | Overall ExperienceWe should not have to buy a certain type of lock
Kenneth W. | First ImpressionsTop notch service with a no-hassle application process. Thanks Paige for your assistance
Danny P. | Overall ExperienceThe staff was very helpful and professional.
Juanita m. | First ImpressionsHad a good experience
Tony B. | First ImpressionsThe facility smelled like a sewer, and the lock mechanism was misaligned to the point that the lock I was suckered into purchasing couldn't have possibly latched ...
DeWayne B. | Overall ExperienceStorage area smelled like a sewer, lock I was suckered into purchasing could not have possibly fit hole due to obvious offsets ...
DeWayne B. | First ImpressionsGreat staff . Ms. Jokesha Jackson and her staff were pleasant and helpful. Great crew .
RODERICK H. | First ImpressionsThank you so much for helping me I would go no where else there was so nice every boby was so helpful Thank yalls s so much much love for yalls
mary h. | Overall ExperienceHad a amazing storage Kesha is an amazing Supervisor great job she always made sure I was satisfied thanks kesha
lisa h. | Overall ExperienceLove the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!
Paige R. | Overall ExperienceEven though I lost my unit to auction!! The staff was wonderful and I appreciate their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!
Harold W. | Overall ExperienceThe floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. ¡Gracias!
Rachael G. | Overall ExperienceThere were no accommodations for me. I couldn't make it up the stairs because I'm disabled
James C. | Online Move InI was pleased with the entire experience. Would definitely recommend you to family and friends.
tammy p. | First ImpressionsVery helpful and lots of storages
LEVAVBRIUS C. | Overall ExperienceAlways recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!
Paula C. | First ImpressionsThey’re are always friendly an very helpful
Angela H. | First ImpressionsGot it and never used
Natasha F. | Overall ExperienceStaff was friendly and helpful with everything!
Brandy B. | First ImpressionsOnly thing I'm still really looking for is my refund was overcharged for $42and some change
Clara B. | First ImpressionsNo light in our unit and it had a smell of smoke. Otherwise everything was good!
Robin M. | First ImpressionsThe staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent
Tyesha H. | First ImpressionsThe store facility for RV , boats are too dark and dangerous. Couldn't see myself parking my food truck there. The ladies at front desk are absolutely wonderful
Kathy W. | Overall ExperienceThank you very much
PRISILLA P. | Overall ExperienceI love the courtesy service and smile always
Wanda T. | First ImpressionsRates are too high for service provided.
Vondershell T. | Overall ExperienceLet me begin by saying that Courtney Miles was very nice and she tried to help with the AC not working on the truck. I have been trying with many phone calls, and I still haven't been able to speak to anyone about getting some credit due to the AC not working on the rented truck. Please contact me at 337-230 2628 to discuss.
Paul S. | First ImpressionsThe garage door is the only complaint I have it worked very poorly and sometimes it didn’t work at all
James R. | Overall ExperienceI was expecting a more modern private space unit.
Comisha G. | Overall ExperienceGM,just keep up the good work everybody have a wonderful bless day.😊👍✌
STEPHANIE E. | First ImpressionsEverything was good
Brenda E. | Overall ExperienceI feel like my notification that I had moved out of my unit was not indicated on the storage records and trying to take out an addition fee after the unit was closed a month earlier is poor documentations and my bank charged me fees for your facility making an attempt to charge for an extra month when the unit was properly closed and notifications given to the front office staff.
minnie s. | Overall ExperienceThe after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!
Erica H. | First ImpressionsStaff was friendly. Thank you. My only complaint are the steps in the controlled climate units. Lol. Trying to get your things to the unit with those steps, whew chile若, but overall I am pleased.
LaQuinda J. | First ImpressionsThe person who help us , he was really nice and helpfull.
Amalia M. | First ImpressionsThe alarms went off when we put in our code but it opened the door.. That was weird and a little scary.
Valerie K. | Online Move InSo far so good. I recommend elevators but hey. A little exercise dont hurt nobody.
Priscilla D. | Overall ExperienceYou should validate email addresses of customers so people don't get spammed when they use false email addresses
Larry D. | Overall ExperienceSociety needs more customer service that Paige at the store gave to us. I rate her as a 10 star she will go above and beyond to assist her guest. I can say even with moving she made my experience with renting the truck and storage less stressful.
LASHUNDA W. | Overall ExperienceNice friendly professional people
jacqueline b. | Overall ExperienceManagement is excellent. Very kind, & caring!!
Alexis F. | First ImpressionsThanks a bunch
Angela S. | First ImpressionsI will highly recommend Uhaul.
Phyllis C. | Overall ExperienceReally nice guy at the desk...very professional very helpful
jacqueline b. | First ImpressionsNo deposit is required at other locations why this location
BRENDA P. | First Impressions