Comentarios del cliente para U-Haul Moving & Storage at Hollywood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Hollywood

Grado total:

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Billy C. en

Grado:

Make return a little less complicated.

deborah s. en

Grado:

El cliente no dejó un comentario.

KENNETH O. en

Grado:

I still haven’t heard from the Manager concerning a broken marble table that was in my storage unit 20

Brandon M. en

Grado:

Make it so that the customer calls the local dealer not the national call center.

Jason P. en

Grado:

El cliente no dejó un comentario.

michael m. en

Grado:

The gas gauge was reading something different than what the contract stated. I returned to the office and it was noted and corrected immediately.

JAMES E. en

Grado:

Talk on top of it !! Job well done !!

Dorrell J. en

Grado:

El cliente no dejó un comentario.

Dorothy H. en

Grado:

Customer service was excellent. I arrived in a disabled truck and they had a fresh truck ready to go for me. I did have to wait for some moving help to arrive, since my load had to be switched to the new truck, but once they got there it went very quickly.

Samanthy W. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Jackie W. en

Grado:

Thanks for ALWAYS being COURTEOUS and very PATIENCE.

AMOS W. en

Grado:

El cliente no dejó un comentario.

HEnri W. en

Grado:

Great setvice

kathy h. en

Grado:

It was great Paige was great and very helpful.

tracey w. en

Grado:

Next time I would like a better working and running truck, the truck drove beyond rough and the steering wheel was off track and I had to struggle to control the wheel , only other problem was AC didn’t blow cold enough out for a 90 degree moving day , so improve on the mechanical work for the trucks and the AC, customer service was ok though overall!!

lashon a. en

Grado:

Thanks

Latoya T. en

Grado:

El cliente no dejó un comentario.

Mitchell W. en

Grado:

El cliente no dejó un comentario.

Carolyn R. en

Grado:

There is nothing you all need to do. Thank you all for your excellent services.

william h. en

Grado:

El cliente no dejó un comentario.

Anthondy C. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Marti S. en

Grado:

El cliente no dejó un comentario.

Stacie K. en

Grado:

El cliente no dejó un comentario.

Curtis R. en

Grado:

El cliente no dejó un comentario.

emtisha T. en

Grado:

We had an awesome experience.

Kimberly P. en

Grado:

The help was friendly and knowledgeable. Made us feel like valued customers.

MATTIE A. en

Grado:

El cliente no dejó un comentario.

edward m. en

Grado:

El cliente no dejó un comentario.

MICHAEL J. en

Grado:

El cliente no dejó un comentario.

Bennie K. en

Grado:

I love that u haul store they very friendly and they always have a cheerful smile. You number 1

Mike D. en

Grado:

The place was extremely busy and the staff went above and beyond to accommodate me and everyone in front of me. Very efficient. I was in and out.

jerry l. en

Grado:

Great staff that showed superior cx services, gave very knowlegable advice and made sure my move into the storage unit went well

Bruce W. en

Grado:

Nothing, Great location to do business with!

diana l. en

Grado:

El cliente no dejó un comentario.

Bruce H. en

Grado:

El cliente no dejó un comentario.

crystal l. en

Grado:

the 19.95 advertised is very misleading. and .79 a mile is absolutely ridiculous

mike h. en

Grado:

So very helpful I like this place.

donna g. en

Grado:

El cliente no dejó un comentario.

Bryan H. en

Grado:

El cliente no dejó un comentario.

john h. en

Grado:

El cliente no dejó un comentario.

Breanica G. en

Grado:

I booked my truck rental online and added an appliance dolly to my order ...which I didn't receive but they still charged me plus 200.00 for two days later. I dropped my truck off 3 hours before the deadline plus put extra gas in the tank...I didn't get my bill until 2 whole days later with a damage bill that I didn't do...I was charged after closing hours so I could talk with anyone once I arrived..completely horrible especially when the paper work claims the damage happened at 11pm but I dropped the truck off at 8:30pm.

Kyla R. en

Grado:

N/A

Tiffany B. en

Grado:

I always use this location when I’m moving I get a good experience every time I just love the new Dodge Ram uhaul truck and Paige was really nice - way to go uhaul employees

Victoria B. en

Grado:

Good friendly service keep up the good work

JULIE G. en

Grado:

El cliente no dejó un comentario.

Mitchell W. en

Grado:

Employees have great attitude, know how to diffuse problems/confusion, for customers.

MICHELLE M. en

Grado:

Thank you for everything

Paul C. en

Grado:

El cliente no dejó un comentario.

mike h. en

Grado:

Very pleasant and easy to drop off the equipment.

CRYSTAL S. en

Grado:

El cliente no dejó un comentario.

Carey O. en

Grado:

Truck was at the wrong location (Hollywood) was supposed to be at the Barksdale location. Pickup time was 9 am but they had the time as 9 pm. Wrong place and wrong pick up time caused a delay in my schedule for the move.

Keeman M. en

Grado:

My unit I was renting had not arrived at the facility at the time I showed up (approximately 10 min early) but the representative said she would start my order as soon as it arrives. And she did exactly that and helped customers in the order they came into the business. The worker in the yard who hooked up the tow dolly to the unit was also helpful and knowledgeable. Great customer service was received by both employees!!!

zaneta w. en

Grado:

Thank you

zaneta w. en

Grado:

Great service, always been a long time customer.

gregory s. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

The portable storage units worked perfect for my needs. Delivery and pickup was timely.

dionna j. en

Grado:

El cliente no dejó un comentario.

elisha p. en

Grado:

More available vehicles upon arrival at other locations so people don't have to drive around town

steven c. en

Grado:

Becky is 1A+

kimberly f. en

Grado:

Great Customer Service. I am/was very pleased.

STEPHEN W. en

Grado:

El cliente no dejó un comentario.

Cassandra A. en

Grado:

El cliente no dejó un comentario.

THOMAS R. en

Grado:

El cliente no dejó un comentario.

mike h. en

Grado:

El cliente no dejó un comentario.

Evelyn H. en

Grado:

Everyone was extremely friendly, helpful, courteous and professional. This location was recommended to me by a relative and I would recommend it to anyone needing this service. I would use it again

Erick T. en

Grado:

All employees i dealt with were great. Very positive attitudes

Jeffery B. en

Grado:

The move went without a hitch, just joking transit car dolly was easy to drive with as I was worried ,everything went fine, thanks a lot. Jeffrey

CHRISTINA V. en

Grado:

Everyone was incredibly kind and helpful!

Cherica C. en

Grado:

El cliente no dejó un comentario.

Lorina W. en

Grado:

El cliente no dejó un comentario.

sarah v. en

Grado:

Everything was great. I can't think of a thing. Thanks

jacqueline h. en

Grado:

El cliente no dejó un comentario.

Denasso A. en

Grado:

Great customer service

Dorrce E. en

Grado:

El cliente no dejó un comentario.

MARCUS L. en

Grado:

I will always use u haul for my auto transport needs and have rented over 100 trailers there but this last trailer I reanted was not a safe trailer for use and was not checked properly because the screw that tightens the ball would not stay tight and kept getting loose. I went to dallas tx to pick up a car and noticed it wasn't tight, not thinking to much about it I went on and loaded the car and drove maybe 45 minutes heading back to Shreveport and stopped for gas when I noticed the screw and loosened up again about a full turn and that was kind of scary just thinking about what if it comes off while im driving on the highway with my 6 year old son with me so I drove back 45 mintues where I picked the car up from, unloaded it in fear of what might happen and proceeded back to Shreveport. after driving for around a hour I stopped to grab a bite to eat and before I got back on the road something told me to check the trailer again and just like I figured it loosened up again about a full turn. it took me 6 hours to get back to Shreveport to make a long story short because I had to keep stopping to tightened up the screw in fear of the trailer coming off the hitch and having a accident with my 6 year old in the truck with me. dropped the trailer back off around 1 am and left a note on my contract saying the trailer was unsafe for rental and left a short note about what it was doing, didn't get a phone call from anyone the next day about the issue so there was no concern for me and my sons safety and went up there the next day to pick up my deposit and was denied my deposit and told I have to get it in the mail which I have never had to do, I always picked it up at the location I rented from and wasn't until I made a little fuss that I was able toget my deposit back but what was strange is I was told it was already in the mail but yet and still they gave it to me, told the person about my rental and the problem I had with the trailer and to be honest it was absolutely no concern what so ever about me or my sons safety and was told to right down my name and number on a piece of paper and somebody will give me a call tomorrow smh, wow!!! then asked if they read my note I left about the trailer being unsafe and the lady simply told me, oh they don't read those they just throw them away, maybe that's why I never received a call and then I asked where was the trailer, did they check it out to fix the problem and the lady told me oh, that trailer got rented to somebody and was not on the lot, that is pretty scary and I told her that I hope not but when I drove off the lot I said I hope whoever rented that trailer was alright, I spent my money for a unsafe trailer that shouldn't have been rented and it was not checked because the person who rented had just dropped it off because it was still under the deal where you drop them off and when she told me go over there to have it hooked up I said I never got hooked up over there before, I always got hooked up w

Kashif A. en

Grado:

Were closed

oliver l. en

Grado:

El cliente no dejó un comentario.

tina s. en

Grado:

El cliente no dejó un comentario.

Christopher G. en

Grado:

Great store and great staffs.

Kelvin W. en

Grado:

All personnel were very friendly, courteous and professional.

jessie t. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

Great ,fast and friendly service, even changed car dollies (at no cost to to us) to make sure we had a good one for the long trip, in and out we went thanks guys!!!!

JOSEPH L. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

El cliente no dejó un comentario.

debora s. en

Grado:

El cliente no dejó un comentario.

Tommy W. en

Grado:

El cliente no dejó un comentario.

Bill D. en

Grado:

No improvements needed.

thomas m. en

Grado:

El cliente no dejó un comentario.

Dina E. en

Grado:

El cliente no dejó un comentario.

Cynthia B. en

Grado:

I really would like to thank the agent for all the help she gave explaining the contract and the young man for staying helping us getting into the storage.

Ken D. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

maya I. en

Grado:

El cliente no dejó un comentario.

George T. en

Grado:

Timothy and staff were fantastic

Ray M. en

Grado:

El cliente no dejó un comentario.

brett b. en

Grado:

El cliente no dejó un comentario.

howard t. en

Grado:

El cliente no dejó un comentario.

Carolyn R. en

Grado:

There is nothing else you all need to do. The service is excellent. everyone is so sweet and friendly. They seem just like family.

kenneth g. en

Grado:

The entire rental experience can only be described in 1 word, OUTSTANDING !!! The entire process was very easy, all of the staff were professional and helpful. No improvements are needed. Thanks

doris C. en

Grado:

El cliente no dejó un comentario.

Conda W. en

Grado:

Furniture dolly was not there as ordered. I had even called and confirmed the truck and equipment especially, was there the day before. We had to go to the next town to find one. They did add extra miles in an effort to make up for it. We didn't need extra miles, we needed the equipment we reserved and prepaid for!

ERICA K. en

Grado:

El cliente no dejó un comentario.

melva w. en

Grado:

El cliente no dejó un comentario.

PHILLIP J. en

Grado:

Uhaul over charged me for miles that I did not use and a cleaning of the truck. It was clean when returned. I did dispute this through the proper channels. But all uhaul did was take more money out of my account. I will never rent from uhaul again. And I will tell anyone that is about to rent anything from uhaul DON’T DO IT!!

James R. en

Grado:

Make sure to specify the exact size of your vehicle to be towed as we were not able to tow our pick up as we had hoped. They did credit us back but we had to drive the extra vehicle which we did not want too. It worked out in the end but make sure you specify!

jason s. en

Grado:

They did a great job taking care of my moving needs. Thank you!

Bathsheba J. en

Grado:

A+

john e. en

Grado:

Right rear tire on the trailer went down and I aired it up. I think it was low when I got it, but it was not noticeable because the trailer had no weight in it. I think it had gone down some when I brought it back. Perhaps insuring that the air pressure is checked needs to be done.

Michael B. en

Grado:

El cliente no dejó un comentario.

Yulonda M. en

Grado:

El cliente no dejó un comentario.

Patrick W. en

Grado:

They was very nice thank u for helping

Richard R. en

Grado:

None...was great service

Travis W. en

Grado:

El cliente no dejó un comentario.

KEAYRE M. en

Grado:

Only thing that needs to be improved is they need more workers the lines be very long

JOHN C. en

Grado:

El cliente no dejó un comentario.

randy s. en

Grado:

Awesome service, thank you.

Scott S. en

Grado:

This location had competent professional staff and I was able to pick up my moving truck after a short wait. Unfortunately, the listed pickup location on this survey was NOT where I reserved the rental truck on Uhaul’s website. When I arrived at my original pick up location in Bossier City, there was no truck onsite and the employee on duty couldn’t find my reservation in Uhaul’s computer network. I was sent to another location in south Shreveport over 15 miles away, only to learn there was no truck available. This location on Hollywood was the THIRD place I had to travel to, because some “fleet management” idiot totally screwed up my reservation. This incompetent employee cost me nearly 2 hours of my time and who knows how many miles of driving all over the Shreveport metro area trying to find a truck, and almost causing me to have to reschedule my moving help for another day. In addition, I was never contacted by a Uhaul employee to confirm my reservation prior to the scheduled pick up date. Although I was grateful that this facility did have a truck for me to rent, I will definitely consider a competitor the next time I need to rent a moving vehicle. I wouldn’t trust Uhaul’s online reservation system to guarantee that a vehicle will actually be available at the customer’s specified pick up location.

Stephanie F. en

Grado:

El cliente no dejó un comentario.

April S. en

Grado:

El cliente no dejó un comentario.

diane r. en

Grado:

This one was great. 3001 was a mess. Reservation was booked but when we got there they say it was already rented that’s why our miles went over

ROBERT F. en

Grado:

El cliente no dejó un comentario.

Jeff S. en

Grado:

El cliente no dejó un comentario.

Stacy W. en

Grado:

El cliente no dejó un comentario.

Shonda M. en

Grado:

El cliente no dejó un comentario.

jarvis j. en

Grado:

El cliente no dejó un comentario.

AUDREY W. en

Grado:

El cliente no dejó un comentario.

Sandy W. en

Grado:

have more customer service representative especially on Saturdays

natasha B. en

Grado:

Made reservations online for a pickup and the truck on the confirmation email wasn’t available. All the trucks were rented already once I got to the store. Apparently the databases do not interface and it would have been a complete waste of time going to the store thinking I had a confirmed reservation if the lady behind the counter didn’t put me in between another.

Doris W. en

Grado:

El cliente no dejó un comentario.

Christopher K. en

Grado:

El cliente no dejó un comentario.

Dakota M. en

Grado:

Improves every time I visit...and I visit frequently. Paige and her team are very professional and went out of there way to fix a wire so I could safely transport a auto transport. Always helpful in hooking the trailers up and getting it hitched correctly. Always plenty of stock or they find what I need...lots of Uhaul places but this is by far the best and will keep my business!

Sabrina P. en

Grado:

Things started really slow. But pick up. They staff kept it friendly and professional once the ball got to rolling.

Frank F. en

Grado:

El cliente no dejó un comentario.

Stephanie L. en

Grado:

El cliente no dejó un comentario.

Cedric H. en

Grado:

I had no problems and never have. Thanks ??

frederick m. en

Grado:

El cliente no dejó un comentario.

Tiffany B. en

Grado:

El cliente no dejó un comentario.

dwayne k. en

Grado:

Entire crew was amazing but was impressed with Jokeesha as she made sure everything was right

Darrell D. en

Grado:

Great experience. Lot attendee was incredible in assisting me with hooking-up trailer. It was raining and chilly and this person was very helpful in finding short that would not allow trailer lights to work. Replaced trailer and everything worked perfectly. Great group of people / great equipment.

NICHOLE M. en

Grado:

I've been using this location for years and I've seen the improvement from the old building to the new. The only thing that needs attention is more seating.

travis c. en

Grado:

El cliente no dejó un comentario.

Steve M. en

Grado:

Great help at the drop off. Very good place

tom f. en

Grado:

El cliente no dejó un comentario.

shankeitha t. en

Grado:

Thanks to Miss Jokesha Jackson for giving me outstanding and speedy service.

jennica g. en

Grado:

U all where wonderful costumer service!!!

Misia M. en

Grado:

I liked the staff,and service,and I will use them again

Kentoria F. en

Grado:

Five stars

Duke T. en

Grado:

Staff was friendly, professional and Knowledgeable.

Jackie W. en

Grado:

Very Courteous and Patience answer all of my questions

stephanie c. en

Grado:

I see good customer service is not a priority there!

Sarah B. en

Grado:

I moved furniture from my home in Alabama to my son's in Louisiana. The entire experience was wonderful. All personnel I came in contact with were friendly, helpful, and just plain nice people. Tks

victoria l. en

Grado:

Terrible customer service would not recommend I wish I could get a refund

Patrice M. en

Grado:

I would always get a call when the storage building wasn't secure in me locking it up correctly. I want too Thank them for doing that for me. They was always so kind when I went in to see them. Thanks

Chandra P. en

Grado:

Great service

Lionel B. en

Grado:

Great place, staff really works with you

Shantle H. en

Grado:

General Manager Ms. Paige Robinson SHE IS SO AWESOME!!! 2205 Hollywood Store

Tyrone R. en

Grado:

Great customer service representative, always friendly, & very good with meeting the needs of the customer. I love this UHaul experience. I would definitely use them again. thanks

Kristie B. en

Grado:

Nothing but problems with uhaul from the pick up in hammond la to the drop off in shreveport la everything from the truck to the car PULL to the storage unit was issue's ALWAYS used uhaul never again.

carla w. en

Grado:

Helpful and friendly will use them again. Thanks you guys over there on Hollywood Ave y'all store rocks..

BESSIE M. en

Grado:

Good

CHRISTOPHER B. en

Grado:

very prefessional thank you ill lrecommand you all to anybody

Tajessica R. en

Grado:

No

david z. en

Grado:

Becky is helpful, experienced and just wonderful.

Evelyn J. en

Grado:

U all sold my Life that acquired over time, priceless memories@hard work. U wouldn't honor my legal receipt of ownership, ive called Corp.@Regional(Paige) no one would do Right. See u in COURT..

AMBER B. en

Grado:

Paige! Omg I love her! She made me feel like family and i see her as family. She made it easy and stress free the entire time i had my storages with U Haul. Shes a true keeper and is THE asset of UH.

Joyce C. en

Grado:

N/A

TINA S. en

Grado:

NA

lajerika h. en

Grado:

I got locked out my storage 4 days after I got it because they had my storage mistaken for someone else's. Instead of them just looking up my account at first I was asked REPEATEDLY how much I owe.SAD

hortencia w. en

Grado:

Told the rep that I only needed the storage for one month because i was waiting for my move in date on aptment. I had a uhaul for a most 3 weeks before i got the storage.

donald m. en

Grado:

Friendly Staff , Always willing to help when needed

jacqueline M. en

Grado:

Rained in truck got changed to switch,locks got cut to many times over charged, l will never use Again I lost merchandise got wet it rained in my storage not happy at all have claim not 1 word ,paid s

Edgar K. en

Grado:

Love Page, the manager. She was always helpful.