Comentarios de los clientes para U-Haul Moving & Storage at Hanover St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Hanover St

Clasificación general:

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Doug B.
Clasificación:

El cliente no dejó un comentario.

Cheryl P. | Overall Experience |
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You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Thank you!

Ryan M.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

RICHARD K.
Clasificación:

The pick up location the manager was unable to send the correct charge and link to the bill through the mobile phone. He called during the transaction and I could not tell who he was talking to. A little discourteous. The person hooking up the trailer was very helpful and the person detaching at drop off was also very helpful.

BRADFORD B.
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El cliente no dejó un comentario.

MELYNDA K W.
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El cliente no dejó un comentario.

Nigel E. | First Impressions |
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El cliente no dejó un comentario.

FRANCINE R.
Clasificación:

One guy was wearing a mask that didn't cover his nose. I very politely mentioned this, and he didn't even acknowledge the comment. The van I rented was unsafe in snow. It got stuck more than once, and slid so badly that I thought I would be seriously injured or die in an accident.

PRESTOND R.
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El cliente no dejó un comentario.

TYLER L.
Clasificación:

I was told to fill it to just past the halfway, which I did - and then I got billed $8 for extra gas. Not worth fighting over, but I don't think it was accurate.

John S.
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The staff was great - friendly and professional

Lisa P.
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El cliente no dejó un comentario.

THERESA B H.
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El cliente no dejó un comentario.

FLETCHER C.
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The trailer was clean and operated as expected.

Terry K.
Clasificación:

Mike and Chris were absolutely wonderful in addressing all our needs for a truck rental. From the start, I presented "Mike the Man" with a challenging rental situation, and he rectified the problem. We ended up needing an extra day, and Chris took care of our needs with a single phone call. I would not hesitate to rent from Uhaul in Lebanon, NH again; and give the highest accolades to Mike and Chris. Uhaul, you might want to give these two a raise for their friendly customer service and proficiency.

CHARLES B.
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Have the truck shoveled off in advance of my arrival.

Jerry J.
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El cliente no dejó un comentario.

Tyler L.
Clasificación:

The App for self check-in is probably the worst app I've ever used in my life. It took nearly 45 minutes to get it to work properly.

Claire B.
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El cliente no dejó un comentario.

Nathaniel P.
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I tried the online pickup with the phone app. Not a good experience. Truck was not parked where app said it would be. Needed help getting key from lock box.

john p. | Overall Experience |
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Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.

Charles K.
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El cliente no dejó un comentario.

Katherine B.
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Your customer service person, Chris was wonderful. He greeted me with a welcoming smile, was personable and helpful, communicated clearly what I was to do, expect, need...he was what "customer service" should be defined as. I have used your facility many times and this particular interaction was far above normal. On my (very tired) arrival back 24 hours later, not only did he remember who I was, he made the return process seamless. Kudos to him!

Richard W.
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El cliente no dejó un comentario.

Richard W.
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El cliente no dejó un comentario.

Steven S.
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The truck was clean enough on the inside. The outside was dirty; however, it may not be practical to wash the trucks as often in the winter due to wet and dirty roads and freezing temperatures.

James B.
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El cliente no dejó un comentario.

KENNETH C.
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El cliente no dejó un comentario.

Cheryl P. | First Impressions |
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El cliente no dejó un comentario.

James N.
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Wipers were worn. Something has bee applied to the interior of the windshield. It was very difficult to remove and mad night driving challenging.

Pietrina S.
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Thank you.

DAVID K.
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El cliente no dejó un comentario.

Alfonso D.
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Courteous, knowledgeable and friendly people. Great place to rent a van or truck.

Michelle B.
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Nothing I would change

KAREN M.
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El cliente no dejó un comentario.

SARAH R.
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El cliente no dejó un comentario.

Paul G.
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El cliente no dejó un comentario.

David P.
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El cliente no dejó un comentario.

Deborah T.
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El cliente no dejó un comentario.

ALLEGRA B.
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Again. Thank you so much Chris and u haul :)

Kenneth B.
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I returned the trailer at around 8:30 PM. I followed the instructions on the website. All went well until I took a pic of the inside of the trailer. There was no "upload" method. I tried it three times. No luck. We called for phone help, waited 10 minutes or so, but the person could not help, got transferred to someone else who instructed me to send THREE pics to her via E mail. I guess it worked, but it too way too long.

Michael L.
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El cliente no dejó un comentario.

Dean S.
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El cliente no dejó un comentario.

J Vincent G.
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El cliente no dejó un comentario.

Mary S.
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El cliente no dejó un comentario.

April D.
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Online check in wasn't very user friendly and didn't work. My truck was returned early and then I received a call the following day asking when I would be returning it. So it was never checked in. Poor communication

Nanci S.
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The pick ups and vans do not go out of state so they really need to have snow tires and not seasonials in states that have snow. This location in Lebanon is the best u-haul location I have ever had the pleasure of using. The personal go above and beyond at all times.

William W.
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El cliente no dejó un comentario.

jeremy C.
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Put snow tires on trucks.

JASON S.
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Nothing you guys are fantastic

FAITH D.
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Fantastic customer service! Very helpful and kind staff which was much appreciated.

Kenneth D.
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Easy, great service, no issues

MATTHEW T.
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El cliente no dejó un comentario.

Steven S.
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Everything was excellent overall, staff was friendly and helpful as always. Truck was clean on the inside but splattered with thick mud all over the outside. It would have been nicer to have a clean truck, or a partial refund off the full price for having to drive a (really) dirty truck.

Lawrence J.
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El cliente no dejó un comentario.

Margaret D.
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Everyone here was very fun and kind. I felt very taken care of, despite a bit of confusion with an added mileage fee.

Shane M.
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The staff there is very helpful. Pick up and check in was quick and easy.

KENNETH K.
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El cliente no dejó un comentario.

Brian D.
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You do a great job for people and am grateful for your help

wanda L.
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The manager was immature and very loud on a phone call while his two employees were trying to tell me info and respond to my questions. He would randomly interrupt with an answer, which came with two options for the answer, the correct one and incorrect one,(he didn't know which was which) then would say, (while on a phone call) one of them will figure it out and let you know. The two associates were not wearing masks at all but were very polite.

Albert M.
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El cliente no dejó un comentario.

Nicholas L.
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El cliente no dejó un comentario.

Joshua C.
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The people working did not seem the friendliest. I mentioned that we had a bum wheel on the furniture dolly, but they made no effort to refund or sympathize with us about it. It wasn't useful or used at all, and I would have appreciated a refund for that rental. I didn't want to argue about it because they didn't seem approachable. Especially disappointing because we returned it with 1/4 tank of gas MORE than we were supposed to...

Lara R.
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Thanks for all the help Chris was great!

Michael L.
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El cliente no dejó un comentario.

SHAUN H.
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El cliente no dejó un comentario.

Amy R.
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El cliente no dejó un comentario.

BOBBY H.
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El cliente no dejó un comentario.

Robert K.
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Apparently I was given a trailer with bald, illegal tires with one that blew out on the road and the other had to be replaced the next day! The roadside guys did a great job but I shouldn't have to pay for this rental!

TOBIAS A.
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El cliente no dejó un comentario.

Donald Paul L.
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El cliente no dejó un comentario.

Jason J.
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Chris took my truck in, was quick, nice guy, took good care of me. Sabrina was great too, she helped sort out a computer issue inside. Hope they have a great holiday and new year, same to you as well

mark k. | Overall Experience |
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The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location

george M.
Clasificación:

Be aware that, although the store manager will tell you, that he will check in you returned equipment.......do not listen to him/her and do it yourself. By doing so yourself, you will avoid that $20 convenience fee. I would not recommend the Lebanon NH location, nor will I return for any more services from U haul. George

Steven S.
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Mike Guinness is always very friendly, helpful, energetic, and upbeat. I really appreciate his assistance when I rent from this location.

Thomas P.
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El cliente no dejó un comentario.

FRANKMICHAEL L.
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El cliente no dejó un comentario.

ronald p. | First Impressions |
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I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.

Carl S.
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El cliente no dejó un comentario.

DARYL C. | Overall Experience |
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El cliente no dejó un comentario.

dillon b. | Overall Experience |
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The staff were super kind, and the service was amazing!

Matthew S.
Clasificación:

Staff was helpful and friendly. However, I will be getting charged an extra $20 because I tried to drop off after hours. There was an employee there who told us to "put the key in the box and check in on the app." Unfortunately, putting the key in the box made it so that we could not access the information needed to check the vehicle back in (mileage, etc.). It was not explained to us by ANYONE or on any signage that we had to still have access to the vehicle when checking it back in to get the pertinent information for check-in. There was nothing I could do. VERY bad system. It would help if the $20 could be forgiven.

Claudia M. | Overall Experience |
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The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.

Gary W.
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El cliente no dejó un comentario.

Thomas C.
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Though the 800 UHaul number told me I could recycle boxes at this location, when I arrived they told me they would not accept the boxes i had loaded in the truck “because of covid”. That was a lie because one of their workers had earlier told me to take the boxes into the office. Later, another employee told me they stopped recycling boxes because they couldn't make money doing it. In addition to not accepting the boxes they did not offer any ideas for how to resolve the situation. This was a horrible end to what had been a pleasant moving experience.

Alf R.
Clasificación:

El cliente no dejó un comentario.

Mark P.
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El cliente no dejó un comentario.

Robert M.
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None of the employees at this facility were wearing masks, thought all 5 or 6 customers in the building were. I felt uncomfortable in the space and had no choice but to wait in line as I needed a truck and could not easily choose to do business elsewhere.

LINDA C.
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El cliente no dejó un comentario.

Susan C.
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I had no problems whatsoever. Very happy with my U-Haul and didn't get price gouged. Thank you.

Michael L.
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El cliente no dejó un comentario.

David John K.
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Online checkin was excellent - they did not require any repetitive information when I checked in. They took payment and out the door in 5 mins. Attendant was excellent - trailer hooked up and on my way in 10 mins. Thank you

Michael L.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

TERRI W.
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El cliente no dejó un comentario.

DARYL C.
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Everyone here was so helpful and kind! We had a great experience using this location.

Patrick R.
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Pick up slow, vehicle dirty, wipers worn, passengers side washer not working. Vehicle performed well no other issues. Return process very good, very pleased. Overall good experience definitely recommend to anyone.

Joshua C.
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Good inventory, quick turnaround

susan P.
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El cliente no dejó un comentario.

Leslie W. | Overall Experience |
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The whole process from move in to move out was smooth. Fair price.

Jon D.
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El cliente no dejó un comentario.

GALENDALE B.
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Nothing to improve everything is excellent

James B.
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Customer service was excellent. Overall very happy.

dillon b. | First Impressions |
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El cliente no dejó un comentario.

Jeffrey B.
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Long waiting times on phone. 30+ min but great in store.

Mitchell B.
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El cliente no dejó un comentario.

Peter M.
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El cliente no dejó un comentario.

Trever S.
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Easy stress free transaction with friendly customer service.

MARK B.
Clasificación:

Did not properly close out the contract. Additional charges were incorrectly added.

BARBARA H.
Clasificación:

I appreciate that this location is open much later in the evening (7pm) compared to any of the surrounding locations - definitely why I chose this location plus I knew that their parking lot was well lite after dusk & that was a safety concern of mine. Will definitely choose this location again! Thank you

David G. | Overall Experience |
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El cliente no dejó un comentario.

gaal c. | Overall Experience |
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HIRE STAFF!!!!!!!

April H. | Online Move In |
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I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.

diane w. | Overall Experience |
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We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.

Susanna C. | First Impressions |
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El cliente no dejó un comentario.

Laurie A. | Overall Experience |
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Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.

Stephanie R. | Online Move In |
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The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.

Carrie S. | First Impressions |
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Kora was amazing and helped me replace my key card.

edward b. | Overall Experience |
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We were satisfied with the service at this particular facility.

Sasha S. | First Impressions |
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The gentleman helping us was very nice and extremely helpful considering the circumstances.

Deborah C. | First Impressions |
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The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.

robert c. | Overall Experience |
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El cliente no dejó un comentario.

sheila g. | Overall Experience |
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I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!

anna l. | Overall Experience |
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Didn't have a problem at all..very good people

Kenneth H. | Overall Experience |
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There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.

Stephanie F. | First Impressions |
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They were very nice to me and help fully to me. I would highly recommend them.

Angelita C. | Overall Experience |
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Friendly and helpful! Staff seems happy, kidding around and helping each other!

Angela C. | Overall Experience |
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The staff members were very friendly and helpful.

Meredith F. | Overall Experience |
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Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!

bonnie l. | Overall Experience |
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Very friendly and helpful employee!

Joseph D. | Overall Experience |
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Great service overall!

kenneth c. | First Impressions |
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Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

RYAN R. | Overall Experience |
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The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

WILLIAM L. | Overall Experience |
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Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

Angela C. | First Impressions |
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Very polite, professional, and helpful staff.

lee r. | First Impressions |
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My dealing with them was excellent

angela e. | Overall Experience |
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Everyone that worked there was extremely kind and helpful.

Glenda S. | Overall Experience |
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I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

steve m. | Overall Experience |
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Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

Mark M. | Overall Experience |
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Easy and secure

ronald c. | Overall Experience |
Clasificación:

Mike was awesome

ronald c. | First Impressions |
Clasificación:

Mike in new Hampshire was excellent

GILBERT S. | Overall Experience |
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Good people, good service

robert k. | First Impressions |
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The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

Henry and Angel S. | First Impressions |
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The customer service was great, and the employees were kind.

emily t. | Overall Experience |
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Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

gabriela m. | First Impressions |
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Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

susan p. | First Impressions |
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Responsive and informative. Thank you.

Nicholas E. | First Impressions |
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Really great service!

susan m. | Overall Experience |
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Staff was always helpful and professional.

JOANN C. | First Impressions |
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Extremely nice, polite and helpful customer service employees. That’s why I go there.

Danielle B. | Overall Experience |
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N/a

abigail c. | Overall Experience |
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Great!

Ed G. | Overall Experience |
Clasificación:

It served the purpose for us.

Valiena A. | Reservation |
Clasificación:

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

ERIC M. | Reservation |
Clasificación:

N/a

Allegra S. | Overall Experience |
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Everything good!

Tom S. | Overall Experience |
Clasificación:

Had to wait a while on check in (it was a very busy day).

William W. | Reservation |
Clasificación:

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

Emily O. | Reservation |
Clasificación:

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Kyle S. | Overall Experience |
Clasificación:

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!

Alicia K. | Reservation |
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Ridiculously quick and painless return! Thank you!

ANNE E. | Overall Experience |
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very helpful staff -much appreciated Mike's wisdom on packing!

robert D. | Overall Experience |
Clasificación:

I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.

Danielle H. | Reservation |
Clasificación:

Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.

Trey S. | Overall Experience |
Clasificación:

Awesome employees, clean facilities, easy to move in and out

haven b. | Overall Experience |
Clasificación:

The staff was very helpful and friendly.

Kathleen T. | Overall Experience |
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Efficient service

aubrey m. | Overall Experience |
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Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.

Samantha A. | Overall Experience |
Clasificación:

The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.

KIM A. | Overall Experience |
Clasificación:

Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.

JOANN C. | Overall Experience |
Clasificación:

No complaints !

No se han enviado comentarios para esta ubicación.

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