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I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.
The staff were super kind, and the service was amazing!
The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.
The whole process from move in to move out was smooth. Fair price.
HIRE STAFF!!!!!!!
I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.
We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.
Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.
The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.
Kora was amazing and helped me replace my key card.
We were satisfied with the service at this particular facility.
The gentleman helping us was very nice and extremely helpful considering the circumstances.
The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.
I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!
Didn't have a problem at all..very good people
There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.
They were very nice to me and help fully to me. I would highly recommend them.
Friendly and helpful! Staff seems happy, kidding around and helping each other!
The staff members were very friendly and helpful.
Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!
Very friendly and helpful employee!
Great service overall!
Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly
The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.
Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!
Very polite, professional, and helpful staff.
My dealing with them was excellent
Everyone that worked there was extremely kind and helpful.
I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.
Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.
Easy and secure
Mike was awesome
Mike in new Hampshire was excellent
Good people, good service
The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.
The customer service was great, and the employees were kind.
Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.
Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.
Responsive and informative. Thank you.
Really great service!
Staff was always helpful and professional.
Extremely nice, polite and helpful customer service employees. That’s why I go there.
N/a
Great!
It served the purpose for us.
Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.
N/a
Everything good!
Had to wait a while on check in (it was a very busy day).
As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.
Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.
I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!
Ridiculously quick and painless return! Thank you!
very helpful staff -much appreciated Mike's wisdom on packing!
I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.
Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.
Awesome employees, clean facilities, easy to move in and out
The staff was very helpful and friendly.
Efficient service
Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.
The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.
Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.
No complaints !
