Customer Reviews for U-Haul Moving & Storage at Hanover St

5,860 comentarios

87 Hanover St   Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

(603) 448-6400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 448-6400

87 Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Lady at the counter was so friendly, nice and helpful to explain all details, taking pictures etc.

SULEYMAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONI L. 
Clasificación:
5.0

Friendly, good price, helpful.

michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orkun D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Divakar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

david a.  |  Overall Experience 
Clasificación:
5.0

Your associate Ty Rollins was excellent. I am renting a U-Haul pickup for 10 days and needed packing supplies and blankets for several unusual items. She is a multi-tasking master and went out of her way to help me find just what I needed quickly. Ty is a keeper.

James M. 
Clasificación:
5.0

No suggestions for improvement. Service was excellent and staff were professional and very helpful.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet D. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

Very happy

Wayne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zea E. 
Clasificación:
5.0

Staff was incredibly accommodating and friendly!

WALTER C. 
Clasificación:
4.0

While the location was great my overall experience with uhaul was poor. I made my reservation more than a week in advance. The lady who called me from Manchester NH (I'm assuming headquarters) was extremely rude and was told she was “doing me a favor” by telling me Monday night at 6pm the uhaul I reserved more than a week in advance wouldn't be available on Wednesday for my move. When I showed up to uhaul on Wednesday with the new scheduled time of 11am the uhaul that was supposed to be there was not. Actually, there was zero uhauls in the size that I reserved available. I was placed in a uhaul that was smaller and had hardly any gas in it. The almost empty gas tank resulted in having to fill it which meant I left the uhaul with way more gas in it than what I picked it up with. The policy should really be that all uhauls have a full tank of gas upon pick up and a full tank when returned. I wasted a good $80 in gas that I didn't need to spend. But since I picked up the uhaul on 3/8 a tank I didn't know how much I was going to need for my 3+ hour trip.

Donald E. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON V. 
Clasificación:
5.0

Make sure to accurately record mileage at the beginning of every trip. The mileage in my contract was not the actual mileage on the odometer and this was overlooked until dropoff.

Jarred M. 
Clasificación:
4.0

The employee on duty was very helpful and quite busy at the moment we checked in. She was doing a great job handling a lot of people as I understand one of her colleagues it called out sick. The facility is very clean and easy to use we were so grateful to get the last unit!

Martha M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon S F. 
Clasificación:
2.0

Long line of customers waiting to check out or for other services, but the employees were busy moving vans around in the lot. They knew we were there, the line built to 8-9 people. Waited for 45 min for anyone to come in and start to address the line of customers. Should prioritize servicing customers at the desk and their convenience over moving vehicles around, etc.

Nicholas R. 
Clasificación:
4.0

I think the truck was clean but the smell of cigarettes was overwhelming. The vehicles in the past seemed newer and less dinged. It gave a better appearance to our event when the vehicle looked better. We rented two trucks from this location and another from the another location for the event

Mike S. 
Clasificación:
2.0

There was only one person at the desk, and a line of 10 people waiting. I scheduled a reservation online for 1pm, and didn't get my rental until after 1, and I was still mandated to have it brought back by 5pm (4 hours). Even though I didn't get it foe the full 4 hours. Upon dropping it off, the girl behind the desk was too busy flirting with the man in front of me, and after 10 minutes finally looked at me and said "can I help you?!" As if I was interrupting her game. Told her I was returning the truck, she asked me foe the keys and said "email receipt ok?" I said that's fine, and she continued to flirt with the man ahead. Absolutely ridiculous. Oh, ans when I went to grab the u haul truck, there was a giant box parked in front of it, so I had to finagle my way put of the parking spot without hitting th4 vehicle next to me or th3 storage container in front of me.

Mary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dipankar C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE W. 
Clasificación:
3.0

Despite an otherwise good experience w/ U-Haul at this location, their hands were / are tied when an active rental fails to return equipment on time and/or extends their rental agreement online...leaving my (or someone else's) "guaranteed" reservation up-in-smoke. Online extensions and/or late returns should incur significant penalty fees(?), which should then be passed on as discounts to inconvenienced reservations. At the very least, a courtesy call when one's equipment isn't available as promised should be paramount given the already stressful logistics of "moving".

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
5.0

This is the most awesome location, they really go out of their way for their customers, they all deserve a raise.

Nanci S. 
Clasificación:
5.0

ALL the staff were very pleasant and helpful. I/we were impressed with the location and staf. Excellent experience.

David G. 
Clasificación:
5.0

Excellent customer service

Tracy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivien B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
5.0

The Leb Uhaul folks are stellar. I had a great experience booking w 1-800 number; the scheduler from Manchester got back with a drop off location before we even left NH. Our experience was brilliant, good value for money.

Amelia L. 
Clasificación:
5.0

They were busy but were very b Helpful

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gian T. 
Clasificación:
2.0

Please have your employees learn the computer system better. I literally had to help them with the whole process. Communication was very poor and expectations changed for no reason. They also sent me to the wrong location at the end of my rental period so I had to go to a different Uhaul location that actually took auto transports. This cost me time and milage.

Maximilian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques Vincent G. 
Clasificación:
5.0

The cost was reasonable and the staff was very helpful and friendly.

Heidi O. 
Clasificación:
5.0

Definitely a first class location with very knowledgeable and helpful personnel.

Alex D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICAH R. 
Clasificación:
5.0

Great place.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred G. 
Clasificación:
3.0

Need bigger lot. Also need more customers service help. Waiting for 30 minutes in line. Need more help.

James M. 
Clasificación:
5.0

i .it took a while for them to get me a naw truck. other than that problem everything else went nice and smooth.had a truck resvered and when i went to get the truck the truck had a magor power steering leak

Ed G. 
Clasificación:
5.0

Great customer service at this location fast friendly and very helpful

Nikolaos N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieran K. 
Clasificación:
5.0

Customer service was so amazing

Sean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

A few things…. Reserved a 20' truck from Andover NH. Next day I was notified that location didn't have trucks. So why is it offered via the website. Fay was excellent at the Lebanon site. Very helpful.

leon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley P. 
Clasificación:
5.0

I'm always happy when I rent a truck from your people in Lebanon

Paul C. 
Clasificación:
1.0

did not end well....

Russell H. 
Clasificación:
5.0

The crew working there were really efficient, helpful and very friendly.

James H. 
Clasificación:
5.0

Staff were very friendly and extremely safety conscious. Highly recommend!

Andrea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kori J. 
Clasificación:
5.0

Do this rental 3 or 4 xs a year. It's usually easy, this time particularly so.

tim F. 
Clasificación:
4.0

No problems whatsoever!

carol G. 
Clasificación:
4.0

I had to go back in the next day because they did not email me my receipt.

Lois L. 
Clasificación:
5.0

Good guys, very busy. Excellent promp assistance.

James C. 
Clasificación:
5.0

When we arrived, the trailer we reserved had not yet been returned but a solution was found right away. Thomas hitched us up like a pro. He was so helpful and courteous. This great guy deserves a big raise!

Valerie P. 
Clasificación:
5.0

Excellent customer service! And love that everything is done by smart phone now for check in and drop off. So easy!

Mary Beth D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradford S. 
Clasificación:
5.0

Both employees at the Lebanon location were super friendly, competent and helpful.

Laurie C. 
Clasificación:
5.0

Everyone was friendly. There was no waiting. This location is MUCH better than the one I used in Florida recently. Thank you to all the people at the Lebanon UHaul. Great place! Great people!

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald S. 
Clasificación:
1.0

Be more concerned, helpful and accurate

Carol S. 
Clasificación:
5.0

The vehicle steering wheel is misaligned and causes the vehicle to swerve. The brakes do not work very well, and in fact the vehicle accelerates when you first press the brakes.

Edwardo S. 
Clasificación:
5.0

Fantastic people, had my ubox all loaded and ready to go when I got there. It arrived early from SC to NH... Great experience! Thank you

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yusuf E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

It was very fast

michael K. 
Clasificación:
4.0

The truck bad smelled really bad like urine.

Jaya R. 
Clasificación:
3.0

I love the ease of all of the mobile self-serve apps

Kate T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

Speed up the paperwork process

john F. 
Clasificación:
3.0

this place needs more help as many customers left waiting long durations to pick up or drop off the lock system to obtain key was too high off the ground for me to reach and could not read lock well then once put password on lock took me over 5 minutes to get it to open and off the box, Not easy to reach , read and open .

Linda S. 
Clasificación:
4.0

Well for starters your pricing on quilts is very misleading. 6 for 5.00 sounds great until you find out that it is a daily rate. Probably still worth it but it leaves a bitter taste. Change your signs and be honest

John R. 
Clasificación:
5.0

Thank you for an easy experience.

Paul G. 
Clasificación:
5.0

There was something wrong with the truck we rented, possibly a timing belt or similar. When calling the help line they said they couldn't provide assistance unless we actually broke down. Unfortunately this meant not driving over 55mph.

Darin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter D. 
Clasificación:
5.0

Nothing, service was excellent

Brent H. 
Clasificación:
5.0

They were efficient and quick with our return.

Pamela B. 
Clasificación:
5.0

Not a THING! The contactless pick up and drop off was as easy as advertised!

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa H. 
Clasificación:
2.0

Arrived with a guaranteed reservation only to be told no truck was available and my reservation wasn't in the system. It finally “appeared” after 15 minutes of searching. The truck was disgusting. Wreaked of smoke, was filthy and had empty alcohol bottles and cigars in the console. I was also charged $7 for a utility dolly even though the advertisement on the dolly said $5. Not a big deal on two dollars, but principal on this locations attention to details.

Ralph D. 
Clasificación:
2.0

The larger trailer that I had wanted to rent was "reserved" so I had to settle for a much smaller trailer. When I returned the "reserved" larger trailer had not moved. There was one person manning the facility, and four people ahead of me in line. After waiting on line for almost 1/2 an hour, I drove down, uncoupled the trailer myself, and left. Their remained three people ahead of me in line when I left.

Kevin N. 
Clasificación:
5.0

The customer service at the location was fantastic, however I booked a truck in white river and was never notified of a change in pick up location. This is a company issue, not an issue with the location.

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

This was my very first time making the rental arrangements and paying for everything. I had THE BEST experience once I arrived at this location and the lady even called before our appointment ON THE DAY!! Thank you Uhaul for working with me!

rachel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha S.  |  Overall Experience 
Clasificación:
5.0

Mickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978

LARRY R.  |  Overall Experience 
Clasificación:
4.0

I had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.

DAVID B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

caryl s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamie P.  |  Overall Experience 
Clasificación:
5.0

This storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I'd ever use

JOANN C.  |  Overall Experience 
Clasificación:
5.0

The team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He's the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It's always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTaranto

Rosanna D.  |  Overall Experience 
Clasificación:
5.0

From the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!

Thomas L.  |  Overall Experience 
Clasificación:
5.0

Facility was very clean and staff was great

ROBERT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenniefer O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick O.  |  Online Move In 
Clasificación:
5.0

Great uhaul facility very helpful and very acomadating

ROBERT L.  |  First Impressions 
Clasificación:
5.0

I was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.

Rachel M.  |  Online Move In 
Clasificación:
5.0

The employees were understandably busy because it was a Saturday morning. However they were kind and patient.

Noel F.  |  Online Move In 
Clasificación:
5.0

Clean quick and friendly has been my experience in Lebanon NH

Brian w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifier Q.  |  Overall Experience 
Clasificación:
5.0

The GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you Mickey

Angelique H.  |  First Impressions 
Clasificación:
5.0

helpful staff, clean and secure facility, excellent customer service

Claudia M.  |  Overall Experience 
Clasificación:
5.0

Love the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.

Caroline A.  |  Online Move In 
Clasificación:
1.0

Had to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??

KAREN D.  |  Overall Experience 
Clasificación:
4.0

Would be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.

Bryan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

customer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.

ANDREW P.  |  Overall Experience 
Clasificación:
5.0

My guy helping me was awesome!!!!!!!!!!!!!

Laurie C.  |  First Impressions 
Clasificación:
5.0

The staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!

sharon f.  |  Overall Experience 
Clasificación:
5.0

I would just request to increase bourse if the office on weekends.

NAVPREET J.  |  Overall Experience 
Clasificación:
5.0

The manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.

HOLLY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

I absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I'm truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I've been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!

Angelica d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE B.  |  Overall Experience 
Clasificación:
5.0

Mickey is an excellent general manager. Chris is also very friendly and helpful.

Richard Z.  |  Overall Experience 
Clasificación:
5.0

Team went above and beyond to help me locate storage.

Tom G.  |  First Impressions 
Clasificación:
5.0

Team went above and beyond to help secure storage.

Tom G.  |  Overall Experience 
Clasificación:
5.0

Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.

Richard Z.  |  First Impressions 
Clasificación:
5.0

I was able to contact this facility directly by phone. Had a horrible time contacting other locations.

David M.  |  First Impressions 
Clasificación:
5.0

You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. ¡Gracias!

Cheryl P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel E.  |  First Impressions 
Clasificación:
5.0

Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.

john p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P.  |  First Impressions 
Clasificación:
5.0

The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location

mark k.  |  Overall Experience 
Clasificación:
5.0

I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.

ronald p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL C.  |  Overall Experience 
Clasificación:
5.0

The staff were super kind, and the service was amazing!

dillon b.  |  Overall Experience 
Clasificación:
5.0

The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.

Claudia M.  |  Overall Experience 
Clasificación:
5.0

The whole process from move in to move out was smooth. Fair price.

Leslie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dillon b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
2.0

HIRE STAFF!!!!!!!

gaal c.  |  Overall Experience 
Clasificación:
3.0

I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.

April H.  |  Online Move In 
Clasificación:
5.0

We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.

diane w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanna S.  |  First Impressions 
Clasificación:
5.0

Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.

Laurie A.  |  Overall Experience 
Clasificación:
2.0

The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.

Stephanie R.  |  Online Move In 
Clasificación:
5.0

Kora was amazing and helped me replace my key card.

Carrie S.  |  First Impressions 
Clasificación:
4.0

We were satisfied with the service at this particular facility.

edward b.  |  Overall Experience 
Clasificación:
5.0

The gentleman helping us was very nice and extremely helpful considering the circumstances.

Sasha S.  |  First Impressions 
Clasificación:
5.0

The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.

Deborah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert c.  |  Overall Experience 
Clasificación:
5.0

I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!

sheila g.  |  Overall Experience 
Clasificación:
5.0

Didn't have a problem at all..very good people

anna l.  |  Overall Experience 
Clasificación:
4.0

There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.

Kenneth H.  |  Overall Experience 
Clasificación:
5.0

They were very nice to me and help fully to me. Los recomiendo, son excelentes.

Stephanie F.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful! Staff seems happy, kidding around and helping each other!

Angelita C.  |  Overall Experience 
Clasificación:
4.0

The staff members were very friendly and helpful.

Angela C.  |  Overall Experience 
Clasificación:
5.0

Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we'll be back!

Meredith F.  |  Overall Experience 
Clasificación:
4.0

Very friendly and helpful employee!

bonnie l.  |  Overall Experience 
Clasificación:
5.0

Great service overall!

Joseph D.  |  Overall Experience 
Clasificación:
5.0

Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

kenneth c.  |  First Impressions 
Clasificación:
3.0

The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

RYAN R.  |  Overall Experience 
Clasificación:
5.0

Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

WILLIAM L.  |  Overall Experience 
Clasificación:
5.0

Very polite, professional, and helpful staff.

Angela C.  |  First Impressions 
Clasificación:
5.0

My dealing with them was excellent

lee r.  |  First Impressions 
Clasificación:
5.0

Everyone that worked there was extremely kind and helpful.

angela e.  |  Overall Experience 
Clasificación:
5.0

I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

Glenda S.  |  Overall Experience 
Clasificación:
4.0

Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

steve m.  |  Overall Experience 
Clasificación:
5.0

Easy and secure

Mark M.  |  Overall Experience 
Clasificación:
5.0

Mike was awesome

ronald c.  |  Overall Experience 
Clasificación:
5.0

Mike in new Hampshire was excellent

ronald c.  |  First Impressions 
Clasificación:
4.0

Good people, good service

GILBERT S.  |  Overall Experience 
Clasificación:
1.0

The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

robert k.  |  First Impressions 
Clasificación:
5.0

The customer service was great, and the employees were kind.

Henry and Angel S.  |  First Impressions 
Clasificación:
4.0

Servicio al cliente de excelencia. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

emily t.  |  Overall Experience 
Clasificación:
5.0

Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

gabriela m.  |  First Impressions 
Clasificación:
5.0

Responsive and informative. Thank you.

susan p.  |  First Impressions 
Clasificación:
5.0

Really great service!

Nicholas E.  |  First Impressions 
Clasificación:
5.0

Staff was always helpful and professional.

susan m.  |  Overall Experience 
Clasificación:
5.0

Extremely nice, polite and helpful customer service employees. That's why I go there.

JOANN C.  |  First Impressions 
Clasificación:
5.0

N/a

Danielle B.  |  Overall Experience 
Clasificación:
5.0

Great!

abigail c.  |  Overall Experience 
Clasificación:
4.0

It served the purpose for us.

Ed G.  |  Overall Experience 
Clasificación:
5.0

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

Valiena A. | Reservación
Clasificación:
5.0

N/a

ERIC M. | Reservación
Clasificación:
5.0

Everything good!

Allegra S.  |  Overall Experience 
Clasificación:
5.0

Had to wait a while on check in (it was a very busy day).

Tom S.  |  Overall Experience 
Clasificación:
5.0

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

William W. | Reservación
Clasificación:
3.0

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Emily O. | Reservación
Clasificación:
4.0

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!

Kyle S.  |  Overall Experience 
Clasificación:
5.0

Ridiculously quick and painless return! Thank you!

Alicia K. | Reservación
Clasificación:
5.0

very helpful staff -much appreciated Mike's wisdom on packing!

ANNE E.  |  Overall Experience 
Clasificación:
2.0

I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.

robert D.  |  Overall Experience 
Clasificación:
4.0

Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.

Danielle H. | Reservación
Clasificación:
5.0

Awesome employees, clean facilities, easy to move in and out

Trey S.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly.

haven b.  |  Overall Experience 
Clasificación:
5.0

Efficient service

Kathleen T.  |  Overall Experience 
Clasificación:
1.0

Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn't feel validated.

aubrey m.  |  Overall Experience 
Clasificación:
1.0

The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.

Samantha A.  |  Overall Experience 
Clasificación:
3.0

Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.

KIM A.  |  Overall Experience 
Clasificación:
5.0

No complaints !

JOANN C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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